PWS_draft.pdf

FA5000-17-P-XXXX

Attachment 1

PERFORMANCE WORK

STATEMENT

FOR

HANGAR - DOOR

MAINTENANCE

October 2017

DRAFT

JOINT BASE ELMENDORF RICHARDSON (JBER), ALASKA

TABLE OF CONTENTS

SECTION TITLE PAGE

SECTION # 1 - DESCRIPTION of SERVICES

1.1. Scope of Work 4

1.1.1. Training and Certification 4

1.1.2. Inspections 4

1.1.3. Schedule 4

1.1.4. Repairs 4

1.1.5. Preventative Maintenance 4

1.1.6. Repairs in excess of $2500.00** 4

1.1.7. Reports 5

1.1.8. No Show / Cancellation Fees 5

1.2. Communications Response Time 5

1.3. Call Out Procedure 5

1.4. Performance of Services during Crisis 5

1.5 Disaster Response Work. 5

1.6. Service Calls 5

1.6.1 Routine Service Calls 5

1.6.2. Emergency Service Calls 6

1.7 Parts and Materials Proposal Data 6

1.7.1 Competitive Price Comparison 6

1.8. Labor 6

1.9. Proposal Data 6

1.9.1 Invoicing 7

SECTION # 1 - GENERAL INFORMATION

1.10. Personnel and Identification 7

1.11 Contract Manager 7

1.12. Employees 7

1.13. Contractor/Employee Base Pass and Identification 7

1.14. Special Qualifications 7

1.15. Vehicles 7

1.16. Traffic Laws 7

1.17. Flightline Driving 8

1.18. Cell Phone Usage 8

1.19. Security 8

1.20. Key Control 8

1.21. Hours of Operation and Holidays 8

1.22. Base Closure 9

1.23. Weapons, and Firearms and Ammunition 9

1.24. Contracting Officers Representative (COR). 9

1.25. Insurance 9

1.26. Manpower Reporting 9

1.27. Hazardous Material / Waste Management 9

1.28. Hazardous Material Handling 9

1.29. HAZMART 9

1.30. Hazardous Material Identification 10

1.31. Safety Data Sheets (SDS) 10

1.32. Training 10

1.33. Spill Response 10

1.34. Safety and Health Standards 10

SECTION # 2 - SERVICES SUMMARY

2.1. Hangar Door Overview & Definitions 11

2.1.1 Quality Control 11

2.1.2. Inspection 12

2.2. Quality Assurance 12

2.3. Surveillance Methods 12

2.3.1. Periodic Surveillance 12

2.3.2. Customer Complaint 13

2.4. Quarterly Progress Meetings 13

2.5. Services Summary for Hangar Doors – (CHART) 14

Section # 3 - GOVERNMENT FURNISHED PROPERTY and SERVICES

3.1. Government Furnished Property 15

3.2. Government Furnished Services 15

3.3. Entry and Escort Service 15

3.4. Police and Fire Protection 15

3.5. Medical 15

3.6. Contractor Furnished Items and Services 15

ATTACHMENTS

Section # 4 - APPLICABLE PUBLICATIONS AND FORMS 16

Section # 5 - APPENDICES

5.1 APPENDIX # 1 Definitions / Acronyms 17 - 18

5.2 APPENDIX # 2 Door Chart/Key 19 - 20

5.2 APPENDIX # 3 Workload Estimate 21

5.4 APPENDIX # 4 (NTE) “Not to Exceed” CLIN Project Worksheet 22

SECTION - I

DESCRIPTION OF SERVICES AND GENERAL INFORMATION

1. - Description of Services for Hangar Doors

1.1. Scope of Work for Hangar Doors. The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform inspections of, and routine and emergency repairs / service calls on hangar doors at Joint Base Elmendorf Richardson (JBER), Alaska. Work shall comply with government, manufacturer’s specifications and the commercial standards for maintenance and repair of these units as well as all federal, state, and local requirements that apply. The estimated workload quantities for doors are listed in Appendix 3, Workload Estimate.

1.1.1. Training and Certification Hangar Doors. Individuals skilled in the trade of inspection and repair shall accomplish all work and repair of hangar doors and have the capabilities to cut and weld. Workers shall have a minimum of three years’ experience with repair of commercial hangar doors and non-destructive testing of all structural members. The contractor shall provide employee welding certificates to the Contracting Officer Representative (COR) or Contracting Officer (CO) upon request. The contractor shall obtain a required permit and coordinate with the 673 JBER Fire Department prior to any welding and / or cutting.

1.1.2. Hangar Door Inspections The contractor shall perform at least one complete inspection of all Hangar Door and Door System Components of each hangar door per year. The contractor shall submit an Inspection Report (PWS; section 1.1.7.) for each Hangar Door inspected.

