Addendum No. 0001 REVISED PWS.docx

Attachment 1

PERFORMANCE WORK STATEMENT (PWS)

Non Personal Services Dated 28 JUL 10

Medical Treatment Facility Laundry Services

For the 375th Medical Group, Scott AFB IL

OPR: 375th MDSS/SGSL

1. DESCRIPTION OF SERVICES AND GENERAL INFORMATION: The contractor shall provide all plant facilities, personnel, equipment, tools, materials, supplies, transportation, supervision and other items and services necessary to perform linen laundry pickup and delivery services to the 375th Medical Group (MDG) Clinic, 310 W. Losey Street, Building 1530, Scott Air Force Base, IL. 62225. A full range of hospital textiles will be processed during the period totaling an estimated 6,350 pounds per month. (See 4.0 for a list of all hospital linen items covered under this requirement.) The contractor shall perform these services in accordance with the standards specified in this Performance Work Statement (PWS) and in accordance with the Joint Commission for Accreditation of Health Care Organizations (JCAHO), and/or Accreditation for Ambulatory Health Care (AAAHC) and Centers for Disease Control (CDC). Contractor shall ensure that its operations comply with any certification of labeling requirements arising from any state or local Department of Health Regulations.

1.1 LAUNDRY SERVICES: The laundry cleaning process for all linen used by the MDG shall be completed in accordance with the standards of JCAHO and AAAHC infection control guidelines and all other state and federal requirements for health care facility linen. Laundry services required include pick-up and delivery of linen as described in paragraph 1.8 Delivery Schedule below. The annual weight requirements for the 375th MDG laundry services are estimated to be 6,250 pounds per month or approximately 75,000 pounds per year.

All cleaned blue flight blankets are to be protectively shrink-wrapped. EACH BLUE BLANKET WEIGHS APPROXIMATELY ONE POUND. These blue flight blankets are used on medical evacuation aircraft. The weekly requirements for the wash and shrink-wrap of blue flight blankets for the air evacuation flights vary greatly depending upon aircraft traffic. The average is estimated to be approximately 100 blankets per month or approximately 1200 blankets per year.

1.2 INVOICES: A copy of all invoices shall be submitted monthly through Wide Area Work Flow (WAWF) for actual costs of pounds processed. WAWF procedures will be provided in the contract award. The Quality Assurance Personnel (QAP) shall review invoices for services/quantities received. The WAWF website is https://wawf.eb.mil.

1.3 COUNT AND WEIGHT OF LINEN: All soiled linen will be weighed by the 375th MDG prior to pickup. The contractor will also weigh the soiled linen and will record the weight on laundry tickets, a copy of which will be provided to the 375th MDG. The 375th MDG will maintain accurate daily records of the weights of laundered items (or other special handling) for monthly billing purposes. The 375th MDG will count each type of item processed for that day’s delivery.

1.4 COLOR CODED ITEMS: All items such as, but not limited to, gowns, jackets, robes, coats and trousers, etc. that are marked with color-coded size (on collar, neckband or waistband) will be folded in such a manner that the color code or size is easily visible on each garment. Scrubs and other linen shall be separated by color and size.

1.5 WORKMANSHIP AND SANITATION: Delivered items shall conform to the generally accepted industry standards of quality, cleanliness, finish, appearance and packaging, including the published standards of the International Fabricare Institute, and the National Association of Institutional Linen Management. The items shall not only be clean in the sense of being free from soil and stain, but also free from bacteria, fungi and microorganisms, including pathogens and disease producing organisms. All work performed shall be done under sanitary conditions.

1.6 REPAIR: The contractor shall repair, at its expense, all damages to individual garments that occur while in the custody of the contractor, to include rips, tears, holes, open seams, replacement of buttons and repair or replacement of broken zippers. Any item with a rip or tear in excess of four inches long is considered damaged beyond repair. All items considered as damaged beyond repair according to this paragraph shall be returned to the 357th MDG marked for the attention of the QAP. Thread, material, zippers and buttons of the same type, texture, manufacture quality, color and color fastness as that used in the manufacture of the articles shall be used for repair and replacement. The contractor is not responsible for repair of unserviceable items received.

