Attachment_1_-_Statement_of_Work.docx

DEPARTMENT OF THE AIR FORCE

HEADQUARTERS 100TH AIR REFUELING WING (USAFE)

ROYAL AIR FORCE MILDENHALL, ENGLAND

3 September 2019

STATEMENT OF WORK

RAF Mildenhall, United Kingdom Unify, Atos Collaboration Solutions

1. SCOPE

The 100th Air Refueling Wing Command Post (100 ARW/CP) currently uses a Siemens Advanced Digital Telecommunications System (ADTS) console for command post telephone and radio communications. The current configuration has a total of six controller positions (four located in the primary command post and two in the alternate command post.) All controller positions connect to the HiPath 4000 host server located in the CP switch room in Building 591.

Pursuant to this Statement of Work (SOW), the offeror will provide the removal and disposal of current Siemens console in addition to labor, parts, installation, maintenance, and technical support to the upgraded OpenScape Voice V9 platform in Building 591 and Building 809 at RAF Mildenhall. The maintenance covered is for the upgraded OpenScape Voice V9 communications system. This system is will be fully integrated on the premise of the 100 ARW/CP, RAF Mildenhall, UK.

The communication system comprises the following salient characteristics that the offeror will service and maintain:

Primary Command Post Install

· OpenScape Voice Node A

· Installation Material Node A

· Voice Recorder Primary CP

· Controller Positions - Primary CP Alternate Command Post Install

· OpenScape Voice Alternate CP (Node B)

· Installation Material Alternate CP (Node B)

· Voice Recorder Alternate CP

· Controller Positions Alternate CP

Possible specification are included below. Per Unify, Inc all part that has the name HiPath, OpenStage, OpenScape, OSXprt, and Unify proprietary to Atos/Unify. All other products may be considered brand name or equal:

Primary Command Post

· OpenScape Voice and OpenScape UC Application Enterprise Edition Package V9.2 – Qty 1 (Brand name)

· OpenScape Voice V9 Base Package (100 Licenses) – Qty 1 (Brand name)

· OpenScape Voice V9.2 Option for Redundant system License – Qty 1 (Brand name)

· PowerEdge R640 Server - Qty 1

· APC SMART UPS SRT3000RMXLA – Qty 1

· APC Smart-UPS battery SRT96RMBP – Qty 1

· Wall mounted 19 inch rack (Tripp Lite SRW12US) – Qty 1

· SuSE SLES 3 Year Upgrade Protection License for App Server – Qty 3

· Dell R230 for survival authority – Qty 1

· Windows Server 2012 R2 Standard Telecom, 2CPU and 2VM – Qty 3

· Microsoft Windows 10- Qty 1

· Mediant 800 with 2 E1/T1 voice interfaces and 2 Active/Standby GE LAN ports - Base PRI connection – Qty 1

· Mediant analog FX gateway - for external connections – Qty 1

· IP Radio GW Rack Chassis Dual Mounting Shelf – Qty 1

· IP Radio Gateway GL-GW-S2R1P1-1001-MB00 V(2.0) w/SNMP, General License (Without Radio Bridging) – Qty 4

· DUAL OUTPUT LOGIC RELAY – Qty 1

· RACK MOUNT SHELF 10 UNITS – Qty 1

· VDC DUAL POWER SUPPLIES – Qty 1

· Fuse Panel 12/24 – Qty 1

· Versitron 10/100TX 100FX FIBER Media Convertor – Qty 1

· Versitron 10/100FX 100TX FIBER Media Convertor – Qty 1

· Netgear ProSafe Plus JGS516PE Ethernet Switch – Qty 1

· HiPath Trading (Applications) PC – Qty 1 (Brand name)

· ASC EVOLUTIONneo Recording Solution – Qty 1

· Dell Sys Mgr Server w Win – Qty 1

· Dell E Series Monitor - 17" VIS, VGA – Qty 1

· HiPath Trading Contact I/F (48) Qty 1 (Brand name)

· OpenScape Softclient Base License – Qty 1 (Brand name)

· Single Lic HiPath TradeV3 – Qty 8 (Brand name)

· Console PC touch WIN10 1yr warranty – Qty 8

· OpenStage Dual Ch-Speaker Module – Qty 16 (Brand name)

· PTT Headset w Beltswitch – Qty 8

· Handset 6-wire PTT – Qty 16

· OpenStage cradle, all-purpose – Qty 16 (Brand name)

· Extra module: connect 4 analog audio dev. (handsets, microphones) via USB to any PC – Qty 8

· APC Smart UPS 1500VA – Qty 8

· OpenScape Desk Phone IP 55G (SIP) Text (black) – Qty 2 (Brand name)

· Devices Power Adapter USA – Qty 2

Alternate Command Post

· PowerEdge R640 Server – Qty 1

· APC SMART UPS SRT3000RMXLA – Qty 1

· APC Smart-UPS battery SRT96RMBP – Qty 1

· Wall mounted 19 inch rack (Tripp Lite SRW12US) – Qty 1

· Versitron 10/100TX 100FX FIBER Media Convertor – Qty 1

· Versitron 10/100FX 100TX FIBER Media Convertor – Qty 1

· Netgear ProSafe Plus JGS516PE Ethernet Switch – Qty 1

· OpenScape Desk Phone IP 55G (SIP) Text (black)- Qty 2 (Brand name)

· Devices Power Adapter USA – Qty 2

2. MAINTENANCE AND SUPPORT

2.1 Maintenance Support: The Offeror will provide a maintenance and support contract for the 100 ARW/CP from 20 Sep 2019 - 19 Sep 2020. Only personnel assigned to the 100 ARW/CP are authorized to notify the Offeror. The maintenance support will consist of emergency technical assistance, including 24/7 remote dial-in, and on-site responses, as appropriate, for system failures. Maintenance will be provided for all hardware/software, materials, and workmanship for the Unify Console. All business hours are based on UK local time, not the Offeror’s business hours.

2.2 System Failures

2.2.1 Level I: A Level I failure is the loss of the ability to initiate or answer calls on 25 percent or more of the circuits.

2.2.1.1 If a Level I failure occurs, the Offeror will respond with a remote dial-in within two (2) hours of the Offeror’s receipt of the notification of the failure and immediately commence efforts to diagnose and repair the problem. The Offeror will continue to work on the problem or conduct on-site responses, if necessary, until full system capabilities are restored.

2.2.2 Level II: A Level II failure is the loss of supervision, conference ability, voice capability, or ability to initiate or answer calls on 10 to 24 percent of the circuits.

2.2.2.1 If a Level II failure occurs, the Offeror will respond with a remote dial-in within three (3) hours of the Offeror’s receipt of the notification. The Offeror’s personnel will use all efforts to begin diagnosis and repair efforts within forty-eight (48) business hours of the Offeror’s initial notification or will conduct on-site responses if necessary, until full system capabilities are restored.

2.2.3 Level III: A Level III failure is any hardware malfunctions or software error that degrades service to less than the desired performance, but which does not constitute a Level I or Level II failure.

2.2.3.1 If a Level III failure occurs and the customer notifies the Offeror, the Offeror will begin repair efforts starting with a remote dial-in within three (3) business days after the customer’s receipt of notification of the minor failure.

Airmen – Readiness – Culture “Where Eagles Dare!”

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