ESS_IDS_PWS.pdf

DEPARTMENT OF THE ARMY

UNITED STATES ARMY GARRISON JAPAN

DIRECTORATE OF EMERGENCY SERVICES

UNIT 45006 APO AP 96343-5006

PERFORMANCE WORK STATEMENT

FOR

MAINTENANCE AND SERVICE CONTRACT FOR

ELECTRONIC SECURITY SYSTEMS AT U.S. ARMY

GARRISON JAPAN INSTALLATIONS

1 August 2019

Table of Contents

SECTION 1 Description of Services / General Information Page 1

SECTION 2 Services Summary Page 14

SECTION 3 Appendices Page 15

APPENDIX A1: Electronic Security Systems /Intrusion Detection Systems Equipment Location

APPENDIX A2: Cost Distribution Table

SECTION 1

DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.0. DESCRIPTION OF SERVICES. This is a non-personnel service contract to provide maintenance for Electronic Security Systems (ESS) and supporting communications equipment.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The contractor shall provide all necessary labor, personnel, supervision, management, tools, equipment, transportation, materials, and any other items or services necessary to perform maintenance & service of all Electronic Security Systems (ESS), and the supporting communications equipment, at various sites under the United States Army Garrison –Japan (USAG Japan). USAG Japan Camp consists of areas divided into four areas. These areas include Camp Zama, Hardy Barracks, Sagami Depot and Yokohama North Dock. A list of the equipment in these areas is provided in Appendix A1 and Appendix A2 of this Performance Work Statement (PWS).

1.1. INSPECTION AND MAINTENANCE.

1.1.1. Fluctuations in the quantity of the equipment to be serviced throughout each of the option years could result in a reduction through attrition or gain because of added coverage. The Contractor shall also be responsible for corrective maintenance (CM) and service, and Preventive Maintenance (PM) for increases in equipment quantities during the current, awarded maintenance period. One month prior to the expiration of the current awarded period of performance, the Contractor shall provide the Government a consolidated list, arranged by Garrison, listing all increases and decreases of equipment within. The Government may use this list to modify the PM requirements for the next option year.

1.1.2. For any equipment currently under warranty, the Contractor shall determine whether the fault is due to the warranted issues or other causes. If it is determined that the fault is due to other causes then the Contractor shall repair the fault. If it is determined that it is warranted equipment then the Contractor shall do the following:

*Contractor is to provide suspected faulty equipment information to the owner of the equipment. The information shall include, as minimum, the location, model & serial number of parts, and the troubleshooting tests that have been performed.

*Contractor shall receive permission from the Owner to repair warranted equipment.

*If permission to repair is provided, then the Contractor shall remove the warranted equipment and turn over to the On-Site Representative for shipment of equipment for repair. Upon return of equipment the Contractor shall re-install

it. If the equipment has already been replaced with a spare, then the repaired equipment can be placed in the spare inventory.

The contractor shall perform routine monthly inspection and maintenance services for monitoring systems listed in Appendix A1 and A2. The contractor will provide semi-annual preventive maintenance per manufactures’ recommendation on all Advantor ASN head end equipment and Advantor installed IDS and Access Control Systems. The contractor shall provide all consumable parts/materials necessary for performing the inspection and maintenance services.

The alarm activation systems and data management computer systems that are connected to the monitoring systems shall be inspected to verify the operating condition but excluded from maintenance services.

1.1.3 Contractor shall supply all equipment, materials, documentation and labor required to implement this ESS task order. All supplied equipment and materials shall be consistent with existing equipment and manufacturers.

1.1.4 Contractor shall comply with all requirements of the Network Enterprise Center (NEC) or its equivalent authority related to repair or installation of transmission equipment, systems, and software.

1.1.5 Work and material shall conform to all applicable U.S. and Host Nation Regulations and Codes. If any codes between U.S. and Host Nation codes are in direct conflict with one another, then coordinate with the Facilities Management Division (FMD), NEC, or DPW for further guidance. Otherwise follow the more stringent requirement.

1.1.6. Monitoring Parameters. The contractor shall inspect and maintain the monitoring systems not to deviate from the performance criteria for each monitoring parameter as determined by COR.

