PWS_31_January_2018_Base_Laundry_Services_revised_2_March_2018.DOCX

Attachment 1

PERFORMANCE WORK STATEMENT

FOR

14TH FORCE SUPPORT SQUADRON BASE LAUNDRY SERVICES

COLUMBUS AFB MS

31 January 2018

Table of Contents

NON-PERSONAL SERVICES

1. DESCRIPTION OF SERVICES

The Contractor shall provide all facilities, personnel, equipment, tools, materials and supplies, transportation, supervision and other items and services necessary to perform laundry services for the 14th Medical Group (MDG), 201 Independence Drive; 14th Force Support Services (FSS)/FSF Lodging Facility, 179 Webb Street; and 14th Civil Engineer Squadron (CES) Fire Station Dormitory Building 998 at Columbus AFB (CAFB), MS. The Contractor shall perform these services in accordance with (IAW) the standards specified in this Performance Work Statement (PWS), Association for Professionals in Infection Control and Epidemiology (APIC), Text of Infection Control and Epidemiology (Section 103 Laundry, Linens and Textiles), Medical Group Instruction (MDGI) 44-106, Infection and Exposure Control Program, as well as infection control procedures set forth by the Accreditation Association for Ambulatory Health Care (AAAHC). The Contractor shall ensure that its operations comply with any certification of labeling requirements arising from state or local Department of Health regulations. The contractor shall not perform inherently governmental functions as defined in Federal Acquisition Regulation (FAR) Subpart 7.5, Inherently Governmental Functions, in relationship to this PWS.

1.1. LAUNDRY SERVICES

The linen cleaning process for all linen used by the Lodging Facility shall be completed IAW the standards of the current state and federal requirements for linen. The linen cleaning process for all linen used by the MDG shall be completed IAW the standards of the AAAHC, Medical Group Instruction (MDGI) 44-106, Infection and Exposure Control Program, and all other current state and federal requirements for hospital linen. Laundry and linen are to be picked up, and correct quantities delivered serviceable, free from all visible dirt, debris, dampness, offensive odors, mildew, cleansing chemicals residue, and properly packed and handled (see Appendix C, Workload Estimates, Identification of Linen and Standard Packaging).

1.1.1. Medical Group Special Requirements

Items turned in to the Contractor by the 14 MDG will be pre-counted. The final number will be listed on a computerized linen record keeping system developed at the MDG, and a copy provided with the dirty linens when they are picked up. The Contractor shall return the original copy of the record with the clean linen upon delivery. The Contractor shall ensure that the laundry items do not come into contact with other customers' items and all packaging must be accomplished with plastic film unless otherwise specified in this PWS.

Pick-Up and Delivery The Contractor shall pick up and deliver customer identified items at the Medical Group Facility, Lodging, and the Fire Station. When a holiday occurs on a scheduled pick up or delivery day, the scheduled pickup and delivery will be performed on the last workday prior to the holiday (Monday through Friday). The Contractor is required to pick up and deliver identified items to the customer's facilities: Medical Facility, Building 1100; Tuesday and Friday between 0800 and 1500 hours; Lodging Facility, Building 955; Monday, Wednesday, and Friday between 0730-1000 and 1300-1500; the Fire Station Dormitory, Building 998; Monday through Friday between 0730 and 1630 hours.

The contractor shall be responsible for pick-up and delivery of articles, as well as the return of unserviceable articles to the designated point-of-service. If any articles are lost or damaged during the contractor’s performance, repair or replacement shall be rendered at the expense of the contractor at the option of the U.S. Government.

The contractor shall ensure to protect the U.S. Government’s interests at all times by planning for and making ready all manner and means to satisfactorily receive and process the estimated workload quantities of laundry and dry cleaning articles.

Services Squadron Pick-Up and Delivery Schedule

48-hour turnaround

NOTE Lodging Linen Building 955: Items picked up on Monday should be returned on Wednesday, Wednesday will be returned Friday, Friday items will be returned on Monday.

