MPF PWS Draft - 1 Aug 12.docx

Performance Work Statement For Air Combat Command Human Resources/Multiple Personnel Functions

Customer Service Automatic Records Management System (ARMS) Awards and Decorations Personnel Systems Management (PSM) And Client Support Administrator (CSA)

TABLE OF CONTENTS

Section 1 Description of Services

1. Mission

The Military Personnel Element (MPE) is the single manager of Military Personnel Data System (MILPDS) for all units and members serviced, whether on base or geographically separated from the MPE for maximum economy, efficiency, and service. The mission of the MPE is to provide quality personnel support, through the administration of personnel programs, to commanders, Air Force members, their family members, and retirees, and to administer Air Force personnel programs in both peacetime and wartime.

The Civilian Personnel Element (CPE) is the single manager of base appropriated funds personnel. The mission of the CPE is to provide quality personnel support, through the administration of personnel programs, to commanders and appropriated employees, and to administer DoD and AF personnel programs in both peacetime and wartime.

· Customer Service. This section serves as the initial point of contact between the customer and other MPE work centers as well as the installation DEERS/RAPIDS issuing facility.

· Awards and Decorations. This section serves as the base-level focal point for officer, enlisted, and unit awards and decorations actions.

· Client Support Administrator. It provides information management support for the MPE and client systems support to the former Mission Support Squadron (MSS) configuration.

· Personnel Systems Management. This section provides the functional link between the MPE, CPE, Commander’s Support Staff (CSS), and the military and civilian Personnel Data Systems (PDS).

1.1 Customer Service. The Service Provider shall provide all personnel, materials, supervision, and services necessary to establish and maintain a customer service capability within the Military Personnel Element. Walk-in Service. The Service Provider shall process personnel identification transactions in accordance with AFI 36-3026 and DoDI 1000.13. Estimated transactions are listed with the base population breakout. Process SGLI/FSGLI, Servicemember’s Group Life Insurance election certificate and all associated change actions. Review appropriate documentation to verify identity and eligibility for identification card requests through DEERS inquiry and preparation of DD Form 1172, Application for Uniformed Services Identification Card DEERS Enrollment. Process DEERS enrollment of eligible family members and issue identification cards as applicable. Issue and retrieve Common Access Cards or machine-readable, teslin cards as applicable. The Service Provider shall prepare and distribute the DD Forms 2841 and 2842, reestablish PIN on CAC when locked or forgotten and prepare and distribute CAC “return forms” as required.

1.1.1 Program Management. The Service Provider shall administer the Dress and Appearance, Military/Special Leave/TDY Authority, Family Care, Fund Raising, and Voting Assistance programs.

1.1.2 Application Support. The Service Provider shall process Transitional Compensation for Abused Dependents, official DOD passport and visa requests and perform Naturalization/Citizenship program actions. Naturalization/Citizenship program services are provided to the military sponsor only. The Service Provider shall provide assistance and guidance for applications for dependency determinations for eligible identification card applicants, for former spouses seeking benefits under the Uniformed Services Former Spouses' Protection Act and for former spouses and widows, seeking reinstatement of identification card benefits.

1.1.3 Product Support. The Service Provider shall perform transaction register actions, input requests and suspenses, receive and distribute RIP, MILPDS Products, and DISCOVERER products.

1.1.4 Supply Management. The Service Provider shall maintain and manage the ID card stock to include but not limited to; CAC ID stock, and CAC consumables; manual and machine-readable cardstock, CAC return forms, DD Form 2841, DD Form 2842 and mailing supplies (Federal Express or other mail carrier as directed by DMDC). The Government will be responsible for providing the ID card stock for the Service Provider. Card stock levels are determined by DMDC through the Inventory Logistics Portal (ILP).

1.1.5 Roles.

1.1.5.1 Site Security Manager (SSM). The Service Provider shall provide two site security managers for each RAPIDS site responsible for activating all RAPIDS users and assigning roles for new and existing users; maintain and update local control of system security by adding and assigning Verifying Official (VO) and Super Verifying Official (SVO) roles to users; manage ID card stock and consumables, maintain necessary records for audit IAW RAPIDS/VO CPS; and function as a VO. One SSM must be physically available on site at all times during RAPIDS operations.

