Attachment_1_-_Ankara_Refrigerator_Maintenance_PWS.docx.pdf

Attachment 1 Dated: 20 July 2015

PERFORMANCE WORK STATEMENT

FOR

DECA REFRIGERATOR MAINTENANCE

FOR AKNKARA COMMISSARY

Incirlik AB, Turkey

20 July 2015

Table of Contents

SECTION 1 Description of Services/General Information Pages 2 - 9

SECTION 2 Service Delivery Summary Page 10

SECTION 3 Government Furnished Property and/or Services Page 11

SECTION 1 - DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1.1 DESCRIPTION OF SERVICES. The contractor shall provide all labor, personnel, vehicles, supervision, and other items necessary to Ankara Commissary refrigeration systems and heating ventilation and air conditioning system. The contractor shall perform to the standards in this contract and comply with all applicable local, provincial, Turkish, and United States regulations. The commissary refrigeration system includes, but is not limited to, all equipment (including all components/appurtenances internal or incidental to each piece) including display cases, unit coolers, reach in storage boxes, walk in storage boxes, condensers, heat water reclaim coils, compressor systems, condensing units, blast freezers, cooling towers, and refrigeration monitoring systems.

1.1.2 TYPE OF SERVICE REQUIRED.

1.1.3 REFRIGERATION SYSTEM. Includes defrost power wiring between compressor systems and unit coolers, and between compressor systems and display cases, control wiring between compressor systems and display cases, control wiring between compressor system and unit coolers between unit coolers and between compressor systems and display cases. All wiring controls, and components that are part of, in the control panels of, or internal to display cases, unit coolers, condensers, heat reclaim coils, compressor systems, hot water reclaim coils, cooling towers, and refrigeration condenser water pumps.

All wiring, controls, and components of remote defrost panels, the mechanical centers, and their ventilation fans and controls, power wiring, wire-ways, lighting circuits, switch light fixture, circuit breakers, and the mechanical center main disconnect, whether mounted inside or on the exterior of the mechanical center, hot water circulation pumps for heat reclaim valves, all refrigeration piping including repairing piping insulation, insulated and non-insulated suction piping and headers and condense drain piping (cold), and supports connecting compressor systems to internal display cases, condenser, reclaim coils, unit coolers, hot water reclaim coils, and interconnection display cases, unit coolers, heat reclaim and hot water reclaim coils, heat reclaim coils and condensers, automatic water treatment systems for water piping and pumps; all walk in storage rooms to include thermostats, control wiring, unit coolers, unit cooler drain pans, the drain line from the unit coolers, the heat tape on the drain pans, the drain line from the unit coolers, the heat tape on the drain line up to the edge to the floor drain, freezer vent heaters, doors, door gaskets, and door frame heaters.

1.1.4 REFRIGERATION TEMPERATURE CHECKS. The contractor shall perform temperature checks three times daily, at 0800, 1200, and 1600, Monday through Saturday. These temperature checks shall be documented on a government-supplied form. Commissary personnel shall perform the temperature checks on Sundays.

1.1.5 REFRIGERATION REPAIR AND MAINTENANCE REQUIREMENTS. The contractor shall perform daily inspections and maintenance of all refrigeration equipment to ensure proper temperature and relative humidity; shall perform daily inspections and maintenance of compressor system, oil levels, refrigerants, and moisture indicators in accordance with those requirements specified in the government furnished manufacturers equipment annuals; and shall perform daily inspections and maintenance of case lights, anti-sweat heaters, and cold room door and drain defrost heaters to ensure proper operation to include the insurance of unclogged drains. This schedule will be provided to the contractor on the first day of each quarter. Commissary personnel shall be responsible for emptying and restocking display cases scheduled for cleaning.

1.1.6 REFRIGERATION EMERGENCY SERVICE WORK. The contractor shall be available to respond to all refrigeration emergency service calls. The contractor shall provide the commissary officer with at least one, but not more than three, emergency telephone numbers to be contacted when a refrigeration emergency arises. The list of telephone numbers shall be prioritized in the order that government personnel should try them. The contractor shall be available for refrigeration emergencies 24 hours a day, seven days a week. Upon receipt of a refrigeration emergency telephone call, the contractor shall respond within 2 hours and shall repair the malfunctioning equipment within 24 hours of emergency notification. If the contractor is unable to repair the equipment within the allotted 24-hour time period, the contractor shall submit a written letter in English, to the contracting office, with explanation of contract non-compliance. The contracting office shall coordinate with the commissary officer to determine if explanation is acceptable. If the explanation is determined to be invalid, the contracting office shall take appropriate action.