1.1.3. Inspection Schedule, Within fifteen (15) days of award and before any inspection work is permitted, the contractor shall provide the 773 Civil Engineer Squadron (CES) Contracting Officers Representative (COR), a tentative annual schedule for hangar door inspections. The schedule must be updated with “facility and door numbers, and submitted to the COR, ten (10) days prior to the inspection month and reconfirmed with the COR at least forty-eight (48) hours prior to the scheduled inspection.

1.1.4. Repairs. During hangar door inspections, if any system is not operating properly, the contractor shall immediately perform preventive maintenance to the door system(s). If additional parts or manpower are required above and beyond preventive maintenance, the contractor shall notify the COR. The contractor shall submit a proposal for the repair of the hangar door as outlined below in section 1.9 and with-in the time-frame specified.

1.1.5. Preventative Maintenance Preventative Maintenance Tasks - shall be required and are defined as; Minor adjustments of components such as limit switches, hinge pins etc., the lubing of grease fittings, topping-off oil levels, the tightening hardware, nuts, bolts, screws, etc., or other adjustments of parts to the various tolerances required of those parts, pieces, or tasks, shall be accomplished. General cleaning such as the wiping up, or wiping off of any excess grease or oil, etc.

1.1.6. Repairs Exceeding $2,500.00. The contractor shall provide information described in paragraph 1.9. Service call repairs exceeding $2500.00. The data shall be provided to 773 CES/CEOES for evaluation within two (2) working days of identifying the repair or parts replacement requirement. 7733 CES/CEOES will forward the proposal to the Contracting Officer (CO) for approval. No work shall be accomplished without the approval of the contracting officer for cost estimates or repairs over $2,500.00.

1.1.7. Reports. A copy of the “Hangar Door Inspection Report” shall be submitted to 773 CES/CEOES no later than the 10th day of the following month. The report shall include identification of facility, door system, location, preventive maintenance work performed, repairs needed, repair proposal, date of inspection, overall condition of the door, and name of the inspector.

The reports shall be in MS Office compatible format.

1.1.8. No Show / Cancellation Fees. If the contractor is turned away from a properly scheduled inspection, (See; Inspection Scheduling, PWS section 1.1.3) due to no escort or the facility cancels within twenty-four (24) hours of inspection, the contractor shall notify the COR or CO of the missed / cancelled inspection. After COR or CO approval, the contractor will be authorized to invoice for the No Show / Cancellation Fee one (1) hour of Hourly Labor Rate.

Section – 1. Services for Hangar Doors

1.2. Communication and Response Time. The contractor shall have a system or answering service for use when personnel are not available to receive a service call, to provide required response. The response requirement shall be continuous, 24 hours a day, 7 days a week, 365 days per year, including holidays.

1.3. Call-Out Procedure:

In the event of an operability failure of a Hangar Door System, a “Service-Call” will be placed to the contractor by the COR. Service-Calls are unscheduled maintenance or repair requests pertaining to situations that hinder personnel or property safety, or the operational efficiency or serviceability of a Hangar Door or operational system. All service calls will be initiated and or coordinated through the COR. The Contractor shall respond to these Service Calls within the time-frames as listed.

1.4. Performance of Services during Crisis Declared By the National Command Authority or Overseas Combatant Commander. The contractor shall continue to perform all listed services unless otherwise directed by the contracting officer at which time the government will accept responsibility for the services or stop all services.

1.5. Disaster Response Work. The Contractor shall be responsible for disaster response work and emergency services for disaster damage repair. The Contractor shall provide sufficient personnel for emergency repairs resulting from unforeseen conditions such as high winds, earthquakes, freezing temperatures, fires, storms, floods, and or other acts of God affecting the contract. The response shall be continuous, 24 hours a day, 7 days a week including holidays.

1.6 Service Calls. Contractor shall, as a minimum, respond to emergency and routine service call categories identified in PWS section 1.6.1 and 1.6.2. The COR will initiate calls for repairs. The contractor shall maintain a log and records for each service call. Emergency and routine service call repair parts will be reimbursed by the Government with COR prior approval.

1.6.1 Routine Service Call. Routine service calls for the purpose of this contract are defined as those maintenance deficiencies that do not meet the criteria identified in sections 1.1.4. and 1.1.5.

The contractor shall respond to routine service calls within eight (8) (business) hours and complete work within five (5) work days, Monday through Friday, 0730-1630., for work identified that cannot be completed, or additional repairs identified during a routine call. The contractor shall submit a description of the problem with a Cost Estimate / “Proposal” to the COR for approval within one (1) work day prior to commencement of any work. (See; section 1.9 below.)

