FA3022-15-R-0005_Attachment_1_PWS.pdf

FA3022-15-R-0005 – Attachment #1

PERFORMANCE WORK STATEMENT

CUSTODIAL SERVICES

Columbus AFB

Columbus Mississippi 5 Jan 2015

Performance Start Date:

1 Mar 2015

Table of Contents

Section Number and Title Page Number

1.0 Description of Services 3

2.0 Service Summary 10

3.0 Government Furnished Property and Services 13

4.0 General Information 14

5.0 Appendices 20

Appendix A, HQ AETC Custodial Standards 22

Appendix B, Estimated Square Footages and Cleaning Levels 27

Appendix C, Floor Plans and Maps 30

Appendix D, Required Reports/Forms 31

Appendix E, List of Definitions and Abbreviations 33

Appendix F, Contractor Manpower Reporting Requirements 35

PERFORMANCE WORK STATEMENT (PWS) FOR CUSTODIAL SERVICES

1.0. DESCRIPTION OF SERVICES: The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at Columbus AFB, MS, in accordance with (IAW) the standards and directives as outlined in this PWS. The Contractor shall accomplish all cleaning tasks and provide and replenish soap and paper products in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS, including Service Summary (SS). Cleaning frequencies are established in Appendix A, Headquarters (HQ) Air Education and Training Command (AETC) Custodial Standards. Facility cleaning levels and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Levels. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work by the Contractor shall be performed IAW all applicable laws, regulations, HQ Air Force (HAF), HQ AETC standards, instructions, and commercial practices.

1.1. Facility Cleaning Services:

1.1.1. Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc...).

Maintain hard floors free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Accomplish cleaning by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean and machine scrub, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, ensure floor surfaces to include grout have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Clean baseboards, corners, and wall/floor edges.

Move chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items, and return them to their original and proper positions after cleaning. Notify the Contracting Officer’s Representative (COR) when floor type does not match building data information.

1.1.2. Carpeted Floors. Maintain carpets free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. Utilize efficient cleaning equipment to provide deep cleaning to floor surface for effective soil removal. Remove any spots and/or spills by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. Notify the Facility Manager or the COR of all tears, burns, and raveling. Clean all area and throw rugs. Clean baseboards, corners, and wall/floor edges. Move chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items, and return them to their original and proper positions after cleaning.

1.1.3. Stairways/Elevators/Handicap Lifts. Clean all floor surfaces IAW paragraph 1.1.1 or 1.1.2, as appropriate. Maintain stair guards, handrails, wall caps and baseboards free of grease and grime.

Remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to six feet height from stair tread level, to maintain a clean, uniform appearance.

1.1.4. Floor (Walk-Off) Mats. Vacuum and/or clean interior and exterior floor mats. Maintain mats free of all visible lint, litter, debris, soil and other foreign matter. Remove soil and moisture from underneath mats, and return them to their proper positions.

1.1.5. Trash Collection/Removal.

1.1.5.1. Trash Collection/Removal (Centralized Locations). Reserved

1.1.5.2. Trash Collection/Removal (Non-Centralized Locations). Empty all waste baskets and other trash containers within the area and return to their initial locations. Provide and replace soiled, worn or torn plastic trash can liners. Pick up any trash that may fall onto the facility or grounds during the removal of such collected trash. Deposit trash in outside trash collection points.

1.2. Restroom/Locker Room Cleaning Services:

1.2.1. Clean and Disinfect. Clean and disinfect all surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces utilizing a germicidal detergent. Ensure restrooms are free of odor. Ensure showers, toilets, and urinals are free of spots, water spots, scale buildup, soap scum, mold/mildew, odors, and any other deposits. Ensure mirrors are free of streaks or other removable matter. Ensure partitions are free of smudges and stains. Clean vents that are within six feet of the floor. Ensure restroom sinks, countertops, and fixtures are free of water and scale deposits, soil, streaks, and other removable matter. Ensure walls and grout are free of all film spots and detergent buildup. Restroom occupation shall not be cause for failure to provide services; post appropriate signage alerting occupants that restrooms are “closed for cleaning” as necessary. Do not close all facility restrooms simultaneously unless the facility contains only one restroom.

1.2.2. Restroom Floor Care. Maintain all floor surfaces IAW paragraph 1.1.1 by effective routine cleaning. Move or tilt all moveable items to sweep and damp mop underneath. Maintain grout on the wall and floor tiles free of dirt, scum, mildew, and residue.

