Attachment_5_-_Custodial_PWS.pdf

FA4417-15-R-0007 Attachment 5

Custodial Services Performance Work Statement

Hurlburt Field, FL

PERFORMANCE WORK STATEMENT

CUSTODIAL SERVICES

16 DECEMBER 2014

Hurlburt Field

Florida

Hurlburt Field Custodial Services PWS

TABLE OF CONTENTS

SECTION NUMBER AND TITLE PAGE NUMBER

1.0 Description of Services 3

2.0 Service Summary (SS) 11

3.0 Government Furnished Property and Services 13

4.0 General Information 14

5.0 APPENDICES 20

Appendix A, Air Force Custodial Common Frequency of Service Standards 21

Appendix B, Estimated Square Footages and Cleaning Level 29

Appendix C, Floor Plans and Maps 43

Appendix D, Required Reports/Forms 44

PERFORMANCE WORK STATEMENT FOR CUSTODIAL SERVICES

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Hurlburt Field, FL in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service

Summary (SS). Cleaning frequencies are established in Appendix A, Air Force Custodial Common Frequency of Service Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in

Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, AF standards, instructions, and commercial practices.

1.1 Facility Cleaning Services:

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.2 Carpeted Floors. Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient vacuum cleaners which shall offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 Stairways/Elevators/Handicap Lifts. All floor surfaces shall be cleaned in accordance with paragraph

1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 Clean Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.5 Trash Collection/Removal (Centralized Locations). Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations. The contractor is responsible for replacement of plastic trash bags.

1.1.6 Drinking Fountains. Contractor shall clean all facility drinking fountains. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge and stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup.

1.2.2 Restroom Floor Care. All floor surfaces shall be maintained in accordance with paragraph 1.1.1 by effective routine cleaning. Moveable items shall be tilted or moved to clean underneath.

1.2.3 Stock Restroom Supplies. Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap do not run out. Supplies shall be stored in designated areas identified by facility managers. If supplies run out prior to the next service date, the contractor shall refill within two hours of notification.

1.2.4 Restroom Trash Removal. All trash containers in restrooms and locker rooms shall be emptied, trash disposed, trash bag replaced, and containers returned to their original locations. The contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 Periodic Cleaning Services: (Services performed on a monthly, semi-annual, annual basis)

1.3.1 Periodic Non-Carpeted Floor Maintenance. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 Periodic Carpet Restorative Cleaning. Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried.

1.3.3 Periodic Dusting. Low dusting includes all surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes all surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.3.4 Periodic Exterior/Interior Glass. All exterior and interior glass, including glass in windows, doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4 Special Cleaning Requirements:

1.4.1 Child Development Center (CDC). Designated CDC facilities shall be maintained in accordance with

AFI34-248 Child Development Centers, summarized below and in Appendix A. Kitchen areas are not part of the contractor’s responsibility for cleaning. CDC hours are from 6:00 am to 5:30 pm. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily, at least one cleaning will be performed during operational duty hours.

1.4.2 Special Clearance Requirements; Child Development Center and Youth Center.

1.4.2.1 In accordance with DoDI 1402.5, “Criminal History Background Checks on Individuals in Child Care

Services,” a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Services Squadron

Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry

(CSR) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.2.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed

NAC is not on file. (DODI 1402.5, E.6.1.2) (AFI 34-248, 5.3.1)

c. A National Agency Check (NAC) or National Agency Check with Inquiries (NACI) has been requested for each individual staff and contractor. If the results of the NAC or NACI were not completed within six months, follow-up action has been conducted and documented until the NAC or NACI is completed.

(AFI 34-248, 5.3.1/5.3.2)

d. Record re-verification of the IRC and a Defense Central Index of Investigations (DCII) has been completed for all contract workers every 5 years. (AFI 34-248, 5.3.2)

e. All Contractor employees shall sign a statement indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, 5.3.3)

1.4.2.2 Criminal Background History Check Procedures.

Potential contract employees shall report to the Force Support Squadron (1SOFSS) Security Monitor to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the 1st Special Operations Security

Forces Squadron (1SOSFS) located in building 90603, 521 Cody Ave. The Security Monitor shall initiate an

Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The Security Monitor shall also initiate a National Agency Check (NAC), which encompasses a State Criminal History Repository (SCHR)

Check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the Contracting Officer (CO). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on Hurlburt Field with an unfavorable or derogatory NAC report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family

Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. National Agency Check (NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of

Investigation (FBI). Contractor employees may be permitted to work before completion of the NAC provided the employee is working within sight of an individual who has successfully completed a background check.

c. Contractor employees have the right to obtain a copy of the background check report from the Security

Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC or youth center

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3 Required Training. All Contractor employees working at the CDC and/or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-248, 5.4.4) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC and/or Youth Activity Center receive this training.

