Attachment_1_-_Performance_Work_Statement.pdf

TABLE OF CONTENTS

PARAGRAPH Page

1.0 DESCRIPTION OF SERVICES

2.0 SERVICE SUMMARY

3.0 GOVERNMENT FURNISHED

PROPERTY

4.0 CONTRACTOR FURNISHED

PROPERTY

5.0 GENERAL INFORMATION

6.0 APPENDICES

1.0 DESCRIPTION OF SERVICES:

1.1 Scope of Work: The contractor shall provide all plant facilities, labor, equipment, tools, materials, supervision, and any other items and services (except as provided as

Government-Furnished Property or Government Furnished Equipment) necessary to perform Laundry and Dry Cleaning services for Altus AFB, (Fire Emergency Services

FES) as defined in this Performance-based Work Statement (PWS), and in accordance with contract requirements. Contract shall be performed in a manner that will provide clean laundry in accordance with local, county, state, federal and professional industry standards and as required in this Performance Work Statement. Laundry services required include pick-up and delivery schedules are met, correct quantities of laundry are delivered, laundry is delivered free of all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue, has a uniform appearance, and items are properly finished and packaged. Contractor shall ensure each individual customer receives the same items and quantity that was picked up. Contractor shall be responsible for loading and unloading laundry. Contractor shall ensure that soiled laundry does not come into contact with clean laundry. Contractor shall process and return all items picked up from Altus AFB FES no later than the next scheduled delivery date IAW the given policy for each respective facility.

1.2 Count of Articles: Items being turned into the contractor shall be counted by the using organization’s personnel and then certified by a Contracting Officer

Representative (COR) before the number counts are permanently affixed to the laundry ticket. Contractor and COR shall sign the laundry ticket when items are picked up and delivered. Contractor will not accept from any maintenance shop rags with holes or tears. Contractor shall furnish the original copy of the laundry ticket to COR with duplicate copies to the customer. Contractor shall be liable for return of the number and kind of articles turned in for service under this contract.

1.3 Service Schedule: Contractor shall pick up soiled laundry and deliver clean laundry in accordance with the pickup and delivery Service Schedule with stated locations and times identified below. The contractor will have a 15- minute variance from delivery and pickup times.

Location Delivery/Pickup Time

Bldg. 267 (Fire Station #1) Between 8:00 AM – 9:00 AM (M, W, F) Pickup &

Deliver

1.3.1 Normal Hours: Normal hours of operation for Altus AFB are Monday through Friday from 7:30 AM to 4:30 PM.

1.3.2. Government Holidays: Service will not be required on the following

Federal holidays. When one of these Holidays occurs on a scheduled pickup/delivery day, the scheduled pick-up and delivery will be performed on the first work day following the holiday. AETC Family Days usually fall in conjunction with the Federal Holidays.

“Family Day” deliveries shall be coordinated in advance with the Contractor and the

97th Contracting Flight as well as Client.

AETC Family Day dates for calendar years 2018:

2018: 25 May 18; 5 Jul 18; 31 Aug.18; 23 Nov.18; 24 Dec. 18 and 31 Dec. 18.

New Years' Day 1 January Martin Luther King Day 16 January Presidents Day 20

February Memorial Day 29 May, Independence Day 4 July, Labor Day 4

September, Columbus Day 9 October Veterans Day 11 November, Thanksgiving

Day Fourth Thursday in November, Christmas Day 25 December

1.3.3. Performance of Services during Crisis Declared by the National

Command Authority: All services performed under this contract have been determined to be essential and performance of this service will continue in the event of crisis declared by the National Command Authority under provisions of DoDI 3020.37.

Drivers, with approved background check, will be allowed access to the base for deliveries and pick-up in all force protection conditions except “Delta”. The Contracting

Officer will notify the contractor of a “Delta” condition as soon as possible after security procedures have been implemented.

1.3.3.1. When performance pursuant to the requirements set forth above causes an increase or decrease in the contractor’s cost of performance under this contract, an equitable price adjustment shall be negotiated.