1.1.5.2 Super Verifying Official. The Service Provider shall provide one or more Super Verifying Officials who manage the audit trails, including examining the audit trails; train new VOs on RAPIDS workstation using RAPIDS training guide; ensure that all VOs understand their responsibility to read and understand the "Message of the Day"; Download and install new RAPIDS software when instructed to do so; and verify the identity of VOs. SVO may also perform duties of a VO.

1.1.5.3 Verifying Official. The Service Provider shall provide one or more verifying officials who verify identity of subscribers; receive, verify correctness and enter subscriber information; generate subscriber CAC; and assist subscriber in resetting Personal Identification Number (PIN) of CAC.

1.1.5.4 Control and Accountability. The Service Provider shall control and account for blank ID card and CAC cardstock, returned and error-in process CACs, laminate not in use, and completed DD Forms 1172, 1172-2, 2841, 2842 and all other stock under lock and key when office is closed. Destroy error-in processing cards or non-authorized ID cards (not CAC) according to AFI 36-2608. CAC returns must be submitted to DMDC weekly or as otherwise directed by DMDC.

1.1.6 DEERS/RAPIDS Management. The Service Provider shall accept the control and maintenance of the RAPIDS work stations as directed. RAPIDS is purchased and serviced by DMDC. Service Provider maintenance consists of loading program releases and fixing problems after calling DMDC for troubleshooting advice.

1.1.6.1 Equipment Management. The Service Provider shall notify and obtain approval from the appropriate DEERS/RAPIDS SPO and the Access Card Office (ACO), before any relocation will be performed. Any relocation performed by a site without permission from the D/R Ops Div is considered an unauthorized relocation. If damage is incurred to the server and/or work station systems during an unauthorized move, the Service Provider will be responsible to provide funding for all equipment repairs or replacements. Relocation of server equipment requires 120 days notice and relocation of remote work station(s) requires 90 days notice.

1.2 Automatic Records Management System (ARMS).

1.2.1 Access and Referral. The Service Provider shall assist personnel requesting documents; provide service to walk-in customers with a valid request to include access, screening, reviewing, and auditing of their own military personnel record in the Automatic Records Management System (ARMS). The Service Provider shall make referrals to appropriate work centers to meet member’s need to correct any discrepancy of a document in ARMS. The Service Provider maintains the ARMS access list. The Service Provider shall notify AFPC of changes to the ARMS access list and provide training to personnel requesting assistance, on accessing E-records. The Service Provider is the focal point for other organizations (Legal, OSI, etc) that do not have access to ARMS.

1.2.2 Accuracy. As new SGLV forms are created, the Service Provider shall verify/update MilPDS and forward original copies to AFPC for scanning and maintain a suspense copy until verifying AFPC has scanned the document(s).

1.3 Military Awards and Decorations Administration General. The Service Provider shall manage the awards and decorations programs.

1.3.1 Program Administration. The Service Provider shall provide general guidance on awards and decorations, process award recommendations, publicize criteria of newly established Air Force awards and decorations, and special trophies, and solicit and announce the award of the Air Force Outstanding Unit Award (AFOUA), the Air Force Organizational Excellence Award (AFOEA) to wing and subordinate units, and process Air Force Good Conduct Medal (AFGCM) award actions. The Service Provider shall maintain and provide periodic statistics on timeliness as required by MPE Commander, but not more than once a week.

1.3.2 Database Management. The Service Provider shall update MILPDS with current award and decoration data; verify and process inquiries concerning entitlements to prior awards and decorations and update award and decoration discrepancies.

1.3.3 Supply Management. The Service Provider shall acquire and maintain the stock of medals and binders in accordance with AFI 36-2803 unless otherwise directed by Wing leadership. This is typically a 90-day supply. The Service Provider will not be responsible for purchasing medals or binders but will provide the basic medals and binders as needed.

1.4 Military Personnel Systems Management. The Service Provider shall manage the Personnel Data Systems to include the Military Personnel Data System (MILPDS).

1.4.1 System Administration and Performance. The Service Provider shall provide system administration, security and problem solving for MILPDS. The Service Provider shall verify Defense Joint Military Pay Systems (DJMPS) transactions. The Service Provider shall perform MILPDS product actions. The Service Provider shall perform in the role of Base Administrator for the Personnel Records Display Application (PRDA) in the ARMS.

1.4.2 Modernization and Training. The Service Provider shall support planning and implementation of MILPDS at local level including, but not limited to, user account creation and maintenance; user training, and support with respect to software and hardware installation. The Service Provider shall provide information and informal computer-related training for MILPDS users.

