Mess_Attendant_11JAN17_PWS_.pdf

FA4819-17-R-4007

Performance Work Statement, dated 11 January 2017

Tyndall Mess Attendant Services

PERFORMANCE WORK STATEMENT (PWS)

MESS ATTENDANT SERVICES AT

TYNDALL AFB, FL

TABLE OF CONTENTS

SECTION NO. AND TITLE PAGE NO.

Cover Page 1

Table of Contents 2

1.0. Description of Services 4

1.1. Scope of Work 4

1.2. Program Overview

1.2.1. Operation of Facilities 4

1.2.2. Customer Eligibility 4

1.3. Specific Contractor Tasks

1.3.1. Menu Boards 4

1.3.2. Food Preparation 4

1.3.3. Service of Food 5

1.3.4. Take Out 5

1.3.5. Table Cleaning Service 5

1.3.6 Beverage Bar and Dessert Display 5

1.3.7 Cashier Services 5

1.3.7.1 Cashier Cont. 6

1.3.7.2 Cashier Cont. 6

1.3.7.3 Cashier Cont. 6

1.3.8 Sanitation Requirements 6

1.3.9 Housekeeping Services 6

1.3.9.1 Floor Cleaning 6

1.3.9.2 Carpet Cleaning 6

1.3.9.3 Lavatories 6

1.3.9.4 Dish, Silver, Glass and Kitchenware 7

1.3.9.5 Window Cleaning, Dusting and Light bulb Replacement 7

1.3.9.6 Metal and Wood Polishing, Wall and Door Cleaning 7

1.3.9.7 Exterior Housekeeping 7

1.3.10. Waste Management 7

1.3.11 Equipment Repair 8

1.3.11.1 Written Cost Estimates 8

1.3.11.2 Purchased Parts 8

1.3.11.3 Repair, Response Time 8

1.3.11.4 Replacement 8

1.3.12 Preventive Maintenance 8

1.3.13 Contingency Workload for Contract Cooks 9

1.3.13.1 Contingency Cooks 9

1.3.13.2 Contingency Cooks 9

1.3.13.3 Contingency Cooks 9

1.3.13.4 Contingency Cooks 9

1.3.13.5 Contingency Cooks 9

1.3.13.6 Contingency Cooks 9

1.3.13.14 Hours of Operation 9

1.3.14.1 Holidays 9

1.3.14.2 Extended Service Hours 9

1.3.14.2.1 Frequency Special or Emergency Circumstances 10

1.3.14.2.2 Visits by VIPs and inspection Teams 10

1.3.15. Quality Control Program 10

1.3.15.1 Quality Control Program 10

1.3.15.2 Quality Control Program 10

1.3.15.3 Contractor Contingency Operations Plan 10

1.3.15.4 Strike Contingency Plan 10

1.3.15.5 Training 11

1.3.15.5.1 Training Plan 11

1.3.15.5.2 Required Training 11

1.3.15.5.3 Required Government Training 11

1.3.16. Contractor Furnished Property and supplies 11

1.3.17. Special Functions 12

1.3.18. Operating Instruction 12

1.3.19. Funds Protection 12

1.3.20. Random Anti- Terrorism Measures (RAMS) 12

1.3.21. Hurricane/Inclement Weather 12

1.3.22 Contract Transition 12

1.3.22.1 Phase-In 12

1.3.22.2 Phase-Out 12

2.0. Services Summary 13

3.0. Government Provided Services, Property and equipment 14

3.1 Facilities 14

3.2 Equipment 14

3.2.1 Equipment Inventory 14

3.2.2 Equipment Loss or Damage 14

3.3 Materials, Supplies and Services 14

3.3.1 Materials 14

3.3.2 Subsistence (Food) 15

3.3.3 Services 15

3.3.3.1 General 15

3.4. Government Furnished Utilities 16

3.4.1. Utility Conservation 16

3.5. Telephone Services 16

3.6. Security, Fire, and Medical Services 16

3.7. Mail Service 16

4.0 Contractor Personnel 16

4.1 Management 16

4.2 Uniform Requirements 16

4.2.1 Shoes 16

4.2.2 Name tags 17

4.3 Conduct 17

4.4 Contractor Personnel Meals 17

5.0 General Information 17

5.1 Security Requirements 17

5.1.1.1. Suitability Investigations for normal operations 17

5.1.1.2. Suitability Investigations for contingency hires, less than 6 months 17

5.1.2. Pass and Identification Items 18

5.1.3. Retrieving Identification Media 18

5.2 Listing of Employees 18

5.3 Physical Security 18

5.4. Anti-Terrorism/ Force Protection

5.5. Freedom of Information Act 18

5.5.1. Privacy Act Program 18

5.5.2. For Official Use Only (FOUO) 18

5.5.3. Records Management 19

5.6 Publications 19

5.7 Key Control 19

5.8. Traffic Laws 19

5.9 Acts of God 19

5.10 NDAA Labor Data Reporting 19

5.10.1 Labor data Reporting 19

5.10.2 Location Site 19

5.10.3 Reporting Period 19

5.10.4 Uses and Safeguarding of Information 19

5.10.5 User Manuals 20

6.0 Technical Exhibits 20

Technical Exhibit 1- Hours of Operation 21

Technical Exhibit 2- Workload Estimates 22

Technical Exhibit 3 – Applicable Publication and Forms 23

Technical Exhibit 4- Service Locations 26

Technical Exhibit 4a- Equipment Serial Numbers for Berg-Liles and Raptor Quick Turn 27

