ATD _ATA_Services_Draft_PWS.pdf

18 March 2016 Version 0.1

PERFORMANCE WORK STATEMENT

FOR

AIRCREW TRAINING DEVICE/AIRCREW TRAINING AID

SERVICES AT DETACHMENT 9 ACC TRSS LUKE AFB, AZ

DRAFT

TABLE OF CONTENTS

Page

SECTION 1 DESCRIPTION OF SERVICES…………………………………………………

1.1. Introduction……………………………………………………………………………………4

1.2. Scope of Services……………………………………………………………………………...4

1.3. Training Consultation…………………………………………………………………………5

1.4. Tasking……………………...…………………………………………………………………6

1.5. Copyright Release……………………………………………………………………………..7

1.6. ATD/ATA Development……………………………………………………………………...7

1.7. ATD/ATA Maintenance………………………………………………………………………9

1.8. Reports and reviews………………………………………………………………………..….9

1.9. Resource Management……………………………………………………………………….10

1.10. Temporary Duty (TDY) Travel Notification……………………………………………….10

SECTION 2 SERVICE DELIVERY SCHEDULE…………………………………………………….12

SECTION 3 GOVERNMENT FURNISHED PRPOERTY AND SERVICES………………………14

3.1. Government Furnished Property (GFP)……………………………………………………...14

3.2. Government Furnished Services (GFS)……………………………………………………...15

3.3. General……………………………………………………………………………………….20

SECTION 4 GENERAL INFORMATION…………………………………………………………….23

4.1. Service Provider Personnel…………………………………………………………………..23

4.2. Specific Employee Qualifications……………………………………………………………24

4.3. Strike Mitigation Plan………………………………………………………………………..26

4.4. Hours of Operation…………………………………………………………………………..26

4.5. Federal Legal Holidays………………………………………………………………………26

4.6. Records Management………………………………………………………………………..27

4.7. Quality Assurance………………………………………………………………………..…..27

4.8. Security…………………………………………………………………………………..…..27

4.9. Safety……………………………………………………………………………………..….30

4.10. Environmental…………………………………………………………………………..….30

4.11. Transition Plan………………………………………………………………………….….30

APPENDIX 1 WORKLOAD ESTIMATES……………………………………………………….…..33

APPENDIX 2 PUBLICATION AND FORMS…………………………………………………….…..35

APPENDIX 3 DELIVERABLES…………………………………………………………………….…38

APPENDIX 4 ATD/ATA SUPPORT…………………………………………………………………...39

APPENDIX 5 CONTRACTOR FULL-TIME EQUIVALENT REPORTING……………………...46

ATTACHMENT 1 CONFERENCE MINUTES……………………………………………………….47

ATTACHMENT 2 CONTRACTOR'S PROGRESS, STATUS AND MANAGEMENT REPORT.48

SECTION 1

DESCRIPTION OF SERVICES

1.1. Introduction. This document describes the requirements for providing professional training services and products performed at Detachment 9 (Det 9), Air Combat Command (ACC) Training Support Squadron (TRSS), Luke Air Force Base (AFB), Arizona. Det 9 ACC TRSS provides training services and products to ACC, and other United States Air Force (USAF) Major Commands and Department of Defense (DoD) agencies as directed. This includes maintenance of products no longer under manufacturer’s warranty or not covered by Contractor Logistics Support. These services and products include but are not limited to Aircrew Training Device (ATD)/Aircrew Training Aide (ATA) development, and ATD/ATA maintenance.

1.2. Scope of Services. The Service Provider shall furnish all labor, management, equipment, tools, materials, and all other items and services not Government furnished, but necessary to meet the Det 9 ACC TRSS mission. The Government intends to provide all material, tools, and equipment necessary to meet Det 9 ACC TRSS mission. The Service Provider shall ensure services are tailored to satisfy specific customer requirements.

1.2.1. Systems. Det 9 ACC TRSS services include professional consulting services on subjects related to ATD/ATA development and sustainment. This includes but is not limited to all Department of Defense weapon systems.

1.2.2. Policy. The Service Provider shall plan, design, develop, implement, approve, administer, evaluate and manage Air Force programs and system devices using the AFH 36-2235 Information for Designers of Instructional Systems, and AFI 36-2251 Management of Air Force Training Systems.

1.2.3. Risks. The Service Provider shall develop products to support high risk, high visibility, just-in-time training on topics such as weapon system and subsystem familiarization, concepts of operation, mission planning, normal procedures, abnormal procedures, prerequisite training, and ancillary training. Performance risks include, but are not limited to:

1.2.3.1. Development of one-of-a-kind products, prototypes, and proof of concepts.

1.2.3.2. Support of highly technical, very complex, and emerging systems.

1.2.3.3. Development with limited or non-existent subject matter expertise.

1.2.3.4. Development with poor or undocumented content.

1.2.3.5. Development for customer(s) who are unsure of what is wanted or unable to clearly communicate requirement(s).

1.2.3.6. Development driven by weapon system or subsystem implementation that is subject to changing priorities.

1.2.4. Workload Forecasts. Forecasting workload, travel, and materials will be difficult due to the dynamic nature of the projects or taskings assigned to the Service Provider.

The Government estimates that the annual workload will be no more than the manpower positions proposed in appendix 1.

1.2.5. Mission Priorities. The TRSS Det 9 Commander (CC) may, as the situation dictates, establish and/or modify the Service Provider’s work priorities/scheduling to meet critical mission requirements.

