SOW - Digital Logging Recorder Tech Refresh - 2Aug22.docx

Statement of Work Digital Logging Recorder Tech Refresh 2 August 2022

1.0 PURPOSE

1.1 Scope

This Statement of Work is provided for the engineering, furnishing, installing, and testing of the Digital Logging Recorder (DLR) for the E911 Emergency Call Center (ECC) at Hurlburt AFB, FL. This DLR Tech Refresh will integrate but not upgrade the E911 Public Safety Answering System (PSAP) nor the Intelligent Workstation (IWS). The workstation and system(s) will be installed at Hurlburt Field, FL Fire Station #1, Building 90734 & Building 90215 Comm.

2.0 PROGRAM REQUIREMENTS

2.1 Program Requirements

This is a turn-key installation wherein the Contractor shall engineer, furnish, install, test (EFI&T) and train a DLR Tech Refresh of the Enhanced 911 solution one (1) at Hurlburt Field Fire Station #1, Bldg. 90734 and one (1) at Building 90215 Comm. These systems need to have Playback feature for legal purposes. The Contractor shall engineer, furnish, install, test, and make operational the latest Joint Interoperability Test Command (JITC) Approved Product List (APL) solution for the DLR to the newly installed equipment to original equipment manufacturer (OEM), industry and/or AF specifications with the appropriate vendor pass through licenses, and must be compatible with current E-911 system (VESTA/VELA). The Contractor shall provide all hardware, software, licensing, and training required for the use of all systems and equipment installed under this SOW.

2.2 Performance Period

The Government desires delivery of all work to be accomplished no later than 15 September. If the Contractor is unable to meet the desired delivery schedule, it may, without prejudicing evaluation of its offer, propose a delivery schedule. Any request or justification for change shall be made to the Contracting Officer in writing and must be approved by the Contracting Officer.

2.3 Joint Interoperability Test Center Approved Product List

The Contractor’s DLR solution(s) shall be on the JITC-certified APL. All equipment or system proposed shall be at the latest JITC-certified software version upon time of installation. The systems shall meet interoperability requirements of the JITC to ensure interface with commercial and military interface standards. Operating Systems and applications shall be configured in accordance with Security Technical Implementation Guides (STIGs). Contractor shall provide a copy of all Interoperability (IO) and Information Assurance (IA) certifications and approval letter as an attachment to the proposal. Proposed solution shall be installed in accordance with the JITC deployment guidelines.

2.4 Schedule

The Contractor shall provide a preliminary Integrated Management Schedule (IMS) at time of contract proposal. Contractor shall provide a Government approved final schedule within 14 working days prior to on-site work.

3.0 PROJECT EXECUTION

3.1 Site Coordination

The Contractor shall coordinate with Hurlburt Field, FL Communications Squadron and identified site POCs a minimum of 10 business days prior to arrival on site.

3.2 Government Delays

In the event that a government-caused delay requires the Contractor to incur schedule delays or additional costs, the Contractor must document and submit these changes to the Contracting Officer for their review and consideration prior to any change in schedule.

3.3 Routine Working Hours

Routine work efforts shall be performed during normal installation operating hours. Hurlburt Field, FL working hours will be Monday through Friday between 0730 and 1630. No weekend or holiday work will be performed.

3.4 Personnel Training and Certifications

All personnel identified to support this requirement must be trained and/or certified on the systems involved in this effort. Personnel identified to support this requirement must be able to provide training certification upon Government request. Project Managers and Systems Engineers shall be critical positions for this project. Project Managers and System Engineers assigned shall be, at minimum, intermediate level experience.

3.4.1 Special Qualifications

All installers shall be, at minimum, intermediate level of experience on the installation/programming of the proposed DLR system/Exacom. Upon request, Contractor shall provide proof of certification.

3.4.2 Information Assurance

The Contractor shall ensure that personnel accessing information systems have the proper and current IA certification to perform IA functions in accordance with DoD 8570.01‐M, Information Assurance Workforce Improvement Program, Ref 2.1.5. The Contractor shall meet applicable information assurance certification requirements, including (a) DoD‐approved IA workforce certifications appropriate for each specified category and level and (b) appropriate operating system certification for information assurance technical positions as required by DoD 8570.01‐M. Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing information assurance functions. Upon request, the contractor shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions, reporting current IA certification status and compliance.

3.5 Security Clearance

All contracted personnel shall comply with established security procedures for entering an installation and its facilities, including special security procedures for entry to restricted or controlled areas. The Contractor shall obtain necessary badges or documents required for entry to restricted or controlled areas, if applicable, to meet the requirements of this SOW. The Contractor shall coordinate with the site POC to obtain and return temporary badges and vehicle registrations. Contractors working under this SOW, as a minimum, shall have a favorable National Agency Check. However, if the proposed solution requires a need for access to Government system(s) requiring a higher security level, the Contractor shall ensure personnel have the proper security requirements at no additional cost to the Government.

