PWSatt3.pdf

FA4600-11-R-0007

Attachment 3

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PERFORMANCE WORK STATEMENT (PWS)

FOR

LAUNDRY SERVICE

Revised 11 April 2013

OFFUTT AIR FORCE BASE

NEBRASKA

Reviewed

Contracting Officer Representative Date

Functional/Area Commander Date

Reviewed

Quality Assurance Program Coordinator Date

Approved

Contracting Officer Date

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TABLE OF CONTENTS

Section Title Paragraph Page

C-1 Description of Services/General Information

Scope of Work 1.l 3

General Information 1.2 5

C-2 Services Summary 7

C-3 Government Furnished Equipment and Property

Contractor Furnished Items

Delivery Vehicle 3.1 8

Packaging and Marking 3.2 8

Laundry Carts 3.3 8

Facility 3.4 9

C-4 Specific Tasks

Pick up and Delivery 4.1 9

APPENDICES:

A. Identification, Standard Packaging, and method of finish

B. Pick-up/Delivery Schedule

C. Estimate Workload

D. Standards Definitions

E. Publications

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PERFORMANCE WORK STATEMENT

LAUNDRY SERVICE, OFFUTT AIR FORCE BASE, NE

1 - DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. SCOPE OF WORK: The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform the Laundry Service, (including pick-up and delivery) for Offutt AFB, NE as defined in this Performance Work

Statement (PWS). The contractor shall perform to the standards in this contract. The estimated quantities of work are listed in APPENDIX C. Performance shall be accordance with the scope of this PWS, Joint Commission on Accreditation of Health Care Organization (JCAHO), Infection Control Committee (ICC), and International Fabricare Institute Publications.

1.1.1. PERSONNEL:

1.1.1. Contract Manager: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of the primary, as well as an alternate(s) who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer.

1.1.1.1. The contract manager or alternate(s) shall be available during normal duty hours (0700-

1600) within three (3) hours to meet on the installation with Government personnel designated by the Contracting Officer to discuss problem areas or emergency requirements. After normal duty hours the manager or designated alternate shall be available by phone within one (1) hour for emergency actions which cannot wait until the next normal duty day.

1.1.1.2. The contract manager and alternate(s) must be able to read, write, speak, and understand

English.

1.1.1.3. The contract manager and alternate(s) shall have full authority to act for the contractor on all matters relating to daily operations in the performance of the contract.

1.1.2 Employees: The Government reserves the right to restrict employment under this contract if any current or prospective contractor employee, who is identified as a potential threat to the health, safety, security, general well being or operational mission of the installation and/or its population.

1.1.2.1. While on Offutt AFB, contractor personnel shall present a neat appearance and be easily recognized by the wear of a nametag to include the name of the Company they work for.

Personnel will wear clothing that is clean, neat, and in good repair and does not expose the

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- 4 -underarm and/or abdominal area. Long hair will be worn in a covering or pulled back and pinned as to not hang freely over clean linens.

1.1.2.2. The contractor shall not employ any person who is an employee of the Department of

Defense, either military or civilian, unless such person receives approval in accordance with

DoDI-5500-7 (Joint Ethics Directives). In addition, the contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106, Air Force Industrial Labor

Relations Activities.

1.1.2.3. The contractor is cautioned that off duty active military personnel hired under this contract may be subject to Permanent Change of Station (PCS), change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’ability to perform. Their absence at anytime shall not constitute an excuse for nonperformance under this contract.

1.1.3. Pick up and Delivery. The pickup and delivery schedule is listed in Appendix B. The contractor and the Government representative shall reconcile the amount of articles at the time of pickup and delivery (see 4.1.). Any discrepancies concerning cleanliness and serviceability shall be addressed at the time of delivery. The government shall identify any items that are damaged or stained to the contractor prior to pickup. The contractor shall be responsible for all items after the pickup until the items are returned.