1.1.7. Submittals.

(1) Annual Work Schedule

(2) Monthly Inspection and Maintenance Report

1.1.7.1. Contractor shall provide the management staff, material and financial resources, documentation, and technical expertise to perform all the tasks included in this task order. Contractor shall manage the total work effort associated with all services required herein to assure full and timely completion of these services. Included in this function is a full range of duties including, but not limited to, planning, scheduling, cost accounting, report preparation, establishing and maintaining records, and quality control.

1.1.8 Annual Work Schedule. The contractor shall provide a one-year work schedule both in English and in Japanese to the Contracting Officer’s Representative (COR) and obtain his/her approval no later than fifteen (15) calendar days prior to the commencement of on-site work. The contractor shall not deviate from the approved schedule without obtaining prior to approval by the COR.

1.1.9. Monthly Inspection and Maintenance Report. The contractor shall prepare and submit the report both in English and in Japanese to the COR within ten (10) calendar days after completion of each inspection and maintenance service. The report shall be digital format-type and include the following items as a minimum:

(1) Location

(2) Date and time work performed

(3) Who (licensed tech) performed the service

(4) Description and method of service performed (Including validation result)

(5) Inspection and/or maintenance data

(6) Conditions of the monitoring system

(7) Signature of Contractor Representative

1.2. REPAIRS.

1.2.1. Repair work includes the reprocessing or replacement of parts or materials which have deteriorated and could not have been corrected through maintenance servicing. Repairs may be identified during routine maintenance service or as an on-call service. Repair work may also be required for correction of conditions and equipment that adversely affects the use of system for designated purpose as well as to restore any failed or failing components. Corrective maintenance is a form of system maintenance that is performed after a fault or problem emerges in a system, with the goal of restoring operability to the system. Corrective maintenance may fall into two categories.

(a.) Unexpected fault or failure in system or system components.

(b.) Corrective maintenance that is performed on system or system components that are most likely to fail due to end or near end of life cycle periodicity.

Preventive maintenance is the practice of routinely taking measures that reduces the risk of failures and improves the likelihood of quick recovery in the event that a failure does occur.

Corrective maintenance is done randomly while preventive is done frequently. Preventive maintenance is scheduled and will minimize the need of corrective, while corrective will maximize the preventive actions.

1.2.2. In the event that the contractor identifies needed repairs during maintenance service, the contractor shall immediately inform the COR and take temporary measures to ensure safety and to minimize/prevent further damages to the systems. Additionally, the contractor shall submit a deficiency report in both English and Japanese to the COR of each installation within five (5) calendar days of the findings. The deficiency report shall include at a minimum of the following information:

(1) Location

(2) Finding date of failure

(3) Description of failure (pictures, drawings, etc.)

(4) Justification (what will happen if repair is not accomplished)

(5) Description of repair work

(6) Material list and man-hours for repair

(7) Proposed repair schedule

(8) Cost estimate for repair work

(9) Submission date of the report with contractor representative’s signature

Appendix A3 identifies scope of CLIN structure. CLIN 0001covers Inspection and Maintenance (FFP) fixed cost. CLIN 0002 covers Repair Parts (reimbursable)

1.2.3. The Contractor shall provide Emergency CM Service and Repair for all critical IDS equipment within AA&E storage areas, medical and pharmaceutical storage areas, Secret Internet Protocol Router Network(SIPRNET), Sensitive Compartmented Information Facilities (SCIF), Temporary Space Working Area (TSWA) or any location where a guard would be required to be posted in the event the IDS becomes non-functional. The Contractor shall provide Routine CM Service request response as defined below for all non-critical IDS, ACS, and communication equipment. Emergency CM Service and Repair shall begin on site within two (8) hours after it is requested by the Government. Repairs should be operational within 8 hours of the service call or 4 hours upon receiving replacement parts.

1.2.4. If on-call service is required, the contractor shall dispatch an engineer within 72 hours after notification from the time of the COR’s on-call service request. The contractor shall report to the work location, survey, perform minor repairs, and restore the equipment and/or systems to the maximum extent practicable. If the repair is unable to be made at the time of the response, the contractor shall immediately take temporary measures to ensure safety and to minimize/prevent further damages to the systems. The contractor shall submit a deficiency report in both English and Japanese to the COR of each installation within five (5) calendar days.