3.6 Safety

No personnel presenting potential threats to the health, safety, security, general wellbeing, or operational mission of the installation and its population shall be employed by the Contractor during the execution of this SOW. Compliance with AFI 91-202, Air Force Mishap Prevention Program is mandatory.

3.7 Implementation

The Contractor shall have ultimate responsibility for the successful deployment and cutover to the new infrastructure. Any work deemed non-compliant shall immediately be re-worked at the Contractor’s expense. This task shall include all necessary work required to connect to the existing infrastructure providing a fully functional network solution.

The Contractor shall conduct, support, or participate in program management and technical reviews, meetings, and conferences, as required, to ensure effective and efficient SOW execution. The Contractor shall ensure protection of government property to prevent damage during the period of time the property is under the control or in possession of the Contractor. The Contractor shall ensure that any damages incurred during the execution of this SOW shall be repaired at the Contractor’s expense.

3.8 Conformance to Standards

All equipment and system solutions shall conform to the applicable industry standards and mil specs as identified in the following table. Also, if any standards aren't identified below but are applicable contractor shall conform to those as well.

Table 3.8.1 Industry Standards Organizations

1. Federal Information Processing Standards (FIPS).

United States Department of Commerce National Technical Information Service 5285 Port Royal Road Springfield, VA 22161 http://www.itl.nist.gov/fipspubs/

2. Military Standards, Specifications, and Regulations (MIL-STDs, DoD-STDs).

Standardization Document Order Desk Bldg. 4, Sec. D, 700 Robbins Ave. Philadelphia, PA 19111-5094

3. National Computer Security Center (NCSC) Documents.

Office of Standards and Products National Computer Security Center Fort Meade, MD 20755-

4. National Institute for Standards and Technology (NIST) (formerly National Bureau of Standards, NBS) Documents.

National Institute for Standards and Technology US Department of Commerce Washington, DC 20234

5. Code of Federal Regulations (CFRs).

Superintendent of Documents US Government Printing Office Washington, DC 20402 http://www.access.gpo.gov/nara/cfr/

6. American National Standards Institute (ANSI) Documents.

American National Standards Institute 11 West 42nd Street New York NY 10036 http://www.ansi.org/

7. Electronic Industries Association (EIA) Standards.

Electronic Industries Association (Alliance) 2001 Pennsylvania Avenue NW Washington DC 20006

(202) 457-4942 http://www.eia.org/

8. Institute of Electrical and Electronics Engineers (IEEE) Standards.

Institute of Electrical and Electronics Engineers 445 Hoes Lane PO Box 1331 Piscataway NJ 08855-1331 http://www.ieee.org/

9. International Standards Organization (ISO) Documents.

American National Standards Institute 1430 Broadway New York, NY 10018 http://www.iso.ch/iso/en/ISOOnline.openerpage

10. Data Interchange Standards Community (E- Business) Data Interchange Standards Community 333 John Carlyle Street Suite 600 Alexandria, VA 22314 http://www.disa.org/

11. International Committee for Information Technology Standards INCITS Secretariat c/o Information Technology Industry Council 1250 Eye Street NW Suite 200 Washington D.C. 20005 http://www.ncits.org/

12. International Telecommunications Union

ITU

Place des Nations CH-1211 Geneva 20 Switzerland http://www.itu.int/home/

13. Unified Facilities Criteria (UFC) UFC-3-580-01 22 June 2007 Telecommunications Building Cabling System Planning, Design and Estimating Whole Building Design Guide http://www.wbdg.org/references/docs_refs.php

14. Telecommunications Industry Association (TIA) 1320 N. Courthouse Rd., Suite 200 Arlington, VA 22201 http://www.tiaonline.org

3.9 System Installation Plan (SIP) / Project Support Agreement (PSA) A System Installation Plan (SIP) / Project Support Agreement (PSA) is required for this SOW no later than thirty (30) days prior to project installation. The SIP/PSA shall be approved by the base prior to the start of any onsite work. The system must be installed with little or no disruption to existing services. Any disruption of service must be coordinated with the Government

3.10 DLR Turn Over

The Contractor shall assist the Government in completing the AFTO Form 747, Communications and Information Systems Acceptance Certificate. Configuration Management information shall be provided to site POCs as part of this SOW as PDF files. The Contractor shall provide as-built documentation including, but not limited to:

a. Bayface layout drawings and diagrams of the chassis/shelf/cabinet identifying installed cards, modules, equipment, etc.

b. The as-built documentation shall also include cable and power drawings/specifications, floor plans, and engineering specifications generated in support of the installation of the system.

c. The documentation shall include, if needed, drawings that depict the overall installed system configuration and network topology.

d. Documentation shall also include an equipment listing with serial/model numbers and manufacturer specifications.

e. The Contractor shall provide an inventory of any newly installed equipment and software, identification of test results, site-specific “as-built” engineering drawings, and a summary of any open items.

