Refuse_Shaw_AFB_PWS_2-6-13.docx

Performance Work Statement – Refuse Collection and Recycling Services FA4803-13-R-XXXX

PERFORMANCE WORK STATEMENT

FOR

REFUSE COLLECTION AND RECYCLING SERVICES

20th Fighter Wing/20 Civil Engineer Squadron Shaw AFB, South Carolina

6 February 2013

Reviewed:

_________________________ Date: _____________

SONIA TAYLOR

Quality Assurance Program Coordinator

Accepted:

__________________________________ Date: _____________

PENELOPE E. JOHNSON

Contracting Officer

Table of Contents

PERFORMANCE WORK STATEMENT

FOR

REFUSE COLLECTION AND RECYCLING SERVICES

1. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and other items and services necessary to perform refuse and recycling services at Shaw Air Force Base, Poinsette Range and Wateree Recreation area in Camden SC. The contractor shall perform to the standards in the contract as well as all local, state, and federal regulations. ACC Refuse/Recycling Service Standards are found in Appendix A. Estimated workload factors and historical estimated frequencies are found in Appendix B. Route maps and dumpster locations can be found in Appendix C.

1.1. COLLECTION REQUIREMENTS.

1.1.1 Main Base

1.1.1.1. Refuse and Recycling. Empty municipal solid waste (MSW)/recycling containers/dumpsters before their capacity is exceeded. The contractor shall establish vehicle routes and collection schedules. They are to be submitted to the contracting officer (CO) five (5) calendar days prior to start of contract performance. The contractor may propose adjustments to the schedule at any time but as a minimum the designated Contracting Officer’s Representative (COR) Quality Assurance Personnel and contractor will monitor fill capacities during the first 30 days of performance and at one other time to be agreed upon during each performance period. The COR must be notified of pickup schedule and haul route changes. The contractor shall pick up all litter, waste, and recyclable material on the ground within a 10 foot radius of the container. For recycling containers, the contractor shall be responsible for separating the various types of recyclable materials (see section 1.2.1)

1.1.1.2. Food Waste Containers. Empty containers used to dispose of food waste daily when the serviced facility is in operation.

1.1.1.3. Public/Common Use Trash Receptacles. Contractor shall empty, collect, and dispose of all waste and replace liners in government furnished trash receptacles located in public/common use areas before their capacity is exceeded. See Appendix B for receptacle locations.

1.1.3. Other

1.1.3.1 Contingency Plan for Hurricanes. During duty hours, once notified, the contractor shall terminate all task that are being performed at that time and immediately take the following action; move all refuse and recycling containers that are in close proximity to a building as close to the building as possible and secure lids. All containers on or adjacent to the flight line in open areas shall be relocated to the parking lot adjacent to building 611 with lids secure and shall be chained or secured together to ensure containment. Once the contingency has returned to normal, the contractor shall return all containers to their original location and resume his normal daily schedule. See Appendix B for receptacle locations.

1.1.3.2. Special Events. In addition to the scheduled refuse collections, the contracting officer may require the contractor to make unscheduled collections and disposals. For unscheduled events, the contractor shall respond within one business day of notification from the contracting officer. For special events, the contractor shall also provide (or re-position as directed) refuse containers. These containers shall be placed in locations for a length of time designated by the COR. Contractor shall provide 13 each 30 CY containers for construction debris and bulk garbage. (CLIN 0005)

1.1.3.3. Unscheduled Pickup. In the event unusual conditions cause a container to require pickup before the scheduled time, the government may request pickup and the contractor will be compensated at a unit rate based on the container size. Pickup of refuse or recycling dumpsters may be requested by the COR. (CLIN 0008)

1.1.4. Inclement Weather Schedule. The contractor shall collect refuse and recyclable material during periods of inclement weather. In cases of severe weather, the COR may authorize exceptions. When exceptions are granted, the contractor shall make up all missed collections within 24 hours after the severe weather has terminated, unless the COR authorizes additional time.

1.1.5. Route Parameters. The contractor shall establish routes to the base through the Commercial Vehicle Gate adjacent to US Highway/State Route 378/76 open from 0600 to 16:30 Monday thru Friday. Collection shall be made between the hours of 7:30 to 16:30 hours Monday thru Friday. Collection outside these hours shall require prior approval of the COR and CO.

1.1.6. Points of Collection. Collection stations for refuse and recyclable materials are shown in Appendix B. The contractor shall position bulk containers for customer ease in depositing refuse. This may require repositioning of containers from time to time. The contractor shall also position containers to minimize interference with adjacent parking areas, sidewalks, roadways, overhead utilities, trees, and other potential obstructions.