1.7 TRANSPORTATION OF LINEN: The contractor shall provide impermeable carts to segregate, store and transport clean and soiled 375th MDG linens. Separate containers shall be used for transporting clean and soiled linen. Each cart shall be fully closed and covered during transportation to prevent contamination. All clean items are to be protected from contamination and soiling during transit to 375th MDG. At no time shall clean items be allowed by contractor personnel to touch or to be stored with soiled, blood stained or contaminated items. Should this occur, the clean linen or items will be returned to the contractor for complete reprocessing at the contractors expense.

1.8 DELIVERY SCHEDULE: The contractor shall deliver clean linen and pickup soiled linen from the 375th MDG Clinic (Building 1530) twice a week on Tuesday, and Friday excluding the Federal Holidays listed in paragraph 1.9 below. All soiled items shall be processed and returned not later than the next scheduled delivery date. Delivery and pick-up will occur during the workday, not earlier than 8:30 am or later than 10:30 am. The contractor shall be responsible for loading and unloading laundry carts.

1.9 FEDERAL HOLIDAYS: The contractor is not required to provide services on the following ten (10) Federal Holidays; New Year’s Day, Birthday of Dr. Martin Luther King, Jr., President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. The delivery/pick-up schedule for recognized holidays will be accomplished the first government workday following the holiday.

1.10 VEHICLE CLEANING REQUIREMENTS: The vehicle used in the transportation of the items called for in this contract shall be clean, conform to commercial standards, and be equipped to protect against contamination of all items during transport. After transporting soiled and contaminated laundry, the vehicle interior shall be cleaned and sanitized. After the vehicle has been sanitized, it shall be free from dirt, dust, litter, dry soil and odor before loading clean linen. The vehicle being used to transport laundry shall be subject to examination at all times by the government POC.

1.11 IMPERMEABLE LAUNDRY CARTS: The contractor shall ensure that the customer has a minimum of six (6) cleaned and sanitized impermeable laundry carts available at the 375 MDG each day. Carts should have caster or other similar wheels for ease of mobility.

1.12 LAUNDRY CART CLEANING REQUIREMENT: After transporting soiled linen, the linen carts shall be steam cleaned and sanitized, they shall be free from dirt, dust, litter, debris, dry soil and odor before loading clean linen. The contractor shall remove any debris lodged around the wheels of carts.

1.13 PRODUCTS AND MATERIALS: Cleaning products required in the performance of this PWS shall meet as a minimum, Green Seal Product Standards. See the website at (http://www.greenseal.org/certproducts.htm). If it is determined that a product does not meet Government performance requirements, the contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (website is http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content.

Bio-based products shall be used upon issuance of the bio-based product listing from the United States Department of Agriculture (USDA), http://www.usda.gov. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. Before implementing any change that will result in a change to the contract price, the contractor shall submit to the Contracting Officer a price proposal within 30 calendar days following receipt of change. An equitable adjustment (price increase or decrease) will be negotiated, if applicable, under the “Changes” clause of the contract.

1.14 CONTRACTOR FURNISHED ITEMS & SERVICES: Except for those items specifically stated as government furnished, the contractor shall furnish all materials and incur all costs associated with the transportation and performance of this contract in accordance with all its terms and conditions.

1.15 CONTRACT MANAGER: The contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name and phone number of this person and an alternate(s) who shall act for the contractor when the primary contract manager is not available shall be designated in writing to the Contracting Officer and the Quality Assurance Personnel at the start of contract. The Contract Manager or alternate shall have full authority to act for the contractor on all contractual matters relating to the daily operations of this contract.