1.1.4. Workmanship and Sanitation. The Contractor shall comply with federal, state and local

Department of Health regulations. Delivered articles shall conform to the generally accepted industry standards of quality of cleanliness, finish, and appearance. All work performed shall be done under sanitary conditions. The items shall be clean, free of soil, bacteria, fungi, and other microorganisms, including pathogens or disease-producing organisms. A test piece report should be made available at the beginning of the contract to the COR and annually thereafter.

1.1.5. Packaging Requirements. All cook whites and cleaned linen shall be wrapped in plastic to prevent soiling while being transported or stored. The packaging will be as indicated in

APPENDIX A, “Identification, Standard Packaging, and Method of Finish.”

1.1.6. Missing and Damaged Articles.

1.1.6.1. Missing Articles. The quantity of articles picked up shall equal the quantity of articles that are delivered. Items not delivered shall be considered shortages. The contractor shall deliver any shortages in the next regularly scheduled delivery at no cost to the government. Any articles missing for seven (7) calendar days shall be considered lost and the contractor shall reimburse the government in the amount of the exact replacement costs.

1.1.6.2. Damaged Articles. Contractor shall repair or replace any damaged articles. Any articles missing from a delivery shall be delivered by the contractor on the next regularly scheduled delivery. It is determined that items are lost or are damaged by the contractor the

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- 5 -contractor shall reimburse the Government. Any articles missing for 7 calendar days will be considered lost and the contractor shall reimburse the government in the amount of the exact replacement cost. All articles that are damaged will either be repaired or replaced by the contractor at no cost to the Government.

1.1.7. Repairs. Except for unserviceable articles, the contractor shall repair all government identified minor (1 inch or less) rips, tears, open seams, holes, and missing buttons with materials and supplies of the same color, similar appearance and quality.

All such repairs shall be performed at no additional cost to the government. Articles requiring replacement of zippers, and snaps shall be identified by the government at the time of pickup. The contractor shall be paid in accordance with the applicable line item as listed in the Bid Schedule. The Contractor shall return all unserviceable articles in a separately marked bundle to the Government, after laundering the articles.

1.1.8. Re-performance of Services. Articles found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the Government. The Contractor shall package these articles separately. Articles found to have been unsatisfactory cleaned shall be returned to the contractor for re-performance of services at no cost to the Government. Such items shall be identified by the COR, and shall be reported to the contractor’s representative at the next scheduled pick up. Government representatives shall perform an itemized count of all articles to be re-cleaned, including quantities and laundry bags, prior to pick up. The contractor shall verify and certify the Government count as accurate by signature on a separate pick up ticket. The contractor shall identify inconsistencies including errors, omissions, missing articles or any other discrepancies by annotation on the pick up ticket prior to signature certification. The

Government shall retain a copy of the certified pick up ticket. The contractor shall identify and package these items separately after they have re-cleaned. The contractor shall deliver re-cleaned articles with the next scheduled delivery. The contractor shall prepare and submit an itemized delivery ticket including the date of the delivery and an itemization of the articles including quantities. This delivery ticket can be the certified pick up ticket if it is formatted to allow for delivery receipt certification. The Government representative shall verify and certify the contractor count as accurate by signature on the delivery ticket. Inconsistencies including errors, omissions, missing articles or any other discrepancies shall be annotated on the delivery ticket prior to signature certification by the Government. The contractor shall retain a copy of the certified delivery ticket.

1.2. GENERAL INFORMATION

1.2.1. Invoices and Wide Area Workflow (WAWF). The contractor shall provide receipts for pickups and deliveries which will be used to validate their monthly invoice. The receipts shall be supported by itemized lists of services provided. This shall include the item and number of items.

The contractor shall maintain original pickup and delivery tickets and any other documents that shall support the payment of services rendered. All of the contractor’s laundry and dry cleaning documents shall be available for the COR or Contracting Officer for review and audit. After the invoice is validated by the COR, the contractor shall submit the invoice for payment online at the

WAWF website (https://wawf.eb.mil).