The contractor shall provide pick-up and delivery services as specified on this PWS. The frequencies and times specified shall be considered the minimum acceptable standards for performance. Customers needing additional delivery/pick-up, must coordinate with the Linen Manager or representative to receive approval.

Count of Articles The contractor shall be liable for the return of the same quantity of items and same kind of articles furnished for service under this contract.

The contractor shall utilize “each” as the primary unit of measure for tracking and accounting for all items laundered or dry cleaned under this contract.

Transfer Slips. Transfer Slips will be created and generated by the contractor and will at a minimum include 3 copies, the item name, size (if applicable), item count and price per item. The contractor shall provide original slips accurately recording all pick-up and delivery transactions to the Contracting Officer’s Representative (COR). One copy of each slip shall be provided to the linen pickup personnel at Lodging by the end of each day a transaction is made, one copy be retained in contractor’s record file and one copy will be presented with the monthly invoice.

Signature on the pick-up slips and delivery slips shall constitute an agreement between the contractor and the U.S. Government representative as to the accuracy of the count of articles in and out the pick-up/delivery point.

The Contractor shall clearly mark the top of all transfer slips “Services and specify each entity as such, i.e., Collocated Club or Lodging” – for services performed.

Unserviceable Articles Unserviceable and non-repairable articles no longer usable for the purpose intended will be returned in a separately marked bundle after laundering or dry cleaning. The contractor shall return all unserviceable and non-repairable articles in a separate bundle to the government. All unserviceable articles shall not be laundered but shall be returned to the U.S. Government’s representative at the respective pick-up and delivery points.

Terms of Materials and Associated Costs Except for those items specifically stated in paragraph 3.1. as government furnished, the Contractor shall furnish all materials and incur all costs associated with the transportation and performance of this contract IAW all its terms and conditions.

A facility equipped and ventilated so as to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust IAW with local, state and federal requirements, including Occupational Safety and Health Administration (OSHA). The Contractor's facility shall be subject to inspection at any time by the CO or designated representative. See Appendix D for the Laundry Facility Inspection Checklist that will be used while performing the inspection.

All employees handling medical linen are required to receive initial and annual refresher training conducted by a knowledgeable/qualified individual(s). The training will include proper personal hygiene, proper hand washing procedures, proper use of personal protective equipment; identifying, bagging, handling and transporting contaminated laundry; how to handle and dispose of sharps (e.g., needles, scalpels, etc.) or other biohazardous materials that might have inadvertently been left in the soiled laundry when it was handled, and training on bloodborne pathogens. Reference OSHA 29 CFR 1910.1030 (d)(4)(iv) and 29 CFR 1910.1030 (g)(2)(i). The Contractor is required to have an Exposure Plan to specify what procedures will be used if an employee is accidently exposed to infectious diseases, bloodborne pathogens, or is injured by any item found in the soiled laundry items. The Contractor is required to maintain training records, subject to examination by the Government at any time, and to provide the Government with proof that these requirements have been met. Use of a spreadsheet or other list containing the employee's names, dates and types of training received, employee's signature, and the name(s) and signature(s) of the trainer will meet this requirement.

All employees handling medical linen are required to receive the appropriate Hepatitis B vaccine or a signed waiver per OSHA regulations. Reference OSHA 29 CFR 1910.1030 (f)(2). The Contractor is required to maintain records to document vaccinations or waivers, subject to examination by the Government, and to provide the Government with proof that these requirements have been met (could be added to spreadsheet referenced in paragraph l.2.4.2. above).

Cleanliness and Finish All articles delivered from cleaning shall conform to the current generally accepted industry standards of quality, cleanliness, finish and appearance. All articles should look and smell clean when bundled in appropriate bundles. The use of bleach on whites and unscented fabric softener will be used to extend the life of all linens and improve the feel of the fibers.