Technical Exhibit 5- Definitions and Acronyms 32

1.0 DESCRIPTION OF SERVICES

1.1. Scope of Work. This is a contract for mess attendant and support services in full food service facilities operated and managed by the 325th Fighter Wing, Tyndall AFB, FL. The contractor shall, as specified in this Performance

Work Statement (PWS), provide all personnel, and other items or services necessary to perform food service attendant and support services at Tyndall AFB. The contractor shall perform the requirements in this PWS IAW Tri-

Service Food Code and conform to the professional standards identified in this contract. Furthermore, the contractor shall follow all applicable federal laws, regulations, instructions and directives as identified in this PWS. Contractor tasks include, but not limited to, the following: serving and replenishing food; cleaning interior and exterior of facilities, equipment, and utensils; maintain equipment and repair as required; prepare raw vegetables fruits for the self-serve bars and use by military cooks, container cold cuts and cheeses for the use of military cooks at the sandwich/deli bar; provide servers for ethnic and/or specialty food bars; make and wrap sandwiches; cut and portion pastry items, and cashier services. Lastly, in the event of a contingency the contractor may be required to provide cooks to ensure continued service. The estimated quantities of work are listed in Technical Exhibit 2, Workload

Estimates. The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated by the Contracting Officer (CO) through the

Contracting Officer Representative (COR).

1.2. Program Overview.

1.2.1 Operation of Facilities. The Tyndall AFB appropriated fund food service operation consists of a main dining facility, Berg-Liles Dining Facility, and an expanded flight kitchen, Raptor Quick Turn (RQT).

These facilities are dedicated to providing full meal service and meeting the nutritional needs of

Department of Defense (DOD) personnel who frequent the facilities. The Berg-Liles Dining Facility is a cafeteria style dining facility and also provides takeout meals. The RQT flight kitchen provides boxed meals for passengers and crews in support of flying missions on a 24-hour basis and to customers requesting them in support of ground operations. The RQT also provides hot menus during meal periods, Monday-Friday. The hours of operation for each facility can be found in Technical Exhibit 1.

1.2.2. Customer Eligibility. The primary customers at these dining facilities are Essential Station Messing

(ESM) recipients; military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their own expense. Officers and civilians in TDY status may also be authorized to dine in the facilities. Organizations such as JROTC, ROTC, Civil Air Patrol, Boy/Girl Scout troops, and other DOD members occasionally dine in the dining facility if permitted by the installation commander.

Furthermore, the installation commander may authorize retirees, dependents and guests to occasionally eat in the dining facilities IAW AFI 34-239, Food Service Management Attachment 2. Customer eligibility is also referenced in each Cashier's Instruction Book. Cashiers will refer to the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor will ensure only authorized individuals are served.

1.3. Specific Contractor Tasks

1.3.1. Menu Boards. Post and maintain all computerized menu boards with menus provided by the military shift leader or government dining facility manager. Post menus and prices 30 minutes before the start of the meals. In the event of breakdown of electronic menu boards, the contractor shall post alternate menu boards to post menu listings until electronic boards are repaired. Post menu and price changes within 5 minutes of notification.

1.3.2. Food Preparation. The contractor is responsible for: peeling, seeding, chopping or otherwise readying raw fruits and vegetables for use by military cooks and other uses; placing cold cuts and cheeses in containers for use at the sandwich/deli bar; slice and plate desserts and baked goods. The contractor is responsible for all salad preparation to include cooking pasta and boiling eggs for pasta and egg salad. All

HOT food items will be prepared by the Government; all COLD food items will be prepared by the contractor. The contractor shall institute sanitary food preparation in compliance with AFI 48-116, Food

Safety Program and the current Tri-Service Food Code. The contractor shall obtain foods from storeroom for each meal and accomplish the food preparation tasks listed on the Food Service Production Log IAW recipes from the USAF Corporate Automated Food Enterprise System, (CAFÉ). The contractor will progressively prepare referenced food items to ensure optimum freshness, flavor, color, texture, and nutritional value.

1.3.3. Service of Food. Contractor will ensure prepared food is in place on the serving line 15 minutes before specified serving periods and will not remove food until 15 minutes after the serving period has ended. Contractor will arrange the food on the area(s) as indicated on "Food Service Production Log," or as directed by the government dining facility manager or shift leader. The contractor shall serve food in standard portions, as listed on the Food Service Production Log, and the Air Force Automated Recipe

System. The contractor shall move full serving containers (pans, trays, etc.) to serving lines; replenish, replace or remove containers and perform standard cross panning procedures, meaning that no food items will be transferred from one line pan to another while on the serving line. Line pans must be changed in the kitchen, away from public view. The contractor will ensure that salad and ice cream bars are properly stocked during service hours. Contractor shall provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute on main serving line and 3 guests per minute on short order serving line or breakfast line. The contractor shall comply with AFI 34-239, Food Service Management Program;

AFMAN 34-240, Food Services Program Management; Preface to the Worldwide Menu and current Tri-

Service Food Code; AFI 40-104, Health Promotion Nutrition; AFI 48-116, Food Safety Program and Food

Service Operations Standards (located at http://www.e-publishing.af.mil/ ) using the standard recipes on the

USAF Corporate Automated Food Enterprise System, (CAFÉ). The contractor line servers shall not discard any food unless directed by the government. At the end of the serving period the military shift leader inspects, covers, labels and stores the food; or otherwise disposes of leftovers as appropriate.