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1.2.3.1. Performance Evaluation Meetings. The Contracting Officer may require the contract manager to meet with the contracting officer, contract administrator, COR, and other government personnel as deemed necessary. The contractor may request a meeting with the contracting officer when he or she believes such a meeting is necessary. Written minutes of any such meetings shall be recorded in the contract and signed by the contract manager and the contracting officer or contract administrator. If the contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the contracting officer within

10 calendar days following receipt of the minutes.

1.2.4. Recognized Holidays. If a scheduled pick-up or delivery falls on an observed federal holiday, service will be performed on the next workday, (i.e., if a holiday falls on Thursday, service will be performed on Friday). The only exception is Thanksgiving, in which case pick-up and delivery will occur on the preceding Wednesday before the holiday. The following federal legal holidays are observed by this base:

New Year’s Day 1 January

Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February

Memorial Day Last Monday in May

Independence Day 4 July

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans’ Day 11 November

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

1.2.5. Security Requirement: The contractor will be required to comply with all security and force protection requirements enforced at Offutt AFB, NE. The contractor shall apply for personnel security clearance within 15 days after award of the contract.

1.2.5.1. Automated Entry Control Card (AECC), is not required for this contract.

Government personnel will escort the contractors in and out of secure areas.

2 - SERVICES SUMMARY.

2.1. Quality Control Plan: The contractor shall provide a quality control plan to the Contracting

Officer for acceptance not later than three (3) days after contract award. The contracting officer shall notify the contractor of any required modifications to the plan. The contractor shall make appropriate modifications and obtain acceptance of the plan by the Contracting Officer within 30 days after contract award. The plan shall include:

2.1.1. An inspection system covering all services listed in the PWS. Specific inspection criteria shall address the items listed on the Service Delivery Summary. The contractor shall specify the areas to be inspected on both a scheduled and unscheduled basis, how often inspections shall be accomplished, and the title of the individuals who shall perform the inspection.

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2.1.2. The plan shall contain the methods for identifying and preventing deficiencies in the quality of service performed.

2.1.3. The contractor shall maintain records of all inspections conducted and corrective action taken for any deficiencies. The inspection record must be completed at the time of the inspection and should clearly show date, time, and description of items being inspected. The record should note the number and types of deficiencies found.

2.1.4. The records of inspections shall be kept and made available for review by the government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

2.2. Quality Assurance: The Government will assess the contractor’s performance under this contract. When defective performance is observed, the Contracting Officer’s Representative

(COR) will request that the contractor’s representative respond to the documented observation.

NO

PERFORMANCE OBJECTIVE PWS

PARA

PERFORMANCE

THRESHOLD

Comply with pick up and delivery schedules The contractor shall pick up soiled laundry IAW and Pick up/Deliver

Schedule (see Appendix B).

4.1.1.

98% Compliance

Comply with packaging requirements

The contractor shall provide all necessary laundry tickets and itemized receipt forms

(one for every pick up day of the month).Labeling or identification system, which is used to identify organizations to which cleaned fabric items will be delivered.

3.2.

No more than three valid customer complaints per month

Pick-up and deliver correct quantities

The contractor shall verify and certify the

Government count as accurate by signature on a pick up ticket.

4.1.1.1.

No more than three incomplete delivers per month

Missing Articles

The quantity of articles picked up shall equal the quantity of articles that are delivered.

1.1.6.1. 100% of the time

3 – GOVERNMENT FURNISHED EQUIPMENT AND PROPERTY

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N/A

3. CONTRACTOR FURNISHED ITEMS

The contractor shall furnish everything required to perform this PWS to include the following:

3.1 DELIVERY VEHICLE

3.1.1 All laundry delivered under this contract shall be transported in clean, closed vehicles, provided by the contractor. The vehicle shall be maintained in a sanitary condition to prevent cross contamination.