1.3. Training Consultation. The Service Provider shall provide professional guidance, troubleshooting, and problem solving on all education and training matters such as, but not limited to, training policies and philosophies, training strategies, instructional design practices, test and measurement, instructional product development, technology in education and training, ATD development and acquisition, and training program administration and management. (SD- 1)

1.3.1. Tasking. Customers will request support from the Service Provider. Requests for support may be received via any method such as, but not limited to, telephone, e-mail, letter, fax, and walk-in. The Service Provider shall immediately notify the Det 9/CC or designated representative in writing if resources are not sufficient to provide the requested support and propose alternative recommendations.

1.3.2. Customer Contact. The Service Provider shall contact the customer to initiate the support within 1 work day after receipt of tasking and, if necessary, further determine, refine, and verify the customer’s requirements. Communication between customer(s) and the Service Provider shall be considered a continuous, integral part of an effective relationship to enhance understanding of the requirement(s) and acceptability of the final product(s) or service(s). (SD-2) (SD-6) (SD-12)

1.3.3. Confirmation Notification. The Service Provider shall provide written notice confirming the tasking to the Det 9 Commander or designated representative within 1 work day after making customer contact. The Service Provider shall ensure the notification identifies relevant data such as, but not necessarily limited to, the date of tasking, date of making initial customer contact, customer’s name, organization, location, telephone number, e-mail address, and details of support being requested.

1.3.4. Completion Notification. The Service Provider shall provide written notice of completion of taskings to the Det 9/CC or designated representative within 3 work days after completing the support. The Service Provider shall ensure the notification identifies relevant data such as, but not limited to, the date of completion, period of performance, customer’s name, organization, location, telephone number, e-mail address, details of the support provided, and a written notice (Service Provider generated format) from the customer verifying their receipt of the Service Provider’s service.

1.4. Tasking. The Det 9/CC or designated representative will task the Service Provider for support in writing.

1.4.1. Service Delivery Approach and Time/Cost Schedules. The Service Provider shall work with the customer to develop and document a mutually acceptable service delivery approach to meet the customer’s requirements. The Service Provider shall develop time line and cost schedules to successfully implement the service delivery approach. The Service Provider shall ensure the service delivery approach and schedules identify major milestones, critical paths, submittals and deliverables. (SD-9)

1.4.2. Service Delivery Approach and Schedules Review. The Service Provider shall provide a copy of the agreed to service delivery approach and time line and cost schedules, to include the major milestones, critical paths, submittals and deliverables, to the Det 9/CC or designated representative within 4 work days after receipt of tasking for review and acceptance.

1.4.3. Service Delivery Approach and Schedules Approval. The Service Provider shall implement the agreed to service delivery approach in accordance with the time line and cost schedules upon direction by the Det 9/CC or designated representative.

1.4.4. Submittals and Deliverables. The Service Provider shall provide complete and accurate submittals and deliverables that meet customer requirements, in accordance with time line and cost schedules to the Det 9/CC or designated representative for review and acceptance. (SD-3) (SD-4) (SD-7) (SD-8) (SD-9)

1.4.4.1. Discrepancies. The Service Provider shall correct unacceptable submittal(s) or deliverable(s) and resubmit them to the Det 9/CC or designated representative for review and acceptance within 10 work days after being notified of the discrepancy, or by a date mutually agreed to by the Service Provider and the Det 9/CC or designated representative.

1.4.4.2. Government Right to Deliverables. The Government will have unlimited rights to any and all items delivered under this contract. The Government right to deliverables applies as soon as the Government explicitly or constructively accepts the delivered item.

1.4.5. Request for Changes. The Service Provider shall request changes to the approved service delivery approach or schedules in writing to the Det 9/CC or designated representative for approval. The Service Provider’s request shall include justification for the proposed changes. The Service Provider shall notify the customer of the Det 9/CC or designated representative decision within 1 work day of the decision.

1.4.6. Overruns. The Service Provider shall notify the Det 9/CC or designated representative of any schedule overruns immediately upon recognition and arrange a meeting with the Det 9/CC or designated representative to discuss them.

1.5. Copyright Releases. The Service Provider shall obtain written copyright releases prior to using any copyrighted materials in accordance with Federal Acquisition Regulation, Part 27, Subpart 27.4, Rights in Data and Copyrights. The Service Provider shall retain all releases for the duration of the contract or Letter of Obligation (LOO). The Service Provider shall provide copyright releases to the Det 9/CC or designated representative upon request, and 7 work days before contract/LOO completion date. The Service Provider is responsible for damages due to copyright violations.

1.5.1. Archival. The Service Provider shall ensure all archival materials are made available to the Government upon request, and 7 work days before contract/LOO completion date.

1.6. ATD/ATA Development. The Service Provider shall provide ATD/ATA development to include, but not necessarily limited to, design, fabrication, delivery, and installation in accordance with ISD principles and processes. The Service Provider shall document and justify when the ISD principles and processes are NOT considered appropriate for new products, and notify the Det 9/CC or designated representative. The Service Provider shall minimize related expenses by designing and manufacturing reproductions of actual weapons systems parts, equipment, and components instead of purchasing them whenever it is cost effective. (SD-5)

1.6.1. Limitations. The Service Provider shall ensure software, documentation, and associated training materials required to operate or execute ATD/ATA do NOT require royalties, recurring license or run-time fees, use tax, or similar additional payments.

