Base_Laundry_PWS_4_SEP_2018_(Atch1).pdf

Performance Work Statement

Laundry Services

Cannon AFB, NM

Solicitation No: FA4855-18-R-0045

4 September 2018

APPROVED BY:

X

DAWN M. ARMANT

Contracting Officer

Sol. # FA4855-18-R-0045 Laundry Service Attachment 1 Contract FA4855-18-C-XXXX 4 September 2018

TABLE OF CONTENTS

SECTION PAGE

1.0 DESCRIPTION OF SERVICES 3

1.1. LAUNDRY SERVICES

1.2. NON-REIMBURSABLE REPAIRS

1.3. UNSERVICEABLE ITEMS

1.4. TRANSPORTING SOILED AND CLEAN ITEMS

1.5. COUNT OF ITEMS

1.6. SOILED LAUNDRY PICKUP

1.7. REWASH/RECLEAN OF LAUNDERED ITEMS

1.8. MISSING/LOST ITEMS

1.9. LAUNDERING UNIFORMS

2.0 SERVICE SUMMARY 6

2.2. QUALITY CONTROL

2.3. CONTRACTING OFFICER REPRESENTATIVE

3.0 GOVERNMENT FURNISHED PROPERTY 7

4.0 CONTRACT MANAGER 7

5.0 LODGING FACILITY REQUIRED PACKAGING 8

APPENDICES

APPENDIX A Delivery and Pickup Schedule APPENDIX B Monthly Tally Sheet APPENDIX C Map of Delivery/Pickup Locations APPENDIX D Invoices for Contract Line Item Number 0003 NAF Laundry Services

1. DESCRIPTION OF SERVICES: This is a non-personal service. The Contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and other and services necessary to perform laundry and dry-cleaning services for Cannon AFB, New Mexico in accordance with (IAW) all federal, state and local laws and regulations.

1.1. LAUNDRY SERVICES: The Contractor shall pick up soiled items and return clean items, in accordance with PWS Appendix 1, Delivery and Pickup Schedule. The contractors shall deliver correct quantities of clean items professionally finished and packaged. Delivered items shall be free of dirt, stains, contaminants, debris, dampness, offensive odors, mildew and cleaning chemical residue.

1.1.1. Continuation of Essential DoD Contractor Services During Crisis IAW DoDI 3020.41.

This service is determined to be non-essential for performance during a crisis.

1.2. NON-REIMBURSABLE REPAIRS: Except for unserviceable items, the contractor shall repair at no additional cost to the government all minor rips, tears (less than four inches), open seams and holes using thread and materials of the same quality, compatible color, color fastness, and texture as that used in the manufacture of the items.

1.2.1. The contractor shall replace broken or missing buttons with buttons of matching color and similar appearance and quality.

1.3. UNSERVICEABLE ITEMS: The contractor shall return laundered unserviceable and non-repairable items in a separate bundle mark “unserviceable”.

1.4. TRANSPORTING SOILED AND CLEAN ITEMS: Clean and dirty linen shall remain separate at all times during transport, processing, and delivery. The contractor shall ensure that at no time Cannon AFB, items come into contact with items of other customers.

1.4.1. Soiled items to be picked up will be counted by a government representative. The contractor and a government representative will enter the count on a laundry ticket. The laundry ticket shall be signed by the contractor and a government representative when the items are delivered and picked up.

1.4.2. The contractor shall return the original copy of the signed laundry ticket to the Contracting Officer Representative (COR), and will provide a duplicate copy to the government representative at respective facility.

1.4.3. Monthly Tally Sheet. The contractor shall annotate information from the daily laundry tickets into the monthly tally sheet. (Appendix B)The tally sheet shall be provided to the COR prior to invoicing. The tally sheet shall be submitted with the contractor’s invoice.

