TE With DFAC 2300 New Construction_17 Jan 12.docx

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY

FIRM FIXED-PRICE CONTRACT

1. General. The Performance Requirements Summary in this section will be used to measure performance of services for the purposes of determining the continuation of service under this contract and any applicable payment deductions. The rights of the Government and remedies described in this section are in addition to all other rights and remedies set forth in this solicitation. The Government reserves its right under the "Inspection of Services" and "Termination for Default" clauses of this contract. Any deductions pursuant to the Performance Requirement Summary (PRS) shall reflect the reduced value of service performed under this contract. The Contractor shall not be relieved of full performance of the services hereunder and may be terminated for default based upon inadequate performance of services even if a deduction was previously taken for inadequate performance.

1.1. Individual Tasks and Other Services. Requirements not included in the PRS remain subject to separate quality assurance evaluations and deductions from payments under the "Inspection of Services" clause of this contract. The absence from the PRS of any contract requirement, however, shall not detract from its enforceability or limit the rights or remedies of the Government under any provision of this contract.

1.2. Explanation of the PRS. The PRS Table 1 lists those services for which the Government will make deductions from payment due the Contractor when service fails to meet the established Acceptable Quality Level (AQL). Due to the interrelated requirements of a food service operation, many tasks will have direct impact on the overall acceptability of a single required service. Therefore, the PRS has been developed, where possible, to cover required services rather than the individual performance of tasks. Each listed service will pass or fail based on the acceptability of the tasks, which comprise that service.

2. PRS Table. The PRS Table 1 included in this section will provide the following information:

2.1. Column Number 1. Column 1 lists the contract requirements by service outputs which breakdown the contract in areas considered necessary for acceptable contract performance. The Government will measure contract performance in each of these various areas to determine overall performance and contract payment. Each service on the PRS will be evaluate IAW established AQLs. Also provided in this column, is the reference para number (including all subsequent subparas) of the contract that describes the required service.

2.2. Column Number 2. Column 2 lists the contract para (including all subsequent subparas), which details the standards for each listed service.

2.3. Column Number 3. Column 3 lists the lot size formula and Allowable Quality Level (AQL) which together determines the maximum allowable degree of deviation from perfect performance that may occur for each listed service before the Contractor will receive less than 100 % of the maximum payment for the listed service.

2.4. Column Number 4. Column 4 lists the primary surveillance methods the Government will use to evaluate the Contractor's performance of each listed service.

2.5. Column Number 5. Column 5 sets forth the percentage of the contract price that each service output listed in column 1 represents.

3. Inspection Methods. The Government may use a variety of surveillance methods to evaluate the Contractor's performance. The Government may unilaterally change the type and frequency of inspections as it deems necessary. Both scheduled and unscheduled surveillance will be used to look at the total or parts of performance. Valid customer complaints will not be added to the defective samples found under random or planned sampling for the purposes of deductions in contract payment. The methods of surveillance that may be used are listed at paras 3.1 - 3.4 below and described in Section C.2., Definitions/Acronyms. For the purpose of this contract, the word "sampling" is synonymous with the word "inspection".

3.1. Random Sampling.

3.2. Planned Sampling.

3.3. Unscheduled Inspection.

3.4. Customer Comments.

4. Performance Evaluations. The Contractor shall have work complete and ready for inspection in accordance with all terms of the contract. The Government will perform monthly quality assurance inspections to measure overall performance and determine contract payment. Government inspections will be made according to the appropriate surveillance method (s), to compare Contractor's performance to contract requirements and standards. When the Contract Manager is not available during inspection to receive the results, acceptance or rejection of work will be made on the basis of the initial inspection.

5. Measuring Performance. The Government will use the PRS in this contract as the primary tool to measure contract performance. The American National Standard Sampling Procedures and Tables for Inspection by Attributes (ANSI/ASQCZ1.4) will be used to determine the number of inspections and the number of allowable defects each month. Contract performance will be measured each month by comparing the number of recorded defects on the sampling guides to the number of allowable defects as determined by the AQL. Defects are the Contractor's failure to meet contract provisions, requirements and standards. One defect constitutes failure of one inspection of one service listed on the PRS during an evaluation period.

5.1. Performance Tolerance For Random Sampling. When the method of surveillance of a service listed on the PRS is random sampling, tables in ANSI/ASQCZ1.4 will be used to determine the number of allowable defects and when each service should be accepted or rejected.

