UPS_MX_2019_-_PWS.docx

PERFORMANCE WORK STATEMENT

AFLCMC/WWZP UPS SERVICE & MAINTENANCE

Revised 28 June 2019

SECTION ONE, DESCRIPTION OF SERVICES

1.0. Organization.

Identification and Address:

AFLCMC/WWZ

7180 Reserve Road Building 1083 Tinker AFB, Oklahoma 73145

1.1. Agency Mission.

The B-2 Weapon System Support Center (WSSC) is the single center for on-aircraft software development and support, as well the logistics and engineering support center for the B-2 Sustainment Branch. In order to support the activities within the WSSC, commercial uninterruptible power supply (UPS) devices are utilized to provide clean, continuous power to the computer equipment in the facility.

1.2. Description of Services.

The contractor shall provide all labor, equipment, local travel, transportation, and incidentals to provide technical support defined by this PWS to be performed at Tinker AFB, OK. Support shall be required during, but not limited to, normal business hours (0730-1630) Monday through Friday or as specified by Contracting Officer (CO).

1.3. Project Background and Objectives.

The B-2 Sustainment Branch, located in the B-2 Weapon System Support Center (WSSC) is responsible for maintaining a number of information technology (IT) data systems and networks in support of the B-2 Weapon System. The network infrastructure in the WSSC is composed of multiple B-2 Special Access Program (SAP) classified networks and computers, as well as unclassified AF and contractor corporate networks and computers. These systems are supported by various Uninterruptible Power Supply (UPS) devices of all types, from under-the-desk models to industrial models connected directly to the facility power grid.

It has been the experience of the B-2 Sustainment Branch that preventative maintenance and proper care of UPS devices is critical to continued and stable laboratory system operations. Therefore, this effort will include the following objectives:

· The period of performance for this effort will be for one (1) year spanning from 1 Sep 2018 – 31 Aug 2019.

· All maintenance will be performed in Bldg 1083, 7180 Reserve Road, Tinker AFB, OK 73145.

· Preventative maintenance on each identified UPS device will be performed to ensure proper operation and safety.

· Performance checks on each identified UPS device will be performed to ensure proper operation and safety.

· Maintenance will include remedial replacement or repair of UPS batteries.

· Maintenance will include remedial replacement or repair of UPS hardware.

· Due to the critical nature of the UPS system, a four (4) hour response time for on-location support is required.

Note: This effort is for the support of industrial models only, no under-the-desk models are included.

Previous experience and knowledge of networks within the B-2 WSSC and with network support is required.

1.4. Task Description.

The contractor shall provide services in order to achieve the objectives for the B-2 program listed below. Any repair or replacement items that are not original vendor items shall be first accepted by B-2 WSSC Facilities Management POC before being purchased and installed. All repairs and maintenance shall be performed in a skillful manner. All external wiring shall comply with the latest National Electric Code (NEC or NFPA70).

1.4.1. UPS Preventative Maintenance.

The contractor shall perform preventative maintenance on all UPS devices listed (see Appendix A, UPS Device List) as per the original manufacturer’s recommended PM schedule. Preventative maintenance shall include all actions necessary to maintain UPS devices in operational order, including checking the entire device for normal wear and tear, replacing any consumables (but excluding batteries) and performing any remedial repairs required. Preventative maintenance shall include all parts, labor, other items as required and expenses.

The four-hour response time does not apply to the preventative maintenance visits.

1.4.2. UPS Battery Preventative Maintenance.

The contractor shall perform preventative maintenance on all batteries for the UPS devices listed (see Appendix A, UPS Device List) as per the original manufacturer’s recommended PM schedule. Preventative maintenance shall include all actions necessary to maintain UPS batteries in operational order, performing any remedial repairs required and providing quotes and help scheduling any required battery replacement (see para 1.4.4). Preventative maintenance shall include all parts, labor, other items as required and expenses.

All batteries in use shall not exceed a five year lifespan, and shall be replaced every five years as well as when internal or external diagnostics deem the batteries to be at the end of their safe and useful life. Disposal of the old batteries is the responsibility of the contractor.

The four-hour response time does not apply to the preventative maintenance visits.

