PWS-JEOL_Variable_Pressure_Scanning_Electron_Microscopes_Final.docx

Performance-Based Work Statement (PWS)

FOR

JEOL Variable Pressure Scanning Electron Microscopes (VPSEM) Maintenance and Repair

U.S AIR FORCE

309TH MAINTENANCE SUPPORT GROUP (MXSG) 809TH MAINTENANCE SUPPORT SQUADRON

3/1/2018 JEOL Variable Pressure Scanning Electron Microscopes (VPSEM) Maintenance and Repair i

TABLE OF CONTENTS

DESCRIPTION OF SERVICES

The Contractor shall provide all management, labor, tools, parts, supplies, equipment, lodging, transportation, and other items necessary to perform preventative maintenance (PM), service, and repair of two JEOL Variable Pressure Scanning Electron Microscopes (VPSEM) and all associated equipment listed in Appendix B, located at Hill Air Force Base (AFB), UT. This contract shall maintain all system specifications and performance benchmarks per the manufacturer’s levels and standards for all instruments and associated equipment listed in Appendix B. The Contractor shall provide telephone/e-mail technical support. The Contractor shall also provide software updates, defined as modifications that provide bug fixes and/or safety related improvements, at no additional charge for the length of the contract. The Contractor shall provide the required services In Accordance With (IAW) applicable guidance, instructions, Original Equipment Manufacturer (OEM) data, and approved techniques.

BASIC SERVICES

The Contractor shall provide on-site maintenance to include: PM, repair, calibration, parts, telephone/email technical support, software updates for VPSEMs, and associated equipment listed in Appendix B, located in building 100, bay D, 7278 4th Street, HILL AFB. The Contractor shall complete two scheduled PM visits approximately 6 months apart and provide coverage for unlimited (per quote) visits. The Contractor shall schedule and coordinate with the 809th Maintenance Support Squadron (MXSS)/MXDTAC Engineering Lead (EL) or EL designated engineer within sixty (60) calendar days after contract award. It is the responsibility of the EL to determine when the instrument is available for maintenance. After every PM/repair/service call, the instrument shall be operated by EL to ensure that it is functioning properly and accurately. The Contractor shall provide a field service report to EL within six (6) business days of work completion. (Contract Data Requirements List) CDRL A001.

PREVENTATIVE MAINTENANCE (PM)

Contractor shall complete PM on all instruments and associated equipment listed in Appendix B, IAW OEM data manuals, twice during Period of Performance (POP). PM shall include applicable calibrations of stage and software measurements. The EL and Contractor shall determine ‘as found’ condition by inspecting each item to establish whether they are in serviceable condition and fully functional. The VPSEMs shall then be serviced following a detailed service checklist to ensure instrument is performing within factory specifications. Consumable parts requiring replacement during routine PM visits shall be provided by contractor, as detailed in sect. 2.3.1. Any discrepancies identified shall be communicated with the EL at time of discovery and noted on field service report, then repairs shall be completed as detailed in sect. 2.2.1.

REPAIR

Repair in conjunction with PM. The Contractor shall repair all malfunctions which may consist of troubleshooting, aligning, repair/parts replacement, and if affected, calibration. The Contractor shall bring instrument back to full functionality. Any repair actions shall be noted on field service report.

Technical Support for Repair via telephone/e-mail. The Contractor shall provide access to a customer support hotline at designated customer service offices for the duration of the period of performance. The Contractor shall provide telephone/e-mail response within one business day to include a parts exchange service (defined as: contractor will ship user replaceable parts FOB Destination within 5 business days of declaring part defective with a prepaid return shipping label for defective part return, if applicable). If telephone assistance and/or parts exchange does not resolve the problem, the Contractor shall arrive on site to resolve the problem as detailed under urgent repair section 2.2.3.

Urgent Repair. The Contractor shall provide unlimited (per quote) visits. unlimited POP; arriving on-site within five (5) business days when requested by the EL. The Contractor shall complete repairs within eight (8) business days from arrival on-site.

The Contractor shall repair all malfunctions which may consist of troubleshooting, aligning, repair/parts replacement, and if affected, PM and calibration. The Contractor shall bring instrument back to full functionality. Any repair actions shall be noted on field service report.