1.5. COUNT OF ITEMS: The contractor is liable for items lost or not returned.

1.6. SOILED LAUNDRY PICKUP: Soiled laundry items shall be sorted or bundled as follows:

Pecos Trail and High Plains Dining Facilities

Honor Guard Facility

Items Amount per Bundle

Items Amount per Bundle

Chef Coats 1 Blues Shirt 1 Chef Pants 1 Blues Pants 1 Chef Hats 1 Ceremonial Coat 1 Aprons 1 Lightweight Blues Jacket 1 Cutting Gloves pair White Ceremonial Gloves pair Oven Mitts & Pot Holders 5 Flag 1

1.7. REWASH/RECLEAN OF LAUNDERED ITEMS: Any items found to have dirt, stains, contaminants, debris, dampness, offensive odors, mildew or cleaning chemical residue shall be deemed unsatisfactory. Unsatisfactory items shall be rewashed, at no additional cost to the

Lodging Facility Items Amount per

Bundle Bath Mats 25 Bath Towels 20 Hand Towels 40 Wash Cloths 50 Bedspreads (by size) 5 Blankets (by size) 6 Mattress Covers (by size)

Sheets (by size/type) 15 Pillow Protectors 100 Pillow Cases 100 Dish Towels 50 Dish Cloths 50 Pot Holders 50 Laundry Bags 20

Consolidated Club

Items Amount per Bundle

Tablecloths (by size/color/type) 10

Napkins (by size/color) 25 Table Skirts (by size/color)

Oven Mitts & Pot Holders 10 Individual Protective Equipment Element

Items Amount per Bundle

Joint Service Lightweight Suit Technology Coats

Joint Service Lightweight Suit Technology Bottoms

Parkas 5 Sleeping Bags 1 Improved Outer Tactical Vest (IOTV)(8-Piece) government, if unsatisfactory items are found after the contractor departs, the items will be returned to the contractor on the next schedule pick-up. The COR will notify the contractor after the unsatisfactory condition is discovered. The items shall be rewashed and returned at the next regularly scheduled delivery. The contractor shall ensure rewashed items are segregated from other laundry items when returned. The contractor shall ensure that items are readily identifiable upon return to the government as rewashed by marking the items as “Redone.” The contractor shall only rewash the items once. Any items determined unsatisfactory after rewashing, shall be labeled “unserviceable” by the contractor.

1.8. MISSING/LOST ITEMS: If any item is missing from a delivery, the contractor will, on the same day the shortage occurs, issue an “I Owe You” (shortage) ticket to be redeemed by the contractor in the next regularly scheduled delivery at no additional cost to the government.

1.8.1. Items not delivered within 24 hours of the original scheduled delivery date will be considered as missing.

1.8.2. If a missing item is not delivered by the last contractor workday of the month it is considered lost. The contractor will reimburse the government with an equitable replacement for acceptance by the COR or CO.

1.9. LAUNDERING UNIFORMS:

1.9.1. Food Operations: Chef Coats – Do not bleach. Starch light or medium, and press/iron.

Chef pants and aprons shall be laundered, all stains removed, and pressed. Chef hats shall be laundered. Return 3 days after pick up.

1.9.2. Honor Guard Operations: All uniforms laundered and pressed with medium or heavy starch. Return 3 days after pick up.

1.9.3. Individual Protective Equipment Operation: Joint Service Lightweight Suit Technology coats and trousers – Do not bleach, starch, dry clean or press. Shall be washed using warm water 90-110 degrees Fahrenheit and use mild non-phosphate laundry detergent. Tumble dry at low temperature 110-120 degrees Fahrenheit and remove immediately from dryer. Return 3 days after pick up.

1.9.4.. Improved Outer Tactical Vest (IOTV) and components – do not use caustic cleaners, bleach, yellow soap, cleaning fluids or solvents. Items shall be gentle cycle machine wash or equivalent in cold water with soap or a very mild detergent, air dry only away from sunshine.

Due to the complexity of the item they shall be returned 5 days after pick up.

1.9.5. Parkas – Dry clean only, do not tumble dry hood with synthetic fur trimming. Return 3 days after pick up.

1.9.6. Sleeping bags – Do not bleach, starch, dry clean or press. Machine laundered using the delicate/gently fabric cycle or by hand; use cold water (up to 90 degrees Fahrenheit) and cold water laundry detergent. Rinse in clean, cold water. Drying temperatures must not exceed 130 degrees Fahrenheit to avoid over drying. Due to the complexity of the item they shall be returned 5 days after pick up.

