PWS_Draft_dated_5_March_15.pdf

PERFORMANCE-BASED WORK STATEMENT (PWS)

FOR

MAINTENANCE AND REPAIR OF

INTRUSION DETECTION,

ACCESS CONTROL AND

BADGING SYSTEMS

AT

FAIRCHILD AIR FORCE BASE

WASHINGTON

5 March 2015

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TABLE OF CONTENTS

SECTION TITLE

1 Description of Services/Scope of Work

2 Services Summary

3 Government-Furnished Property and Services

4 General Information

5 Appendices

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1. DESCRIPTION OF SERVICES. The Contractor shall provide an on-site certified System Maintenance Technician to perform security system administration, repair, troubleshooting, and maintenance services at Fairchild AFB, WA. All work shall be performed in accordance with federal, state, and local laws, regulations, d manufacturer’s recommendations, specifications, operator and maintenance manuals, and this Performance-based Work Statement (PWS).

1.1. Scope of Work. Services shall include system administration, preventive maintenance and inspection, emergency response services, software/technical support, and informal training services on the current Advantor Intrusion Detection System (IDS), Access Control System (ACS), Advantor Suite Network Badging Workstation, and three standalone SF/Xi card access computers.

1.1.1. System Administration.

1.1.2. Intrusion Detection System (IDS). Contract personnel shall perform data input into the IDS providing a database and graphic maintenance baseline for the creation of floor plans and maps ensuring an integrated monitoring platform to supply around the clock security and reliability.

1.1.3. Access Control System (ACS). Contract personnel shall perform data input, as needed, into the ACS database for validation in allowing or denying access.

1.1.4. Network Badging Workstation. Contract personnel shall provide technical advice as needed, for creating badge layouts and database relationships.

1.1.5. Equipment Listing. The Contractor shall ensure all Advantage Suite Network software alarm points correctly reflect sensor and peripheral device installation locations. During preventive maintenance, each sensor and peripheral device location shall be validated. A list of current, on site equipment, is provided in Appendix A.

1.1.5.1. Equipment Inventory. The Contracting Officer Representative (COR) and the Contractor shall conduct a joint inventory of Government Furnished Equipment (GFE), within five calendar days after performance start and no later than 10 calendar days before contract completion. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. A list identifying any missing equipment or equipment found not in working order, shall be provided to the Contracting Officer (CO) in writing

1.2. Preventive Maintenance, Inspection, and Repair. The Contractor shall provide preventive maintenance, inspection, and repair of equipment for approximately 47 on base facilities. Inspections shall include, but are not limited to, visual inspection of all sensors and wire and control equipment, to include confirmation of quantities and locations, battery status tests, and results of a simulated power failure test to ensure proper operation and test documentation.

1.2.1. Repairs. All repairs shall be completed within 24 hours of detection or notification unless an extension is required to order and receive parts. The contractor shall coordinate an extension and coordinate any delays through the COR.

1.2.2. Routine Repairs. The Contractor shall perform routine repairs in conjunction with preventive maintenance or as required due to equipment failure.

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1.2.3. Emergency Repairs. The Contractor shall provide 24/7 emergency repair services and respond to any emergency repair request within 2 hours of notification. Emergency repairs consist of, but are not limited to, catastrophic single location/building alarm system, base wide system malfunction, or any other malfunction to critical facilities that cannot be resolved by the on-duty Base Operations Controller, Non-Commissioned Officer In Charge (NCOIC), Electronic Security Systems Manager (ESSM) and operators, or the contractor provided help desk.

1.2.4. Parts. The Contractor shall provide all repair parts unless determined that repairs are required due to damages resulting from misuse, abuse, failure to follow manufacturer’s instructions, acts of God, (flood/fire) beyond the control of the Contractor. The price for parts shall not exceed current pricing on Advantor’s General Services Administration (GSA) material price list.

1.3. Call Center. The Contractor shall provide a 24/7 Call Center, toll free line for after normal duty hour repair requests and to provide troubleshooting information to users.