1.3.3.2 When the Government perceives that mission accomplishment is endangered, the Government, at the Government’s option, may augment performance to meet surge requirements beyond the capability of the contractor.

1.4. Packaging and Bundling Procedures: Laundry delivered to Altus AFB shall be packaged and bundled in accordance with Appendix A. All packaging shall clearly state the item and quantity located within each bundled package. Packaging will be uniformly wrapped/bundled. Packaging will clearly and legibly state item name, size and quantity.

1.5. Special Wash: Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the item is a special wash item. Contractor shall ensure special wash items are segregated from other laundry items during wash, and are readily identifiable upon return to the government as special wash items. For example, items may be labeled with a tag stating “special wash.”

1.6. Re-performance of Laundry - Rewash: Any items found to have been unsatisfactorily laundered as determined by the contracting officer or his/her authorized representative shall be re-laundered at no additional cost to the

Government. COR will identify such items to the contractor’s representative after the unsatisfactory condition is discovered. The item(s) shall be re-laundered and returned to the same exchange point within 48 hours of the time they were picked up by the contractor. If the return period should fall on a weekend or legal holiday, the item is to be returned the next normal delivery day following that weekend or holiday. Contractor shall ensure re-wash items are segregated from other re-laundry items. Contractor shall also ensure that different types of items to be re-washed, for example Uniform Shirts, be separated upon return. Contractor shall also ensure that items are readily identifiable upon return to the government as re-wash items, to include the date and load number with which they were originally returned. For example, items may be labeled with a tag stating, “re-wash.”

1.7. Workmanship and Sanitation: Delivered finished articles shall conform to commercially accepted industry standards in terms of quality of cleanliness, finish, and appearance IAW WHAT COMMERCIALLY ACCEPTED INDUSTRY STANDARDS. All laundered items shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. All work performed at the contractor’s plant shall be performed in commercially accepted industry standards and Department of Health

Regulations for sanitary conditions. Contractor’s facility shall be open to inspection at any time by a representative of the government. The government also reserves the right to perform or cause to have performed any test necessary to determine the sanitary condition of articles delivered by the contractor. Contractor shall ensure that at no time

Altus AFB FES items come into contact with items of other customers.

1.8. Missing/Damaged Items: If any item is missing from a delivery, the contractor shall, on the same day the shortage occurs, issue an IOU (shortage) ticket to be redeemed by the contractor in the next regularly scheduled delivery, unless next delivery day is two or more calendar days later than the next scheduled delivery date then the IOU shall be redeemed the next calendar day, at no additional cost to the

Government. All accountable items not delivered within 48 hours of the original scheduled delivery date will be considered as lost. If a lost item is not delivered by the next scheduled delivery, the contractor shall reimburse to the government the full replacement cost of the respective item. If an item is damaged by the contractor beyond repair, the contractor shall reimburse to the government the full replacement cost of the item; this cost will be offset as a deduction to the appropriate invoice. The Contracting

Officer and the Contractor shall mutually determine the amount of the allowable credit.

Failure to agree upon the value of the property or on the amount of credit due will be treated as a dispute under FAR 52.212-4(d) incorporated into this contract.

1.8.1. Fair Wear and Tear: The Contractor may claim that destruction or damage to articles is due to fair wear and tear. If the COR agrees, the Contractor is relieved of responsibility to replace that individual item. If no agreement can be reached between the aforementioned parties, the Contracting Officer will make a final determination in writing.

1.9 Contractor Full-Time Equivalent Reporting: The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Laundry contract via a secure data collection site. The contractor is required to completely fill in all required data fields at the Contractor Manpower Reporting

Application’s (CRMA) website http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1

October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each Calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application help desk. Uses and

Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data. User Manuals: Data for Air

Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

2.0 SERVICE SUMMARY (SS):

Performance Objective PWS

Para.

Method Performance Threshold

PO-1: Items must be delivered in accordance with the dates and times specified in the PWS.

1.1, 1.3 100% Inspection;

and validated customer complaints

75% of the delivery per month; or no more than 5 validated customer complaints per month

PO-2: Correct quantities of laundry are delivered.