All bundled articles shall be delivered in a sealed shrink-wrapped in a sanitary plastic film. All articles on hangers shall be encased in a plastic film cover or bag to prevent soiling during transportation and temporary storage. All bundled items should be alike for example, full sheets bundled together with only full sheets. Since all sheets are uniform in color, the contractor should identify the size of the items bundled with either a T for twin, F for full, Q for Queen and K for King. Sheets, pillowcases and face cloths should be bundled in bundles of 20 while towels, bath mats, hand towels and shower curtains shall be bundled in bundles of 10. Blankets and comforters should be bundled in 2s or each depending on the thickness of the fill and labeled for size.

The linen carts used for the transportation of cleaned and packaged linen shall protect the packaged linen from environmental contamination, i.e., rain, dust, or other such hazards.

Items that have not been properly cleaned or finished to acceptable industry standards shall, at the option of the U.S. Government, be re-cleaned by the contractor at no additional cost to the U.S. Government. Such articles returned and reported by the customer as unsatisfactory shall be verified by QAP by utilizing guidelines set forth, Services Summary (SS) portion of this PWS. The contractor shall be responsible to ensure the article(s) returned are identified and packaged separately for delivery after re-performance has been satisfactorily accomplished.

Draperies.

The contractor shall re-shape draperies to their original size, with pleats, after cleaning.

Linen Carts.

Contractor will provide the appropriate size linen carts with wheels, solid walls, floor, and top. One cart will be for clean linen and the other will be for dirty linen. The clean and dirty linen carts will be distinguishable by color. All the clean carts will be one color while all dirty carts will be another color. At no time will clean linen be carried in a dirty linen cart and at no time will dirty linen be carried in a clean linen cart. The linen carts will be used for transporting linen from the contractor’s truck to the clean linen room and to pick up dirty linen from the dirty linen room and transport to the contractor’s truck.

REPAIRS.

Except for articles determined to be unserviceable, the contractor shall repair all minor rips, tears, pulled or open seams and holes caused by contractor during the contract cleaning process, using threads and materials of comparable quality, color, color fastness and texture as was used in the original manufacture specifications of the article. The contractor shall also replace all broken and missing buttons with suitable replacements of similar color, appearance and quality, if cause of such damage is attributable to the contractor. All such repairs shall be made with no additional costs incurred by the government.

LOST/DAMAGED ITEMS

Replace any items lost or damaged due to negligence or poor work performance at no additional expense to the government. The COR will identify missing items at delivery; damaged items will be identified within 48 hours of discovery. It is the policy of the Government that damaged linens are not used or sent for cleaning so there should not be any damaged linen being returned. Should this occur, a request for replacement of reimbursement will be filed.

a. The contractor shall indemnify the U.S. Government for any loss or damage to articles furnished for service under the contract.

b. Validation of any claims for loss or damage shall be made by the CO based on factual (documentary) evidence produced by the U.S. Government’s representatives and/or the contractor.

Service Summary Performance Standards The Service Summary (SS) table illustrated below lists service functions that are considered critical to contract performance and to the operational areas for which they affect. The contractor shall ensure the successful execution of these service standards at all times. A defect in these services shall result when the percentage of correct service shown in the right column of this table is not met. One hundred percent performance is required when, due to the unique nature and importance of the service, the service, if not performed, or performed un-satisfactorily, cannot be re-performed with a successful outcome. When this occurs, a defect will be recorded and reported to the CO for appropriate action.

0. Performance Evaluation The Government will evaluate the Contractor performance by appointing a Contracting Officer’s Representative(s) (COR) to monitor performance to ensure services are rendered. The COR will evaluate the Contractor performance through inspections of SS items and investigation of all customer service actions and complaints. The Government may inspect each task as completed or increase the number of quality control inspections if deemed appropriate due to repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the Government may reduce the number of quality control inspections if performance standards warrant a decrease. The performance threshold briefly describes the minimum acceptable levels of service required for each performance objective. The absence of any specific contract requirements shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

Service Deficiency If any of the services do not conform to contract requirements, the Government may require the contractor employees to perform the services again in conformity with contract requirements, at no increase in contract amount. When the deficiency in services cannot be corrected by re-accomplishing the performance, the Government may require the contractor employees to take necessary action to ensure future performance conforms to contract requirements or reduce the contract price to reflect the unsatisfactory services performed.