1.6.2. Tasking. The Det 9/CC or designated representative will task the Service Provider for support in writing. The Service Provider shall immediately notify the Det 9/CC or designated representative in writing if resources are not sufficient to provide the requested support and propose alternative recommendations.

1.6.2.1. Operations and Maintenance (O&M) Manuals. The Service Provider shall develop a user/operator’s O&M manual for ATD/ATA when tasked by the Det 9/CC. The Det 9/CC or designated representative will determine the number of copies of the O&M manual to be developed.

1.6.2.2. Maintenance Discrepancy Forms. The Service Provider shall prepare and provide 25 Maintenance Discrepancy forms for customer use in documenting ATD/ATA maintenance as part of the O&M manual.

1.6.2.3. Discrepancies. The Service Provider shall correct unacceptable submittal(s) or deliverable(s) and resubmit them to the Det 9/CC or designated representative for review and acceptance. The Service Provider shall resubmit the corrected submittal(s) or deliverable(s) within 20 work days after being notified of the discrepancy, or by a date mutually agreed to by the Service Provider and the Det 9/CC or designated representative.

1.6.3. Delivery. The Service Provider shall assist with delivery of the ATD/ATA to the customer.

1.6.3.1. Schedule. The Service Provider shall coordinate a delivery schedule with the customer before shipping and notify the Det 9/CC or designated representative.

1.6.3.2. Facility Readiness. The Service Provider shall coordinate facility readiness and confirm preparations are complete with the customer before shipping. The Service Provider shall provide the customer guidance on facility preparation requirements (e.g., power, water, air, foundations, modifications, etc.). The Service Provider is NOT responsible for the customer’s facility preparations and utility interfaces.

1.6.3.3. Packing and Crating. The Service Provider shall coordinate packing and crating arrangements with the base Traffic Management Office.

1.6.3.4. Transport. The Service Provider shall coordinate with the Det 9/CC or designated representative on the method of transport.

1.6.3.5. Freight on Board (FOB). In all cases, FOB will be destination.

1.6.3.6. Offloading. The Service Provider shall ensure the customer has met necessary logistical requirements (e.g., forklift, manpower) for offloading the ATD/ATA at the installation site. The Service Provider shall assist the customer with offloading the ATD/ATA when tasked by the Det 9/CC or designated representative.

1.6.4. Installation. The Service Provider shall install the ATD/ATA at the customer’s designated site when tasked by the Det 9/CC or designated representative.

1.6.4.1. Non-Interference. The Service Provider shall work with the customer to minimize training impacts during installation of ATD/ATA.

1.6.4.2. Assembly. The Service Provider shall assemble and secure the ATD/ATA and connect to utilities at the customer’s designated site when tasked by the Det 9/CC or designated representative.

1.6.4.3. Testing and Acceptance. The Service Provider shall test the ATD/ATA to ensure it is satisfactorily operable and acceptable to the customer, in accordance with the agreed to performance requirements.

1.6.4.4. Training. The Service Provider shall provide initial Type 1 ATD/ATA training after installation when tasked by the Det 9/CC or designated representative.

1.7. ATD/ATA Maintenance. The Service Provider shall provide on-call life cycle maintenance services and support for ATDs/ATAs to include, but not limited to, repairs, upgrading/updating hardware and software, reconfigurations, modifications, relocations and reinstallations.

ATD/ATA maintenance shall NOT be limited to just those developed by ACC TRSS. Supporting ATD/ATA maintenance documentation may be limited or non-existent. The Service Provider shall minimize related expenses by designing and manufacturing reproductions of actual weapons systems parts, equipment, and components instead of purchasing them whenever it is cost effective. (SD-11) (SD-12)

1.7.1. Maintenance Coordination. The Service Provider shall coordinate maintenance services with the customer, and accomplish any necessary research, review, troubleshooting, and testing to accurately assess and determine maintenance requirements.

1.7.2. Maintenance Discrepancy Log Review. The Service Provider shall review all noted discrepancies and make any appropriate repairs.

1.7.3. Confirmation Notification. The Service Provider shall also provide estimated labor hours and cost, material and travel costs, and expected completion date.

1.7.4. Remote Maintenance. The Service Provider shall use telephone, e-mail, or other remote assistance to resolve maintenance whenever practical and possible.

1.7.5. Field Level Maintenance On-Site. The Service Provider shall dispatch personnel to accomplish on-site maintenance if the work is determined too complex to be resolved by the customer as directed by the Det 9/CC or designated representative.

1.7.5.1. Non-Interference. The Service Provider shall work with the customer to minimize training impacts during maintenance of ATD/ATA.

1.7.6. Depot Level Maintenance at Det 9 ACC TRSS. The Service Provider shall assist the customer with returning the ATD/ATA to Det 9 ACC TRSS for depot level maintenance if the work is determined too complex to be resolved by the Service Provider on-site when directed by the Det 9/CC or designated representative.

1.8. Reports and Reviews. The Service Provider shall provide overall status reporting and reviews for current, completed, and known future projects and taskings, and report costs for each project and overall operations. (SD-13)

1.8.1. Monthly Reports. The Service Provider’s Projects Report (Service Provider generated format) shall include relevant data such as, but not limited to, project title, scope, customer and primary point of contact, start date, completion date, status, problems and challenges, next steps, dollars spent to date, and estimated total costs. This report shall be delivered to the Det 9/CC and TRSS COR no later than 10 work days following the end of each month.