1.2.5. The Contractor shall provide Routine Maintenance Service and Repair for all the ESS components specified herein during normal business hours, Monday through Friday, 0800 to 1600, excluding United States (US) Federal holidays. Failure of any non-critical system components on weekends or US Federal holidays, and after normal business hours shall not be considered Emergency CM Service and Repair.

1.2.6. Customer Support Center (CSC). Contractor shall operate a CSC and shall be the single point of contact for reporting all customer services/repairs and shall operate 24 hours a day/7 days per week. Contractor shall have procedures for receiving and responding to technical inquiries and service requests. The CSC plans and procedures must be provided within the Maintenance Plan. A single telephone number shall be provided by the Contractor for the receipt of service requests and technical inquiries.

Service requests shall be considered received by the Contractor at the time and date the telephone call is placed by the authorized Government representative. Contractor shall separately record each service request, as received. The status of any service request must be provided within two (2) hours of any inquiry during normal working hours. The CSC will document the service request, coordinate resources and monitor progress to ensure the resolution of all work.

1.2.7. If the estimated repair cost is below $10,000.00, or equivalent yen value, to include labor, material, equipment, and any costs associated with the on-call service (travel, labor, or other costs) if there was an on-call service, the COR will notify the contractor to immediately proceed with the repair. If the estimated repair exceeds $10,000.00, the contractor shall not commence until a notification is provided by the Contracting Officer.

1.2.8. The contractor shall accomplish routine repair work IAW an approved schedule. If the repair work requires any utilities/operation outage, the contractor shall provide the detailed work schedule to include the outage plan and obtain approval for the outage from all affected customers through the COR prior to shutting a system down.

1.2.9. Spare Parts Inventory. The Contractor shall provide a recommended spare parts list to the site POC for review. After approval from the site POC and the COR, the Contractor shall either carry an inventory of critical spare parts or provide the spare parts for the site POC to minimize disruptions in service. Initial spare parts and any follow-on requirements shall be procured using a SO.

1.2.10. Replacement parts shall be based on the equipment lists and/or drawings, under Appendices 1 and 2 when possible. When parts are no longer available then comparable parts can be substituted with no more than a 5% increase or submit three proposals of the equipment.

If a replacement part is required that is not on the list then submit three proposals of the equipment to be added to the list.

1.2.11 Replaced Equipment Disposition. All equipment, except batteries, that has been replaced shall be returned to the Government. Outdated, damaged, or replaced batteries shall be properly disposed by the Contractor.

1.2.12. Repair Report. The contractor shall prepare and submit a written report within five (5) calendar days after the repair is accomplished. This report shall include:

(1) Date, time, and repair service performed, including step by step process

(2) Photographs showing deficiencies and repair performed

(3) Results of follow-on inspection, testing, and certification

(4) Repair material and labor cost, including man-hours

(5) Submission date of report with contractor’s representative’s signature

1.2.13 Monthly Status Report. Contractor shall deliver monthly, to the COR a complete summary reports of all maintenance and service activities to include the following:

• Approved SOs, to include all pre-approved, that have been concluded and signed by the Site Representative as being completed

• All service tickets with all data in type written (not handwritten) format

• All PMs conducted with check off sheets

• All PM and CM service request information shall be input into the form as provided the COR. The form shall be provided in a digital Excel application in a cumulative format for the entire year. (Contractor shall use the Government provided electronic copy)

• A short narrative that describes work that has been done, reports any problems or outstanding issues, schedule of any ongoing or outstanding SOs, and provides any other information relevant to the project.

• Expiration Date of Warranty items

The monthly reporting period for the status report should be delivered prior to, and coincide with, the dates reflected in the monthly invoicing period of performance

1.3. MANUFACTURER’S OPERATION AND MAINTENANCE MANUALS. The manufacturer’s operation and maintenance manuals are available for the contractor at each job site. Prior to the commencement of work, the contractor shall review and obtain necessary information including specifications of the system descriptions, physical condition of the existing systems, and any other conditions essential for maintaining the systems in safe and reliable operating conditions.