1.2.3. Stock Restroom Supplies. Ensure restrooms are stocked sufficiently so any provided supplies including toilet tissue, paper towels, and hand soap are continuously available. Store supplies in designated areas. If supplies run out prior to the next scheduled service date, refill within two hours of notification by COR.

1.2.4. Drinking Fountains. Clean all facility drinking fountains (typically located in proximity to restrooms). Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drains, as well as exterior surfaces of fountains. Maintain drinking fountains free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5. Trash Removal. Empty all trash containers in restrooms and locker rooms, dispose of trash, and return containers to their original locations. Provide and replace soiled, worn or torn plastic trash can liners. Maintain trash receptacles free of foreign matter and odors.

1.2.6. Maintain Waterless Urinals. Reserved

1.3. Periodic Cleaning Services: (See Appendix A for frequency)

1.3.1. Periodic Hard Floor Maintenance. Clean, scrub, seal, buff, polish, wax, and strip floors as required for the appropriate surfaces to maintain, protect, and ease normal routine floor cleanings.

After periodic maintenance, ensure floor surfaces to include grout have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

Move chairs, trash receptacles, and other easily moveable items to maintain floors underneath these items, and return them to their original and proper positions after the floor surfaces have dried.

1.3.2. Periodic Carpet Restorative Cleaning. Deep clean carpets in order to remove embedded soil from carpet fibers. Employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance. Remove all cleaning solutions from baseboards, furniture, trash receptacles, chairs, and other similar items. Move chairs, trash receptacles, and other removable items to clean carpets underneath, and return them to their original locations after the carpet has dried.

1.3.3. Periodic Cleaning of Windows. Reserved

1.4. Special Cleaning Requirements:

1.4.1. Child Development Center (CDC) and Youth Center. Maintain designated CDC and Youth Center facilities IAW Air Force Instruction (AFI) 34-248, for the Child Development Center, and AFI 34-249, for the Youth Center (summarized below and in Appendix A). Kitchen areas are excluded from cleaning. CDC hours of operation are Monday-Friday 6:30 AM to 5:30 PM and one Saturday per month, 9:00 AM to 3:00 PM or 5:00 PM to 11:00 PM. All cleaning requirements will be performed either before or after CDC hours of operation except for any cleaning requirement standard performed more than one time daily. For those specific cleaning requirements of two or more times daily, at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during hours of operation as indicated in Appendix A. Contractor employees shall sign in and out at the front desk upon entry and exit, and use only the main entrance to enter and exit the building.

1.4.2. Special Clearance Requirements; Child Development Center and Youth Center.

1.4.2.1. Criminal History Background Checks. In accordance with Department of Defense Instruction (DoDI) 1402.5, Criminal History Background Checks on Individuals in Child Care Services, a criminal history background check must be completed for each Contractor employee BEFORE an employee is allowed to work in the CDC and/or Youth Center. The 14th Civil Engineering Squadron (CES) Security Manager shall initiate, process, and maintain such checks as outlined below. All results shall be maintained by the CDC Director. The Security Manager shall identify all report results whether favorable, unfavorable, or derogatory to the COR. The COR shall provide the appropriate documentation for the CDC Director’s file (reference para. 4.5.1. for procedures in obtaining checks). The required checks for CDC and/or Youth Center are:

a. Local Records Check (LRC) (AFI 34-248, para 5.3.1.) (AFI 34-249, para 4.3.2.)

b. Defense Central Index of Investigations (DCII) (AFI 34-248, para 5.3.2.)

c. A State Criminal History Repository Check (SCHR) NOTE: Only required if a completed

NAC is not on file. (DoDI 1402.5, E.6.1.2) (AFI 34-248, para 5.3.1).

d. National Agency Check with Inquiries (NACI)

1.4.2.2. Renewed Verification. Re-verification of the LRC and a DCII must be completed for all Contractor employees every five years. (AFI 34-248, para 5.3.2).

1.4.2.3. Contractor Employee Statements. Each Contractor employee shall sign a statement indicating whether or not he/she has ever been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-248, para 5.3.3).

1.4.3. Required Training. All Contractor employees shall report to the 14 CES Security Manager to receive an initial security briefing as identified in AFI 31-401, Information Security Program Management, and AFI 31-601, Industrial Security Program Management. Additionally, any Contractor employees working in controlled areas will receive controlled area training. Contractor employees working at the CDC and/or Youth Center shall be required to attend annual training on child abuse prevention, identification, and reporting IAW AFI 34-248, para 5.4.4. The training will be conducted during normal duty hours by a Government-certified trainer. It shall be the Contractor’s responsibility to ensure its new employees receive this training by coordinating through

COR.

