QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Preventive and Remedial Maintenance of

Computer Numerically Controlled & Electrical Discharge Machines

(CNC & EDM)

11 Dec 2014

OC-ALC/OBWK

Tinker Air Force Base, OK

QUALITY ASSURANCE SURVEILLANCE PLAN

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate Contractor actions while implementing the PWS. It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Service Summary (SS).

The QASP provides a systematic method to evaluate the services the Contractor is required to furnish and not the details of how the Contractor accomplishes the work.

This QASP is based on the premise the Government desires to maintain a quality standard in accomplishing CNC & EDM and that a service contract to provide the service is the best means of achieving that objective.

The Government retains the right to inspect any item included in the contract, including tasks not shown on the SS. These services should be inspected in the same general manner as periodic surveillance items. The results of these inspections are documented and, if necessary, provided to the CO for action. Should a discrepancy be observed, the CO will handle each documented discrepancy on a case-by-case basis.

The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

QASP – CNC & EDM

SERVICE SUMMARY (SS) PERFORMANCE REQUIREMENTS

The following Service Summary Guides reflect the performance evaluation required by the Performance Work Statement.

Service Summary (SS) Table

SS Performance Objective PWS Para.

Performance Threshold

Method of Surveillance

1 The Contractor shall perform two (2) PM’s each and RM on the CNC & EDM. The Contractor shall clean/inspect ways, scales, wire guides, re-thread module, drive pulleys, bellows, seals, power supply settings, filters and technology parameters of the CNC & EDM to insure system integrity are maintained. The Contractor shall demonstrate to the contracting Officer Representative (COR) identified Government Technical Point of Contact, that the equipment is fully operational before leaving Tinker AFB.

1.1. 100% Compliance

100% Surveillance

2 Contractor shall prepare and provide a written Estimate Repair Report to the Contracting Officer Representative (COR) by fax or email no later than (NLT) one (1) business day after completion of the inspection.

1.3.2. 100% Compliance

100% Surveillance

3 The Contractor shall provide a written Service Report to the Government Technical POC or COR. The Contractor shall provide, by fax or email, the final service report within five (5) business days to the COR.

1.6. 100% Compliance

Periodic Inspection

4 The Contractor shall provide a written response within two (2) business days which addresses the root cause, corrective action and preventive action(s) in relation to the submitted CAR or Customer Complaint.

1.8. 100% Compliance

100% Surveillance

5 The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. They shall be designated to the CO and COR, in writing, within five (5) business days after the contract award date.

1.12. 100% Compliance

100% Surveillance

6 The Contractor shall provide an initial listing 1.13. 100% 100%

Performance Threshold

Method of Surveillance of Contractor employees’ names and position titles to the COR within five (5) business days after contract award date. Within five (5) business days, the Contractor shall also provide an updated listing of personnel to the COR when employees affecting the work of this contract change status or position.

Compliance Surveillance

7 The Contractor shall submit to the COR, ten

(10) calendar days after the contract award date, all MSDS or SDS and a completed OC- ALC Form 152, MSDS/SDS Information Sheet.

1.15.1. 100% Compliance

100% Surveillance

8 The Contractor shall provide certification, in writing and printed on company letterhead, which states “No HAZMAT will be brought on base” or “No HAZMAT Usage”. Said letter shall also contain the contract number for which the statement applies. This certification shall be provided to the COR within ten (10) business days after the contract award date.

1.16. 100% Compliance

100% Surveillance

9 The Contractor shall maintain a log of all HAZMAT that is used on base. This usage log shall be provided to the COR monthly, the last business day of each month, or when the required work is completed.

1.16.1. 100% Compliance

100% Surveillance

10 The Contractor shall provide written certification which states that there is “No Hazardous Waste Generation”. Said certification letter shall be printed on company letterhead and contain the applicable contract number. This certification shall be provided to the COR within ten (10) business days after award.

1.17 100% Compliance

100% Surveillance

11 The Contractor shall immediately report all environmental violations to the COR and UEC.

The Contractor shall provide five (5) copies of a typed or written report about the incident within four (4) clock hours as follows:

One (1) copy to CO, two (2) copies to the COR, one (1) copy for the UEC, and one (1) copy for the record. The format of the report

1.20. 100% Compliance

100% Surveillance

Performance Threshold

Method of Surveillance shall be left up to the Contractor; however, the report shall contain the following information.

• name and contact number of the person reporting the spill

• date and time of incident

• location and source of spill

• substance or pollutant spilled

• amount spilled and rate of discharge

• any damages or injuries involved

• extent of area impacted

• potential hazards

• actions taken

• organizations contacted

• remarks section - that addresses the cause of the spill (e.g. human error, equipment, etc.) and whether 911 was called and which agencies responded.