2.0 GENERAL INFORMATION

2.1. CONTRACTOR PERSONNEL.

2.1.1. Contract Manager. The contractor shall provide a contract manager who shall be responsible for all requirements in this PWS. The name of this person and an alternate(s) who shall act for the contractor when the manager is absent, shall be designated in writing to the Contracting Officer (KO). The contract manager or alternate shall have full authority to act for the contractor on all matters relating to this contract. The contractor shall provide the contract manager’s names, addresses, and telephone numbers.

The contractor shall maintain a current listing of employees, providing updates as changes occur. The contract manager or alternate shall be proficient in English and have a good understanding of the requirements pertaining to this contract for interpretation and implementation of directives (written and oral), issued in English by the KO or COR. If the contract manager or alternate do not meet these requirements, the contractor shall provide a translator for them.

2.1.2. Contractor Employees. Contractor personnel shall be easily recognizable as contractor employees.

This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges which contain the contractor’s company name and the employee’s name.

Any individual performing technician services shall have certifications or training on the systems being maintained. Technicians must be able to configure, troubleshoot and repair communication equipment within the ESS and IDS network infrastructure. Primary first responder maintenance technicians must have five (5) years’ experience servicing ACS, IDS, and communication equipment. There must be a minimum of one U.S. citizen technician available to provide maintenance in Arms, Ammunitions, and Explosives (AA&E) facilities and sensitive compartmented information facilities (SCIF). U.S. Technicians must have a minimum of two (2) years’ experience servicing ACS, IDS, and communication equipment. The Contractor shall provide a list of the personnel performing the work to the on-site representative. All Contractor personnel shall speak fluent English.

During the execution of this task order, the Contractor shall provide documentation to show that the new personnel have the training and certifications required by this PWS. Notifying the Contracting Officer and providing documentation shall be done within 10 days of the kickoff meeting and of any change in personnel. The Contractor shall meet requirements to access all installations covered under this task order.

2.1.3. Removal of Contractor’s Employees. The contractor shall utilize only experienced, responsible and capable employees in the performance of this contract. The KO may require that the contractor remove any of his/her employees who endanger persons or property, or whose continued employment under this contract is inconsistent with the interests of the U.S. Government.

2.1.4. U.S. Government and/or Master Labor Contract Employees. The contractor shall not hire employees of the U.S. Government and/or Government of Japan Master Labor Contract employees in violation of the Procurement Integrity Act. See FAR 3.104. Furthermore, the contractor shall not employ any Department of Defense employee, either military or civilian, unless such person seeks and receives approval IAW Department of Defense 5500.7-R, Joint Ethics Regulation.”

2.1.5. Military Personnel. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty.

Abrupt absence of these personnel could adversely affect contractor’s ability to perform; however, their absence at any time shall not constitute an excuse for non-performance under this contract.

2.1.6. Roster. The contractor shall provide a complete roster of all personnel (including the contract manager and alternate contract manager) to the COR prior to start of performance. The roster must include names and telephone numbers of the contract manager and alternate(s). The contractor shall maintain a current listing of employees, providing updates as changes occur.

2.2. QUALITY CONTROL. The contractor shall utilize its existing quality control program to ensure the services are performed IAW commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. At a minimum, the contractor shall develop quality control procedures addressing the areas identified in Section 2, Services Summary.

2.3. QUALITY ASSURANCE. The Government will evaluate the contractor’s performance IAW the Quality Assurance Surveillance Plan (QASP) by appointing a COR to monitor performance to ensure services are received.

2.4. GOVERNMENT REMEDIES. The KO shall follow FAR 52.212-4, Contract Terms and Conditions- Commercial Items, for the contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

2.5. CONTRACTING OFFICER (KO) AUTHORITY. Only the KO has authority to enter into, administer, terminate or modify the terms and conditions herein. Any changes made by persons other than the KO will be considered an unauthorized commitment and subject to ratification actions IAW FAR 1.602-3.

