Attachment_1_Test_Admin_SOW.doc

STATEMENT OF WORK

Non-Personal Services Contract for Base Training and Education Services Test Administrator

1.

DESCRIPTION OF SERVICES: Non-personal services in support of U.S. Air Force voluntary off-duty education program to include the Defense Activity for Non-Traditional Education Support (DANTES) and Air Force Professional Military Education (PME) testing programs and other test as stated.

2.

PERIOD OF PERFORMANCE: Contract start date is 1 Oct 18.

3.

QUALIFICATIONS:

- A baccalaureate degree from an accredited college or university recognized by the U.S. Department of Education.

- Appointees must possess unquestionable integrity, maturity, and the ability to maintain test security.

- Appropriate related professional work or volunteer experience of two years is required. A minimum of one-year experience in office or professional work, to include typing and computer skills is required. Six months experience with testing is required.

- Excellent customer service and verbal communication skills are essential. Additionally, a good speaking voice and the ability to handle a group of examinees effectively are vital.

- Training and experience with standardized educational/military and on-line testing programs is preferred.

- Knowledge of/experience with AF terminology, office procedures, and education programs plus familiarity with WINDOWS NT, Microsoft Word, PowerPoint, Excel and Access is highly desirable.

- Qualifications/resume shall be submitted with the bid package to the base contracting office.

4.

WORK HOURS/DAYS: The government will determine the number of testing sessions per week to be scheduled. The contractor will be on an on-call basis. Exact days and times of services will be determined by the government in advance and may be modified according to changing program needs. A maximum of 2 sessions will be performed in one calendar day for a range of three (3) to six (6) testing sessions per week. Each session will require approximately 2.5-4 hours and an additional 30 minutes for test preparation preceding each testing session. The normal work hours are 7:30 am to 4:30 pm, however the number of hours and days required each week will be determined by the Education and Training Section Chief. Sessions will not be scheduled when the office is closed to include Federal Holidays, down days or when the TCO or the ATCO are unavailable. Changes to the test schedule must be approved by the TCO/ATCO at least 2 weeks in advance. The contractor is responsible for checking the test log 24 hours in advance of each scheduled test session in preparation for the next scheduled test session. In the event the session needs to be cancelled, the contractor will contact and reschedule those registered. Contractor will arrive at least 30 minutes prior to start of test session to insure sessions begin promptly.

5. GUIDELINES: Provisions of AFI 36-2649, AFI 36-2605, AFI 36-2201, the Air University TCO guide and the DANTES Examination Program Handbook apply.

6. SECURITY REQUIREMENTS FOR UNCLASSIFIED CONTRACTS

a. Pass and Identification Items. The contractor shall ensure the pass and identification items (Common Access Card) required for contract performance are obtained for employees and non-government owned vehicles. Contractor will, as a part of the Public Key Infrastructure (PKI), obtain a common access card (CAC) to protect and digitally sign electronic mail and documents. This card is utilized as a DoD identification card. Security Clearances: As per AFSSI 5027 paragraph 5.3.1 All persons accessing the base network must, at minimum, have a completed National Agency Check (NAC, ENTNAC, or equivalent) verified through the automated security clearance approval system (ASCAS) roster. On-line course requirements may also need to be met for network access.

b. Retrieving Identification Media. All identification media, CAC card, including vehicle passes will be turned into the Education and Training section Chief from employees/contractors who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

c. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

d. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on Seymour Johnson AFB.

e. For Official Use Only (FOUO). The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

f. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information.

g. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

h. Key Control. (IF APPLICABLE) The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

1) The contractor shall immediately report to the Education section Chief or Building Manager any occurrences of lost or duplicated keys.

2). In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor.

3). The contractor shall prohibit the use of keys, issued by the government, by any persons other than the contractor’s employees and the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in performance of contract work requirements in those areas.

i. Lock Combinations. The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the TCO/ATC or Education and Training Flight Chief. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

7.

SPECIAL REQUIREMENTS:

a. Contractor must inform the Education and Training Flight Chief of anticipated absence from a scheduled unit at least 24 hours prior to scheduled arrival. If desired, longer absences may be scheduled with the coordination of the Education and Training section chief. Such absences should not exceed one weeks at a time or four weeks in one fiscal year. Extended absences will not be scheduled when quarterly or annual reports are due.

b. Contract test examiner must complete the DANTES Test Control Officer Course and successfully pass the course exam within two weeks of gaining access to course. DANTES TCO Course and exam must be accomplished every 2 years. Test Examiner must also view Test Security is Your Responsibility annually.

c. Contract test examiner must complete the Air University Test Control Officer Training within two weeks of gaining access and pass the end of course test. Applicable forms for access will be accomplished NLT 3 days from receipt.

d. In performance of contract requirements, contractor is authorized access to programs and data bases for DANTES, Air University, and Defense Language as well as to the exam security container. Contractor must maintain access and security of passwords.

e. Contractor must remain physically present during the entire test session unless relieved by an appropriate authority and will provide constant visual and audial supervision throughout the entire session. Contractor will not give study tips, interpret test results, or counsel on course requirements during the testing session.