5.2. Performance Tolerance For Planned Sampling. When the method of surveillance of a service listed on the PRS is planned sampling; e.g., meals for remote site feeding, the following procedure will be used to determine when that service should be accepted or rejected. The AQL will be multiplied by the lot size to determine the number of allowable defects. If the resulting value has a decimal, it will be rounded to the next higher whole number if the decimal is 0.5 or greater; and to the lower whole number if the decimal is less than 0.5. One additional defect will be the point at which the service will be rendered defective.

5.3. Acceptable Performance. Contractor performance will be acceptable when all requirements have been met and the number of allowable defects (as determined above) has not been exceeded, whether random or planned sampling techniques were used.

5.4. Unacceptable Performance. Services listed on the PRS will be unacceptable and rated defective when the number of recorded defects exceeds the allowable number of defects. Defects will result when performance does not meet contract provisions, or was not IAW contract requirements and standards, or was not completed by the specified time, or was not completed in its entirety. Once a defect has been identified it remains a defect, regardless if it has been corrected.

5.5. Contract Discrepancy Report (CDR). When a PRS service is defective, the Government will issue the Contractor a CDR. The Contractor shall reply in writing by the suspense date explaining why performance was unacceptable and how recurrence of the problem will be prevented in the future. The Contracting Officer will evaluate the Contractor's explanation and determine if other remedies; e.g., partial payment, or contract termination is applicable.

6. Reperformance of Defective Work. Except as otherwise provided by this para, the work required by the contract is of such a nature that defective or incomplete performance disclosed by Government inspection is not subject to correction by reperformance or late performance. The Contractor shall not be required or entitled to reperform, perform late, or otherwise correct defective work for the purpose of avoiding a defect for the day of evaluation and any applicable reduction in contract price.

6.1. Reperformance Requirements. At the sole election of the Government and upon notification to the Contractor, the Contractor may be required to reperform or perform late any or all defective work. Where the Government so elects, the Contractor shall be notified promptly after inspection that specified defective work will be reperformed or performed late and completed within the reperformance period specified by the Government. In such cases, the Government will reinspect work designated for reperformance or late performance.

6.2. Conditions of Reperformance. Reperformed work shall comply with same requirements as initial work. The requirement for reperforming defective work will not alleviate the Contractor from responsibility to perform all other work IAW the terms of the contract. The Contractor's original inspection results will not be modified when work is reperformed IAW the contract. The Contractor may be held liable for any damages sustained by the Government; e.g., costs associated with re-inspection.

7. Contractor Payment. The Contractor will receive the maximum monthly contract payment when contract requirements have been met and each PRS service is performed within the established AQL; e.g., number of recorded defects does not exceed the number allowed.

7.1. Payment Deductions. When the Contractor fails to meet contract requirements of those services listed on the PRS; e.g., the number of recorded defects exceeds the number of allowable defects (AQL); performance will be deemed defective. The Contractor will be subject to a deduction in contract price based on the value of the service established by the percentages in column 5 of the PRS. Payment for services not conforming to the specified AQL will be calculated as described below.

7.1.2. Determining PRS Deductions for Random Sampling. To determine a deduction in contract payment for unacceptable service, the maximum contract payment per month (column 5) is multiplied by the percentage of the sample found unacceptable. The total numbers of defectives found, not just those in excess of the reject level, are used to determine the percentage of the sample found unacceptable.

7.1.2.1. Example: Assume the maximum monthly contract payment is $120,000, an AQL of 6.5%, general inspection level II, normal degree of inspection and a lot size of 450 units. Using ANSI/ASQCZ1.4 Inspection Level II, Normal Degree of Inspection, the resulting sample size would be 50 units with a reject level of 8 defects. If 10 defects were found during the evaluation period the payment computation would be as follows:

(4) Percentage of sample found unacceptable:

10 defects exceeds reject level of 8 defects divided by sample size (10/50 = .20)

7.1.3. Determining PRS Deductions for Planned Sampling. To determine a deduction in contract payment for unacceptable service the maximum contract payment per month (column 5) is multiplied by the percentage of the sample found unacceptable. The total number of defectives found, not just those in excess of the reject level are used to determine the percentage of the sample found unacceptable. To determine the accept and reject level (different from random sampling) the number of defects is divided by the lot size and rounded at .5 to the next whole number.