1.4.4. Immunizations. All Contractor employees assigned to the CDC and/or Youth Center shall be free of communicable diseases, to include tuberculosis, prior to entering either facility. All Contractor employees must have the following immunizations required by Air Force Joint Instruction (AFJI) 48-110, Immunizations and Chemoprophylaxis, before employees will be allowed to work in either facility. The Contractor shall be responsible for providing certification that all of its employees meet these requirements. Employee immunizations (including cost and scheduling) are the responsibility of the Contractor. Applicable immunizations include:

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis B Varicella Tuberculosis Skin Test Influenza

1.4.4.1. Required Documentation. Provide a summary listing of all Contractor employees proposed to work in CDC and/or Youth Center. Listing shall include name, position, dates of background check initiation and completion, date of child abuse training completion, certification of immunization requirements compliance, and employee statement completion (para. 1.4.2.1 and para.

1.4.2.3.) for assignment to work in the CDC and/or Youth Center. In the event that a Contractor employee is replaced, even temporarily, the replacement shall meet all requirements as set forth in paragraphs 1.4.1 through 1.4.4 prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee shall not relieve the Contractor of its responsibilities IAW this PWS. Failure to provide these statements will prohibit Contractor employee entrance into the CDC and/or Youth Center. Contractor shall update listing as necessary and provide current copy to COR.

The Contractor shall submit both a negative test report for each employee (as provided by either the Public Health Department or employee’s doctor) and current immunization records to the CDC Director prior to employee starting work, as well as one week prior to the start of each option year.

1.4.4.2. Dress and Appearance. All Contractor employees shall wear nametags or other identifying apparel IAW AFI 34-248, para 8.7.7.

1.4.5. Cleaning Requirements for Child Development Center. Physical contact between Contractor employees and children shall not be allowed and Contractor employees shall not be alone with children unsupervised.

1.4.5.1. Cleaning, Disinfecting and Sanitizing Solutions. Store all disinfecting, cleaning, and sanitizing solutions in their original, labeled containers (with the exception of bleach water solution).

Store bleach water solution in a non-brand name container clearly labeled as “BLEACH WATER.”

Use the same type of container for bleach water throughout each facility. Keep all cleaning solutions out of children’s reach at all times.

1.4.5.1.1. Cleaning Solution. Use soap and water to clean visibly soiled areas.

1.4.5.1.2. Disinfecting Solution. Use a chemical agent sufficient to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the US Environmental Protection Agency (EPA) and state such on container labels.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 tablespoon bleach in 1 quart water), made fresh daily

- Quaternary ammonium compound mix at 400 ppm or as directed, confirm with test papers

- Pine oils (must be at least 70% pine oil) follow manufacturer’s directions

- Commercial disinfectants follow manufacturer’s instructions

1.4.5.1.3. Sanitizing Solution. Use a limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

Examples:

- Liquid chlorine bleach (without scent), 1 tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water made fresh daily; must be left on for two (2) minutes to be effective.

- Quaternary ammonium compound mix as directed and confirmed with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturers instructions and allow sufficient time to work

1.4.5.2. Cleaning Products Approval. Provide a list of all cleaning products to be used in CDC and Youth Center to the director of each facility to ensure that the cleaning products are suitable for use in a child care environment. Cleaning products containing warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled containers in locked areas inaccessible to children.

1.4.5.3. Cleaning Equipment/Materials. Ensure trash, mops, brooms, and cleaning buckets are inaccessible to children.

1.4.5.4. Clean/Sanitize Tables, Chairs, and Highchairs. Clean tables, chairs, and highchairs used for eating after each meal and sanitize daily. Sanitize all other remaining tables and chairs as specified in Appendix A.

1.4.5.5. Clean/Sanitize Food Preparation and Diaper Changing Tables and Adjacent Walls.

Clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.5.6. Sweeping/Mopping Non-Carpeted Floors. Sweep and mop (clean and sanitize) the floors underneath all eating tables and adjoining walls (if necessary) after each meal.

1.4.5.7. Other Non-Carpeted Floors. Sweep, mop with hot water, and sanitize with bleach water solution daily all other floors (not including restrooms).

1.4.5.8. Clean/Sanitize Children’s Toilets and Fixtures. Clean with hot water and detergent, and then sanitize with bleach water solution at least twice daily (after lunch and in the evening, after hours) toilets, sinks and adjacent walls (up to height of four feet) in rooms for children over two years old and once per day in rooms for children under two years old.

