Attachment_5_-_QASP.doc

QUALITY ASSURANCE SURVEILLANCE PLAN

TO

PROVIDE DEMINERALIZED WATER

AT

JOINT BASE MCGUIRE/DIX/LAKEHURST

(JB MDL),

LAKEHURST SITE,

NEW JERSEY

JB MDL, New Jersey 23 January 2018

QUALITY ASSURANCE SURVEILLANCE PLAN

TO

PROVIDE DEMINERALIZE WATER

AT

JB MDL,

LAKEHURST SITE, NEW JERSEY

INTRODUCTION. This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate the contractor's actions while implementing this performance work statement (PWS). This document is designed to provide an effective surveillance method of monitoring the contractor's performance for each listed objective on the Service Delivery Summary (SDS) for mobile demineralizer service.

The QASP provides a systematic method to evaluate the services that the contractor is required to furnish.

This QASP is based on the premise that the Government requires a quality standard for the mobile demineralizer service. This QASP is the best means of achieving that objective.

The contractor, and not the Government, is responsible for the management and quality control actions required to meet the terms of the mobile demineralizer contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program provides the measures needed for the contractor's success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

SERVICE DELIVERY SUMMARY:

SURVEILLANCE: The Contracting Officer’s Representative (COR) will ascertain the performance objectives through random inspections as well as complaints from the using activity personnel. These complaints will be forwarded to the contractor's Quality Control Inspector (QCI) for correction.

STANDARD: The contractor is responsible to meet the firm standards in the above Service Delivery Summary for the operational, environmental, and safety of the mobile demineralizer service. A Notice of Violation is absolutely not permitted. The contractor shall perform all work required by in a satisfactory manner in accordance with the appropriate Statement of Work paragraph. The COR shall not consider the services complete until all deficiencies have been corrected.

PROCEDURES: The Government COR will inspect all performance objectives randomly to insure the contractor complies with the appropriate paragraphs of the PWS. The COR will also inspect all complaints form the using activity personnel to ensure the contractor complies with the appropriate paragraphs of the SOW. The COR shall record the results of inspection, noting the date and time of inspection. If inspection indicates unacceptable performance, the COR will notify the Contract Manager or the contractor's QCI of the deficiencies for correction. The contractor shall be given one hour after notification to begin correction of the unacceptable performance. Additional time might be approved if the COR considers that additional time is warranted. If the deficiencies corrections are not initiated within the required time frame, or if the deficiencies are not corrected in a timely manner, the COR shall notify the Contracting Officer (CO) for rectification. Recurring customer complaints are not permitted for any of these service items. If repeated customer complaints are received indicating the same deficiency during the service performance period, the COR shall contact the CO for appropriate action.