Attachment_1_-_PWS.pdf

PERFORMANCE WORK STATEMENT

Cadet Tailor Shop

6 June 2017

Attachment 1

FA7000-17-R-0013

Table of Contents

1. DESCRIPTION OF SERVICES

1.1 Tailoring Services

1.2 Counter Service

1.3 Operating Hours

1.4 Tailor Shop Fitting Areas

1.5 Individual Equipment and Uniforms

1.6 Contractor Manpower Reporting

1.7 Service Provider Liability

2. SERVICE SUMMARY

2.1 Performance Objective

3. GOVERNMENT PROVIDED FACILITIES AND SERVICES

3.1 General

3.2 Building

3.3 Equipment

3.4 Services

4. TECHNICAL EXHIBITS

Appendix 1 - Definitions Appendix 2 - Armed Forces Dress and Appearance regulations and guidelines Appendix 3 - Government Provided Supplies and Equipment Appendix 4 - Example Master Schedule for Fitting and Issue Appendix 5 - Index of Alteration Actions Facility Maps Appendix 6 - Facility Map Appendix 7 - Athletic Jacket Exemplar Program Procedures Appendix 8 - Workload Historical Data Appendix 9 - Squadron Patch Poster Appendix 10 - Contractor Furnished Material and Supplies Appendix 11 - Listing of CDRLs

1. DESCRIPTION OF SERVICES

1.1 Tailoring Services. The contractor shall be responsible for all cadet uniform tailoring and repairing required by the government for U.S. Air Force Academy (USAFA) cadets and exchange students as identified in the appendices. Tasks may include alterations, fitting, maintenance and repairs, direct embroidery, making of nametags and nametapes on all official uniforms to include ABU’s and screen printing t shirts, and making of squadron and class year patches, as directed by this Performance Work Statement (PWS) and the Contracting Officer (CO). Additionally, the contractor shall provide other services as specified herein including fitting/measuring, marking, altering, pressing, repairing, issuing and special projects concerning cadet activities. The contractor shall provide prompt courteous service for cadets at all service counters and in the fitting areas during operational hours. Garments shall be ready to wear when picked up from the Cadet Tailor Shop. There is a potential of moving facilities during the contract performance period (Sijan Hall construction), increase of cadet class size, and the phase-out of the garment tracking system.

1.1.1 Management. The contractor shall manage all aspects of the Cadet Tailor Shop operations to maximize responsiveness, efficiency and economy to support the cadets while providing exemplary customer service.

1.1.1.2 Point-of-Contact. The contractor shall provide an on-site point-of-contact to be physically present during the hours of operation and when emergency services are necessary to act with full authority for the contractor and shall be responsible for the performance of the work. The point-of-contact shall have signature authority and authority to make independent decisions concerning the performance of the contract to include personnel staffing, work beyond normal operating hours and contract negotiations. This individual shall be designated in writing, listing name, address, and home telephone number, and shall be the point of contact with the government. A copy of the written designation and any changes thereto, shall be provided to the CO. The contractor shall designate an alternate to act for the point-of-contact to act in their absence. A copy of the written designation and any changes thereto, shall be provided to the CO. In an emergency the point-of-contact or alternate(s) shall be available during normal duty hours within 30 minutes to meet on the installation with government personnel designated by the CO to discuss problem areas. After normal duty hours, the point-of-contact or designated alternate(s) shall be available within 3 hours.

1.1.1.3 Ability to Communicate. The contractor’s local point-of-contact and any alternate(s) must be able to read, write, speak, and understand English, and personnel that deal on a one-on-one basis with cadets must be able to speak and understand English.

1.1.1.4 Basic Staff. The contractor shall provide a basic staff of qualified personnel to perform fittings for male and female personnel. The fittings for each sex must be provided by the same sex, i.e., male fitters for male customers, and female fitters for female customers. The contractor shall have sufficient number of employees to meet the requirements of this PWS.

1.1.1.4.1 Professional Appearance. Contractor personnel shall present a neat appearance and be easily recognized. Wearing distinctive contractor provided clothing bearing the name of the company would accomplish this requirement.

1.1.1.4.2 Employee Training. The government will provide fire, anti-robbery and computer security training. The contractor is responsible for all other training to include all equipment training required at the contractor’s expense.

1.1.1.4.3 Government E-mail Account. The contractor shall have at least two personnel on his staff that have active accounts and have been trained on the government’s e-mail system. The government will provide the training. This type of communication may be used for day-to-day operations for official business.

1.1.1.5 Security Requirements. The contractor shall adhere to the installation security requirements.

1.1.1.5.1 Badges. The contractor shall obtain badges from the Pass and Registration Center and follow all applicable rules and regulations.

1.1.1.5.2 Removal of Contractor Employees. The Base Commander reserves the right to direct the removal of an employee for substantiated misconduct (this has the potential to jeopardize the mission, put themselves or others at risk, etc.) or security reasons. This action does not relieve the contractor from complete and satisfactory performance of the contract tasks specified herein.