1.3.4. Take Out Food. The contractor will make up boxes or containers, assemble, and pack the meal components for pickup take out. Grab-N-Go shall be available to all patrons during all meal periods. For carryout meals and the Grab-n-Go alternative carryout program at Berg-Liles, the containers must be IAW

AF Guidelines (AF Food Service Operations Standards). The contractor shall receive orders and prepare

Ground Support Meals (boxed lunches) as identified in the Corporate Food Services Guidelines for authorized base organizations within two (2) hours. Contractor must use commercial carryout boxes and containers with Air Force Food Service Logo at the RQT.

1.3.5. Table Cleaning Service. The contractor shall clean and sanitize dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. The contractor shall replenish dining table items (napkins, salt, pepper, condiments, sanitizers etc.) so that they are available to all patrons without waiting. The contractor shall post flyers marketing special events at each table as directed by the government facility manager/COR or military shift leader. Customers will be required to bus their own tables and take their dishes/trays to a designated collection area. The contractor will remove used dishes/trays from the designated collection area in a professional and organized manner. Plates shall not be scraped in view of customers.

1.3.6. Beverage Bar and Dessert Display. The contractor will prepare and replenish all offered beverages as needed (includes carton, bottle and dispensed beverages); set up and replenish dessert display;

setup and replenish glasses, silverware and tray and maintain ice cream dispenser replenishing as required.

The contractor will clean and empty containers at the end of each day.

1.3.7. Cashier Services. The contractor will provide cashier services and have cashiers in place at the cash register to wait on patrons 5 minutes prior to the posted meal hour. A qualified cashier must be on the register at all times during meal service times or when money is in the register. The contractor must perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract (at a minimum 5 customers per minute). Cashier shall perform ID check as required by customer eligibility and refer any questions to the military facility manager or military shift leader.

http://www.e-publishing.af.mil/

1.3.7.1 The cashier must be able to operate the government provided cash register system. The government will provide a copy of the current cashier instructions (Cashiers Continuity Book) at each cashier station. In addition, each cashier shall comply with AFI 34-239, Chapter 4.2, Food

Service Management Program, and Air Force Manual (AFMAN) 34-240, Chapter 1 & 3.

1.3.7.2 The contractor shall be responsible for all cash collected from the time of collection until the military verifies and collects the cash from the contractor. The contractor will use the DD

Form 1131, Cash Collection Voucher for turn-in of funds to the contract manager with supporting documentation for receipts, overages and shortages. The government shall collect and deposit all cash receipts to include overages. The contractor shall be responsible to the government for the difference when a shortage occurs. The government shall take the return copy of DD Form 1131 with supporting documentation, to the Food Service Accountant for deposit verification and supply a final copy for the contractor. The Contractor will use AF Form 79, Head Count Record, and AF Form 1469, ESM Invalid Entitlements Log when requested by Dining Facility Manager or military shift leader to record attendance at each meal or at locations where cash registers are inoperative.

1.3.7.3. The contractor shall provide change funds in sufficient amounts to make change to cash patrons.

1.3.8 Sanitation Requirements. The contractor shall comply with all federal and Air Force mandated sanitation requirements. AFI 48-116, Food Safety Program all chapters and Tri-Service Food Code and supplements as directed by HQ Services Agency. In addition to inspections of contractor performance by the COR, medical public health personnel assigned by the installation director of military public health

(MPH) will also inspect facility compliance with sanitary standards. Contractor sanitary deficiencies shall be corrected immediately and corrective action reported to the COR and facility manager as soon as completed. The contractor shall provide a cleaning schedule to include all cleaning and sanitation of equipment and facilities to the COR and facility manager as part of the contractor’s Quality Control Plan.

1.3.9. Housekeeping Services. The contractor shall maintain the interior and exterior of the facilities in a clean and sanitary condition at all times. The contractor shall immediately respond to areas that affect customer service. All housekeeping practices shall comply with the Tri-Service Food Code. The contractor shall do only essential cleaning in the kitchen while meals are being prepared and in the dining area while patrons are present. The contractor shall cleanup those areas that immediately affect customer service to include appearance of the dining facility and expanded flight kitchen.

1.3.9.1. Floor Cleaning. The contractor shall clean and sanitize all floors so that no visible dirt or dust remains on floors, floor mats or runners. The contractor shall also ensure that there is no visible dirt in corners, behind doors, or under furniture and equipment, or on table legs/booths.

Do not place chairs on tables at any time. Floors shall be spot cleaned by the contractor to ensure food spills and debris are removed immediately and to promote a clean and safe working environment; caution signs must be posted on wet floors. Contractor will sanitize mops, brooms and brushes IAW contractor's cleaning schedule and the Tri-Service Food Code.

1.3.9.2. Carpet Cleaning. Contractor will vacuum carpet so that no visible dirt, food particles, or stains remain and steam clean, and shampoo carpets on a monthly basis during the last week of each month.