1.4.3. UPS Performance Checks.

The contractor shall perform one performance check per quarter on all UPS devices listed (see Appendix A, UPS Device List). Performance checks shall include verifying the correct and safe operations of each UPS, including proper fan operation, checking filters and batteries, reviewing UPS logs and reporting any actions needed.

The four-hour response time does not apply for the performance check visits.

1.4.4. UPS Replacement or Repair.

The contractor shall perform all remedial repair or replacement on all UPS devices (see Appendix A, UPS Device List).

1.4.5. UPS Battery Replacement or Repair.

The contractor shall perform all remedial repair or replacement on batteries in all UPS devices (see Appendix A, UPS Device List).

All batteries in use shall not exceed a five year lifespan, and shall be replaced every five years as well as when internal or external diagnostics deem the batteries to be at the end of their safe and useful life. Disposal of the old batteries is the responsibility of the contractor.

1.4.6. Reporting.

The contractor shall provide electronic access to internal information pertaining to this contract shall be provided as a deliverable on a monthly basis. The deliverable will include (a) a summary of work performed during the reporting period; (b) hours and dollars expended, and hours and dollars remaining; (c) milestones reached; (d) major problem areas; (e) solutions or proposed solutions to problems. The report shall be submitted to the COR in electronic format, and is due no later than the fifth working day of each month.

1.4.7. Travel.

The contractor will not be required to travel for this effort.

1.4.8. Applicable Publications.

The contractor will have access to all Air Force and Department of Defense publications applicable to the work tasks assigned. The contractor shall obtain the forms and publications expressly required to perform the work in this contract via the internet at: http://www.e-publishing.af.mil/.

In the event that a Federal form or publication is not available on line, the Government Contracting Officer Representative (COR) will provide the forms, instructions, or publications to the contractor upon request by the contractor. In the event that laws, regulations, Technical Orders, Air Force Instructions, or Air Force Material Command Instructions change during the term of this contract, the contractor is required to comply as such changes come into effect. The contractor shall notify the contracting officer within 10 working days of any potential cost impact associated with any regulation changes.

1.5. Contractor Personnel.

1.5.1. Contractor POC.

The contractor shall provide a point of contact for all matters related to this task within 10 working days of contact award.

1.5.2. Contractor Employees.

The contractor must be a local company with employees who have experience with our facility security requirements, current VTC system, and who can respond to issues within 1 hour of being called.

The contractor shall not employ persons on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, and/or general well-being or operational mission of the installation and its population. The contractor shall provide the Government with initial and updated lists of contractor employees’ names and position titles. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest, nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian.

All contract employees depending on particular condition, occasion or place, or job assignment shall require professional, suitable attire. All contractor employees shall conduct themselves in a professional, courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor employees in performance of this PWS shall be the responsibility and prerogative of the contractor; however, the contractor shall comply with the requirements set forth in this PWS and Tinker AFB regulations concerning conduct of employees as referenced herein.

The contractor employees need to identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, contracts shall require contractor personnel to appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

The contractor shall employ and maintain a technically trained and experienced work force.

1.6. Quality Control Program.

In compliance with FAR Part 46, the contractor shall establish and maintain a Quality Control Plan (QCP) to ensure the requirements of this contract are provided as specified. The contractor shall provide a QCP describing the inspection system for the requested services listed in the PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The written QCP will be required when proposals are submitted. The CO will notify the contractor of acceptance or required modifications to the Plan. The contractor shall make appropriate modifications (at no additional cost to the government) and obtain acceptance of the Plan by the CO before the start of the performance period. The Plan shall be updated as changes occur and shall be submitted for review and acceptance by the government.

1.7. Quality Assurance.

According to FAR Part 46, the Government will evaluate the contractor’s performance under this contract. When an observation indicates defective performance, the COR will notify the CO and the contractor. Any action taken by the CO as a result of surveillance will be according to the terms of this contract. Any matter concerning a change to the scope, prices, terms or conditions of this contract shall be referred to the CO and not to the COR. The services to be performed by the contractor during the period of this contract are at all times and places subject to review by the CO or authorized representative(s). Other Government personnel may from time-to-time observe contractor operations. These personnel will not interfere with contractor performance.

