DFAC_PWS_&_GFP_Draft.pdf

PERFORMANCE WORK STATEMENT FORMAT (PWS)

FOOD SERVICES--DINING FACILITY (DFAC)

23 Mar 2017

1.0 DESCRIPTION OF SERVICES:

1.1 Scope of Work: The contractor shall provide all labor, personnel, supervision, equipment, material and service any items other than Government Furnished Materials listed in 5.7 Appendix G and services necessary to perform full food services at Robins AFB. They shall perform: Dining Facility management, cooking, food preparation serving and replenishing food, cleaning facilities, equipment, and utensils, preparing vegetables and fruits for the salad bar, cleaning/stocking tables in dining areas, performing cashier services, handling foods, supplies, and equipment, maintaining quality control, ensuring operator maintenance and minor/major repair of food service equipment, and in the event of contingency, perform all required tasks to include continued services. The estimated quantities of work are listed in 5.5.

Appendix E, Workload Estimates. The contractor shall submit reports and documentation as identified in AFI’s/Publications (5.1 Appendix A and 5.2 Appendix B). Requests for such reports and documentation and responses shall be coordinated through the Food Service Officer (FSO).

1.2 Program Overview: The Robins AFB Appropriated Fund food service operation consists of a Wynn DFAC, and a Flight Line Kitchen (FLK). The Wynn DFAC is dedicated to providing full meal services that meet the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Wynn DFAC consists of one main line, one deli line, one short order line, specialty bar and salad bar. The Flight Line Kitchen provides boxed meals for passengers and crews in support of flying missions on a 24-hour seven day a week basis and to authorized customers requesting meals in support of ground operations. To support the Flight Line Kitchen, personnel must be on hand at all times to facilitate support.

1.2.1 Customer Eligibility: The primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government.

Secondary customers are military personnel who wish to and are granted written permission by the installation commander to dine in the facility at their expense. The installation commander may authorize individuals and/or groups to occasionally eat in the dining facilities, IAW AFI 34-239 Attachment 2 & 3. Cashiers will refer to the shift leader or the dining facility manager to verify customer eligibility when in doubt.

The contractor will ensure only authorized individuals are served by checking pictured military identification cards and/or civilian orders/pictured identification cards.

1.2.2 Inspections: Service Summary (SS) Category’s A – E shall be inspected in accordance with AFMAN 34-240; AF Form 1038, Food Service Evaluation Record and as listed in Section 2 Services Summary.

1.2.2.1 Kitchen Operation: Properly train kitchen personnel in food preparation, use of standard recipes, progressive cooking, and proper serving techniques to ensure a successful food service operation. Prepare and serve meals in accordance with Air Force Recipe System guidelines. Use progressive food preparation to match food preparation to the flow of customers through the serving lines so fresh, high quality foods are available.

Manage your inventory controls with supervision of supply, storage and accessibility of items in order to ensure an adequate supply without excessive oversupply. The performance thresholds for SS Category A are Outstanding – 220 – 250; Excellent – 180-219; Good – 130-179; Fair – 100-129; Poor – 0 – 99.

1.3 Operational Requirements and Specific Tasks: The performance thresholds for SS Category B are Outstanding – 195-225; Excellent – 155-194; Good – 105-154; Fair – 75- 104; Poor – 0 – 74.

1.3.1 Menu Boards: Post and maintain all menu boards. Post menus at the serving line entrances for all meals during the day prior to the start of the breakfast meal. Item prices will be on the menu board and/or serving lines

1.3.2 Subsistence and Material Handling: Contractor personnel shall receive all Prime Vendor delivered items and visually inspect one hundred percent of items received for deterioration or damage and physically check temperatures on all refrigerated and frozen foods for compliance with the current Food Code. Receiving personnel shall reject all items that appear damaged or not delivered at the proper temperature as specified in the Food Code. Also, ensure stock is put in the stockroom upon receipt using, first in first out (FIFO) procedures and inspect the delivery truck for cleanliness. These requirements are detailed in AFI 34.239 and AFMAN 34.240.

1.3.3 Food Preparation: The contractor shall sign out all items leaving the storeroom and accomplish the food preparation tasks listed on Food Service Production Log, in accordance with recipe cards. Progressively prepare food items to ensure optimum freshness, flavor, color, texture, and nutritional value. This requirement is detailed in AFI

34.239 and AFMAN 34.240.

1.3.4 Serving of Food: The contractor shall comply with AFI 34-239, AFMAN 34-240, the Air Force Agency Food Service Web page (https://www.usafservices.com) in its entirety and the current Food Code. Use standard recipes located on the Air Force Food Service Automated Recipe Service software program. The contractor shall use the Air Force Worldwide Menu, perform standard cross panning procedures, and maintain proper temperature of food on the serving lines. The contractor shall prepare short-order items such as hamburgers, hot dogs, and French fries in advance only to the extent necessary to meet the customer flow through the serving line. Carryout Service - the contractor shall provide boxes or containers, assemble, and pack the meal components for pickup by others.