1.4.4 Required Documentation. The Contractor shall provide to the CO, COR, and CDC Director prior to the contract start date a summary spreadsheet listing of all employees proposed to work in CDC and/or Youth

Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1e.) for assignment to work in the CDC and/or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph

1.4.1 through 1.4.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or

Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC Director prior to starting work on an annual basis.

1.4.4.1 Immunizations. All contractor employees assigned to the CDC and/or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All Contractor employees must have the following immunizations required by AFJI-48-110, “Immunizations and

Chemoprophylaxis” prior to an employee being allowed to work. The Contractor shall be responsible for providing certification to the CO, COR, and CDC Director that all of his/her employees meet the above conditions prior to the contract start date. Payment for any required immunizations will be incurred at the

Contractor’s expense.

Mumps Measles Tuberculosis Skin Test Hepatitis A

Rubella Tetanus Vercelli Pertussis

Diphtheria Polio Hepatitis B Annual Flu Shot

1.4.4.2 All employees shall wear a nametag or other identifying apparel. (AFI 34-248, 8.7.7)

1.4.5 Special Services Requirements. The Contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Child Development Centers, Youth Center/School

Age Program, Fitness Centers), identified in Appendixes A and B, in order to meet the requirements of this

PWS and the Service Summary (SS). Minimum cleaning frequencies are established in Appendix A, AF

Custodial Common Frequency of Service Standards.

1.4.5.1. Cleaning Requirements Child Development Center. Physical contact shall not be allowed and contractor employees shall not be alone with children unsupervised.

1.4.5.1.1 Disinfecting, Cleaning and Sanitizing Solutions. The Contractor shall store cleaning solutions in a non-brand name container and/or clearly labeled as “BLEACH WATER”. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US EPA and so state on the label.

Examples:

Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers.

Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Examples:

Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.5.1.2 Cleaning Products Approval. The Contractor shall provide a list of all cleaning products to be used in CDCs and Youth Activity Centers to the CO, COR, and the directors of those facilities 10 calendar days prior to the period of performance or as changes are made to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children.

1.4.5.1.3 Cleaning Equipment/Materials. Trash, mops, brooms, and cleaning buckets shall be inaccessible to children.

1.4.5.1.4 Tables, Chairs, and Highchairs. The Contractor shall clean and sanitize all tables, chairs, and highchairs.

1.4.5.1.5 Food Preparation and Diaper Changing Tables and Adjacent Walls. The Contractor shall clean food preparation tables, diaper changing counters, sinks, and adjacent walls with hot water and detergent and then sanitize with a bleach solution.

1.4.5.1.6 Non-Carpeted Floors. The Contractor shall clean and sanitize the floors IAW 1.1.1 (not including restrooms).

1.4.5.1.7 Classroom Toilets and Fixtures. Toilets, sinks and adjacent walls (up to a height of four feet) shall be cleaned with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.1.8 Classroom Restroom Floors. The Contractor shall clean classroom restroom floors first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.1.9 Periodic Non-Carpeted Floor Maintenance. The Contractor shall clean all non-carpeted floors

IAW 1.3.1, after operating hours. The Contractor shall remove all movable furniture prior to cleaning.

1.4.5.1.10 Carpeted-Floors. The Contractor shall clean all carpeted areas IAW 1.1.2, when children are not present, or as required to maintain clean and sanitary conditions.

1.4.5.1.11 Periodic Carpet Restorative Cleaning. The Contractor shall clean all carpets IAW 1.3.2, after hours, to ensure carpets are completely dry prior to facility operations.

1.4.5.1.12 Trash Containers and Diaper Pails. The Contractor shall empty trash cans and diaper pails. The

Contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the trash containers which the contractor services. The Contractor shall disinfect trash containers and diapers, first with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.1.13 Drinking Fountains. Clean drinking fountains with sanitizing solution IAW 1.1.6.

1.4.5.1.14 Door Knobs. Clean door knobs with sanitizing solution.

1.4.5.1.15 Cabinets and Millwork. The Contractor shall clean and sanitize all cabinets and millwork. Surface shall have a clean appearance free of soil, stains, residue and other removable matter.