1.1.7 HEATING AND VENTILATION AND AIR CONDITIONING

1.1.7.1 COMMISARY HEATING VENTILATION AND AIR CONDITIONING (HVAC)

SYSTEM. The commissary HVAC system includes but is not limited to all equipment (including all components/appurtenances internal or incidental to each piece of equipment required for a complete, operational system) including air handling units with associated heating and cooling coils, chillers, cooling, condensers, condensing units, compressors, boilers, return air fans, exhaust fans, heat exchanger, package air conditioning units, desiccant dehumidifying units, desiccant dehumidifying and air conditioning units, humidifiers, and duct-air units. The commissary HVAC system includes control systems including all wiring, control panels, dampers, sensors, controllers, control valves, relays and components for proper operation of each piece of equipment: air compressors, air tanks, refrigerated air dryers, filters, gauges, drain traps, valves, automatic dumps, pressure reducing valves, and components associated with pneumatic air compressors for a complete air station for pneumatic control systems:

piping (wear, refrigerant, and pneumatic) and connecting pumps, chillers, boilers, coils, condensers, and control component include repairing pipe insulation and superset; insulating any duct work, steam piping, refrigerant suction piping, hot water, chilled water, and condense drain (cold) piping not insulated; any water treatment system associated with equipment specified; all motorized, gravity and manual dampers associated with each fan system; and all piping, pumps, strainers, valves, oil heaters, gauge, meters, and day tanks.

1.1.7.2 HVAC REPAIR AND MAINTENANCE REQUIREMENTS. The contractor shall perform daily inspections and maintenance of all heating, air conditioning, and ventilation (HVAC) systems to ensure proper room environment and room temperature. The contractor shall perform inspection and maintenance on all components and appurtenances as described in paragraph 3 and in accordance those requirements specified in the government furnished manufacturers’ equipment manuals.

1.1.7.3 INITIAL REPAIR INSPECTION. The contractor shall perform an initial repair inspection within 5 days following contract award. All initial inspection repairs shall be completed within 30 days following contract award.

1.1.8 EMERGENCY SERVICE WORK CALL REQUEST. Emergency service work call requests will be made only by authorized government personnel. The contractor shall accept call from only those government personnel authorized. The list of authorized government personnel shall be furnished to the contractor at the beginning of the contract period.

1.1.9 ROUTINE CALLS. Authorized commissary management may call the contractor at the emergency telephone number and advise him about commissary equipment covered in this PWS that management may not consider functioning properly but is not considered an emergency.

These calls shall be considered routine calls. The contractor shall determine whether he or she needs to respond and repair the identified piece of equipment or if he or she should wait until their next visit. The government shall not be liable for failure to call the contractor in these situations.

1.1.10 EMERGENCIES RESULTING FROM POWER FAILURE. The contractor is responsible for making emergency service work calls upon request by authorized government personnel for restarting equipment when the commissary experiences power failures and upon the restoration the power fails to start (and commissary personnel are unable to start the equipment) and deficient temperatures and/or room service work call and discovers that there is no power being fed to refrigeration or HVAC as a result of a failed breaker, feeder, etc., the contractor shall notify the commissary manager. The commissary manager shall have the installation electric shop restore power to this equipment. In the event the contractor makes an emergency service work call and discovers there is no power being fed to the mechanical center main disconnect, the contractor shall notify the commissary manager. The commissary manager shall have the installation electric shop restore power. The contractor is responsible for making repairs as a result of failed breakers, wiring, etc., within the mechanical center. Once power is restored the contractor shall ensure that the refrigeration and HVAC systems start and operate correctly.

1.1.11 EQUIPMENT SHUTDOWN. Equipment shutdowns shall be allowed to perform preventive maintenance and equipment checks. The following are maximum allowed off times for equipment shutdowns. The times shall be at the beginning of each 8-hour or 24 hour period shown:

a. Condenser – 1 hour within an 8 hour period.

b. Unit Coolers – 2 hours within an 8 hour period.

c. Display Case – 6 hours within a 24 hour peroid.

d. Compressors – 1 hours within an 8 hour period.

e. HVAC Equipment - 8 hours within a 24 hour period.

