ATT_1-2018-2023_PWS_CCTV13Feb.pdf

PREFORMANCE-BASED WORK STATEMENT (PWS)

FOR

MAINTAIN THE DORMITORIES CCTV SYSTEM

F.E. Warren AFB

13 Feb 2018

Contents

1. Description of Services 3-4

2. Job Qulifications 4

3. Contracting Officer’s Representiatve 4

4. Summary of Services 4

5. Performance Assessment 5

5.1 Perodice Validation 5

5.2 Customer Complaints 5

5.3 Quality Control 5

5.4 Quality Assurance 5

5.5 Perodice Mettings 5-6

6. General Informaiton 6

6.1 Location 6

6.2 Hours of Operation 6

6.3 Contracor/Emplyee Base Pass and Identificaiotn, Speical Clearnce and Vehicle Passes 6-7

6.4 Security Requirments 7

6.5 Saftey Requriemtns and Reports 7

6.6 Labor Hour Reporting 7

Appendix A 8

1. Description of Services

The contractor shall inspect, maintain/repair, update and replace Closed Circuit Television (CCTV) system parts as required to include Digital Video Recorders (DVRs), cameras, Uninterrupted Power Supply (UPS), cables, and databases in dormitories listed in paragraph 6.1.

The service shall include:

1.1. Each semi-annual visit includes review of current system operation status, preventive maintenance, repair and replacement of defective parts. Once review and preventive maintenance is completed, the contractor must complete repair/replacement within 30 days. If contractor needs additional time for parts ordering or funding issues, coordination with the Unaccompanied Housing Chief and Contracting Office. The contractor will maintains appropriate documentation on all maintenance completed and parts replaced and provides documentation to COR/Unaccompanied Housing Chief within one month after maintenance is performed.

1.2. Provide Preventive Maintenance Inspection/Service (PMI/S) on a semi-annual basis for all DVRs, camera, UPS units, and associated/miscellaneous equipment. The expected service is to provide:

Clean filters Adjust, focus, and set cameras Check/repair connections Correct maintenance problems

1.3. Replace DVRs, cameras, UPS units and associated/miscellaneous equipment as needed as part of each semi-annual visit. Contractor will set costs for compatible replacements of 16-channel DVR, 32-channel DVRs, UPS units, and cameras at the time of bid submittal. See Appendix A for current equipment listing and estimated annual replacement parts frequency.

1.4. Schedules PMI/S with the Contracting Officer’s Representative (COR).

1.5. Contractor will maintain/clean their work area just as well, if not better than when they started work for that day.

1.6. Monitors and keyboard will be replaced by the Government as needed, but installed by the Contractor as directed by the COR.

1.7. The Contractor shall provide replacement cost for the current equipment items listed in Appendix A. The Pelco 8100 DVRs are becoming obsolete and parts for repair may not be available. If parts for repair are not available, the Pelco 8100 DVR system will be replaced with a new DVR system that is current and capable with the existing technology being used. In this instance, the work shall be accomplished through issuance of a work order by the CO.

1.8. After contract is awarded, the contractor will be require to correct any current malfunctions of the CCTV system during the first semi-annual visit. The first visit should occur with 45 days after contract is awarded.

1.9. Contractor will respond to requests from Security Forces Investigations and Office of Special Investigation personnel within 24 hours for calls Monday – Thursday and on the next duty day for calls on Friday. The purpose of this response is to record information from the DVR to a portable device. Unit of cost will be in hours from the point of arrival on base. Upon arrival the contractor will meet with COR personnel prior to meeting with Security Forces and Office of Investigation personnel.

1.10. Provide training to base personnel as required on system operations. This training will occur annually and when any new equipment is installed.

1.11. Restrictions

1.11.1 The contractor is prohibited from entering anyone’s personal room unless escorted by someone from Dormitory Management.

2. Job Qualifications

The contractor company shall have a minimum of 10 years’ experience/performance in CCTV maintenance and repair. The contractor’s service personnel working on this contract must have certification in CCTV maintenance in preferred replacement equipment.

3. Contracting Officer’s Representative

The Contracting Officer will appoint a primary for management of the day to day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the contractor prior to contact award.

4. Service Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective PWS para. Performance Threshold Preventive Maintenance 1.1 100% Replace defective cameras, DVRs, & UPS 1.2 100% Maintains documentation of service 1.3 100% Maintains clean work area 1.5 95%

5. Performance Assessment

5.1. Periodic Validation

This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic validation will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the CO/COR.