1.1.1.6 Quality Control Program (QCP). The contractor shall establish a quality program which shall encompass all aspects of the contract. The contractor shall implement the quality program in accordance with the Quality Program Plan (QPP). The QPP shall include the following:

1.1.1.6.1 Quality Control Plan (QCP). The contractor shall establish and maintain a comprehensive Quality Control Plan (QCP) to ensure the requirements of the contract are satisfied. The Quality Control Plan shall be submitted to the Contracting Officer within 30 days of Contract Award. At a minimum, the QCP must contain the following:

1.1.1.6.1.1 The Contractor shall develop and maintain a QCP inspection plan that encompasses all functions of the contract.

1.1.1.6.1.2 The Contractor shall develop and maintain a QCP ensuring the Governments interests are protected. Personnel performing the QC function shall have sufficient, well-defined responsibility, authority, and the organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions.

1.1.1.6.1.3 The Contractor shall maintain adequate records of all audits and inspections. QA records shall indicate the nature and number of observations made, number and type of deficiencies found and the nature of corrective action taken as appropriate.

1.1.1.6.1.4 Quality Status Reports (QSR) shall be generated on a monthly basis by the contractor. Details of audits and inspections accomplished, significant deficiencies noted, trend analysis of contractor’s performance and current status of all issues yet to be resolved shall be provided. QSRs shall be distributed monthly to the Contractor's program management and Government representatives concurrently. At a minimum, the QSRs must include metrics which verify whether the performance standards in the Service Summary have been met.

1.1.1.6.1.5 The contractor’s QC function shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the Government. All deficiency responses shall include identification of the cause of the deficiency to preclude recurrence and an analysis of the quality program's effectiveness in the area of the deficiency.

1.1.1.6.1.6 The contractor’s QC function shall develop and maintain a training program designed to provide all Contractor personnel are clearly aware of the contractual requirements and are current with any changes throughout the life of the contract.

1.1.1.6.1.7 Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current instructions. The inspection instructions shall include the specific criteria for acceptance and rejection of services that shall be used in each inspection or audit; checklists shall be used for this purpose. The Contractor's inspection instructions shall be documented and shall be available for review by the Government representatives throughout the life of the contract. The Contractor shall notify the on-site Government representatives in writing of any changes to their Quality Control Plan. The contractor shall make revisions at no additional cost to the government.

1.1.1.7 Security. The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.1.1.7.1 Storage. While garments and supply items are under the contractor’s control, the contractor shall ensure that uniform and government-provided supply items are stored in such a manner as to protect their security, quality, and cleanliness. The contractor shall be responsible for the security of all items and shall be responsible for reimbursing the government for any loss or damage to these items. The cost of damaged or destroyed property will be deducted from the invoice.

1.1.1.7.2 Key Control. The contractor shall establish and implement methods of ensuring that all keys issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor by the government shall be duplicated.

1.1.1.7.2.1 Lost Keys. The contractor shall report the occurrences of a lost or duplicated key to the Contracting Officer Representative (COR) and the CO.

1.1.1.7.2.2 Key Replacement Cost Liability. In the event keys, other than master keys, are lost or duplicated, the contractor shall be required, upon direction of the CO, to re-key or replace the affected lock or locks. When the government performs the replacement of locks or re-keying, the total cost shall be reimbursed to the government.

1.1.1.7.2.3 Lending Keys/Entry Prohibited. The contractor shall prohibit the use of keys issued by the government by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by the contractor’s employees to permit entrance of persons other than contractor’s employees engaged in the performance of assigned work in those areas.

1.1.1.7.2.4 Access to Government Facilities and Equipment. The contractor shall provide access to facilities and incidental furnished supplies and equipment owned by the government under this contract for any agency, individual or group authorized access by the CO. The contractor shall notify the CO within one hour after any inspection visit by an agent or agents of any regulatory agency. The contractor shall permit the CO or designated representative access, at any time, to records and data used in the performance of the contract.

1.1.1.8 Administrative Services. The contractor shall make available all reports, see below, and other correspondence as required by the CO or COR.

1.1.1.8.1 Garment Tracking/Computer system. The contractor shall input all job/work requests into the computer system provided by the government for the purpose of collecting accurate workload data (see Appendix 8) with the exceptions noted below. The alteration tags shall show when garments were fitted and alteration completed. Job/work requests not required to be entered: walk-in/on-the-spot service (patch sewing, officer ABU rank sewing, minor repairs, and similar services). Issued items that are collected in masse for tailoring (for example: A-Jackets, parkas, running jackets, In Processing ABU’s).

When/if the garment tracking system is phased out the contractor will be required to capture and provide workload data monthly (CDRL A001).

1.1.1.8.2 Contractor Furnished Material (CFM) Report (CDRL A002). The contractor shall submit a complete report of all CFM expenditures on a monthly basis or as requested.

