Serv M20-023 Auto Crib. NET Software Support PWS Autocrib.net Support FINAL.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

AUTOCRIB.NET SOFTWARE SUPPORT SERVICES

SERV M20-023

Prepared by

OC-ALC/OBCA

31 October 2019

Section One

1.0 Description of Services: The AutoCrib cabinets and equipment used at Tinker Air Force Base (AFB) are driven by AutoCrib's software, which provides end-users with real time usage data and in many cases, updates their Enterprise Resource Planning (ERP) systems. This service is for the maintaining of that system to include updates and repair.

1.1 Scope: The Contractor shall provide all labor, tools, equipment, test equipment, material, parts, quality control, transportation and inspection manuals necessary to perform the Preventive Maintenance (PM) and Remedial Maintenance (RM) on the AutoCrib.net system at the Oklahoma City–Air Logistics Complex (OC-ALC).

The Contractor shall be responsible for insuring all services, parts and Original Equipment Manufacturer (OEM) components provided under this contract are in accordance with (IAW) the terms and conditions outlined herein, conform to the manufacturer’s equipment specifications and this PWS.

1.2 Preventive Maintenance (PM): The objective of Software support is to protect equipment capability and investment by providing continuous support removing causes of failure, updating, patching and bug fixes before failures occur. Preventive maintenance is to be performed as necessary to ensure optimal performance of AuotCrib.net software. The Contractor shall provide continuous support to AutoCrib.net software located on the Tinker AFB network as outlined in the

PWS.

1.2.1 On-Site Support Service: The Contractor shall provide OnSite Support and Repairs at Tinker AirForce base for 3 days a week for troubleshooting and problem resolution. Including, but not limited to the following:

• provide local support for configuration issues related to software, to include Autocrib Client interface and SQL database configuration, restoration of factory defaults to machines, programing custom controller settings

• troubleshooting support and answering software questions (written or orally) by providing local support for hardware and software solutions

• establishment and setup of all new product lines

• provides advanced local support by extracting specific usage reports, modify existing reports, and configure custom reports

• provides advanced local data import support and upload of templates, to include visual aids such as pictures

• updates new client/interface software and makes them accessible upon request

• provides local support for both individual or mass remote desktop sessions for troubleshooting for system wide software updates

• addresses warranty issues and the replacement of parts as applicable

1.3 Remedial Maintenance (RM): RM is defined as unscheduled work requirements which are not otherwise defined in this PWS. RM includes the evaluation, troubleshooting and diagnosis of equipment to isolate the source of a malfunction. Upon discovery of a malfunction within the AutoCrib.net software the Government Point Of Contact (GPOC) will request troubleshooting support by placing a telephone call or emailing the designated contractor support Point of Contact (POC). The primary GPOC will provide a brief description of the malfunction and the name and telephone number of the GPOC identified POC.

1.4 Malfunction and Notification Process: Upon occurrence of an equipment or system malfunction, the GPOC will contact the Contractor by telephone, email, or fax and provide information below. If the GPOC notifies the Contractor via telephone, the GPOC will provide a written copy of the request by email or fax.

• the equipment identification number (ID#, If applicable)

• a brief description of the malfunction

• location of equipment (If applicable

• name and telephone number of the Point of Contact (POC)

The contractor shall respond within two (2) work hours to the GPOC to request for assistance after notification of a malfunction by contacting GPOC identified POC troubleshooting via telephone communications or email.

1.5 Service Report: The Contractor shall provide a written service report within eight (8) work hours to the COR in person, by fax or email immediately upon completion of maintenance support services. The service report shall contain the following information as a minimum: Name of Company, Requested Service Date, Description of services provided, Additional Services Recommended (if any), Legible Name and Signature of Technician performing the services, Signature of on-site COR identified Point of Contact (POC).

1.6 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis: This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.7 Hours of Operation: The Contractor shall perform the work required under this contract during the following days and hours: Monday through Friday, 7 A.M. to 4 P.M. Central Standard Time. If work hours are required outside the hours stated, the Contractor shall contact the GPOC for approval from the CO. Upon approval from the CO, the Government Subject Matter Expert (SME) or GPOC must be present with the Contractor.

