Responses_to_Solicitation_FA5209-18-Q-0157_Questions.pdf

Responses to Solicitation FA5209-18-Q-0157 Questions JRE Helpdesk Support

1. Technical Support: 1.1.1 states the contractor shall provide personnel capable of maintaining, troubleshooting, and repairing JRE hardware.

Q1. Are personnel required to reside in Japan for the performance of this contract?

Personnel are not required to reside in Japan for the performance of this contract

Q2. Will personnel in Japan actually visit the site and perform maintenance, troubleshoot and repair?

Contractor personnel are not required to visit the site or Japan to perform any maintenance, troubleshoot, or repair.

Q3. Will the government send equipment to the U.S for maintenance, troubleshoot, and repair?

If necessary, the Government will send equipment to the contractor for maintenance, troubleshooting, or repair. This shipping costs must be accounted for in the vendor quotes and shall not be billed separately after award.

Q4. Is contractor required/allowed to troubleshoot by phone?

Yes, the contractor is required to troubleshoot over the phone.

2. Will the government require helpdesk support personnel to have security clearances?

No helpdesk support personnel are required to hold a security clearance for this requirment.

Please see the revised PWS (dated 18 Sep 18).

3. Will the government provide SOFA for personnel residing in Japan?

This contract will not require contractor personnel to reside in Japan.

4. When is the approximate start date?

The start date is listed on page 5 of the solicitation document. The start date for the base year is 30 Sep 2018.

5. Can technicians get trained and certified after contract award considering classes are frequent?

The support personal should already be trained to support the equipment by the beginning of the period of performance.

6. Will contractor personnel work in an office on base?

Contractors will not be provided an office on base because contractors are not required to be in Japan to provide the requested service

7. Is there an incumbent currently executing a contract? If so, please provide the contract number and award amount?

There is no incumbent for this requirement.

8. What JRE Numbers require Help Desk Support

The serial numbers are in the PWS document, section 1.1.1. (5079, 5081, and 5117).

9. Just to be clear, this is a quote for 1 year of JRE Help Desk Support for 3 systems?

This solicitation is for 1 year of JRE Help Desk Support for 3 systems, and four option years of the same. This is a total of 5 years