1.8.2. Quarterly Reviews. The Service Provider shall schedule and present a quarterly review of all services with the Det 9/CC and TRSS COR no later than 10 work days following the end of each quarter.

1.8.3. Customer Reviews. The Service Provider shall schedule and host customer reviews of products in accordance with the approved schedule.

1.8.4. Meeting Minutes. The Service Provider shall prepare minutes of quarterly and customer reviews and provide a copy for coordination to attendees and the Det 9/CC within 2 work days. The Service Provider shall resubmit any amendments to the minutes to all attendees and the Det 9/CC within 5 work days of the completion of the quarterly and customer reviews.

1.9. Resource Management. The Service Provider shall maintain a master schedule reflecting the integration of project schedules. The Service Provider shall develop the schedule using a program compatible with Microsoft Project, and submit a proposed template for the Det 9/CC approval prior to submitting the initial schedule. The Service Provider shall make the schedule available for review upon Det 9/CC or designated representative request.

1.9.1. Scheduling Prioritization. The Service Provider shall coordinate with customers to jointly prioritize and schedule services to be rendered. The Det 9/CC or designated representative will determine project priorities or scheduling should a conflict arise.

1.9.2. Cost Tracking. The Service Provider shall track and report costs monthly for each project and overall operations. The Service Provider shall use the Government furnished Advanced Maintenance Management System or other Government furnished software program to track and report costs. The software will be provided by the Government to the Service Provider upon contract/LOO award.

1.9.2.1. Overall Operations. All other functions not directly related to projects.

Includes mission support activities such as: reports and reviews; resource management; management; records management; quality assurance; security;

safety; administration; equipment replacement; facility maintenance; employee development; etc.

1.9.2.2. Cost Categories. The cost report shall address labor, materials and supplies, capital equipment and facilities, minor items; rentals, travel, subcontracts, training, delivery services and shipping, general and administrative, etc. for both projects and overall operations.

1.10. Temporary Duty (TDY) Travel Notification. The Service Provider shall provide written notice to the Det 9/CC or designated representative for approval to perform TDY travel. Written notices for TDY travel should be submitted at least 2 weeks prior to the TDY. The notification shall identify relevant data such as, but not limited to, the traveler(s), location(s), date(s) and duration, estimated travel costs, and justification for the TDY mission.

SECTION 2

SERVICE DELIVERY SUMMARY

Performance Objective PWS Paragraph

Performance Measure

Training Consultation

(1) Training Consultation. Provide guidance, troubleshooting, and problem solving on all education and training matters.

1.3 95% of the customer satisfaction survey questions answered is rated “acceptable.”

(2) Customer Contact. Contact the customer within 1 workday after receipt of tasking.

1.3.2. Initial contact with the customer

was made within 1 workday 95% of the time.

(3) Submittals. Provide submittals IAW approved timeline schedules.

1.4.4. Submittals were provided IAW

schedule 85% of the time.

(4) Deliverables. Provide deliverables IAW approved timeline schedules.

1.4.4. Deliverables were provided as

scheduled 95% of the time.

ATD/ATA Development

(5) ATD/ATA Development. Design, fabricate, deliver, and install ATA(s)/ATD(s).

1.6. 95% of the customer satisfaction survey questions answered is rated “acceptable.”

(6) Customer Contact. Contact the customer within 1 workday after receipt of tasking.

1.3.2. Initial contact with the customer

was made within 1 workday 95% of the time.

(7) Submittals. Provide submittals IAW approved timeline schedules.

1.4. Submittals were provided IAW

schedule 85% of the time.

(8) Deliverables. Provide deliverables IAW approved timeline schedules.

1.4.4. Deliverables were provides as

scheduled 95% of the time.

(9) Submittals and Deliverable Costs. Provide submittals and deliverables IAW approved cost schedules.

1.4.1.

& 1.4.4.

Cost of submittals and deliverables was maintained within 10% of scheduled estimates.

ATD/ATA Maintenance

(10) ATD/ATA Maintenance. Provide all tasked follow-on life cycle maintenance support for ATDs/ATAs.

1.7. 95% of the customer satisfaction survey questions answered is rated “acceptable.”

(11) Customer Contact. Contact the customer within 1 workday after receipt of tasking.

1.3.2. Initial contact with the customer

was made 1 workday 95% of the time.

Reports and Reviews.

(12) Monthly Reports. Deliver monthly Project Reports to the Det 9/CC or designated representative.

1.8. The monthly report is delivered to

the Det CC or designated representative no later than 10 workdays following the end of each month.

General Requirements.

(13) Security. Comply with all security requirements as provided in laws, DoD, AF, MAJCOM, and local publications.

4.8. No security violations during the

month.

(14) Safety. Comply with all safety requirements as provided in laws, DoD, AF, MAJCOM, and local publications.

4.9. No safety violations during the

month.

(15) Environmental. Comply with all environmental requirements as provided in laws, DoD, AF, MAJCOM, and local publications.

4.10. No environmental violations

during the month.

SECTION 3

GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Government Furnished Property (GFP). The Government will provide the GFP listed below for exclusive use in accomplishing services described in this Performance Work Statement (PWS). Use of non-Government property by the Service Provider shall be pre-approved by the Det 9/CC or designated representative.