1.1.7. Cubic Yard Capacity. Estimated capacity of containers is indicated in Appendix B. The contractor is encouraged to identify changes to the capacity of containers and/or pickup frequency that improve the overall efficiency of refuse and recycling removal, and to propose these changes to the COR. No changes are to be made until approved by the CO and COR.

1.1.8. Government-Approved Containers. Collection of refuse and recyclable materials in all areas shall be from government-approved containers and recycling bins.

1.1.9. Maintaining Containers and Collection Area. The contractor shall return main base refuse, garbage and recycling containers to their original location after servicing, in an upright position with the lids securely in place (closed). The contractor will be responsible for immediately cleaning up any spills, debris, etc., which may occur during servicing of containers and picking up all refuse on the ground within ten feet of the container. The contractor shall collect debris placed at collection stations; for example, tree branches, sacks, cartons, boxes, cans, tied bundles, or other containers. It is intended that the majority of debris will be placed in containers. The contractor shall notify the COR of locations where debris is frequently placed outside of containers so the COR may notify facility managers and, if necessary, adjust the container size or pickup frequency. The contractor will be responsible for keeping collection areas free of refuse and debris.

1.1.10. Weighing of Vehicles. All vehicles used in the collection of refuse and recyclable materials shall be weighed on state certified vehicle scales. Incoming and outgoing vehicle weights shall be recorded on weight tickets provided by the operator at the weigh station. The contractor shall submit a monthly report (para 1.5) that includes weight tickets that reflect the disposed tonnage figures, date of disposal, and type of vehicle and cost of landfill tipping fees. The contractor shall be reimbursed for tipping fees according to submitted invoices. All vehicles utilized in the collection of refuse and recyclable materials shall be weighed on state certified scales at the disposal facility. Incoming and outgoing vehicle weights shall be recorded on weight tickets to determine the amount of refuse tonnage collected at the base. Vehicle weights shall be recorded on machine printed weight tickets provided by the operator at the weigh station, empty vehicle weights will be on the record at the landfill and with the COR. Weighing of vehicles may be subject to periodic check by the COR. Efforts will be made by the Government to limit amount of interruptions to contractor’s workday. The contractor shall provide the COR weight receipts bearing the name, address, and telephone number of the receiving facility for every load of materials recycled or disposed

1.2. RECYCLABLE MATERIALS PROCESSING. The base operates a Qualified Recycling Program (QRP) to reduce the volume of non-hazardous solid waste generated. The contractor shall conduct direct sales of recyclable commodities through a QRP, with 100 percent of the revenues generated by the resale of recyclable commodities to be retained by the government.

1.2.1. Materials. The following items shall be recycled: Industrial scrap metal, Aluminum, Copper, office paper, newspaper, corrugated fiberboard/cardboard/paperboard, scrap wood, tires. Contractor may recycle materials not listed above with prior coordination of the CO or COR that generates revenue. All recyclable items shall be stored, shipped and disposed of in accordance with federal and local environmental regulations.

1.2.2. Pickup Points. Contractor shall collect recyclables from government provided recycling containers and trailers at the locations specified in Appendix B. Containers shall be emptied as specified in section 1.1.1.1.

1.2.3. Base Recycling Center. The government will provide the contractor use of office space at the base recycling center. Alternately, contractor may transport mixed recyclables to a contractor-owned or third party off-base facility for separation and resale so long as government recyclable materials are sorted and weighed prior to commingling with other customers’ recyclables. The contractor shall man / Operate the Base Recycling Center from 07:30 to 1630 three days per week (Monday, Wednesday and Friday) excluding holidays as identified in PWS. The attendant shall assist customers and ensure all items are properly sorted and placed in the appropriate containers for disposal (CLIN 0012 & 14).

1.2.3.1. Contractor Responsibilities. Separate and prepare all recyclable materials for transport/resale. Perform daily general cleaning and recommended maintenance on government furnished items (Appendix B). Provide appropriate personal protective equipment for employees. Notify Base Civil Engineer customer service for facility maintenance or repair requirements. With the approval of the contracting officer, contractor may procure and install additional equipment as required to more efficiently process recyclable materials. Contractor-purchased equipment will be procured at the contractor's expense, owned by the contractor and may be removed upon contract completion.

1.2.4. Marketing. The contractor shall provide for the marketing of recyclable materials, including transportation of recyclable commodities to the purchasers. The QRP shall educate all residential and base facility occupants on the benefits of recycling and encourage the widest possible participation. Written publications such as original published pamphlets, brochures, or other informative media, may be used to inform users.

