AV_VTC_PWS_Draft.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

AUDIO VISUAL (AV) and Video Teleconference (VTC) Operations SUPPORT

Twenty Fifth Air Force Headquarters (25 th AF)

20 July 2018 (DD)

TABLE OF CONTENTS

1 DESCRIPTION OF SERVICES

1.1 Introduction

1.2 Background ……

1.3 Scope ……

1.4 Period of Performance …………

2 SPECIFIC TASKS

2.1 Task 1 – Hardware Maintenance – Equipment Warranty Tracking ………………………

2.2 Task 2 - A/V and VTC Systems Repair/Fix/Action Support / System Engineer, Design and

Installation………………………………………………………………………

2.3 Task 3 - VTC Operations Support …

3 SERVICES SUMMARY (SS)

4 GOVERNMENT PROPERTY AND SERVICES

4.1 Facilities …

4.2 Utilities …

4.3 Equipment

5 GENERAL INFORMATION

5.1 Business Relations ………

5.2 Contract Administration

5.3 Contract Management

5.4 Contractor Identification in the Government Workplace

5.5 Industrial Security …………

5.6 Physical Security

5.6.1 Combinations or Codes …………………………………………………………………………… 10

5.6.1.1 Access Lock Combinations ………………………………………………………...……………. 11

5.6.1.2 Combinations ……………………………………………………………………………………. 11

5.7 Location(s) Of Work

5.8 Hours of Operation

5.8.1 Other Direct Cost (ODC)……………………………………………………………………………11

5.8.2 Overtime……………………………………………………………………………………………. 11

5.8.3 Recognized Holidays ……………………………………………..……………………………….. 11

5.9 Records

5.9.1 Records of Training ……………………………………..………………………………………… 12

5.10 Environmental Controls ……………

5.11 Kick off Meeting and Weekly Status Meetings …………………

5.12 Deliverables

5.13 Contractor Reporting

TABLE OF CONTENTS CONTINUED

6 APPENDICES

APPENDIX A - ACRONYMS AND ABBREVIATIONS LIST

APPENDIX B - ESTIMATED WORKLOAD DATA

APPENDIX C - APPLICABLE PUBLICATIONS & INSTRUCTIONS

APPENDIX D - EQUIPMENT LISTINGS

1. DESCRIPTION OF SERVICES:

1.1 Introduction:

This is a non-personal services contract. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. The contractor shall manage its employees and guard against any actions that may be in the nature of personal services or gives the perception of personal services. The contractor shall notify the

Contracting Officer (CO) immediately if they perceive that any action constitutes personal services. These services shall not be used to perform any Inherently Governmental Functions

(IGF).

1.2 Background:

Headquarters Twenty Fifth Air Force (25th AF): This contract shall provide the Headquarters (HQs) customers with Audio Visual (AV), Video Teleconference Maintenance and Operations support. This includes but is not limited to conference room support and a Public Address/Emergency Address Broadcast System (PA/EBS). Video Teleconference (VTC) design, install and maintenance support up to the Top Secret/Sensitive Compartmented Information (TS/SCI) classification is included as well. It supports a minimum of ten (10) dedicated VTC suites and one (1) large auditorium with audio and video capabilities and over seventy five (75) desktop VTC systems. Preventative maintenance (PM), warranty tracking, license renewing and inventory control are all key and critical to this service.

1.3 Scope:

The contractor shall provide all equipment, supplies, facilities, transportation, tools, materials, supervision and other items necessary to perform AV and VTC integration and implementation.

This service shall include support of these systems. The contractor shall provide AV and VTC system maintenance support, design and installation. This includes developing and providing technical solutions in accordance with FAR regulations which requires justification for Sole Source or Brand Name Material Parts, and detailed salient characteristics for Brand Name or

Equal Material Parts. The contractor shall provide Information Technology (IT) Operating System Support (OSS), System Design and Installations (SSDI) services.

1.4 Period of Performance (PoP):

The period of performance shall be one (1) base year (12 months) with three (3) option years (12 months each).