3.1.2. VEHICLE INTERIOR: All clean items are to be protected from contamination and soiling during transport to Linen Exchange and Lodging. After transporting dirty/soiled and contaminated laundry, the vehicle interior shall be cleaned and sanitized before loading the clean articles.

3.2 PACKAGING AND MARKING

3.2.1 Clothing racks and hangers.

3.2.2. The contractor shall provide all necessary laundry tickets and itemized receipt forms (one for every pick up day of the month). Adequate stock of laundry tickets and itemized receipt forms shall be established prior to contract start date, and provided to the customers throughout the entire contract period.

3.2.3. Labeling or identification system, which is used to identify organizations to which cleaned fabric items will be delivered. This labeling system will not permanently mark, alter or harm any fabric item in any way.

3.3 LAUNDRY CARTS: Enclosed Laundry carts, that will properly contain all laundry without overflowing, be made of plastic that is cleanable, in good condition, with proper soiled or clean linen signs that can be attached to cart to identify soiled or clean linen transportation. Soiled items and clean items shall not be transported in the same cart at the same time. All clean items are to be protected from contamination and soiling during transit to Linen Exchange and

Lodging. After transporting dirty/soiled and contaminated laundry, the laundry carts shall be cleaned and sanitized before loading the clean articles.

3.3.1 Sufficient quantity of laundry carts to transport laundry to and from Government laundry carts and contractor vehicles. Empty carts shall be left at locations during pickup of dirty linens for the next scheduled pickup

3.4. Facility: Facility must have separate clean and soiled functions. Be clean, in good repair, to prevent cross-contamination. The ventilation system shall be in accordance with local, state, and federal requirements. Reference: Healthcare Textile Infection Control Guidelines

(www.cdc.gov). A certified air balance firm will provide documentation that the facility meets http://www.cdc.gov/

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- 9 -this standard. A report will be due within two (2) weeks of start-up and every six (6) months thereafter, as well as any time work is performed on the ventilation units.

3.4.1 The contractor’s facility shall be subject to inspection for sanitary conditions at any time by a designated representative of the government authorized by a Contracting Officer either scheduled or unscheduled.

3.4.2. Dirty linen will not contaminate the facility, vehicle, or clean linen during handling storage, or transport.

3.4.3. Employees who have contact with contaminated laundry will wear appropriate personal protective equipment. A sharps container will be kept in the room accessible to the handler to dispose of any sharps that they may retrieve from the soiled linen while sorting. Hand washing area will be easily accessible for personnel in order to encourage proper hygiene when handling, processing, and storing clean linen. Reference: OSHA Blood borne Pathogens Standard

1910.1030 (d) (4) (iv) (B) when handling or sorting contaminated laundry.

3.4.4. Clean linen shall be protected from physical contamination at all times during handling, processing, and storage.

3.4.5. A cleaning schedule shall be developed, maintained and used, to include routine cleaning of equipment, carts and supplies located in area where clean linen is processed and or stored.

This schedule shall be available upon request.

4 - SPECIFIC TASKS

4. The contractor shall provide Laundry service for Offutt AFB, NE described in this PWS.

4.1 PICK UP AND DELIVERY:

4.1.1 Pick up: The contractor shall pick up soiled laundry IAW and Pick up/Deliver Schedule

(see Appendix B).

4.1.1.1 Counts: Government representatives shall perform an itemized count of all articles to be cleaned, including quantities and laundry bags, prior to pick up. The contractor shall verify and certify the Government count as accurate by signature on a pick up ticket. The contractor shall identify inconsistencies including errors, omissions, missing articles or any other discrepancies shall be annotated on the pick up ticket prior to signature certification. The Government shall retain a copy of the certified pick up ticket. The signature constitutes agreement with the government counts. The contractor shall receive a copy of the counts sheet to retain with all additional forms. Upon return, the government representative shall record the quantity of items laundered and returned on the original count sheet to verify the counts and mix sizes at the time of delivery and sign on the sheet. The Government representative at each location will retain the original copy of the count sheet and provide a copy to the contractor. The original itemized receipt form will be retained by the government for computing variances in count when items are

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- 10 -delivered. Contractor personnel shall be responsible for physically unloading clean linen.