2.6. CONTRACTING OFFICER’S REPRESENTATIVE (COR). The contractor shall coordinate all aspects of this requirement with the COR. Completed work shall be subject to inspection and acceptance by COR. This designation will be made in writing by the KO at the time of contract award, or prior to commencement of COR duty. The COR shall NOT direct or redirect any contractor action(s). This can only be done by the KO.

2.7. AVAILABILITY OF FACILITY.

2.7.1. Hours of Service. The contractor’s personnel will perform scheduled work on weekdays, Monday through Friday (exclusive of the U.S. legal and other designated holidays listed below), during normal duty hours, 0800 - 1630 hours unless prior arrangements have been made with the COR/GR. The contractor shall perform emergency on-call repair service 24 hours a day, 7 days a week to correct operational and safety deficiencies of the SCADA and RSPs during the contract period, including Saturdays, Sundays, and Japanese and US legal holidays IAW para 1.2.3.

2.7.2. Legal American Holidays and Other Designated Holidays.

American Holidays 1 January New Year’s Days 3rd Monday in January Martin Luther King Jr.’s Birthday 3rd Monday in February President’s Day Last Monday in May Memorial Day 4th of July* Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day 11 November* Veterans Day 4th Thursday in November Thanksgiving Day 25 December* Christmas Day

Other Designated Holidays 11 August Mountain Day 1, 2 & 3 January New Year’s Days 29, 30 & 31 December Year End Days

*Holidays falling on a Saturday will be observed on the preceding Friday, and holidays falling on a Sunday will be observed on the following Monday.

2.7.3. Arrangements of the Performance Time. Should the contractor decide to perform any routine or required services before or after normal duty hours, the contractor shall request approval prior to performance from the COR and shall do so at no additional cost to the Government.

2.8. SECURITY AND SAFETY REQUIREMENTS.

2.8.1. Installation Base Passes. The U.S. Government will issue all required Installation/Base Passes and Controlled Area Badges to contractor personnel at no cost to the contractor. Vehicle insurance certificates are required to obtain Base Passes and must cover the automobile liability insurance in the types and minimum amounts of (a) Bodily Injury - ¥30,000,000 per person per occurrence, in addition to the Japanese Compulsory Insurance (JCI), and (b) Property Damage - ¥3,000,000 per occurrence. The prime contractor shall be responsible for all passes issued to his/her own or subcontractor’s employees under this contract. The contractor shall return all applicable passes upon termination of employment or completion of this contract to the Japanese Pass Section, and a certificate of receipt shall be obtained.

NOTE: Contractor personnel are required to comply with U.S. Army Regulation 190-5 for personnel pass requirements. Contractors are also required to comply with U.S. Army Garrison Japan Regulation 190-13 for vehicle pass requirements. These regulations are available for the selected contractor’s review upon personnel and/or vehicle pass issuance.

2.8.2 Security Requirements. The contractor shall ensure each employee obtains all the required passes and identification items for access to U.S. Government’s installations. These items are issued by the Security Forces Pass and Registration Section. The contractor and employees shall return identification cards to Security Forces within 24 hours of termination or completion of this contract. All other Government identification for terminated employees shall be returned to the KO within 24 hours of termination.

2.8.3 Cybersecurity. The Contractor may be required to provide Cybersecurity (CS) support to the customer in the form of documentation and artifact development. If the customer enters the system into an accreditation process (Risk Management Framework) there will be multiple documents required. Some of this documentation will be created as a joint effort between the government system owner and the Contractor. Additionally, the Contractor may be responsible for assisting the system owner with control selection and development and execution of the Security Implementation Plan.

The documentation includes but is not limited to the following:

System Description Statement Hardware List Software List System Secure Implementation Guide Configuration Management Plan Disaster Recovery Plan Continuity of Operations Plan Incidence Response Plan Risk Assessment Report Plan of Action and Milestones (POAM) Network Architecture Diagram Data Flow Diagram Security Classification Guide Physical Security Plan Personnel Security Plan Information Assurance Vulnerability Management (IAVM) Process Change Management Plan/Process Ports, Protocols, and Services (PPS) List Continuous Monitoring Plan Active Directory (AD) Documentation, (if applicable)

Note: If required, Cybersecurity will be provided under a Service Order.