Quality Assurance The Government shall monitor the Contractor's performance IAW the Government's Quality Assurance Surveillance Plan (QASP). The Government will evaluate the contractor’s performance to ensure services are received in accordance with the requirements of the contract. Any task within the PWS may be inspected if deemed necessary by the Government.

The Government will inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in the contract. The COR will inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a DD Form 2772, Contract Discrepancy Report (CDR), for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the COR within 10 calendar days of receipt.

Periodic inspections CORs may evaluate the contractor’s performance through periodic inspections of the contractor’s quality control program and objectives in the SS.

100% Surveillance CORs may perform 100% surveillance of critical tasks in the SS each time they occur.

Customer Complaint The Government will receive and investigate complaints from various customers located on the installation. The COR will determine the validity of the customer complaint and refer the complaint to the contractor for resolution. Any disagreement or disputes will be referred to the CO for a final decision.

Customer Feedback The Government will collect, validate and document customer feedback using the same process as with Customer Complaint.

Government Remedies The CO will follow FAR Part 52.212-4, Contract Terms and Conditions -- Commercial Items, for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

GOVERNMENT-FURNISHED PROPERTY AND FACILITIES

0. FURNISHED ITEMS

The Government will provide, without cost to the Contractor, the items listed below.

Facilities At the Medical Facility the Government will provide a loading dock and an inside area for the purpose of loading and unloading linen. The Government will ensure there is one serviceable laundry cart available for the contractor at all times to hold clean laundry. Carts will be of the type and design to allow proper disinfection to eliminate the possibility of cross contamination and will be large enough to hold at least two days’ worth of clean laundry.

At Lodging the Government will provide an inside area for the purpose of picking up and delivering laundry.

At the Fire Department the Government will provide an inside area for the purpose of picking up and delivering laundry.

Bags for contaminated items will be provided at the Medical Facility; Lodging will bundle their soiled laundry in sheets tied at the corners.

GENERAL INFORMATION

0. HOLIDAYS

Columbus AFB observes all Federal holidays. In the event a holiday falls on a delivery day, the Contractor provides services IAW paragraph 1.1. above:

New Year’s Day - 1 January Martin Luther King Day – 3rd Monday in January Washington’s Birthday – 3rd Monday in February Memorial Day – last Monday in May Independence Day – 4 July Labor Day – 1st Monday in September Columbus Day – 2nd Monday in October Veterans Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

In addition to the days designated as holidays, the Government observes the following days: Any other day designated by Federal Statute and any other day designated by Executive Order.

HOURS OF OPERATION

Normal hours of operation are 7:30 a. – 4:30 p.m. Monday through Friday of each week. The contractor is not required to provide service on recognized Federal Holidays. If the holiday falls on a Saturday, observation is on the previous Friday. If the holiday falls on a Sunday, observation is on the following Monday. Pick-up/drop-off will be completed on the first workday following the holiday.

MOBILITY DEPLOYMENT, DISASTER PREPAREDNESS, EXERCISES, AND OTHER CONTINGENCIES

Upon notification by the CO, provide laundry service and support to meet surge requirements due to mobilization and unexpected mission requirements for the duration of the contingency. Contractor costs incurred as a result of this paragraph will be negotiated separately IAW contract clause 252.243-7002 (Certification of Requests for Equitable Adjustment) and billed under the Contingency Services contract line item number (CLIN) of this contract.

Quality Assurance The government will appoint a COR to monitor performance to ensure services are received. The COR will evaluate the contractor’s performance through intermittent on-site inspections of the contractor's quality control program and receipt and investigation of complaints from base personnel. The government may inspect each task as completed. The government may increase or decrease the number of inspections as deemed appropriate based upon the contractor’s performance. The contractor shall be responsible for initially validating customer complaints. However, the COR will make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract price. When the defects in services cannot be corrected by re-performance, the Government may require the Contractor to take necessary action to ensure that future performance conforms to contract requirements.