2. SPECIFIC TASKS:

The contactor shall provide an operations and maintenance strategy plan at the kick off meeting to maintain technological excellence while preserving mission-critical production services. The contractor shall ensure the highest quality of service and flexibility to the changing technical environment while adding value capability, ensuring project success with enhanced technical expertise. The contractor shall provide system integration services support with the expertise to maintain, design and construct state of the art conference rooms, public address systems, auditoriums and operation centers in addition to other AV and VTC requirements on systems up to the TS/SCI classification level. The contractor shall provide experienced VTC facilitators with experience on operating and scheduling equipment on, but not limited to, the Defense

Intelligence Agency (DIA) JWICS network and Defense Information Systems Agency (DISA) Global Video Services (GVS) network, in both Suite and desktop environments. The majority of all HQs systems are CISCO products.

2.1 Task 1 - Hardware Maintenance and Equipment Warranty Tracking:

The contractor shall provide support for hardware maintenance and equipment warranty tracking.

The contractor shall develop and maintain contact information for all vendors providing equipment for the purpose of warranty tracking. The contractor shall follow all Original

Equipment Manufacturers’ (OEM) Preventative Maintenance (PM) instructions. In the absence of OEM PM information, the contractor shall follow industry and manufacturer accepted standards for PM. (A001)

2.1.1 The contractor shall develop and provide a DRAFT PM Plan (PMP) for AV, VTC, Desktop

VTC (DVTC), PA/EBS systems and additional equipment on inventory no later than (NLT) 15 calendar days after contract award. The contractor shall develop and provide a FINAL PMP to include all recommended changes by the Contracting Officer’s Representative (COR) and shall be delivered NLT 20 calendar days after contract award. (A001)

2.1.2 The contractor shall perform PM every three (3) months on VTC suites and shall follow the developed PMP. In all cases the PM shall follow the most frequent schedule. The contractor shall annotate all activity on the system log located in each suite and identify all issues and concerns and verify warranty dates. The contractor shall place a copy of this log on the centralized share drive which shall be accessed only by the COR, the CO and the contractor.

This file shall house all PM activity.

2.1.3 The contractor shall perform PM every three (3) months on DVTC and PA/EBS systems and follow the developed PMP. In all cases the PM shall follow the most frequent schedule.

The contractor shall annotate all activity on a central information file on the share drive which can be accessed only by the COR, the CO and the contractor. This file shall house all PM activity and documentation identifying all issues and concerns and verify warranty dates.

2.1.4 The contractor shall provide to the COR (via email) the list of scheduled PM’s accomplished. The contractor shall provide an up-to-date PMP when changes have been made to the original. The contractor shall perform an annual inventory report NLT 30 working days prior to end of each contract period. The contractor shall provide an inventory report and shall identify all equipment, verify warranty, and service level dates. The contractor shall file the inventory report on the central share drive. (A001, A002)

2.1.5 The contractor shall perform a weekly equipment and system check for the Bernard A.

Larger Auditorium (BALA) and the Commanders Conference Room (CCR). The contractor shall annotate all pertinent information in the PM activity file, to include, identifying all issues, concerns and verifying warranty dates. During this weekly check the contractor shall conduct equipment and system functionality testing to ensure all BALA and CCR AV/VTC equipment is calibrated to meet or exceed the audio and visual industry standards for maximum efficiency.

2.1.6 The contractor shall coordinate with equipment vendors and develop a life cycle replacement plan to identify equipment refresh replace dates. This life cycle replacement plan shall be accomplished within the first 30 working days of the contract award and shall be provided to the COR in writing via email with a copy of the same placed in the share folder.

This life cycle replacement plan shall include warranty holders, trouble shooting, replace options, equipment repairs and warranty coverage to include End of Life (EOL) and End of

System (EOS) dates. This document is a living document and shall be updated every three (3) months and be provided to the COR. (A003)

2.1.6.1 The contractor shall certify they are a CISCO registered partner as of the date of the submission of their offer and shall have the certification and specialization level required to support both the product sale and pricing. The contractor shall procure Cisco products directly from Cisco or through the US authorized distribution channels only. Products obtained outside these channels may require additional Warranty/Service for the product in question. The 25th AF shall be the original licensee of all Cisco Software.