8. MATERIALS AND EQUIPMENT: The government will provide all necessary equipment, supplies and materials to include workstations, computer (with internet access), telephone and other materials and equipment mutually agreed to fulfill the requirements of this contract.

9.

SPECIFIC TASKS FOR TEST ADMINISTRATION: The Test Administrator is responsible for maintaining test security and administering the following categories of tests to eligible military and civilian personnel and their dependents as authorized by Air Force, DANTES, AFIADL, ACC and local regulations (NOTE: additional tests may be added as needed):

a. All DANTES-approved college entrance exams (e.g. ACT, SAT).

b. All AF Air University end of course (EOC) tests including but not necessarily limited to those for CDC and PME testing (NCOA, SNCOA).

c. Any test required by the Air Force administered through the local military test control officer (AFRAT, DLPT, DLAB, 7 level exams, etc.).

d. Miscellaneous exams as needed, e.g. FAA.

NOTE: Tests will be administered in accordance with instructions provided by testing institutions, the DEPH, testing handbooks, test examiner guides, Air University and TCO/ATCO instructions to ensure no possibility of test compromise. Any test compromise will immediately be reported to the TCO/ATCO.

10.

RELATED ADMINISTRATIVE TASKS: The following tasks are elements of performance in the non-personal services contract which must be carried out in conjunction with and in addition to the actual test administration.

a. Check room prior to testing to ensure proper spacing between desks and that adequate lighting, heat, and air exist. Verify no notes or information has been left in the testing room. Ensure testing office and testing room are kept in a condition conducive to good test performance. Report suspected or actual improper test conduct to TCO or ATCO as soon as possible after observation/occurrence.

b. Complete safe and test office security forms each time the safe is opened and at the close of each test session. Ensure all exam materials (tests, CD-ROMs, test disks) are secured after each test session in the appropriate safe drawer. Verify computer test material has been removed from the CPU unit and secured.

c. Lock the safes and testing office doors and windows before leaving the testing office.

d. Use AFAEMS testing roster to verify attendance and to track status to ensure results are updated.

e. For e-exams, prior to testing, verify in appropriate system (CDSAR/AUSIS) exam number to be administered and ensure course has not expired to prevent test compromise. Create record and open access to required exam.

g. Maintain an official log of all examinees testing, showing the individual’s name, the test title and the start and stop times for all test intervals. Ensure each student signs the log upon receiving test and that all entries are complete and legible and individuals are signed in and out using AFAEMS.

h. Require all examinees to present official picture identification before allowing them to test according to institution guidelines.

i. As appropriate, check test materials for marks/missing pages before issuing them to students.

j. Instruct all examinees at the beginning of each session as follows:

1) To read carefully and follow instructions exactly as they are printed in the test booklet/on the computer screen and provide information on what constitutes test compromise.

2) To adhere to any prescribed time limits. (The contractor will ensure that all timing limits are adhered to and the examinee is aware of the time requirements for each test.)

k. Review each answer sheet as it is submitted by the examinee to ensure proper completion and that information is correctly annotated. Ensure testing information is not taken from the testing room by collecting and shredding all scrap paper.

l. Check each reusable answer booklet as it is returned for marks and erase completely. Check all booklets prior to and after testing for missing pages. Check computers to ensure test are closed and members have been logged out.

m. Prepare forms for TCO/ATCO signature and advise TCO of under or over-stocking of any test related item. Ensure adequate numbers of tests and answer sheets are maintained at all times based on prior usage patterns, student inputs and TCO recommendations.

n. Process all necessary paperwork required for optimum operation of testing program. Prepare completed answer sheets, tests, and any unused tests that may need to be returned to the various testing agencies according to the instructions for each type of and within stated timelines. All documents required for mailing will be completed by the contractor, except for the TCO/ATCO signature, prior to final check and sealing by the TCO/ATCO. Score and provide results to members taking locally scorable exams. Forward/upload test results to agencies as each requires (fax, mail, file management system) and within stated timelines.

o. Inventory contents of the safes (accountable DANTES materials) each time it is opened. Assist TCO/ATCO with weekly, monthly and quarterly inventories and with quarterly reports.

p. Discard obsolete materials and ensure dated materials/exams are returned by expiration deadlines. Test examiner and TCO/ATCO should destroy used or nonessential course exams, following timeline guidance, by shredding after conducting a test inventory with the TCO or ATCO. Verify Air University status as required through CDSAR or AUSIS. Annotate on the test inventory log the course exam, control number, reason for destruction, date of destruction, and signature of person performing the destruction in accordance to TCO policy. No exams will be destroyed without the TCO or ATCO being present.