1.6.2 Emergency Service Call. Emergency service calls, for the purpose of this contract, are defined as failures or deficiencies that constitute an immediate issue with security, safety or risk of property damage / creating additional cost to the government. The 773d CES will notify the contractor of the location of the inoperative door. The contractor shall report to the work location no later than two-hours (2) after notification, survey the scope of work involved, and provide service. When an emergency cannot be made safe or have the completed repair accomplished due to availability of parts or the scope of work exceeds the authorized service call limit of three (3) hours, the contractor shall notify the COR within one (1) hour. Facilities shall be made secure at the close of each workday unless prior approval is granted. An Emergency Call can be initiated 24 hrs a day 7 days per week including any holiday.

1.7. Parts and Materials. All parts and materials shall be new Original Equipment Manufacturer (OEM) replacement parts or equal and be “UL” (Underwriters Laboratories) approved / listed. The contractor shall purchase parts and materials at the lowest price obtainable through “Competitive Price Comparison. All discounts and rebates shall be credited to the Government. The contractor shall provide a copy of the original supplier’s invoice, tickets, sales slips, service call number where parts were utilized, or other documents, identifying items purchased under the reimbursable line item of the contract. The contractor shall be reimbursed only for actual costs of parts and materials purchased. (See; section 1.9.1 Invoicing)

1.7.1. Competitive Price Comparison. The Contractor shall provide “Supporting Documentation” for proof of competitive pricing by the submission of quotes from three (3) independent vendors’ or offerors to support the proposed purchase of the applicable part(s) with the repair “Proposal Data”.

(See; PWS section 1.9(e)) Materials Price Breakdown. Upon approval, when Invoicing, only the purchased item(s)’ sales ticket or receipt shall be uploaded into the WAWF system.

1.8. Labor. Labor time/charges shall commence when the contractor personnel arrive at the jobsite. Charges shall not be incurred while the contractor is in route, transporting equipment, awaiting parts, tools or additional personnel.

1.9. Proposal Data. The contractor shall submit the following information on company letterhead that shall include the following items:

a. Project number sequentially numbered

b. Date of proposal

c. Building number, door number/location, and original call-out number

d. Scope of repair work

e. Breakdown of materials and labor costs

f. Indicate if door failed or was damaged

g. Estimated time to accomplish repair (including delivery of parts)

h. Name, signature and telephone number of individual preparing the proposal

For isolated events where a single unit is affected by a disaster, the Contractor shall provide the COR with a repair estimate to include material and labor quantities, as well as estimated repair cost on the damaged unit within two (2) working days. When multiple units are affected, the Contractor shall furnish Repair Cost Proposals within five (5) days. See: PWS sections 1.7 and 1.9

1.9.1 Invoicing. Invoicing shall be completed through Wide Area Work Flow (WAWF) monthly for the previous month’s performance and approved reimbursable parts and materials. The contractor shall only submit invoices for reimbursable parts and materials against completed service calls with approved reimbursable items. Service calls are considered complete when work is accepted and service call documentation is signed and dated by the COR or facility manager.

Each invoice for parts and materials shall be supported in WAWF by an uploaded copy of the original supplier’s invoice, tickets, sales slips or other documents identifying items purchased, and the COR approved purchase request reflecting the building number, serial number of equipment where parts were installed and service call number generating the requirement.

Section – 1 GENERAL INFORMATION

1.10. Personnel and Identification. The contractor shall be responsible for obtaining all necessary cards, passes, badges, buttons, and decals to perform work requirements. The contractor shall provide each employee with an identification badge that shall include the employee’s name, employee’s photograph, and contractor’s company name. Identification shall be obtained prior to employment and shall be worn or attached to the outer garment at all times while on the installation. The contractor shall apply for vehicle passes and individual identification media for JBER through the contracting office and the 673 Security Forces Squadron, Pass and ID Section;

long term contractor passes and contractor access cards are issued at Building 3711, Boniface Visitor Center, at the Main Gate. While in restricted access areas, an appropriate Government official must escort employees without the proper security clearance and access authorization. The Contractor shall turn in pass and identification items of employees who are terminated or leave the employ of the contractor. Identification and passes issued by JBER shall be surrendered to 673 CONS/LGCB upon completion or termination of the contract, or upon termination of an individual’s employment.

1.11. Contract Manager. The contractor shall provide a contract manager responsible for the performance of the work. The name of this person and alternate(s) who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily performance of this contract. A valid driver’s license is required for all personnel.

The contractor shall be responsible for all individual and vehicle passes issued to employees by JBER Pass and ID section. The contract manager and alternate(s) must be able to read, write, speak, and understand the English language.