2.1.7 The contractor shall perform warranty tracking in conjunction with the Information Technology Assets Management System (ITAMS) maintained by appointed equipment custodians. The contractor shall produce a warranty report NLT 30 working days after contract award and every six (6) months for all VTC suites, DVTC and AV, PA/EBS equipment to include EOL and EOS information. All data from the warranty reports shall be included in the

PMP. The contractor shall place a copy of this report in the centralized share drive which shall be accessed only by the COR, the CO and the contractor. This file shall house all PM and documentation activity. (A004)

2.1.8 Minimum required skills and qualifications for maintenance support shall include:

TS/SCI clearance with current SSBI/PR

AV certification in CTS-D (Certified Technology Specialist-Design) and CTS-I (Certified Technology Specialist-Installation)

Video Wall maintenance and installation expertise

Industry technical certification attained through the International Organization of

Standardization Institute (ISO) in network infrastructure and network installation and troubleshooting procedures with expertise in digital electronics and computer maintenance.

Trained and knowledgeable with minimum of three (3) year experience on ASCENT & NETLINK controller equipment

Cisco Telepresence Support and Operations Training ILT (TSOT)

AMX ACE Certified Programmer o ACE Control System Expert o Control System Design Certified o Control System Installation Certified o Control System Programming Certified

Three (3) year experience on Planar and Jupiter Operating systems

Obtain and maintain appropriate certifications commensurate with associated programs and systems i.e. CISCO, Polycom and other Video Tele-Conference codec’s

Minimum three (3) years expertise with capability to operate in a help desk environment

Current with A+ certification and 8570 compliancy, Network+, Security+

Audio Engineering skills. The contractor shall have completed formal training and possess a minimum of five (5) years experience in sound engineering and troubleshooting procedures to include the following skills:

o Analog and digital audio o Microphones and Microphone preamplifiers o Equalization o Compression o Reverb and Effects o Delay and echo o Natural echo chamber o Artificial reverberation o Using EQ with reverb o Gated reverb o Phasing, flanging and chorusing o Pan effects o Pitch changing o Pitch correction o Acoustic phasing o Double tracking

2.1.9 Requirements Process:

2.1.9.1 The contractor shall support AV/VTC/DVTC and PA/EBS requests and shall provide site surveys and technical solutions (TS) with the Air Forces Cyberspace Infrastructure Planning System (CIPS) and Work Order Management System (WOMS) requirement processes.

2.1.9.2 The contractor shall acknowledge receipt of tasking within 24 hours via CIPs/WOMs, Help Desk system or email. The contractor shall complete assigned actions and document completion of work via CIPS/WOMs or email.

2.1.9.3 The contractor shall attend a site survey, arranged by the COR, to discuss with the customer the requirement for support. The site survey shall occur within three (3) working days from assignment to the contractor. The contractor shall be present to gather information for the

TS. Once the draft TS is received, the COR will arrange a meeting within three (3) working days with the customer and the contractor to review the draft TS. If the COR provides any changes or disagrees with the proposed PoP, the COR and the contractor shall negotiate a revised PoP and the requested changes into a final TS. Work shall not start until the final technical solution has been coordinated and signed by the customer and COR. (A005)

2.2 Task 2 - System Engineer, Design and Installation and A/V VTC Systems

Repair/Fix/Action Support:

2.2.1 The contractor shall design, engineer and install AV, PA/EBS and VTC Systems.

2.2.2 The contractor shall conduct testing according to the functionality Test and Acceptance checklist to validate the success of all installations the contractor maintains and installs. The contractor shall provide hands on training to the COR and the customer(s) on the step by step procedures to use the installed system. This training shall include written materials listed in the

Site Survey for the step-by-step procedures. (A005)

2.2.3 The contractor shall provide User Training Manual(s), Installation Control Drawings and

System Layout Drawings to include all Source Code developed for the completion of all tasks.