3.1.1. Facilities. The Government will provide the facilities on Luke AFB AZ to include buildings #413, #414, #415, #417, and part of building #492. The Service Provider shall maintain the purpose, function, and intent of the Continuing Government Organization/Service Provider Joint Use Areas, and the Det 9/CC or designated representative. The Det 9/CC or designated representative will determine their priority of use should a scheduling conflict arise. The Government furnished facilities (GFF) were inspected and are in compliance with the Occupational Safety and Health Act (OSHA).

3.1.2. Materials, Parts and Supplies. The Government will provide the materials, parts and supplies identified during the initial joint GFP inventory, per paragraph 3.3.1.

3.1.3. Equipment and Tools. The Government will provide the equipment and tools identified during the initial joint GFP inventory, per paragraph 3.3.1. The Service Provider shall manage Government furnished equipment (GFE) and tools in accordance with all manuals in Appendix 2.

3.1.4. Furnishings and Miscellaneous. The Government will provide the furnishings and miscellaneous items identified during the initial joint GFP inventory, per paragraph 3.3.1.

3.1.5. Travel. In the event the Government requires the contractor to travel in performance of this contract, the contractor shall be reimbursed under a separate “Cost Reimbursable Travel” contract line item. The Det/CC shall coordinate on all travel requests with the Contract Site Manager who will fill out the TDY travel request. The contractor shall submit all travel requests to the HQ TRSS COR/Program Manager on a request form provided by the HQ TRSS COR/Program Manager. The travel funds shall cover travel costs to include airfare, lodging, per diem, car rental and authorized expenses in accordance with the FAR Part 31.205-46, Travel Costs.

3.1.6. Supplies. In the event the Government requires the contractor to purchase supplies in the performance of this contract, the contractor shall be reimbursed under a separate “Cost Reimbursable Supply” contract line item. The contractor shall submit with the original invoice all receipts before Government acceptance of the cost will be accepted.

The supply funds shall cover costs in accordance with FAR 7.2.

3.2. Government Furnished Services (GFS). The Government will provide the GFS listed below for exclusive use in accomplishing services described in this Performance Work Statement

(PWS).

3.2.1. Utilities. Electricity, water, heat, and sewage service.

3.2.2. Communication Services. Includes communications services and telephone equipment.

3.2.2.1. Conditions for Local Area Network (LAN) Use.

3.2.2.1.1. Communication services are subject to monitoring.

3.2.2.1.2. The Service Provider shall only connect Government furnished ITEC hardware/software to the Government LAN.

3.2.2.1.3. The Service Provider shall ensure Government furnished ITEC remains physically connected to the Government LAN and powered on to facilitate automatic software updating.

3.2.2.1.4. The Service Provider shall use e-mail in accordance with AFI

33-119, ELECTRONIC MAIL (E-MAIL) MANAGEMENT AND USE.

3.2.2.1.5. The Service Provider shall use internet access in accordance with AFI 33-129, Web Management and Internet Use.

3.2.2.2. The Government will:

3.2.2.2.1. Operate, maintain, support, and manage the base network control center operations environment and infrastructure which includes transmission, switching, network management, equipment, and facilities that support the base.

3.2.2.2.2. Provide network security and services to include e-mail and web access.

3.2.2.3. The Service Provider shall:

3.2.2.3.1. Notify Government of requirements and comply with

Government directives, policies, and procedures.

3.2.2.3.2. Local Area Network Services. The government shall provide LAN services. The contractor shall be held accountable for all actions that he or she initiates while on the network and shall conduct his or her business IAW all Air Force, Air Combat Command and local base instructions, manuals and policies. Any conduct that does not adhere to sound or just network usage as stipulated in official guidance shall cause revocation of all network privileges. The contractor shall allow all computer hardware/software to be inspected by Air Force personnel to ensure compliance with this contract and Air Force instructions, manuals and policies.

3.2.3. Custodial Services. Includes janitorial and cleaning services for customer-occupied or customer-used facilities and areas. Custodial services are NOT provided for all areas of the GFF. Additionally, custodial services are NOT provided for buildings #413, #414, and #492. The Service Provider shall be responsible for all other custodial services necessary to maintain the GFF in a clean, orderly and safe condition.

3.2.3.1. The Government will:

3.2.3.1.1. Provide janitorial and cleaning services for Service Provider occupied and used facilities as identified in the custodial services contract.

3.2.3.2. The Service Provider shall:

3.2.3.2.1. Comply with Government directives, policies and procedures to receive required support services.

3.2.4. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds. This service does NOT guarantee elimination of pests within GFF.

3.2.4.1. The Government will:

3.2.4.1.1. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.4.2. The Service Provider shall:

3.2.4.2.1. Request support upon detection of infestation.

3.2.5. Mail Postage Service. Includes postage and fees for official mail and application thereof. Applicable only to the Base Information Transfer Center (BITC). The Service Provider shall pay for postage and fees upon notification of discontinuance of BITC services, which occasionally occurs at the end of the fiscal year.

3.2.6. Occupational and Industrial Health Services. The Government will provide respirator fit check(s).

3.2.6.1. The Service Provider shall:

3.2.6.1.1. Comply with pollution prevention initiatives and hazardous waste reduction.

3.2.6.1.2. Comply with Occupational Safety Health Administration, Air Force Occupational Safety Health, base instructions, policies, guidelines, and requirements.