1.2.5. Sales Receipts. The contractor shall provide a summary of sale proceeds by type of commodity, along with original sales receipts for recyclable materials and the proceeds to the government evaluator no later than the tenth working day of the month following the sale month. The sales receipts shall contain the weight, type and price of the commodity recycled. The contractor shall also submit an invoice of costs associated with the collection, processing, transporting and sale of recyclable commodities for reimbursement.

1.3. DISPOSAL.

1.3.1. Off-Base Disposal. The contractor shall transport and dispose of all municipal solid waste at a permitted off-base disposal site. A copy of the landfill(s) operating permit that material is transported to shall be provided to the COR. The contractor shall transport recyclable commodities to an off-base material recovery facility. The contractor is responsible for disposal being in accordance with existing local, state, Base and federal regulations. The contractor shall be responsible for any permit or fees associated with the use of off-base disposal locations and invoice to CLIN 0015 for reimbursement.

1.3.2. Disposal of Non-marketable Materials. Disposal of non-marketable materials from processing recyclable materials at an off-base facility shall be the responsibility of the contractor. This includes any recyclable material rejected for any reason.

1.4. EQUIPMENT MAINTENANCE. The contractor shall maintain all contractor and government provided containers ensuring they are free of unpleasant odors, dirt, debris, and pests. All containers must remain in good, workable condition. They must remain easily accessible to customers. Contractor furnished containers shall match the color scheme of the base. Additional re-painting must match the approved color scheme Refuse and roll-off containers shall be painted Shaw Black, Sherwin-Williams No. A100 or equal. Recycling containers shall be painted standard recycling green. Contractor shall remove all decals, signs and numbers prior to painting) The contractor shall perform all cleaning, painting, repair and other maintenance tasks of containers at facility 1987 on Shaw AFB. Trucks and trailers used for hauling and collecting shall be washed off base as required to ensure they are free of odor, dirt, debris, and pests.

1.5. REPORTS AND RECORDS. The contractor shall provide a monthly report to the contracting officer detailing total tonnage of refuse collected, landfill tipping fees and weight tickets, materials collected and recycled by commodity, and gross proceeds from recyclable sales. Sales receipts from recyclables and name of the marketer /vendor must accompany the report, no later than the tenth workday of each month. (CLIN 0003, 0006, 0011, 0018, & CLIN 0020).

2. SERVICES SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

SS-2 Container maintenance and repair.

Trucks should be washed and free of odors

SS-3 Recycling Collection Base.

1.1.1.1

No more than 2 Customer Complaints monthly.

Periodic Inspection

2.1. Surveillance Methods.

2.1.1 Periodic Surveillances. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the COR.

Exceeding the performance threshold for any performance objectives may result in a warning or letter of concern from the Contracting Officer.

Exceeding the performance threshold of these performance objectives for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4, Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.1.2 Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed after notification by the COR.

Exceeding the performance threshold for performance objective in any one month period may result in a warning or letter of concern from the Contracting Officer.

Exceeding the performance threshold for performance objective for any two, or more consecutive or non-consecutive months during a contract period may constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4, Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.2. Periodic Progress Meetings. The Contracting Officer, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues should be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends.

Contracting will put the minutes in writing, signed by the Contracting Officer and any other signatures as deemed appropriate, distributed to the functional area and the contractor and a copy placed in the official contract file. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES. 8 cubic yard and 6 cubic yard refuse and recycling containers for base.

3.1. Recycling Center. Provide utility service to the recycling center and perform facility maintenance and repairs as required.

3.2 Contractor Office and Storage. The government will provide the contractor office space and storage area for equipment at facility 1987 (Base Recycling Center) on Shaw AFB and solid waste and recycle containers.

4. GENERAL INFORMATION.

4.1. QUALITY CONTROL. The contractor shall develop and maintain a quality control program to ensure refuse and recycling services are performed in accordance with commonly accepted commercial practices and meet the requirements of this PWS. The contractor shall develop a Quality Control (QC) Plan and implement procedures to identify, prevent, and eliminate recurrence of defective services. The plan shall be submitted to the contracting officer for review and acceptance. The plan shall be submitted no later than the pre-performance conference. As a minimum the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Services Summary. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.2. QUALITY ASSURANCE. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The CO or COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The CO or COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a Contract Discrepancy Report (CDR) DD Form 2772 for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

4.3. GOVERNMENT REMEDIES. The contracting officer shall follow FAR 52.212-4, Contract Terms and Conditions-Commercial Items (Feb 2007), for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

4.4. HOURS OF OPERATION. 07:30 thru 16:30hours Monday thru Friday Excluding Federal Recognized Holidays.

4.4.1 Federal Holidays.

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance.