These dates and hours exclude Federal Holidays, base closures due to inclement weather, and furlough days, as applicable.

1.8 Contractor Personnel: The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. They shall be designated to the CO and GPOC, in writing, within five (5) business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time. The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the OC-ALC on Tinker Air Force Base (AFB). The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas. The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

1.8.1 The Contractor and Contractor personnel shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as Contractor personnel. The Contractor personnel shall also display distinguishing badges or other visible identification for meetings with Government personnel or while performing work for the OC-ALC on Tinker AFB.

The Contractor and Contractor personnel shall identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.9 Listing of Contractor Employees: The Contractor shall provide an initial listing of names and position titles of employees who will come to Tinker Air Force Base to the GPOC within five

(5) business days after the contract award date. Within ten (10) business days, the Contractor shall also provide an updated listing of personnel to the GPOC when employees affecting the work of this contract change status or position.

1.9.1 The Contractor shall not employ persons on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and/or general well-being, or operational mission of the installation and its population. The Contractor shall not employ any person who is an employee of the United States (US) Government if the employment of the person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force (AF), either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the AF if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106, Air Force Industrial Labor Relations Activities. The Contractor shall be prohibited from employing off-duty GPOCs who are providing surveillance on any contracts/sub-contracts awarded to the Contractor. All contract personnel, depending on particular condition, occasion, or place or job assignment shall be required to wear professional and suitable attire. All Contractor personnel shall conduct themselves in a professional and courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor personnel in performance of this PWS shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and Tinker AFB regulations concerning the conduct of employees as referenced herein. The Contractor shall employ and maintain a technically trained and experienced work force.

1.10 Spills: Upon occurrence of any spill that could enter the storm system or cause any harmful environment effects, the Contractor shall immediately call 911 to report the incident. When possible, the Contractor shall use a base telephone to receive help from Tinker AFB 911. If using a cell phone, the Contractor shall request Tinker AFB 911. The Contractor shall immediately report all environmental violations to the GPOC and UEC. The Contractor shall provide five (5) copies of a typed or written report about the incident within four (4) clock hours as follows:

One (1) copy to the CO, two (2) copies to the GPOC, a copy for UEC and one (1) copy for record. The format of the report shall be left up to the Contractor, but the report shall contain the following information:

1.) Name and contact number of person reporting the spill 2.) Date and time of incident 3.) Location and source of spill 4.) Substance or pollutant spilled 5.) Amount spilled and rate of discharge

6.) Any damages or injuries involved 7.) Extent of area impacted 8.) Potential hazards 9.) Actions taken 10.) Organizations contacted 11.) Remarks Section - that addresses the cause of the spill (e.g. human error, equipment, etc.) and whether 911 was called and which agencies responded.

1.11 Information Assurance (IA): All Contract Personnel shall successfully complete IA training prior to obtaining access to the network. IA training will be given to the Contractor by the GPOC. All Contractor personnel shall comply with IA policies and revisions. The Contractor shall ensure terminated employee’s network access is removed within two (2) clock hours of termination notice. The 72nd Communications squadron reserves the right to terminate the Contractor’s access to the Tinker AFB network at any time to preserve the integrity of the local network.

1.12 Housekeeping: The Contractor shall keep the work areas clean and neat IAW industry standards, OSHA, fire and safety standards, and this PWS.

1.13 Foreign Object Damage (FOD) and Dropped Object Prevention: (SS) Contractor personnel who work in or travel though areas near operational and production aircraft, engines, munitions, missiles, drones, space systems, support equipment, Aerospace Ground Equipment (AGE), trainers, and the Contactor personnel operating vehicles and equipment on flight lines, runways, taxiways, parking ramps, and in aircraft hangers and maintenance areas are required to receive the FOD/DOP training and to comply with AFI 36-2650, AFMC Supplement 1, paragraph 9.2., and A4.4.4. (Initial)/A4.4.5. (Refresher). The Contractor and Contractor personnel shall acknowledge the FOD/DOP training either by viewing the Digital Versatile Disc (DVD) provided by the COR or the You Tube site, http://www.youtube.com/watch?v=tYcbodjFPnM.

