Attachment_8_PWS.pdf

Grease Traps Solicitation Number: FA5004-17-B-0001

Eielson AFB, AK Attachment 8 - PWS

PERFORMANCE WORK STATEMENT

FOR

GREASE TRAP REAPIR AND CLEANING

Eielson AFB, Alaska

26 August 2016

Table of Contents

Section Number and Title Page Number

1.0 Basic Services 3

2.0 Service Delivery Summary 4-7

3.0 Government Furnished Property and Services 7

4.0 General Information 7-8

5.0 Appendices 9

Appendix A, Estimated Workload Data 9

Appendix B, Maps and/ or Site Plans

1. BASIC SERVICES. The contractor shall provide all management, tools, supplies, equipment and labor necessary to pump, clean, inspect, repair, and maintain grease traps located at Eielson Air Force Base, Alaska. The contractor shall perform to the standards in the contract as well as all local, state, federal regulations and manufacturer’s specifications.

1.1. DESCRIPTION OF WORK.

1.1.1. CLEAN GREASE TRAPS. The contractor shall remove all fats, oils, and greases

(FOG) and residues from all ten grease traps on Eielson AFB. Clean all interior and exterior surfaces of the grease traps, and the area surrounding the grease traps on a frequency schedule provided in service summary. Contractor shall clear obstructions in inlet/outlet and connecting pipes in between grease traps to ensure unrestricted flow (Frequency amount stated in table below). Contractor shall transport all materials from grease traps to an approved off-base disposal facility. The contractor shall send a report to the Contracting Officer Representative

(COR) for the amount of the gallons pumped on each facility for each time of service. The contractor shall clean the grease traps in accordance with the frequency on attachments 1, 2 and

3. The contractor also may reference to the frequency in PWS paragraph 5 Appendices A.

1.1.2. CLEAN LINES. The contractor shall steam/jet rod the drain lines to ensure proper flow from the source (e.g., kitchen sinks) to 60 feet past last grease trap of facility. The contractor shall keep the work area reasonably clean during the work effort, and shall clean the work area after completing their tasks. The contractor shall clean all the lines in association for each grease trap in accordance with a frequency rate of per quarter.

1.1.3. REPAIR GREASE TRAPS. Contractor shall repair grease traps to maintain fully operational conditions. The types of repairs shall include replacement of seals/gaskets on grease trap lids, repair/replacement of interior baffles, and repair/replacement of pipes/fittings directly associated (e.g., physically part of the original grease trap) with the grease traps. During repair, if the contractor damages any government property/equipment, the contractor is responsible for any costs associated to that repair to bring the government property/equipment back to fully operational conditions. Prior to performing repairs, the contractor shall provide to both the COR and Contracting Officer (CO) with a list of parts and associated costs for approval.

1.1.4. EMERGENCY SERVICE CALLS. Unexpected services may be required. In the event that servicing is required outside the contractor’s schedule, the contractor shall begin the service within 3 hours after notification. The contractor shall service these affected grease traps as needed to return them to fully operational condition. Service under this paragraph includes suitable clean-up of the adjacent areas. Prior to performing repairs, the contractor shall provide to both the COR and CO with a list of parts and associated costs for approval.

1.2. SAFETY AND HEALTH STANDARDS. The contractor shall initiate and maintain programs to ensure its employees perform tasks associated with this contract in a safe, clean, and sanitary manner.

2. SERVICE DELIVERY SUMMARY.

2.1. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective SOW

Para

Performance

Threshold

Remedy Method of

Assessment

SS-1 Clean Grease Traps

Clean all grease traps according to the scope and schedule. Ensure work area left in clean and sanitary condition after performing tasks.

1.1. -

1.1.1.

No more than 1 valid customer complaint per service month.

Re-performance

Within 1 business day of notification

Periodic

Inspection

SS-2 Clean Lines

Contractor shall clean lines that include steam/jet rod the drain lines associated with the grease traps to ensure proper flow from the source

(e.g., kitchen sinks) to 60 feet past last grease trap of facility

1.1.2 No more than 1

valid customer complaint per service month.

Re-performance

Within 1 business day of notification

Periodic

Inspection

SS-3

VPP Requirements:

The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements.

Provide a verbal report to the

CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact.

Provide a completed copy of required Accident

Investigation Reports to the

CO within five calendar days of each occurrence.

4.6. 100% of the time; no more than 1 valid defect per month

Notify CO ASAP after occurrence. Provide a completed copy of required incident

Investigation Reports

Periodic

Inspection

Customer

Complaint

2.2. QUALITY CONTROL. Contractor shall develop and maintain a quality program to ensure performance meets the requirements of this contract and the identified performance standards.

The contractor shall develop and implement procedures to identify and prevent defective services from reoccurring. At a minimum, the contractor shall develop quality control procedures that address the areas identified in paragraph 2, Service Delivery Summary. The Government’s COR must have a designated quality control inspector to notify in case of customer complaints. The

Contractor shall provide a copy of the Contractor’s Quality Control Plan within 60 days from the date of award of the contract.