2. SERVICE SUMMARY:

The contract service requirements are summarized in performance objectives that relate directly to mission-essential. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Services Summary and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success.

Service Summary

SS-1 Description Delivery and Pickup Service

PWS REF

1.2., 1.12, and Appendix 1

Method of Surveillance Customer Complaint

Performance Objective: Pickup/Delivery Services are accomplished within the hours specified Performance Threshold: No more than 3 late deliveries or pickups per month Inspection Procedures: Customer Complaint; COR Periodic Surveillance

SS-2 Description Correct Quantities

PWS REF

1.2., 1.4., and 1.11.

Method of Surveillance Customer Complaint

Performance Objective: Correct quantities of ITEMS of laundry delivered Performance Threshold: No more than 3 incorrect quantities of items delivered per month Inspection Procedures: Customer Complaint; COR Periodic Surveillance

SS-3 Description Delivery and Pickup Service

PWS REF

1.2., 1.12, and Appendix 1

Method of Surveillance Customer Complaint

Performance Objective: Laundry Services: Finished packaging conforms to the accepted industry standards of quality, cleanliness, and appearance (free of odors and stains) Performance Threshold: No more than 3 packages returned for re-performance per month Inspection Procedures: Customer Complaint; COR Periodic Surveillance

SS-4 Description Delivery and Pickup Service

PWS REF

1.2., 1.12, and Appendix 1

Method of Surveillance Customer Complaint

Performance Objective: Packaging: Laundry is packaged as specified in para. 1.3.1 Performance threshold: No more than 3 packages packaged incorrectly per month Inspection Procedures: Customer Complaint; COR Periodic Surveillance

2.1. The government will evaluate the contractor's performance under this contract. For those tasks listed on the Service Summary and the contractors quality control plan, the COR will follow the methods of surveillance specified in this contract. The COR will record all surveillance observations. When an observation indicates unacceptable performance, the COR will require the contractor or contractor representative at the site to initial the observation. The initialing of the observation does not constitute concurrence with the observation, only acknowledgment that the contractor has been made aware of the unacceptable performance.

Government surveillance of tasks not listed in the Service Summary (Non-Service Summary) may occur during the performance period of this contract. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

2.2. QUALITY CONTROL: The contractor shall establish and maintain a Quality Control Plan to ensure laundry services are performed in accordance with the terms of this contract. A copy of this plan will include procedures to track, identify, prevent, remedy, and ensure non-recurrence of defective services.

2.3. CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will evaluate the contractor’s performance to determine the contractor compliance with this PWS. The COR will record all observations. When an observation indicates unacceptable performance, the COR will notify the contract manager. Unacceptable performance will be re-accomplished at no additional cost to the government.

3. GOVERNMENT FURNISHED PROPERTY OR EQUIPMENT(GFP/GFE): The government does not anticipate providing GFP/GFE in performance of this contract.

4. CONTRACT MANAGER: The contractor shall provide a Contract Manager who will have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The name of the Contract Manager and alternate shall be designated in writing to the Contracting Officer, no later than pre-performance conference.

4.1. Contractor Manpower Reporting. The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the “U.S. Air Force” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

https://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractor may direct questions to the electronic Contractor Manpower Reporting Application (eCMRA) help desk.

5. LODGING FACILITY REQUIRED PACKAGING: Clean items shall be packaged for delivery to the Lodging Facility IAW the chart below:

ITEM PACK OF METHOD OF FINISH

Laundry Bags 5 CF, FB Bath Mats 10 CF, FB Bath Towels 10 CF, FB Hand Towels 10 CF, FB Wash Cloths 20 CF, FB Bedspreads (by size) 1 CF, FB, P, L, C Blankets (by size) 2 CF, FB, L Mattress Covers (by size) 2 CF, FB, L Sheets (by size/type) 10 CF, FB, P, L Pillow Protectors 25 CF, FB Pillow Cases 25 CF, FB, P Dish Towels 25 CF, FB Dish Cloths 10 CF, FB Pot Holders 20 CF

Abbreviations

CF Clear Film Sealed FB Folded And Bundled P Pressed L Labeled By Size C Color

APPENDIX A

Delivery and Pickup Schedule

The following chart specifies delivery/pickup locations with their respective dates and times for this contract, to exclude holidays except as specified.

