FINAL ITCC Industry Day Breifing 22OCT.pptx

IT Consolidated Contract Industry Briefing Hill AFB Brad Conroy

AFMC OL: H/PZIEB

October 2019

UNCLASSIFIED

7 5 T H A I R B A S E W I N G

Welcome Sign Attendance Sheet Emergency Exits Rest Room Locations One-on-Ones (20 min) Points of Contact Ms. Sarah Hatch, (801)-777-8407, sarah.hatch@us.af.mil Mr. Brad Conroy, (801)-775-2381, bradley.conroy@us.af.mil Mr. Josh Douglass, Program Manager, joshua.douglass@us.af.mil Introductions

Evacuation Map

Agenda Tuesday 0800: Sign In 0800 – 0900: Welcome, Program & Procurement/Small Business Overview Mr. Brad Conroy Mr. Cody Neville Mr. Josh Douglass 0900 – 0930: Open Forum Q&A 1000: Begin One-on-One Sessions Wednesday 0800: Begin Day Two One-on-One Sessions Thursday 0800: Begin Day Three One-on-One Sessions

Purpose Additional market research & assist in acquisition planning Describe the basic strategy for this acquisition Provide industry with an overview of the mission/needs and this requirement Opportunity for industry to provide input and/or recommendations for further defining the requirement and for a draft Request for Proposal (RFP) Opportunity for industry to ask questions and obtain any clarifications to the requirement in order to provide an adequate understanding

Rules of Engagement No agreements, promises or other commitments are made or implied by the Government or Contractors participating in Industry day Questions will be answered to the best of the team’s knowledge of plans, desires, and general situation as it exists at this time Please recognize we are in acquisition planning and market research phase only Contractor recommendations may or may not be incorporated into government documents and/or acquisition strategy The open public forum session is not appropriate for proprietary disclosures Discussions will not venture into classified information

Rules of Engagement (cont’d) Government chairpersons will acknowledge each speaker and attempt to provide equal opportunity and time to speak Please allow others to express themselves without interruptions When asking a question and/or making a statement, request you state your name and company you are representing Non-proprietary Q&As from the general briefing and one-on-ones will be posted to FBO After Industry Day All correspondence regarding this effort will be directed to the Contracting Officer and Contract Specialist

Objectives Open exchange of ideas with industry partners

Seek industry expertise to help refine the solicitation

Ensure strategy promotes a robust and fair competition

Address industry questions and concerns

Core Requirements NAICS Code: 541513

Prime Contractors 8(a) Small Business

Subcontractors

Acquisition Strategy Single Award Firm Fixed-Price IDIQ Contract Five year basic ordering period Task Orders awarded for each effort

Competitive 8(a) Small Business Set-aside NAICS Code: 541513 “Computer Facilities Management Services” Estimated RFP Release - Spring 2020

Acquisition Schedule

* Dates in red are projections*

Transition to SBA

Welcome Mr. Cody Neville from the SBA!

SBA BRIEFING

Cody Neville Business Opportunity Specialist, SBA cody.neville@sba.gov 801-524-3206

Reference: 13 CFR 125

Agenda Eligibility to Bid Limitations on Subcontracting Rule Self-performance Requirements Penalties Teaming Ostensible Subcontractor Rule Questions

Eligibility to Bid Eligible if:

Current 8(a) Participant that has not graduated the 8(a) program Your graduation date is AFTER the initial date specified for receipt of offers You have the capabilities to perform Ineligible if:

You have graduated from the 8(a) Program Your upcoming graduation date is BEFORE bids are due Your bid will be returned and considered “non-responsive” You are unable to perform in accordance with Limitations on Subcontracting rule

Limitations on Subcontracting Regulation In the case of a contract for services, it will not pay more than 50% of the amount paid by the government to firms that are not similarly situated This means you must perform 50% of the contract Cannot be administrative work only Similarly situated entity:

Similarly situated entity is a subcontractor that has the same small business program status as the prime contractor (13 CFR 125.1) for an 8(a) requirement, a subcontractor that is an 8(a) certified Program participant

13 CFR 125.6

Penalties for Not Following Whoever violates the requirements set forth in paragraph (a) of this section shall be subject to the penalties prescribed in 15 U.S.C. 645(d), except that the fine shall be treated as the greater of $500,000 or the dollar amount spent, in excess of permitted levels, by the entity on subcontractors

A party's failure to comply with the spirit and intent of a subcontract with a similarly situated entity may be considered a basis for debarment 13 CFR 125.6(h)

Teaming SBA does not review teaming agreements Technically there is no such thing as “teaming” A “team” is either a JV or a Prime and Sub A teaming agreement should be replaced with a Subcontract at time of award

Ostensible Contractor Rule A prime and sub are affiliated if the sub performs the primary and vital requirements of the contract or if the prime is unusually reliant upon the subcontractor

SBA considers many factors, including who manages the contract, who has necessary expertise, the division of responsibilities and tasks, who performs complex and costly contract functions, percentage of work each party is performing, etc. (there is no simple litmus test)

If SBA finds OS and the sub is large, the SBC prime will be affiliated with the large business and the prime will be ineligible for award 13 CFR 121.103(h)(4)

QUESTIONS?