Contractor shall have available supplies and material necessary to serve guests.

1.3.5 Table Service: The contractor shall clean and sanitize dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so they are available to all patrons without waiting.

1.3.6 Meals Served Away from the Dining Facilities: Provide meals away from the dining facilities, at locations, and at times listed in 5.5 Appendix D on a regular basis.

Meals may be required during base alerts, operational exercises, or during natural disasters or simulated emergencies.

1.3.7 Flight Line Kitchen: The Government furnishes all subsistence. The contractor shall prepare flight meals, snack meals, prepackaged frozen meals, and packaged operational rations for authorized guests, in accordance with AFMAN 34-240 and the HQ AFSVA Worldwide Menu and Preface. The Contractor will report (to the Government) the cost of food items placed in in-flight meals and snack meals IAW AFI 34.239 and AFMAN 34.240. The Contractor will provide meals ordered by customers at the Flight Kitchen window at least 2 hours in advance of the time requested for bulk orders.

1.3.8 Food Service Accounting: Contractor shall use the government Food Service Accounting system Crunchtime/Aloha Enterprise or its replacement. Contractor shall ensure deposits are ready and prepared to be deposited by FSO no later than 1000 hours or authorized alternate date that does not exceed the prescribe cash holding limits. One copy of all back up paper work shall be turned in to the Sustainment Services Flight Food Service Officer no later than 1300 the day of deposit. IAW AFI 34-239, Para.3.3, the contractor shall stay within a 3% tolerance at the end of each month (purchases verses earned income). End of month food inventory shall not exceed 25% of the monthly-earned income. Contractor shall provide a financial voucher monthly. (CDRL A001, Food Service Accounting).

1.4 Sanitation Requirements, Housekeeping Services and Grounds Maintenance: The performance thresholds for SS Category D are Outstanding – 195-200; Excellent – 165-194;

Good – 130-164; Fair – 80-129; Poor – 0 – 79.

1.4.1 The contractor shall comply with all Federal and Air Force mandated sanitation requirements, AFI 48-116, Food Safety Program, and Tri-Service Food Code.

1.4.2 The contractor shall develop and maintain a Housekeeping & Cleaning Schedule.

The contractor shall produce for inspection to COR/PCO whenever requested. (CDRL A002, Housekeeping & Cleaning Schedule).

1.4.3 The contractor shall immediately upon notification clean those areas that affect customer service and appearance of the dining hall.

1.4.4 Clean floors so that no visible dirt or dust remains on floors, floor mats or runners.

Do not place chairs on top of tables at any time.

1.4.5 Spot clean floors to remove food spills and debris.

1.4.6 Spot check lavatories every 30 min during meal times to ensure tidiness, and ensure supplies are available at all times. Clean toilets, urinals, washbasins, slop sinks, and partitions with a germicidal detergent solution. Proper cleaning removes all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.4.7 Clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the most current Food Code.

1.4.8 Replace all burned out light bulbs and fluorescent tubes 10 feet and below, inside and outside the assigned facilities, within 24 hours. Clean all windows inside and out quarterly below 10 feet. Bulbs will be provided by the Government along with applicable MSDSs.

1.4.9 The contractor shall assist the government by complying with the base- recycling program. This may require segregating reusable/recyclable waste materials by type. The government shall retain ownership of all reusable waste materials. Non-reusable Waste materials (trash and garbage) will be removed from the facility by a government-approved method. All HAZMAT materials brought on the base must-go through HAZMAT pharmacy. POC for Base Recycling Program is Base Service Contract Manager, 497- 3170.

1.4.10 The contractor shall clean and maintain the grounds around each facility indicated in 5.6 Appendix F. Contractor personnel shall:

1.4.11 Sweep and clean in and around entrances, exits and sidewalks as required to maintain a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area. (See Appendix F)

1.4.12 All entrances, exits, and sidewalks leading to and from the facility must be free of snow and ice prior to and throughout each meal period. (NOTE: sanding or salting of ice may be specified in addition to removal, if normal practice at the installation.)

1.4.13 Additional Maintenance: Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly.

1.5 Contractor Personnel: The performance thresholds for SS Category E are Outstanding

– 145-175; Excellent – 120-144; Good – 90-119; Fair – 70-89; Poor – 0 – 69.

1.5.1 Management: The contractor shall provide a full-time contract manager and designate an employee to head the Quality Assurance (QA) program. The contract manager shall be responsible for the performance of all work. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer Representative (COR). The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager, or alternate, shall be available at all times to meet at Robins AFB with the COR and the contracting officer (CO) to discuss problem areas. After normal duty hours, the manager, or designated alternate, shall be available within 1 hour by phone if not in person. The positions shall not be vacant at any time.