1.3.9.3. Lavatories. Contractor will spot check lavatories during meal times to ensure tidiness and those supplies are available. Contractor will clean toilets, urinals, washbasins, slop sinks and partitions with a germicidal detergent solution and de-scale toilets and urinals as required.

Contractor will remove all dirt and debris from the floor tile grout. Cleaning will remove all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.3.9.4. Dish, Silver, Glass and Kitchenware. Contractor will clean and sanitize dishes, silverware, pots, pans, utensils and equipment in the kitchen, and dining areas IAW the Tri-

Service Food Code. Contractor will handle cleaned and sanitized equipment and utensils to protect them from contamination. Contractor will touch spoons, knives, and forks only by their handles without contacting inside surfaces or the surfaces that contact the user’s mouth IAW the

Tri-Service Food Code. Contractor will only use containers that present only the handles to customers, for holding knives forks, and spoons; and air dry utensils before putting away, or store in a self-draining position. Contractor will ensure that all glasses, cups, and dinnerware are inverted while on shelves awaiting use. Cleaned, sanitized utensils and equipment will be stored at least 6 inches above the floor in a clean, dry location in a way that protects them from contamination by splash, dust and other means.

1.3.9.5. Window Cleaning, Dusting and Light bulb Replacement. Contractor will ensure interior and exterior windows are cleaned and sanitized to present a clean and dirt-free appearance.

Contractor will replace all burned out light bulbs and fluorescent tubes 10 feet and below, inside and outside the assigned facilities, with contractor-supplied bulbs and tubes, within 24 hours. The contractor will turn in all burnt light bulbs to the facility manager, who will turn the burnt bulbs into the Tyndall AFB, Hazmat Recycling Center. Contractor will notify military shift leader or government facility manager of the need to replace any lights above 10 feet; the government shall be responsible for purchase and replacement of any lights above 10 feet. Contractor wild dust furniture, fixtures, decorations, and TVs as needed.

1.3.9.6. Metal and Wood Polishing, Wall and Door Cleaning. Contractor will polish metal equipment and fixtures, wood fixtures, and metal or wood/decorations to achieve a surface of uniformly bright appearance free of streaks, tarnish, and polish residue. Wall and door housekeeping includes cleaning walls, wainscots, doors, posts, partitions, baseboards, trim, jambs, and wall-mounted fixtures to include TVs, wall art etc. Make sure hand smudges, grease, and splashes on baseboards, doors, and trim are removed. Ensure walls in high moisture areas such as ware washing rooms and lavatories are scrubbed as necessary to remove mold. Ensure hard gloss wainscots or glazed tile surfaces are properly cleaned when bright and free of dirt, mold, stains, streaks, lint, and splash.

1.3.9.7. Exterior Housekeeping

1.3.9.7.1. Contractor will sweep and clean in and around entrances, exits and sidewalks as required to maintain a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, and cigarette butts from the area and pick up trash on ground and other paved areas within 50 feet of the Berg-Liles facility and within 20 feet of the RQT. The contractor shall ensure rock beds and sidewalk cracks remain weed-free. All rocks are maintained in the rock beds and off the sidewalk. Weather, traffic, or other conditions may demand additional cleaning or maintenance to ensure that the grounds are clean and orderly.

1.3.9.7.2. Contractor will clean concrete floors, rear platforms, outside storage areas, and around entrances and exits, to ensure dirt, dust, food residue, debris, stains to include petroleum stains, are removed from concrete surfaces and. Areas shall be pressure wash as needed.

1.3.9.7.3. The contractor shall provide and replace light bulbs in the area adjacent to the retaining wall of the Berg-Liles Dining Facility.

1.3.9.7.4. Contractor shall filter grease and clean grease pit once per day.

1.3.10. Waste Management. The government is responsible for waste disposal. The contractor will assist in segregating and ensuring that recyclable materials (cardboard, plastic bottles, glass, grease, aluminum cans) are placed in the proper area/receptacle. Contractor will remove non-reusable waste materials (trash and garbage) from the facilities at the end of each day or when the material is within 3 inches from the top of the trash bin and place it in a government approved, and provided container. The contractor will not use any hazardous materials in performance of this contract without obtaining pre approval through the COR.

Any hazardous materials must be coordinated with the HAZMAT Pharmacy in advance.

1.3.11. Equipment Repair. The contractor will provide major and minor repairs on the equipment listed on

Technical Exhibit 4a. This includes repair of all government-furnished equipment and replacement of component parts, hood filters, and water faucets. The contractor is responsible for obtaining qualified repair personnel using certified manufactured approved methods to properly perform this service. The contractor shall first notify the military representative on duty prior to making any repairs to any government furnished equipment. The Government shall arrange for the repair or replacement of equipment and parts, which are covered by a warranty.

1.3.11.1. Written Cost Estimates. The contractor shall furnish a written cost estimate to the COR or Dining Facility Manager on any equipment repair exceeding $500.00 (including material and labor costs). For repairs where costs are expected to exceed $2,500.00, the contractor must obtain

3 quotes for the same item. A copy of the 3 quotes will be sent to the COR/DFAC Manager who will obtain the approval from the Contracting Officer. Upon approval of the estimate by the

Contracting Officer, the contractor shall ensure that the repair is completed satisfactorily. The government shall then reimburse the contractor the actual invoice cost for all parts and labor used, plus any related special handling costs.