2.8.4. Off Limit Signs. The contractor shall provide warning and/or” OFF LIMITS” signs in both English and Japanese and post them at the entrances of jobsite, and barricades around the jobsite while the equipment and/or systems are being serviced. The contractor shall control all personnel desiring access into jobsite areas when work is in progress.

2.8.5. Photography Permission. The contractor shall obtain COR approval prior to commencing any photography.

2.8.6. Key Control: The Contractor shall establish and implement methods of making sure, all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall develop procedures covering key control that shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the site. In the event keys are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas

2.8.7. Reports of Damages, Destruction, Injury, or Death

2.8.7.1. The contractor shall report all incidents of damage or destruction to property, or personal injury or death to any person, arising out of and during the performance of this contract. The term “property” includes equipment, freight, or property of any type, whether Government owned or not. The term “contractor” includes the contractor, its agents, servants or employees.

2.8.7.2. The contractor shall submit these reports to the KO through the COR as follows:

(a) A preliminary report shall be made as soon as practicable after the time the incident occurs. The report may be either verbal or facsimile.

(b) A complete written report shall be submitted within 4 days (96 hours) after occurrence of the incident. A copy of this report shall be furnished to the COR.

2.8.8. Security Danger Warning, Accident Prevention, Fire Prevention and Fire Protection Requirements. The contractor shall comply with all pertinent requirements of the U.S. Army and USAG-J Fire Protection and Safety Regulations or Laws of Japan, whichever is more stringent, to insure compliance by all subcontractors.

2.8.9. Environmental Regulations. The contractor shall comply with all U.S. Government and Japanese environmental laws (whichever are most stringent) to protect the health and safety of employees/residents and preserve the local and global environment. The contractor shall comply with the Japan Environmental Governing Standards (JEGS) and shall minimize or eliminate environmental pollution and energy/utility waste.

2.8.10. Hazardous Materials. All hazardous materials must be contained and stored in the appropriate storage containers and/or cabinets. The contractor shall immediately report spills or release of hazardous materials to the COR. The contractor shall be liable for containment and environmental clean-up of spill or release of such substance. The contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. The contractor shall comply with environmental and hazardous materials storage and handling requirements and maintain current Material Safety Data Sheets (MSDS). Upon request of the COR, the contractor shall submit the MSDS to the COR.

2.8.11. Environmental and Hazardous Material Handling. The Contractor shall follow the installation Spill Prevention and Response Plan (SPRP) in case of a spill or release of POL and/or hazardous substances. The Contractor shall immediately notify Fire and Emergency Services, Directorate of Emergency Services, U.S. Army Garrison Japan of any spills that occur on the installation through the Emergency Phone Number. The contractor will be liable for containment and clean-up of the site.

2.8.12. Delivery and Storage of Materials. All materials delivered and placed in storage shall be protected from the weather, humidity and temperature variations, dirt and dust, or other contaminants by the contractor.

2.8.13. Disposal of Materials. All debris and unserviceable materials generated under this contract such as industrial waste, non-recyclable materials and equipment/material not listed on hand-receipts shall be disposed of off-base by the contractor IAW the laws of Japan. Hand receipt items require turn-in action by the contractor when the listed items have to be replaced.

2.8.14. Responsibility for Damages. Any damages caused to U.S. Government property during the course of performing this contract shall be restored, replaced and/or repaired to its original condition at no additional cost to the U.S. Government.

2.8.15. Temporary Work Stoppage. In the event the Garrison Commander requests a temporary shutdown of the facility, the contractor will be notified in writing by the KO. Any Government caused delays as a result of a temporary shutdown that may require an adjustment to the contract will be coordinated through the KO.

2.9. CLEANLINESS. The contractor is responsible for cleanliness of the service areas. This includes, but is not limited to, washing, sweeping, dusting and other janitorial services necessary to maintain the area in a clean and sanitary condition. The contractor shall furnish such supplies as required. Contractor shall maintain worksite in a reasonably neat appearance. This shall be done by daily cleanups of the worksite. Contractor is responsible to secure all tools and materials at the close of business.

The Contractor shall protect all materials from exposure to the elements. This requirement applies to all job areas.