1.5.2 Management Personnel: All management personnel shall have a working knowledge of the Food Service accounting system software (or replacement software).

1.5.3 Contractor Personnel: All contractor personnel shall wear a visible name tag (not contractor badge) Contractor managers and supervisors shall be identifiable from regular employees.

1.6 Hours of Operation:

1.6.1 Normal: The contractor shall maintain operating hours at the Wynn Dining Facility and the Flight Line Kitchen as listed in 5.4. Appendix D. During the required serving hours for the dining facility, any authorized patron may select foods from a complete menu during the entire meal period. The government reserves the right to open/close a facility after giving the contractor a 48hr notice.

1.6.2 Holidays: The Wynn Dining Facility is open 365 days a year. The contractor shall plan for increased attendance expected at Thanksgiving and additional service hours if necessary. The government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions, to the contractor at least 5 days before the date of the event.

1.6.3 Contingency Services, Emergency or Special Event Services: Special and emergency situations (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate dining facilities to operate on an extended basis of up to 24 hours per day. The contractor shall, in accordance with the over and above provisions, provide these services within 2 hours of receiving prior written approval from the contracting officer, at the contract line item price for extended service hours.

1.6.3.1 Visits by VIPs and Inspection Teams: VIPs, Management Assistance Teams, Commander’s Annual Facility Inspection Teams, and other operational commitments will require additional contractor support in such areas as sanitation and general appearance. (Estimate 18 times per year). These visits are already accounted for in the “Meal Estimates” provided in 5.5, Appendix E.

1.6.3.2 Civic Groups: Civic groups are authorized to use the dining facility with permission from the installation commander. Group size ranges from 10-40 persons.

These visits are already accounted for in the “Meal Estimates” provided in 5.5, Appendix E.

1.6.3.3 The Functional Commander/Functional Director (FC/FD) has made the determination in writing that all of the Food Services contract is Mission Essential IAW DFARS. DFAC Contractor employees are considered mission essential personnel during operations, which may increase workload to include performance of services during a crisis. The government will provide the contractor instructions on what entry gate to use in case of a crisis.

1.6.3.4 Provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated (12) Operational Readiness Exercises or Inspections (ORE/ORI), military exercises or actual emergencies, or natural disasters during an average year by extending serving hours as required by the CO at the hourly rate, in accordance with the over and above provisions, shown in the schedule for extended service hours. Additionally, hours of operation may be increased to twenty-four hours per day and may be implemented by the contracting office at any time as required to meet military mission requirements.

1.6.3.5 Reserve and Air National Guard Weekends: Robins AFB supports an average of 1,000 meals for ANG and Reserve units performing active duty requirements on weekends each month. The contractor will be furnished a tentative list of these active duty weekends, which is subject to change with a 24-hour notice. The contractor shall provide sufficient personnel at the dining facilities to handle monthly ANG and Reserve weekends. (Estimate 2 weekends per month). These visits are accounted for in the Meal Estimates provided in 5.5, Appendix E under “ANG/Reserve Weekends” meal estimates.

1.6.3.6 When the government perceives that mission accomplishment may be endangered, the government may, at their discretion, augment the contractor’s work force to support surge requirements that are beyond the capability of the contractor (for example: several hundred temporary storm evacuees that the government could not predict and/or reasonably expect the contractor to support.)

1.6.3.7 (Applicable to CLIN X004) The Government will reimburse the contractor for the purchase price of direct parts and materials that are required in support of Food Services Contract. In the event of any doubt as to whether any part or material is “direct” and thereby reimbursable under this clause, a determination will be made by the PCO/ACO. The contractor shall provide invoices/receipts for any parts and materials purchased under this contract that the contractor seeks reimbursement. The contractor shall obtain quotes from three (3) vendors or compete to the maximum extent practicable when making any procurement for commercial off-the-shelf parts in which the contractor intends to seek reimbursement. The contractor shall acquire documented approval from the Contracting Officer’s Representative (COR) prior to any purchase; purchases greater than $3,000.00 require PCO/ACO approval before purchase. The contractor shall be reimbursed the cost of materials and/or parts plus the negotiated material handling fees. The contractor shall provide a line item invoice supporting its request.

1.6.3.8 Over and Above Procedures: (Applicable to CLIN X005) Over and Above contract line items for Food Service labor hours shall be used only as a last resort in order to meet Government requirements. The contractor shall use on-duty personnel when possible to meet the Government’s requirements. The Government will, whenever possible, notify the contractor at least one day in advance when services will be required in addition to normal daily activities. Upon notification, the contractor shall develop a proposal that includes the labor categories and number of hours that will be required to meet the Government’s requirements. In situations where time makes it possible, the contractor shall not begin work until the PCO/ACO has approved the contractor’s proposal. In the event the Government requires the contractor to immediately begin performance, the performance shall not commence until at a minimum verbal approval is provided by the PCO/ACO or the appointed Contracting Officer’s Representative (COR). CORs will be appointed in writing by the PCO/ACO and will only have the authority to authorize performance to begin.