1.4.5.9. Sweep/Mop Children’s Bathroom Floors. Sweep and mop the children’s bathroom floors twice a day for children over two years old, and once daily for children under two years old first with hot water and detergent and then sanitized with bleach water solution. Return all furnishings that were moved for cleaning, back to their original location and position after the floor is dry.

1.4.5.10. Non-carpeted floor maintenance. Spray-buff all non-carpeted floors once a month. Strip and wax these floors on a semi-annual basis, after hours of operation. Remove all movable furniture prior to stripping and waxing, and replace furniture when wax is dry.

1.4.5.11. Vacuum. Maintain all carpeted areas free of visible soil. Vacuum these areas at least once per day, when children are not present in the activity rooms, or as required to maintain clean and sanitary conditions. Clean soiled areas as necessary.

1.4.5.12. Carpet Maintenance. Steam clean all carpet IAW the standards as listed in Appendix A, preferably on weekends or after hours of operation, to ensure carpets are completely dry when children are present. Remove all movable furniture prior to cleaning carpets, and replace furniture when carpets are dry.

1.4.5.13. Empty Trash Cans and Diaper Pails. Empty trash cans once daily and diaper pails twice daily. Provide and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.5.14. Clean/Sanitize Trash Container and Diaper Pail. Disinfect trash containers and diaper pails daily, first with hot water and detergent and then sanitized with a bleach water solution.

1.4.5.15. Stock Restroom/Facility Supplies. Ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including toilet tissue, paper towels, and hand soap are continuously available. Store supplies in designated areas. If supplies run out prior to the next scheduled service date, refill supplies within two hours of notification by the COR at no additional cost to the Government.

1.4.5.16. Dusting. Ensure low (surfaces within six feet of the floor) and high (surfaces above six feet up to 10 feet) surfaces are free of dust, lint, cobwebs, and litter. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.4.5.17. Windows/Interior Glass. Ensure all windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.18. Drinking Fountains. Clean drinking fountains with sanitizing solution daily.

1.4.5.19. Door Knobs. Clean door knobs with sanitizing solution daily.

1.4.6. Special Requirements (And Level 4 Cleaning). Accomplish all cleaning tasks IAW paragraphs 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Program, Fitness Center) as identified in Appendices A and B in order to meet the requirements of this PWS, including SS. Minimum cleaning frequencies are established in Appendix A, HQ AETC Custodial Standards.

1.5. Contractor-Provided Equipment and Supplies:

1.5.1. Contractor-Furnished Equipment/Vehicles. Provide and maintain all equipment and vehicles necessary to perform services per this PWS. Performance of cleaning, minor repair, and other normal maintenance requirements of equipment on-site is permitted. Maintenance and repair of Contractor vehicles or other privately owned vehicles shall not be accomplished on site. Prominently display and maintain company name on both sides of vehicle to present a neat, professional appearance. Use Contractor vehicles solely for the intended purpose of performing services in this PWS during normal hours of operation.

1.5.1.1. Equipment Condition. All equipment used in performance of this contract shall carry an Underwriters Laboratory (U/L) listing and be maintained in good operable condition. Equipment found to be unsafe and/or unable to function as designed, shall not be used in performance of services. The CO or COR may inspect the Contractor’s equipment and vehicles at any time and direct removal of any unsafe or unusable equipment or vehicle from the installation.

1.5.1.2. Equipment Quantities. Provide adequate numbers of equipment items and vehicles to effectively perform services IAW this PWS. In addition, maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure does not relieve the Contractor from its obligation to perform services.

1.5.2. Contractor- Furnished Restroom Supplies.

- Plastic Trash Can Liners/Bags: Suitable for the type and size of trash receptacle

- Toilet Tissue: Two-ply

- Paper Towels: Bi-Fold, Tri-Fold, or roll dispenser type

- Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are absent or non-operational

- Recycled Products: All (100 percent of) paper products provided (toilet tissue and paper towels) shall contain recycled materials

- Bags: Sanitary Disposal Bags

1.5.2.1. Toilet Paper and Paper Towel Dispensers. Provide all required dispensers to facilities base wide, to include newly constructed facilities added to the PWS and facilities renovated during the life of the contract. All dispenser installation will be coordinated with COR

1.6. Miscellaneous Requirements:

- Turn off unnecessary lights

- Report fire and safety hazards, conditions, and items in need of repair to the COR

- Turn in lost and found articles to the Facility Manager or COR

- Notify COR/Security Forces when unauthorized or suspicious persons are seen on premises