1.1.12 EXTENDED SHUTDOWNS. A written request to the Ankara Commissary Manager and the contracting officer shall be submitted for any shutdowns that will be in excess of the allotted times as stated in paragraph 16 This request shall be submitted 3 workdays in advance of scheduled shutdown date.

1.1.13 DISPLAY CASE OUTAGE. Display cases shall not be turned off during store operating hours, as specified in paragraph 19. On days the store has normal store operating hours, store personnel shall allow adequate time after store closing for unloading of display cases. The contractor shall begin work on the display cases immediately after the display cases have been completely unloaded by store personnel.

On days the store is normally closed, unloading the display cases will be accomplished by store personnel. The contractor shall begin work on the display cases immediately after the display cases have been completely unloaded by store personnel. No more than 60 feet of case shall be shut down in a 24 hour time period.

1.1.14 PREVENTIVE MAINTENANCE. The contractor shall perform preventive maintenance at least monthly on all equipment, including components and appurtenances, internal or incidental.

Preventive maintenance will include, but not limited to, all repairs, checks, maintenance, and cleaning not covered in paragraphs 8 and 10 of this PWS. The contractor shall submit a monthly maintenance inspection schedule by the 25 th of the proceeding month to the commissary management for approval.

2 GENERAL INFORMATION.

2.1.1 QUALITY CONTROL. All checks, tests, maintenance, repairs, and calibrations performed under this Performance Work Statement (PWS) shall be performed in accordance with commercial practices to operate the refrigeration systems and HVAC systems at its most energy efficient level while maintaining proper refrigeration temperatures and proper room environment temperatures to include, but not limited to, recommend control points, refrigerant levels, oil levels, time delays, pressures, temperature, voltages, amperages, defrost times, part numbers, oil and refrigerant types, velocities, and operational characteristics. Use of DECAD 20-3 (directive to be provided upon contract award), dated

April 95, whenever possible and relevant to operations in Turkey.

2.1.2 QUALITY ASSURANCE. The Government will evaluate the contractor’s performance by appointing a Government Representative (GR) to monitor performance to ensure services are received.

The GR will record all surveillance observations. When an observation indicates defective performance, the GR will direct the contractor to re-perform service at no additional cost to the Goverment.

2.1.3 GOVERNMENT REMEDIES. The contracting officer shall follow FAR 52.212.4, Contract

Terms and Conditions-Commercial Items for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

2.1.4 GOVERNMENT REPRESENTATIVE (GR). The contractor shall coordinate all aspects of this service with the GR. Completed work shall be subject to inspection and acceptance by GR. The GR shall NOT direct or redirect any contractor action(s). This can only be done by the Contracting Officer.

2.1.5 CONTRACTING OFFICER AUTHORITY. Only the contracting officer has authority to enter into, administer, terminate or modify the terms and conditions herein. Any changes made by persons other than the Contracting Officer will be considered an Unauthorized Commitment and subject to Ratification Actions.

2.1.5.1 HOURS OF OPERATION. The Store operating hours: The commissary stores operating hours are as follows:

A. Monday CLOSED

B. Tuesday 10:00 to 1800

C. Wednesday 10:00 to 18:00

D. Thursday 11:00 to 19:00

E. Friday 10:00 to 18:00

F. Saturday 09:00 to 17:00

G. Sunday 09:00 to 17:00

2.1.6 RECOGNIZED HOLIDAYS. The contractor shall not normally be required to provide services on Turkish National and Religious holidays, or the U.S. holidays listed below. The Government does, however, reserve the right to require services on these holidays if determined necessary by the KO.

1 JANUARY New Years Day rd

MONDAY IN JANUARY Martin Luther King’s Birthday rd

MONDAY IN FEBRUARY President’s Day

LAST MONDAY IN MAY Memorial Day th OF JULY Independence Day st MONDAY IN SEPTEMBER Labor Day nd

MONDAY IN OCTOBER Columbus Day

11 NOVEMBER Veteran’s Day th THURSDAY IN NOVEMBER Thanksgiving Day

25 DECEMBER Christmas Day

2.1.7 SAFETY

2.1.7.1 SAFETY AND HEALTH TRAINING. The contractor shall develop a safety training program to provide work safety, fire prevention, and health training to all contractor employees performing work under this contract. The contractor shall maintain records of such training as part of the Quality Control

Program.