1.8. Mandatory Provisions.

On occasion, services may be required to support an activation or exercise of contingency plans outside normal duty hours prescribed in the document. Upon Force Protection Conditions (FPCONs) being implemented, all contractors will be tasked along with government personnel to implement FPCON measures to ensure facility security, to include checks of the facility and personnel entering and exiting Bldg 1083 in conditions CHARLIE (imminent terrorist attack) or DELTA (actual attack) and to continue until FPCON is lessened or terminated.

1.9. Contractor Identification Badges.

The Contract Manager or Alternate shall complete a "Request for Identification Credential" (AFMC Form 496) and/or “Application for Department of Defense Common Access Card (DD Form 1172-2) for each employee of the contractor requiring access to TAFB. The requests shall be submitted to Pass and Registration (Building 590). The Government will provide a completed "Identification Credential" (AFMC Form 387) or other credential, which shall be issued, displayed and surrendered as directed by government security personnel. The contractor shall ensure that all employees have the proper identification credentials prior to entering TAFB.

1.10. Mission Essential Services.

N/A

1.11. Key Control.

The contractor shall establish and implement methods of ensuring that no keys/key cards issued to the contractor by the Government are lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government will be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report the occurrences of lost or duplicate keys to the CO. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government performs the replacement of locks or re-keying, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due the contractor. The contractor shall prohibit the use of Government issued keys by any persons other than the contractor's employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor's employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.12. Miscellaneous Requirements.

The contractor shall comply with Section 508 of the Rehabilitation Act of 1973 as required. Contractor employees shall comply with the appropriate Federal, State, and Local environmental, safety, and Occupational Health laws and regulations. Any training for contractor employees required by these directives is the responsibility of the contractor.

1.13. Security Clearances.

Per AFSSI 5027 para 5.3.1, all persons accessing the base network shall, at a minimum, have a completed National Agency Check (NAC), verified through Sentinel Key System. IAW AFI 31-601, para 2.4., when contractors require unescorted entry to restricted areas, access to sensitive unclassified information, access to government automated information systems (AIS) and/or sensitive equipment, not involving access to classified information, the contractor's personnel security questionnaire is processed by the sponsoring Air Force activity per DOD 5200.2-R and AFI 31-501.

Special Access Program (SAP) facility/Automated Information Systems (AIS) or modifications to existing SAP facility/AIS must comply with all applicable B-2 security regulations including the JSIG. The contractor must participate in the installation Operations Security (OPSEC) program and protect Air Force unclassified Critical Information to the same degree as it safeguards proprietary information.

1.14. Mission Essential Services.

N/A

1.15. Miscellaneous Requirements.

The contractor shall comply with Section 508 of the Rehabilitation Act of 1973 as required.

Contractor employees shall comply with the appropriate Federal, State, and Local environmental, safety, and Occupational Health laws and regulations. Any training for contractor employees required by these directives is the responsibility of the contractor.

1.16. Contractor Manpower Reporting.

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the CMRA help desk.

*Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

SECTION TWO, SERVICE SUMMARY

2.0. Service Summary Table.

The contractor shall achieve performance thresholds identified in the Service Summary (SS) Table of this PWS. The contractor service requirements are summarized into performance objectives that relate directly to the mission essential items. The performance threshold describes the minimum acceptable levels of service for each requirement. The government will use the surveillance methods contained in the QASP to evaluate the contractor’s performance for the performance objectives listed below. In the event the performance objective is not met, the contractor will be given a reasonable time after notification to correct the unacceptable performance, if such correction is possible. The contractor shall immediately take corrective action in accordance with the performance threshold(s). In cases where the contractor fails to implement corrective action, the PCO will respond appropriately. The absence of any contract requirement from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

(NOTE: Deliverable documentation to be provided to WWZ in electronic format (i.e., Microsoft Office, or other Government furnished application formats); after review, the Government may request hard copy duplication of some reports.

SECTION THREE, GOVERNMENT-FURNISHED PROPERTY & SERVICES

3.0. Shared Property of the Government.

3.0.1. Shared Property of the Government. In accordance with (IAW) Government procedures, the contractor is authorized to share Property of the Government (on base only), without cost, with Government personnel at TAFB, OK for the duration of this contract and only as needed for the performance of this contract. The Government retains title to all Shared Property of the Government, until the Government properly disposes of this property as authorized by law and regulation. The Government will maintain accountability (property records) for Government reporting requirements. The contractor shall ensure this property is secured at the close of each workday.