(A005, A006)

2.2.4 The contractor shall utilize networks including, but not limited to; NIPRNet, SIPRNet, JWICs, NSANet, to design and Engineer AV, PA/EBS and VTC operations.

2.2.5 The contractor shall perform system integrations with dissimilar technologies into a single cohesive platform, engineering and implementing new technology with legacy systems that currently may be sustained.

2.2.6 The contractor shall ensure all delivered systems and installations meet contract and customer requirements. The design process shall utilize information contained in the projects

Site Survey Report, contract’s PWS and the contractor shall provide a complete turn-key solution (TS). The contractor shall survey, engineer, and provide a TS in accordance with (IAW) AFI 31- 601, 33-200 and AFMAN 33-145. (A003, A005, A006)

The contractor shall comply with the following set priority level of trouble tickets:

2.2.7 Priority trouble tickets for AV, PA/EBS and VTC rooms, DVTC offices and the BALA.

The contractor shall acknowledge receipt (via telephone) within three (3) minutes and dispatch a technician who shall arrive on scene within (15) minutes to the trouble ticket area. The contractor shall acknowledge receipt of tasking to the COR within 24 hours of the first onsite response (via CIPS/WOMs, email, or telephone). For notification guidance reference paragraph 2.2.9.

2.2.8 Routine trouble tickets for AV, PA/EBS and VTC rooms, DVTC offices and the BALA.

The contractor shall acknowledge receipt (via telephone) within three (3) minutes and dispatch a technician who shall arrive on scene within two (2) hours to the trouble ticket area. The contractor shall acknowledge receipt of tasking to the COR within 24 hours of the first onsite response (via CIPS/WOMs, email, or telephone). For notification guidance reference paragraph

2.2.9.

2.2.9 Notification process. The contractor shall possess pagers for immediate contact and response actions for customer trouble tickets. During all AV, PA/EBS and VTC rooms, DVTC offices and BALA system outage, the contractor shall provide a repair and fix action plan. This plan shall include corrective actions taken and the duration of the resolution action. The contractor shall provide this plan to the COR within 24 hrs. of the first onsite response via email or automated trouble ticket system. The customer will update the trouble ticket in the system and the COR will concur or non-concur with the corrective action plan. Tickets shall not be closed in the automated trouble ticket system until the COR has verified the issue has been resolved and support was satisfactory.

2.3 Task 3 – VTC Operations Support:

The contractor shall provide on-site personnel to set-up, configure, test, maintain, monitor, and troubleshoot video teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, and other presentation equipment during live conferencing.

2.3.1 The contractor shall provide VTC set up room support for priority 1 customers and special events in a timely manner. They shall open and set up room 30 minutes prior to any General

Officer (GO) VTC.

2.3.2 The contractor shall provide VTC room set up support for all other customers and special events in a timely manner as schedule by the central scheduling database.

2.3.3 The contractor shall keep all network account accesses current with the ability to support customers in any of the HQ’s facilities on any of the HQ’s IT equipment and networks.

2.3.4 The contractor shall perform HOSTED VTC duties to include AV comm checks with all distant ends and confirm status of attendee’s prior to GO sitting down.

2.3.4.1 The contractor shall perform VTC duties to include making sure the VTC network connection is active at set up time with all participants and work with service providers such as DIA and DISA in a timely manner if no connection is made.

2.3.5 The contractor shall provide a weekly activity report of all VTC conferences scheduled and facilitated the week prior to report.

3. SERVICES SUMMARY:

3.1 The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary (SS) provides information on contract requirements, the expected level of contractor performance to be successful. These thresholds are critical to mission success. Procedures as set forth in the Inspection clause in the contract will be used to remedy all deficiencies. The Government retains the right to inspect any item in the contract.

Performance Objective PWS Ref Performance Threshold

SS # 1.

The contractor shall comply with all

PM services to include, functionality testing and warranty verifications IAW the PMP.

