SOW_MoraleNet_on_Aviano_AB.pdf

FA5682-17-Q-0016

STATEMENT OF WORK

FOR

BASE MoralNet SERVICE

AVIANO AB, ITALY

AVIANO AIR BASE, ITALY

20 JULY 2017

1.0 SCOPE

2.0 GENERAL DESCRIPTION

3.0 SCHEDULE

4.0 CONTRACTOR PROFESSIONAL SERVICES AND RESPONSIBILITIES

5.0 PROCUREMENT

6.0 CHANGE CONTROL PROCEDURES

7.0 INSTALLATION

8.0 PLACE OF PERFORMANCE

9.0 HOURS OF WORK

10.0 POINTS OF CONTACT

11.0 ADDITIONAL REQUIREMENTS

12.0 APPENDICE

1.0 SCOPE

This Statement of Work (SOW) is for a contractor to provide a Wi-Fi Morale Network (MoraleNet) service in public areas without utilizing the official military communication infrastructure.

31 Force Support Squadron (FSS) will award and fund one (1) year of service with additional two

(2) one (1) year option periods and six (6) months of extended service option.

2.0 GENERAL DESCRIPTION

The contractor shall provide all design, labor, and materials to install infrastructure/software for the commercial internet service, MoraleNet. All equipment, installation and wiring will be provided and/or performed by the contractor, to include permits or permissions to get the access point operational at the selected areas. The solution will be installed in accordance with all commercial, United States Air Force (USAF) and Italian Air Force (ITAF) regulations and standards. The requirement is to install a turn-key solution using microwave access points across Aviano Air Base where designated to allow all weather access to the commercial internet. MoralNet will be authorized to broadcast in common accessible areas only and will not duplicate the service if already provided by other means. MoraleNet will not be connected to the base network and will not use “af.mil” domain.

Provider will deliver backbone commercial network access of not less than 100 Mbps upload and download bandwidth with a minimum bandwidth standard of 0.5 Mbps per user. Bandwidth will be increased or decreased as required to allow optimum service at the lowest permissible bandwidth. The bandwidth usage will be controlled to enable access by all customers without one customer affecting the other.

The following is a summary of work:

• Contractor will create and present project details with installation phases and timelines

• Contractor will provide the Government all equipment technical data sheets

• Contractor will identify main/subordinate antenna location(s) as well as other solutions and costings for future expansions/changes

• Contractor will configure the wireless network in accordance with directives and limitations given by the Government (i.e. login/password; limit of bandwidth per each user; block of certain websites; users not being able to see each other surfing contents etc.…).

• Contractor shall submit Frequency Request Sheet*

• Contractor will provide regular/periodical (quarterly) maintenance and special maintenance on demand

• Contractor will provide metrics on service usage on demand (i.e. peak hours of usage/how many users/ upload/download/) to be utilized for modification of the contract or renewal

• Contractor will provide English speaking help desk services with live personnel available during duty hours Mon-Fri

• The response time for contractor support/repair action(s) shall be no more than 2 work days for equipment failure or major breakdowns

• Request a minimum of 2 days response maintenance agreement along with a two year warranty agreement. Response time must be 24/7.

• Contractor will notify the Government of any discrepancies, problems, misuse of the service or system

• For additional installations the contractor has 7 days to perform the site survey and provide the Government with a technical solution. Once solution is approved the installation shall occur within 15 days from notification

• If needed, requested contractor will provide training to base personnel/POC

• Contractor shall provide all labor, materials, transportation, safety measures and supervision and will follow all base regulations and policies regarding security, safety, environmental, federal, state and local regulations, as applicable.

• There will be no Government furnished equipment provided under this contract

• The Government will provide access to buildings (communication-rooms and any other part of the building involved in the installation) as well as space for placement of contractor’s equipment and electrical power required. If additional space is required to support future Government requirements, the contractor shall coordinate with the customer to determine if space is available.

• The Contractor’s equipment shall be upgradeable or expandable to support changes in service requirements. To meet expansion requirements, the contractor’s equipment shall be modularly expandable or reducible to permit growth or to migrate to higher or lower order services.

• US Government/DOD Policy regarding wireless services may change throughout the life of the contract. These policy changes may affect this contract and therefore may require future modifications to remain in compliance with DOD policies.

• Subject to military security requirements, the U.S. Government and ITAF shall permit contractor personnel access at all times to perform system troubleshooting, repair and testing as base mission permits

• The Contractor or Customer POC will coordinate with 31 CS/SCXP if access to Comm rooms are required.

• Any discrepancies involving completion of project tasks or disagreement between the Government and the chosen contractor will be referred to both organizations’ contracting offices for review and discussion.

• The contractor is required to provide a quote for monthly internet service.

The initial installation will be for the following buildings/locations:

• Building 1412 DFAC includes the inside and outside patron seating areas for a total area of 411 square meters of coverage for average 110 users;

• Building 1405 fitness center, includes the entire facility

• Building 1430 fitness center, includes the entire facility

• Both sides of the outside running track at building 1405 fitness center, includes total area of

200 square meters of coverage for 30 users

• Building 1403 Finance/Pass & Registration customer waiting area, includes a total area of

226 square meters of coverage for 25 users; and

• Freedom Park Playground, specifically between buildings 14559 & 14554, includes total area of 100 square meters of coverage for the 50 users;

• Building 1467 Refuge, includes a total area of 110 square meters for 6 users; and

• Four (4) Dorm BBQ areas located outside building 1427, 1422, 1426, and 1424 that covers

200 square meters for 30 users.