1.4.5.1.16 Walls. The Contractor shall clean and sanitize walls (up to a height of four feet) with hot water and detergent and then sanitized with the bleach water solution.

1.4.5.2 Cleaning Requirements Youth Center. The School Age Program is located in the Youth Center and is required to maintain the same standards as the Child Development Center, outlined in 1.4.5.1

1.4.5.3 Cleaning Requirements Fitness Centers.

1.4.5.3.1 Bleachers and Stairs. The Contractor shall sweep under, remove and pick up all debris on and around bleachers.

1.4.5.3.2 Periodic Bleacher and Stair Cleaning. The Contractor shall clean bleachers and stairs IAW 1.1.1.

1.4.5.3.3 Sauna Benches. The Contractor shall clean and sanitize benches. Surface shall have a clean appearance free of soil, stains, residue and other removable matter.

1.4.5.3.4 Sauna Doors. The Contractor shall clean and sanitize the door and glass. Surface shall have a clean appearance free of soil, stains, residue, streaks and other removable matter.

1.4.5.3.5 Sauna Walls. The Contractor shall clean and sanitize walls. Surface shall have a clean appearance free of soil, stains, residue and other removable matter.

1.4.5.3.6 Equipment. The Contractor shall clean and sanitize all areas where the equipment comes into contact with the ground. Surface shall have a clean appearance free of soil, stains, residue and other removable matter.

1.4.5.3.7 Clean Walls. The Contractor shall clean and sanitize walls up to 6 feet. Padded wall surfaces shall be cleaned in its entirety. Surface shall have a clean appearance free of soil, stains, residue and other removable matter.

1.4.5.3.8 Clean Mirrors. The Contractor shall clean and sanitize all mirrors. Surface shall have a clean appearance free of soil, stains, residue, streaks and other removable matter

1.4.5.3.9 Clean Glass. The Contractor shall clean and sanitize interior glass up to 6 feet in racquetball and basketball courts. Surface shall have a clean appearance free of soil, stains, residue, streaks and other removable matter

1.5 Contractor Provided Equipment and Supplies.

1.5.1 Contractor-Furnished Equipment/Vehicles. The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation.

1.5.1.1. All equipment used in the performance of this contract shall be in good operable condition and carry a

U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2 The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs.

Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.5.2 Contractor Furnished Restroom Supplies. Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle. Toilet Tissue: Two-ply. Paper Towels: Brown Roll Dispenser type. Hand Soap: Liquid anti-bacterial non-staining soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial non-staining soap when installed dispensers are non-operational. Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

1.6 Miscellaneous Requirements

Turn off unnecessary lights

Report fire hazards, conditions, and items in need of repair to the COR

Turn in lost and found articles to the COR

Notify the COR when unauthorized or suspicious persons are seen on the premises

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2. Service Summary (SS): The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions -

Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

2.1 Quality Control The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The contractor shall submit a final copy of their Quality Control Plan for acceptance at the pre-performance conference. Any changes to the Quality Control Plan must be accepted by the CO and COR prior to implementation. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

Performance Objective PWS Para Performance Threshold

SS-1 Facility Cleaning

Service a. Non-Carpeted

Floors b. Carpeted Floors c.

Stairways / Elevators /

Handicap Lifts d. Walk-off

Mats e. Trash Removal f.

Drinking Fountains

1.1, inclusive No more than 5 valid defects per month

SS-2 Restrooms/Locker

Rooms Cleaning Services a.

Clean and Disinfect b. Floors

c. Supplies d. Trash Removal

1.2, inclusive No more than 5 valid defects per month

SS-3 Periodic Cleaning

Services a. Hard Floor

Maintenance b. Carpet

Restorative Cleaning c.

Dusting d. Exterior/Interior

Glass

1.3, inclusive. 0 defects per month

SS-4 Special Requirements

a. Child Development Centers

b. Fitness Centers c. Youth

Center d. School Age Program

1.4, inclusive No more than 3 valid defects per month

SS-5 Quality Control

Inspection procedures are followed and documented in accordance with Contractor’s

Quality Control Plan

2.1 1 valid defect per month

2.2. Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a

Performance Assessment Report (PAR) for issuance to the contractor. The contractor shall respond to the

CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3 Performance Assessment.

2.3.1 Periodic Surveillances. This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.19). Periodic validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof, shall be used for COR scheduled inspections and results documentation. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service within 2 hours after notification. Exceeding the performance threshold for any of these performance objectives in any one month period shall result in a warning or letter of concern from the CO. Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions -Commercial Items, Inspection/Acceptance.