REPLACEMENT PARTS

The Contractor shall provide the following consumable parts prior to first visit: 4 moveable strip apertures (20, 30,100), 4 disk apertures (2mm/0.2mm) and 4 CL apertures (6x60/6x80), matched to instruments listed in Appendix B. The Contractor shall provide replacement parts and replace all instrument components/parts determined to be defective. However, filaments, Wehnelt assemblies, specimen exchange tools, and specimen holders are excluded from this task. The Contractor shall use only OEM approved parts in making sure that the equipment is fully functional. Off-brand parts not approved by OEM shall not be used as replacements on any of 809 MXSS equipment. All parts needing replacement shall be replaced within ten (10) business days after the contractor has determined the part(s) responsible for the equipment’s malfunction. Components that must be returned to the manufacturer for repair must be shipped to the manufacturer’s site prepaid by the Contractor using the most economical method, to include packaging, insurance (required), and FOB shipping costs. After completion of repairs, the Contractor shall ship, or otherwise deliver, repaired item(s), prepaid and insured, the most economical method via FOB Destination.

SOFTWARE UPDATES/INSTALLATION

Software updates/installation must be approved by the EL or EL designated alternate. Any relevant software updates, bug fixes and/or safety related improvements, available from the OEM shall be installed during scheduled maintenance visits.

All software updates shall be on Compact Disk/Digital Video Disc’s (CD/DVD) or portable hard drives. Absolutely no flash memory devices are permitted on Government computers. If updated, professional copies of the instrument’s current software versions on CD/DVD with keys shall be provided to the Government at the time of update. (CDRL A002).

SERVICE SUMMARY

CONTRACT DATA REQUIREMENTS LIST (CDRl) CDRL Requirements. Contract information data shall be delivered electronically in accordance to the corresponding requirement for each Data Item listed in Table 4-1 (below). The Contractor shall have no more than one (1) error per quarter for all CDRL submittals. Grammatical errors do not count as an error. Substantive mistakes shall be corrected within two (2) business days and corrective action taken to prevent recurrence of inaccurate or late CDRLs.

Table 4.1 CDRL SUMMARY

PARA

GENERAL INFORMATION

SECURITY REQUIREMENTS

Contractor employee shall receive a visitor’s pass and directions to the facility. The EL or EL designated representative will remain with the contractor, as needed, until all work has been accomplished. Security Clearance, base identification (ID), building ID and computer system access will not be required.

For short term visitor passes (1-30 days), contractor personnel shall provide the EL: first and last name, driver’s license number and State, arrival and departure dates prior to the on-site visit. Passes shall be picked up at Hill AFB Visitor’s Center with valid driver’s license, car registration and proof of insurance.

All contractor personnel entering the premise of Hill AFB, UT shall be citizens of the United States of America and are subject to criminal background checks.

QUALITY CONTROL STANDARDS

The EL will perform assessments of the contractor’s performance. Subsequent to contract award, the identity of the EL, with a letter defining duties and authority will be furnished to the contractor.

The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints.

The EL or alternate(s) will inform the Contracting Officer (CO) in person when discrepancies occur and will request corrective action. The EL or alternate(s) will make a notation of the discrepancy on the assessment checklist with the date and time the discrepancy was noted.

Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the CO.

HOURS OF OPERATION:

The Contractor shall perform the services required under this contract during the hours of 0700-1630 Monday through Friday mountain standard time, excluding federal holidays.

Recognized Holidays. The contractor is not required to provide service on the following days: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

SAFETY AND HEALTH STANDARDS:

The Contractor shall follow Appendix C and adhere to the Air Force as part of the Occupational Safety and Health Administration (OSHA).

System Safety Program Plan. The Contractor shall implement the safety program that ensures protection of Government personnel and property (See Appendix C).

ENVIRONMENTAL:

The Contractor shall ensure their employees are made aware that the performance of these services will occur in industrial areas. The industrial complex at Hill AFB has the potential to expose workers to hazardous materials, which may include, but are not limited to, hexavalent chrome, cadmium, beryllium, lead, etc. While the contractor will not perform duties in a marked and signed regulated area (where exposures are expected to exceed the permissible exposure limits set by OSHA, there may be contact hazards with these materials during cleanup of dust, metal shavings, etc.). The Contractor shall ensure proper protective measures and training is taken to ensure contracted employees are protected from these hazards.

Compliance with Laws and Regulations. The Contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the Contractor is required to comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the Contractor shall inform the CO pursuant to notice requirements and negotiate a modification to the contract.

Notification of Environmental Spills. If the contractor spills or releases any substance contained in 40 Code of Federal Regulation (CFR) 302, including hazardous materials, into the environment, the Contractor or its agent shall immediately call 911. If the call is made from an on base phone it will go directly to Hill AFB dispatch. If using a cell phone it will go off base, ask the 911 dispatcher to be transferred to Hill AFB. The liability for the spill or release of such substances rests solely with the contractor and its agent.

MANPOWER REPORTING:

The Contractor shall report ALL contractor labor hours (including sub-contractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil/.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application (CMRA) help desk.

Uses and Safeguarding of Information. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data. User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link at http://www.ecmra.mil/.