3.2.7. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials. The Service Provider shall NOT dispose of prohibited items in refuse containers to include, but not limited to: paint, petroleum, oil filters, hydraulic filters, hazardous waste, tires, batteries, flammables, and liquids.

3.2.7.1. The Government will:

3.2.7.1.1. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.7.2. The Service Provider shall:

3.2.7.2.1. Advise the Government of any special requirements.

3.2.7.2.2. Participate in the Base Recycle Program IAW applicable directives.

3.2.7.2.3. Collect materials that can be recycled, including precious metals, paper, aluminum, plastics, etc.

3.2.8. Emergency Services. There are no emergency medical services available on Luke Air Force Base. The emergency phone number for medical, fire, and law enforcement is 911.

3.2.9. Common Use Facility Construction, Operations, Maintenance, and Repair.

Includes construction, alteration, operation, maintenance, and repair of common use infrastructure (e.g., roads, grounds, surfaced areas, structures, real property, and installed equipment). Also includes common benefit signs, energy consumption, snow removal, street cleaning, and installation beautification projects.

3.2.9.1. The Government will:

3.2.9.1.1. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.9.2. The Service Provider shall:

3.2.9.2.1. Comply with building managers direction and Air Force directives that govern occupancy and use of assigned facilities.

3.2.10. Environmental Cleanup. Includes collection, clean-up, transportation, and disposal of hazardous material.

3.2.10.1. The Government will:

3.2.10.1.1. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.10.2. The Service Provider shall:

3.2.10.2.1. Clean-up and disposals will be accomplished utilizing environmentally and legally accepted methods. (See Environmental Compliance for procedures).

3.2.10.2.2. In the event an incident from activity operations caused by the Service Provider results in an adverse environmental impact, the Service Provider will bear financial responsibility for cleanup, transportation, disposal, and restoration costs.

3.2.10.2.3. Comply with applicable federal, state, and local laws as well as Air Force directives and Luke AFB Plans that govern the collection, clean-up, transportation, and disposal of hazardous materials.

3.2.11. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.2.11.1. The Government will:

3.2.11.1.1. Provide preventive maintenance and repair of real property installed equipment.

3.2.11.1.2. Permit authorized personnel access to the self-help store.

3.2.11.1.3. Provide training to building managers as required by directives.

3.2.11.1.4. Analyze computer systems equipment operation energy requirements.

3.2.11.2. The Service Provider shall:

3.2.11.2.1. Coordinate maintenance requirements.

3.2.11.2.2. Be responsible for expenditures exceeding normal fair wear and tear, painting for appearance, or work considered desirable but not essential.

3.2.11.2.3. Request maintenance and obtain Civil Engineer approval before removing or relocating Real Property Installed Equipment (RPIE).

3.2.11.2.4. Designate in writing a list of personnel authorized access to the self-help store.

3.2.12. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also, includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.2.12.1. The Government will:

3.2.12.1.1. Service portable extinguishers for facilities.

3.2.12.1.2. Provide support and services listed above in the category of description to same degree as provided to base organizations.

3.2.12.2. The Service Provider shall:

3.2.12.2.1. Comply with evacuation and fire protection directives and schedules.

3.2.13. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail on DoD Installations and in DoD owned or leased facilities.

3.2.13.1. The Government will:

3.2.13.1.1. Establish procedures for delivery of incoming mail and/or pick-up mail and local distribution IAW DOD 4525.8-M System for Military Mail.

3.2.13.2. The Service Provider shall:

3.2.13.2.1. Make internal distribution and comply with Government directives, policies, and procedures to receive and dispatch certified, registered, and classified correspondence.

3.2.14. Safety. Includes operation of safety programs, educational support, and promotional efforts.

3.2.14.1. The Service Provider shall:

3.2.14.1.1. Assist in the investigation of ground and explosive mishaps.

3.2.14.1.2. Conduct spot safety inspections of Service Provider facilities and operations.

3.2.15. Telecommunication Services. Provide certified technical solutions for telephone/cellular requirements.

3.2.15.1. Conditions for Telephone Use.

3.2.15.1.1. Communication services are subject to monitoring.

3.2.15.1.2. The Government will NOT be responsible for charges for unauthorized long distance telephone calls.

3.2.15.1.3. The Service Provider shall NOT accept any collect telephone calls.

3.2.15.1.4. The Service Provider shall coordinate changes in services and handset locations with the Det 9/CC or designated representative.

3.2.15.2. The Government will:

3.2.15.2.1. Provide copies of current telephone directories on same basis as base population.

3.2.15.2.2. Provide certified technical solutions for fixed telephone requirements. Provide telephone requirements processing training to unit Telephone Control Officer. Provide routine telephone requirements and maintenance. Exceptions include specialized equipment purchases; paging systems, call management systems, voice mail systems, and optional cabling jobs. Forward certified technical solutions and costing to the requesting agency for funding.

3.2.15.3. The Service Provider shall:

3.2.15.3.1. Appoint a unit Telephone Control Officer (TCO) and provide a letter of appointment to appropriate office at the 56 CS. PINs will be utilized for all long distance calls placed from base telephone lines; TCOs will be provided instructions. Users will comply with monthly requirements procedures to validate long distance calls. Submit telephone requirements using the web based telecommunications management system. Provide the base operator with updates of office symbols and telephone numbers for inclusion in the base telephone directory.