1.4.3 Product Support. The Service Provider shall process non-routine queries, schedule automated products for all PDS, perform transaction register/database analysis tasks and build and maintain local tables (MILPDS).

1.4.4 Equipment Management. The Service Provider shall maintain the computers and peripherals listed within the automated data processing equipment (ADPE) account, report software problems and process hardware or software procedural enhancements, and establish user account records for MILPDS systems and manage computer systems security programs. The Service Provider is not the custodian for the ADPE account.

1.4.5 The Service Provider shall create and maintain MPE and CPE web pages.

1.5 Civilian Personnel Systems Management. The Service Provider shall perform systems administration to the Civilian Personnel Element for automated programs related to civilian personnel processes and programs to Civilian Personnel staff, Nonappropriated Fund (NAF) Human Resource Office (HRO) staff and base level users. Base level users consist of supervisors and managers of civilian employees. The Modern Defense Civilian Personnel Data System (MDCPDS) is actually composed of several separate systems, applications, and tools that are not in an “integrated” software package. At the core of the Modern System is Oracle HR. Oracle HR is the application where users create, coordinate and submit requests for personnel action (RPA’s). It is where person and position data are maintained, and where system security is administered. The Service Provider shall perform MDCPDS, and other Oracle-base programs administration IAW AFPC Modern DCPDS CPE System Administration User Guide. Another component of the MDCPDS is the Customer Service Unit (CSU) Application. Attached to the CSU database is a meta data layer, a predefined set of views of the database specifically designed for fast ad hoc data queries. The meta data layer is accessed via a query tool, such as Business Objects, Microsoft Access, or other query tools. The Service Provider shall provide system administration and problem solving for the MDCPDS, and ensure that Injury Compensation/Unemployment Compensation (ICUC), Priority Placement Program (PPP), local area network (LAN) and local servers. The Service Provider shall be familiar with networking concepts.

1.5.1 System Administration and Performance. The Service Provider shall perform MDCPDS system management and maintain users support for a variety of web-based applications (Priority Placement Program and Workers Compensation Program). The Oracle HR software is a client-server environment and the Service Provider is responsible for ensuring that any client patches to the software application are provided. The Service Provider shall perform LAN Management/client support administrator duties to configure new computers for initial operation, install hardware and software, troubleshoot and repair hardware and software defects/problems, maintain user network/email accounts, process AFCERT updates and perform PC virus detection and eradication. The Service Provider shall submit requirements for new user ID and password for all supported programs. The Service Provider shall create and maintain Civilian Personnel Element web page.

1.5.2 Computer Security. The Service Provider shall manage the computer system and all associated security programs.

1.5.3 Product Support. The Service Provider shall process non-routine queries, schedule automated products, perform transaction register/database analysis tasks and build and maintain local tables.

1.5.4 Modernization and Training. The Service Provider shall support planning and implementation of MDCPDS data systems at local level including, but not limited to, user account creation and maintenance; and user training and support with respect to software and hardware installation. The Service Provider shall provide information and informal computer-related training for all Personnel Data System users.

1.5.5 Equipment Management. The Service Provider shall maintain the computers and peripherals listed in the automated data processing equipment (ADPE) account, report software problems and process hardware or software procedural enhancements. Service Provider is not the custodian for the ADPE account.

1.6 Client Support Administrator.

1.6.1 Information Management. The Service Provider shall collect and disseminate information for internal/external review, process communication and distribution, and maintain suspense file. The Service Provider shall answer inquiry or research answer to inquiry and provide response or referral.

1.6.2 Publications, Forms and Files Management. The Service Provider shall maintain publication files, the file system and serve as Publication and File Manager. If locally required and not available on the Internet, the Service Provider shall maintain stock of blank forms. The Service Provider will perform as the Functional Account Records Manager (FARM) for the MPS only.

1.6.3 Office Management. The Service Provider shall review Appointment to and Assumption of Command administrative orders. The Service Provider shall obtain MPS/CC coordination on all G-series orders pertaining to appointment/assumption of command.

1.6.4 Client Systems Support. The Service Provider shall perform client support administrator duties to configure new computers for initial operation, install hardware and software, troubleshoot and repair hardware and software defects/problems, maintain LAN equipment/server, request and build user accounts, process AFCERT updates and process updates for PC virus detection. Client Support Administrator duties are provided to the areas of the FSS that were serviced under the former MSS configuration; however, these duties do not include computer systems or associated equipment used by students in classrooms or labs (i.e. Airman Leadership School, First Term Airmen Center, and Education Center) and the Discovery Center within the Airman and Family Readiness Center.