1.1.1.8.3 Shoulder Boards and Marks Inventory Report (CDRL A003). The contractor shall submit a complete inventory report (quantities on hand) of shoulder rank on a monthly basis or as requested.

1.1.1.8.4 Equipment Preventive Maintenance (PM) Report (CDRL A004). The contractor shall submit a Preventive Maintenance Plan within 30 days of effective date of contract. The contractor shall submit an equipment maintenance report detailing all preventive maintenance accomplished that month on a monthly basis or as requested. All equipment preventive maintenance shall be accomplished in accordance with the equipment manuals when necessary and when manuals are not available in accordance with manufacturer’s specifications. Lack of PM could be considered abuse of government equipment and the contractor may be held liable for the costs of repairing or replacing the equipment.

The CO is the final decision authority where abuse determination is questioned.

1.1.1.9 Partnering. To successfully accomplish the mission and provide alteration and fitting services to the cadets the government and the contractor will develop and maintain an open relationship. This open relationship and the recognition that each partner is an expert in its own right are the keys to a successful partnership. Based on the recognition that the contractor is an expert in alterations, this PWS requires the contractor to comply with commercial tailoring practices as well as specific military unique requirements and locally established guidelines. As an expert, the contractor is expected to have a thorough understanding of the work required to meet the standards identified in this PWS in a manner that is consistent with the commercial industry and in accordance with all applicable Armed Forces instructions, specifications and guidelines. During the performance period, the government encourages the contractor to propose any innovations that may lead to increased efficiencies and/or performance.

1.1.1.10 Orientation/Transition Period. The contractor shall:

1.1.1.10.1 Begin the orientation on the contract start date to ensure a smooth transition from the incumbent contractor to the follow-on contractor. The purpose of this orientation period is to:

1.1.1.10.1.1 Observe work accomplished by incumbent contractor employees.

1.1.1.10.1.2 Become thoroughly familiar with work requirements and work procedures.

1.1.1.10.1.3 Complete personnel requirements (work force) including the hiring of personnel to ensure satisfactory performance beginning on the contract start date.

1.1.1.10.1.4 Obtain security clearances, as required.

1.1.1.10.1.5 Complete training requirements and accomplish necessary training of contractor employees.

1.1.1.10.1.6 Complete the development of necessary work plans/procedures.

1.1.1.10.1.7 Complete the development of quality control plans and procedures.

1.1.1.10.1.8 Complete the development of safety and health plans and procedures.

1.1.1.10.1.9 Complete inventory of all government provided items no later than 30 days after contract award.

1.1.1.10.2 The contractor shall be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. The contractor shall not interfere with the production efforts of incumbent contractor personnel. Access to the Government facilities shall be obtained through the CO to preclude interference.

1.1.2 Phase Out. The contractor shall:

1.1.2.1 If there is a change in the contractor after the conclusion of this contract, provide familiarization to the Government or the follow-on contractor, as requested by the CO. During the phase-out orientation/transition period, the incumbent shall be fully responsible for operation of all functions until completion of contract.

1.1.2.1.1 The incumbent contractor and a Government representative shall perform a joint inventory of Government Facility Equipment and Services NLT 60 calendar days prior to the completion of the contract period.

1.1.2.1.2 The Government reserves the right to conduct site visits in all contractor-operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to other than the incumbent, the incumbent contractor shall cooperate to the extent required to permit an orderly change over to the successful contractor.

1.1.2.1.3 Within seven working days following completion/termination of the contract, the contractor shall return all CACs issued to their personnel to the issuing office or the location specified by local policy/directives. Failure to comply with this requirement may result in withholding of final payment.

1.1.2.1.4 During the last seven days of the last month of contract performance, a joint assessment shall be conducted with the COR of all Government Facility equipment. The joint assessment shall verify condition and status of all Government facility equipment

1.1.2.2 Coordination and Interface. The contractor shall interface and fully cooperate with other contractors and government personnel. The contractor shall not commit any act that will interfere with the performance of work by any other contractor or government employee.

1.1.3 Standards for Alterations and Maintenance. The contractor shall be responsible for the quality of the fit and workmanship in accordance with Armed Forces Dress and Appearance and manufacturing specifications or instructions, see appendix 2.

1.1.4 2nd Alterations. Alterations that are returned because of improper or substandard quality shall be re-accomplished at no additional cost to the government in no more than three days. The COR shall make the final recommendation supported by appropriate documentation as to whether standards and/or specifications have been met. The contractor shall also courteously explain uniform standards to cadets when questions arise.

1.1.5 Extent of Alterations. The contractor shall be required to perform all alterations that are listed in Appendix 5 on serviceable garments/items. Alternative sizes are issued because they can be worn as a uniform in accordance with regulations after alterations see Appendix 2. Alternative sizes will not be more than two sizes larger and/or one size longer.

1.1.6 Garments Left in Cadet Tailor Shop. The contractor shall contact the cadet via e-mail and courtesy copy the COR for any military uniform items left in the Tailor Shop over 30 working days, with a follow-up notification sent at 45 and 60 days. After 60 working days, the contractor shall turn in all items to the COR for disposal. The contractor shall keep records of contact efforts.