3.3. General. The Service Provider shall operate and perform all services described in this PWS from the GFF on Luke AFB AZ unless accomplishing services described in this PWS at a customer’s site. The Service Provider shall NOT remove GFP from GFF for non-contract/non- LOO related purposes. The Service Provider shall NOT make alterations to GFF without written permission from the Det 9/CC.

3.3.1. GFP Inventory. The Service Provider and Government representative(s) shall jointly complete inventories of all GFP. An initial inventory shall occur during the Phase-In Period (see PWS paragraph 4.11.1.). Annual inventories shall occur within 10 work days prior to the contract/LOO award date. A concluding inventory shall occur no later than 10 work days prior to the contract/LOO completion date.

3.3.1.1. Inventory Documentation. The Service Provider shall acknowledge in writing receipt of the initial joint GFP inventory. The Service Provider and the Government representative shall certify their agreement to the condition and working order of the GFP on, or as an attachment to, the inventory list. In the event of a disagreement between the Service Provider and the Government representative on the condition and/or working order of the GFP, the disagreement shall be referred to the TRSS COR and Contracting Officer (CO) if required. The Service Provider shall forward a copy of the initial joint GFP inventory list to the Functional Commander/Director and CO.

3.3.1.2. Inventory Updating. The Service Provider shall maintain custody of the initial joint GFP inventory and update it as changes occur for the duration of the contract/LOO. The Service Provider shall forward a copy of the updated GFP inventory list, with changes indicated, within the first week of each fiscal quarter to the Det 9/CC and TRSS COR.

3.3.2. GFP Maintenance, Repair, and Replacement. The Service Provider shall maintain all GFP in a clean, presentable, serviceable and safe condition in accordance with manufacturer’s and/or Government instructions. The Government shall replace GFP as it becomes unserviceable and uneconomical to repair, unless Service Provider neglect is determined. The Government will retain ownership of the replacement property. The Service Provider shall return all GFP to the Government in the same condition as received, with the exception of normal wear and tear and approved modifications. The Service Provider shall maintain GFF in compliance with OSHA requirements.

3.3.3. Disposition of Property. The Service Provider shall coordinate with the Det 9/CC or designated representative for disposition instructions of GFP no longer considered necessary or usable.

3.3.4. Lost/Damage Report. The Service Provider shall submit a report of lost or damaged GFP to the Det 9/CC or designated representative within 1 work day of detection. The report shall include details such as, but not necessarily limited to, the property lost or damaged, estimated time of loss or damage, circumstances leading to the loss or damage, location, individuals involved, mission impact, and plan for replacement or repair. The Service Provider shall fully cooperate with Government investigators in the case of lost or damaged property.

3.3.5. Grounds Maintenance. The Service Provider shall maintain the grounds surrounding the GFF, from the facility walls out to the paved surface of the adjacent roads. Maintenance shall include, but not limited to, picking up of debris; sweeping entry ways, sidewalks, patios, and curbs; and cleaning cobwebs from external walls.

3.3.6. Conservation of Utilities. The Service Provider shall ensure employees practice utility conservation and prevent the waste of utilities. The Service Provider shall ensure lighting is used only in areas where work is actually being performed. The Service Provider shall ensure employees do NOT adjust equipment controls for heating, ventilation, and air conditioning systems. The Service Provider shall report facility maintenance actions that adversely affect the conservation of utilities to the Facility Manager(s) within 2 hours.

SECTION 4

GENERAL INFORMATION

4.1. Service Provider Personnel.

4.1.1. Appearance. Service Provider personnel shall present an appropriate business appearance and be easily recognizable as Service Provider employees. All Service Provider employees shall wear Service Provider provided identification visible above the waist and whenever on duty at any Government installation. The identification shall include as a minimum, the employer’s name, the employee's picture, and the employee’s name.

4.1.2. Language. Reading, interpreting, and discussing requirements along with extensive interaction with customers is an integral part of the Service Provider’s duties.

Therefore, all Service Provider personnel shall be fluent in reading, writing, speaking, and understanding English.

4.1.3. Security Clearances. All Service Provider employees shall possess at least a SECRET security clearance in order to perform work on the contract/LOO.

4.1.4. Safety. The Service Provider and all employees shall comply with all OSHA and AFOSH standards when performing services required in this PWS. The Service Provider shall equip employees with and maintain required Personnel Protective Equipment (PPE).

4.1.5. Working Conditions. Services may require employees to: work in various climatic conditions (e.g. heat, moisture, and cold); climb to and work at heights of up to 20 feet; lift and carry moderate loads of up to 40 pounds; stand for prolonged periods;

work in or around machinery, equipment, moving objects, and operational and non-operational weapons systems; work in or around various hazards, to include those requiring PPE; and travel world-wide.

4.1.5.1. Support in Remote Locations and Forward Operating Locations.

The Service Provider shall provide on-site support when necessary, which to date has been infrequent.

4.1.5.2. Support in Combat Zones. In the unlikely event there is a need for TDY support in a combat zone the contract will be renegotiated.

4.1.6. Training. Unless otherwise specified in the PWS as being government furnished, the Service Provider shall provide all necessary employee training, maintain records of all training on-site, and make the records available for Government review.