1.3.11.2. Purchased Parts. The contractor shall furnish all replacement parts needed for repairs.

The contractor shall own all parts purchased until they are installed on government-owned equipment. The government will then reimburse the contractor, at actual invoice cost for all parts used plus any related special handling costs. The contractor shall submit consumption data on all parts used each quarter to the government. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The contractor shall credit all discounts and rebates to the government. Used parts, or a credit invoice for it, shall be turned in to the government.

1.3.11.3. Repair Response Time. The COR will determine the classification of repairs. The contractor shall initiate and complete repairs within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall submit a written explanation to the COR stating why the equipment has not been repaired and the estimated date when repairs will be completed.

(1) Routine - Initiate 24 hours - Repair within 96 hours

(2) Urgent - Initiate 12 hours - Repair within 48 hours

(3) Emergency - Initiate 1 hour - Repair within 24 hours

1.3.11.4. Replacement. If the contractor believes that a piece of equipment is beyond economical repair, the contractor shall provide substantiating data to support the recommended replacement.

If the government determines replacement is warranted the government will purchase replacement items. The government will be responsible for disposal of any equipment replaced or no longer needed.

1.3.12. Preventive Maintenance. The contractor shall perform preventive maintenance, IAW manufacturer's instructions on all equipment listed on Technical Exhibit 4a unless the equipment is still under warranty in which case the government will perform preventative maintenance and repairs on equipment until the warranty expires at which time the contractor shall become responsible for preventative maintenance and repairs on that equipment. The government will provide the contractor a copy of the

Manufacturer's instructions. The contractor shall develop and maintain an Equipment Maintenance Plan.

The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented. The contractor shall establish, maintain and adhere to the plan which will be reviewed by the

Government, to control, protect, preserve, and maintain all Government property. The contractor shall provide all materials and supplies necessary to perform preventive maintenance. Costs for preventive maintenance are included in the contract price. The Equipment Maintenance Plan will be presented no later than the last day of contract start month. The contractor shall maintain a log of scheduled maintenance and maintenance recording all preventive maintenance performed. This log will be available for government review and become the property of the government at the end of the contract.

1.3.13. Contingency Workload for Contract Cooks

1.3.13.1. In special and emergency situations, including, but not limited to, mobilization and surge requirements, the contracting officer may, in writing through a contract modification or official letter, direct the contractor to provide cooks in addition to attendant personnel. The Food

Service Officer will determine the duty hours which may include weekend and holiday work. The contractor shall not provide more hours of additional service than those officially requested by the

Contracting Officer and fully funded for the stated period.

1.3.13.2. The government will provide the contractor a minimum of five calendar days’ notice to provide a specific number of military cooks and the expected duration of the requirement, which typically range from 3-179 days. Positions which the contractor might be required to fill will be identified by the DFAC Manager.

1.3.13.3. The contractor shall provide cooks who are qualified to perform the cook duties as specified in AFMAN 36-2108, Attachment 25, paragraph 3.4.1 in regards to food service experience only. Contractor cooks’ qualifications shall be equivalent to the “3M051” skill level.

1.3.13.4. The government, at its option, when perceived that mission accomplishment is endangered, may augment surge requirements beyond the capability of the contractor.

1.3.13.5. Contract cooks will not exercise management duties. The Dining facility manager determines quantities of each food item to be prepared for each meal from past records. Contract cooks may not adjust the quantities without the concurrence of the Dining Facility Manager or other military member on duty. Additionally, a military manager or military shift leader will inspects, covers, labels and stores the food; or otherwise disposes of leftovers as appropriate. The contractor line servers shall not discard any food unless directed by the government.

1.3.14. Hours of Operation. The contractor shall provide sufficient personnel to meet contract requirements during normal operating hours at the Berg-Liles Dining Facility and Raptor Quick Turn as listed in Technical Exhibit 1.

1.3.14.1. Holidays. The Berg-Liles Dining Facility is open on all holidays; the Raptor Quick Turn is closed on all holidays. The contractor shall plan for increased attendance expected at

Thanksgiving as well as extending service hours if necessary. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least 3 days before the date of the event.

1.3.14.2. Extended Service Hours. Special and emergency circumstances, such as accident and rescue operations, civil disturbances, weather warnings, base alerts, may necessitate a change in dining facility hours and could require 24 hour operations on an extended basis of up to 24 hours per day. (NOTE: Extended meal service hours refer to the amount of serving time are those above and beyond the normal meal serving hours.) The contractor shall provide these services when required by the contracting officer. The Contracting Officer will verbally advise the contractor of the effort required. If applicable, the contracting officer will follow up with a modification to the contract at a negotiated price.

1.3.14.2.1. Frequency Special or Emergency Circumstances. The number of emergency or special operations vary, but can be reasonably predicted from history. The contractor shall respond to an estimated 5 Operational Readiness Exercises or Inspections

(ORE/ORI), military exercises, actual emergencies or natural disasters during an average year by extending serving hours, as directed by the contracting officer. Serving hours under this provision may be increased to 24-hours per day and may be implemented as directed by the contracting officer at any time as required to meet military mission requirements.

1.3.14.2.2. Visits by VIPs and Inspection Teams. VIPs, Management Assistance

Teams, Commander's Annual Facility Inspection Teams, and other operational commitments will require additional support from the contractor in such areas as sanitation and general appearance (Estimated 2 times per year).

