Draft_Performance_Work_Statement.doc

PERFORMANCE WORK STATEMENT

FOR

REMEDIAL MAINTENANCE

FOR

MOBILE AUTOMATED SCANNER SYSTEM

AFMC OC-ALC/OBCA

5 Oct 2017

1. DESCRIPTION OF SERVICES

1.1 Scope: The Contractor shall provide all labor, tools, equipment, test equipment, material, parts, quality control, transportation, inspection manuals necessary to perform Remedial Maintenance (RM) and Calibration on Sixty-Two (62) pieces of Mobile Automated Scanner Systems (MAUS) for the Oklahoma City-Air Logistic Complex (OC-ALC) at the Contractor’s site. The equipment is listed in Appendix B (off-base).

1.1.1 The Contractor shall be responsible for insuring all services, parts and Original Equipment Manufacturer (OEM) components provided under this contract are in accordance with (IAW) the terms and conditions outlined herein and by conforming to the manufacturer’s equipment specification and this Performance Work Statement (PWS).

1.2 Remedial Maintenance (RM). RM is defined as unscheduled work requirements which are not otherwise defined in this PWS. RM includes the evaluation, troubleshooting and diagnosis of equipment to isolate the source of a malfunction.

1.2.1 Equipment Evaluations. Contractor shall prepare and provide a written Estimate Repair Report to the Contracting Officer Representative (COR) by fax or email no later than (NLT) one (1) business day after completion of inspection at Contractor’s site. As a minimum, the information cited on the Estimate Repair Report shall include:

· the equipment ID #

· date of evaluation

· description of findings and recommendations

· required part(s) and part number(s)

· cost of part(s)

· number of part(s) needed

· estimated labor hours required to complete the repair Any recommendations cited shall consider:

· the priority of the requested service

· available source for obtaining new part(s)

· availability of the new part(s)

· shipping and delivery schedules of part(s)

· other factors which may be peculiar to the specific repair requirement

1.3 Authorizations for Repair Actions. Only the Contracting Officer (CO) can authorize repair actions. The COR will coordinate any repair actions with the Subject Matter Expert (SME) and the CO to obtain approval to proceed. The Contractor shall ensure all repair actions have documented CO approval before initiating any repair or ordering parts.

1.3.1 Once the authorization for repair action has been received from the CO, the Contractor shall order any required part(s) within two (2) business days and notify the COR, in writing, of the estimated arrival date of the part(s).

The Contractor shall perform the repair within five (5) business days upon receipt of the parts. The COR will verify the receipt of the parts with the Contractor to ensure the repair is performed timely.

1.4 Parts and Materials: The Contractor shall provide and use only new parts and material in performance of this PWS unless otherwise authorized by the CO.

1.5 Service Report. Immediately upon completion of the maintenance support services and before leaving the OC-ALC, the Contractor shall provide a written Service Report to the SME. When necessary the SME will forward the service report to the COR within two (2) business days of receipt. The Contractor shall provide, by fax or email, the final service report within five (5) business days to the COR. As a minimum, the final service report shall contain the following information:

· name of the company

· requested service date

· contract number

· equipment ID#

· description of services provided

· additional services recommended (if any)

· printed name and signature of technician who performed the services

· printed name and signature of on-site Government SME or COR

· start and completion dates

· complete breakdown of the labor cost (hours and rate)

· materials and parts used

· details of any other charges

· printed name and signature stating only new parts and materials were used written verification statement that a performance check to verify operational condition was performed and that the equipment is in working order.

1.6 Calibration: The Contractor shall provide commercial calibration and certification on on Sixty-Two (62) pieces of Mobile Automated Scanner Systems.

1.6.1 The calibration of the equipment and the associated calibration certificate must meet International Organization for Standardization (ISO) 17025 requirements. The Contractor shall place a calibration stickers on on Sixty-Two (62) pieces of Mobile Automated Scanner Systems after the calibration is completed.

1.6.2 Certificate of Traceability: The Contractor shall provide to the COR, a Calibration Certificate of Traceability for on Sixty-Two (62) pieces of Mobile Automated Scanner Systems. The Calibration Certificate shall meet ISO 17025. The certificate shall include the following information as a minimum:

a. The title, e.g. “Calibration Report” or “Calibration Certificate”.

b. The name and address of the laboratory and the location of where the calibration was completed if it is different from the equipment location of Bldg. 3001, Post

W43, OC-ALC, Tinker Air Force Base (AFB), Oklahoma (OK).

c. Unique identification of the calibration report or certificate (e.g., the serial number) on each page as an identifier to ensure the page is recognized as a part of the calibration report or certificate. Each page of the calibration report or certificate shall also be numbered, if applicable, as page one (1) of XX pages. The end of the report or certificate shall be annotated clearly on the last page “End of theCalibration Report/Certificate”.

d. The name and address of the customer. Note: A requirement for the name and address may be waived with customer coordination/concurrence.

e. Identification of the method used to perform the calibration of the equipment. Note:

The calibration report or certificate shall identify the method used in a manner similar to the following examples: A calibration procedure number; an American Society for Testing and Materials (ASTM), International Electro-technical Commission (I EC) or other standard specification, or a narrative description of the method used (i.e. compared with laboratory standard X at 10 points (between 10% and 100% of full scale).

f. A description of the condition of the equipment and an unambiguous identification of items calibrated.

g. The date of the receipt of calibration items where this is critical to the validity and application of the results and the dates the calibration was performed.

h. Reference to the sampling plan and procedures used by the laboratory or other bodies where these are relevant to the validity or application of the results. Note:

The calibration report of certificate might not reference a sampling plan as sampling plans rarely apply to calibration; sampling plans normally are used in testing laboratories.

i. The calibration results with, where appropriate, the units of measurement. Note:

Units of measurement would be appropriate if needed by the User (calibration factors, correction factors, etc.) to operate the Test, Measurement and Diagnostic Equipment (TMDE).

j. The printed names and functions as well as the legible signatures or equivalent identification of the persons authorizing the calibration report or certificate.

k. Where relevant, a statement to the effect that the results relate only to the items calibrated.

l. The conditions (e.g., environmental) under which the calibrations were completed which may have an influence on the measurement results.

m. The uncertainty of measurement or a statement of compliance with an identified metrological specification or clauses thereof. Note: A calibration report or certificate which contains a statement of compliance to the original manufactuer’s specifications (with any exceptions or limitations noted) may satify this requirement.

n. Evidence that the measurements are traceable to the National Institute of

Standards Technology (NIST). This evidence shall be so stated on the calibration report or certificate.

1.6.3 Completion of Calibration Services: The Contractor, upon completion of the calibration services, shall demonstrate to the COR and Government Subject Matter Expert (SME) that all aspects of the system are calibrated and are properly functioning IAW the manufacturer’s specifications, industry standards and this PWS.

1.7 Special Qualifications: The Contractor shall provide personnel with the following special qualifications:

· Technician shall be Boeing trained and certified.

1.8 Increase or Decrease of Equipment. The Government reserves the right to increase the number of the Mobile Automated Scanner Systems (MAUS) to be serviced by one (1) system, through means of a modification based on the Government need during the life of the contract. The Contractor shall provide the agreed upon MAUS RM services IAW the unit prices, terms and conditions agreed upon in the Basic and Option years of the contract.

1.9 Return of Equipment. Upon completion of the approved repair, the Contractor shall conduct a performance check on the repaired equipment to verify it is restored to operational condition. The Contractor shall provide documentation that the performance check has been completed and the equipment is in working order IAW paragraph 1.5, Service Report, of this PWS.

The Contractor shall return the repaired equipment to the Government within the timeframe identified on the Estimate Repair Report.

1.10 Delivery. The Contractor shall ship all repaired and non-repairable equipment by the fastest and most traceable method in order to arrive within five (5) business days after the repair completion date.

1.11 Shipping. The Contractor shall provide to the COR, the date equipment was shipped out, shipment identification information and include contract number on the shipping paper work with a Freight-on-Board (FOB) Destination. The ship to address is listed below.

ATTN: SURVEILLANCE COR #/Contract No: _____________

OC-ALC/OBC

Bldg. 3001 Staff Dr. Door G70 Post N68

Tinker AFB, OK 73145-3052

1.12 Off-Site Repair. RM of the equipment shall be completed at the location of the equipment. The Contractor shall not remove from the premises any system, subsystem or peripheral at any time in order to affect repair without the written consent of the Government.

1.12.1 The Contractor shall provide written documentation via email supporting a request to remove from the premises any system, subsystem or peripheral. Said written documentation and request shall include, as a minimum, the information listed below.

· contract number

· the P/N, OC #, S/N, as applicable

· description of the part, OC #, S/N, as applicable

· corresponding estimated repair report number

1.12.2 When determined necessary by the COR to ship items to Contractor’s off-site facility for repair, the Contractor shall arrange for the scheduling, repair of the failed item and provide the appropriate shipping data to the COR. The COR will process the required shipping documents and arrange for transportation of the item to the appropriate shipping bay for packaging, shipment and transporting to the designated off-site facilities, Freight-on-Board (FOB) Destination. See Appendix B (Off-Base).

1.13 Quality Assurance. According to the contract’s inspection clause, the Government will evaluate the Contractor’s performance under this contract. The COR will participate in the administration of this contract. Any matter concerning a change to scope, prices terms or conditions of this contract shall be referred to the CO. All services that has been performed by the Contractor during the period of this contract will be subject to review by the CO or COR.

1.14 Corrective Action Report (CAR)/Complaint Contractor Response Time. The Contractor shall provide a written response within two (2) business days which addresses the root cause, corrective action and preventive action(s) in relation to the submitted CAR or Customer Complaint.