1.15.1 The Contract Manager must be able to read, write, speak, and understand English.

1.15.2 The Contract Manager must have prior experience with hospital laundry, and infectious control procedures.

1.16 SCOTT AIR FORCE BASE SECURITY REQUIREMENTS:

1.16.1 CONTRACTOR CONSENT TO BACKGROUND CHECKS: The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by Law Enforcement Agency Data System (LEADS) through the National Crime Information Center. LEADS checks will verify if a person is wanted by local, state, and federal agencies. All contractor and subcontractor personnel must consent to LEADS background checks. Contractor and subcontractor personnel who do not consent to an LEADS check will be denied access to the installation. Information required to conduct an LEADS check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. The contractor shall provide this information using the Scott AFB Form 21, Contractors Consent for Background Check, and shall submit it in conjunction with the contractor’s request for either base or vehicle passes. Completion of a successful LEADS check does not invalidate the requirement for an escort when contractor or subcontractor personnel are working within controlled or restricted areas. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Persons later found to be undocumented or illegal aliens will be remanded to the proper authorities. The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this clause. Furthermore, nothing in this clause shall excuse the contractor from proceeding with the contract as required.

1.16.2 BADGES: The contractor is required to provide identification badges for their employees. All contractor personnel shall wear these badges while on duty on the government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Size, color, style, etc. are to be mutually agreed to by contractor and government. The contractor’s identification badge will not be used as an entry requirement for installation entry or into any government designated controlled or restricted area.

1.16.3 CONTRACTOR REGISTRATION OF VEHICLES ON SCOTT AFB: All contractor or contractor employees’ vehicles used for the performance of this contract shall comply with all local, state and federal regulations. Additionally, any base pass shall be surrendered to Security Forces upon demand to positively identify the individuals need to be on Scott AFB.

1.16.4 ACCESS TO INSTALLATION DURING FORCE PROTECTION CONDITIONS (FPCONs): Contractors will be assigned a mission essential designation IAW requirements contained in SAFBI 31-101/Installation Security Instruction. Only the installation commander or the unit commander requesting contract support will assign the mission essential designation.

1.16.5 PROPERTY PROTECTION: Property protection for the facility where the contractors’ primary work center is located will be the responsibility of the local facility manager and local Government Security Manager, or their duly authorized representative IAW AFI 31-101, The Air Force Installation Security Program and command/local directives. The contractor shall safeguard all government-owned equipment and materials in his/her possession or use.

1.16.6 SAFEGUARDING CLASSIFIED OR UNCLASSIFIED INFORMATION: The contractor shall meet Air Force standards for storing, processing, and handling classified information and systems. Additionally, all resources (e.g. maps, publication/instructions, photos) provided by the government to assist the contractor in the performance of their contract will be surrendered upon termination of employment or the end of the contract performance period.

1.16.7 NON-DISCLOSURE AGREEMENTS: To safeguard information, the contractor shall enter into non-disclosure agreements with the responsible local security manager.

1.16.8 PRIVACY ACT: Work on this project requires that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

1.16.9 NEW CELL PHONE POLICY EFFECTIVE 01 APRIL 06: Drivers are not permitted to talk on their cell phones without a hands-free device while driving on Air Force installations. This restriction applies to all government-owned vehicles (GOV) at all times ON BASE OR OFF BASE as well. Vehicle operators on a DOD installation and operators of GOV's shall not use cell phones unless the vehicle is safely parked or they are using a hands-free device. The wearing of other portable headphones, earphones or other listening devices (EXCEPT HANDS-FREE CELLULAR PHONES) while operating a motor vehicle is prohibited in accordance with Joint Traffic Regulation Air Force Instruction 31-218 (I), Motor Vehicle Traffic Supervision. Using a cell phone while driving without a hands-free device will be considered a "primary offense", which means that the violator will be able to be stopped solely for this offense. Drivers who violate this restriction will be given three assessment points against their driving records or an appropriate fine. Drivers should be aware that if two or more violations are committed, even on a single occasion, a ticket may be given to the driver for each violation.

1.17 PUBLICATIONS AND FORMS: Publications that apply to this PWS are listed below. The publications have been coded as mandatory (M) or recommended (R). The contractor is obligated to follow those publications and use those forms coded as mandatory to the extent specified in other sections. The Government at the start of the contract shall provide all applicable Air Force Instruction’s (AFI's). The contractor shall maintain current revisions of mandatory documents. Documents identified as (R) refer to reference materials that aid the contractor in understanding related tasks. The Contractor shall implement procedures required by industry regulation to accomplish requirements of this PWS.