4.4.2 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.5. SECURITY REQUIREMENTS.

4.5.1 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The contractor shall comply with all requirements and procedures IAW FAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.5.2. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include the employee's name, social security number and type of investigation if contract work involves unescorted entry to Air Force restricted areas or other sensitive areas designated by the installation commander. The list shall be provided to the Program Manager and sponsoring agencies Security Manager. An updated listing shall be provided when an employee's status or information changes.

4.5.3. Security Training. The contractor ensures all contractor employees receive initial and recurring security education training from the sponsoring agencies security manager. Training must be conducted IAW DoDM 5200.01, Volume 3, Information Security Program, and AFI 31-401, "Managing the Information Security Program". Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security Program.

4.5.4. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained for employees.

4.5.5. Federal Investigation Requirements. Contractor employees requiring initial issuance of a Common Access Card (CAC), Access to Restricted Areas, Use of Government Automated Information Systems/ Computer Network Access, Child Care positions, or designated Positions of Trust shall complete submission of a National Agency Check with Inquiries (NACI) to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. When required, the government, 20 FW Information Protection Office, will submit NACI investigations to OPM at no cost to the contractor.

4.5.6. Background Checks. All contractor employees not falling into one of the categories listed in the preceding paragraph shall submit to a criminal background check accomplished by Shaw Air Force Base Security Forces prior to the employee being issued base access credentials. Failure to submit requested Contractor Listing of Employees as indicated can result in denial or delay of issuing base access credentials. Processing criminal background checks takes, at a minimum, 7-10 days from time of submission.

4.5.7. Retrieving Identification Media. The contractor is responsible for retrieving all government-issued identification media from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc. The contractor shall return retrieved items to the Security Forces Pass and Registration Office.

4.6. CONTINUATION OF ESSENTIAL CONTRACTOR SERVICES.PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY OR OVERSEAS COMBATANT COMMANDER. According to DODI 1100.22 and DFARS subpart 237.76, a determination of services essential for performance during a crisis services will be identified. All services to be performed under the contract have been determined to be non-essential for performance during crisis; however, some services may be required to support an activation, or exercise of contingency plans outside the normal duty hours, or crisis. The Base could be closed because of security problems or other events. Should one of these situations occur, the requiring activity and Contracting Officer would determine services required during the crisis.to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Refuse/Recycling Services requirements under this PWS are essential to be performed during a crisis.

4.7. SPECIAL QUALIFICATIONS. none

4.8. CONTRACTING OFFICER AND CONTRACTING OFFICER REPRESENTATIVE.

(QUALITY ASSURANCE PERSONNEL) The Contracting Officer will appoint a primary and alternate representative for management of the day to day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor after contact award.

4.8. Hazardous Material Identification. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Federal Standard No.29 CFR 1910.1200 (g) (8) (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. MSDSs must be submitted by the Contractor at the pre-performance conference. Failure to provide MSDSs or certificates when requested could result in unsatisfactory performance ratings and possible termination of the contract.

4.10. Spill Response. The Contractor will be briefed on Shaw AFB spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.11. Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

4.12. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on Shaw AFB.

4.13. For Official Use Only (FOUO). The Contractor shall comply with DoD 5200-1-R, DoD Freedom of Information Security Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.14. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware which may pose a threat to the security of DoD or Contractor personnel, resources, and classified or unclassified defense information.

4.15. Physical Security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.16 Contract Manager. The Contractor shall designate a contract manager and alternate(s) who can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the Contracting Officer (CO) to discuss problem areas. The Contractor shall provide the CO telephone number(s) where surveillance results and complaints can be reported. The Contractor shall also provide to the Contracting Officer the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.17 Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

The government is authorized to restrict base access to any Contractor employee or prospective Contractor employee, who is identified as a potential threat to the health, safety, security, general well being, or operational mission of the installation and its population.

4.18 Key Control. The Contractor shall establish and implement methods of making sure all keys/combinations issued to the Contractor by the government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the government. The Contractor shall immediately report to the COR or Contracting Officer any occurrences of lost or duplicated keys. In the event keys, other than master keys, are lost or duplicated, the Contractor may be required, upon written direction of the Contracting Officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated, the government shall replace all locks and keys for that system, and the total cost will be deducted from the monthly payment due the Contractor.