3.0 SCHEDULE:

Contractor shall have approved drawings and submittals for all materials and software prior to any new work or installation of equipment, including accessory items. All work must comply with environmental laws and regulations, as well as with Italian law in regards to privacy, misuse and interception. Total cost for a complete working system shall be defined by the contractor before contract award. No changes will be allowed unless a contract modification is released and additional pricing information requested. The contractor shall prepare and deliver an integrated master schedule detailing program activity. The contractor shall baseline the project schedule/plan upon contractor and Government agreement. In addition, the contractor shall identify any changes to the schedule by providing an updated schedule. The contractor shall include justification and requests for approval for all schedule modifications.

4.0 CONTRACTOR PROFESSIONAL SERVICES RESPONSIBILITIES

4.1 General

The Contractor shall provide a commercial internet service that will enable its users to connect and access the internet sites, on line banking accounts, email… A location should immediately begin to broadcast internet service once it has been setup. Completed system must adhere to all Air Force and base installation practices, USAF/DoD regulations, technical letters and instructions and applicable industry standards. It has to be compliant with Italian law in regards to privacy, misuse and interception. Any work deemed to be not compliant shall be re-worked at the contractor’s expense.

4.2 Access Points

The Contractor shall provide MoraleNetwork Service according to Attachment 1 (Maps).

4.3 Bandwidth

The Contractor shall provide Aviano AB with 100 Mbit/s Internet network service in download, as well as, 100 Mbit/s in upload with a minimum bandwidth standard of 0.5 Mbps per user.

4.4 Maintenance Support

The Contractor shall provide maintenance on the system when a component of the system fails.

There shall be two (2) days response time for on-site maintenance to fix a failed system component (during normal business hours (7:30 a.m-4:30 p.m. (Monday to Friday)).

4.5 Network Monitoring/Technical Support

The Contractor shall provide 24/7 technical support for the system providing a number that appointed members can call with service issues. The Contractor shall provide a network monitoring support where they can remotely monitor the system and be able to fix technical issues remotely.

The system should maintain an up-time capability in accordance with commercial standards.

5.0 PROCUREMENT

5.1 Equipment Ownership

The contractor shall purchase, with government approval, all equipment, and accessories necessary for the execution of this project according to the applicable List of Materials (LOM). The equipment will be owned by the contractor and the contractor will be responsible for the maintenance of the equipment and removal of equipment if needed.

The table below will be filled and submitted together with the quote.

Frequency Band Transmitted PWR Aviano Unit Managing Equipment Equipment Nomenclature Type of Antenna Location of Receiving Antennas (Bldgs.)

Antenna Gain Antenna Height Above Sea Level Location of The Transmission Signal (GPS Coordinates)

5.2 Equipment Warranty

Two year warranty agreement and maintenance of the equipment for the life of the contract.

6.0 CHANGE CONTROL PROCEDURES

The Government may request changes in or additions to the work being provided here under by written modification to the contractor by a warranted contracting officer. Contractor will comply, to the extent feasible, with such requested changes. Should contractor determine that such changes cause an increase or decrease in the cost of or time required for performance of the work, contractor shall advise contracting thereof. The customer requested changes shall not become effective, until agreed upon and executed by contractor and contract officer. Contractor will begin work in response to Government’s requested changes upon receipt of the written notification, a Purchase Order, and Addendum to the SOW for additional work.

7.0 INSTALLATION

The contractor shall provide all equipment and supplies necessary to support this requirement. The Contractor shall provide a list of all components installed per this project, as well as a list of the components removed if any.

7.1. Testing and Acceptance

7.1.1. Testing

The contractor will ensure installation is operational and meets all required commercial, local and international industry standards, military instructions, standards, policies, guidelines, regulations and practices. The testing procedures will be provided in writing and also a copy of the outcome of the performed test.

7.1.2. Acceptance

The expansion shall operate with minimal failure after acceptance testing and activation of service.

The contractor shall provide all support necessary during this period to resolve any issues that may arise. As- built drawing shall be provided upon completion of the project to 31 CS representatives.

8.0 PLACE OF PERFORMANCE

The location of installation is on Aviano AB. The contractor is expected to work normal business hours, 0730 to 1630, with sufficient time to allow for entrance and exit of base security points before during and after the normal work hours.

9.0 HOURS OF WORK

The contractor shall perform all work during normal duty hours, 0730 to 1630, Monday through Friday excluding federal holidays.

10.0 POINTS OF CONTACT (POC):

Point of Contacts will be provided at time of award of the contract

11.0 ADDITIONAL REQUIREMENT:

All work area shall be kept as clean as possible during working hours. Debris will not be allowed to accumulate on work site. All debris will be deposited in an authorized container supplied by the contractor.

12.0 APPENDICES

*Appendix 1 – Maps *Appendix 2 – Frequency Request Sheet

There will be no Government furnished equipment provided under this contract