q. Inform TCO/ATCO immediately of any irregularities which may represent the potential for a test compromise or complaint from a testing candidate. Report any computer related malfunctions to the TCO/ATCO/Education section Chief immediately.

r. E-test administration. Follow administration directions provided for computer based testing. Must be able to batch/forward test results, be able to score and print exam results and ensure examinee is provided the correct exam. Be familiar with common error messages and corrective course of action. Follow-up to ensure exam results have posted. Keep abreast of changes or downloads required by checking web site weekly and verifying updates have been completed by maintaining a log indicating date of update.

s. Maintain familiarity with The DANTES Examination Program Handbook (DEPH) and the Air University catalog/web site ensuring currency of all test instructions and policies. Keep education staff informed of testing changes. Provide customer support service assisting with walk-ins, answering phones to support testing programs.

t. Track and maintain a file/data base of special order and miscellaneous tests, administrative instructions, packing lists and mail receipts. Handle all follow-up associated with these tests.

u. Maintain statistical data related to test administration as required by the section Chief and assist with reports and PowerPoint slides as requested. Such data may include (but not necessarily be limited to) monthly statistics on types of tests administered and to whom (by rank and service).

v. Maintain all document and correspondence files in a neat and orderly manner. Separate files by calendar year. Contractor will be responsible for making file labels and setting up the file for each new calendar year.

w. Refer all questions on schedule changes or testing policy to the TCO/ATCO and all questions on interpretation or application of test results to the education section.

11. TERMINATION: Contract may be terminated in accordance the termination clauses contained within the contract.

12. PAYMENT SUBMISSIONS: Monthly detail reports of hours and days worked must be submitted for approval to the Education and Training section Chief for review before payment will be authorized.

13. EMPLOYEES: The contractor shall ensure all employees working on Seymour Johnson Air Force Base possess proper identification and/or citizenship documentation. Under the Immigration and Nationality Act (INA), employers may hire only persons who may legally work in the United States (i.e. citizens and nationals of the U.S.) and aliens authorized to work in the U.S. The employer must verify the identity and employment eligibility of anyone hired.

14. GLOSSARY OF TERMS: Commonly used military and education-related acronyms, abbreviations and definitions with which contractor must be familiar:

ACSC

Air Command and Staff College (required PME for AF Majors)

ACT

American College Test (undergraduate entrance exam)

AFAEMS

Air Force Automated Education Management System

AFRAT

Air Force Reading Achievement Test

AFRC

Air Force Reserve Command

AFROTC

Air Force Reserve Officer Training Corps

ANG

Army National Guard

ATCO

Alternate Test Control Officer

BPA#

Blanket Purchase Agreement Number

BEPAC

Base Education Plan and Advisory Committee

CCAF

Community College of the Air Force

CDC

Career Development Course

CDSAR

Course Development and Student Administration/Registrar System

Course 9

SNCOA by computer assisted distance learning program

Course 14 SNCOA by correspondence

D&B#

Dunn and Bradstreet Number (must obtain prior to registering as gov contractor)

DAIMS

DANTES Academic Information Management Systems

DANTES

Defense Activity for Non-Traditional Education Support

DE

Distance Education

DL

Distance Learning

DLAB

Defense Language Aptitude Battery

DLPT

Defense Language Proficiency Test

DSST

DANTES Subject Standardized Test (test for credit)

E&T

Education and Training

ESS

Education Services Specialist

ET

Education Technician

FTP

File Transfer Protocol

GED

Tests of General Education Development (high school equivalency exam)

GRE

Graduate Record Exam (graduate entrance exam--only subject tests on base)

GMAT

Graduate Management Admissions Test (specialized graduate entrance exam)

MAJCOM

Major Command (major divisions within the Air Force)

ACC

Air Combat Command (HQ at Langley AFB, VA)

AFSPC

Air Force Space Command (HQ at Peterson AFB, CO)

AETC

Air Education and Training Command (HQ at Randolph AFB, TX)

AMC

Air Mobility Command

AFMC

Air Force Material Command

PACAF

United States Air Forces Pacific (HQ at Hickam AFB, HA)

USAFE

United States Air Forces Europe (HQ at Ramstein AFB, GE)

AFSOC

Air Force Special Operations Command

MOU

Memorandum of Understanding (governs schools operating on base)

NCOA

Noncommissioned Officers Academy

NPSC

Non-Personal Services Contract (covers each contract position)

PME

Professional Military Education

PRAXIS

National Teacher Certification Exam (Includes general and subject tests)

SAT

Scholastic Aptitude Test (undergraduate entrance exam)

SNCOA

Senior Noncommissioned Officers Academy

SH

Semester Hours

SOC

Servicemembers Opportunity Colleges

SOW

Statement of Work (position description and responsibilities)

TCO

Test Control Officer

TE

Test Examiner

TA

Tuition Assistance (military)