1.1.6.1 Damaged/Lost Cadet Property. The contractor shall reimburse the cadet for cadet-owned items damaged beyond use or lost by the contractor during alteration. Reimbursement value shall not exceed replacement cost. CO is deciding factor in cost disputes.

1.1.7 Special Events. Several special events occur throughout the year for which the contractor will need to be prepared for heavy workloads and long hours in some cases. Occasionally, established schedules may change with short notice as well. These events may demand the shifting of or hiring of additional employees. These special events are listed below.

1.1.7.1 In-Processing. This is a ten to twelve-day event starting the final week of June, continuing through mid-July, when approximately 1,250 cadet candidates report to the Air Force Academy. During this event the contractor shall measure each cadet, collect uniforms for alterations, and begin alterations on those uniforms collected. In-processing days and the following weeks have carried an extremely heavy workload with time sensitive work. The In-Processing and Basic Cadet Training plans, which are published yearly, determine the contractor’s measurement station and work parameters. The in-processing plan will be provided by the COR to the contractor each year when it is finalized prior to in-processing. Current in-processing requirements include one ABU shirt returned to each basic ready-to-wear (U.S. Air Force tapes and nametapes) returned on a while-you-wait basis on day one, and a second bundle of 3 ABU shirts ready for pickup by 0800 the following Saturday. The contractor shall be responsible for all processes relating to these projects. Potential increase to class size may occur during this contract period with up to 1,350 reporting for In-Processing.

1.1.7.1.1 In-Processing Preparation. The contractor shall ensure the following are accomplished:

1.1.7.1.1.1 Produce three (3) engraved plastic service nametags, one (1) engraved plastic door tag, one

(1) embroidered laptop-computer-case nametag, two (2) embroidered flight suit nametags, four (4) embroidered ABU name tapes and four (4) embroidered U.S. Air Force tapes, in accordance with USAFA CU 50-5, Paragraphs 1.1, 1.2, bundled by set and/or alphabetized or packaged as specified by the government. Once summer squadron rosters are finalized, the contractor must be prepared to bundle packages alphabetically by squadron in as little as four (4) hours.

1.1.7.1.1.2 Sew four patches on approximately 600 flight suits and 200 flight jackets and remove the pocket sleeve flap from approximately 600 flight suits.

1.1.7.1.1.3 One embroidered parka and two embroidered athletic jacket nametapes shall be made, bundled by set and alphabetized as specified by the government by the last working day of July.

1.1.7.1.1.4 The engraving and embroidery shall be accomplished as the government provides the names to the contractor.

1.1.7.1.2 Running Suit Jackets. The contractor shall collect cadet-running suit jackets from the approximately 1,250 in-processing cadets during Basic Cadet Training issue (July) for the purpose of direct embroidering the jackets in accordance with USAFA CU 50-5, Paragraphs 1.1, 1.2. The embroidery on the running suits shall be completed according to schedule (typically by the close of business the Thursday before Labor Day weekend). Manufacture laptop-computer-case nametags. Task must be completed according to schedule (typically by 15 September) and in accordance with USAFA CU 50-5, Paragraphs 1.1, 1.2.

1.1.7.1.3 1st Service Trouser Project. The 1st service trouser, issued traditionally during the first week after In-processing day shall be ready for wear by the second week after In-processing day IAW Appendix 4 Master Schedule for Fitting and Issue.

1.1.7.1.4 4th Class (Basic Cadet) Shoulder Rank Issue. The contractor shall be responsible for supporting issuing 2 pair of marks and 2 pair of shoulder boards to each of the new basic cadets just after their return from Basic Cadet Training (BCT), approximately the last week of July, or the 1st week of August. The contractor is required to bundle/package 2 pair of each 4th class unranked marks and shoulder boards and have the necessary personnel available to issue these bundles/packages to the cadets.

1.1.7.1.5 ABU Fleece Jacket and APECS Parka. Approximately 1,100 ABU fleece and 1,100 APECS jackets require name tapes and the USAF Insignia each year. The APECS Jacket requires a loop strip sewn onto the inside lining and nametag.

1.1.7.2 Transition. This is a one-week transition period in early to mid-August and also in early January, to a much smaller extent, in which the cadets are transitioning from nonacademic/leave time to the academic schedule. During transitions, there is an influx of orders for nametags, engraved and embroidered, and door tags at the maintenance counter and a high volume of exchanges of shoulder rank at the shoulder board exchange counter. The contractor will support measuring of long sleeve blue shirts and fleece jacket during transition IAW Appendix 4 Master Schedule for Fitting and Issue.

1.1.7.3 Shirt Tapering. Starting during transition and through the first weeks of October there is high volume of blues shirt tapering orders at the maintenance counter. The contractor shall be prepared for this workload spike and ensure turnaround in five days or less as required in 1.2.1.1.