- When entering any facility or area after it has been secured, enter through one door and lock the door behind. Secure facilities or areas at all times, including the period when work is being performed. Upon completing work in a facility or area, ensure all doors and windows that were secured upon arrival are closed and secured upon departure

- Display the appropriate caution signs when cleaning floors or any other surfaces that might pose risk of injury for any personnel that are present

1.7. Perform Temporary Facility Cleaning: Reserved

2.0. SERVICE SUMMARY (SS): The contract service requirements are summarized (see Table 1 – Service Summary) in Performance Objectives that relate directly to mission essential items. The Performance Threshold briefly describes the minimally acceptable levels of service for each requirement. The SS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected levels of Contractor performance and the expected methods of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in Federal Acquisition Regulation (FAR) Clause 52.212-4, Contract Terms and Conditions - Commercial Items, will be used to remedy all deficiencies. During the initial 30 days of performance, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Table 1 - Service Summary

Performance Objective PWS Para. Performance Threshold

Remedy Method of Assessment

SS-1

Facility Cleaning Service

a. Non-Carpeted Floors

b. Carpeted Floors

c. Stairways / Elevators / Handicap Lifts

d. Walk-off Mats

e. Trash Removal

1.1, inclusive

No more than five valid defects per month

Re-performance within two hours of notification by

COR

Periodic surveillance, Customer complaint

SS-2

Restrooms/Locker Rooms Cleaning Services

a. Clean and Disinfect

b. Floors

c. Supplies

d. Drinking Fountains

e. Trash Removal

1.2, No more than five valid defects per month

Re-performance within two hours of notification by

COR

Periodic surveillance, SS-3

Periodic Cleaning Services

a. Hard Floor Maintenance

b. Carpet Restorative Cleaning

1.3, No more than two valid defects per month

Re-performance within one day of notification or a mutually acceptable timeframe to the COR, customer and Contractor

Periodic surveillance, SS-4

Quality Control Inspection procedures are followed and documented IAW Contractor’s Quality Control Plan (incorporated into contract after award)

2.1. No more than

one valid defect per month

Contractor shall provide a written Corrective Action Report

Periodic surveillance, SS-5

Special Requirements

a. Child Development Center(s)

b. Fitness Center

c. Youth Center(s)

d. School Age Program

1.4, No more than three valid defects per month

Re-performance within two hours of notification by

COR

Periodic surveillance,

2.1. Quality Control: The Contractor shall develop and maintain a quality control program to ensure custodial services are performed IAW commonly accepted commercial practices and services as identified in this PWS. Develop and implement procedures to identify and prevent non-performance and continual repeat of defective services. As a minimum, develop quality control procedures addressing the areas identified in Table 1.

2.1.1. Quality Control Plan (QCP). A written QCP shall be submitted to the Contracting Officer (CO) per instructions in the requirement solicitation. The QCP shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement and correction of deficiencies as required.

2.2. Quality Assurance. The COR shall inspect and evaluate the Contractor’s performance to ensure services are IAW requirements set forth in this PWS. The COR will use the Contractor’s work schedule or modified version thereof to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. The COR shall be responsible for initially receiving, validating and recording customer complaints. When the Contractor’s performance is deemed unacceptable, the COR will notify the Contractor’s Quality Control Representative. The service shall be re-performed by the Contractor at no additional cost to the Government and re-inspected by the COR. When a Performance Threshold has not been met, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the Contractor. The Contractor shall respond to the CDR IAW instructions provided and return it to the CO within 10 calendar days of receipt.

2.3. Performance Assessment:

2.3.1. Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s incorporated Cleaning Frequency Schedule (CFS) IAW PWS paragraph 4.19. Periodic surveillances and validations will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends.

The CFS or modified version thereof shall be used for COR scheduled inspections and results documentation. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification IAW Table 1. Exceeding the performance threshold for any of these performance objectives in any one month period shall result in further action as appropriate. Exceeding the performance threshold of these performance objectives, in any combination for any two or more consecutive or non-consecutive months during a contract period may require a Progress Meeting with the Multi-Functional Team. All remedies shall be rendered IAW FAR Clause 52.212-4, Contract Terms and Conditions - Commercial Items.

2.3.2. Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement between the COR and the Contractor.

Validated customer complaints shall result in corrective action by the Contractor IAW Table 1.

Exceeding the performance threshold for performance objectives in any one month period shall result in further action as appropriate. Exceeding the performance threshold for performance objectives for any two or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-Functional Team. All remedies shall be rendered IAW FAR Clause 52.212-4, Contract Terms and Conditions - Commercial Items.