4.19 Schedules. The contractor shall submit an annual schedule for services described in this PWS to the Contracting Officer for acceptance at the pre-performance conference. The contractor shall be allowed 30 days to adjust work schedules based on inspections, use, traffic, special requirements identified in PWS. This second work schedule shall be submitted to the Contracting Officer for acceptance within 10 days after the first contract month period. The contractor shall not deviate from the approved schedule without prior acceptance from the Contracting Officer or COR. Any permanent changes to the schedule must be submitted 10 days before implementation and receive Contracting Officer approval before the Government will allow the proposed changes.

4.20. SAFETY REQUIREMENTS AND REPORTS. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements and in accordance with base safety regulations. Provide a verbal report to the CO or COR as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

5. APPENDICES.

A. ACC Refuse/Recycling Service Standards B. Estimated Workload Data C. Maps and/or Site Plans D. Definitions E. Forms

APPENDIX A

ACC REFUSE/RECYCLING SERVICE STANDARDS

TASK / SERVICE

Standard

Pickup - Refuse Dumpsters

Before their capacity is exceeded.

Pickup - Recycling Dumpsters

Before their capacity is exceeded.

Clean Refuse Dumpsters

Maintain clean container when empty that doesn't present home for disease vectors.

Periodic Services

Unscheduled collection

When Notified

General Comments

All recycling actions will be based on Environmental QRP business plan studies for the specific installation. Only need to recycle items that are economical to recycle per the study for that installation.

APPENDIX B

TABLE B1 - ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED QUANTITY

ONE WAY

TABLE B – HISTORICAL ESTIMATED FREQUENCIES

POINTS OF COLLECTION (REFUSE CONTAINERS)

COLLECTION STATION

LOCATION

SIZE

TYPE

FREQUENCY

TABLE B2 – HISTORICAL ESTIMATED FREQUENCIES

COLLECTION STATION

LOCATION

SIZE

TYPE

FREQUENCY

COLLECTION STATION

LOCATION

SIZE

TYPE

FREQUENCY

POINTS OF COLLECTION (PUBLIC/COMMON USE TRASH RECEPTACLES

(45 to 50 Gal CONTAINERS)

COLLECTION STATION

LOCATION

SIZE

TYPE

FREQUENCY

YEAR ROUND

RECREATION COMPLEX

AND BALLFIELDS

YEAR ROUND

YEAR ROUND

YEAR ROUND

YEAR ROUND

YEAR ROUND

TABLE B2 – HISTORICAL DATA

POINTS OF COLLECTION (ROLL-OFF CONTAINERS)

(30 CUBIC YARD CAPACITY)

COLLECTION STATION

LOCATION

SIZE

QRTY

AS NEEDED

POINTS OF COLLECTION

(CARDBOARD CONTAINERS)

COLLECTION STATION

LOCATION

SIZE

TYPE

PICK UPS PER WEEK

POINTS OF COLLECTION

(OFFICE PAPER AND NEWS PAPER CONTAINERS)

COLLECTION STATION

LOCATION

SIZE

TYPE

PICK UPS PER MONTH

GARBAGE CONTAINERS REQUIRING WASHING

COLLECTION STATION

LOCATION

SIZE

TYPE

FREQUENCY

RECYCLING CONTAINERS AT BASE RECYCLING CENTER

COLLECTION STATION

LOCATION

SIZE

QRTY

APPENDIX C

MAPS AND/OR SITE PLANS

Maps and site plans will be provided during the Phase-In period.

APPENDIX D: DEFINITIONS

Bulk Container (Roll-Off): A large container that can be either pulled or lifted manually or mechanically onto a service vehicle used for temporary storage of refuse and recyclables.

Collection: The act of removing accumulated recyclable/refuse from any one container at any one time, regardless of the number of containers.

Collection Station or Point: The designated location where recyclable/refuse may be conveniently and efficiently assembled and stored in containers for collection.

Construction Debris: All materials associated with construction, lumber, metal, concrete or similar waste materials.

Defective Service: A service output that does not meet the standard of performance specified in the contract for that service.

Frequency: The number of times collection is provided in a specific period of time.

Quality Control: Those actions taken by a contractor to control the production of outputs to ensure that the services provided conform to contract requirements.

Recycling/Refuse Container: Large container, 6 or 8 cubic yards, used for separation of recyclable material: glass, paper, cardboard, metal cans and plastic.

Appendix E – Air Force Forms

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Customer Complaint Record Template, Feb 05 (SAF/AQCP) AF FORM 3000 – Material Approval Submittal image1.png image2.png