1.2, 1.9 100% Inspection;

and validated customer complaints

95% of the time; or no more than 5 validated customer complaints per month

PO-3: Laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, and has a uniform appearance.

1.1, 1.7, 1.8

100% Inspection;

and validated customer complaints

95% of the time; or no more than 5 validated customer complaints per month

PO-4: Items are properly finished and packaged.

1.4,App

A

100% Inspection;

and validated customer complaints

95% of the time; or no more than 5 validated customer complaints per month

2.1. For PO-1: see specific remarks for each CLIN:

2.1.1. For FES Laundry Shirts & Pants (CLINS 0001, 1001, 2001, 3001, 4001): There is an average of 16 deliveries per month (due to Holidays, etc.) with 3 delayed deliveries allowed in a single month for each line item. If allowed delays are http://www.ecmra.mil/ http://www.ecmra.mil/ exceeded, a deduction of 2% from the total monthly invoice (for applicable

CLIN/subCLIN) shall be assessed for each occurrence that exceeds performance threshold allowed in a single month.

2.2. For PO-2, PO-3 and PO-4 (All CLINS): If objectives are not met, re-performance will be the preferred consideration. However, if problem persists, the

Contracting Officer has the option to assess alternative deductions.

3.0 GOVERNMENT FURNISHED FACILITIES, EQUIPMENT, SERVICES AND

MATERIALS: The government shall furnish or make available the following property and services:

3.1. The Government shall provide plastic bags for laundry, which may be contaminated with blood-borne pathogens to the contractor’s plant.

3.2. Government shall furnish all linens. Contractor shall return all unserviceable government articles in a separate, marked bundle. Government furnished items will be tagged or marked by the contractor so ownership is identifiable. Tags or marks will be inconspicuous on the garment.

3.3. Pickup and Delivery Tickets: Government shall provide an electronic version of pickup and delivery tickets to be used for this contact NLT 10 days prior to contract start. The Government reserves the right to alter the pickup and delivery tickets in any manner in order to best facilitate the client’s need.

4.0 CONTRACTOR FURNISHED PROPERTY:

4.1. Materials for distinctively identifying separate organizational items (tags, tabs, washable receipts, laundry pins, etc.)

4.2. Pickup and Delivery Vehicle: All laundry and dry cleaning shall be transported in clean, closed vehicles, provided by the contractor. The vehicle shall be maintained in a sanitary condition to prevent cross contamination. Breakdowns shall not relieve the contractor of responsibility to make scheduled deliveries under this contract.

Contractor’s vehicles shall meet all licensing requirements and be properly insured.

4.3. Industrial Laundry Carts: Contractor shall provide minimum of 2 laundry carts for FES storage at building 267 (606 F. Ave). Contractor shall provide all empty carts requested by the COR. Empty carts shall be left at building 267 during pickup for dirty linens to be collected for the next scheduled pickup. Contractor shall mark carts provided with contractor name and phone number.

FES Carts Requirements: Registry Brand “Bulk Poly Truck” Manufacturer Part #:

A48RGBF Supplier Part #: U6ZA48RGBF. Dimensions shall be equivalent to, but not exceed, the following: Capacity: 48 Cubic feet/38 Bushels

Outside L X W: 48'' X 28-1/2" Depth: 59'', Overall height: 66-1/2''

The Contractor shall provide the Registry Brand “Bulk Poly Truck” linen carts, or equal.

5.0 GENERAL INFORMATION:

5.1. Contractor Personnel: Contractor personnel shall present a neat and clean appearance and be easily recognized as contractor employees. The contractor shall provide contractor personnel working at Altus AFB FES with a method of identifying the company name, employee’s first and last name, and job title. This may be accomplished by a name badge or a company shirt. Employees must wear identification at all times.

Contractor personnel shall present professional conduct at all times while on Altus AFB.

Loud volumes and use of profanity are strictly prohibited.