1.12. Employees. The contractor shall not employ any person who has been identified by the Contracting Officer as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

1.13. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes The contractor shall comply with all requirements and procedures IAW FAR 5353.242- 9000, Contractor Access to Air Force Installations. The JBER Base Access List shall be submitted at the pre-performance conference.

1.14 Special Qualifications. Contractor employees are required to have all appropriate local, state, federal, licenses or certifications, to operate required vehicles and or any equipment.

1.15. Vehicles. Contractor vehicles shall be maintained in a clean and serviceable condition. Any collision or rust damage shall be repaired within 30 calendar days of the occurrence. Contractor vehicle operators shall comply with all base traffic regulations. Government provided parking space shall not be used for overnight parking of contractor/employee owned vehicles, trailers, snowmobiles, all-terrain vehicles or other conveyances. All vehicles shall be in operable condition and meet all local, state, and federal safety requirements. Each vehicle shall have the contractor name neatly exhibited on each side of the vehicle.

1.16 Traffic Laws. Contractor and its employees shall comply with base traffic regulations and may be subject to search prior to authorization to proceed through gate.

1.17. Flightline Driving. Contractor shall contact Air Field Management Office (AFM) at 552- 2444/2366/2107 at Bldg 11369 to schedule Airfield Driving Training. Contractor shall ensure any personnel operating vehicles on the flightline are properly trained and possess a current AF Form

483. Airfield driving training is an annual requirement and gate access codes are provided upon completion of training. The gate codes are controlled and may not be shared with individuals that have not accomplished training. If codes are given to personnel without the training it will result in security violation. Flightline driver training will be provided by the government at no additional expense.

1.18. Cell Phone Usage. Driving or being in physical control of a motor vehicle on post while operating a cellular phone or like device is prohibited unless the vehicle is safely parked or unless the driver of the vehicle is using a hands-free device. The wearing of any other portable headphones, earphones or other listening devices (except for hands-free cellular phones) while operating a motor vehicle is prohibited. Civilians, contractors, and visitors to the installation who fail to comply with this policy are subject to administrative action to include loss of driving privileges on post and removal and/or denial of re-entry to the installation.

1.19. Security. Contractor personnel shall be limited to the immediate work area. Access or escorted entry shall be coordinated with facility managers. The contractor shall safeguard all materials and parts removed from doors, as well as replacement parts. At the end of each work period, facilities shall be secured. The contractor shall immediately notify the COR when damage to Government property, whether due to accident, abuse or misuse is discovered. The contractor shall annotate the damage on a printed inspection report provided to the COR with-in 1 business day of the damage discovery

1.20. Key Control. The contractor shall establish and implement methods to ensure all keys issued by the Government to the contractor are not lost or misplaced and are not used by unauthorized persons. The contractor shall immediately report to the COR or CO any occurrence of loss, unauthorized use, or unauthorized duplication of keys. In the event keys are lost or duplicated, the contractor may be required, upon written direction of the CO, to have re-key or replaced all the affected lock or locks without cost to the Government.

1.21. Hours of Operation and Holidays. Work shall be performed in a manner to create minimum disturbance or inconvenience to facility and base personnel. Work hours are between 7:30 a.m. and 4:30 p.m., Monday through Friday, excluding recognized holidays, which include:

Event Month

• Martin Luther King, Jr. Birthday January

• Washington’s Birthday (Observed) February

• Memorial Day May

• Independence Day July

• Labor Day September

• Columbus Day October

• Veteran’s Day November

• Thanksgiving Day November

• Christmas Day (Observed) December

• *Good Friday March or April - (Easter Sunday Dependent)

*Good Friday is not observed as a Federal Holiday. The Contractor shall notify CO/COR in writing not less than one week in advance if they elect to observe the “Good Friday” Holiday *If an Event / Holiday falls on a Saturday, it shall be observed on the preceding Friday. If the holiday falls on Sunday, it shall be observed on the following Monday.

1.22. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercise, or actual alert, will be accomplished as soon as possible after reopening the base.

1.23. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on JBER.

1.24. Contracting Officers Representative (COR). The CO will appoint a primary and alternate representative for management of the day to day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor after contact award.

1.25 Insurance. The contractor shall obtain the necessary insurance as required by FAR Part 28.3.

The minimum amounts of insurance will be maintained IAW FAR 28.307-2.

1.26 Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

Section1 - General Information / HAZMAT Hazardous Material / Waste Management. Contractor will be briefed on JBER Hazardous Material /Waste Management Plan at the post-award conference.