This Shared Property of the Government is not considered Government Furnished Property (GFP) requiring property administration IAW FAR Parts 45 and 52.245 plus supplements. However, this Shared Property of the Government will be administered IAW the provisions of this PWS and FAR 52.237-2, Protection of Government Buildings, Equipment, And Vegetation. The contractor shall comply with the contract terms and conditions and this PWS.

3.0.1.1. Shared Work Center Space. Shared Property of the Government includes Work Center Space of approximately 392 square feet in Building 1083, Tinker AFB OK.

3.0.1.2. Shared Equipment/Materials. Shared Property of the Government includes Equipment/Materials, such as computers, network equipment, and facilities.

3.0.1.3. Shared Office Supplies. Shared Property of the Government does include Office Supplies.

3.0.1.4. Modifications. Prior to the contractor performing any Modifications to Shared Property of the Government, at the contractor’s expense, the contractor shall submit written requests for modifications to the Government Contracting Officer Representative (COR) and Contracting Officer. Approval of modifications shall be in accordance with Government procedures.

3.0.1.5. Title. The Government retains title to all Shared Property of the Government, even if the contractor’s modifies the Shared Property of Government at the contractor’s expense.

3.0.1.6. Return to Government. During the contract, contract completion, and/or termination, the contractor shall return all Shared Property of the Government to the Government COR.

3.1. Government Furnished Services.

The Government will furnish the following services:

3.1.1. Security Police.

The Government will provide general on-base security police service. Security police telephone numbers are 911 for emergencies, 734-2000 for crime in progress, and 734-3737 for non-emergency calls.

3.1.2. Fire & Emergency Services.

The Government will provide general on-base fire protection services. The contractor shall comply with fire prevention rules and regulations enforced by the Tinker AFB Fire Prevention Branch. The Government will provide, inspect, and maintain the fire extinguishers in contractor occupied space.

The contractor shall call base 911 for emergencies and for routine fire prevention, matters call 734-3981.

3.1.3. Utilities.

The Government will furnish utility services. These utilities include natural gas, electricity, water, and sewer for the sole purpose of accomplishing this contract. If the contractor requires additional utility services, it shall be the contractor’s responsibility to provide them. The contractor shall use due care and diligence in efforts to conserve utilities to reduce utility costs.

3.1.4. Telephone.

The Government will provide telephone service consisting of Class 3 (formerly referred to as Class C) and Class 1 (formerly referred to as class A) service (to include DSN service). The contractor shall ensure that the Government provided telephone usage is limited to only official Government business related to the performance of this contract. The contractor shall furnish their own telephone service provided by local commercial carrier for their use in matters other than official Government business pertaining to this contract.

A class “A” line, or correctly called a Class 1 line, places no restrictions on the calls you make. In other words, you can make long distance calls and call off base. A Class “B” line, or correctly called a Class 2 line, allows you to call off base but not make long distance calls. A Class “C” line, or correctly called a Class 3 line, allows you to only make calls within Tinker Air Force Base.

3.1.5. Emergency Procedures

Contractor employees shall follow the direction of Government employees in regards to emergency procedures, i.e. fire, tornado, active shooter, bomb threats. It is the responsibility of the contractor to provide guidance and establish procedures for responding to an emergency for their employees. It is the contractors' responsibility to account for their employees following an emergency evacuation. Contractor Personnel shall participate with government personnel in all fire and tornado drills at no additional cost to the Government.

3.1.6. Base Supply Equipment Custodian Training.

If applicable, the contractor shall designate equipment custodians using OC-ALC Form 446 (Establishment/ Update of Equipment Custodial Records) and provide this information to the Government CO and PA no later than five (5) workdays after contract award date. As a minimum, the contractor shall have one Primary and one Alternate Equipment Custodian. These individuals shall accomplish Supply Training (Blocks I and III, and an annual Block III Refresher). Tinker AFB provides this training at no cost to the contractor performing Government contracts on base. The contractor shall provide the signed and dated OC-ALC Form 446 Equipment Custodian Training completion documentation to the Government CO and Government PA, no later than five (5) workdays after the training completion date. Signed and Dated OC-ALC Form 446 documentation showing Equipment Custodian designations changes, training completions, and transferring custodial records back to the Government shall be provided to the Government CO and Government PA no later than five (5) workdays after each event.

Appendix A: UPS Device List