1.6.5 The Service Provider shall create and maintain MPS and CPE web page.

1.7 Quality Management System (QMS). The contractor shall develop, document, implement, maintain, and continuously improve a comprehensive higher-level Quality Management System that assures compliance with all requirements of this PWS. Utilize and comply with the most current version of American National Standards Institute (ANSI)/International Organization for Standards (ISO)/American Society for Quality (ASQ) 9001 (currently 9001:2000) and App H of this contract. The contractor may use ANSI/ISO/ASQ 9004 (currently 9004:2000) to facilitate continuous improvement efforts.

Section 2 Service Delivery Summary

Surveillance: Various methods of surveillance will be used to include random, 100 hundred-percent, periodic and customer complaints.

Service Delivery Summary – Customer Service Section

Process ID Card Requests

DoDI 1000.13

AFI 36-3026 (I)

RAPIDS Training Guide

CPS

1.1 1.1.4 1.1.5 1.1.6 90% completed the same day with all required information, eligibility and actions verified IAW applicable law/instruction If system is operable during normal hours

(www.insurance.va.gov)

AFI 36-3026 (I)

AFI 36-3026 (I)

AFI 36-3026(I)

CPS

AFI 36-3026(I)

AFI 36-3026(I)

Service Delivery Summary – Automatic Records Management Systems (ARMS)

UPRG Conversion Guide

UPRG Conversion Guide

Service Delivery Summary – Awards and Decorations

1.3.2

90% completed within 5 work days

Service Delivery Summary (SDS). Personnel Systems Management.

System Administrator User Guide http:// www.afpc.randolph.af.mil/DPC/MDCPDS/SAUG050100.exe

Provide Information and Computer-Related Training

Service Delivery Summary (SDS). Client Support Administrator.

DOD 4525.8M/AF SUP DOD 4525.6M

AFPD 31-4,

AFI 31-401,

AFI 37-161, AFCSM 36-699 V1

Maintain MPE File System

· Store and Retrieve Official Correspondence

· Establish and Dispose administrative records

AFI 33-322,

AFPD 37-1, AFMAN 37-104

AFMAN 37-123,

Title 44, USC DODR 5400.7/AF Sup

AFI 33-131,

AFI 37-138,

AFI 37-139

1.6.2

· Weekly

· Monthly

Maintains Blank Forms Queries MPE elements on forms requirements

AFMAN 37-104, AFIND 9, AFI33-360V2

Maintains Publications Library

· Query MPE element on publications requirements

· Maintain applicable PSDMs and AIG 8106 messages

AFMAN 37-104, AFI 33-360 V1

AFIND 2

· Weekly

AFI 33-328

Perform Client Support Administrator Functions

· Troubleshooting

AFI 33-113,

AFI 33-114,

AFI 33-115 Vol 1,2; AFI 33-129 1.6.4

· Respond to call within 8 hours

Section 3 Government Furnished Property and Services

Office furniture and equipment are contained in a separate spreadsheet listing. Copying services will be provided by the Service Provider.

GENERAL. The Government will provide the facilities, equipment, materials, and/or services.

3.1 GOVERNMENT FURNISHED PROPERTY (GFP):

3.1.1. Government Furnished Facilities. Facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified. Should a hazard be subsequently identified, the Government will correct it according to local base-wide Government developed and approved plans, taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that no possible hazard exists. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor and the Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such responsibilities, with the exception of the aforementioned responsibility to make corrections according to local base-wide priorities. Prior to the Contractor performing any modification of facilities, the Contractor shall notify the CO and submit to base Civil Engineering an AF Form 332, Base Civil Engineering Work Request, describing in detail the modification requested. AF Form 332 shall have appropriate coordination of Fire Marshal, Safety Office, Bioenvironmental and the base Environmental Flight. The Base Civil Engineering Office shall approve all modifications of facilities. No modifications to the facilities shall be made without an approved AF Form 332 and specific written permission from the Base Civil Engineering Office and Contracting Officer. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear as well as approved modifications excepted. These facilities shall be used for performance of this contract only.

3.1.2. Government furnished equipment shall be managed in accordance with the provisions of applicable directives and/or instructions.