1.27. Hazardous Material Handling. Contractor shall supply an inventory of all materials brought on to JBER. The inventory shall include product, the SDS number, quantity and be updated every 90 days. A copy of the inventory shall be provided to the COR, HAZMART with 673 CES/CEIEC at 5255 Gibson Ave (552-7446). The purpose of the inventory is to provide information to JBER for Emergency Planning and Community Right-to-Know Act (EPCRA) reporting.

1.28. HAZMART. Contractors conducting operations on JBER are required to comply with the Federal Emergency Planning and Community Right-to-Know Act (EPCRA). To meet compliance, the Contractor must supply the HAZMART, the government hazardous materials distribution unit (HAZMART personnel) and shall supply HAZMART with a Chemical Authorization List (CAL) of all chemicals proposed to be used on base 30 days prior to conducting any work on base. All hazardous materials shall be approved of by HAZMART prior to being transferred to, or used on, the base. An inventory of the hazardous materials shall be performed prior to commencement of work. All contractors shall comply with Annex's "E" and "F" of the JBER environmental management document, the "O Plan 19-3 EMP", for the management of hazardous materials, in particular Annex "F" Section 3, Subsections b, c and d. All Contractors conducting operations on JBER are required to comply with the federal regulations regarding the management of hazardous waste (Subpart C of 40 CFR 261) ("Criteria for identifying hazardous waste"). Contractor shall comply with the Annex "C" of the JBER environmental management document, the "O Plan 19-3 EMP", for the management of hazardous waste. All Hazardous Waste must be characterized, http://www.ecmra.mil/ profiled, and approve all manifests by the JBER Hazardous Waste Center prior to removing them from the base.

Full Reference of; 40 CFR Part 112 - & - 18 AAC 75 - AK Dept. of Environmental Conservation (ADEC)

1.29. Hazardous Material Identification. SDS are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. SDS must be submitted by the Contractor upon contract award and updated as inventory is added or deleted Failure to provide SDS or certificate when requested could result in the Contractor being considered non-responsive and may result in termination of the contract. Contractor shall provide an inventory of materials being brought onto JBER. A copy of the inventory list shall be furnished to the COR and 673 CES/CEIEC at 5255 Gibson Ave (552- 7446). If applicable, SDSs will be readily available to personnel working with hazardous materials.

1.30. Safety Data Sheets (SDS). The contractor shall provide a copy of the MSDS for all products used to perform services to the CO and COR, 10 days prior to the contract start date.

1.31. Training. Contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMART, and hazardous waste training. Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within JBER and complete SDSs immediately upon receipt of new chemicals, products, or materials. Contractor shall submit SDSs to HAZMART as required.

1.32. Spill Response. Contractor will be briefed on JBER spill response procedures at the post-award conference. Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

1.33. Safety and Health Standards. The contractor shall perform work in a safe manner as required by the Occupational Safety and Health Administration (OSHA). Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of the required Accident Investigation Reports to the CO within five (5) calendar days of each occurrence. The contractor shall implement a safety compliant tag out lock out procedure, of a door / systems electrical, control, or any applicable energy and back-up systems that may pose a hazard.

SECTION II;

Begins on page #11

SECTION II

SERVICES SUMMARY

2. SERVICES SUMMARY for HANGAR DOORS.

2.1. Hangar Door Overview. This Services Summary (SS) identifies the critical success factors for the contract that the Government will surveil. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met.

Definitions:

• Quality Control – The Contractors observation techniques and activities used to fulfill requirements for quality. (Inspections, Audits, Records, etc.)

• Quality Assurance – The Governments planned and systematic activities and/or processes implemented in a quality system so that quality requirements for a product or service will be fulfilled. (Customer Communication process, Inspection process, Training, System Assessment/Audits, etc.)

• Critical nonconformance – A nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the Hangar Doors; or is likely to prevent performance of a vital agency mission.

• Major nonconformance – A nonconformance, other than critical, that will result in failure of the supplies or services, or to materially reduce the usability of the Hangars for their intended purpose.

• Minor nonconformance – A nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the Hangar Doors

• Performance Threshold – The performance threshold is the maximum number of the Contractors Deficiencies that can occur in a given period.

2.1.1. Quality Control (QC).

The policy of the Government for contractor quality control and applicable definitions are provided in the Federal Acquisition Regulations in Part 46. In all Government contracts, the Contractor is required to control the quality of service delivery and offer to the Government for acceptance only services which conform to contract requirements. The overall control of quality must meet the specified performance thresholds for each requirement in the Services Summary.

The Contractor shall develop and maintain a Quality Control Program to (QCP) ensure Hangar Door services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The QC Program shall be documented in a written Quality Control Plan (QCP). The plan shall include but is not limited to:

The contractor shall develop and implement systems and procedures to ensure performance to contractual requirements are maintained and managed. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in section 2.5 of this Service Summary.