U.S. Government Remedies The CO will follow the requirements of Federal Acquisition Regulation (FAR) 52.212-4, Contract Terms and Conditions for Commercial Items, as incorporated into the contract, for contractor’s failure to correct nonconforming services.

Contractor’s Personnel.

Contract Manager The contractor shall provide a contract manager who shall be responsible for the performance of the contract. The contract manager shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract.

The contract manager shall be able to read, write, speak, and understand English. The contract manager or alternate(s) shall be available during normal duty hours and be able to meet with U.S. Government personnel designated by the CO within 24 hours to discuss deficiencies.

The contract manager or alternate(s) shall be available during normal duty hours and be able to meet with U.S. Government personnel designated by the contracting officer within 24 hours to discuss problem areas.

Contract Employees Contract personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the company name or by wearing appropriate badges that contain the contractor’s company name and the employee’s name. Contractor employees shall identify themselves as contractor employees by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. Contractor personnel shall wear the identification badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each Contractor employee shall wear the identification badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

The Contractor’s on-site personnel shall effectively communicate verbally and in writing. Employees shall be able to read, write and speak English. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

The contractor shall not employ persons for work on this contract if such an employee is identified to the contractor by the contracting officer as a potential threat to the health, safety, security, general well-being, or operational mission of CAFB and its population.

The contractor shall not employ any person who is presently an employee of the U.S. Government when and if the employment of that person would create a conflict of interest or perception of conflict nor shall the contractor employ any person who is presently an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives prior approval from his or her commander. In addition, the contractor shall not employ any person presently employed with the Department of the Air Force if such employment would constitute conflict of interest.

The contractor is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform within the standards prescribed in this contract. Their absence at any time shall in no way constitute a valid reason for non-performance under this contract.

Post Award Conference/Periodic Progress Meetings/Multi-functional Team Meetings The Contractor agrees to attend any post-award conferences convened by the contracting office. In addition, the CO, COR, and other government representatives may meet periodically with the contractor to review the contractor’s performance. At these meetings, the CO will apprise the Contractor of how the Government views the contractor’s performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate actions shall be taken to resolve outstanding issues. The Contractor’s attendance and participation in these meetings shall be at no additional cost to the Government.

EMERGENCY SERVICES

This refers to the shortened turnaround time, which is required for emergency items (estimated 0-2 times per year). The maximum turnaround time on any emergency item(s) shall not exceed 24 hours without prior Government authorization.

TRANSPORTATION OF LINEN

Carts for transportation of all linens shall be provided by the contractor. Soiled items and clean items shall not be transported together. If they are transported in the same vehicle at the same time, then they should be separated by a barrier. Separate containers shall be used for transporting clean and soiled linen. Each cart shall be covered during transport to prevent contamination. All clean items are to be protected from contamination and soiling during transit IAW APIC Volumes I and 2; Laundry, Linens, and Textiles.

VEHICLE CLEANING REQUIREMENTS

The vehicle used in the transportation of the items called for in this contract shall be clean, conform to commercial standards, and be equipped to protect against contamination of all items during transport. After transporting soiled and contaminated laundry, the vehicle interior shall be cleaned and sanitized. After vehicle has been sanitized, it shall be free from dirt, dust and litter, debris, dry soil and odor before loading clean linen. Vehicle being used to transport laundry shall be subject to examination at all times by the Government.

PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY

These positions are designated as non-mission essential; therefore services will not be required when the facility is closed at the direction of the commander. This includes base closure for inclement weather, as directed by the Wing Commander. The Contract Administrator will notify the Contract Manager if the facility is closed due to inclement weather or for other reasons. On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours. Emergency situations (i.e., accident and rescue operations, civil disturbances, natural disasters, military contingency operations, and exercises) may necessitate the Contractor provide increased or reduced support as determined by the Contracting Officer. The Government will negotiate an equitable adjustment with the Contractor for the cost of these emergency requirements.

Invoice At the end of each month, the contractor shall prepare an invoice (request for payment), detailing total piece count and cost for all laundry and dry cleaning services transactions rendered for respective articles. The contractor shall submit those invoices to the COR no later than the 5th day of the following month.