2.1.7.2 The contractor’s safety training program shall be of sufficient length and depth to ensure that employees are familiar with the following:

a. The hazards of the work tasks they perform

b. The hazards of the work areas to include physical dangers and hazardous substances

c. The personal protective clothing and equipment they will need how to use it and how to maintain it

d. The location and use of emergency and fire prevention equipment and fire reporting procedures

e. The emergency procedures that apply to their jobs, to include evacuation and emergency reporting

f. How to identify and report hazards

g. How to report work-related injuries and illnesses

2.1.7.3 The contractor shall attend all necessary training sessions required by the USAF to insure the safety of the facility and its patrons.

2.1.7.4 Alcohol and Drugs: The use of alcoholic beverages and/or illegal drugs by contractor employees while on duty is strictly forbidden. The contractor and/or GOVERNMENT will immediately remove any employee who is under the influence of alcohol and/or drugs.

2.1.7.5 Contractor will comply with the installation fire, sanitation, and safety regulations and will take prompt corrective action on reporting of violations.

2.1.8 SANITATION INSPECTIONS: In addition to inspections of contractor performance by the

Government Representative (GR), medical public health personnel assigned by the installation director of

Military Public Health (MPH) will also inspect for compliance with sanitary standards published in Air

Force Occupational Safety and Health Standards 48-114 (Appendix 1). Sanitary deficiencies require immediate correction. The MPH may shut down the facility until the contractor restores sanitary standards.

2.1.9 INSURANCE

2.1.10 Public Liability Insurance: Contractor will procure and maintain at its own cost and expense, from an insurance company or companies determined responsible by the Government, insurance coverage as set forth below and will furnish the Government at time of award, certificates of insurance evidencing that such insurance is in effect and that not less than ten (10) days prior notice will be given to the

Government in the event of modification, cancellation or non-renewal of such insurance coverage. Public liability insurance contracts will name the US Air Force as co-insured parties, in addition to the contractor, with the severability of interest clause, with respect to claims, suits, judgments, costs, charges, and expenses arising out of or in connection with losses, damage or injury resulting from the negligence or other fault of the contractor, it's agents, representatives, and employees.

2.1.11 Comprehensive General Liability Insurance: Comprehensive General Liability Insurance in minimum limits of fifty thousand ($50,000) dollars for injury or death of each person, one hundred thousand ($100,000) dollars for each accident or occurrence for property damage liability, and one hundred thousand ($100,000) dollars for each accident or occurrence for injury or death.

2.1.12 SECURITY.

2.1.13 Security Requirements: All contractor employees in performance of this contract, or any representative of contractor entering the Government installation will abide by all security regulations of the installation.

2.1.14 Removal of Contractor Employees: All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the Government installation will abide by all security regulations of the installation. The Government reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the contractor from total performance of the contract tasks specified herein.

2.1.15 Loitering: Contractor employees will not loiter in any working or patron area. Upon completion of their assigned shifts, or after eating, contractor employees will promptly depart from facilities.

Exception: any U.S. I.D. card holder.

2.1.16 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL

COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER. This provision is not applicable since no services are required during the crisis. Contracting Officer or Contract Administrator shall notify the Contractor, by any means of communication, of a crisis. There shall be no costs paid by the Government to the Contractor during a crisis except those costs incurred for work performed under this contract and PWS.

2.1.17 SPECIAL QUALIFICATIONS.

1.2.8.1. PERSONNEL. The contractor’s technicians shall have a minimum of 2 years experience in repair of the type of equipment listed in this PWS.

1.2.8.1.1. CONTRACT MANAGER. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate(s) who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer.

The contract manager or alternate(s) shall have full authority to act for the contractor on all contract matters related to daily operation of this contact.

The contract manager or alternate shall be available during normal duty hours within 2 hours to meet on the installation with Government personnel designated by the Contracting Officer to discuss problem areas. The contractor shall ensure the contract manager or alternate can be contacted during other than normal duty hours. Telephone numbers shall be provided to the contracting officer at the pre-performance conference. The contract manager and alternate must be able to read, write, speak, and understand English.