2.4. Periodic Progress Meetings. The CO, Functional Commander/Director, COR, or other Government personnel as deemed appropriate, and the Contractor shall meet as necessary to discuss the Contractor’s performance. The following issues may be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be transcribed, signed by the CO, and distributed to the Functional Commander, COR and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide written notification to the CO identifying areas of non-concurrence for resolution.

3.0. GOVERNMENT-FURNISHED PROPERTY AND SERVICES:

3.1. Government-Furnished Facilities: The Government will provide office and storage space in Facility 366. The Government reserves the right to relocate this space if deemed necessary. No alterations to the office space shall be made without the specific written permission from the Functional Commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with Occupational Safety and Health Administration (OSHA), such permission shall not be reasonably withheld. The Contractor shall return the office space to the Government in the same condition as received, excepting fair wear and tear and approved modifications.

3.1.1. Janitorial Closets. Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris.

Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for Contractor use will be locked if locks are available. The Government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitorial closets or for Contractor employees’ personal belongings.

3.2. Government-Furnished Supplies and Equipment. The Government shall be responsible for furnishing all trash containers for individual use, common areas and for the centralized locations (if used) at each facility.

3.3. Government-Furnished Utilities: The Government will furnish electricity, water, and sewage service as necessary for accomplishment of work IAW this PWS.

3.3.1. Utility Conservation. The Contractor shall adhere to all base-level utility conservation practices or requirements. The Contractor shall operate under conditions that prevent waste of utilities.

3.4. Telephone Service. The Government shall only provide base and local commercial telephone service. Services such as long-distance telephone and Internet (if desired) shall be at the Contractor’s expense.

3.5. Security, Fire and Medical Services. The Government will provide police and fire protection.

In the event of a medical emergency, base ambulance service (if available) can be used for transporting injured Contractor employees to a local hospital on a cost reimbursable basis.

3.6. Solid Waste Collection and Disposal. The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The Contractor shall adhere to all base- level recycling programs.

3.7. Mail Service. The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

3.8. Government-Furnished Training (GFT) on Airfield Procedures. The Contractor shall attend Government-provided airfield training. Time spent attending the training will be at the Contractor’s expense. Each driver will be briefed through Airfield Management (Airfield Driver Safety Precautions for Contractors and Visitors). Airfield training is required for all contract employees performing services on the airfield. In addition, each vehicle used on the airfield will require an Airfield pass (to be issued in six (6) month increments).

4.0. GENERAL INFORMATION:

4.1. Hours of Operation: Perform the services required IAW this PWS during the hours outlined herein. The Contractor is not required to perform services on Federal Holidays.

4.1.1. Normal Base Hours. Base hours of operation are 7:30 AM to 4:30 PM. The Contractor may find it necessary to deviate from the normal base hours of operation to ensure timely completion of work under this PWS at no additional cost to the Government.

4.1.2. Base-Wide Facilities, Hours of Operation. Perform facility cleaning, restroom/locker room cleaning services, and periodic cleaning services under this contract during the following shift hours.

Under periodic cleaning services, buffing floors, floor maintenance and shampooing carpets shall be accomplished during the Night Shift or Late Night Shift.

Day Shift - Monday-Friday, if applicable Saturday and Sunday 7:00 am through 4:00 pm Night Shift - Monday-Friday, if applicable Saturday and Sunday 4:00 pm through 12:00 am Late Night Shift - Monday-Friday, if applicable Saturday and Sunday 12:00 am through 7:00 am

4.1.2.1. Base-Wide Facilities, Hours of Operation with Special Restrictions. The base-wide facilities and hours of operations with special restrictions are summarized in the table (Table 2 - Base Wide Facilities, Hours of Operation with Special Restrictions) below.

Table 2 - Base Wide Facilities, Hours of Operation with Special Restrictions Facility Number

Facility Description Service Hours of Operation or Restrictions

704 Fitness Center All Before or after normal duty hours. (One restroom/locker room cleaning during duty hours)

348 Youth Center All Cleaned during normal hours. Periodic cleaning to be accomplished on weekends (Coordinate through Youth Center)

940 Child Development Center All Same as Facility 348

(Coordinate through CDC) RSU/RCS Runway Supervisor Units /

Runway Control Stations All See paragraphs 4.1.2.1.1.

and 4.1.2.1.2.

4.1.2.1.1. Runway Supervisory Units/Runway Control Stations (RSU/RCS). Columbus AFB RSUs will only be cleaned on Saturdays starting at 7:00 AM and finishing no later than 11:00 AM.