3.1.3. Equipment. The Contractor and a Government representative shall jointly determine the quantity, working order, and condition of all equipment. Equipment determined to be excess to contractor needs shall be identified to the Government at this time, and the Contractor shall initiate and conduct disposition action. Items of equipment missing or not in working order shall be recorded. The Government will replace missing items and repair all items not in serviceable order. The Government representative will give disposition instructions for items beyond repair. The Contractor and the Government representative shall certify the agreement as to the working order of the equipment.

3.1.4. Obtaining Replacement Equipment. The Contractor shall follow the Government Furnished Property clauses to submit requests for replacement of Government furnished equipment.

3.1.5. Loss, Damage, or Destruction (LDD). The Contractor shall be liable for LDD to Government furnished property beyond fair wear and tear in accordance with the applicable property clause of the contract. Compensation shall be effected either by reduced amounts owed to the Contractor or by direct payment by the Contractor, the method to be determined by the contracting officer (CO). The amount of compensation due the Government by the Contractor shall be the Intrinsic Value of the property, as determined by the CO, I.E., the amount of compensation due to the Government may range from scrap value, salvage value, repair cost, or replacement cost, as determined by degree of damage/loss and the continuing need of the Government for that property.

3.1.6. Property Control System. The Contractor shall prepare and present a Property Control System (written procedures) to the CO within 30 days after contract award or at the pre-performance conference, whichever is later. The Contractor’s procedures shall be prepared in accordance with, and shall meet the requirements of FAR Part 45.5 and shall be organized as a minimum, with those functions and functional segments as identified in Appendix A of DOD 4161.2-M. One paper copy and one electronic copy (Microsoft Word 2007 compatible) shall be provided.

3.1.7. Equipment Accountability. The Contractor shall be responsible and accountable for all Government Property provided under this contract in accordance with the Government Furnished Property clauses.

3.1.8. The Government will provide mainframe hardware and software upgrades.

3.1.9. Office Supplies. The Contractor shall provide all consumable office supplies used in performance of this contract. Toner for all government furnished equipment shall be provided by the government.

3.3. GOVERNMENT PROVIDED SERVICES. The Government will provide the following services:

3.3.1. Utilities. The Government will furnish electricity, water, sewage, heating and air conditioning.

3.3.2. Postal/Installation Distribution. The Government will provide installation distribution services, both on base and intergovernmental.

3.3.3. Telephone. The Government will provide secure and non-secure telephone service consisting of local, Defense Switched Network (DSN), and commercial long distance. The number of lines will be determined at the pre-performance conference. Telephone use shall be limited to matters related to the performance of this contract.

3.3.4. Refuse Collection. The Government will provide dumpsters for refuse. The Government will provide containers and collection of recycling materials.

3.3.5. Security Forces. The Government will provide general on-base security forces service. The Security Forces extension is 764-2000 or 911 for emergency calls and 764-3737 for routine calls.

3.3.6. Fire Protection. The Government will provide fire prevention and protection and maintenance of government-furnished fire extinguishers and systems. The Contractor shall make all assigned facilities, area, and equipment available for inspection, surveys, and accomplishment of fire protection services. Fire Department telephone extension is 911 for emergency calls and 764-7964/65 for routine calls.

3.3.7. Emergency Medical Services. The Government will provide emergency medical transportation and treatment on a cost reimbursement basis.

3.3.8. Transportation. The Contractor may use Government base transportation, i.e., taxis, buses, as available, to conduct business required by this contract.

3.3.9. Electronic Mail and Internet Access. The Government will provide electronic mail and Internet access to the Contractor. The Contractor shall use these Government furnished services only in matters related to the performance of this contract. The Government will provide all Local Area Network (LAN) remote access. The Contractor shall not establish any external network connectivity. The Government may limit or restrict these services at any time.

Section 4 General Information

4. The Service Provider shall exercise management and operational control over, and retain full responsibility for, performance requirements set forth in this PWS.

4.1. Security Requirements For Unclassified Contracts:

4.1.1. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee’s name, social security number, and investigation type/date. The list shall be provided to the Program Manager and sponsoring agencies’ Security Manager. An updated listing shall be provided when an employee’s status or information changes. Employees must, at a minimum, have or be able to obtain a favorable National Agency Check (NAC) investigation at expense of Service Provider.

4.1.2. Citizenship. The Service Provider shall ensure that all SSM, SVO, VO personnel who issue and control Common Access Cards are U. S. Citizens.