CORs do not have authority to negotiate on behalf of the PCO/ACO. The contractor shall submit its proposal and/or completed work proposal within 24 hours of notification to begin performance to the PCO/ACO.

1.7 Quality Program: The Contractor shall establish a Quality Control Plan (QCP) shall encompass all aspects of the contract and provide metrics ensuring Government interests are protected. Personnel performing the QA function shall be have sufficient, well-defined responsibility, authority, and the organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions. The performance thresholds for SS Category C are Outstanding – 130-150; Excellent – 100-129; Good – 65-99; Fair – 30-64;

Poor – 0 – 29. The QCP shall include the following:

1.7.1 Inspection System: The contractor shall develop and maintain a Quality Control Inspection System (QCIS) that encompasses all functions of the contract. The QCIS shall satisfy the requirements in the Inspection of Services clause (FAR 52.246-4) in the solicitation and resultant contract and shall be designed to keep the Contractor's management informed of all issues affecting quality. The QC records of inspections shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken as appropriate.

1.7.1.1 The contractor shall maintain records of all audits and inspections. The QA records shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken as appropriate.

1.7.1.2 A Food Service Monthly Report shall be generated on a monthly basis. Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contract performance and current status of all issues yet to be resolved shall be provided. The monthly report shall be provided to the COR by COB of the first weekday of the month following the month covered by the report (i.e., October report due by COB on the first weekday of November). At a minimum, these reports must include metrics, which verify whether the performance standards in the Service Delivery Summary have been met. CDRL A003 (Food Service Monthly Status Report, DI-MGMT-80368A).

1.7.2.3 The QC function shall ensure that effective corrective action is obtained for all deficiencies identified by the government within 48 hours. All deficiency responses shall include identification of the cause of the deficiency, to preclude recurrence, and an analysis of the quality program's effectiveness in the area of the deficiency.

1.7.2.4 The QC function shall develop and maintain a training program designed to ensure all contractor personnel are clearly aware of all aspects of the QC Program and are current with any changes throughout the life of the contract.

1.7.3 Management Involvement: Personnel performing management functions shall have distinct, well-defined duties and responsibilities, within the quality program.

1.7.4 Inspection Instructions: Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for this purpose. The contractor's inspection instructions shall be documented and shall be available for review by the government representatives throughout the life of the contract. The contractor shall notify the COR in writing of any changes to his inspection instructions.

2.0 SERVICES SUMMARY (SS)

Performance Objectives PWS Para. Performance Threshold

Category A: Kitchen Operations (Performance of Food Service Evaluation)

1.2.2.1

Outstanding – 220 – 250 Excellent – 180-219 Good – 130-179 Fair – 100-129 Poor – 0 - 99

Category B: Operational Requirements & Specific Tasks (Serving & Dining Operation)

1.3, 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.5, 1.3.6, 1.3.7, 1.3.8

Outstanding – 195-225 Excellent – 155-194 Good – 105-154 Fair – 75-104 Poor – 0 - 74

Category C: Quality Program (Training, Personnel & Readiness)

1.7, 1.7.1, 1.7.2, 1.7.2.1, 1.7.2.2, 1.7.2.3, 1.7.2.4

Outstanding – 130-150 Excellent – 100-129 Good – 65-99 Fair – 30-64 Poor – 0 - 29

Category D: Sanitation Requirements, Housekeeping Services and Grounds Maintenance (Sanitation & Repair Maintenance)

1.4, 1.4.1, 1.4.2, 1.4.3, 1.4.4, 1.4.5, 1.4.6, 1.4.7, 1.4.8, 1.4.9, 1.4.10, 1.4.11, 1.4.12, 1.4.13

Outstanding – 195-200 Excellent – 165-194 Good – 130-164 Fair – 80-129 Poor – 0 - 79

Category E: Contractor Personnel (Management)

1.5, 1.5.1, 1.5.2, 1.5.3

Outstanding – 145-175 Excellent – 120-144 Good – 90-119 Fair – 70-89 Poor – 0 - 69

* Performance will be evaluated monthly using the AF Form 1038 listed in AFMAN 34-240.

3.0 GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES: Contractor will track, secure and account for all GFP/GFM IAW FAR 45 and DFARs 245: All GFP provided to facilitate performance of this contract is listed in 5.7 Appendix G. The fillable form is located at http://dodprocurementtoolbox.com/site/detail/id/26.