5.1.1. Contract Manager: The Contractor shall provide a representative who shall be responsible for the performance of the work on this contract. The name of this person and an alternate(s) who shall act for the Contractor when the representative is absent shall be designated in writing to the Contracting Officer no later than the pre-performance conference. Contract Manager/Alternate should be available to the

Government during normal duty hours (7:30 am to 4:30 pm). The Contract manager or alternate shall be available to meet at Altus AFB with Government personnel designated by the Contracting Officer to discuss contract issues.

5.1.2. Restriction on Hiring Government Personnel: Contractor shall not employ any person who is an employee of the United States Government, either military or civilian if the employment of that person would create a conflict of interest, unless such person seeks and receives approval in accordance with Department of Defense

Joint Ethics publications.

5.2. Quality Control Plan: The Contractor shall develop and maintain a Quality

Control Plan (QCP) that has been accepted by the Government to ensure that laundry services are performed in accordance with commonly accepted commercial practices and the contract requirements. The Contractor shall submit the final written QCP plan

30 days after the award for acceptance.

5.3. Quality Assurance: The government intends to evaluate the contractor’s performance under this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will notify the contract manager or on-site representative. Government surveillance of tasks not listed in the SDS may occur at any time during the performance period of this contract.

5.4. Methods of Surveillance:

5.4.1. Periodic Surveillance: COR(s) qualified and assigned by the Government will inspect contractor pickup and delivery activities on an intermittent basis for adherence to cleanliness, finish, packaging/bundling, agreement of pickup and delivery counts or weights, and adherence to delivery schedules.

5.4.2. Validated Customer Complaints: This method is initiated when the QA receives a customer complaint. If the complaint is validated, it results in a required service being re-performed to the performance standards as stated in the PWS and

Services Summary without additional expense to the Government. The Contracting

Officer shall make final determination of the validity of customer complaints.

5.5. SECURITY REQUIREMENTS.

5.5.1. Pass and Identification Items: The Contractor shall ensure the following pass and identification items required for contract performance are obtained for employees and non-government owned vehicles requiring access to Altus AFB to perform contract requirements:

5.5.1.1. The contractor is responsible for providing information to assist in completing background checks for those employees requiring access to Altus AFB.

This information shall consist of, but not limited to, the following: full name to include first, middle, and last name, social security number, date of birth, address, driver’s license number and state of issue, number of years resident of the State of Oklahoma and Jackson County. This information will be protected under the procedures listed under the Privacy Act of 1974. A background check must be completed prior to unescorted access. Those contractor employees whose background checks reveal adverse criminal history may be denied access to Altus AFB.

5.5.1.2. The contractor is responsible for tracking and retrieving badges from employees upon separation, termination and/or completion of business on Altus AFB, Oklahoma. Badges from employees no longer working on the contract must be turned in to the Contracting Office within 30 days of leaving.

5.5.1.3. Businesses may lose base pass privileges if they fail to control use of the badges or do not return them upon completion of use. Excessive abuse may result in termination or a decision not to exercise option periods for this contract. Employees who abuse their badge privileges by attempting base access beyond the dates, times, locations or specified work and other limitations may be subject to revocation of base access.

5.5.2. Anti-Terrorism Information: Altus AFB, OK has an antiterrorism program that is responsible for helping secure and protect the base and personnel from terrorist attacks. As a contractor working on Altus AFB, OK, you and any sub- contractors you hire, are required to obey all orders from security forces, and participate in, and/or adhere to all security measures implemented during exercises, or real-world Force

Protection Condition changes (security posture changes). Additionally, you and any sub-contractors you hire are expected to report to base security forces any suspicious activities, packages, or items you see while conducting work on Altus AFB, OK.

Suspicious activities could include personnel conducting surveillance of the installation, unauthorized personnel requesting you help them gain access to the installation, or somebody asking a lot of questions about the base. In an effort to help familiarize you, your employees, and sub-contractors about antiterrorism, Altus AFB, OK will make awareness training available for review.

5.5.3. Travel Restrictions: Contractors are prohibited in areas of the installation other than their appropriate place of work and the routes to and from installation entry/exit points.

5.5.4. Traffic Laws: The Contractor and its employees shall comply with base traffic regulations. Traffic regulations include, but are not limited to:

5.5.4.1. Employees shall wear a seatbelt when operating or riding in any military, Contractor-owned, or privately-owned vehicle while on the installation.