Unit Identification Code (UIC): FFD5N0

SPECIAL QUALIFICATIONS:

Training Requirements. The Contractor shall provide personnel certified for work on OEM specific equipment per Appendix B. Contractor employees shall provide evidence of equipment training by OEM upon request.

Task Completion Requirements. Contractor personnel shall in brief and out brief the EL or EL designated alternate, when entering and prior to leaving the work area.

FOREIGN OBJECT DAMAGE (FOD) AND TOOL CONTROL:

The Contractor shall follow the applicable guidance in chapters/paragraphs/ sections of Air Force Instruction (AFI) 21-102, Air Force Material Command (AFMC) Supplement to 21-102, Air Force Sustainment Center Manual (AFSCMAN) 21-102, Chapter 10, Ogden Air Logistic Complex (OO-ALC) supplements to the AFI 21-102 concerning base tool and FOD control policies daily. Cloth rags are considered tools and will follow the same regulations and procedures as tools.

If tools, and/or equipment are lost, the Contractor will report the loss to the EL/COR no later than two (2) hours after discovery. If tools are lost or not accounted for, then the Contractor shall implement the lost tool procedures of AFMC supplement to AFSCMAN 21-102.

Contractors performing functions in industrial areas on the center shall have a method for controlling and accounting for all tools used. All contractors working on Hill AFB shall inventory their tools at the beginning and end of each shift and at the end of each task to check for any lost or missing tools.

The Contractor shall follow control/restrictions of cell phones and personal electronic devices within designated high potential FOD areas IAW AFI 21-102 and Headquarters (HQ) AFMC, Hill AFB, and OO-ALC supplements.

GOVERNMENT OBSERVATIONS:

The Government will periodically evaluate the Contractor’s performance through inspections IAW with Federal Acquisition Regulation (FAR) 52.246-4 Inspection of Services. Government personnel, other than CO and EL may from time-to-time, observe contractor operations. Government personnel may not interfere with contractor performance, and only the CO may make changes to the contract.

APPENDIX A – ACRONYMS AND ABBREVIATIONS LIST

APPENDIX B – LIST OF INSTRUMENTS AND ASSOCIATED EQUIPMENT

A. JSM-6490LV VPSEM (Serial #147000-84)

B. JSM-6460LV VPSEM (Serial #181100-40)

APPENDIX C – SAFETY

SAFETY, FIRE PROTECTION AND HEALTH

SPECIFICATION

INDUSTRIAL SAFETY REQUIREMENTS

OGDEN AIR LOGISTICS COMPLEX

UNITED STATES AIR FORCE

HILL AIR FORCE BASE, UTAH 84056

MATERIALS PROPERTIES TESTING MACHINES MAINTENANCE

20 Jul 17

OO-ALC/SE

Control Number: TH170702

SECTION I - GENERAL REQUIREMENTS

A. Safety Program Requirements.

The contractor will implement a safety program plan that ensures protection of Government personnel and property. As part of the Contractor Safety and Health Program, the contractor shall assign in their plan, by name and phone number, a person who will be the primary point of contact for safety and health issues for the on-site operation. The program will consist of, as a minimum:

1. Mishap reporting, as defined in paragraph B1 below.

2. A Safety Plan that addresses, as a minimum, the subjects listed in Section II –Specific Requirements, and will be used during the performance of the work described in the contract.

3. Routine and recurring surveillance to ensure the safety requirements of this contract are enforced.

4. Competent personnel to provide surveillance of the Safety Plan.

5. Identification of segregated work site locations for operations that cannot be co-mingled with general industrial operations and the process for ACO approval of operations and changes at these specific sites.

6. All contractor personnel shall be trained and qualified to perform their duties safely.

7. The contractor shall include a clause in all subcontracts requiring the subcontractors to comply with the safety provisions of this contract, as applicable.

B. Mishap Notification

1. The contractor shall notify OO-ALC/SE (801-586-6038) or the Hill AFB Command Post (801-777-3007) after normal duty hours, and the designated Government Representative (GR), i.e., the ACO, PCO, or DCMA COR (Contracting Officer's Representative) within one (1) hour of all mishaps or incidents at or exceeding $2,000 (material + labor) in damage to DOD property entrusted by this contract, even if the government is wholly or partially reimbursed. This notification requirement shall also include physiological mishaps/incidents. A written or email copy of the mishap/incident notification shall be sent within three calendar days to the GR, who will forward it to OO-ALC/SE. For information not available at the time of initial notification, the contractor shall provide the remaining information no later than 20 calendar days after the mishap, unless extended by the ACO.