1.4. Training. The Contractor shall provide onsite, operational, instructional training for end users, NCOICs, ESS operators, and newly assigned personnel. All training shall be approved by the 92 SFS/ESSM or the COR prior to scheduling.

1.5. Software. The Contractor shall provide, install, and maintain all software upgrades for in place equipment and any new upgrades added to the contract. The Contractor is responsible for ensuring all servers and workstations have the most current Ghost Image and bootable recovery discs for each server, workstation, and computer.

1.6. Quality Control. The Contractor shall utilize their own, internal quality control processes and procedures in performance of this contract, in order to guarantee quality services and develop and implement procedures to identify, prevent and ensure non-recurrence of any unsatisfactory services. In the event of repeated unsatisfactory performance, the COR may request the contractor’s quality control plan for review to ensure it is sufficient for the services being performed.

1.7. Scheduled and Unscheduled Absences. All scheduled absences and training (i.e., Advantor Certification Training, Advantor in-house meetings/conferences, miscellaneous training seminars, vacations) shall be coordinated no less than four weeks in advance with the COR. In the event of unscheduled training or absences, the Contractor shall notify the COR within two hours after shift start. If the Contractor is absent, (unscheduled or scheduled) more than three consecutive days, a trained, certified, on-site maintenance and repair technician replacement will be required. The Contractor shall provide this individual at no increased cost to the government. The contractor shall provide the government, prior to contract performance and at recertification, copies of training certifications authorizing contract personnel to perform installation and maintenance of Advantor Systems hardware, software, and equipment.

2. SERVICES SUMMARY. The Services Summary provides a synopsis of the key performance objectives that relate directly to standards of performance required to meet mission needs. The performance threshold identifies the minimum, acceptable levels of service required for each objective. These objectives and threshold levels are critical to mission success.

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Performance Objective PWS

Paragraph Performance Threshold

Ensure all database inputs are completed and accurate.

1.1.2- 1.1.4.

*Critical system data – 3 valid customer complaints per month Non-critical area data – 5 valid customer complaints per month

Maintenance and repair are properly performed ensuring all systems are operational.

1.2.–1.2.3. *Critical Systems – 3 valid customer complaints per month Non-critical Systems – 5 valid customer complaint per month

Emergency response and repair completion timelines are met.

1.2.3. and 1.3. Emergency Repairs – 3 valid customer complaints per month Repair completion – 5 valid customer complaint per month

*Critical Systems: Protection Level 3, Weapons, Munitions/Explosives, Classified Storage, Controlled Substances, and Funds, in that order.

3. GOVERNMENT-FURNISHED PROPERTY, SERVICES, AND SUPPLIES.

3.1. Office Space. The Government will provide approximately 120 SF of office/cubicle space and Government computer access. Other personnel may jointly share this space. The Contractor shall maintain this space to the same standards as if occupied by Government personnel. Office space shall only be used for performance under this contract. No alterations to the infrastructure are authorized.

3.2. Utilities. Electricity, water, refuse services, onsite restrooms and custodial services will be provided to the Contractor.

3.3. Supplies. The government will provide all supplies required for creating badges/passes on the Network Badging System. Supplies include but are not limited to badging card stock, printer ribbons, and toner.

3.4. Security, Fire, and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, local ambulance service will contacted for transporting injured personnel to a local hospital. The cost of these services shall be the responsibility of the contractor.

4. GENERAL INFORMATION.

4.1. Hours of Operation. Normal hours of operation are Monday – Friday, 0730-1630 excluding federal holidays. The following federal holidays are observed:

January 1 New Year’s Day 3rd Monday in January Martin Luther King, Jr. Day 3rd Monday in February President’s Day Last Monday in May Memorial Day July 4 Independence Day 1st Monday in September Labor Day 2nd Monday in October Columbus Day November 11 Veteran’s Day 4th Thursday in November Thanksgiving Day

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December 25th Christmas Day

4.2. Reports. The contractor shall provide digital records to the COR after each preventive maintenance inspection. The records shall include all work order request, repairs, parts and any other relevant information.