3.1. Government Inventory:

3.1.1 The contractor shall perform an inventory of all Government property to include material and equipment not later than 30 calendar days after contract start. After the initial inventory, the contractor shall inventory annually thereafter (if applicable).

Physical Inventory reports shall be submitted to the Government Property Administrator (AFSC/PZIO and/or the PMO). The report shall detail the results of the inventory, any items not accounted for and items that are lost, damaged or destroyed beyond use.

(CDRL A006, Government Furnished Property (GFP) Listing, DI-MGMT-80259)

3.1.2 Government Furnished Property (Material/Equipment): The contractor shall maintain records evidencing receipt, accountability, preventative maintenance and disposal as defined within all included government property clauses. All furnished government property shall be included in the attached spreadsheet, 5.7 Appendix G, Official Furnished Equipment Records.

4 GENERAL INFORMATION:

4.1 Security Requirements:

4.1.1 Government Security Regulations: The Contractor shall ensure personnel, information, system, facility, and international security requirements are met in accordance with DoD 5220.2, DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM), Air Force Instruction (AFI) 31-101, Integrated Defense, and Robins Air Force Base Instruction (RAFBI) 31-101, Installation Security.

4.1.2 Security Clearance: The Contractor shall ensure Contractor personnel have a valid security clearance appropriate to the access required for proper accomplishment of contract/order requirements. Contractor personnel shall not be authorized access to classified and/or sensitive information/materials or be permitted to work on classified and/or sensitive projects/programs without a proper security clearance and a valid need-to-know. Contractor personnel whose clearances have been suspended or revoked shall immediately be denied access to classified and/or sensitive, but unclassified, information.

4.1.3 Communications Security (COMSEC): The Contractor shall use only secure communications methods and/or equipment to transmit or otherwise transfer classified and/or sensitive information in accordance with DoD 5220.22-M.

4.1.4 Access to Government System: The Government will provide Contractor personnel access to systems required to perform tasks under the contract/order. The contractor shall ensure contractor personnel who require access to a Government AIS have a DNACI conducted in accordance with DoD 5220.2. The Government will provide provisional system access subject to approval of the DD Form 2875. Upon completion/termination of the contract/order or transfer/termination of Contractor personnel, the system account will be closed.

4.1.5 Access to Government Facilities:

4.1.5.1 The contractor shall ensure Contractor personnel who require access to Robins AFB or other Government facilities comply with the security procedures of the facility.

4.1.5.2 If contractor personnel require repeated access to Robins AFB or another Government facility over the life of the contract/order, the Contractor shall ensure they complete, as applicable, a DD Form 1172-2 (Application for Department of Defense Common Access Card – DEERS Enrollment) to obtain a Common Access Card (CAC), an Air Force Materiel Command (AFMC) Form 496 (Application for AFMC Identification Card) to obtain an AFMC Identification Card, or a Robins AF Base Georgia Access Affidavit (Contractor ID Card/Badge) to obtain a Contractor Identification (ID) Card/Badge.

4.1.5.3 All visitation requests will be submitted through the Joint Personnel Adjunction System (JPAS) to the contract security manager Security Management Office (SMO) code RX1MFN826. Visitations will be made available for review by the Group Security Manager (GSM) of the area where the task will be performed.

4.1.6 Operations Security (OPSEC): The contractor shall ensure compliance with OPSEC requirements including procedures to protect classified and/or sensitive, but unclassified, Government projects and/or programs. The contractor shall ensure contractor personnel who perform work at Robins AFB or another Government facility comply with the OPSEC procedures of the facility.

4.1.7 Security Incident or Violation: The contractor shall immediately notify the Government Security Office of any potential or actual security incidents or violations including potential or actual unauthorized disclosure or compromise of classified and/or sensitive, but unclassified, information.

4.1.8 Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work shift, all government facilities, equipment, and materials shall be secured. Contractor shall have a key control log for each facility.

4.1.9 Funds Protection: To protect cash held by the contractor, the contractor shall comply with AFI 34-202, The Resources Protection Program.

4.2 Place of Performance: Services shall be performed in bldg. 768, 2062 or 983.

4.3 Place of Performance: Contractor personnel shall adhere to Government holiday and family day schedules. The contractor shall ensure manager is available for administration and food operation support between the hours of 0800 and 1600 hours Monday through Friday. During all other operational hours, a Team Lead may be used to fulfill the functions of the manager.

4.4 Quality Control: Contracting Officer’s Representative will inspect contractor performance in accordance with the Quality Assurance Surveillance Plan (QASP) and other technical guidance and regulations.

4.4.1 The contractor will maintain an internal Self-Assessment Program (SAP) to evaluate the effectiveness of existing procedures and internal controls, to determine organizational compliance with regulatory requirements and to complement external inspections and assessments. Additionally, the contractor shall provide support, as required, for contingencies, exercises, and surge operations. The FC/FD will notify the contractor as soon as notification of upcoming event becomes known. (WR-ALC OI 90- 201).