2.3.2 Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. Validated customer complaints shall be re-performed within 2 hours of notification. Exceeding the performance threshold for performance objectives in any one month period shall result in a warning or letter of concern from the CO. Exceeding the performance threshold for performance objectives for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions -Commercial

Items, Inspection/Acceptance.

2.4 Periodic Progress Meetings. The CO, Functional Commander, COR Supervisor, COR, other government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance.

The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities. The government will provide 550 square feet of office and storage space in building 90055. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 Government Furnished Supplies and Equipment. None.

3.3 Government Furnished Utilities. The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 Utility Conservation. The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 Telephone Service. The Government shall only provide base and local commercial telephone service.

Long distance service, if desired, shall be at the contractor’s expense.

3.5 Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 Solid Waste Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 Wastewater Disposal. The Contractor shall dispose of all wastewater from cleaning operations, e.g.

mopping, stripping, and waxing, into facilities sanitary sewer system. The Contractor shall not dispose of wastewater to the outside environment or any drainage system outside of the facilities, e.g. parking lot drains, storm water ditches/ponds or wetlands.

3.8 Mail Service. The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4. General Information

4.1 Hours of Operation. The Contractor shall perform the services required under this contract during the following hours. The Contractor is not required to perform services on Federal Holidays and associated non-duty days.

4.1.1 Normal Base Hours. Base hours of operation are 6:30 AM to 4:30 PM Monday through Friday. The

Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 Base Wide Facilities, Hours of Operation. The Contractor shall perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours. Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift or Late Night Shift.

Day Shift -Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm

Night Shift -Monday-Friday, if applicable Saturday and Sunday 4:00 pm through 12:00 am

Late Night Shift -Monday-Friday, if applicable Saturday and Sunday 12:00 am through 7:00 am

4.1.2.1. Base Wide Facilities, Hours of Operation with Special Restrictions:

Facility

Number

Facility Description

Service

Hours of Operation or Restrictions

90322 Commando Fitness

Center

Special Services Before or after normal duty hours. (One restroom/locker room cleaning during duty hours.)

90517 Aderholt Fitness Center Special Services Before or after normal duty hours. (One restroom/locker room cleaning during duty hours.)

91007 Riptide Fitness Center Special Services Before or after normal duty hours. (One restroom/locker room cleaning during duty hours.)

4.1.3 Child Development Center (CDC), Hours of Operation. 6:00 AM to 5:30 PM Monday through Friday.

All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

4.2 Federal Holidays and Associated Non-Duty Days.

New Year’s Day -1 January

Martin Luther King Day -3rd Monday in January

President’s Day -3rd Monday in February

Memorial Day -last Monday in May

Independence Day -4 July

Labor Day -1st Monday in September

Columbus Day -2nd Monday in October

Veteran’s Day -11 November

Thanksgiving Day -4th Thursday in November

Christmas Day -25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance. Additionally, a list of associated non-duty days will be provided through MAJCOM Guidance by the COR annually.

4.3 Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

4.4 Performance of Services During Crisis Declared by the National Command Authority. According to

Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services

During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are essential to be performed during a crisis.

4.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes. The

Contractor shall comply with all requirements and procedures IAW AFFAR 5352.242-9000, Contractor

Access to Air Force Installations. The contractor shall submit the employee listing at the pre-performance conference and to the CO monthly as changes occur. All documentation shall be submitted for identification badges and base access devices to the Visitor Control Center (VCC) after the employee listing has been submitted to the CO.

4.6 Cleaning and Restroom Supplies. The Contractor shall furnish a listing of all approved cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO. After award, any new cleaning supplies added to the contract will need acceptance by the CO before being used on the installation. The cleaning inventory supply list shall contain the following information:

Product name

Manufacturer

Item use

Disposal procedures if material remains after usage

Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies.

A Material Safety Data Sheet (MSDS) shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item.

NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use. Products containing phenol compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.

