FA4897-B-15-0002_Questionnaire.pdf

Attachment 1

MARKET RESEARCH QUESTIONNAIRE

Name and Address of Firm: Point of Contact:

_____________________________________ Phone: _______________________

_____________________________________ FAX: _______________________

_____________________________________ email: _______________________

1. What is your method for entering into service contracts?

2. Do you have the capability to provide increased services during emergencies? (for example:

accident and rescue operations, base alerts, civil disturbances, weather warnings)

3. How do you select a contractor for repairs of equipment? What evaluation criteria factors and methods are used?

4. Do you have written agreements or contracts for the maintenance services you require? If so, may we have a copy?

5. What is the typical period of your contracts (as needed, monthly, quarterly, yearly, etc)?

6. What corrective action is taken if the work does not meet the standards?

FA4897-15-B-0002

Transient Aircraft Services Sources Sought

MOUNTAIN HOME AFB, ID

7. How do you handle labor disagreements?

8. How do you allow for changes in workloads (such as number of people employed, seasonal, holiday changes, etc)?

9. What procedures have you established to ensure compliance with hazardous material handling?

10. Do you dictate the maintenance schedule for inspection and repair on equipment and facilities, or does your customer?

11. Do you require your employees to wear uniforms, if so who supplies the uniforms?

12. Is the contractor held responsible for damage to company property caused by contract employees?

13. Explain your service call system, differentiating between emergency, urgent, and routine calls, and identify response times for equipment repairs.

14. How do you handle a contractor who fails to respond on time for service calls?

FA4897-15-B-0002

15. Do you supply any training to contract employees?

16. What is the typical commercial method of pricing? What are your principle cost elements (i.e. labor, materials/supplies, travel)?

17. Do you have a customer service policy/program emphasizing courtesy?

18. What are the commercial industry standards or procedures you use when performing performing transient alert aircraft services?

19. What types of training are your employees required to have?

20. How do you record work that has been completed?

21. What are your performance standards/objectives and methods used when inspecting quality of service?

22. Who performs quality control inspections to ensure services are acceptable? How often are services inspected?

FA4897-15-B-0002

23. What safety standards does the commercial industry require you to comply with, when performing the services required in our statement of needs?

24. Can you project firm-fixed prices for transient alert aircraft services for the duration of the contract?

25. COMMENTS:

FA4897-15-B-0002