4.4.2 The contractor shall support Air Force initiatives and participate in other applicable Quality Control programs and Continuous Process Improvement (CPI) initiatives designed to indicate the appropriate end-state of managed technical orders. The contractor shall comply with resulting changes to existing processes/procedures from these programs/initiatives. (AFMCI 90-104).

4.5 Green Procurement Program (GPP): The contractor shall comply with the Green Procurement Program in accordance with Under Secretary of Defense (USD) Memorandum, Establishment of the DoD Green Procurement Program, dated August 27 2004, which establishes the requirement for a GPP. The GPP is a mandatory federal acquisition program that focuses on the purchase and use of environmentally-preferable products and services. In accordance with FAR 23.404, Agency Affirmative Procurement Programs, the GPP requires 100% of purchases of Environmental Protection Agency (EPA)-designated products, included in the Comprehensive Procurement Guidelines (CPG) list, contain recovered materials unless the item cannot be acquired competitively within a reasonable timeframe, meet appropriate performance standards, and/or be acquired at a reasonable price. In accordance with FAR 23.101, Sustainable Acquisition Policy / Definition, the GPP requirement applies to all acquisitions, including services, using U.S. Government appropriated funds. The Green Procurement Program (GPP) includes these mandatory components:

(1) Recycled content products, also known as Comprehensive Procurement Guideline (CPG) Items http://www.epa.gov/cpg/products.htm

(2) Energy Star® and energy-efficient products; energy efficient standby power devices http://www.eere.energy.gov/

(3) Bio-based products http://www.dm.usda.gov/procurement/programs/biobased/awarenessbrochure_may 2006.pdf

(4) Non-ozone depleting substances http://www.epa.gov/ozone/snap/lists/index.html

4.6 Environmental Management System (EMS): Any contractor employee working on Robins Air Force Base will require EMS training. The prime contractor is responsible for ensuring that all subcontractors comply with this requirement. Computer-based training is provided by the Base Civil Engineering Group Environmental Management Office.

https://geobase.robins.af.mil/emstraining/EMSTrainingOptions.aspx. For questions concerning this training, contact 78 CEG/CEVP, 926-1197 ext. 134 for assistance.

4.7 Contractor Safety Program: The contractor shall establish and maintain an acceptable safety program in accordance with their accepted Safety and Health Plan. No more than two Class C mishaps per contract year and Zero Class A or B mishaps will be tolerated. All changes to the plan must also be submitted in writing and approved by the government via the DD 1423 Data Item Number Data Acquisition Document Number DI-ENVR-81375 for Contractor's Standard Operating Procedures (SOP) to receive the Contractor's Safety and Health Plan Update.

4.7.1 Safety and Health Plan: Within 10 calendar days after contract award, the contractor shall provide a copy of their company Safety Plan that is required to ensure compliance with the Occupational Safety and Health Act (OSHA) (Public Law 91-596).

The Safety Plan shall be provided to the WR-ALC Safety Office for review. This contractor Safety Plan shall address in detail the items listed in the Contract Appendix C, Part II through Part IV as applicable. For task specific procedures identified in the Contract Appendix C, the contractor’s internal procedures for those tasks must be identifiable within the submitted Safety Plan or shall be provided in an amendment or addendum to the company’s Safety Plan. If task specific procedures identified in the Contract Appendix C, are not submitted with the contractor’s Safety Plan, the submitted Safety Plan will be returned as NOT ACCEPTED. The contractor will have 5 working days to resubmit the Safety Plan, amendment or addendum to address or correct issues identified for non-acceptance. The WR-ALC Safety Office will provide acceptance or non-acceptance of the resubmission within 5 workings days of receipt to the government POC who will notify the CO. (CDRL A008, Safety and Health Plan, DI-MGMT 81580).

4.7.2 Safety Mishap/Incident Reporting: The contractor shall report all mishaps/incidents in accordance with the Contract Appendix C. The contractor shall immediately secure the mishap scene and damaged property and impound pertinent maintenance and training records until released by the Government’s Safety Office (WR- ALC/SE). Such release shall be accomplished through the CO. The contractor shall cooperate and assist Government personnel in the investigation of the incident and submit an Accident/Incident Report within 24 hours of the accident/incident. The Contractor shall require all subcontractors to comply with required safety, health and fire standards. (CDRL A009, Accident/Incident Report, DI-SAFT-81563)

4.8 Contractor Personnel Meals:

4.8.1 Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, while on duty and up to 30 minutes before or after their shifts. Employees shall pay for each item at the established item price to include the government authorized surcharge.

4.8.2 Contractor employees who eat government provided food shall pay the established price for each item selected. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes, which the contractor retains as proof of payment.