1.1.7.4 Recognition. The bulk of the work for this event will be done from the beginning of February to mid-May. The government will supply exemplar patches for sewing on the 4th classmen's athletic jackets. One patch shall be sewn on each of the cadets’ two athletic jacket sleeves above the class year (see Appendix 1, paragraph 22).

1.1.7.5 Shoulder Board Reconciliation. This four-week event usually in April and May is designed to give cadets the opportunity to acquire one pair of rank required at the next phase of their cadet career.

This event also provides the first classmen the opportunity to turn in one set of rank (1 pair of marks and 1 pair of boards) prior to graduation day. The 1st class cadets report the first week, the 2nd class cadets report the second week, the 3rd class cadets report the third week and the 4th class cadets report during the final week. A high volume of shoulder rank will be exchanged and will require a greater than usual effort on the part of the contractor to evaluate collected rank for quality.

1.1.7.6 Graduation Preparation. The contractor shall be responsible for altering/configuring uniforms intended for wear at the next duty station, according to applicable engraving/embroidery and dress and appearance regulations/instructions. For cadets remaining in the Air Force, the contractor shall be responsible for one ABU shirt and one ABU hat (sew 2nd Lt bars) for the cadets in the graduating class during the months of April and May. For the extremely small percentage of cross commissioning cadets, the contractor shall alter/configure all uniforms presented. Manufacture 1 engraved plastic officer nametag per graduating cadet, approximately 1000 per year.

1.1.7.7 Graduation. This one day event is traditionally the Wednesday prior to or following Memorial Day. Directly after graduation ceremonies, graduates are required to turn in their remaining shoulder rank. The contractor shall provide personnel to man 5 collection windows in the Cadet Issue main warehouse to collect a high volume of shoulder rank on the afternoon of graduation day. The contractor shall also operate the Shoulder Board Exchange Counter for all other customers. This will require a greater than usual effort on the part of the contractor to evaluate collected rank for quality and restock ability. This event requires collection to continue until 1700 hours.

1.1.8 Special Projects. Special projects are tasks/projects which support cadet activities. With approval by the COR Manager through the COR, the contractor shall be responsible for various cadet special projects, which shall come with their own specifications from the contractor’s point-of-contact. The Contracting Officer is final authority in resolving disputes. Generally, these projects are minor in nature and too numerous to identify separately. Examples of projects include: unit color flag pressing, repairing and patching; adjusting sashes for drum and bugle Corps; alterations for Drill and Parachute Teams;

sewing bed sheets together for athletic activities; fitting of double knit parade trousers and used parade jackets for new members of Drum and Bugle Corps, Honor Guard, Saber Drill team members and other approved alternate uniforms; and special projects for Engineering Class 430 and Airmanship 491/2 advanced parachute training and job tags. Cadets will provide all supplies needed for special projects.

1.1.9 Measurements and Fitting. The contractor shall provide measurements/fittings with no unnecessary waiting. Cadets are scheduled by the Government for measurement/fitting appointments. The contractor should anticipate each event being scheduled for 2 weeks with possible one to two week extension periods.

1.1.9.1 Parade, Mess Dress and Officer Uniform. The contractor shall provide initial and final measurement/size requirements and fitting for the parade, mess dress and officer uniform. The measurements and sizes by name are to be provided to the government in an electronic report. The government will provide try-on garments.

1.1.9.2 Raincoats, Fleece Jackets, Long/Short Sleeve Blue Shirts. The contractor shall provide initial and final measurement/size requirements and fitting for raincoats, fleece jackets, long/short sleeve blue shirts.

Location of the work may be in the fitting area or warehouse depending on requirements.

1.2 Counter Service. The contractor shall provide maintenance; shoulder rank and issue counter service during operating hours.

1.2.1 Maintenance Counter Service. The maintenance counter is the primary point cadets drop off and pick up garments to be altered or repaired, along with ordering replacement name plate, name tags etc.

Counter personnel shall be required to give accurate delivery dates on items to be repaired/altered.

1.2.1.1 Item Completion Time. Maintenance counter alterations shall be completed in five working days or less from the time of receipt.

1.2.1.2 Engraved, Embroidered. The contractor shall produce in five working days or less, in accordance with USAFA CU 50-5, Paragraphs 1.1, 1.2: replacement embroidered athletic jacket, parka and ABU nametapes and year patches; plastic engraved service nametags; plastic engraved door tags, job tags and embroidered flight suit nametags.

1.2.1.2.1. Tee Shirt Printing Production. The contractor shall produce screen printing for replacement personalized PC Tee Shirts, with cadet’s last name, class year and USAFA, as required with a limit of 4 per cadet per request. Printing will be completed for delivery within the following timeframes: Requests submitted between the 11th and 24th day of each month will be completed for delivery no later than the 1st of the next month; requests submitted between the 25th and the 10th day of each month will be completed for delivery no later than the 15th of that month.