1.13.1 The Contract Manager shall provide written certification to the COR for each employee within ten (10) business days after the contract award date. The certification shall have the title of the training, the name of the person who received the training, and the date of the training. The Contractor shall also ensure all new employees view the FOD/DOP training and provide written certification of training to the COR prior to the employees starting work in the OC-ALC shops.

Every 36 Months, the Contractor and Contractor personnel shall be required to review the FOD/DOP training and to provide written certification to the COR.

1.14 Tool Control and Accountability: While performing contract services in or around Maintenance Production Shops, which includes ramp areas, the Contractor shall comply with AFI 21-101_AFMC Supplement 1, 21-101, Chapter 10 (all paragraphs) and OC-ALCI 21-112, paragraph 14.1. and 14.5.3. The Contractor shall provide the completed MXRIWRS Form 032 prior to performing work in the OC-ALC industrial areas. The MXRIWRS Form 032 is available from the GPOC. The Contractor shall provide a Contractor Tool Listing, MXRIWRS Form 032, to the GPOC within five (5) business days after on base PM or RM actions. The Contractor or Contractor’s personnel shall inventory the container or bag of tools at the beginning of each work day and at the end of each work day. The Contractor personnel shall immediately notify the GPOC of any tools that are missing or lost from the work area or container (e.g. tool or job box or tool http://www.youtube.com/watch?v=tYcbodjFPnM bag). The GPOC will report any missing Contractor’s tools which have not been located within one (1) hour after notification to the appropriate Government personnel. The Contractor shall obtain the Form 32 from the GPOC. The CM shall ensure each employee on the job site receives a briefing from the GPOC about Housekeeping, FOD/DOP, and Tool Control prior to starting work in OC-ALC Industrial Areas.

1.15 Privately Owned Motor Vehicles (POV): Contractor personnel shall comply with the directives pertaining to operation of POVs on Tinker AFB per AFMAN 31-116, in its entirety, “Motor Vehicle Traffic Supervision”. The Contractor shall comply with Tinker AFBI 24-302, in its entirety for the operation of POVs within Tinker AFB.

1.16 Common Access Card (CAC) Holders: IAW OC-ALCI 31-1, Chapter 6, paragraph 6.5.2

– 6.5.3., Contractor personnel requiring access to Tinker AFB and the Tinker Domain (computer and network access) shall possess a Common Access Card (CAC). The CAC shall be obtained through the Trusted Associate Sponsorship System (TASS) (https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp) and the unit’s Trusted Agent (TA). The Contractor shall contact the GPOC within five (5) business days after the contract award date for details and forms. Contractors whose personnel require CAC cards shall have initiated a National Agency Check with Inquiries (NACI) as described below and shall have completed (with favorable results) a Federal Bureau of Investigation (FBI) fingerprint check, or a DoD determined equivalent investigation or greater before the CAC can be issued.

1.16.1 The investigation requirement for a NACI is IAW AFI 31-601, “Industrial Security”. In order to receive access to the Tinker Domain and access to any Government computer system, the Contractor shall have at least initiated a NACI for personnel requiring access. The Contractor is responsible for vetting their employees. If an unfavorable NACI is received, access to the Tinker Domain will be revoked. The Contractor shall ensure that contractor personnel requiring access to the Tinker Domain shall have a civilian Local Files Check (LFC) with no adverse results, as required by the TA.

1.17 Foreign Nationals: The Contractor shall notify the GPOC before sending a Foreign National representative to perform services. Special rules apply for foreign nationals visiting a US Government facility.