2.1.1, 2.1.2, 2.1.4, 2.1.7 The contractor shall miss no more than 1% of total inventory on PMP per reporting period, and no one (1) piece of the inventory shall be missed in any back to back reporting periods.

SS # 2.

The contractor shall respond to trouble tickets within the required time frames

2.7, 2.8, 2.9

The contractor shall have zero (0) late responses for priority trouble tickets. Shall have no more than

2% late responses for routine trouble tickets. Repair/Fix/Action equipment shall not fail for the same reasons in any back to back reporting periods.

SS # 3.

The contractor shall develop and provide a complete Technical

Solution (TS) for required task by the agreed upon period of performance (PoP)

2.2.1,2.2.2, 2.2.4, 2.3.2, 2.3.3 The contractor shall have zero (0) incorrect TS for system design and installation or repair/fix action solutions due to contractor error.

Shall have no more than 1% TS rewrite and missed PoP due to contractor error for AV and VTC systems repair/fix action.

SS #4

The contractor shall perform weekly equipment and system checks for the BALA auditorium and

Commanders Conference room to maintain current capabilities.

2.1.5 The contractor shall have no more

than 1% invalid system testing and documentation failures during contract period of performance.

SS # 5.

The contractor shall provide testing and validation for each required task

2.1.1, 2.1.2, 2.2.2. The contractor shall have zero (0) system vulnerability or outage incidents due to contractor error.

Shall have no more than one (1) invalid system testing failure in any back to back reporting periods.

SS # 6.

The contractor shall track expiration date of warranties, licenses and maintenance agreements.

Coordinate supported groups to identify, track and provide life cycle management plan to the COR

2.1 Task 1 - Hardware

Maintenance and Equipment

Warranty Tracking

The contractor shall input warranties, licensing and maintenance agreements in database NLT30 working days after contract award. Failure to meet this threshold is unacceptable. The contractor shall have zero (0) required licenses expirers during the year due to contactor error.

Notification of expiration is shall be provided within 90 work days of expiration date.

4. GOVERNMENT PROPERTY AND SERVICE:

4.1 Facilities: The Government will provide or make available to the contractor all equipment required to perform the tasks in the PWS. These will include office space, phones, desks, personal computers, software and video teleconferencing hardware and software.

4.2 Utilities: The Government will provide access to all required utilities. The Contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities.

4.3 Equipment:

4.3.1 The Government will provide or make available to the contractor all equipment required to perform the tasks in the PWS. These will include office automation systems to include access to NIPRNet, SIPRNet and JWICs desktop computers, unclassified telephone, access to printers for required classifications levels, routine administrative supplies and adequate desk space within workspaces.

4.3.2 The contractor whose work duties require Top Secret/Sensitive Compartmented Information (TS/SCI) access will be provided with a TS/SCI computer with connectivity to the

Sensitive Compartmented Information (SCI) LAN located inside the SCI Facility (SCIF), and use of software loaded on the SCI LAN.

4.3.3 Secure Telephone Equipment (STE) will be made available if required to perform duties in the performance of this contract.

5. GENERAL INFORMATION:

5.1 Business Relations: The contractor shall integrate and coordinate all activity needed to execute the requirement: the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, timely identification of issues, effective and responsive management of subcontractors, customer satisfaction, and professional and ethical behavior of contractor personnel.

5.2 Contract Administration: The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. Duties include, but are not limited to:

responding to Government requests for contractual actions in a timely fashion; having a single point of contact between the Government and contractor personnel assigned; and assigning work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

5.3 Contract Management: The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management and control of the resources assigned to the requirement. The contractor shall maintain continuity between the support operations at the Government facilities and the contractor’s corporate offices.

5.4 Contractor Identification in the Government Workplace: When conversing with Government personnel during business meetings, over the telephone or via electronic mail, the contractor shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. The contractor shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation.

5.5 Industrial Security: DD Form 254, Department of Defense Security Classification Specification. At all times the contractor shall comply with overarching security requirements and contractor access to classified information as specified in the DD Form 254, attached to the contract.

5.6 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, the contractor shall secure the government facilities, property, and materials.