1.2.1.3 Flight Suit Name Tags. The contractor shall be responsible for the making of approximately 3,000 embroidered nametags per year. The main bulk of production will be during the in-processing preparation requiring two embroidered nametags each for the incoming cadets, the remainder will be replacements.

1.2.1.4 Job Tags. The contractor shall be responsible for engraving job tags for a variety of cadet positions. When required, the contractor shall be responsible for making replacement job tags as needed.

Authorized job titles are identified in AFCWI 38-101.

1.2.1.5 Squadron and Class Year Patches. The contractor shall be responsible for the making of approximately 12,000 embroidered squadron and 4000 embroidered class year patches per year. In-processing requirement will be approximately 5000 squadron patches due by 1 Aug.

1.2.2 Shoulder Rank Counter Service. The contractor shall be responsible and available during business hours for exchanging shoulder marks and shoulder boards for the cadet wing. Contractor shall be responsible for updating cadet accounts in the government-furnished computer system when issuing and returning shoulder rank.

1.2.2.1 Shoulder Marks and Shoulder Boards. The contractor shall issue, return, inventory and maintain the proper storage of shoulder boards and marks. The government will provide new shoulder marks and shoulder boards. The contractor shall evaluate all incoming used marks and boards for excessive wear/tear. Questionable marks and boards shall be turned over to the COR. Inventory reports shall be given to the COR.

1.2.3 Issue Counter Service. The contractor shall provide service for the cadet wing at the issue counter to receive and return cadet uniforms in accordance with the Master Schedule for Fitting window timelines, see appendix 4. Issue counter personnel shall be required to know the Master Schedule for Fitting and advise the cadets of issues, fittings, tailor shop processes and give accurate delivery dates on items to be repaired/altered.

1.3 Operating Hours. The Cadet Tailor Shop contractor shall provide full services to the cadets Monday through Friday except on the days shown below. The Tailor Shop operating hours shall be 0730 to 1600 with a ½ hour lunch period in conjunction with the scheduled Cadet Logistics lunch period, except as noted in the Master Schedule for Fitting and Issue (see Appendix 4). The government will not require services for the scheduled Cadet Winter Break or the Friday immediately following Thanksgiving. The tailor shop hours of operation are not altered by conditions which impact government employees such as phased departure or delayed reporting.

1.3.1 Performance of Services during Crisis Declared by the Secretary of Defense. In accordance with DFARS 252.237-7023, the services provided under this contract are not considered an "essential contractor service". The Contractor shall not perform work during a crisis declared by the Secretary of Defense.

1.3.2 The CO or COR will notify the contractor, by any means of communication, of a crisis existing and the contractor shall not perform the services required under this contract until notified by the Government that the crisis is over. After notification, the contractor shall report the next business day, unless requested by the Government to report the same day as notified.

1.3.3 There shall be no costs paid by the Government to the contractor during a crisis except those costs incurred for work performed under this contract and PWS.

1.3.4 Declaration by Installation Commanders Regarding Mission Essential Reporting.

1.3.4.1 The Installation Commander follows their own protocol related to inclement weather reporting and other conditions that might result in decisions for reduced staffing or closure of the installation.

Announcements related to these decisions are broadcast through various media to convey work expectations of military and civilian personnel employed by DoD based on their designation by DoD as falling into the category of "mission essential" or "non-mission essential." Contractor employees are governed by the employment agreements with their employers and are not impacted by how the DoD manages its military and civilian workforce. Contractors are required to meet the performance expectations in the contract regarding hours of operation and service support. It is the contractor’s responsibility to determine how to manage the workforce and meet contract expectations including dealing with inclement weather conditions.

1.3.4.2 The government does not render a designation of "non-mission essential" for all other contracted functions and the contractor is expected to meet the operating hours and performance requirements and develop appropriate contingency plans to meet the terms of the contract.

1.3.4.3 In the event an installation is closed to all DoD personnel, the contractor should follow the direction of the Contracting Officer regarding contract performance under these circumstances.

1.3.5 Holidays. The contractor is not required to provide service on the day declared for observance, on the following federal holidays:

New Year’s Day Martin Luther King Day President’s Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Any executive (Presidential) ordered day off

1.4 Tailor Shop Fitting Areas. When cadets are required to try on uniform garments to insure proper fit, the contractor’s fitting areas may act as a temporary storage and issue point. The contractor will measure and fit cadets with required uniform items. This process generally occurs six times a year and each takes a ten day period.

1.4.1 Shared Fitting Areas. The contractor will share the fitting areas with uniform manufacturer fitters when required.

1.5 Individual Equipment and Uniforms. The contractor shall be responsible for maintenance, repair and alterations on all government issued individual equipment and uniforms, to include all items issued from Cadet Equipment (Flight Suits, APECS jackets, etc.) and cadet shoulder rank.

1.6 Contractor Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the United States Air Force Academy via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application (CMRA) help desk.

*Reporting Period: Contractors are required to input data by 31 October of each year.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link http://www.ecmra.mil. User manuals for government personnel and contractors are also available at the Army CMRA link.