1.18 SECURITY CLEARANCES: Per Tinker AFBI 33-532, “Network Access”, paragraph 4.2.4., all persons accessing the base network shall, at a minimum, have a completed NACI or civilian Local Files Check (LFC). The Contractor shall submit the request to the Defense Security Service Operating Center, Columbus, to initiate background investigation. The LFC shall have no adverse results. The Contractor personnel shall complete and pass the Information Protection Training with a minimum score of seventy percent (70%). The Contractor shall submit a Tinker AFB Form 532, Account Request/Termination Form, to the GPOC, who will forward it to the Designated Approval Authority for signature. When Contractors require unescorted entry to restricted areas, access to sensitive unclassified information, access to Government Automated Information Systems (AIS), or sensitive equipment not involving access to classified information, the Contractor's personnel security questionnaire is processed by the sponsoring Air Force activity IAW AFI 31-601, paragraph 2.4. An interim clearance may be granted to Contractor personnel at https://www.dmdc.osd.mil/tass/consent?continueToUrl=%2Ftass%2Findex.jsp the beginning of the period of performance (PoP) in order for services to be performed as required by this PWS.

1.19 Quarterly Security and Operational Security (OPSEC) Briefings: All Contractor personnel working on base in the OC-ALC shall be required to read the OC-ALC Quarterly Security and OPSEC briefings. The GPOC will ensure the Security and OPSEC briefings are available for review by the Contractor. The Contractor shall provide the GPOC with a report within five (5) business days after receiving the briefings. The report shall contain the employee’s name and the date of review. These requirements are IAW AFI 31-401, “Information Security”, Chapter 8, Paragraph 8.9. - 8.9.5.; AFI 31-601, “Industrial Security”, Chapter 3, Paragraph 3.2.;

AFI 10-701, “Operations Security”, Chapter 5, Paragraph 5.1. - 5.2.3.1. and OC-ALCI 31-1-O, “OC-ALC Security Programs”, Paragraph 5.6.

1.20 Quality Assurance: The government will evaluate the contractor’s performance in compliance with the contract inspection of services clause. The COR is a representative of the Contracting Officer, and will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the Contracting Officer. All services performed by the contractor during the period of this contract will be subject to review and approval by the CO or COR.

1.21 Contractor Response Time: The contractor will be given three (3) working days to answer each Corrective Action Report (CAR) or Customer Complaint submitted. The contractor shall provide a written response addressing the root cause, corrective action and preventive action(s).

1.22 Safety and Health on Government Installations: While performing work under this contract the Contractor shall comply with all applicable federal, state, and local and the specific Air Force regulations (as applicable) regarding occupational safety and health addressed in the PWS. During the execution of the contract the Contractor shall notify the CO, GPOC, and Government Contract Administrator (CA) within one (1) business day of any damage to Government property where the dollar value exceeds $500,000.00 and within two (2) work days, for any damage to Government property less than $500,000.00. The Contractor shall notify the (CO) within one (1) business day of any injury to contract personnel which occurs while on a Government installation.

Mishap notifications shall contain, as a minimum, the following information:

• Contract, Contract Number, Name and Title of Person(s) Reporting

• Date, Time and exact location of accident/incident

• Brief Narrative of accident/incident (Events leading to accident/incident)

• Cause of accident/incident, if known

• Estimated cost of accident/incident (material and labor to repair/replace)

• Nomenclature of equipment and personnel involved in accident/incident

• Corrective actions (taken or proposed)

• Other pertinent information

1.22.1 If requested by the designated CO, the Contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the Procuring Safety Office. Contractors will not dispose of contract data related to a mishap until notified to do so by the CO.

Applicable Regulations and Air Force Instructions:

29 CFR 1910 OSHA Standards for General Industry AFI 91-203 Air Force Consolidated Occupational Safety Instruction AFI 91-207 THE US AIR FORCE TRAFFIC SAFETY PROGRAM 12 Sep 2013

AFI 31-218 AIR FORCE MOTOR VEHICLE TRAFFIC SUPERVISION

1.22.2 While on a government installation the Contractor shall be required to follow applicable installation traffic safety regulations and any applicable safety requirements required by the work center supervisor as it pertains to execution of the contract while in the work center; these may include but are not limited to general personal protective equipment such as safety glasses, hearing protection, and hard hats. The Contractor shall comply with base/shop emergency procedures for fire, tornado etc.