4.8.3 Employees shall not bring food from other sources into any dining facility located on Robins AFB.

Services.

4.9.1 Mission Essential Functions: The Government has identified all of the Contractor service performed under the contract as essential contractor services in support of mission essential functions. The contractor shall provide a written plan for continuing the performance of essential contractor services identified in the paragraph above. The facilities applicable to these mission essential functions are listed in 5.6 Appendix F, Government Furnished Facilities. (CDRL A005, Mission Essential Services Contingency Plan, DI-MGMT-80368)

4.10 Deliverables: The contractor shall generate a monthly status report on services, which reflects the services rendered for the preceding month, as outline in CDRL A003 (Food Service Monthly Status Report, DI-MGMT-80368A)

4.11 Contractor Manpower Reporting Requirements: Per reference SAF/AQ Memo, 13 Nov 12, “The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the USAF via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil (select Dept. of the Air Force option if you you’re working an AF requirement). Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.”

4.11.1 Reporting Period: Contractors are required to input data by 31 October of each year.

4.11.2 Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

4.11.3 User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the CMRA link at http://www.ecmra.mil (select Dept. of the Air Force option if you you’re working an AF requirement).

4.12 NETWORK ACCESS: Network access is a privilege extended to contractor employees. It will be granted only after all criteria have been met and may be suspended for cause as defined in AFI 33-115 Vol 2, Section 5.6. Network access will be approved IAW AFI 31-501, AFI 31-601, AFI 33-115 Vols. I and II, AFI 33-200, AFSSI 8530, AFSSI 5027, DoD 5200.40, and DoD 5220.22. Per AFI 33-115V2, “every individual who has access to the Air Force network (af.mil) domain, specialized systems and mission systems is a network user. Before becoming an AF network user, an individual must be trained and licensed. This process of training and licensing ensures that every Air Force network user is trained and aware of the basic principles of network security and their role in Information Assurance (IA).” Every AF network user must possess a current and favorable National Agency Check (NAC) and Local Files Check (LFC). The NAC is a requirement for working on Government installations and any costs associated with obtaining the NAC shall be the responsibility of the contractor. In addition, contractors performing in an IT-I position (DoD 5200.2R, Appendix K, Para 7) require a current and favorable Limited Background Investigation (LBI).

Foreign Nationals must meet the requirements of AF 31-501 prior to access. Access by Foreign Nationals must be processed and approved by the Foreign Disclosure Office (FDO) in accordance with AFSSI 8522 Para 3.2.1 and 3.2.3.

4.13 CONTRACTOR IDENTIFICATION BADGES: The contractor shall complete all necessary documents for all contractor personnel requiring access to Robins AFB. Common Access Cards (CAC) will be required for all on-site contractor personnel. The Contractor will ensure that each employee contacts Trusted Agent for the 78th Force Support Squadron to be added into Contractor Verification System (CVS) for obtaining CAC. Additional instructions for applications will be sent to the e-mail address provided for the application.

Prior to application approval, each individual will be reviewed for eligibility in the JPAS system and checked against the WR-ALC barment roster.

During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site. Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

4.14 Training: The contractor shall provide necessary training to employees and maintain records of all training on-site and have them available for government review. In addition, contractor employees shall receive the government provided training listed below.

4.14.1 Food Handlers Training: The contractor shall ensure that contract supervisors receive food handlers training from an individual designated by the Director of Base Medical Services (DBMS). This training class is approximately one hour in length. All non-supervisory employees will be trained in food handling techniques by a contract supervisor that has completed the food handlers training course. Refresher training is repeated annually or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

4.14.2 Fire Prevention: Contractor personnel shall attend fire prevention training annually, which will be provided by the government.

4.14.3 Food Service Accounting System: All contractor employees using the Food Service Accounting System software shall receive training prior to using system.

Government will be responsible for providing training on new software. Contractor is responsible for providing continuing education/training.

4.15 Contractor Furnished Items and Services: Except for those items or services specifically stated in 5.7 Appendix G as Government Furnished Property, the contractor shall furnish all supplies and services necessary to perform this contract, to include:

4.15.1 Commercial Telephone Service: The contractor will pay for all service charges for commercial telephone line. (Government furnishes line only). Contractor may work with the 78th Communication Squadron to establish this line, if necessary.

4.15.2 Special Functions: The contractor shall decorate the dining facilities with government provided decorative materials for holidays and special occasions. Decorative materials will also include government provided flower arrangements. This will include the decoration of the entranceway to the dining and serving line areas.

4.15.3 Preventive and Required Maintenance: Perform preventive and required maintenance in accordance with manufacturer’s instructions on all equipment. The contractor shall submit an equipment maintenance plan no later than 30 days after the contract start date. The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented. The contractor shall provide all labor and indirect materials and supplies necessary to perform preventive and required maintenance. (CDRL A007, Preventive and Required Maintenance Plan, DI-MGMT- 80995A).