1.7 Service Provider Liability. The service provider shall provide insurance in accordance with FAR

28.306. See clauses FAR 52.228-5 Insurance - Work on a Government Installation and 52.228-7 Insurance -- Liability to Third Persons in the contract.

1.8 Network Security Requirements. The Contractor shall comply with US Air Force Academy (USAFA), Air Force (AF), and Department of Defense (DoD) security requirements during the performance of services under this PWS. Personnel utilizing unclassified automated information systems shall have an appropriate favorable Personal Security Investigation in accordance with AFI 31-501, Chapter 3, Personnel Security Program Management. The Contractor employee requiring access shall sign an Air Force User Agreement Statement - Notice and Consent Provision (AF Form 4394) and complete a System Authorization Access Request (DD Form 2875). The Government reserves the right to deny access to Government networks for personnel waiting on approval of favorable background checks. The Contractor shall enforce and adhere to DoD, AF and USAFA policies and procedures regarding the use and security of computer hardware and software systems and ensure that Contractor employees receive guidance/assistance on computer security policies and procedures in accordance with AFI 17-130, Air Force Cybersecurity Program Management, paragraph 4.1.6, and AFMAN 17-1201, User Responsibilities and Guidance for Information Systems, all paragraphs except 2.8., 4.5., 4.6., 4.7., 4.9., 4.10., and Chapter 5. The Contractor shall notify their local Client Service Technician (CST) or Cybersecurity Liaison (CL) when employees no longer require access to Government networks so that log-ins and e-mail accounts can be deleted. All work on the Government networks is subject to monitoring without notification for the safety and security of all Government networks resources.

1.9 Privacy. The Contractor shall comply with the provisions of the Privacy Act of 1974, the Health Insurance Portability and Accountability Act (HIPAA) of 1996, AFI 33-332, The Air Force Privacy and Civil Liberties Program, Chapters 2, 6, and 7 and the Computer Security Act to protect personal information the Contractor may encounter while completing the tasks associated with this contract.

2. SERVICE SUMMARY

2.1 Performance Objective. The contractor shall furnish all personnel, supplies, equipment, tools, materials, parts, labor, supervision, other items, and services necessary to perform alterations and maintenance of cadet uniforms as defined in this PWS except as specified in this document as incidental furnished property and government services at the Cadet Tailor Shop, Building 2348, Sijan Hall at United States Air Force Academy. The contractor shall perform tailoring and alteration services for cadets to the standards of Armed Forces Dress and Appearance regulations and guidelines (see Appendix 2) and garment-engrave/embroidery regulations/instructions except with regards to finished measurements.

Finished measurements will be evaluated in accordance with the cadet’s physical measurements. The contractor shall also make nametags and exchange shoulder rank for the cadet wing. In addition, the contractor shall perform to the timelines of the Master Schedule for Fitting and Issue that will be given at least 24 hours before schedule is implemented (see Appendix 4 for an example). The contractor shall perform to the standards in this PWS. Failure to perform to the standards in this PWS and in accordance with the Performance Thresholds may result in a downward adjustment of payments to the contractor and/or reflect in the Contractor Performance Assessment Reporting System (CPARS) rating.

2.2 Performance Threshold.

No. Performance Objective PWS Paragraph Performance Threshold

The contractor shall be responsible for all cadet uniform tailoring and repairing required by the government for USAFA cadets and exchange students as identified in the PWS appendices.

1.1

Of the number of items inspected no more than 5% deficiencies per month.

Deficiencies shall be re-performed within 2 workdays.

The contractor shall provide the following monthly reports:

A001 - Workload Data Report A002 - Contractor Furnished Material and Supplies Report A003 - Shoulder Boards and Marks Inventory Report A004 - Equipment Preventive Maintenance Report

1.1.1.8.1, 1.1.1.8.2, 1.1.1.8.3, 1.1.1.8.4, Reports are due by the 10th of each month

The contractor shall provide Maintenance, Shoulder Rank and Issue counter service.

1.2

No more than 5% late alterations per month. Late items will be completed within 1 workday.

3. GOVERNMENT PROVIDED FACILITIES AND SERVICES

3.1 General. The government will provide the facilities, equipment, materials, and/or services listed in Appendix 3. Except for those items or services specifically to be government furnished, the contractor shall furnish everything required to perform this PWS.

3.1.1 Facilities Safety and Cleanliness. The contractor will abide with all Federal, State and local safety regulations. The contractor shall return the facilities to the government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall be used for performance of this contract only. The contractor is responsible to keep work areas clean and free from accumulation of waste material, thread and debris. The contractor is responsible to adopt daily cleaning procedures of the immediate work areas to safeguard government personnel, contractor personnel, property, materials, supplies and equipment which may be exposed to contractor operations and activities. The contractor shall maintain safety and cleanliness within the facilities. Food and drinks shall not be allowed in work or customer service areas, to include: sewing room, fitting areas, lobby, and shoulder board room/print shop.