Delivery/Pickup Location Delivery/Pickup Dates and Times Pecos Trail Dining Facility 203 Air Commando Way Bldg 1225

Monday, Wednesday, and Friday between 0730 and 0900 hours local

High Plains Café 100 S. Dagger Rd Bldg 4625

Monday, Wednesday, and Friday between 0730 and 0900 hours local

Honor Guard Warehouse Chindit Blvd Hangar 119, Bay 4

Monday, Wednesday, and Friday between 0730 and 0900 hours local

Consolidated Club 211 Levitow Ave.

Bldg 1820

Monday, Wednesday, and Friday between 0730 and 0900 hours local

Individual Protective Equipment Warehouse 206 E Alison Bldg. 160

Monday, Wednesday, and Friday between 0900 and 1000 hours local

Lodging Facility 311 Eagle Claw Blvd Building 1816

Daily, Monday – Friday between 0730 and 0900 hours local

NOTE: Holidays: When a holiday/down day occurs on a scheduled delivery or pickup day, the scheduled delivery or pickup will be performed on the first work day following the holiday (Monday through Friday). For example, when Monday is a holiday, the scheduled delivery or pickup will be Tuesday, the first work day following the holiday.

APPENDIX B

Monthly Tally Sheet

APPENDIX C

Map of Delivery/Pickup Locations

Consolidated Clubs

Pecos Trail Dining Facility

Honor Guard Warehouse

IPEE Warehouse

APPENDIX D

Invoices for Contract Line Item Number(CLIN) 0003 NAF Laundry Services

This instruction applies to CLIN 0003 NAF Laundry Services only.

CLIN 0003 is funded with Non Appropriated Funds(NAF). To receive payment for services provided on CLIN 0003 please follow the instructions below:

INVOICES (MAR 2000):

a. An invoice is a written request for payment under the contract for supplies delivered or for services rendered. In order to be proper, an invoice should include (and in order to support the payment of interest penalties, must include) the following:

(i) Invoice date;

(ii) Name of Contractor;

(iii) Contract number (including order number, if any), contract line item number, contract description of supplies or services, quantity, contract unit of measure and unit price, and extended total;

(iv) Shipment number and date of shipment (Bill of Lading number and weight of shipment will be shown for shipments on Government Bills of Lading)

(v) Name and address to which payment is to be sent (which must be the same as that in the contract or on a proper notice of assignment);

(vi) Name (where practicable), title, phone number and mailing address of person to be notified in event of a defective invoice; and

(vii) Any other information or documentation required by other provisions of the contract (such as evidence of shipment). Invoices shall be prepared and submitted in duplicate (one copy shall be marked Original") unless otherwise specified.

b. For purposes of determining if interest begins to accrue under the PROMPT PAYMENT ACT

(PUBLIC LAW 97-177):

(i) A proper invoice will be deemed to have been received when it is received by the office designated in the contract for receipt of invoices and acceptance of the supplies delivered or services rendered has occurred.

(ii) Payment shall be considered made on the date on which a check for such payment is dated.

(iii) Payment terms (e.g., "Net 2O") offered by the contractor will not be deemed

Required payment dates.

(iv) The following periods of time will not be included:

(A) After receipt of improper invoice and prior to notice of any defect or impropriety, but not to exceed three days for meat and meat food products, five days for perishable agricultural commodities, and 15 days in all other cases, and

(B) Between the date of a notice of any defect or impropriety and the date a proper invoice is received. When the notice is in writing, it shall be considered made on the date shown on the notice."