1.3.15. Quality Control Program. The contractor shall develop and maintain a quality control program to ensure contract services are performed IAW established required services standards addressed in the

Services Summary (SS). The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective contract services or performance. The Contractor shall submit a Quality

Control Plan (QCP) to the CO for acceptance with their solicitation package and again 30 days after contract award to incorporate potential changes learned during the contract phase-in period. The contractor shall establish and maintain a complete Quality Control Program Plan (QCP) for the performance of this contract. This plan shall be broad enough to address quality control of all aspects of contractor performance. At a minimum, the plan shall include: responsibility for surveillance of work by any subcontractors and in-house quality control inspectors, process for acceptance, rejection, documentation and resolution of deficiencies for work, for work performed by contractor work force or subcontractors, trend analysis, corrective action to identify poor performance by any contractor work staff, and the plan to interface with Government inspectors who maintain the overarching Quality Control Program for each facility. Proposed changes to the plan must have contracting officer and COR acceptance. Daily quality control checks such as, but not limited to, adherence to the production log, temperature checks on the serving lines, and pH tests on the water utilized will be conducted by the Government via an AF 977. A copy of all Government quality inspection checklists will be provided to the contractor for inclusion in their

QCP. The contractor shall ensure that all deficiency responses include corrective actions to all items found. Provide a copy to COR/contracting officer within 24 hours.

1.3.15.1. The contractor shall develop and maintain a QC program ensuring the Government’s interests are protected. The contractor’s Project Manager shall ensure all aspects of the contract are met including the QC plan and inspection system. Contractor personnel performing the QC function shall have sufficient, well-defined responsibility, authority and the organizational freedom to identify and evaluate quality problems and to initiate, recommend, or provide solutions.

1.3.15.2. The contractor shall maintain records of all audits and inspections. The QC records shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken, as appropriate.

1.3.15.3. Contractor Contingency Operations Plan. The Contractor shall include a contingency plan as part of the QCP to explain how operations will be expanded in emergency situations (i.e., essential personnel fail to report for work, equipment breakdown, subcontractor quits without notification, deployment of military cooks and mess attendant personnel.)

1.3.15.4. Strike Contingency Plan. The contractor will submit a Service Interruptions/Strike

Plan to the 325th Contracting Squadron. The contractor will identify procedures they will take to ensure there are no interruptions of contract services due to labor disputes, labor strikes, or weather conditions.

1.3.15.5. Training

1.3.15.5.1. Training Plan. Contractor shall develop and maintain a training program designed to ensure all contractor personnel are properly trained are aware of the current contract requirements.

1.3.15.5.2. Required Training. Contractor is responsible for providing the following training to their employees:

(a) ServSafe

(b) Customer Service

(c) Specific Job

(d) Equipment Safety

1.3.15.5.3 Required Government Training (Coordinated w/ DFAC Manager).

(a) Anti-Terrorism Training. The AF will provide appropriate Level 1 anti-terrorism training to contractor employees as required for mission requirements. This training shall be requested through the contracting officer or COR. (ADLS if CAC, ATO provided if no

CAC access)

(b) Ancillary Training (Total Force Awareness Training). The contractor shall take all ancillary training courses that the government requires for all military and Civil

Service employees (such as Environmental Safety Training) and any specific course pertaining to a task, as required by AFI 33-200, Information Assurance Management, unit or Wing/IA office. All courses must be taken, and passed by all on-site contractor personnel.

(c) Fire Prevention and Anti-Robbery Training. The contractor shall ensure that contractor personnel attend annual fire prevention and anti-robbery training provided by the Government. Fire prevention training will be IAW Air Force Consolidated

Occupational Safety Standard (AFOSH STD) 91-501, Chapter 6 and appropriate National

Fire Protection Association (NFPA) Codes. Anti-robbery/resource protection training will be provided by base security forces IAW 31-201.

1.3.15.5.4. Required Training Documentation. The contractor will maintain documentation of all training for all employees at required intervals. It is the contractor’s responsibility to ensure all training is up to date.

1.3.16. Contractor Furnished Property and Supplies. Except for those items, materials, or services specifically identified as government-furnished/provided or government reimbursed, the contractor shall furnish everything required to perform this contract, to include but not limited to: Cleaning supplies (to include brooms mops, buckets, vacuum cleaners and rug shampooers, power washers, steam cleaners and cleaning products), Alcohol based hand sanitizer, Dining Packs, Plastic Forks, Plastic Knives, Plastic

Spoons, Plastic Sporks, Deli Cups w/ lids, Aluminum Foil, Light Bulbs/Fluorescent Tubes, Food Service

Logo Flight Meal Boxes, Styrofoam Carryout Food Containers, Carryout Salad Transparent Plastic

Containers 6 oz/12 oz, Time and Date Stickers, Grab-N-Go Stickers, White Grab-N-Go Paper Bags, Time and Date Gun, Cash Register Tape and ink cartridges, Wax Paper Rolls, Styrofoam Cups w/ lids 10 oz, Coffee Cups with Lid, Trash bags Large & Small, Brown Paper Roll, Carryout Soup Bowls w/ lids 12 oz, Plastic Wrap, Dishwasher Thermometer Temperature Strips, Water Filters for Ice Machine(s), Water

Filters, Fryer Filter Bags, Nacho Containers w/ lids and Napkins, Chlorine Sanitizer Test Papers (Ph strips), Vinyl gloves of various sizes for food preparation.