1.14 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis. This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.15 Environmental Certification. The Government will ensure the part or equipment is clean, drained and purged before it is transferred to the Contractor for repair. The Government will provide written certification of such to the Contractor prior to shipment or pick up of the part or equipment. Certification will be on letterhead with a statement which specifies the part or equipment is certified to be clean, drained and purged. In addition, as a minimum, said letter will contain description of the part or equipment, make, model, serial number, and OC number (if applicable). This certification will be provided to the COR three (3) business days prior to the pick-up or shipment of the part or equipment. The COR will, in turn, provide it to the Contractor within two (2) business days prior to the pick-up or shipment of the part or equipment.

1.15.1 The Contractor shall ensure and provide written certification that the repaired MAUS is cleaned to remove all hazardous contaminants, dirt, shavings, oil, or grease, and drained and purged to remove all fluids, oils and liquids before returning to Tinker AFB. Certification shall be on company letterhead with a statement which specifies the part or equipment is certified to be clean, drained and purged. In addition, as a minimum, said letter shall contain description of part or equipment, make, model, serial number, and OC number (if applicable). This certification shall be provided to the COR two (2) business days prior to the return of the part or equipment.

1.16 Environmental Protection & Safety. The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The Contractor shall comply with any laws, instructions or regulation changes during the term of this contract.

1.17 Contractor Personnel: The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. They shall be designated to the CO and COR, in writing, within five (5) business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time. The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the OC-ALC on Tinker Air Force Base (AFB). The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

1.18 Safety and Health off Government Installations: While performing work under this contract the Contractor shall comply with all applicable federal, state and local regulations regarding occupational safety and health. During the execution of the contract, the Contractor shall notify the CO, COR, and Government Contract Administrator (CA) within one (1) business day of any damage to Government property in which the dollar value exceeds $500,000.00 and within two (2) work days, for any damage to Government property less than $500,000.00.

1.18.1 Mishap notifications shall contain, as a minimum, the following information:

· Contract, Contract Number, Name and Title of Person(s) Reporting

· Date, Time and exact location of accident/incident

· Brief Narrative of accident/incident (Events leading to accident/incident)

· Cause of accident/incident, if known

· Estimated cost of accident/incident (material and labor to repair/replace)

· Nomenclature of equipment and personnel involved in accident/incident

· Corrective actions (taken or proposed)

· Other pertinent information 1.18.2 If requested by the designated CO, the Contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records, until released by the Procuring Safety Office. Contractors will not dispose of contract data related to a mishap until notified to do so by the CO.

1.19 Foreign National(s). The Contractor shall notify the COR before sending a Foreign National representative to perform services. Special rules apply for foreign national(s) visiting a US Government facility.

1.20 Forms, Technical Orders (T.O.), AFI, AFMCI and Publications. The Contractor shall obtain the forms and publications expressly required to perform the work in this contract via internet at www.e-publishing.af.mil. In the event a form or publication is not available online, the COR will provide the form, instruction or publication to the Contractor upon written request (e-mail is acceptable) by the Contractor. In the event, laws, regulations, TO’s, AFI’s or Air Force Material Command Instructions (AFMCI’s) change during the term of this contract, the Contractor is required to comply as such changes come into effect. Contractors delivering or handling official USAF records shall comply with the applicable records management regulations, AFI 33-322, Chapter 3 in its entirety.

SECTION 2

Performance Assessment

The Contractor shall be aware that in the absence of any contract requirement from the Service Summary (SS) does not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Contractor shall ensure the following service summary requirements are accomplished:

2.1. SERVICE SUMMARY

OBJECTIVE

PWS

PARAGRAPH

PERFORMANCE

THRESHOLD

3. GOVERNMENT FURNISHED PROPERTY (GFP) AND SERVICES

3.1.

Government Furnished Property.

3.1.1.

Government Property Repair/Maintenance On-Base Not Applicable 3.1.2.

GFP Exceeds $150,000 - Repair/Maintenance Off-Base. The Government Property contract clauses are applicable when the GFP requires repair/ maintenance off-base and the cumulative acquisition cost of all the GFP going off-base exceeds the Simplified Acquisition Threshold (SAT) $150,000 in accordance with FAR 45.107(d). The Contractor shall ensure all GFP is secured at the close of each workday. The Government retains title to all GFP, until the Government properly disposes of the GFP as authorized by law or regulation. This GFP shall not be used for the performance of any other contract. The applicable Government Property contract clauses will be cited in the solicitation/contract. The GFP is identified in Attachment #_ Appendix B.

3.1.2.1. Shipment to Contractor or Pick up by Contractor. IAW PWS Section 1.

3.1.2.2. Return Shipment to Government or Delivery to Government IAW PWS Section 1.

3.1.2.3.

Loss of Government Property. In accordance with the Government Property contract clauses.

3.1.2.4.

GFP Identification Labels. When applicable, the Contractor shall clearly label (without damaging) GFP to distinguish it from Contractor Furnished Property IAW with the contract terms and conditions and this PWS.

3.2.

Shared Property of the Government is not applicable to the performance of this contract.

3.3. Government Furnished Services (GFS) are not applicable during the performance of this contract.

3.4.

Intangible Government Property is not applicable to the performance of this contract.

3.5. Contractor Acquired Property (CAP) or Fabrication is not applicable to the performance of this contract.

PWS-MAUS-5 October 2017