5.6.1 Combinations or Codes: The contractor shall establish and implement methods of ensuring all combinations or codes are not revealed to unauthorized persons. The contractor shall ensure lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

5.6.1.1 The contractor shall protect access lock combinations from unauthorized personnel.

These are considered “FOR OFFICIAL USE ONLY”.

5.6.1.2 Combinations to security containers, secure rooms, or vaults are classified information and shall be properly safeguarded. Only contractor employees, who have the proper security clearance and need-to-know will be given combinations to security containers, secure rooms, or vaults.

5.7 Location(s) of Work: The work to be performed under this contract shall be performed at HQ 25th AF and supporting units. The contractor shall agree to travel to other locations for performance within a twenty five (25) mile radius of Lackland AFB.

5.8 Hours of Operation: Core Hours of Operation. The contractor shall conform to customer agency operating hours. Normal hours of work shall be designated as core hours by the Government between the hours of 6:00 a.m. to 6:00 p.m. (0600-1800). Hours of work shall be

40 hours per week. The contractor shall respond to emergencies and recalls. The contractor shall maintain flexibility in work hours in support of scheduled agency conferences. Other than normal duty hours, recurring pager duty is required. The contractor shall telephonically respond to the pager within three (3) minutes and respond to duty location within 15 minutes. In the event of inclement weather, heightened security concerns, or other unique events, the contractor shall adhere to direction of the COR for this contract. Deviations from the Government-designated core hours shall be coordinated with the Government COR.

5.8.1 Other Direct Cost (ODC) Materials: The contractor may be required to provide materials when essential to the performance of this contract. All purchase of materials shall be coordinated and approved with the COR before purchase.

5.8.2. Overtime. The contractor may be required to provide services outside of the core hours on a planned or short notice. This overtime shall be coordinated with the COR. Authorized overtime will be funded separately under the Other Direct Cost (ODC) CLIN only when approved by the CO and absolutely necessary to meet work requirements. This is NOT for failure to meet scheduled requirements or availability of the contractor.

5.8. 3 Recognized Holidays. The contractor is not required to provide service on the following days: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence

Day, Labor Day, Columbus Day, Veterans Days, Thanksgiving Day and Christmas Day. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

5.9 Records: The contractor shall create, maintain, and dispose of Government required records specifically cited in this PWS or required by the provisions of a mandatory directive listed in AFI 33-332 - Records Management Program, AFI 33-364 - Records Disposition & AFMAN 33-363 -

Management of Records. The contractor shall provide the original record or a reproducible copy of any such record within five (5) working days of receipt of the request.

5.9.1 Records of Training: The contractor shall maintain current records of training involving current USAF computer based training on the following; Security, Information Assurance Safety, or additional training set forth by the COR. Training completions required will be identified by the COR via email or phone call and shall be documented upon completion by the contractor. The contractor shall notify the COR upon completion via email or provide a file with requested information.

5.10 Environmental Controls: Compliance with Laws and Regulations. The contractor shall be knowledgeable of and comply with all applicable Interstate, Federal, State, and Local laws, regulations, and requirements regarding environmental protection. In the event environmental laws and regulations change during the term of this contract, the contractor shall comply as such laws come into effect. If there is an increase or decrease in cost as a result of the change, the contractor shall inform the COR pursuant to notice requirements and negotiate a modification to the contract with the CO.

5.11 Kick-off Meeting and Weekly Status Meetings: The contractor shall attend an initial kick-off meeting scheduled by the Government no later than five (5) working days after contract award to discuss the Maintenance and Staffing Strategy Plan to support this contract. The contractor shall provide minutes of this meeting to the Government. The contractor shall provide weekly status updates with the COR and other Government personnel either in person or via email depending on scheduling availability. The contractor shall respond to all issues and concerns on the Weekly Status Report to ensure all questions and concerns are addressed. The Weekly Status Report shall provide information to the Government on active and inactive tasking, VTC operator utilization and the status of all scheduled preventive maintenance. At these meetings the contractor shall apprise the Government of problems and concerns. The contractor shall take appropriate action to resolve outstanding issues. (A007, A008))

5.12 Data Rights: The Government will retain unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the

Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer or COR if designated.