Service during Labor Strikes (if applicable) Because the services called for under this contract are of critical importance to the Air Force, the Government reserves the right to take over performance of this contract in the event of a labor strike by the Contractor’s employees. In such event, the services shall be performed exclusively by Air Force employees and not a mix of Air Force and non-striking contractor employees. Under such circumstances and at the direction of the CO, the Contractor will remove its non-striking work force from the performance site and not interfere in any way with government performance. The Contractor further agrees under such circumstances to permit the Government to use any essential contractor-furnished property.

SECURITY REQUIREMENTS

Base Entry Procedures The contractor shall notify the 14th Security Forces Squadron (14 SFS/S5B) at Columbus AFB, 30 days before on-base performance of the contract begins. The notification shall include:

The contractor shall ensure the following pass and identification items required for contract performance are obtained for contractor and non-government owned vehicles:

The contractor shall return all identification media to the Pass & ID office upon completion/termination of the contract, as appropriate.

Traffic Laws. The contractor shall comply with the installation traffic code as specified in Mississippi State Law.

Smoking in AETC Facilities Contractors are advised that the Commander, Air Education and Training Command (AETC), has placed restrictions on the smoking of tobacco products in AETC facilities. AFI 40-102, Tobacco Use in the Air Force, and AFI 40-102/AETC Sup I, outline the procedures used to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

DOD Freedom of Information Act (FOIA) The contractor shall comply with the requirements of DoD Regulation 5400.7/Air Force Supplement, DoD Freedom of Information Act Program. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. If the Contractor receives a FOIA request, the Contractor shall ensure it is delivered immediately to the base FOIA manager (14 CS/SCBR) for processing. The FOIA manager will task a Government official who, as the authorized official, will make the decision on releasing Government records.

For Official Use Only (FOUO) The Contractor shall create and maintain FOUO material IAW DoD 5400-7R, DoD Freedom of Information Act Program, Chapter 4, and AI 33-129, Web Management and Internet Use, paragraph 8 and Attachment 6. Mark all documents meeting the requirements identified in DoD Regulation 5400-7/Air Force Supplement, paragraphs C3.2.l.2 thru 3.2.1.9 as "For Official Use Only" IAW instructions identified in paragraph C4.2.1. Safeguard all sensitive data IAW DOD Regulation 5400.7/Air Force Supplement, paragraph C4.4. When documents containing FOU.O material are authorized for destruction, shred the records so that the pieces cannot be reconstructed. Degauss or overwrite magnetic tapes or other magnetic media. The Contractor shall comply with AFI 71-101VI, Criminal Investigations Program, requirements. The Contractor shall report to an appropriate authority any information or circumstances of which they are aware, which may pose a threat to the security of DOD personnel, contract personnel, resources, and classified or unclassified defense information.

Physical Security The Contractor shall safeguard all government property, including controlled forms, provided for Contractor use. At the close of each work period, government equipment, facilities, and other valuable materials shall be secured.

Entry Procedures to Controlled/Restricted Areas The Contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work.

Possible Threats Contractor personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, Contractor personnel, resources, and classified or unclassified defense information."

Key Control The Contractor will not be issued any keys.

COMMUNICATIONS

The Contractor shall maintain open and professional communication with members of the Fire Station Dormitory, MDG, and Lodging. Complaints validated by the COR shall be reported in writing to the Contract Administrator and to the Contractor for action. Failure of the Contractor to correct validated complaints raised by the COR will be considered failure to perform.

PERFORMANCE EVALUATION MEETINGS

The CO may require the Contractor to meet with the CO, Contract Administrator, COR, and other Government personnel as often as deemed necessary. The Contractor may request a meeting with the CO when deemed necessary. Meetings will be documented in the contract file with written minutes signed by the Contractor and the CO, or Contract Administrator. Should the Contractor not concur with the minutes, such non-concurrence shall be provided in writing to the CO within ten (10) calendar days of receipt of the minutes.