2.1.2 Inspection. An inspection system covering all the services listed in the Services Summary (SS). The description shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement for correcting deficiencies as required specifics as to the areas to be inspected on both a scheduled as well as unscheduled basis, frequency of inspections, submission of quality control inspection schedule, contractor’s schedule for customer surveys (if available), and the title and organizational placement of the inspectors. Control procedures for any government provided keys or lock combinations shall be included. Records of all inspections, corrective and preventive actions shall be maintained and made available to the Government upon request.

2.2 Quality Assurance (QA). Government will evaluate the contractor’s performance to ensure services are received IAW requirements set forth in this contract. The COR will evaluate by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR) for issuance to the contractor. The contractor shall respond to the CAR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

The Contractors Performance metrics will be rated and addressed periodically by the COR (monthly / quarterly) on a Performance Assessment Report (PAR) – the (PAR) report will be sent to the Contractor for review and concurrence or non-concurrence with space available for contractor comments; the sum of the PAR reports will be used annually and at Contract Expiration / Termination the Contractors Performance Rating will be issued / recorded with a Contractor Performance Assessment Report (CPAR) the Final CPAR rating of the Contractors Performance will be held 5 years after Contract Expiration / Termination for future contract performance ratings and review in the contractor file.

The Contractor shall be responsible for management and Quality Control actions required to meet the terms and performance thresholds of the contract. The role of the government is Quality Assurance or ensuring that the contractors’ performance standards are achieved.

2.3 Surveillance Methods.

2.3.1 Periodic Surveillances. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s Inspection Schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on the Contractors quality trends. The Inspection Schedule or modified version thereof shall be used for COR scheduled inspections and results documentation.

a) Any Unsatisfactory Periodic Inspection (defect) result shall be recorded, and the Contractor shall begin re-completion of the defective service within 3 hours after notification.

b) Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO.

c) Exceeding the performance threshold of the performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-Function Team. All remedies shall be IAW the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

Government reserves the right to seek an equitable price adjustment for non-performed areas and government administrative costs.

d) Remedies for Non-Conformance: If inspections indicate unacceptable performance, the COR will notify the contractor’s contract manager of the deficiencies for correction. The contractor shall be given an appropriate time frame (depending on the discrepancy identified) after notification to correct the unacceptable performance. Re-performance at no additional cost to the government is the preferred course of action for the government to satisfy performance requirements; however, the government reserves the right to determine performance was unsatisfactory without requesting re-performance. Government reserves the right to inspect after re-performance is completed. If deficiencies are not corrected within the required time frame, the COR should notify the CO for action. If the contractor disagrees with the noted discrepancy and an agreement cannot be reached, the CO shall be notified for a final decision. When re-performance is not possible, contract price may be reduced to reflect the reduced value of the services performed.

2.3.2 Customer Complaint. The COR will receive and investigate Customer Complaints. The COR shall be responsible for initially validating a discrepancy record. The CO shall make final determination of the validity of discrepancy record(s) in cases of disagreement with the COR and the Contractor. Validated discrepancy records (Complaints) shall be re-performed within two (two) or three (3) hours of notification depending upon the type or level of service, if performance can be completed without detrimental impact on customer.

a) Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall complete the service within a COR designated timeframe after notification.

b) Exceeding the performance threshold for performance objectives in any one month period shall result in a warning or letter of concern from the CO.

c) Exceeding the performance threshold for performance objectives for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

Government reserves the right to seek an equitable price adjustment for non-performed areas and government administrative costs.

2.4 Quarterly Progress Meetings. The CO, Functional Commander, COR, other government personnel as appropriate, and the Contractor shall meet to discuss the Contractor’s performance.

The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced to writing, signed by the CO, contractor and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

2.5 SERVICES SUMMARY for HANGAR DOORS

Performance Objective

PWS

Sec.

Performance

Threshold

Method of Surveillance

SS-1 - Submit Schedule of and, Perform detailed inspections of Hangar Doors

1.1.2.

One (1) customer complaint or defects per month

Customer Complaint, Periodic Inspection

SS-2 - Submit Hangar Door Inspection Reports and Records

1.3.

Zero defects

100% Inspection

SS-3 - Perform routine service call repairs

1.6.1.

One (1) customer complaints or defect per month

SS-4 - Perform emergency service call repairs

1.6.2.

Two (2) customer complaints or defects per month

SS-5 - Communications and response time

1.5.

Zero Defects

100% Inspection

SECTION # 3

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Property. Approximately 2000 square feet of the East end of building 6258 Gibson is available for contractor use for the storage of parts and equipment.

Facility must be secured at all times.