5.13 Deliverables: Reports and other data required in this PWS shall be submitted IAW the

Contract Data Requirements List (CDRL) in Exhibit 01 of the contract.

CDRL #

Data Item

Number Data Item Description PWS Para. Delivery Schedule

A001 DI-MISC-

80508B

Technical Report –

Study/Services

(Preventive

Maintenance Plan)

2.1.1, 2.1.4

Draft shall be provided NLT 15 calendar days after contract award; final shall be provided

NLT 20 calendar days after contract award; updates as requested by COR; filed on central shared drive. COR will provide template.

A002 DI-MISC-

81107A

Inventory/Utilization

Data Report (Inventory

Report, Tailored)

2.1.4 Shall be provided NLT 30 working

days before end of POP; filed on central shared drive. Need final version only.

A003 DI-MISC-

80508B

Technical Report –

Study/Services

(Life Cycle

Replacement Plan)

2.1.6, 2.2.6 Shall be provided NLT 30 working days after contract award;

update every three (3) months;

filed on central shared drive. Need final version only. COR will provide template.

A004 DI-SESS-

81639

Warranty Performance

Report (Warranty

Report)

2.1.7 Shall be provided NLT 30 working

days after contract award and every six (6) months and update as requested; filed on central shared drive. Need final version only.

A005 DI-MISC-

80508B

Technical Report –

Study/Services

(Technical Solution)

2.1.9.3, 2.2.2,

2.2.3. 2.2.6

Draft shall be provided NLT five

(5) working days after site survey; final shall be provided NLT three (3) working days after review with COR and customer.

COR will provide template.

A006 DI-IPSC-

81488

Computer Software

Product (Source Code)

2.2.3, 2.2.6 Shall be provided upon installation of technical solution; updates as required.

A007 DI-ADMN-

81505

Report, Record of

Meeting/Minutes

(Kick-Off Meeting

Minutes)

5.11 Shall be provided NLT five (5)

working days after meeting. Need final version only.

A008 DI-MGMT-

80368A

Status Report (Weekly

Status Report)

5.11 Shall be provided every Monday

following the end of the previous week. Need final version only.

5.14 CONTRACTOR MANPOWER REPORTING:

5.14.1 Overview. In accordance with Section 8108 of the National Defense Appropriations Act of Fiscal Year 2011 the contractor shall report, annually, for performing services on Department of Defense installations in support of this contract, all required prime contract and subcontract data, or require any subcontractors to report separately using the Enterprise-wide Contractor

Manpower Reporting Application (eCRMA) located at http://www.ecmra.mil. There are four separate eCMRA tools: Army, Air Force, Navy and All Other Defense Components. The appropriate eCMRA reporting tool to use is determined by the requiring activity being supported (e.g., if DISA awards a contract for an Air Force requiring activity, the contractor shall load the required reporting data in the “Department of Air Force CMRA” tool). The contractor shall report ALL contractor direct labor hours and direct labor dollars (including subcontractor labor hours) required for performance of services provided under this contract.

The contractor shall enter the Order, Contact, and Location Data. The contractor may view user manuals and frequently asked questions (FAQs) at https://cmra.army.mil/Help/help.html.

5.14.2 Initial Contract/Order Creation. The contractor shall enter initial data (Order and

Contact Data only) into the appropriate eCMRA tool to establish the basic contract record no later than 30 calendar days after receipt of contract award. The contractor shall notify the COR and the CO when the basic contract record has been established in the appropriate eCMRA tool.

5.14.3 Annual Reporting. Reporting inputs shall be for the direct labor executed during the period of performance (PoP) for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The contractor shall provide reporting inputs for the final PoP of this contract no later than 30 calendar days after contract expiration.