ENVIRONMENTAL MANAGEMENT

In order to comply with federally mandated environmental preference programs and Department of Defense (DoD) "Green Procurement Program" (GPP) policy, Columbus AFB requires the use of environmentally preferable products and services. These program elements include: recovered material products, energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, priority chemicals, and environmentally preferable products. These program elements are described on the Office of the Federal Environmental Executive (OFEE) website (http://www.ofee.gov).

PRODUCTS AND MATERIALS

Cleaning products required in the performance of this PWS shall meet as a minimum, Green Seal Product Standards (http://www.greenseal.org/certproducts.htm). If it is determined that a product does not meet Government performance requirements, the Contractor shall submit a proposed alternative that would meet the performance requirements with the lowest environmental impact for evaluation and acceptance. Products that fall under the Environmental Protection Agency (EPA) Comprehensive Procurement Guidelines (CPG) (http://www.epa.gov/cpg) shall meet the minimum recovered (recycled) content. Bio-based products shall be used upon issuance of the bio-based product listing from the United States Department of Agriculture (USDA) (http://www.usda.gov). The Contractor shall purchase and use Energy Star or other energy-efficient items listed on the Department of Energy's Federal Energy Management Program (FEMP) Product Energy Efficiency Recommendations product list. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. Before implementing any change that will result in a change to the contract price, the Contractor shall submit to the Contracting Officer a price proposal within 30 calendar days following receipt of the change. An equitable adjustment (increase or decrease) will be negotiated, if applicable, under the "Changes" clause of the contract. Cleaning products used must be hypoallergenic as to offer protection to children's skin.

CONFLICT OF INTEREST

The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval IAW DoD Directive 5500.7, The Joint Ethics Regulation.

QUALITY CONTROL

The Contractors shall utilize their own internal Quality Control processes in the performance of this contract. The quality control plan and supporting documentation shall be made available to the Government for review upon request, should there be repeated unsatisfactory performance. As a minimum, the Contractor's Quality Control procedures addressing the areas identified in paragraph 2, Services Summary.

PRIVACY ACT PROGRAM

The Contractor shall create and maintain Privacy Act data IAW AFI 33-115, Air Force Information Technology (IT) Service Management ; AF1 33-332 (all), Air Force Privacy and Civil Liberties Program, and supplements; and Privacy Act systems of records notice(s) (http://www.defenselink.mil/privacylnotices/usaf). The Contractor shall not create or maintain a Privacy Act system of records prior to public notice. If the Contractor receives a Privacy Act request, the Contractor shall be responsible for searching for the records and providing those records to a Government official who, as the authorized official, will make the decision on releasing the Government records.

FUNCTIONAL REQUESTS

A functional request is a written request for DOD records received from any person (including a member of the public), an organization, or a business that does not cite either the FOIA or Privacy Act. The Contractor shall be responsible for searching for the records and providing those records to a Government official who, as the authorized official, will make the decision on releasing the Government records.

CONTRACTOR MANPOWER REPORTING

The Contractor shall report all contractor labor hours (including sub-contractor labor hours) required for performance of services provided under this contract for “U.S. Air Force” via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address http://www.ecmra.mil. Reporting inputs will be for the labor executed during the period of performance during each government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the electronic Contractor Manpower Reporting Application (eCMRA) help desk.

Uses and Safeguarding of Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor name and contract number associated with the data.

User Manuals: Data for Air Force service requirements must be input at the Air Force CMRA link. However, user manuals for government personnel and contractors are available at the Army CMRA link at http://www.ecmra.mil.

SMALL BUSINESS SUBCONTRACTING PROGRAM

The contractor shall submit a subcontracting plan for small business, small disadvantaged businesses, Historically Under-utilized Business Zones (HUB Zones), women-owned small businesses, service disabled veteran owned small businesses, veteran-owned small businesses, historically black colleges and universities and minority institutions, and Alaska Native corporations and Indian Tribes. The plan shall contain goals for each of the categories, as well as 10 other elements identified (11 total) in FAR 19.704 and FAR Clause 52.219-9. This rating element assesses the contractor's performance in meeting the requirements of the plan and achievements against the negotiated goals.