4.0 TECHNICAL REQUIREMENTS

4.1 Baseline

The contractor shall provide an E911 DLR solution outlined in section 4.2. The contractor shall be responsible for providing all premise wiring and networking elements to facilitate the requirements that support the system connectivity from the demarcation or the fiber patch panel.

4.2 Baseline Requirement

EFI&T a Digital Logging Recorder (DLR) in the Emergency Control Center (ECC). The ECC building number is 90734, to include alternate ECC Bldg 91350, also to include Bldg 90215 Comm. The system shall include all hardware, software, and installation to support the Exacom DLR Tech Refresh with the latest JITC APL Software load. Unless otherwise specified, the Contractor shall perform all tasks (premise and power wiring) as necessary to provide a complete working system. The PSAP shall provide, at a minimum, the following features.

a. Training: Contractor will provide training at the end of the installation of the Exacom solution per the quote. Training will be conducted by the Installation technician. Contractor will provide 4 training sessions during normal business hours.

b. Acceptance Test Plan (ATP): Contractor will provide a written ATP prior to the installation of the project. Contractor will perform the ATP test with the customer at the completion of the Exacom install. If conducting the ATP test needs to be coordinated and or scheduled with third parties, please let contractor know prior to the installation. Significant delays with performing the ATP could cause extra installation fees.

4.3 System Performance Requirements

The DLR/Exacom system shall meet the following minimum performance requirements.

4.3.1 Performance - Voice Switching System Interoperability

The following performance requirements shall be met. The system shall be interoperable and directly interface with Host Voice Switching Systems (VSS) that perform the base level voice communications and unified capabilities. At a minimum the system shall directly interface with Multi-Function Soft Switches (MFSS), WAN Soft Switches (WANSS), Multi-Function Switches (MFS), Local Session Controllers (LSC), End Offices (EOs), and PBXs without the addition of a PBX. System must be compatible with current E-911 system (VESTA/VELA). It is acceptable for the proposed system to offer soft-phone software that is integrated with the system.

5.0 GENERAL TESTING REQUIREMENTS

5.1 Test Results

Test results shall be reviewed upon test completion, and a Government POC shall sign the system test acceptance upon complete satisfaction that the system has passed all the required test procedures. Test results shall be included with the as-built documentation.

5.2 Site Acceptance/Project Completion

Site acceptance and project completion shall be considered as accepted/completed per the SOW and the successful testing of the installation. Only the Government Site POC shall authorize site acceptance showing the site agrees that all testing, implementation, and training was successful. Site acceptance is required prior to invoicing.

The Government reserves the right to refuse final acceptance until all discrepancies have been resolved to the satisfaction of the Government. The Contractor shall prepare a project discrepancy list, report detected issues during meetings, and track all discrepancies until resolved. The Government will review and monitor all discrepancies and deliverables. The discrepancy list shall include any problem(s) detected and identified during the upgrade. The Contractor shall retain a history of discrepancies. Problems identified during the upgrade period shall be documented, provided to the Government, and corrected prior to final acceptance.

Site acceptance shall conclude upon successful installation, commissioning, connecting and testing of the position. The Contractor’s task completion form shall be used to document this completion. The document shall be forwarded through the SOW manager for approval prior to base signature.

6.0 LOGISTICS SUPPORT

6.1 Warranty

The Contractor shall provide warranty services for workmanship deficiencies and equipment provided or installed. Warranty period shall begin upon site acceptance (reference paragraph 5.1.2 of this SOW). The Contractor shall provide warranty services for workmanship deficiencies and equipment installed for a period of one (1) calendar years. The Contractor shall provide written procedures and required information (24/7 contact number) for sustainment and warranty services prior to cutover in the site acceptance form or as an attachment to the site acceptance form. This information to include, but is not limited to, written confirmation of the warranty period and phone numbers and contact information/procedures for technical support, troubleshooting assistance, and replacement of faulty cards/equipment. The Contractor shall notify the site POC 90 days prior to warranty expiration.

6.2 Packaging, Handling, Storage, and Transportation.

The Contractor shall be responsible for packaging, handling, storage, transportation, staging, and deployment of any equipment and materials provided as part of this SOW. The Contractor shall be responsible for the removal and disposal of items installed/replaced under this installation and shall comply with all applicable industry rules and regulations. Any equipment removal and/or disposal shall be coordinated with a designated official at the host base communications squadron.