4.15.4 Housekeeping Supplies, Materials, and Equipment: Except for items specifically stated as government-furnished or government reimbursed, the contractor shall furnish all supplies, materials and equipment required to perform this contract.

4.15.4.1 Report of Supplies Used: Contractor shall keep, and furnish to the Government within 5 days of the end of the month covered, a list of all supplies used to perform the requirements of this contract. (CDRL A004, Report of Supplies Used, DI-MISC-81107A).

4.15.5 Contractor shall provide the following training: Cooks training, accounting procedures, and menu planning. When applicable, the contractor shall train military service members of the base according to AFI 36-2201, Volume 5 and the standards as specified by the Sustainment Services Flight Food Service Officer. Training shall be adequate to meet the requirements of AFSC 3M0X1 (available from the Government upon request). The Food Service Officer will establish the training period necessary to accomplish in the event. Due to reductions in the 3M0X1 career field, there have been no military members who needed this training in over 11 years.

4.15.6 Accounting Procedures: The contractor shall follow Air Force subsistence and accounting procedures according to AFMAN 34-240 and shall document all food received, issued, and transferred between facilities.

4.15.7 Meals: Meals shall be provided during alerts, exercises, and emergencies, for locations or times other than listed in 5.5 Appendix E. The contractor shall prepare and place meals in hot food carts, insulated container, or other suitable containers by the times requested. At the requesting agency’s option, furnish Box meals rather than hot meals. The contractor shall provide these meals with necessary paper ware, flatware and condiments to a government representative assigned to pick up the meals. That representative shall have a list of the eligible customers with identification numbers or cash from each as appropriate. The government representative shall be required to sign for meals received and attach the list of customers. He/ she shall certify that the printed entries represent meals issued during the specific alert, exercise, or emergency in progress. The Government representative will be responsible for returning all equipment and service ware furnished.

4.15.8 Carryout services: Carryout services will be provided IAW AFI 34-239 and

AFMAN 34-240.

4.16. Acts Of God: The contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the government for failure, suspension, diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the contractor, including but not limited to acts of God or of the public enemy, fires, floods, earthquakes, or other catastrophe; strikes; of failure or breakdown of transmission or other facilities. If any such failure, suspension, diminution, or other variation of service shall aggregate more than 48 hours during any billing period hereunder, an equitable adjustment shall be made in the monthly billing specified in this contract (including the minimum monthly charge).

4.17 Supervision of Contractor: The contractor personnel are employees under the administrative control and supervision of the contractor. The contractor, through its personnel, shall perform the tasks prescribed herein. The contractor shall select, supervise, and exercise control and direction over its employees under this contract. The contractor shall not supervise, direct, or control the activities of the Government personnel or the employee of any other contractor, except any subcontractor employed by the contractor on this contract. The Government shall not exercise any supervision or control over the contractor in the performance of contractual services under this contract. The contractor is accountable to the Government for the actions of its personnel.

4.17.1 In performance of this contract, the contractors’ management responsibilities include, but are not limited to, the following:

i Ensure employees understand the work to be performed on task to which they are assigned.

ii Ensure employees know their management chain and adhere to company policies and exhibit professional conduct in the best interests of the Government.

iii Ensure employees adhere to applicable law and regulation governing contractor performance and relationships with the Government.

iv Ensure contract employees do not create actual or apparent personal service relationships.

v Regularly assess employee performance and provide feedback to improve overall task performance.

vi Ensure high quality results are achieved through task performance.

4.18 Personnel Access: During the life of this contract, the contractors’ personnel shall have access to Government facilities as required. During all operations on Government premises, the contractors’ personnel shall comply with the rules and regulations governing the conduct of personnel and the operation of the facility. The Government reserves the right to require contractor personnel to “sign in” upon entry and “sign out” upon departure from the Government facilities. Certain Government agencies may have security requirements, which necessitate the use of building access passes. No direct charges may be made to this contract for personnel or facility security clearances.

4.19 Transition Period: The contractor shall be provided a 30-day transition period for orientation. The orientation period includes familiarization and observation of the operations, initial security clearance processing, training and planning. This transition period will be prior to contract start.

4.19.1 During the orientation period, the Contractor awarded this contract will be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment reporting, work scheduling, etc. Such access will not interfere with the production efforts of the incumbent contract. To prevent such interference, arrangements for access to Government facilities will be made with the cognizant Contracting Officer.

4.19.2 Contractor personnel will be permitted access to observe operations (workflow, priorities, scheduling, equipment handling, storage, parts, safety, security, etc.).

4.19.3 Orientation period shall be used to obtain security clearances, background checks, National Agency…