AAAHC Standards

M

1.17.1 CHANGES TO PUBLICATIONS: The Government may provide follow-on requirements to the contractor when changes occur. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. The contractor shall immediately implement those changes that result in a decrease or no change in the contract price and notify the Contracting Officer in writing of such change. Should a decrease in contract price result, the contractor shall provide a proposal for a reduction in the contract price to the Contracting Officer. Before implementing any change that will result in an increase in contract price, the contractor shall submit to the Contracting Officer a price proposal within 30 calendar days following receipt of the change by the contractor. The Contracting Officer and the contractor shall negotiate the change into the contract under the provisions of the contract clause entitled “changes.”

2. SERVICES SUMMARY:

No more than five (5) errors per month.

2.1 QUALITY CONTROL: The contractors shall utilize their own internal Quality Control processes in the performance of this contract. The quality control plan and supporting documentation shall be made available to the Government for review upon request, should there be repeated unsatisfactory performance. As a minimum, the contractor’s Quality Control procedures shall address the areas identified in paragraph 2, Services Summary.

2.2 COMMUNICATION: The contractor shall maintain open and professional communication with members of the 375th MDG. QAP personnel will validate complaints. All complaints will be reported to the QAP in writing for validation and corrective action. Failure of the contractor to correct validated complaints will be considered failure to perform.

2.3 GOVERNMENT QUALITY ASSURANCE PERSONNEL (QAP): Appointed Quality Assurance Personnel from the functional area receiving the contract services will participate in the administration of this contract specifically to evaluate contractor performance and provide a report of inspection to the Contracting Officer. Inspection and acceptance for services will be accomplished by 375th MDSS/SGSLF as the duly authorized representative of the Contracting Officer. The contractor will be notified in writing by the Contracting Officer of the names, duties, and limitations of the Quality Assurance Personnel. Final inspection and acceptance of services rendered shall be at the delivery location. Any items found to have been unsatisfactorily cleaned shall be re-cleaned by the contractor at no additional cost. Such items will be identified by the Quality Assurance Personnel. The unsatisfactory item(s) shall be returned for re-performance with the next scheduled pick-up after the unsatisfactory condition is identified.

2.4 CONTRACTOR QUALITY ASSURANCE: The contractor shall provide and maintain an inspection system acceptable to the Government covering the services under this contract. Complete records of all inspection work performed by the contractor shall be maintained and made available to the Government during contract performance. The Government reserves the right to inspect the contractor’s facility and observe the in-process work to assure that the performance is in accordance with the requirements of the contract.

2.5 PERFORMANCE MEETINGS: The Contracting Officer may require the contractor to meet with the Contracting Officer, Contract Administrator, Functional Area Chief (FAC) and/or QAP personnel as often as deemed necessary. The contractor may request a meeting with the Contracting Officer when deemed necessary. Meetings will be documented in the contract file with written minutes signed by the contractor and Contracting Officer or Contract Administrator. Should the contractor not concur with the minutes, such non-concurrence shall be provided in writing to the Contracting Officer within ten (10) calendar days of receipt of the minutes.

3. GOVERNMENT FURNISHED PROPERTY: The Government will provide impervious bags for laundry contaminated with defined body fluids and a loading dock for the purpose of loading and unloading linen.

4.0 TYPES OF LINEN TO BE CLEANED AND WORKLOAD ESTIMATES. Below are the types of linen to be cleaned as well as the method of finish and/or the packaging standard expected for each type of item.

Method of finishes abbreviations:

W-Wash, D-Tumble Dry, F-Fold, G-Germicide Treatment, I-Press on Flatwork Ironing Equipment, S-Shrink Wrapped

4.1 WORKLOAD ESTIMATE: Approximately 6,250 pounds per month or 75,000 pounds per year for all items listed in # 4.0 above EXCEPT the Blue Flight Blankets and 100 pounds per month or 1,200 pounds per year for these Blue Flight Blankets. There are no seasonal highs or lows however, the monthly workload may increase or decrease by approximately 20% due to amount of patients being routed through the clinic due to real world events.

Addendum No. 0001, dated 28 Jul 10