1.3.17. Special Functions. The contractor shall decorate the Berg-Liles Dining Facility with government provided decorative materials for holidays and special occasions. Decorative materials will also include government provided flower arrangements. This will include the decoration of the entranceway to the

Berg-Liles Dining Facility and RQT Flight Kitchen, the dining area and serving line area to include setting up the serving line of the Berg-Liles Dining Facility. The contractor shall arrange, decorate and set the dining room tables to accommodate all special functions, VIP visits and or operational commitments.

1.3.18. Operating Instructions. Contractor will adhere to the Air Force activity Operating Instruction

(OI) for internal circulation control, protection of resources and to regulate entry into Air Force controlled areas during normal, simulated and actual emergency operations.

1.3.19. Funds Protection. To protect cash held by the contractor, the contractor shall comply with AFI 31-

101, The Installation Security Program and AFI 31-209, Resource Protection Program.

1.3.20. Random Anti-Terrorism Measures (RAMs). The contractor shall be aware of Random Anti-

Terrorism Measures IAW all 325th Fighter Wing Threat Conditions (THREATCON) checklists and instructions. Instructions will be given by the COR when needed upon a real world threat. Contractor will cooperate and assist as requested with measures taken, including personal identification, building checks, posting applicable signs, and establishing a single entry point to the facility.

1.3.21. Hurricane/Inclement Measures. The contractor shall be aware and trained on the hurricane procedures IAW 325th Force Support Squadron HURCON guidelines. The contractor shall have an emergency plan that is accessible to all employees. In the event of contingency, the contractor shall continue to provide service and/or extending service, if necessary. The CO and/or COR will provide the contactor 24-hour advance notice in the event the government requests curtailing or extending hours of operations for the dining facility. The contractor will provide the COR and the CO an emergency number in case of severe weather, bridge closures and/or base evacuation. If contractor service is curtailed or eliminated by Hurricane or other weather emergency the contractor will be Contractor shall not return to work until given a 24-hour notice by the COR and/or CO. In the event of unpredictable circumstances due to severe weather and/or bridge closures during employees' work-hours, overnight lodging will be offered and reimbursable by the government for contractor employees unable to get home at the end of their shift.

Overnight lodging must be approved by the CO in advance.

1.3.22. Contract Transition

1.3.22.1. Phase-In. The contractor shall provide a complete phase-in plan to ensure a smooth transition in the change of work effort. The plan shall be submitted to the contracting officer as part of the proposal. The contractor will have a phase-in period of 10 days in which to perform cleaning of the facility and equipment. This time will also be used by the contractor to get his/her staff in place and oriented to the facility, equipment, and the services required by the end of the phase-in period.

1.3.22.2. Phase-Out. If or when there is a change in service provider, the incumbent service provider shall provide familiarization to the follow-on service provider. During the phase-out familiarization period, the incumbent shall be fully responsible for the scope of work specified in the PWS.

2.0 SERVICES SUMMARY. The service requirements are summarized into performance outcomes that relate directly to mission essential items. The performance thresholds describe the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success.

SS Item

Number Performance Objective PWS Para.

Performance

Threshold

SS # 1 Post and maintain all menu boards 1.3.1 NMT 2 discrepancies per month

SS # 2 Prepare food IAW the PWS 1.3.2 NMT 2 discrepancies per month

SS # 3 Serving of Food 1.3.3 NMT 2 discrepancies per month

SS # 4 Provide Grab and Go Meals 1.3.4 NMT 2 discrepancies per month

SS # 5 Table Cleaning Services 1.3.5 NMT 3 discrepancies per month

SS # 6 Maintain Established Guest Flow Rates 1.3.3 & 1.3.7 NMT 2 discrepancies per month

SS # 7 Adhere to Food Safety Standards 1.3.2, 1.3.3

& 1.3.8

No discrepancies per month

SS # 8 Maintain Breakfast Bar & Dessert Display 1.3.6 NMT 3 discrepancies per month

SS # 9 Provide for Ground Support Meals 1.3.4 NMT 2 discrepancies per month

SS # 10 Perform Cashier Services 1.3.7 NMT 1 discrepancy per month per facility

SS # 11 Conform to Sanitation Requirements 1.3.8 No discrepancies per month

SS # 12 Perform Housekeeping Services 1.3.9 NMT 3 discrepancies per month

SS # 13 Perform Random Anti-Terrorism Measures 1.3.24 NMT 3 discrepancies per month

SS # 14 Comply with Waste Management 1.3.10

NMT 3 discrepancies per month

SS # 15 Perform Exterior House Keeping 1.3.9.7 NMT 3 discrepancies per month

SS # 16 Perform Minor/Major Maintenance and Repair

1.3.11 &

1.3.12

NMT 3 discrepancies per month

SS # 17 Provide for Contingency Operations 1.3.13 No discrepancies per contingency

3.0 GOVERNMENT PROVIDED SERVICES, PROPERTY AND EQUIPMENT.

3.1. Facilities. The services provided shall take place in the government facilities listed in Technical Exhibit 4. The government manages and is responsible for the maintenance and repair of these facilities. The Contractor shall not make alterations to the facilities without specific written permission from the contracting officer/COR.