4.6.1 Hazardous Material Identification. The AF intent is to use environmentally safe non-HW products in performance of this contract. Material Safety Data Sheets (MSDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) or any other material designated by a government technical representative as potentially hazardous and requiring safety controls. MSDSs must be submitted by the Contractor upon contract award. Failure to provide MSDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract. The Contractor must have approval/review from the base Hazardous Material

Management Process (HMMP) team including Bio-Environmental (BEE), CE and SEG sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require

MSDSs. The Contractor shall submit Manufacturers specific MSDSs, appropriate container size, estimated monthly consumption quantities, and process information to the CE HAZMAT Program Manager for input into the Enterprise Environmental Safety and Occupational Health Management Information System (EESOH-

MIS) to establish an Authorized Users List (AUL) (IAW AFI-32-7086). The Contractor will appoint a primary and alternate HAZMAT monitor who is responsible for submitting monthly consumption data for reporting purposes, and new MSDSs, container size and quantity for any additions or changes to the AUL prior to bringing them on the installation. The Contractor shall maintain one copy of the MSDSs for each hazardous material line item used within the work center. The Contractor shall not use products that are or contain Toxic

17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent

Bioaccumulative and Toxic (PBT) chemicals. Any HM containing one of these banned substances will not be allowed on base.

4.7 Spill Response. The Contractor will be briefed on Hurlburt Field, FL spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs. In the event of a spill, please call 911 immediately. Contact

1 SOCES/CEAN at 884-4251 for additional information and guidance.

4.8 Hazardous Material/ Waste Management. The Contractor shall assume responsibility for the collection, storage, transport and disposal of all hazardous waste generated from services provided under this custodial contract. Contractor shall manage hazardous waste in accordance with the Resource Conservation and

Recovery Act and all state, federal, local and Hurlburt Field rules and regulations.

4.8.1 Prior to starting work on base, the Contractor shall attend the Hurlburt Field hazardous waste training class held monthly at the Base Education Center. Reservations can be made by contacting the Hurlburt Field

Hazardous Waste Program Manager, Mr. Randy Trent, 884-7923, randy.trent@hurlburt.af.mil. The class is free of charge and lasts about 2.5 hours.

4.8.2 Hurlburt Field reserves the right to assume responsibility for the disposal of hazardous waste generated from this contract; therefore, the Contractor shall coordinate waste types and quantities with the 1 SOCES

Environmental Element prior to making off site hazardous waste transport and disposal decisions. All hazardous waste for which Hurlburt Field assumes responsibility shall be collected by the Contractor and transported to the Hurlburt Field Hazardous Waste 90 Day Storage facility, 623 Red Horse Road, Bldg 90523.

mailto:randy.trent@hurlburt.af.mil

4.8.3 Contractor shall establish a hazardous waste Initial Accumulation Point (IAP) for waste that cannot be turned in immediately as generated, and shall manage the IAP in accordance with the Hurlburt Field Hazardous

Waste Management Plan and above-mentioned directives. IAP’s are usually not required for custodial services. Contact the hazardous waste manager, Mr. Randy Trent, if hazardous waste will be both generated and stored at any facility on base.

4.8.4 Contractor shall establish a Universal Waste Accumulation Point for fluorescent lamps and batteries that cannot be turned in immediately as generated, and shall manage the accumulation point in accordance with the

Hurlburt Field Hazardous Waste Management Plan.

4.8.5 Typical regulated wastes that the Contractor may generate from custodial services include light bulbs and fluorescent lamps, spent batteries, outdated or unusable cleaning supplies, aerosol cans (including empty aerosols), paints, etc.

4.9 Hazardous Material Handling. The Contractor shall handle and store HAZMAT’s IAW AFOSHSTD 91-

501 Air Force Occupational Safety and Health Standard, Chapter 22, Flammable and Combustibles and HFI

32-2001 Base Fire Protection Program, Chapter 10.26, Flammable Liquids - Uses and Storage.

4.10 Training. The Contractor shall ensure all employees complete the local Air Force Hazardous

Communication, Asbestos Awareness and Hazardous Waste training. The Contractor shall appoint a primary and alternate HAZMAT and Hazardous Waste monitor. Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within Hurlburt Field, FL and complete MSDSs immediately upon receipt of new chemicals, products, or materials.

4.11 Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

4.12 Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on

Hurlburt Field, FL.

4.13 For Official Use Only (FOUO). The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD

Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.14 Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.15 Physical Security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.16 Contract Manager. The Contractor shall designate a Contract Manager and alternate in writing to the CO no later than the pre-performance conference and anytime changes are made. The Contractor shall establish and maintain an office through which the Contract Manager or alternate(s) can be contacted during work hours.

The Contract Manager or alternate shall be available during normal duty hours to meet on the installation within 1 hour with the government personnel designated by the CO to discuss problem areas. The Contractor shall provide the CO telephone number(s) where validation results and complaints can be reported. The

Contractor shall also provide to the CO the names and phone/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the

Contractor whenever personnel changes occur. The Contract Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.17 Personnel. Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

The…