Contractor personnel shall be responsible for loading soiled linen.

4.1.1.2. Incorrect counts. The contractor shall make no adjustments to the counts. The contractor shall not launder and invoice items not originally counted on the tickets. If additional items are found, they shall return to the authorized user without being laundered. If items are laundered and not originally counted the contractor shall not be reimbursed for those laundered items. If incoming items returned to the government are less than those sent to the contractor, and these lesser quantities are greater than the variance allowed in the service summary, the government reserves the right to recoup the value of these lost linens from the contract. Any articles missing for seven (7) calendar days will be considered lost and the contractor shall reimburse the government in the amount of the exact replacement costs.

4.1.2. Delivery: The contractor shall deliver clean laundry IAW the Pick up/Delivery Schedule

(See APPENDIX B). The contractor shall prepare and submit an itemized delivery ticket to include the date of the delivery and an itemization of the articles including quantities. This delivery ticket can be the certified pick up ticket if it is formatted to allow for delivery receipt certification. The Government representative shall verify and certify the contractor count as accurate by signature on the delivery ticket. Inconsistencies including errors, omissions, the

Government shall annotate missing articles or any other discrepancies on the delivery ticket prior to signature certification. The contractor shall retain a copy of the certified delivery ticket.

4.1.2.1. The contractor shall identify any fabric articles, including quantity of each, that are missing from any delivery resulting in a failure to meet the delivery schedule. The contractor shall complete and submit a separate delivery ticket for these items when delivered, which identifies the Government assigned ticket number or the original pick up ticket. The

Government representative shall verify and certify the contractor count is accurate by sign the delivery ticket prior to signature certification by the Government. The contractor shall retain a copy of the certified delivery ticket.

4.1.2.2. Cleaned clothes will be picked up and delivered in plastic bags. These include rags and other fabric articles, which may be contaminated resultant from their use to clean petroleum or petroleum-based solvents. Any fabric article identified as contaminated will be cleaned separately from non-contaminated linens and only with fabric items contaminated in the same manner. These items shall be packaged for delivery IAW APPENDIX A for delivery.

4.1.2.3. Contaminated articles shall be sealed in plastic bags prior to contractor pick up, laundered separately from non-contaminated articles, and bundled separately from non-contaminated articles by the contractor for delivery.

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APPENDIX A

IDENTIFICATION, STANDARD PACKAGING, AND METHOD OF FINISH

Method of Finish

WDF Wash, Dry and Fold

WD Wash, Dry

PW Plastic Wrap – Completely wrapped

S Starch

H Return finished work on hangers

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Flat sheets: Bundles of 10

Fitted sheets: Bundles of 10

Mattress Pad: Bundles of 5

Pillow cases: Bundles of 50

Pillows: Wrapped individually

Bath Towels: Bundles of 10

Hand Towels: Bundles of 25

Wash Clothes: Bundles of 50

Bath Mats: Bundles of 10

In the event there are less than the numbers required above to bundle, the remaining items will be wrapped completely in the plastic and the quantity will be written on the plastic. Different sheet and/or towel sizes will NOT be mixed—only bundle queen flat together and full fitted etc. All items must be thoroughly dry before wrapping to prevent mildew/odor.