7.1.3.1. Example: Assume the maximum monthly contract payment is $120,000, an AQL of 4%, and a lot size of 50 units. Using ANSI/ASQCZ1.4 Inspection Level II, Normal Degree of Inspection, the resulting sample size would be 8 units. Next, multiply 4% (AQL) times 50 (lot size) to obtain the number 2, the number of allowable defects. The established reject level would be 3 defects. If 5 defects were found during the evaluation period the payment computation would be as follows:

Example payment computation for PRS planned inspection:

(4) Percentage of sample found unacceptable:

5 defects exceeds reject level of 3 defects divide number of defects by the lot size (5/50 =.10)

FULL FOOD SERVICE (FFS)

COOK SUPPORT SERVICE

COOK SUPPORT SERVICES

TECHNICAL EXHIBIT B

WORKLOAD

1. Building Number: 695

2. Type of Service: Contract Cook Support

3. Operating Schedule: Weekdays per week: 5 Weekend days per week: 0

Weekdays per year: 231 Weekend days per year: 93 Training Holiday/Holidays: 12/10

4. Meal Serving Periods:

Weekdays Saturdays/Sundays/Holidays

Breakfast 0700-0830 0800-0930

Lunch 1100-1315 1130-1300

5. Number & Type of Serving Lines:

Regular menu line(s): 2 Short order line(s): 2 Self service line(s): 5

B695

BREAKFAST

LUNCH

DINNER

BREAKFAST

LUNCH

DINNER

MONTH/YEAR

Days/Total HC/Avg. HC

Days/Total HC/Avg. HC

Days/Total HC/Avg. HC

Days/Total HC/Avg. HC

October

16417

24385

14787

November

11028

14813

December

12318

12320

January

15136

17949

12941

February

14747

18947

11801

March

16352

22964

14161

April

14439

20899

12480

May

13859

17807

10834

June

16647

20149

13283

July

16697

19593

13639

August

16795

19741

15500

September

15365

19749

12686

HOLIDAYS

B695/FLD

Weekdays

Weekends

Month/Year

TECHNICAL EXHIBIT B

WORKLOAD

1. Building Number: 2300

2. Type of Service: FFS

3. Operating Schedule: Weekdays per week: 5 Weekend days per week: 2

Weekdays per year: 231 Weekend days per year: 93 Training Holiday/Holidays: 12/10

4. Meal Serving Periods:

Weekdays Saturdays/Sundays/Holidays

2d Breakfast 1045-1145 (Night Hawks) (Night Owls Dinner)

(Night Hawks)

3d Lunch 0430-0530 (Night Owls)

(Night Hawks)

3d Dinner 2330-0030 (Sunday thru Thursday) (Night Owls Breakfast)

5. Seating Capacity: Number of Tables: 80 Number of Booths: 0 Number of Chairs: 1088

6. Number & Type of Serving Lines:

Regular menu line(s): 4 Short order line(s): 4 Self service line(s): 8

7. Number of Headcount/Cashier Stations: 8

8. Interior/Exterior Dining Facility Areas: (See attached building sketch)

9. Grounds Areas:

159’

Bldg 2300 88’ Dining Facility

Madison Avenue

*This Dining Facility is two-stories and will replace the AIT work load for B1001, B1003, B2754, & B695.

TECHNICAL EXHIBIT C

GOVERNMENT FURNISHED PROPERTY

Building Number: 2300

The Government will furnish the following dining facility and office equipment in this building. This list of equipment is subject to change as replacement equipment is installed or received. Changes in equipment will be made under the Government Property Clause of this contract.

ITEM NAME

QUANTITY

TE C

Continued

1. Submittals:

TECHNICAL EXHIBIT D

Submittals (continued):

TECHNICAL EXHIBIT D

2. Reports:

TECHNICAL EXHIBIT E

EXPENDABLE/DURABLE SUPPLIES

B2300

Government provides initial inventory of expendable/durable supplies. Service Provider is required to maintain initial inventory at 100%.