5.5.4.2. Speed limits on AAFB are 25 MPH unless otherwise posted. Be aware of reduced speed limits and exercise caution when driving on base.

5.5.4.3. All vehicle operators on the installation shall not use cell phones unless the vehicle is safely parked or unless they are using a hands-free device. The wearing of any other portable headphones, earphones or other listening devices

(except for hand-free cellular phones) while operating a motor vehicle is prohibited.

5.5.5. Reporting Requirements: Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DOD personnel, contractor personnel, resources, and classified or unclassified defense information.

6.0 APPENDICES

A. Method of Finish and Packaging

B. Technical Definitions

C. Item Ownership

APPENDIX A – METHOD OF FINISH AND PACKAGING

Codes Description D Tumble Dry F Fold H On hanger, covered in garment bag P Press on commercial pressing equipment S Starch T Tied with string W Wash CF Wrap finished work in plastic DC Dry Clean WP Waterproof

ITEM FINISH &

PACKAGING

PACKAGE QTY

FES Requirement

Civilian Uniform Shirt W,D,P,S,H 01 ea.

Civilian Uniform Pants W,D,P,S,H 01 ea.

Military Uniform Shirt W,D,P,S,H 01 ea.

Military Uniform Pants W,D,P,S,H 01 ea.

APPENDIX B – TECHNICAL DEFINITIONS

LAUNDERING - The process by which soiled fabric items are cleaned and treated. The term includes cleaning by mechanical action or by hand in water solutions or industrial cleaning chemicals and other additives. For the purpose of this contract, the term includes repellent treating, bleaching, bluing, chemical rinse (sour), starching, ironing, and pressing operations as appropriate to the type of fabric and nature of soil.

CLEAN - Finished articles that are dry, free of visible soil, wrinkles, lint, and objectionable odors. Spots and stains are removed where practical to do so without damaging the fabric.

DRY CLEANING - Cleaning of articles by immersion in dry cleaning solvents and use of mechanical action. Dry cleaning may include pre-spotting and use of soaps and synthetic detergents as required to remove soil and stains.

UNSERVICEABLE ARTICLES - No longer useable or repairable for purpose intended.

PROCESSING - All soil, spots, and stains are removed during laundering without damage to fabric.

CLEANNESS - Each item is entirely clean, thoroughly dry and free of lint.

WHITENESS/COLOR - White fabrics are sparkling white, and free of yellow and gray tints or any other unsightly appearance. Colors are bright and clear.

SMELL - Articles are sanitized, free of objectionable odors to include no trace of washroom supplies left in fabrics.

STARCH - Articles such as shirts, trousers, utility clothing, and uniforms that have been starched and pressed have adequate body without excessive stiffness. Fluff dry items are not starched.

DRYNESS/SOFTNESS - Fluff dry items are completely dry and soft.

FINISH - Items such as shirts, trousers, utility clothing, uniforms and other wearing apparel must be machine finished so that all surfaces are smooth and wrinkle free.

There should be no rough, dry spots. These items should retain their original shape and size.

FLAT WORK - Flat work items are hand or machine pressed, folded and tied or wrapped in bundles.

LOST - Not returned within 24 hours of scheduled delivery date.

DAMAGE - A defective condition of an item due to improper processing resulting in the item not being suitable for return to service.

ADVERSE CONDITION - An item received from customer in a state beyond serviceability as determined by the QA Personnel.

DELAYED DELIVERIES – A delivery that is four or more hours overdue from the guidelines found in Sections 1.3 Service Schedule.

SANITARY - of or pertaining to health or the conditions affecting health, especially with reference to cleanliness, precautions against disease, etc.

a. Favorable to health; free from dirt, bacteria, etc.

APPENDIX C – ITEM OWNERSHIP

ITEM PROVIDED BY

CONTRACTOR

GOVERNMENT

OWNED

FES Requirement

Uniform Shirt YES

Uniform Pants YES

Personnel Laundry Bags YES