Method of Packaging*

Number of Items

Item Per Packages Method of Finish

Mattress Covers (Queen) 5 WDF, PW

Pillow Cases 50 WDF, S, PW

Pillows 1 WD, PW

Sheets, Full Flat 10 WDF, S, PW

Sheets, Full Fitted 10 WDF, S, PW

Sheets, Queen Flat 10 WDF, S, PW

Sheets, Queen Fitted 10 WDF, S, PW

Bath Mats 10 WDF, PW

Hand Towels 25 WDF, PW

Bath Towels 10 WDF, PW

Wash Clothes 50 WDF, PW

Shop Towels 10 WDF, PW

Rags 50 WDF, PW

Table Cloths 5 WDF, PW

Dish Towels 10 WDF, PW

Napkins 25 WDF, PW

Aprons 1 WDF, PW

Oven Mitt 1 WDF, PW

Place Mats 25 WDF, PW

Coverall 1 WD, PW, H

* All bundles must be completely wrapped with plastic wrap.

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APPENDIX B

PICK UP/DELIVERY SCHEDULE

(Base Laundry Contract)

MONDAY

STOP ARRIVE

1. Lodging Linen Warehouse, Bldg 404. . . drop or p.u. 0800 – 1000

2. 55 MXS……. drop or p.u. 1000-1130

(AGE, ISO, Hydraulic Shop,

3. 55 AMXS . . . drop or p.u.

TUESDAY

1. 1 ACCS* . . . drop or p.u. 0900

2. Campisi Alert*… drop or p.u. 0930

3. 55 MXS/PMEL*….drop or p.u 1000

4. Lodging Linen Warehouse Bldg 404. . . drop or p.u. 1030

WEDNESDAY

1. Lodging Linen Warehouse Bldg 404… drop or p.u. 0900

THURSDAY

1. 55 MXS……. drop or p.u. 0900-1000

55 AMXS . . . drop or p.u.

2. 55 LRS………… drop or p.u. 10

3. Lodging Linen Warehouse Bldg 404. . . drop or p.u. 1030

FRIDAY

1. 1 ACCS* . . . drop or p.u. 0900

2. Campisi Alert* . . . drop or p.u. 0930

3. Lodging Linen Warehouse, Bldg 404. . . drop or p.u. 1000

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* Required Escort

APPENDIX C

ESTIMATE WORK LOAD

LAUNDRY SERVICE

Item Method of Finish # per pkg

Est. Annual

Item Turn In Unit

Replacement Cost/Each

Mattress Covers WDF, PW 5 5,000 EA

Pillow Cases WDF, S, PW 50 102,000 EA

Pillows WDF, PW 1 2,500 EA

Sheets, Full Flat WDF, S, PW 10 2,500 EA

Sheets, Full Fitted WDF, S, PW 10 2,500 EA

Sheets, Queen Flat WDF, S, PW 10 25,000 EA

Sheets, Queen Fitted WDF, S, PW 10 25,000 EA

Bath Mats WDF, PW 10 3,500 EA

Hand Towels WDF, PW 25 45,000 EA

Bath Towels WDF, PW 10 64,000 EA

Wash Clothes WDF, PW 50 106,000 EA

Shop Towels WDF, PW 10 5,000 EA

Rags WDF, PW 50 6,000 EA

Table Cloths WDF, PW 5 25 EA

Dish Towels WDF, PW 10 100 EA

Napkins WDF, PW 25 1,500 EA

Aprons WDF, PW 1 50 EA

Oven Mitt WDF, PW 1 25 EA

Place Mats WDF, PW 25 25 EA

Coverall WD, PW, H 1 400 EA

WDF Wash, Dry and Fold

WD Wash, Dry

PW Plastic Wrap – Completely wrapped

S Starch

H Return finished work on hangers

All items must be completely dry before wrapping to prevent mildew/odor.

All bundles must be completely wrapped with plastic wrap.

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APPENDIX D

STANDARD DEFINITIONS:

CONTRACTING OFFICER’S REPRESENTATIVE (COR): A Government representative responsible for surveillance of contractor performance.

QUALITY CONTROL: Those actions taken by the contractor to control the performance of the service to ensure that the requirements of the PWS are met or exceeded.