3.2. Government Furnished Services. The government will furnish, where available, water, natural gas, sewage service, electricity, heating and cooling at no cost to the contractor for the sole purpose of accomplishing the requirements of this contract.

3.3. Entry and or Escort Service. The building facility manager shall arrange for entry and escort service, when required in secure locations on base.

3.4. Utility Conservation. Contractor shall adhere to all base level utility conservation practices or requirements. Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.5. Security, Fire and Medical Services. Government will provide police and fire protection.

In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6. Contractor Furnished Property (CFP) and Services. Except for those items or services specifically stated to be Government-furnished in Section III and any appendixes, the contractor shall furnish everything required to perform this contract IAW all of its terms. All CFP shall be marked clearly and permanently with the contractor's name or company logo for ready identification. Contractor vehicles shall be clearly identified with the contractor’s name, telephone number, and the vehicle identification number on both sides. The contractor shall be responsible for ensuring that all contractor owned vehicles are properly licensed and registered IAW state, local and installation regulations.

SECTION # 4

APPLICABLE PUBLICATIONS AND FORMS

This list is not all-inclusive. Publications and forms that apply to the PWS are listed below. The publications and forms have been coded as "M" (Mandatory) or "A" (Advisory). The contractor is obligated to follow those publications and use those forms coded as mandatory to the extent specified in other sections of the PWS. The contractor shall be guided by those publications or use those forms coded advisory to the extent necessary to accomplish requirements in the Performance Work Statement. The appropriate web sites are listed below to obtain all publications and forms listed. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. The contractor shall immediately implement those changes in publications. DoD Directives, Instructions, and Forms may be located at http://www.dtic.mil/whs/directives. Air Force publications and forms may be accessed at http://www.e-publishing.af.mil.

PUBLICATION DATE TITLE CODE

29 CFR

current

Code of Federal Regulations: General Industry

M

CFR 1910 - 29

Code of Federal Regulations: OSHA

40 CFR

Code of Federal Regulations: Protection of Environment

FAR

Federal Acquisition Regulations Part - 46

NFPA

Current -

NFPA 409 - 2016 Aircraft Hangars

NFPA

NFPA 101 - Life Safety Code

18 AAC 75 AK

“Alaska Administrative Code” - AK. Dept. of Environmental Conservation

AFI 91-203

AFOSH – Air-Force Occupational Safety and Health

AFI 21-101

Chpt 11.8.3 FOD – Foreign Object Damage Prevention -

AFM 32-1084

Chpt 3 - Minimum Aircraft Tail to Hangar Door Clearance

A http://www.dtic.mil/whs/directives http://www.e-publishing.af.mil/

SECTION # 5 - APPENDICES

APPENDIX # 1

DEFINITIONS and ACRONYMS

Alignment. Necessary adjustment to ensure a door is square and plumb.

Authorized Personnel. Individuals authorized to place “calls” to the contractor for response to a trouble call, installation, removal or any other maintenance action or service covered in the Performance Work Statement

Corrective Action Report COR’s written report of a Contractor Discrepancy - Defective Service; or Non Compliance with terms or provisions of the “Service Summary or PWS”

Contracting Officer’s Representative (COR). An individual designated in accordance with subsection 201.602-2 of the Defense Federal Acquisition Regulation Supplement and authorized in writing by the CO to perform specific technical or administrative functions.

Damage to Government Property. Damage or abnormal deterioration caused by physical abuse or negligence.

Defective Service. A service output that does not meet the standard of performance associated with it in the Services Summary (SS).

Escort. One or more persons accompanying the contractor in high security areas on JBER.

Hardware. Machine parts, metal goods (nuts and bolts) structure members, doorframes and supplies.

Inspection. Detailed visual examination of all operators and related mounting structures.

Performance Assessment Report (PAR) – A Quarterly performance Report written by the COR of the Contractors PWS and SS compliance rating of the period of performance and filed or inserted into the Permanent Contract File

Proposal. To submit in writing an offer listing discrepancies identified during inspection of hangar doors and all other types of doors.

Quality Assurance Surveillance Plan (QASP). A planned and systematic pattern of actions necessary to provide confidence the adequate technical requirements are established; products or services conform to established technical requirements; and acceptable performance is achieved.

Quality Control (QC). A program of action to effectively and efficiently manage the quality of performance objectives relating to standards of performance and inspections necessary to assure that the service satisfy the requirements from concept through validation.

Quality Control Plan (QCP). A quality control program providing self-inspection, to ensure maintenance and repair services are performed satisfactorily.

Service Call. A call initiated periodically when a door failure or damage occurs between inspections.

Services Summary (SS). Identifies the key service outputs of the contract being evaluated by the government to assure contract performance.

Unacceptable Performance Response. Contractor performance not meeting the standards or scope of the contract.