The government has provided a break room area where all food and drinks will be kept.

3.2 Building. The government will furnish space in Building 2348, Sijan Hall. This space shall be used solely and completely to support the requirements of this contract. No unauthorized work shall be performed.

3.3 Equipment. The government will provide the contractor the production equipment and furniture listed below and in Appendix 3 to accomplish the requirements of this contract. All equipment shall be used only to perform the requirements of the contract and PWS. All equipment provided by the Government is identified in Appendix 3.

3.3.1 Obtaining Additional or Replacement Equipment. The contractor shall submit requests for additional or replacement government equipment required in the performance of the contract, the contractor shall submit such requests through the COR to the COR Manager and CO for approval and any appropriate contract modification. The contractor shall not move equipment without the knowledge of the government equipment custodian and must move equipment to a secure area after an event if security is an issue.

3.3.1.1 Equipment Replacement. The government will have the option of replacing any item of equipment listed in this PWS at no additional cost to the contractor.

3.3.2 Equipment Accountability/Responsibilities. By completion or extension of the contract, a joint inventory of equipment shall be conducted by the contractor and a government representative. The contractor shall be liable for loss or damage to incidental furnished property beyond fair wear and tear.

Compensation shall be affected either by reduced amounts owed to the contractor or by direct payment by the contractor, the method to be determined by the CO. In the case of damaged property due to contractor negligence, the amount of compensation due the government by the contractor shall be the actual cost of repair, provided such amount does not exceed the economical repair value. In the case of loss or damage beyond economical repair to equipment, the amount of the contractor’s liability shall be the depreciated replacement value of the item to be determined by the CO.

3.3.3 Major Maintenance and Repair. The government shall provide major maintenance on equipment to include repair of all government provided equipment and replacement of component parts. The contractor is responsible for preventive maintenance of government equipment.

3.3.3.1 Maintenance Labor and Parts. Labor and parts related to maintenance shall not be included in the fixed price line item.

3.3.4 Preventive Maintenance Program. The contractor is required to provide preventive maintenance on a regularly scheduled basis to prevent the occurrence of defects and to detect and correct minor defects before they result in serious consequences IAW standard commercial practices and manufacturer's instructions manuals. Contractor shall make available an effective preventive maintenance program upon request by the Contracting Officer for review.

3.4 Services. The government will furnish the following related services:

3.4.1 Utilities. (GAS, ELECTRICITY, WATER, SEWAGE, HEAT)

3.4.2 Local Telephone Service. The government will provide two government telephone lines for local calls. The expense of any additional lines will be the burden of the contractor.

3.4.3 Other Services. The government will supply refuse collection, insect and rodent control, parking, security police response and fire protection response.

3.4.4 Regulations, Specifications, Standards. All applicable regulations required for use in the performance of this contract, as referenced in Appendix 2 of this PWS and throughout, shall be made available to the contractor.

APPENDIX 1

DEFINITIONS

1. Defective Service. A service output that does not meet the standard of performance associated with it in the Service Summary (SS) or the standards mentioned and set forth in this PWS.

2. Quality Assurance. Those actions taken by the government to ensure services meet the requirements of the PWS.

3. Contract Data Requirements Listing (CDRL). A list of authorized data requirements that will be provided by the Contractor to the Government during the performance of the contract.

4. Contracting Officer (CO). A duly appointed person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government.

5. Contracting Officer Representative (COR). The COR is an employee of the government responsible for surveillance of contractor performance.

6. Contracting Officer Representative (COR) Manager. Functional Director/Commander of the contracting requirements associated with the quality assurance program.

7. Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance surveillance and performance assessment. The document contains specific methods to perform surveillance of the contractor.

8. Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

TECHNICAL DEFINITIONS PECULIAR TO THIS PWS

9. 10LRS/LGRC Cadet Logistics Flight

10. 10CONS/PKP Director of Contracting

11. 10CONS/PKB Administrative Contracting Office (CO)

12. In-processing. This is a two-day event when cadet candidates report to the Air Force Academy, normally the last week of June or the first week of July. Extremely heavy workload should be anticipated at this time and for several weeks to follow. Historically the Tailor Shop has been required to operate more than 40 hours in a week during In-Processing to issue and fit approximately 1,100 candidates.

13. Shoulder Board/Marks. Shoulder Boards/Marks are a rank insignia worn by cadets. Exchange of shoulder boards/marks for the cadets is the responsibility of the Cadet Tailor Shop contractor.

14. Cadet Schedule and Appointments. Cadets are scheduled for classes during seven 50-minute periods each day, i.e., four periods before lunch and three after lunch. Cadets are scheduled for appointments to stagger reporting rate for the fitting of an issue on the ‘Master Schedule for Fitting and Issue’. For example, approximately 25 males and 5 females are scheduled for each of the seven periods per day for a two-week issue.

15. 1st, 2nd, 3rd, 4th. These designations indicate the cadet class year. New basic cadets in their first year at the Academy are fourth-class cadets.