Attachment_1_-_Performance_Work_Statement.pdf

Performance Work Statement (PWS)

Fisher House Laundry Service

Travis AFB CA

Solicitation FA442719RA034 10 April 2019 - Rev 3

Table of Contents

Section title Page

I. Description of Services 3

II. Service Summary ꞏ 5

III. Government-Finished Property and Services 6

IV. General Information 6

V. Appendices / Work Load data 8

I. DESCRIPTION OF SERVICES

The contractor shall, except as specified in this PWS as government-furnished property or services, provide everything necessary to perform laundry services for Travis AFB Fisher House. The contractor shall comply with commercial practices, industry standards; conform to the professional standards identified in this PWS, and all federal, state, local law, instructions, and directives applicable to performance of this work. The contractor assumes responsibility for any and all property entrusted to them during cleaning process and shall be obligated to safeguard such property at all times until custody is transferred back to U.S. Government control. All linen from Travis AFB Fisher House shall be processed and washed separately from all other facilities linen. Linen must be returned cleaned and serviceable. The terms "must," "shall," and "will" denote mandatory actions in this PWS.

The estimated quantities of work and items are listed in Appendix A. Workload Estimates.

1.1 PICK UP AND DELIVERY TIMES AND LOCATION. The contractor shall pick up and deliver items to the location identified below. The contractor shall pick up soiled linen two (2) days per week and deliver clean linen two (2) days per week, Tuesday and Friday, between 10:00 a.m. and 11:00 a.m.

1.1.2 Pickup: Fisher House Garage Building #797

Delivery: Fisher House 2 Building #792

ꞏPickup Tuesday Friday

Delivery Tuesday Friday

1.2. HOLIDAYS. If a holiday falls on a service day, pickup and delivery will occur on the next scheduled day.

NAME OF HOLIDAY

New Year's Day

Martin Luther King Jr. Day

Presidents Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran's Day

Thanksgiving Day

Christmas Day

TIME OF OBSERVANCE

I January

Third Monday in January

Third Monday in February

Last Monday in May

4 July

First Monday in September

Second Monday in October I

1 November

Fourth Thursday in November

25 December

1.3. SPECIAL AND EMERGENCY SITUATIONS. When linen s run out due to heavy consumption, the Contractor shall provide emergency de li very of clean linen on hand at the contractor’s facility. The government estimates approximately two (2) emergency call s per year The COR will attempt to provide 3-hour s advance notice of special and emergency service requirements. Payments for special and emergency services will be via a separate line item on the pricing schedule.

1.4. WEIGHING OFARTICLES

a. Pick-up. Weighing of soil e d line n s hall be done by government personnel prior to pic k- up. The contractor shall sign a government-issued ticket for soiled linen pic ked up and, within two working days after pickup, notify the government COR in writing of agreement or disagreement with the weight. The pic k-up slip will be retained by the government for computing g variance in weight when c lean laundry is delivered.

b. Delivery. All soiled line n items pic ked up must be delivered according to delivery schedule stated in para

1. 1. 1. The contractor shall record the number of pounds of clean linen de livered on the deli very ticket and the government representative will verify the amount. The contractor shall provide the tickets and furnish the government the original and one copy. The bi- monthly bulk weight for clean linen returned shall not exceed the 8% maximum shrink age factor of the total monthly bulk weight for soiled linen.

1.5. BILLING. Government will be billed on the de li very and receipt of cleaned items IAW delivery schedule outlined in para! I. Contractor shall provide the government a completed invoice bi- monthly for services Rendered for payment processing. Contractor shall submit invoice within 2 business days for final verification before final payment is to be process. If there is /are any discrepancies noted, COR must notify the contractor Immediately for resolution.

1.6. RE-PERFORMA NCE OF LAUNDERING. The contractor s hall re-perform cleaning of items Identified as unsatisfactorily cleaned by the COR at no additional cost to the Government. Item(s) shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day. If the return period fall s on a holiday, item(s) s hall be returned the next scheduled normal de li very day following g the holiday. The contractor shall ensure item(s) re-cleaned are segregated from other r cleaned la un dry and identified as "re-cleaned" by a label or tag marked "re-cleaned," and include the date and lo ad number with which the items were origin ally returned. The weight of the returned items s hall be deducted from the total daily weigh on the day the discrepancy was noted.

1.7. MISSING ITEMS. Any large discrepancy of missing items s hall be de live red by the contractor no later than 4 hours after notification from COR (i.e. no wash clothes returned). Any small amount of missing items will be returned on the next regularly scheduled deli very at no additional cost to the government. However, if any artic les are missing for 1 5 days or longer, these items will be considered lost and the contractor shall reimburse the government the exact replacement cost of the item(s).

1.8. DAMAGED ITEMS. Any linen or carts that are identified as damaged due to negligence of the contractor will be repaired or replace d by the contractor. The contracting officer will determine if items will be rep laced or repaired when damaged due to contractor's negligence. The contractor shall pay the Government the exact replacement cost of the item for lost or damaged artic les. The 8% shrinkage factor should not apply to any damaged items.

1.9. REPAIRS. The contractor shall repair, at his expense, all damages to individual items which occur while in custody of the contractor, to include rips, tears, holes, open seams, replacement of buttons, and repair of replacement of broken zippers. Repairs are to be made only to tears and ripped seams that are 1inch or less.

Repairs are required on holes that are inch or less in diameter. In addition, the contractor shall replace all broken and missing buttons with buttons of matching color and similar appearance and quality. All repairable items shall be repaired and returned to use within three (3) working days. The unserviceable condition of each individual garment shall be noted, by the contractor, on the delivery ticket. In the event the government provides the contractor with an unserviceable item, the contractor is not responsible for its repair and shall return all unserviceable items in separately marked bundles to the government. Designated bundles shall be marked "Unserviceable - Attention COR Personnel"

1.10. SPECIAL WASH. Special wash items are defined as items that have been stained while in the Government's possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the items is a special wash item. Contractor shall ensure special wash items re segregated from other laundry items during wash, are readily identifiable upon return to the Government as special wash items. For example, items may be labeled with a tag stating "special wash".

1.11. MAXIMUM SHIRKAGE FACTOR. The maximum shrinkage factor allowable in servicing the laundry is 8 percent of the weight recorded on delivery tickets when the laundry is picked up. The maximum shrinkage factor will be applied twice a month at time of invoice verification by the Government.

1.12. PACKING AND BUNDLING PROCEDURES FOR LAUNDRY. All items shall be separated by size, color, and content and clearly marked with the product name, size and quantity of each item in the bundle.

Laundry delivered to Travis AFB shall be wrapped in accordance with method of finish codes and bundled as follows (Refer to Appendix A):

WDF Wash, dry, fold

METHOD OF FINISH CODES

WP Wrap finished work in clear film seal

I Pressed on flatwork ironing equipment P Pressed on commercial pressing equip D Tumbled Dry T Tie items with twine/string S Starch NS No Starch HS Heavy Starch MS Medium Starch LS Light Starch OH Return finished work on hanger CF Clear film sealed CD Color Dye

WK Wrap finished work in craft paper PB Return in plastic garment bag W Wash in warm water R Roll F Fold WD Wash & Dry BB Bleached NB No Bleach FB Folded and bundled SC Sorted by Color

II. SERVICES SUMMARY

Performance Objective Reference

Performance Threshold

P0-1. Linen, facilities and equipment shall be kept in a clean, sanitary, and safe operating condition at all times in accordance with this PWS and industry standards.

I. Description of Services 100% of the time during the monthly performance period.

P0-2. Linen processed and washed separately. Linen items cleaned and serviceable.

I. Description of Services No more than two (2) unacceptable services per month

P0-3. Pickup and delivery schedules are met and items identified in accordance with the PWS.

I. I. I- I .2. No more than 2 late pickup and deliveries for all requirements, including re-performance of unsatisfactory cleaning, per month

P0-4. Correct quantities of laundry are returned and properly packaged. Correct sizes marked on all packages.

I. I. I 1; Appendix A No more than two (2) unacceptable services in packaging per month and no more than (2) difference from original pickup

Ill. GOVERNMENT- SERVICES

3.1. Emergency Medical Treatment. In the event contractor personnel are injured while performing contract duties on the base and emergency treatment is required, the David Grant Medical Center services may be used.

If used, the contractor will be billed for the service at the standard rate for civilian emergencies.

IV. GENERAL INFORMATION

4.1. QUALITY CONTROL. The contractor shall employ his commercial quality control program/procedures to identify, prevent and ensure non-recurrence of defective services. Through implementation of the contractor's quality control program/procedures, the government shall receive quality services meeting the requirements of this contract.

4.2. DODI 3020.37, CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING

CRISIS. None of the services required by this contract are identified as essential as defined and described in DoD Instruction 3020.37, Continuation of Essential DOD Contractor Services during Crises.

4.3. ENVIRONMENTAL QUALITY. Contractors shall perform work under this contract in a manner that is consistent with the Travis AFB Environmental Management System (EMS) and conforms to all applicable environmental laws, regulations and policies. Upon awarding of the contract, the Contractor will review the Travis EMS Environmental Policy Letter and the EMS Awareness Training slide presentation; both items are located at the Travis AFB Environmental website at http://www.travis.af.mil/enviro. The Contractor shall provide information to demonstrate written conformance with these requirements upon request.

4.4. PRIVACY ACT (APR 1984)

(a) The Contractor agrees to:

(I) Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies-

(i) The systems of records; and

(ii) The design, development, or operation work that the contractor is to perform;

(2) Include the Privacy Act notification contained in this contract in every solicitation and resulting subcontract and in every subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the design, development, or operation of a system of records on individuals that is subject to the Act; and

(3) Include this clause, including this subparagraph (3), in all subcontracts awarded under this contract which requires the design, development, or operation of such a system of records.

(b) In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a system of records on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a system of records on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a system of records on individuals to accomplish an agency function, the Contractor and any employee of the Contractor is considered to be an employee of the agency.

(c)(I) Operation of a system of records, as used in this clause, means performance of any of the activities associated with maintaining the system of records, including the collection, use, and dissemination of records.

(2) Record, as used in this clause, means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and that contains the person's name, or the identifying number, symbol, or other identifying particular assigned to the individual, such as a fingerprint or voiceprint or a photograph.

(3) System of records on individuals, as used in this clause means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual.

V. Appendices.

1. All Items Wash & Fold:

ITEM DESCRIPTION

Sheets, Flat -King Sheets, Fitted -King Sheets, Flat - Queen Sheets, Fitted - Queen Sheets, Flat - Full Sheets, Fitted - Full Sheets, Flat - Twin Sheets, Fitted, Twin Mattress Pads, King Mattress Pads, Queen Mattress Pads, Full Mattress Pads, Twin Bedspreads, King Bedspreads, Queen Bedspreads, Full Bedspreads, Twin Blankets, King Blankets, Queen Blankets, Full Blankets, Twin Pillowcases, King Pillowcases, Standard Pillow Protectors Towels, Bath Towels, Hand Towels, Washcloths Bath Mats Dish Cloth Dish Towels Cleaning Rags Shower Curtains Pillows Pillows Color Dye Rags

Bed Skirt, King

Bed Skirt, King

2. Work Load Data: Estimate 1250.00 lbs. per week Estimate 5000.00 lbs. monthly