1.23 Emergency Procedures: The Contractor personnel shall follow the direction of the Government personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or other emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation. The Contractor personnel shall participate with the Government personnel in all fire and tornado drills at no additional cost to the Government.

1.24 Training – General: The GPOC will provide training via slides, video, or classroom prior to the Contractor performing work at the OC-ALC. The Government will be responsible for all approved costs associated with the training identified below. The GPOC will document training on and maintain copies of the completed AF IMT 1151, Training Attendance and Rating, as part of the contract surveillance file. For purposes of identification and compliance with Personally Identifiable Information (PII) requirements, only the last four (4) of the contractor employee’s Social Security Number (SSN) will be input on the form.

1.24.1 The Contractor shall contact the GPOC prior to work being performed in order to accomplish the required training or to verify the required training as listed below has been completed:

Contractor Required Courses Course Number FOD and DOP Awareness Training Course Initial CHPMAS0000400SU AFMC FOD and DOP Awareness Training Refresher CHPMAS0001301CB Initial Fire Safety and Prevention Training CTESAF0000100SU Refresher Fire Safety and Prevention Training, Computer Based Training (CBT)

CTEMAS0002900CB

OC-ALC Human Factors Training, CBT MTEPDV9775100BR

Section Two

RESERVED

Section Three

Government Furnished Property (GFP) And Services

3.1. Government Furnished Property.

3.1.1. Government Property Repair/Maintenance On-Base. Government Property Repair/Maintenance On-Base is not considered Government Furnished Property (GFP). FAR Parts 45 and 52.245 plus supplements are not applicable to Government Property Repair/Maintenance On-Base. The responsible Government Organizations (76 MXSG) for Government Property Repair/Maintenance On-Base will be responsible for the Government Property inventory, record keeping, reporting requirements (including Report of Survey), and disposal of all Government Property requiring repair/maintenance on-base during the performance of this contract.

3.1.2. GFP - Repair/Maintenance Off-Base.

-Not Applicable

3.2. Shared Property of the Government. In accordance with (IAW) Government procedures, the Contractor is authorized to share Property of the Government, without cost, with Government personnel at Tinker AFB, OK, for the duration of this contract and only as needed for performance of this contract. The Government retains title to all Shared Property of the Government, until the Government properly disposes of this property as authorized by law and regulation. The Government will maintain accountability (property records) for Government reporting requirements. The Contractor shall ensure this property is secured at the close of each workday.

This Shared Property of the Government is not considered Government Furnished Property (GFP) requiring property administration IAW FAR Parts 45 and 52.245 plus supplements.

However, this Shared Property of the Government will be administered IAW the provisions of 3 this PWS and FAR 52.237-2, Protection of Government Buildings, Equipment, And Vegetation. The Contractor shall comply with the contract terms and conditions and this PWS.

3.3. Government Furnished Services (GFS) are applicable during the performance of this contract. The Government will furnish the following services at Tinker AFB (TAFB), OK:

3.3.1. Security Forces. The Government will provide general on-base security forces’ service.

The security forces’ telephone numbers are 911 for emergencies, 405-734-2000 for crimes in progress and 405-734-3737 for non-emergency calls. The off-base 911 center receives 911 cell phone calls. Cell phone callers need to advise the 911 off-base center they are on TAFB in order to be connected with the on-base 911 center.

3.3.2. Fire Emergency and Routine Services. The Government will provide general on-base fire protection services. The Contractor shall comply with fire prevention rules and regulations enforced by the TAFB Fire Prevention Branch. Call 911 for emergencies. For routine fire prevention matters call 405-734-3981 or 405-734-3982 and 405-734-7964 for after hours and weekends. For routine calls to dispatch call 405-734-7964.

3.3.3. Workspace. The Government will provide access to the equipment and adequate workspace around the equipment.

3.4. Intangible Government Property.

-Not Applicable

3.5. Contractor Acquired Property (CAP), Time & Material (T&M) or Fabrication.

-Not Applicable