When determined by Airfield Management for mission essential reasons, Sundays will be used as Saturday back-up days. Cleaning crews will report to Airfield Management to verify airfield is closed prior to travelling to the RSU/RCS. Cleaning crew members operating a vehicle to travel to and from the RSU/RCS must have flightline driver’s training and a flightline pass for the vehicle. 14 OSS/OSAB, Airfield Management (Building 847) will be the point of contact for flightline drivers training and vehicle passes.

4.1.2.1.2. Shuqualak Auxiliary Field RCSs. Auxiliary Field RCSs will only be cleaned on Mondays and Thursdays beginning at 8:00 AM and finishing no later than 11:30 AM. Cleaning crews will report to Airfield Management at Columbus AFB to sign out the units’ key(s) and to ensure the Auxiliary Airfield is open prior to departing Columbus AFB. (NOTE: There may be some days when the field opens late due to weather). Individuals will also be required to sign out a key from the Fire Department for gates to the Airfield. The contractor shall coordinate and schedule the date and timeframe for each required service with the Airfield Manager at Columbus AFB prior to the scheduled date to ensure that all services are done during no-flying hours. Changes to the flying schedule may require adjustment to the Contractor’s schedule. Such changes shall be effected at no additional cost to the Government and shall not be grounds for non-accomplishment of the cleaning.

4.1.3. Child Development Center (CDC) and Youth Center Hours of Operation. CDC hours of operation are Monday-Friday 6:30 AM to 5:30 PM and one Saturday a month 9:00 AM to 3:00 PM or 5:00 PM to 11:00 PM. All cleaning requirements will be performed either before or after operational duty hours except for any requirement performed more than one time daily. For those specific cleaning requirements of two or more times daily, at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

4.2. Recognized Federal Holidays.

New Year’s Day - First Day of January Martin Luther King, Jr. Day - Third Monday in January President’s Day - Third Monday in February Memorial Day - Last Monday in May Independence Day - Fourth Day of July Labor Day - First Monday in September Columbus Day - Second Monday in October Veteran’s Day – 11th Day of November Thanksgiving Day - Fourth Thursday in November Christmas Day – 25th Day of December

If a Holiday falls on a Saturday, the preceding Friday will be observed. If a Holiday falls on a Sunday, the following Monday will be observed. If a Holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day following the Holiday.

4.2.1. Any additional Federal Holidays declared by Executive Order (e.g., 26 Dec 14) or Down Days as declared by AF MAJCOM (e.g., 2 Jan 15) will bear the same standard as those listed in para. 4.2.

4.3. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert will be coordinated with the COR and accomplished as soon as possible after re-opening the base.

4.4. Performance of Service during Crisis or Heightened Security. In the event of a crisis or heighten security, the CO may direct the suspension/continuance of services on a case-by-case basis as deemed appropriate.

4.5. Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes:

The Contractor shall comply with all requirements and procedures IAW Air Force Federal Acquisition Regulation System (AFFARS) Clause 5352.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference and as changes occur.

4.5.1. Security Background Check Procedures. Contractors will be required to obtain a base identification credential prior to gaining access to the base. An identification credential must be applied for by the sponsor of the contract. The application process will determine whether a Defense Biometric Identification System (DBIDS) card or Common Access Card (CAC) is the appropriate credential. Note: Personnel accessing multiple work sites OR accessing controlled/flightline/child care areas will be required to obtain a CAC card. The Information Protection office will process the list of applicants to determine who may already meet National Agency Check with Inquiries (NACI) requirements. All Contractor employees will report to the 14 CES Security Manager to in-process.

Security training annotated in paragraph 1.4.3 will be conducted at this time. All Contractor employees not previously vetted to receive CAC cards will initiate and complete an Electronic Questionnaire for Investigations Processing (e-QIP) for non-sensitive positions. Additionally, the contractor shall contact the Installation Protection office and make an appointment to have FBI fingerprints recorded for their background checks. Contractor employees requiring a CAC card may be permitted to work before completion of the NACI provided the employee has accomplished their e-QIP questionnaire, FBI fingerprints, and is working within sight of an individual who has successfully completed a background check.

4.5.1.1. Local Records Check (LRC). LRCs are conducted through the Security Forces Squadron of records of all installations of an individual’s identified residences for the two years before the date of application has been requested. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check.

4.5.1.2. National Agency Check with Inquiries (NACI). NACIs are conducted through the 14 CES Security Manager (to include FBI fingerprints conducted through the Information Protection office).

If the results of a NACI are not completed within six months, follow-up action will be conducted and documented until the NACI is completed.