2.10. COMMERCIAL WARRANTY. The contractor shall provide the Government with their commercial warranty. The Government shall receive the same warranty service as the contractor’s most favored customers. If the services fail to be performed or otherwise fail due to workmanship or materials, the contractor shall correct the affected area(s) at no additional cost to the U.S. Government. The Government reserves the right to reject any unserviceable or substandard item and to require replacement with a serviceable like item or acceptable quality item or to require full credit for the item.

2.11. CONSERVATION OF UTILITIES. The contractor shall instruct employees in utility conservation practices. The contractor shall be responsible for operating under conditions, which preclude the waste of utilities. The contractor shall comply with additional energy policies upon notification by the KO.

2.12. CONTRACT MANPOWER REPORTING. The contractor shall report ALL labor hours (including subcontractor labor hours) required for the performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

2.12.1. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October each calendar year.

Contractors may direct questions to the ECMRA help desk.

2.12.2. Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no http://www.ecmra.mil/ time will any data be released to the public with the contractor name and contract number associated with the data.

2.12.3. APPLICABLE DOCUMENTS. Technical criteria for the work described herein shall be as defined in the base contract and any site-specific requirements by the user. The following criteria shall be applied during the execution of all work performed. Comply with the current version of all documents applicable for each year maintenance is provided.

· Unified Facilities Guide Specifications (UFGS) 28 20 01.00 01, Electronic Security Systems

· Army Regulation (AR) 25-1, Army Information Technology

· AR 25-2, Information Assurance

· AR 190-13, The Army Physical Security Program

· AR 380-5, Department of the Army Information Security Program

· AR 190-11, Physical Security of Arms, Ammunition, and Explosives

· AR 530-1, Operations Security

· Technical Specifications for Construction and Management of Sensitive Compartmented Information Facilities, Version 1.3, IC Tech Spec for ICD/ICS

· The Federal Information Security Management Act (FISMA)

· Defense Information Systems Agency (DISA) Secure Technical Implementation Guides (STIGs)

· DoD Instruction 8510.01, Risk Management Framework (RMF) for DoD Information Technology (IT)

· DoD Directive 8140.01, Cyberspace Workforce Management

· Department of the Army (DA) Memorandum DA Strategy for Implementation of the Risk Management Framework (RMF) for Department of Defense Information Technology (IT)

· Intelligence Community Directive (ICD) 705 All work shall be IAW industry standards

2.13 ANTITERRORISM/OPERATIONS SECURITY (AT/OPSEC) REQUIREMENTS

2.13. 1. Access and General Protection Policy and Procedures. All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks or background investigation and to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by Department of Defense (DOD), Headquarters, and Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

2.13.2. Contractors requiring Common Access Card (CAC). The contractor and all sub-contractors employees will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

SECTION 2

SERVICES SUMMARY

The following Services Summary (SS) identifies the performance objectives and performance thresholds for critical tasks associated with providing support services for this requirement. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

These thresholds are critical to mission success.

SS Number and Performance

Objective PWS Paragraph Performance Threshold Method of Assessment

SS#1. Inspection and Maintenance:

Completion of items as listed under “Inspection and Maintenance” in Appendix B1

Para. 1.1. One (1) defect allowed per 6 months

Periodic Inspection (Monthly)

SS#2. Repairs: Timely completion of repair work IAW approved work schedule

Para 1.2 All repairs completed IAW deficiency report schedule, unless approved by COR

100% Inspection

SS#3. Repairs: Completion of repair work IAW approved deficiency report

Para 1.2.2 One (1) correctable defect allowed per repair 100% Inspection

SS#4. Submittals: Timely submission of document with required information

Para. 1.1.5., Para. 1.2.2. & Para. 1.2.6.

(i) Annual Schedule: No delay allowed

(ii) Report: Two (2) defects allowed per year.

100% Inspection

Note:

Adjustments to the method of assessment shall remain the unilateral right of the government, in so far as the change does not affect cost or cause delays in performance. Contractor may not use the method of assessment for any excusable delay.

APPENDICES

APPENDICES.

APPENDIX A1: Electronic Security Systems Equipment Location, Intrusion Detection Systems Equipment Location

APPENDIX A3: Cost Distribution Table