QUALITY ASSURANCE PLAN: An organized written document used for quality assurance.

The document contains specific methods of surveillance used by the Government.

SERVICES: “Services” as used in the PWS includes services performed, workmanship, and material furnished or utilized in the performance of services.

TECHNICAL DEFINITIONS PECULIAR TO THE PWS:

LAUNDERING: The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action in appropriate water temperature with solutions of detergents and other additives. These additives include repellent treating, bleaching, bluing, rinsing, chemical rinse (sour, fabric softener, and any other agent for controlling the growth of microorganisms, such as molds and bacteria), starching, ironing, and pressing.

FINISHING: Finished articles are clean, dry and free of visible soil, lint and objectionable odors.

NON-REPAIRABLE ARTICLE: No longer usable or reparable for purpose intended.

REPAIRABLE ARTICLES: Articles with minor rips, tear (normally less than four inches), open seams, missing buttons, and broken zippers.

NON-REIMBURSABLE REPAIRS: Except for articles determined to be non-repairable in the accordance with paragraph 1.1.7, the contractor shall repair all minor rips, tears, open seams, and holes, using thread and material of the same quality, compatible color, colorfastness, and texture as that used in the manufacture of the articles. All such repairs shall be performed at no cost to the Government.

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REIMBURSABLE REPAIRS: Items having other than minor rips and tears or requiring replacement of zippers, which the government desires to have repaired by the contractor, shall be identified by the Government at the time of pick up. These repairs shall be paid for at the price stated on the Bid Schedule. The reimbursement is for service only; supplies are furnished by the contractor at no cost to the Government.

UNSERVICEABLE ARTICLES: The contractor shall return all unserviceable and non-repairable articles in a separate bundle marked UNSERVICEABLE to the government after laundering.

WATER REPELLENT TREATMENT: Treatment of fabric items by hand or machine with either solvents or aqueous solutions of water repellent compounds.

CONTAMINATED LINEN: The Occupational Safety and Health Administration (OSHA) www.osha.gov has defined “contaminated laundry” to mean linen that has been soiled and may be contaminated with blood or other potentially infectious material or may contain sharps/syringes.

QUALITY STANDARDS: The contractor shall perform laundry service in accordance with manufacturers recommendations/instructions, and commercial standards and practices. The contractor shall ensure items are clean, free of soil and stains, and odors. Items damaged by the contractor shall have tears and ripped seams and holes repaired to match existing thread and color, at no additional cost to the government. Repairs are to be made only to tears and ripped seams that are 1 inch or less. Repairs are required on holes that are ½ inch or less, in diameter.

Articles with holes that are greater than ½ in diameter the contractor will replace with the same type, color, size and quality product, at no additional cost to the government http://www.osha.gov/

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APPENDIX E

PUBLICATIONS:

Publications applicable to this Performance Work Statement are listed below. The government has determined compliance with these publications shall be a mandatory requirement for the contractor. The government will provide all publications at the start of the contract and any supplements or amendments to listed publications from any organizational level during the life of the contract. The contractor shall keep all issued publications up-to-date. The contractor shall immediately implement those changes in publications, which result in a decrease, but no change in the contract price. Before implementing any such revision, supplement or amendment that will result in an increase in contract price, the contractor shall submit a price proposal to the administrative contracting officer for approval. Price proposals shall be submitted within 30 calendar days from the date the contractor receives notice of the revision, supplement or amendment causing the increase in cost of performance. Upon completion of the contract contractor shall return to the government all issued publications.

Publication Code:

AFI-Air Force Instruction

AFMAN-Air Force Manual

Air Force Publications may be downloaded form the following web site:

http://www.e-publishing.af.mil

Publication Title Applicability

Number AFI 34-246 Air Force Lodging Program Mandatory

(Linen Exchange)

AFMAN 34-253 Laundry & Dry Cleaning Mandatory and Linen Exchange http://www.e-publishing.af.mil/