The contractor may use one of three types of plans: subcontracting plan, commercial plan (for commercial items), and the DoD comprehensive (test) plan. (See FAR 19.704, 52.219-9 for additional guidance.) An Individual Subcontracting Report (ISR) shall be submitted semi-annually during contract performance for the periods ending March 31 and September 30. Reports are due 30 days after the close of each reporting period, unless otherwise directed by the CO. A report is also required for each contract within 30 days of contract completion. Summary Subcontract Reports (SSR), including those submitted for comprehensive subcontracting plans under the DoD Small Business Subcontracting Plan (Test Program), shall be submitted semi-annually for the 6 months ending March 31 and the 12 months ending September 30. Reports are due 30 days after the close of each reporting period. For commercial plans, a SSR is due 30 days after the end of the government's fiscal year. For the CPARS rating, the government will use the most recent ISR and/or SSR that the contractor submitted and will not delay the evaluation if the rating period is different than the subcontracting reporting period.

OPERATIONS SECURITY

The Contractor shall meet the requirements and responsibilities established in AFI 10-701, Operations Security (OPSEC), paragraph 1.4.17 and CAFB OPSEC Plan. AFI 10-701 specifically states, “OPSEC is everyone’s responsibility.” The Contractor who has access to mission critical information shall complete all OPSEC training provided by the requiring activities OPSEC program coordinators within 60 days of the employee’s assignment to the contract. Contact the appropriate squadron’s OPSEC Coordinator or the Wing OPSEC Program Manager, 14 FTW/XPO at (662) 434-7016, for additional OPSEC guidance and training as needed.

Combating Trafficking in Persons The COR shall stay aware of the requirements of FAR Clause 52.222-50, Combating Trafficking in Persons, paragraphs (c), (d), and (f). The COR will monitor contractor’s performance regarding trafficking in persons. In accordance with the DoD COR Handbook, Section 8, Monitoring the Contractor, the COR must inform the CO if the Contractor, contractor personnel, subcontractor, or subcontractor personnel have failed to comply with the requirements of the clause at FAR 52.222-50. The COR must immediately notify the CO of non-compliance with FAR 52.222-50. The CO will convey the information to the DoD Combat Trafficking in Persons (CTIP) Law Enforcement Support Office of Under Secretary of Defense (OUSD) Personnel and Readiness (P&R) Defense Human Resources Activity (DHRA). http://ctip.defense.gov Department of State’s Office to Monitor and Combat Trafficking in Person is http://www.state.gov/j/tip.

APPENDIX A – ACRONYMS

APPENDIX B - GENERAL DEFINITIONS

Clean Articles: Finished articles returned for use that are dry and free of all signs of visible soil, lint and objectionable or unpleasant odors. All spots and stains have been removed where possible without damage to the fabric.

Defective Service: A service output that does not meet the standards of performance specified in the contract and PWS for that service and may, at the option of the U.S. Government need to be re-performed to become satisfactory acceptable under the contract.

Dry Cleaning: The cleaning of articles of fabric through immersion in dry cleaning solvents or chemicals through mechanical action. Dry cleaning may also include pre-spotting and use of soaps and synthetic detergents as is necessary to remove soil and stains.

Laundering: The process by which soiled items of fabric are cleaned, treated and/or disinfected, to include cleaning by machine or by hand, in water solutions or detergents and other additives. For the purposes of the contract, the term also includes repellent treating, bleaching, bluing, chemical rinse (sour), starching, ironing and pressing operations as required for the types of fabric and the degree and nature of soiling.

Performance Objective: The services needed, identified within the SS, defined in terms of the end result required IAW AFI 63-138, Acquisition of Services.

Performance Threshold: Establishes the performance level required by the government by percentage of required conformance to or number of deviations from the performance objective to be considered acceptable.

Quality Assurance (QA): A planed and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of the contract, quality assurance refers to actions by the U.S. Government and actions as a result of customer complaint.

Contracting Officer’s Representative…