4.5.1.3. State Criminal History Repository (SCHR) Check. SCHR checks are conducted through the Security Forces Squadron from all the states the individual employee or Contractor has lived in during the last five years. An SCHR check is accomplished after Security Forces has written consent from individual to conduct check. NOTE: Only required if a completed NACI is not on file. (DoDI 1402.5, E.6.1.2).

4.5.2. Anti-Terrorism. Contractor is encouraged to contact the Columbus Air Force Base Anti- Terrorism Office for information regarding the installation Anti-Terrorism Program.

4.6. Cleaning and Restroom Supplies: The Contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the COR not later than the pre-performance conference for acceptance by the COR. After award, any new cleaning supplies added to the contract will need COR acceptance before being used on the installation. The Contractor shall be responsible for the proper disposal of all its cleaning supplies. A Material Safety Data Sheet (MSDS)/Safety Data Sheet (SDS) shall also be provided for each cleaning and restroom supply item, and Contractor employees will be trained, by the Contractor, on the proper use and disposal of each item. All cleaning supplies shall be non-flammable. The cleaning inventory supply list shall contain the following information:

- Product name

- Manufacturer

- Item use

- Disposal procedures if material remains after usage

- Storage material

NOTE: Products containing chlorofluorocarbons (CFCs) or ozone-depleting substances shall not be allowed or approved for use. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.

4.6.1. Hazardous Material Identification. Material Safety Data Sheets (MSDS)/Safety Data Sheets (SDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by the Government as potentially hazardous and requiring safety controls. MSDS/SDS must be submitted by the Contractor upon contract award. Failure to provide MSDS/SDS or certificate when requested could result in the Contractor being considered non-responsive and result in further action as appropriate.

4.7. Hazardous Material Pharmacy (HAZMART): HAZMART personnel will inventory all chemicals that the Contractor brings on Columbus AFB, MS or any property under the control of Columbus AFB, MS. Any products that meet the criteria of “hazardous waste” must be bar coded and tracked until permanently removed from Government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste are contained in Subpart C of 40 CFR, Part 261.

4.7.1. Spill Response. The Contractor will be briefed on Columbus AFB, MS spill response procedures at the pre-performance conference. The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations. In the event that it is necessary to utilize Government material, equipment or personnel to clean up a Contractor-caused spill, the Contractor shall be required to reimburse the Government for all associated costs.

4.8. Hazardous Material/Waste Management. The Contractor will be briefed on Columbus AFB, MS Hazardous Material/Waste Management Plan at the pre-performance conference.

4.9. Hazardous Material Handling. The Contractor shall have approval from the base Bio- Environmental Engineer (BEE) and HAZMART prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require MSDS/SDS. The Contractor shall identify these materials and products on Air Force Form 3952, Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form. The Contractor shall provide one copy of the MSDS/SDS for each item to the BEE and HAZMART for review prior to any chemicals being brought onto Columbus AFB, MS. The Contractor shall maintain one copy of the MSDS/SDS for each hazardous material line item used within the work center. The Contractor shall not use products that are, or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), CFCs or Persistent Bio accumulative and Toxic (PBT) chemicals. Any Hazardous Material (HM) containing one of these banned substances will not be allowed on base.

4.10. Training: The Contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMART, and Hazardous Waste training. The Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor. Contractor is responsible for training all Contractor personnel regarding hazardous material containers maintained within Columbus AFB, MS.

4.10.1. Environmental, Safety and Occupational Health Management System (ESOHMS). All Contractor employees must complete Environmental, Safety and Occupational Health Management System (ESOHMS) awareness training prior to commencement of any activities.

4.11. Traffic Laws. The Contractor and its employees shall comply with all base traffic regulations.

4.12. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicles while on Columbus AFB, MS.

4.13. For Official Use Only (FOUO). The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.14. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances which may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information.

4.15. Physical Security. The Contractor shall be responsible for safeguarding all Government property and controlled forms provided for Contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

4.16. Contract Manager. The Contractor shall establish and maintain an office through which the contract manager or alternate(s) can be contacted during work hours. The contract manager or alternate shall be available during normal duty hours within one hour of notification by the COR to meet on the installation with the Government personnel designated by the CO to discuss problem areas. The Contractor shall provide the COR telephone number(s) where validation results and complaints can be reported. The Contractor shall also provide to the COR the names and phone/cell/pager numbers of Contractor POCs for after business hours including nights, weekends, and holidays. This information will be kept updated by the Contractor whenever personnel changes occur.