4.3. Records. The contractor shall maintain records when required, in accordance with AFI 33-322, Records Management Program, dated 4 June 2012. The contractor shall coordinate record keeping actions with their Functional Area Records Manager (FARM) and Base Records Manager. The contractor shall manage all records created for Government use in accordance with records management procedures outlined in AFI 33- 364, Records Disposition-Procedures and Responsibilities, dated 22 Dec 06. Digital records are the preferred method. All records containing Privacy Act material when collecting, safeguarding, maintaining, using, accessing, amending, and disseminating personal information in a system of records, shall be protected as such in accordance with AFI 33-332, the Air Force Privacy and Civil Liberties Program, dated 12 Jan 15.

4.4. Contractor Manpower Reporting (CMR). The Department of Defense (DoD) mandates that the contractor shall report all contractor labor hours required for performance of services provided under this contract, via a secure data collection site (http://www.ecmra.mil). The contractor is required to complete all required data fields. Reporting inputs shall be for all labor executed during the period of performance for each Fiscal Year (FY), which runs 1 October through 30 September. While inputs maybe reported at any time during the FY, all data shall be reported no later than 31 October each calendar year. Contractors may direct questions to the CMRA website under help desk.

4.4.1. User Manuals. Data for Air Force service requirements shall be input at the Air Force CMRA link. User manuals are available at the CMRA link at http://www.ecmra.mil.

4.4.2. Uses and Safeguarding of Information. Information from the secure web site is considered proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time, will any of the above data be released to the public.

4.5. COMPUTER SECURITY.

4.5.1. Access to Base Network. Contract personnel requiring access to the Air Force network shall have completed a National Agency Check (NAC) verified through the Joint Personnel Adjudication System (JPAS).

This is accomplished by completing the Electronic Personnel Security Questionnaire (EPSQ) or if applicable, completing a SF 85P, Questionnaire for Public Trust Positions. Personnel shall submit all required forms through the base’s Security Forces Squadron for submission to the Office of Personnel Management (OPM) in accordance with AFI 31-501, Personnel Security Program Management, dated 27 Jan 05 paragraph 3.24. Upon receipt of proof that contract personnel forms have been submitted to OPM, the commander responsible for the contract can grant interim Local Area Network (LAN) and e-mail access in accordance with AFI 31-501, paragraph 3.27. All personnel requiring access shall comply with the requirements of AFI 33-200, Information Assurance (IAS) Management, Dated 23 December 2008 paragraph 3.38 AFI 33-115 V2, Licensing Network Users and Certifying Network Professionals, dated 14 April 2004 paragraph 5. All contract personnel shall complete initial training in the Information Assurance Awareness Program (IAAP) and perform all refresher training as required.

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4.6. Publications. The following publications are required in the performance of this contract.

*A copy of this reference may be provided, upon request, by the Contracting Officer.

**This publication may be viewed and down loaded at http://afpubs.hq.af.mil.

PUBLICATION TITLE DATE

*AFI31-101 IC 2, Chapters 6, 7, and 8 Integrated Defense 8 Oct 2009 Changes 7 Mar 2013

*AMC SUP 1, 31-101, Chapters 6, 7, and 8 Integrated Defense 18 Oct 2011

*Test – SitingCrit-003 Standardized Electronic Security Equipment Siting and Design Guidance For Permanent Installations Force Protection Systems

1 March 2013

4.7. CONTINUATION OF MISSION ESSENTIAL FUNCTIONS. IAW DoDI 1100.22 (Policy and Procedures for Determining Workforce Mix), and any applicable Air Force implementation, unless otherwise directed by an authorized Government representative, it is determined that all services and procedures identified in this PWS are determined mission essential during a crisis.

5. APPENDICES.

Appendix A – Equipment Listing – Furnished Upon Request

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TABLE OF CONTENTS

January 1 New Year’s Day