Vehicles. All trucks, forklifts, scissor lifts, bucket trucks and trailers used by the contractor in the performance of this contract.

ACRONYMS

AFB Air Force Base

AFI Air Force Instruction

CAR Corrective Action Report

CES Civil Engineering Squadron

CLIN Contract line Item Number

CO Contracting Officer

COR Contracting Officer’s Representative

CPAR Contractor Performance Assessment Report (Annual)

FAR Federal Acquisition Regulation

IAW In Accordance With

SDS Safety and Data Sheet

OSHA Occupational Safety and Health Administration

PAR Performance Assessment Report, - Monthly, Quarterly, Semi-Annually

PWS Performance Work Statement

QA Quality Assurance

QC Quality Control

QCP Quality Control Plan

SS Services Summary

W-L Work - Load

APPENDIX # 2

DOOR CHART

Facility Number

Facility Name Door Type

Number of Doors

Escort Required

6263 Corrosion Control Megadoor 1

YES

11551 Hangar 1 Bottom Rolling 2 YES

11525 Hangar 2 Bottom Rolling 2 YES 10571 Hangar 3 Bottom Rolling 2 YES 8565 Hangar 4 Bottom Rolling 2 YES 7309 Hangar 5 Bottom Rolling 2 NO 9311 Hangar 6 McKee Doors 5 NO

14410 Hangar 8 Bottom Rolling 2 YES 16521 Hangar 14 Bottom Rolling 4 YES 16716 Hangar 15 2 YES

15658 Hangar 16 Counter- Weighted 16 YES

16670 Hangar 17 Megadoor 16 YES

8681 Hangar 19 Bottom Rolling 2 YES 17534 Hangar 20 Bottom Rolling 2 YES 17508 Hangar 21 Bottom Rolling 6 YES 9696 Hangar 22 Bottom Rolling 6 YES

17660 Hangar 23 Wilson Bi-Fold

Doors 14 YES 9684 Hangar 24 Megadoor 16 YES

Hangar 25 Norco bottom rolling 2 YES 10682 Hangar 26 Megadoor 14 YES 8698 Hangar 27 Megadoor 1 YES

Total Facilities on Contract: 21

Total Number Doors on Contract:

Facility 9696 has filters in door for clean air makeup, door is high pressure hydraulic ram actuated.

Facility 17508 has filters in door for clean air makeup Facility 16521 has bi-fold sliders installed in hangar door.

DOOR TYPE - KEY

A McKee Canopy with vertical sliding door.

B Birchwood manually operated horizontal sliding door (wood constructed hangar door)

C Premier door or like with aperture (nose/tail insert)

D Byrne or like, canopy type B door (braced)

E AWACS, manufacturer unknown

F Ferguson (now Fleming) or like with Northern Exposure, electric operated door

G Hangar 4, manufacturer unknown

H Hangar 15, manufacturer unknown

I DPI D.P. Industries

J Hydraulic Actuated Swing

K Roll-up manufacturer, and Quantity a – Overhead door b – Premier c – Kinnear

L Top supported sliding door

M Mock

N North

S South

FA Fire Alarm

FS Fire suppression system

SFS Special fire suppression system

Phase - Special Scheduling Required

X Albany International (Being replaced with MEGA Doors)/MEGA Doors

Y Accordion

APPENDIX # 3

WORKLOAD ESTIMATES

1. Yearly Inspections of Hangar Doors

Number of Hangar Doors

Inspections

Total Inspections

Once per year

2. Service Calls - Estimated

3. Emergency Service Calls - Estimated

65 Calls per Year

15 Calls per Year

APPENDIX # 4

Repair - Not to Exceed (NTE)

SECTION A. Request/Authorization for NTE CLIN “Repair - Maintenance Project” .

773d CES/CEOSS JBER, AK Contract Number:

Project POC: Phone: Project Address:

Date Work Site Available Required Completion Date Project Control Number:

Contract CLIN: Minor Alterations: YES NO

Project Description:

SECTION B. (To be completed by 673 CONS/LGCB)

This proposal is within the scope of the contract. Request you prepare a proposal and submit it to this Office by

Due Date Contracting Officer Date

SECTION C. (To be completed by Contractor) .

Point of contact: Phone: Contractor’s Fully Burdened Bid:

REMARKS:

Signature of Project Manager / Date:

SECTION D. Project Approval All Projects are approved by the Contracting Officer.

Approved/Disapproved

Chief, CEOSS/ COR Date

Approved/Disapproved

Contracting Officer Date

SECTION E. Notification of completion by Contractor

Project is Complete: Date: Signature:

SECTION F. Project Accepted by CO .

Project Accepted: YES NO Date: Signature: