Performance_Work_Statment_(PWS)_-_Laundry_and_Dry_Cleaning.pdf

Performance Work Statement (PWS)

For

Laundry and Dry Cleaning Service

Force Support Squadron

Travis AFB

1 December 2014

Table of Contents

Section/Title Page

I. Description of Services 3

II. Service Summary 5

III. Government-Furnished Property and Services 6

IV. General Information 6

V. Appendices 8

PERFORMANCE WORK STATEMENT (PWS)

FOR

LAUNDRY AND DRY CLEANING SERVICE

I. DESCRIPTION OF SERVICES

The contractor shall, except as specified in this PWS as government-furnished property or services, provide everything necessary to perform laundry and dry-cleaning services for Travis AFB customers. The contractor shall comply with commercial practices, industry standards; conform to the professional standards identified in this PWS, and all federal, state, local law, instructions, and directives applicable to performance of this work.

All linen from Westwind Inn Lodging operation shall be processed and washed separately from all other facilities linen. The terms "must," "shall," and "will" denote mandatory actions in this PWS. The estimated quantities of work and items are listed in Appendix A. Workload Estimates.

1.1 PICK UP AND DELIVERY TIMES AND LOCATION. The contractor shall pick up and deliver items to the locations identified below. The contractor shall pick up soiled linen six (6) days per week and deliver clean linen six (6) days per week, Monday through Saturday, between 8:00 a.m. and 9:30 a.m.

1.1.1 Westwind Inn- Visiting Quarters, Bldg 402

Pickup Delivery

Monday Wednesday

Tuesday Thursday

Wednesday Friday

Thursday Saturday

Friday Monday

Saturday Tuesday

1.1.2 Honor Guard, Bldg 244

Monday Wednesday

Wednesday Friday

Friday Monday

1.1.3 Sierra Inn Dining Facility, Bldg 1301

Tuesday Thursday

Thursday Tuesday

1.2. HOLIDAYS: The contractor shall provide services for the building listed in paragraph 1.1.1 on all federal holidays, except Thanksgiving and Christmas: The contractor shall not provide services for buildings listed in paragraphs 1.1.2 – 1.1.3 on federal holidays:

NAME OF HOLIDAY

TIME OF OBSERVANCE

New Year's Day 1 January

Martin Lurther King Jr. Day Third Monday in January

Presidents Day Third Monday in February

Memorial Day Last Monday in May

Independence Day 4 July

Labor Day First Monday in September

Columbus Day Second Monday in October

Veteran's Day 11 November

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December

1.3. SPECIAL AND EMERGENCY SITUATIONS: When linens run out due to heavy consumption, the contractor shall provide emergency delivery of clean linen on hand at the contractor’s facility. The government estimates approximately two (2) emergency calls per year. The COR will attempt to provide 3-hours advance notice of special and emergency service requirements. Payment for special and emergency services will be via a separate line item on the pricing schedule.

1.4. WEIGHING and COUNTING OF ARTICLES

a. Delivery. The contractor shall record the number of pounds of clean linen delivered on the delivery ticket and the government representative will verify the amount. Contractor will count pieces of clean linen to include those items priced by pounds and provide to government for reporting purposes. The contractor shall provide the tickets and furnish the government the original and one copy. The monthly bulk weight for clean linen returned shall not exceed the 8% maximum shrinkage factor of the total monthly bulk weight for soiled linen.

b. Pick-up. Weighing of soiled linen shall be done by government personnel prior to pick-up. The contractor shall sign a government-issued ticket for soiled linen picked up and, within two working days after pickup, Monday through Friday, notify the government COR in writing of agreement or disagreement with the weight and count. The pick-up slip will be retained by the government for computing variance in weight when clean/dry laundry is delivered.

1.5. RE-PERFORMANCE OF LAUNDERING/DRY CLEANING. The contractor shall re-perform cleaning of items identified as unsatisfactorily cleaned by the COR at no additional cost to the Government.

Item(s) shall be re-cleaned and returned to the same exchange point the next scheduled normal delivery day. If the return period falls on a holiday, item(s) shall be returned the next scheduled normal delivery day following the holiday. The contractor shall ensure item(s) re-cleaned are segregated from other cleaned laundry and identified as “re-cleaned” by a label or tag marked “re-cleaned,” and include the date and load number with which the items were originally returned. The weight of the returned items shall be deducted from the total daily weight on the day the discrepancy was noted.

1.6. MISSING ITEMS. Any article missing from a delivery shall be delivered by the contractor in the next regularly scheduled delivery at no additional cost to the government. However, if any articles are missing for

15 days or longer, these items will be considered lost and the contractor shall reimburse the government the exact replacement cost of the item(s).

1.7. DAMAGED ITEMS. Any linen or carts that are identified as damaged due to negligence of the contractor will be repaired or replaced by the contractor. The contracting officer will determine if items will be replaced or repaired when damaged due to contractor’s negligence. The contractor shall pay the Government $5.58 per pound for lost or damaged articles.

1.8. REPAIRS. The contractor shall repair, at his expense, all damages to individual items which occur while in custody of the contractor, to include rips, tears, holes, open seams, replacement of buttons, and repair of replacement of broken zippers. Repairs are to be made only to tears and ripped seams that are 1 inch or less.

Repairs are required on holes that are ½ inch or less in diameter. In addition, the contractor shall replace all broken and missing buttons with buttons of matching color and similar appearance and quality. All repairable items shall be repaired and returned to use within three (3) working days. The unserviceable condition of each individual garment shall be noted, by the contractor, on the delivery ticket. In the event the government provides the contractor with an unserviceable item, the contractor is not responsible for its repair and shall return all unserviceable items in separately marked bundles to the government. Designated bundles shall be marked “Unserviceable – Attention COR Personnel”

1.9. SPECIAL WASH. Special wash items are defined as items that have been stained while in the

Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the items is a special wash item. Contractor shall ensure special wash items are segregated from other laundry items during wash, are readily identifiable upon return to the Government as special wash items. For example, items may be labeled with a tag stating “special wash”.

1.10. MAXIMUM SHIRKAGE FACTOR. The maximum shrinkage factor allowable in servicing the laundry is 8 percent of the weight recorded on delivery tickets when the laundry is picked up. The maximum shrinkage factor will be applied once a month at time of monthly invoice verification by the Government.

1.11. PACKING AND BUNDLING PROCEDURES FOR LAUNDRY. All items shall be separated by size, color, and content and clearly marked with the quantity of each item in the bundle. Laundry delivered to Travis

AFB shall be wrapped in accordance with method of finish codes and bundled as follows (Refer to Appendix

A):

METHOD OF FINISH CODES

WDF Wash, dry, fold WP Wrap finished work in clear film seal

I Pressed on flatwork ironing equipment WK Wrap finished work in kraft paper

P Pressed on commercial pressing equip PB Return in plastic garment bag

D Tumbled Dry W Wash in warm water

T Tie items with twine/string R Roll

S Starch F Fold

NS No Starch WD Wash & Dry

HS Heavy Starch BB Bleached

MS Medium Starch NB No Bleach

LS Light Starch FB Folded and bundled

OH Return finished work on hanger SC Sorted by Color

CF Clear film sealed DC – Dry Cleaned

CD Color Dye

II. SERVICES SUMMARY

Performance Objective PWS

Reference

Performance Threshold

PO-1. Linen, dry cleaning services, facilities and equipment shall be kept in a clean, sanitary, and safe operating condition at all times in accordance with this PWS and industry standards.

I. 1.1.9

100% of the time during the monthly performance period.

PO-2. Pickup and delivery schedules are met and items identified in accordance with this PWS.

I. 1.1- 1.2. No more than 2 late pickup and deliveries for all requirements, including re-performance of unsatisfactory cleaning, per month

PO-3. Correct quantities of laundry are returned and properly packaged. Correct sizes marked on all packages.

I. 1.11; Appendix A

No more than two (2) unacceptable services in packaging per month and no more than (2) difference from original pickup

III. GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1. Carts. The Government shall provide the contractor with a minimum of 30 used/serviceable plastic wheeled laundry carts for transportation of soiled/cleaned linen to and from Westwind Inn Visiting Quarters.

3.2. Replacement of Government-furnished Carts. The contractor shall submit requests for replacement of government-furnished carts to the government COR for processing. Such requests shall specify the reason for the replacement request. If the requests are accepted, the Government will provide replacement carts within 30 days of request.

3.3. Emergency Medical Treatment. In the event contractor personnel are injured while performing contract duties on the base and emergency treatment is required, the David Grant Medical Center services may be used.

If used, the contractor will be billed for the service at the standard rate for civilian emergencies.

IV. GENERAL INFORMATION

4.1. QUALITY CONTROL. The contractor shall employ his commercial quality control program/procedures to identify, prevent and ensure non-recurrence of defective services. Through implementation of the contractor's quality control program/procedures, the government shall receive quality services meeting the requirements of this contract.

4.2. DODI 3020.37, CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING

CRISIS. None of the services required by this contract are identified as essential as defined and described in

DoD Instruction 3020.37, Continuation of Essential DoD Contractor Services During Crises.

4.3. ENVIRONMENTAL QUALITY. Contractors shall perform work under this contract in a manner that is consistent with the Travis AFB Environmental Management System (EMS) and conforms to all applicable environmental laws, regulations and policies. Upon awarding of the contract, the Contractor will review the

Travis EMS Environmental Policy Letter and the EMS Awareness Training slide presentation; both items are located at the Travis AFB Environmental website at http://www.travis.af.mil/enviro. The Contractor shall provide information to demonstrate written conformance with these requirements upon request.

4.4. PRIVACY ACT (APR 1984)

(a) The Contractor agrees to:

(1) Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies—

(i) The systems of records; and

(ii) The design, development, or operation work that the contractor is to perform;

(2) Include the Privacy Act notification contained in this contract in every solicitation and resulting subcontract and in every subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the design, development, or operation of a system of records on individuals that is subject to the Act;

and

(3) Include this clause, including this subparagraph (3), in all subcontracts awarded under this contract which requires the design, development, or operation of such a system of records.

(b) In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a system of records on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a system of records on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a system of records on individuals to accomplish an agency function, the Contractor and any employee of the Contractor is considered to be an employee of the agency.

(c)(1) Operation of a system of records, as used in this clause, means performance of any of the activities associated with maintaining the system of records, including the collection, use, and dissemination of records.

(2) Record, as used in this clause, means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and that contains the person's name, or the identifying number, symbol, or other identifying particular assigned to the individual, such as a fingerprint or voiceprint or a photograph.

(3) System of records on individuals, as used in this clause means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual.

V. Appendices.

APPENDIX “A” WORKLOAD ESTIMATES DATA

APPENDIX A- LAUNDRY/DRY CLEANING IDENTIFICATION AND

STANDARD PACKAGING FOR FORCE SUPPORT SQUADRON

(Lodging, Honor Guard, Sierra Inn)

ITEM DESCRIPTION ITEMS PER

PACKAGE

EST LBS /YR Finish Code

Sheets, Flat - King 10 2,400 WDPFWP

Sheets, Fitted -King 10 2,400 WDPFWP

Sheets, Flat - Queen 10 79,200 WDPFWP

Sheets, Fitted - Queen 10 79,200 WDPFWP

Sheets, Flat - Full 10 36,000 WDPFWP

Sheets, Fitted - Full 10 36,000 WDPFWP

Sheets, Flat - Twin 10 2,400 WDPFWP

Sheets, Fitted, Twin 10 2,400 WDPFWP

Mattress Pads, King 1 2,000 WDFWP

Mattress Pads, Queen 1 20,000 WDFWP

Mattress Pads, Full 1 10,000 WDFWP

Mattress Pads, Twin 1 2,000 WDFWP

Bedspreads, King 1 2,800 WDFWP

Bedspreads, Queen 1 95,000 WDFWP

Bedspreads, Full 1 43,200 WDFWP

Bedspreads, Twin 1 2,800 WDFWP

Blankets, King 1 2,400 WDFWP

Blankets, Queen 1 59,400 WDFWP

Blankets, Full 1 30,000 WDFWP

Blankets, Twin 1 2,400 WDFWP

Pillowcases, King 15 500 WDPFWP

Pillowcases, Standard 15 45,000 WDPFWP

Pillow Protectors 15 45,000 WDPFWP

Towels, Bath 10 200,000 WDFWP

Towels, Hand 25 50,000 WDFWP

Towels, Washcloths 50 25,000 WDFWP

Bath Mats 10 15,000 WDFWP

Dish Cloth 20 1,000 WDFWP

Dish Towels 20 1,000 WDFWP

Cleaning Rags 20 85,000 WDFWP

Shower Curtains 1 3,000 WDFOHWP

Window Sheers 1 200 WDFOHWP

Pillows 1 500 WDWP

Color Dye Rags 50 1,000 CDWDFWP DV Duvet, Queen 1 200 WDIFOHWP DV Duvet, King 1 200 WDIFOHWP

DV Duvet Cover, King 1 200 WDIFOHWP DV Duvet Cover, Queen 1 200 WDIFOHWP DV Shams 1 100 WDPFWP Bed Skirt, King 1 50 WDFWP

Bed Skirt, Queen 1 50 WDFWP

Blue, Pants 1 850 DCPOHCF

Blue, Shirt Short Sleeve 1 1000 DCPOHCF

Blue, Shirt Long Sleeve 1 500 DCPOHCF

Service Dress Coat 1 145 DCPOHCF

Blue, Jacket-Light Weight 1 145 DCPOHCF

Coat, Cook 1 1200 DCPOHCF

Table Cloth, Small 10 50 DCPFWP

Table Cloth, Medium 5 50 DCPFWP

Table Cloth, Large 1 50 DCPFWP

Table Runner 1 25 DCPOHCF

Table Skirts 1 50 DCPOHCF