4.1.3. Security Training. The contractor ensures all contractor employees receive initial and recurring security education training from the sponsoring agency security manager. Training must be conducted IAW DOD 5200.1-R, Information Security Program Regulation, and AFI 31-401, “Information Security Program Management.” Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31-101, The Air Force Installation Security Program

4.1.4. Pass and Identification Items. The contractor shall ensure the pass and identification items, required for contract performance, are obtained for employees and non-Government owned vehicles.

4.1.5. Retrieving Identification Media. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

4.1.6. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

4.1.7. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately owned vehicle while on government installation.

4.1.8. For Official Use Only (FOUO). The contractor shall comply with DOD 5400-7-R, Chapter 4, DOD Freedom of Information Act (FOIA) Program, and requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.1.9. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial, on-base assignment.

4.1.10. Physical Security. The contractor shall be responsible for safeguarding all Government property and controlled forms provided for contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

4.1.11. Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. An AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies’ Security Manager before a Restricted Area Badge will be issued. Contractor employees must have a completed National Agency Check (NAC) investigation before receiving a Restricted Area Badge. Contractor employees working in Client Support Administrator (Paragraph 1.6 of SOW) shall have a SECRET security clearance at contract start date.

4.1.12. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the Government.

4.1.13. The contractor shall immediately report to the Quality Assurance Evaluator (QAE) or Program Manager any occurrences of lost or duplicated keys.

4.1.14. In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the Government. The Government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due the contractor.

4.1.15. The contractor shall prohibit the use of keys, issued by the Government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

4.1.16. Lock Combinations. The contractor shall control access to all Government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the Government Program Manager.

4.2. SATE Program. The Service Provider shall comply with the established C4 Systems SATE program to integrate security education, training, and awareness covering the COMSEC, COMPUSEC, and EMSEC disciplines.

4.2.1. Computer Security. The Service Provider shall maintain computer systems security integrity in accordance with the Air Force Computer Security (COMPUSEC) program (AFSSI 5102).

4.3. Employee Training:

4.3.1 RAPIDS Training - All SSMs, SVOs and VOs - Upon appointment to the position and as directed thereafter (normally annual) - The Chief of the issuing activity closes the issuing office for 2 hours when the field representative visits for RAPIDS training.

4.3.2 Government provided training. The Government shall provide the following training. This training is mandatory for employees identified in the ATTENDED BY column below. Request for initial training shall be submitted to the QAE no later than 10 workdays after contract start date, unless mandatory completion dates dictate otherwise. The Service Provider may request additional Government training/certification (at Service Provider’s expense) through QA personnel.

SATE

and Information Assurance

2 hours annually

4.3.3 Service Provider personnel may be required to attend additional functions, which include but are not limited to seminars, conferences, workshops, and/or educational courses. If the Government determines attendance to be necessary, the Government shall provide funding.

4.3.4 The Government shall provide technical training for new Government furnished equipment requirements or technologies not addressed in the PWS, as determined by the Government. This training will be provided only to an initial cadre of Service Provider personnel requiring specialized formal training, not to exceed 25 percent of the affected personnel. The Government shall be responsible for all approved costs associated with the training. Evidence of successful completion will be provided to the QAE within 30 days of the end date of the course.

4.4. Hours of Operation:

4.4.1. Normal Hours of Operation: The Government’s normal duty hours run five days per week, Monday through Friday, from 7:30 AM to 4:30 PM. However, normal duty hours may vary according to a particular installation’s local policy. All Customer Service, Awards and Decorations, ARMS, CSA, and PSM functions shall be open during normal duty hours, as established by the local installation commander. Additionally, the Service Provider shall establish provisions to support off-site units with other than normal duty hour operations. A typical workweek consists of 40 hours. As an example, an MPS may close the afternoon of Wednesday, but open Saturday morning.

4.4.2. Holidays. The Service Provider is not required to provide services on U.S. federal holidays.

4.4.3. Emergency or Special Event Services. Additional workload necessary shall be coordinated through the QAS and the Contracting Officer.

4.4.4. Other Support Requirements. The Service Provider shall:

4.4.4.1. Support Memorandums of Agreement (MOA) and Support Agreements as required. Not limited to, but includes host RAPIDS sites and their subordinate remote sites, including use of equipment and weekend site security manager responsibilities. For the purpose of this contract, all MOAs and Support Agreements must be coordinated through the Chief of Quality Assurance (HQ ACC/A1KM-QA) prior to compliance with the aforementioned agreements.