12 Contractor personnel performing duties in the service of this PWS shall have training that acquaints the person with the details of Resource Conservation Recovery Act (RCRA) regulations in 40 CFR 260 through 279;

applicable state laws and regulations; DoD, AF, and local requirements. This training can be obtained through creditable training institutions or companies. All training shall be approved by the 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). RCRA training is available at

1.21. 100% Compliance

100% Surveillance

Performance Threshold

Method of Surveillance http://www.natlenvtrainers.com/RCRA-hazardous-waste.htm;

http://www.skillsoft.com/catalog/detail.asl?Co urseCode=esh_sah_a34_sh_enus000000 and http://www.lion.com/Storing-Hazardous- Waste-for-LQGs. The training shall be at the Contractor’s expense. Prior to obtaining training and within ten (10) calendar days after the contract award date, the Contractor shall provide the name of the training institution or company and course description to the COR for approval.

13 The Contractor and Contractor personnel shall acknowledge the FOD/DOP training either by viewing the Digital Versatile Disc (DVD) provided by the COR or the You Tube site, http://www.youtube.com/watch?v=tYcbodjFP nM. The Contractor shall provide a Contractor devised certificate to the COR for each employee within five (5) business days after the contract award date.

1.24. 100% Compliance

100% Surveillance

14 The Contractor shall contact the COR seven

(7) business days before arriving on Tinker AFB in order to make arrangements for Visitors Passes. The COR will assign a sponsor for the Contractor from within the organization. The Contractor and the sponsor shall arrange to meet at Pass and Registration, Building 6611 at the Tinker Gate which is South of I-40 off of Air Depot. The Contractor shall provide two (2) forms of identification, one of which shall be a picture ID, to the 72 SFS. The 72 SFS will provide an AF Form 75, Visitors Pass, which will be valid for up to thirty (30) calendar days.

1.27. 100% Compliance

100% Surveillance

15 The Contractor shall notify the COR before sending a Foreign National representative to perform services. Special rules apply for foreign national(s) visiting a US Government facility.

1.28. 100% Compliance

Periodic Inspection http://www.natlenvtrainers.com/RCRA-hazardous-waste.htm http://www.natlenvtrainers.com/RCRA-hazardous-waste.htm http://www.skillsoft.com/catalog/detail.asl?CourseCode=esh_sah_a34_sh_enus000000 http://www.skillsoft.com/catalog/detail.asl?CourseCode=esh_sah_a34_sh_enus000000 http://www.lion.com/Storing-Hazardous-Waste-for-LQGs http://www.lion.com/Storing-Hazardous-Waste-for-LQGs http://www.youtube.com/watch?v=tYcbodjFPnM http://www.youtube.com/watch?v=tYcbodjFPnM

2.1. Definitions of Surveillance

2.1.1. SS-100% Surveillance. Means what the title implies—inspecting every requirement stated in the contract every time it occurs.

2.1.2. Non SS-Periodic Inspection. Surveillance that is based upon selecting samples for evaluation on other than 100% inspection is needed. Periodic Inspection for Non-Service Summary items is no less than semi-annually, but not to exceed four times a year.

2.1.3. SS & Non SS-Customer Complaint (CC). Any customer that observes unacceptable services, either incomplete or not performed, for any of the performance objectives may generate a Customer Complaint. The CC form is a means of the customer identifying service problems.

2.2. Surveillance Procedures

2.2.1. The government Contracting Officer Representative (COR) will perform inspections to ensure contractor compliance with the appropriate paragraphs of the PWS and will record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the COR will notify the contractor and the contracting officer of the deficiencies for correction. The Contractor shall be given a reasonable time after notification to correct the unacceptable performance if such correction is possible. The length of time allowed to correct the problem will depend upon the requirement and the deficiency, and the Contractor will be notified of the time allowed for correction when the deficiency is reported to the Contractor.

2.2.1.1. The COR will inspect and verify contractor services at the completion of each contract payment period. The COR will verify services actually received under this contract via a letter to the Contracting Officer (email is acceptable).

2.2.2. Customer Complaint (CC) Procedures. The COR will furnish written instructions to organization receiving the contractor’s service at the beginning of contract award. The COR will email or fax a copy of a completed and a blank Customer Complaint Record and instructions to the organization receiving the service, describing how to complete the customer complaint record. The instructions will include the name and phone number of the COR assigned to the contract. The record will be returned to the COR.

2.2.2.1. Customer Complaint (CC) Validation. Any customer that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the COR. A meeting with the Contractor will follow to address the complaints and review the proper procedures within the PWS. If a deficiency is observed, AF customer complaint records or a Customer Complaint Record, should be annotated and forwarded to the COR on the day of the infraction. If the deficiency requires immediate correction, a phone call may be necessary. When a complaint is received, the COR validates the complaint by checking the PWS. The COR must evaluate the complaints on a case-by-case basis.

If any Government action or lack of action caused unacceptable performance, the complaint is not valid. The COR will retain and file the complaint form. At the end of each month, the customer complaint records are forwarded to Contracting and all validated complaints are counted to determine if contractor’s performance is acceptable or unacceptable.