2.3. QUALITY ASSURANCE. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The CO or COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this

PWS. The CO or COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting

Officer a Contract Discrepancy Report (CDR) DD Form 2772 for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting

Officer within 10 calendar days of receipt.

2.3.1 CUSTOMER COMPLAINT RECORD TEMPLATE, FEB 05. Once a complaint has been filed, the Customer Complaint Record must be forwarded to the COR to be validated. If the complaint is valid, the COR must contact the project manager/on-site manager for him/her to acknowledge by signing block titled, “DATE/TIME CONTRACTOR INFORMED OF

COMPLAINT”. The contractor must correct the defect(s) within two (2) hours after notification unless the COR permits a longer period, based on the circumstances. At this time, the COR can ask for the contractor to re-perform at no additional cost to the government. The COR will annotate the block titled, “ACTION TAKEN BY CONTRACTOR” if re-performance was satisfactory, the complaint will be closed and the COR will file the documentation. If re-performance is unsatisfactory, the COR will sign the last block titled, “RECEIVED/VALIDATED BY”. At that point, the form will come to the contracting officer for further actions.

2.4. PERFORMANCE ASSESSMENT.

2.4.1 PERIODIC SURVEILLANCE. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic surveillance will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the CO or COR.

2.4.2 CUSTOMER COMPLAINTS. The COR will receive and investigate complaints. The

COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed after notification by the

CO or COR.

Exceeding the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the CO.

Exceeding the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate

Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the

FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.4.3 PERIODIC PROGRESS MEETINGS. The CO, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance.

The following issues should be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

Contracting will put the minutes in writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor and a copy placed in the official contract file. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

3.1. GOVERNMENT FURNISHED PROPERTY. None.

3.2. EMERGENCY MEDICAL SERVICE. The government will provide emergency medical treatment and emergency patient transportation service for contractor personnel who are injured or become critically ill while at Eielson AFB. Treated personnel will be responsible for reimbursing the government for the cost of medical treatment and patient transportation at the current inpatient or outpatient treatment rate.

4. GENERAL INFORMATION.

4.1. (RESERVED)

4.2. HOURS OF OPERATION. The contractor shall coordinate with the COR to determine a schedule that allows the contractor to complete their work yet creates minimal disturbance for the facilities. Typically, the contractor shall perform work during normal business hours of

Monday through Friday, 7:00 AM and 5:00 PM.

4.3. SECURITY REQUIREMENTS.

4.3.1. CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL

CLEARANCES AND VEHICLE PASSES. The contractor shall be responsible for and shall pay for obtaining all necessary clearances, cards, passes, decals, or other items required for access of contractor personnel and vehicles to the base or other areas where work will be performed. The contractor shall be required to apply for vehicle and personnel identification media at the Base Pass and Registration Section. Upon completion or termination of the contract, the contractor shall ensure all vehicle and personnel identification media are surrendered to the Base Pass and Registration Section. The contractor shall obtain the following pass and identification items: Flight line authorization and pass (Flight Line Passes shall be obtained from Base OPS, 2827 Flight line Ave) and Eielson Vehicle Pass.

4.4. SPECIAL QUALIFICATIONS. The contractor personnel shall be certified by appropriate federal and state regulatory agencies to meet federal and local certification requirements in cleaning grease traps.

4.5. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE

NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT

COMMANDER. In the event a crisis is declared in the United States affecting the local area, the contractor shall continue to perform ALL SERVICES in accordance with this contract until notified otherwise by the Contracting Officer. These services are essential due to the lack of available government personnel to immediately perform them.

4.6 VOLUNTARY PROTECTION PROGRAMS (VPP).

The contractor shall perform work in a safe manner as required by OSHA Safety and Health

Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation

Reports to the CO within five calendar days of each occurrence.

5. APPENDICES.

a. Estimated Workload Data

Cleaning Grease Traps

Facility

Number

Street Address

Facility Name

Amount of

Grease

Traps

Frequency

Total

Volume

5182 2449 French

Creek

Child

Development

Center

1 Quarterly 4 Services

3335 2540 Central

Ave

Commissary 1 Monthly 12 Services

3338 2564 Central

Ave

BX Food Court 3 2x Monthly 72 Services

3298 409 Broadway

St

Bowling Alley 1 Weekly 52 Services

2207 447 North St Two-Seasons

Dining Facility

2 Weekly 104 Services

2225 2450 Central

Ave

Yukon Club 1 Monthly 12 Services

5223 2584 Coman

Dr

Aurora Event

Center

1 Bi-

Annually 2 Services

Cleaning Lines

Facility

Number

Street Address

Facility Name

Frequency

5182 2449 French Creek Child Development

Center

Quarterly

3335 2540 Central Ave Commissary Quarterly

3338 2564 Central Ave BX Food Court Quarterly

3298 409 Broadway St Bowling Alley Quarterly

2207 447 North St Two-Seasons Dining

Facility

Quarterly

2450 Central Ave Yukon Club Quarterly

5223 2584 Coman Dr Aurora Event Center Quarterly

b. Maps and/or Site Plans

The Government will provide the contractor with a base map after contract award.