4.1.6.1. Information Assurance Awareness Program (IAAP) Training. Service Provider personnel requiring access to the Luke AFB LAN shall complete initial and refresher training in accordance with, AFI 33-200 Information Assurance (IA) Management. Information Assurance will be provided by the Government.

4.1.7. Coordination with Other Service Providers and Government Employees.

Service Provider employees shall fully cooperate with other Service Providers and Government employees, and not interfere with the performance of their work.

4.1.9. Site Manager. The Service Provider shall assign a Site Manager and an alternate(s) who is responsible for the performance of the work. Their names and contact information shall be designated in writing to the Det 9/CC and to the TRSS COR no later than 20 work days prior to contract/LOO start date. The Service Provider shall notify the Det 9/CC and to the TRSS COR in writing no later than 5 work days prior to making changes to the Site Manager or alternate(s).

4.1.9.1. Site Manager Authority. The Site Manager is responsible for contract/LOO services and shall have full authority to act for the Service Provider on all matters relating to daily operation of this contract/LOO.

4.1.9.2. Site Manager Availability. The Site Manager or alternate(s) shall be available within 30 minutes during normal duty hours to meet on the installation with Government personnel (designated by the CO). After normal duty hours, the Site Manager or alternate shall be available within 3 hours for this purpose.

4.2. Specific Employee Qualifications.

4.2.1. Site Manager qualifications.

4.2.1.1. Required Qualifications: 1) Five or more years of experience in a supervisory/manager capacity in an industrial manufacturing environment. 2) Bachelor of Science degree in a manufacturing/industrial or computer/electronics related field.

4.2.1.2. Desired Qualifications: 1) Experience in commercial or military aerospace industrial complex. 2) Experience as a team leader or project leader on a multi-disciplined team. 3) Understanding of Instructional System Design as it related to aircrew training for commercial or military aircraft.

4.2.2. CAD/CAM Design Technician qualifications.

4.2.2.1. Required Qualifications: 1) CAD/CAM Software degree or certificate.

2) Two years of design/manufacturing experience. 3) Knowledge of fabrication machinery, tools, and equipment to include CNC-driven machines, 3D printing, laser cutting/engraving. 4) Knowledge of aerospace, automotive, or construction design and fabrication techniques and standards. 5) Ability to create industry standard blueprints/technical drawings/illustrations.

4.2.3.2. Desired Qualifications: 1) Design experience with Solid Edge or Solid Works and Surf Cam software packages.

4.2.3. Aerospace Mechanical Technician qualifications.

4.2.3.1. Required Qualifications: 1) Three years minimum experience in various trades such as metal design and fabrication, welding, machining, woodworking, and pattern and mold making. 2) Three years minimum experience operating CNC machinery to produce or modify components. 3) Experience operating a variety of automated presses, punches, brakes, mills, lathes, and welders. 4) Ability to create and interpret blueprints and mechanical drawings using manual drafting or computer aided modeling software.

4.2.4. Computer Specialist qualifications.

4.2.4.1. Required Qualifications: 1) Minimum of Bachelor’s degree in Computer Science, Programming, Mathematics, Electronics Engineering, or Computer Engineering or equivalent technical certifications. 2) Two years of experience working with rapid prototyping, research and design methods, data networking, computer operating systems, and microprocessor design and programming.

4.2.4.2. Desired Qualifications: 1) Two years of experience with C and Assembly programming languages. Ability to design new code and analyze/modify existing code. 2) Two years of experience working with electronics, analog and digital circuit design, schematic design and interpretation.

3) Experience with commercial or/and military avionics system and design, data and comm bus architecture, LCD/LED/TFT display architecture, and printed circuit board design.

4.2.5. Electronics Technician Qualifications.

4.2.5.1. Required Qualifications: 1) Associates degree, vocational school certification, or equivalent military training in electronics principles, circuit design and theory, and practical electronics application. 2) One year of experience working with microcontrollers, microprocessor components, and associated programming. 3) Ability to design and manufacture analog and digital circuits, create and modify schematic diagrams, and interpret and modify existing circuits and schematic diagrams.

4.2.5.2. Desired Qualifications: 1) Knowledge of computer technology, network structure, operating systems. 2) Knowledge of Opto22 and/or Modicon microcontrollers and associated I/O peripherals, programming language. 3) Familiarity with commercial or military avionics equipment and systems.

4.2.6. Resume Approval. The contractor shall submit to the TRSS COR at Langley AFB for review, resumes on potential contractor personnel candidate (s) in paragraph 4.2. of this PWS, a minimum of 15 work days prior to the hiring of the candidate. The COR shall review and evaluate such resumes for all new candidates to ensure they match the Government’s PWS requirements. If required, the COR may forward the resumes to other appropriate Government personnel for their review. Personnel employed under the preceding contract do not require re-approval as long as there is not a break of service of over 6 months. The Service Provider shall notify the CO when a COR has not accepted or rejected a resume within 10 working days of submission.

4.2.7. Key Personnel Changes. The Service Provider shall notify the Det 9/CC and to the TRSS COR of changes in key Service Provider personnel, a minimum of 3 work days prior to initiating changes. Key personnel are the Site Manager and alternate(s) and supervisory personnel.

4.3. Strike Mitigation Plan. If applicable, the Service Provider shall establish and maintain a Strike Mitigation Plan. The Strike Mitigation Plan shall be submitted and shall address how the Service Provider shall provide required services and personnel with appropriate security clearances in case of a labor dispute.