Contact Information:

Cody Neville Business Opportunity Specialist SBA Utah District Office cody.neville@sba.gov 801-524-3206

Program Description

ITCC

Josh Douglass

75 ABW/SCXX

October 2019

75ABW/SC Locations

Program History

2015 Award (FA8201-15-C-0003) Bridge Effort due to untimely end of previous contract Small business Set Aside

2016 Award (FA8732-14-D-0017 R202) Awarded on NETCENTS II contract suite Basic with one option Option year not exercised

2017 Award (FA8201-17-C-0034) Current Contract Awarded through small business 8(a) program, direct award Basic with three option years Currently in option year three

Program Description

75ABW/SC requirement

Information Technology Consolidated Contract (ITCC) HAFB IT services Support

Estimated Ceiling Value: $38,000,000.00

Ordering Period: March 2021 to March 2026

Competitive, Small Business 8(a) set aside

All ticket volume and numbers fluctuate from month to month, numbers are averages and estimates only 12 months of Remedy ticket data will be provided with RFP

Program Manager (PWS 1.1) Located On-site Located on Hill AFB full time Office in 891 will be provided Currently located with Help Desk

Must be knowledgeable in all functions of the contract

Customer Service oriented Professional communication

Will participate in weekly staff meetings with IT Directorate leadership

Consolidated Service Desk (PWS 1.3.4) First call resolution is crucial to effective client support 90% of calls answered (10% abandoned) 80% of calls answered within 4 minutes 95% call to ticket creation ratio 75% of incident calls must be resolved on first contact 80% of all tickets received via the AIS must be resolved/completed via remote capability according to the time listed for each priority from ticket creation:

Located in building 891

Monthly average of 9,200 tickets last six months

High call volume requires cross utilization of CST’s

Mondays historically have highest call volume

First Call resolution failure can cause CST workload to increase, will be seen later

Consolidated Service Desk (PWS 1.3.4)

Abandonment Rate sample

Client Systems Technician (PWS 1.3.1) Criteria:

Resolution/Completion Time 90% of all tickets must be resolved/completed according to the time listed for each priority from ticket creation

Monthly average of 551 tickets last six months

Zone 1 coverage

Located in building 850 and 225 Will require access to flight line Government transportation not provided

Zone Support (PWS 1.3.1, 1.5) Zone 1 (Contractor Supported) ~15K end devices ~16K users Majority of Hill facilities

Zone 2 (Government Supported) ~5K end devices ~7K users 133, 891, 1102 & 1200 series facilities

Client Systems Technician (PWS 1.3.1)

Sample Metrics

E-Tool Support (PWS 1.3.2) Criteria:

90% of all eTools tickets must be resolved/completed according to the time listed for each priority from ticket creation

All of HAFB supported

Monthly average of 180 tickets last six months Tickets usually input directly by technicians Work usually completed in shop environment Repairs include support of cabinet and cabinet hardware

Located in building 850 and 225 Will require access to flight line Government transportation not provided

E-Tool Support (PWS 1.3.2) Sample Metrics

Printer Repair (PWS 1.3.5)

80% of all tickets must be resolved/completed according to the time listed for each priority from ticket creation

Base wide support

Monthly average of 183 tickets last six months

Located in building 850

Expeditor Support (1.3.6)

Complete 90% of assigned tickets according to the time listed for each priority from ticket creation; Critical 4 Hours, High 1 Day, Medium 2 Days, Low 3 Days Usually no critical or high tickets

Located in building 850

Larger moving vehicle required Box truck as described in PWS section 1.3.6

Monthly average of 31 tickets last six months

Server Administration (PWS 1.4) Server Administration works government to support 75ABW servers

Workload varies PWS intentionally left broad to allow for mission flexibility

Historical workload includes STIG and vulnerability patch management

Located in building 1294

Network Support (PWS 1.5)

Resolve wireless network incidents within 24 hours, 98% of the time The Contractor shall complete 95% of all required equipment and infrastructure PMIs by the scheduled due date

Located in 1294

Preventative Maintenance Inspections (PMI) of communication rooms across Hill AFB Document and submit PMI reports to Government When needed will submit tickets through CE ticketing system

Completing average of 75 PMI’s per month

Unit Software Management (PWS 1.6) Unit Software Management

100% accuracy of annual software inventory to include license documentation

New or turnover inventories must be accomplished within 30 days of a new USLM appointment

USLMs will complete a minimum of one inventory per year as a threshold

Giant Voice Support (PWS 1.7) Giant Voice Support New requirement

Government is seeking input on this requirement

PMIs in accordance with government provided checklist Government bucket truck may be provided, but not guaranteed Based on availability

Government will provide all replacement equipment

Work will be assigned using Remedy system

Questions?

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