1.2.8.1.2. EMPLOYEES. The contractor shall not employ any person who is an employee of the

Government if the employment of that person could create a conflict of interest. Nor shall the contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DOD Directive 5500-7. In addition, the contractor shall not employ any person who is an employee of the Department of the Air Force is such employment would be contrary to the policies contained in AFI 64-105 CONTRACT REPORTING AND

CONTRACT PROFIT REPORTING SYSTEM . The contractor is cautioned that off-duty active military personnel hired to perform services under this contract may be subject to permanent change of station

(PCS), change in duty hours, or short notice deployment. Military reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.2.8.2. IDENTIFICATION. The Contractor shall provide the following list of data electronically on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The GOVERNMENT will run background checks on these individuals. It is anticipated that security checks will take 21-30 days to perform. For each individual the list shall include:

a. Full Name

b. Place of Birth

c. Current Address

d. Identification number (Photocopy of ID)

SECTION 2 – SERVICE DELIVERY SUMMARY

2. SERVICE DELIVERY SUMMARY. The following Services Delivery Summary (SDS) identifies the performance objectives and performance thresholds for critical tasks associated with providing support services for this requirement. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

SDS Performance

Objective

PWS

Para

Performance

Threshold

Surveillance Method

Frequency

1 Refrigeration

Maintenance

1.1.1.

1.1.2.

No more than 3 discrepancies per month

Periodic, Random, Customer complaint

Monthly

2 HVAC

Maintenance

1.1.3. No more than 3

discrepancies per month

Periodic, Random, Customer complaint

Monthly

SECTION 3 - GOVERNMENT FURNISHED PROPERTY AND/OR SERVICES

3. PROPERTY AND SERVICES PROVIDED BY THE GOVERNMENT: The Government will provide, without cost, the facilities, equipment, materials, and services listed below.

3.1.1 All buildings and any attachments are designated as no smoking areas. Smoking is prohibited within 50 ft of all buildings and attachments.

3.2 GOVERNMENT FURNISHED MATERIALS. The government shall provide manufacturer’s maintenance and repair manuals for contractor use. The contractor shall be responsible for maintaining these manuals in a neat and orderly manner, easily accessible to commissary personnel and other military organizations. The contractor shall maintain a stock of spare parts in a neat and organized manner, with a complete inventory listing. The contractor shall furnish the commissary officer with a list of recommended spare parts (by manufacturer, part description, model or part number, and quantities to be kept on hand) and inform the commissary officer immediately of which parts are not currently on hand so these parts can be approved for procurement. The contractor shall provide three quotes for replacement parts. The Ankara Commissary Manager must approve part prior to the parts being procured. Small spare parts shall be stored in a locked cabinet with larger spare parts (compressors etc.) being stored in a secured area supplied by the commissary officer. The contractor shall maintain an accurate parts inventory, which shows where spare parts need to be reordered. The commissary officer or his appointed representatives before procurement must approve all spare part requirements. The government reserves the right to request the contractor to procure and furnish parts and equipment normally provided as

Government Furnished Equipment on a reimbursable basis as needed.

3.3 UTILITIES. Water, restrooms, and electricity will also be provided at no expense to the contractor.

3.4 CONSERVATION OF UTILITIES. All utilities provided to the contractor shall only be used in the performance of official duties. The contractor shall make every effort to conserve on the use of the utilities.

3.5 CIVIL ENGINEERING SERVICES. The Governemnt will provide Civil Engineering services for real property maintenance, repair, fire prevention, inspection and prevention, and maintenance of

Government provided fire extinguishers and systems, pest control, and grounds maintenance.

a. Refuse Collection. Contractor shall utilize the Government provided collection station point nearest the facility.

b. Insect and Rodent Control. This service will be provided as often as deemed necessary by

Base Entomology.

3.6 SECURITY POLICE AND FIRE PROTECTION SERVICES. In cases of emergencies, Security Forces, Medical and Fire Protection can be reached via the base 112 system. Security Forces non-emergency phone number is 676-3200.

3.6.1 MEDICAL EMERGENCIES. In the event of a medical emergency, accident, or injury involving contractor personnel during performance of duties under this contract, services will be rendered in order to save life, limb or to stabilize for transportation to a local medical treatment facility. The contractor shall reimburse the Government for the emergency medical services.