The contractor may direct technical questions about the eCMRA tool to the CMRA help desk at dodcmra@pentagon.af.mil.

http://www.ecmra.mil/ https://cmra.army.mil/Help/help.html mailto:dodcmra@pentagon.af.mil

5.14.4 Uses and Safeguarding of Information. Information from the secure website is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time shall any data be released to the public with the contractor name and contract number associated with the data.

6.0 APPENDICES

A. Acronyms & Abbreviations List

B. Estimated Workload Data

C. Applicable Publications & Instructions

D. Equipment Listings

APPENDIX A - ACRONYMS AND ABBREVIATIONS LIST

Acronym/Abbreviation Definition

AF Air Force

AFI Air Force Instruction

AFB Air Force Base

CDRL Contract Data Requirements List

CIPS Cyberspace Infrastructure Planning System

CO Contracting Officer

COR Contracting Officer Representative

DISN Defense Information System Network

DOD Department of Defense

DVSG Defense Video Services Global

FAR Federal Acquisition Regulation

HQ Headquarters

IAW In Accordance With

ISR Intelligence, Surveillance, & Reconnaissance

IT Information Technology

ITIL Information Technology Infrastructure Library

JMD Joint Manning Document

JOPES Joint Operations Planning & Execution System

JSS Joint Sourcing Solution

MAJCOM Major Command

MSR Monthly Status Report

NAF Numbered Air Force

NIP National Intelligence Program

APPENDIX A - ACRONYMS AND ABBREVIATIONS LIST (CONT.)

Acronym/Abbreviation Definition

OEM Original Equipment Manufacturer

OPLAN Operational Plan

OSHA Occupational Safety and Health Act

PA/EBS Public Address / Emergency Broadcast System

PBSA Performance Based Service Acquisition

PMP Preventive Maintenance Plan

PoP Period of Performance

PWS Performance-Based Work Statement

QASP Quality Assurance Surveillance Plan

SCIF Sensitive Compartmented Information Facility

SS Services Summary

STE Secure Telephone Equipment

TAT Turnaround Time

TS Technical Solution

VTC Video Tele-Conferencing

APPENDIX B - HISTORICAL WORKLOAD DATA

The workload data listed below is provided to assist the offeror in developing their Proposal. The data provided is for informational use only and is based upon approximate historical data which may not be predictive of future usage. Contractor proposal shall be based on their own technical approach.

ITEM NAME HISTORICAL QUANTITY

1 Hardware Maintenance Equipment Warranty Tracking

-75 CISCO DVTC systems

-8 CISCO VTC multi-classification Suites

-1 Large auditorium w/ VTC capes

- @ 20 Conference rooms & offices w/AV capes

2 A/V and VTC Systems

Repair/Fix/Action Support / System Engineer, Design and Installation

@80 2017

3 VTC Operations Support @ 3000 VTC’s Yr Full Support – 200 Yr

Start & Leave – 740 Yr Self-Start – 2200 Yr

APPENDIX C - APPLICABLE PUBLICATIONS & INSTRUCTIONS

Compliance with all publications, regulations and operating instructions provided by the Government is required when: They pertain to the procedures for materials expediting herein and where the contractor is authorized by the PWS to accomplish the work specified in the publication, regulation or operating instructions. The publications prescribe USAF policies, use of materials, procedures and processes applicable to the work requirements. The contractor shall acquire and work on the latest version of the publication.

Executive Order 12968, Access to Classified Information

DOD 5200.2-R, DOD Personnel Security Program

DOD 5220.22-R, Industrial Security Regulation

AFI 14-105 and AMC Supp 1 to AFI 14-105, Unit Intelligence Mission and Responsibilities

AFI 14-303, Release of Intelligence to US Contractors

AFI 31-101, and AMC Supp, Air Force Installation Program Joint Federal Travel Regulation

AFI 31-501, Personnel Security Program Management

AFI 31-601, Industrial Security Program Management

AFI 33-115 vol. 1, Network Operations

AFI 33-202 vol. 1, Network and Computer Security

AFI 33-204, Information Assurance Awareness Program

Other documents to be provided as required.

APPENDIX D – EQUIPMENT LISTING

TBD