4.4.4.2 The Service Provider shall establish procedures and plans to provide ARMS information to the casualty augmentation support team.

4.4.4.3 Training. The Service Provider shall attend and conduct in-house training to all Service Provider employees during the regularly scheduled training session for those activities/duties that are the sole responsibility of the Service Provider. The average amount of training conducted is 1 hour per week.

4.4.4.4 Additional Duties. The Service Provider shall function as program manager/monitor for other programs and activities within the FSS. Those duties include Information Systems Security Officer (ISSO), C4, and SATE training. Additional duties are provided to the MPS and CPE.

4.4.4.5 Meetings, Briefings and Conferences. The Service Provider shall attend, participate in and provide input to scheduled and unscheduled meetings, conferences and briefings that relate to the contracted functions and services as required by the Government. When the Government requests the Service Provider to be the sole Government representative, a report shall be furnished to the Government within two working days after completion of the action. The report shall include identifying information, observations, conclusions, recommendations and any additional information such as handouts. Anticipated conference(s) include the following:

4.4.4.6 Contingency Operations. The Government establishes contingency plans and training missions to support mobilization and national emergencies, and to augment local Governments in the event of natural disasters. The Government must be able to react to such events without undue delay. These sudden or unusual events may impact upon the Service Provider’s operations. The Service Provider shall provide contingency operations as required by the MPS Commander to support activation or exercise of contingency plans 7 days a week, 24 hours a day, if required, for the duration of the contingency or exercise (See Table below at 4.4.4.6.2 for average number of activations per year). Provide support for contingency operations, mobilizations and exercises in CLINs 0101 thru 0114 and the appropriate options CLINs.

4.4.4.6.1 Examples of such events include, but are not limited to natural disasters (e.g., earthquakes, major storms, hurricanes, tornadoes, flash floods); exercises, mobilization, deployment, or sudden buildup of forces (e.g., war, police action, international crisis, and civil disturbance), including backfill of Service Provider personnel in the event of activation, draft or recall to active duty; terrorism or other threats to personnel or property; utility outages; and local Government emergencies (e.g., accidents and fires).

4.4.4.6.2 In the event of a mobilization, either real world or an exercise of those capabilities, the Service Provider shall establish an identification station to facilitate the processing of personnel participating in the mobilization or exercise in accordance with AFIs 36-3802 and 10-403 and supplements. Exercises are usually 3 – 5 days in duration and typically 12 hours a day.

4.5. Records, Files, Documents and Work Papers. All official records (regardless of media) as defined in 44 U.S.C. Part 3301/AFI 33-322, paragraph 2 or required by provisions of a mandatory directive listed in Appendix 3, are the property of the U.S. Government and shall remain so upon termination or completion of this contract. The Service Provider shall comply with AFI 33-322, Records Management Program, by using the automated Records Information Management System (RIMS), provided by the Air Force per AFMAN 37-123, to develop a file plan to systematically catalogue, identify and otherwise manage all official records it has responsibility for, including those inherited/transferred from the owning Air Force/Government organization. All official records shall be maintained for the retention periods specified by the applicable record disposition authority/table and rule from AFMAN 37-139, Air Force Records Disposition Schedule. A Records Manager shall be appointed in writing and shall receive required training by the Government within three months of the effective date of the contract. The Service Provider shall provide the Government, on request, copies of any records created and/or maintained as result of this contract. These copies shall be provided within five (5) working days of receiving the request.

4.6. Place of Performance.

4.6.1. See Section 3, Attachment 2, Base Population Estimates.

4.7. Transfer of Files. The Government shall furnish general administrative files and records in accordance with established file plans. Records transferred to the Service Provider under this PWS shall be returned to the Government at completion of contract performance.

4.8. Files Maintenance. The Service Provider shall be responsible for creating, maintaining, and disposing of general office administrative files and records. If requested by the QAS, the Service Provider shall provide the original record upon request.

4.9. Surveillance. Various methods of surveillance will be used to include random, 100 percent, periodic and customer complaints.

4.10 Service Provider mobilization.

4.10.1 Service Providers. In the event the follow-on contract is awarded to other than the incumbent, the incumbent Service Provider shall provide all reasonable support to the Government and the successful bidder to ensure an orderly transition and minimize any impact on the entire operation.

4.11 Summary. The incumbent Service Provider recognizes that the services provided by this contract are vital to the Government's overall effort and continuity. Therefore, they must be maintained at a consistently high level without interruption.