5.2. Customer Complaints

The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. If the COR validates the complaint the COR will request re-performance by the contractor. Should there be a disagreement of the validity of the customer complaint(s) the CO shall make final determination of the validity of customer complaint(s). In this case a validated customer complaint shall be re-performed only after notification by the CO.

5.3. Quality Control

The contractor shall develop and maintain a quality program to ensure integrated solid waste management are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing the areas identified in section 4, Service Summary.

5.4. Quality Assurance

The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The CO/COR shall inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The CO/COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the Contracting Officer a Contract Discrepancy Report (CDR) DD Form 2772 for issuance to the contractor. The contractor shall respond to the CDR IAW instructions provided and return it to the Contracting Officer within 10 calendar days of receipt.

5.5. Periodic Meetings

The CO, COR or other government personnel as appropriate, and the Contractor shall periodically meet, at a minimum of twice per contract year, to discuss the Contractor’s performance. The following issues may be discussed; opportunities to improve the contract, any modifications required of the contract or changes to the QASP, or performance trends. The office requesting the meeting will be responsible for coordinating with the CO prior to scheduling the meeting, will prepare the agenda, document meeting minutes and distribute after obtaining the CO’s coordination. The COR may request a meeting be waived if there are no issues to be discussed.

6. General Information

6.1. Location

The work shall be accomplished at F. E. Warren AFB, WY in dormitories 220, 222, 223, 224, 226, 228, 230, 236, 244, and 248 located between Randall Ave and 10th Cavalry and dormitory 838 on Commissary Road.

6.2. Hours of Operation

The Contractor shall perform most of the services required under this contract during the normal operating hours. The Contractor shall, as a minimum, perform scheduled maintenance services from 7:30 A.M. to 4:30 P.M., Monday through Friday. Work outside of these hours will be coordinated through the Contracting Officer Representative (COR). The Contractor is not required to provide service on federal holidays or family days except in emergency situations;

the holidays are:

New Year’s Day 1 January Martin Luther King Day 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance. Family Days are days off given to military personnel in conjunction to Federal Holidays.

6.3. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes.

The Contractor shall obtain all necessary cards, passes, decals, or other items required for access to work areas. The contractor shall stop at the Contractor’s gate located at Gate 5 (Central Ave) to obtain a vehicle pass. A valid driver’s license, current vehicle registration, vehicle insurance certificate, and work order stating work will be required to obtain a pass.

A contractor ID card may be obtained by filling out a DD Form 1172 and taking it to the 90th Contracting Squadron for processing. At least one picture ID with the holder’s signature and verification of social security number will be required to issue a contractor ID card.

6.4. Security Requirements

The Contractor shall comply with all F. E. Warren Air Force Base (FEWAFB) security requirements IAW AFI 31-101, Physical Security Program, and AFI 31-209, Air Force Resource Protection Program. The Contractor shall furnish the CO, COR, and Security Forces (Bldg. 34), a current list of contractor personnel, upon request.

6.5. Safety Requirements and Reports

The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the CO within five calendar days of each occurrence.

6.6. Labor Hour Reporting

The contractor shall report ALL contractor labor hours (including subcontractor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields in the Contract Manpower Reporting Application (CMRA) web site at http://www.ecmra.mil Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractors may direct questions to the CMRA help desk.

Appendix A

Current Equipment Items Current Qtys

Pelco 8100 – 16 Channel Digital Video Recorders (DVRs) 12 Pelco 8100 – 32 Channel DVRs 2 Avigilon VMA-AS1-8P2 NVR w/7 ENC-4P-H264 encoders 11/88 Altronix R2416UL 16-channel 24VAC power supply 7 Altronix R2432UL 32-channel 24 VAC power supply 8 Pelco RCS16F20 16-channel 24VAC power supply 7 Pelco RCS32F20 32-channel 24VAC power supply 4 Pelco Camera ICS150 – CDV39A 287 Pelco Camera IS21 – CHV10S 190 Pelco Camera IS51 – DNV105 With IR device 4 Triplite Smart Pro Uninterrupted Power Supply (UPS) – (Run time must be at least 2 hrs.) 20 Note: All Equipment are rack mounted except cameras Note: DVR or NVR storage must be over 180 days with digital quality to recognize personnel Note: If replacement DVR / NVR require associated equipment to operate with current components, please include the costs with the DVR /NVR replacement cost