3.1.1. No alternations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF

Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld.

3.1.2. Smoking in ACC Facilities. Contractors are advised that the Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force, and its

ACC supplement 1, outline the procedures used by the commander to control smoking in our facilities.

Contractor employees and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

3.2. Equipment. The government will provide the equipment listed in Technical Exhibit 4a for the contractors use.

3.2.1. Equipment Inventory. An inventory of government furnished equipment must be done no later than

5 calendar days before the start of the contract period, and no later than 10 calendar days before the completion of the contract period (including any option periods). A joint inventory of government-furnished equipment will be accomplished by the incumbent, the new contractor, and COR. Items of equipment missing or not in working order shall be recorded and the contracting officer will be notified in writing. The contractor and COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the contractor and the

COR on the working order and condition of equipment, the disagreement shall be referred to the contracting officer for resolution.

3.2.2. Equipment Loss or Damage. Liability for loss or damage to Government furnished equipment shall be determined IAW Federal Acquisition Regulation (FAR) 52.245-1 Alt 1.

3.3. Materials,Supplies and Services.

3.3.1. Materials. The government will replace materials (dishes, plates, glasses, silverware, serving utensils, pots, pans and other cook ware etc.) that are lost due to fair wear and tear up to 10% of the inventory. The contractor will replace, with like items, any loss over 10% of the inventory. Any additional stock that is needed above the initial inventory will be at the Government's expense. These materials shall be inventoried not later than five (5) working days before contract start by the Contractor and a

Government representative designated by the CO. The contractor and government representative will conduct quarterly inventories. Upon completion of the contract, the Contractor and the Government representative will conduct a joint inventory of the Government-provided supplies. Any additional stock that is needed above the initial inventory will be at the government’s expense.

3.3.2. Subsistence (Food). The government will provide all food and food items required.

3.3.3. Services. The government is responsible for:

3.3.3.1 General.

(1) Removal of any equipment condemned or replaced from the food service facility.

(2) All Utilities to include water, sewer, electrical, gas.

(3) All gas, water and steam lines up to and including the supply source for each piece of equipment.

(4) Calibration of all scales and deep fat fryer thermostats.

(5) Repair of walk-in refrigerators.

(6) Cleaning, maintenance, and repair of exhaust duct (hoods) systems through the exterior outlet and exhaust fan mechanisms.

(7) All alteration, repair, and maintenance of buildings.

(8) Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

(9) Insect and Rodent Control

(10) Waste Collection. Provide dumpsters and ensure they are emptied on a regular basis or more often as required

(11) Mail Distribution. On-base only.

(12) Continuity Binder. A continuity binder will be provided at each Point of Sale (POS) station.

This continuity binder will include references in whole or part for the following publications, other directives and forms:

(1) DEPARTMENT OF DEFENSE and AIR FORCE PUBLICATIONS

(i) AFI 31-101 Air Force Resource Protection Program

(ii) AFI 34-239 Food Service Management Program

(iii) AFI 34-145 Essential Station Messing Program (ESM)

(iv) AFI 48-116 Food Safety Program

(v) AFI 40-104 Nutrition Education

(vi) AFMAN 34-240 Food Service Program Management

(vii) AFMAN 36-2108 Classifying Military Personnel

(2) OTHER DIRECTIVES

(i) US Department of Health and Human Services Food Code

(3) AIR FORCE FORMS

(i) AF IMT 27 Food Service Customer Comments

(ii) AF Form 55 Employee Safety and Health Record

(iii) AF Form 79 Cash Collection Form

(iv) AF Form 282 Unannounced Spot Check of Cashier

(iv) AF Form 439 Robbery Checklist

(v) AF Form 440 Bomb Threat

(vi) AF Form 463 Flight Meal Request

(vii) AF Form 812 ALACS Meal Order Request

(vi) AF Form 1038 Hennessy Evaluation Record

(viii) AF Form 1254 Register of Cash Collection Sheets

(viii) AF Form 1305 Receipt for Transfer of Cash and Vouchers

(ix) AF Form 1469 ESM Invalid Entitlements Log

(x) AF Form 2039 Ground Support Meal Request Form

(4) DEPARTMENT OF DEFENSE FORMS

(i) DD Form 1l31 Cash Collection Voucher

3.4. Government Furnished Utilities. The government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.4.1. Utility Conservation. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent wast of utilities.

3.5. Telephone Services. The government will provide base, local, and long distance commercial telephone service. The contractor shall use government provided telephone services for official government business only.

The contractor shall not accept any collect telephone calls. The contractor communication services will be subject to monitoring. The contractor shall coordinate changes in services and handset locations with the COR.

3.6. Security, Fire and Medical Services. The government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis. Emergency contact as follows:

Police/Security - Law Enforcement Desk 283-2254

Fire Department 283-2884/117

Ambulance 283-7591

Emergencies 911 (ensure you identify that the emergency is at Tyndall AFB at the beginning of the 911 call)

3.7. Mail Service. The government will provide postal services for official government mail only. Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the contractor’s facility or post office box.

4.0 Contractor Personnel.

4.1. Management. The contractor shall provide a full-time contract manager on site, during normal duty hours

(0730-1630 hours) who shall be responsible for the performance of the contractor’s work under this contract. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer and a copy provided to the COR.