BEGINNING

ENDING

ITEM NAME

BEGINING

ENDING

TECHNICAL EXHIBIT E

EXPENDABLE/DURABLE SUPPLIES

B2300 Continued

Tongs, Ice

SINGLE USE DINNERWARE

BEGINNING

ENDING

TECHNICAL EXHIBIT F

RECOMMENDED SUPPLIES

The Contractor shall furnish supplies necessary to meet the requirements and standards of this contract. Contractor furnished supplies shall be brand name or equal to the quality of the items furnished by the Government. Supplies should include but not be limited to the following:

TECHNICAL EXHIBIT G

DINING FACILITY AWARDS PROGRAM

1. Best Dining Facility Award.

All operating dining facilities of units/organizations assigned or attached to Fort Eustis and tenant units are eligible to compete for the Dining Facility of the Quarter and of the Year Award.

1.2. Procedures: Representatives of the Installation Food Service Office will perform unannounced evaluations using the Installation Dining Facility Management Evaluation Checklist. The dining facility with the highest score will be proclaimed winner of the competition. In the event that two or more facilities obtain identical scores, the installation SOP will be implemented to determine the winner. At the end of each fiscal year, dining facilities selected as Dining Facility of the year during that year's competition, and/or nominations from each major subordinate command will compete for the Philip A. Connelly Award. The winners at the installation level will compete at the Installation Management Command (IMCOM) level. If selected as a winner at the Installation Management Command competition, it will then compete in the Army Wide competition.

1.3. Awards. The winner of the Best Dining Facility Award will receive a certificate of appreciation from the Garrison Commander at an Installation Award Ceremony.

2. Philip A. Connelly Program. Contractor operated dining facilities will be evaluated under the same evaluation criteria as military operated dining facilities competing at the Department of the Army (DA) level of competition (reference AR 30-22).

2.1. Should a contract facility is selected as a winner or runner-up in the DA competition the contracting dining facility manager and one other person selected by the installation may attend the International Food Service Executive Association (IFSEA) awards convention at contractor’s expense.

2.2. The Directorate of Logistics will provide the following for the two representatives attending the conference:

2.2.1. Travel and per diem to cover attendance at the IFSEA Conference. Per diem allocation is offset by number of Government furnished meals provided at the conference (conference function meals included in ticket books).

2.2.2. Registration fee and an IFSEA conference activity book for each representative. Activity books contain tickets for up to 10 meals provided in conjunction with related conference functions, such as the Army Connelly Awards and Navy Ney Awards ceremonies.

TECHNICAL EXHIBIT G

2.3. The dining facility manager will accept the Connelly award from IFSEA and a General Officer representing the command. However, the award is a unit award and remains the property of the winning/runner-up unit upon its return to the installation.

2.4. A government representative from the installation will accept the award.

2.5. Other contractor representatives may attend the IFSEA conference and/or Connelly ceremony at the option and expense of the company, provided attendance is coordinated with the DA Connelly Office, ACES, Fort Lee, VA 23801-1601.

2.6. When the Contractor operated dining facility reaches the DA finalist level of competition, each member of the food service staff will receive finalist level certificates of achievement from IFSEA and ACES attesting to their proficiency. If the facility is selected as a winner, a second certificate reflecting that level of achievement is awarded each member of the food service staff, and the dining facility manager is awarded a special certificate signed by the Commanding General USAQMC&S.

TECHNICAL EXHIBIT H

QUALITY CONTROL PLAN

Purpose: To be used as a guide during performance to ensure food products and services comply with standards listed in the contract.

Provisions:

1. Organization chart which provides for QC personnel to have direct accountability to the Contractor's top management.

2. An inspection system covering all tasks and services required by this contract.

A schedule shall include areas to be inspected on a routine or unscheduled basis, frequency of inspections, documentation forms, and individuals that will perform the inspections and the follow-up procedures.

3. Method of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

4. Method of documenting and enforcing QC operations.

5. Process action plan to correct and prevent continuous deficiencies and defects.

6. Methods of communication with the Government regarding quality and contract performance.

7. Customer/diner feedback.

8. Monthly reporting system to the Contractor's home office.

Elements of the Plan:

1. Personnel health and hygiene.

2. Safety.

3. Fire prevention and evacuation.

4. Environmental protection.

5. Energy conservation.

6. Employee training.

6. HAZMAT Program.

7. Hazard communication standards (OSHA) for use of chemicals

8. Hazard Analysis Critical Control Point (HACCP).

9. Government Property.

10. Security.

11. Key control.

Inspection Techniques:

1. Random sampling (inspections)

2. Planned sampling (inspection)

3. Customer surveys