Mishap notifications shall contain, as a minimum, the following information:

(a) Contract, Contract Number, Name and Title of Person(s) Reporting

(b) Date, Time and exact location of accident/incident

(c) Brief Narrative of accident/incident (Events leading to accident/incident)

(d) Cause of accident/incident, if known

(e) Estimated cost of accident/incident (material and labor to repair/replace)

(f) Nomenclature of equipment and personnel involved in accident/incident

(g) Corrective actions (taken or proposed)

(h) Other pertinent information

2. The contractor shall cooperate with any and all government mishap investigations. Additionally if requested by government personnel or designated government representative (GR), i.e., the ACO, PCO, or DCMA COR, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by safety investigators.

3. The contractor shall provide copies of contractor data related to mishaps, such as contractor analyses, test reports, summaries of investigations, etc. as necessary to support the government investigation.

4. The contractor shall support and comply with the safety investigation and reporting requirements of AFI 91-204, Chapters 1 – 5.

C. General Safety Requirements:

Contractor personnel must receive Explosive Safety Awareness Training if their duties require entry into the Explosive Clear Zone. This training will be provided by the OO-ALC Safety Office. Contact Eric Covington at 586-0168.

A Risk Assessment will be required prior to any work being accomplished, if munitions will remain in the facility.

Compliance with OSHA and other applicable laws and regulations for the protection of contractor employees is exclusively the obligation of the contractor. Note: The government shall assume no liability or responsibility for the contractor's compliance or non-compliance with such requirements. The contractor shall furnish to each of his/her employees a place of employment, which is free from recognized hazards. The contractor shall brief his/her employees on the safety requirements of this contract and on hazards associated with prescribed tasks. The contractor is responsible for compliance with OSHA Public Law and the resultant standards identified within. In addition, the contractor is required to flow down the safety requirements/specification to all subcontractors. This applies to Federal Acquisition Regulation (FAR) 12 commercial acquisitions as well. This contract shall in no way require persons to work in surroundings or under working conditions which are unsafe or dangerous to their health. The contractor must coordinate and perform work so as not to impact the safety of government employees or cause damage to government property. This requires providing personnel with protective equipment and associated safety equipment as may be necessary. The contractor must also protect personnel from hazards generated by the work. If the contractor employs BILINGUAL speaking employees, they must post bilingual signs and have written procedures for specific tasks in applicable languages.

SECTION II – SPECIFIC REQUIREMENTS

The contractor’s prepared Safety Plan shall:

· Provide contact information for on-site personnel

· Include a work hazard analysis of the worksite and operations to be performed to include baseline hazard identification and required control measures

· Identify employee safety and health training requirements and the documentation process

The contractor shall ensure that each element identified below is adequately addressed in detail in the safety and health plan:

PEDESTRIAN CROSSWALKS: All contractor personnel are required to use the closest crosswalk, or traffic controlled intersection when crossing the road. Pedestrians must look both ways to ensure the coast is clear before stepping out into the crosswalk. Pedestrians DO NOT have the right of way unless they are already in the crosswalk. Contractor vehicle operators have the same responsibilities as pedestrians, to share the road and mutually observe and yield to pedestrians.

MOTOR VEHICLES: Contractor shall comply with the standards in: DoD Directive 5525.4, Enforcement of State Traffic Laws on DoD Installations", Nov 2, 1981, Para 3-4; DODI 6055.4, DoD Traffic Safety Program, 20 Jul 99; AFI 91-207, USAF Traffic Safety Program, 22 May 07; and AFI 91-207 AFMC SUP1, The US Air Force Traffic Safety Program, 1 Oct 07. Each applies to all persons at any time on an Air Force Installation and includes all leased, owned, or privatized property including housing areas. In addition: AFI 13-213, Airfield Management, applies to all contractors, sub-contractors, vendors, commercial delivery companies, and all other private business vehicles who operate anywhere on Hill Air Force Base, including the airfield (to include the industrial areas and any buildings or hangars located upon the airfield) in support of their mission.

HOUSEKEEPING: Housekeeping shall be conducted according to the requirements in OSHA Standard 29 CFR 1910.141. CLEAN AS YOU GO will be enforced.

The authorized Government Representative (OO-ALC Safety Office) shall accept/reject the contractor’s procedures within the Health and Safety Plan as meeting the intent of the below referenced standards, with the exception of Mishap Notification / Reporting Procedures, which are outlined in Section I, paragraph B of this Appendix C.

Element/Requirement Referenced Benchmark

Mishap Notification/Reporting Appendix C, Section I

Facility Fire Protection NFPA 13, 70, & 72

NFPA 409/410

AFI 91-203 para. 6.2.9 through 6.2.15, and para. 22.5

Handling, Storage and use of Flammable/ NFPA 30, 33

Storage and Materials Handling DoDI 4140.62 image1.jpeg