Hair Salon Statement of Work.pdf

STATEMENT OF WORK

Sheppard Event Center Hair Salon Concessionaire

1. DESCRIPTION OF WORK

The purpose of this Statement of Work is to describe contractor services for the operation of a hair salon at the Sheppard Event Center, Building 340, Sheppard AFB, TX.

No appropriated funds of the United States will become due or be paid to a Contractor by reason of this contract. Monthly payment of $300.00 for room space will be payable to the Non-Appropriated Funds Instrumentality (NAFI) by the 2nd of each month via ACH (EFT). The contract will be administered by the 82d Contracting Squadron on behalf of the 82d NAF Purchasing Office.

2. CONTRACTOR RESPONSIBILITIES

2.1 Operation of Concession:

2.1.1 The contractor will be responsible for providing all equipment and supplies necessary for operating the hair salon. This equipment includes, but is not limited to tables, chairs, tools of the trade and supplies, as well as all Information Technologies that support scheduling of clients and credit card payments. The Concessionaire will provide their own telephone and be responsible for installation and all payments. The Concessionaire will provide all equipment and supplies not furnished by the Sheppard Event Center (see paragraph 3 for NAFI/Government Responsibilities).

2.1.2 The Concessionaire will commence operation of the concession on 1 May 2024 or date of the Concessionaire contract, whichever is later. Initial agreement will exist for 6 months with up to an additional 1 option year.

2.1.3. Contractor will be responsible for maintaining and operating hair salon. The Contractor will be available by appointments or walk-ins to the public a minimum of forty (40) hours a week with at least one hairdresser present during operating hours. Hours will be posted on the outside of the hair salon and the schedule will also be furnished to the Event Center manager and the NAFI. All changes to hours must be approved and agreed to by the Event Center manager and NAFI.

2.1.4 The Contractor may open for service on federal holidays but is not required to do so.

2.1.5 Hair Salon services will be available to all Sheppard AFB personnel and their dependents.

Payment will be made by cash, check or credit card.

2.1.6 All Contractor initiated advertising, signage, promotional materials, and etc. will be at the Contractor's expense and must be submitted to the Event Center manager and NAFI for approval before publication, distribution, and/or posting of advertising, signage, and promotional materials. The Contractor advertising must conform to 82 FSS marketing program requirements. The Contractor will provide pricing and service information for signage to be displayed in the Event Center main traffic areas upon award of contract. 82FSS is authorized the establish marketing materials to promote the establishment.

2.2 Standards and Regulations:

2.2.1 The concessionaire will be a person or firm who currently owns, operates, manages, or has within two years immediately preceding the date of submission of his/her offer, owned, operated or managed on a hair salon.

2.2.2 The concessionaire will, at his own expense, obtain all permits; give all necessary notices; pay all license fees, comply with all local, state, and national laws, ordinances; and regulations. The concessionaire will comply with any instructions issued by the Department of the Air Force of any of its subordinate commands, relating to public health, safety, fire prevention, or to the services furnished under the concessionaire agrees to assume sole and complete liability for all local, state, and national taxes applicable to his property.

2.2.3 The concessionaire and its employees will comply with all portion of DAFI 48-117 that pertain to a beauty shop facility.

2.2.4 The contractor will allow authorized public health authorities, or other authorized personnel to inspect the contractor at any time or during any function to ensure compliance with health code regulations. The contractor will immediately correct any health hazards or discrepancies as described above by the base Public Health, and cease operation of the unit until such health hazards or discrepancies are corrected. If correction cannot be accomplished immediately, the contractor will notify the Event Center manager who will notify the NAFI and Contracting Officer of the situation, and the contractor will follow any direction as specified by the NAFI, Contracting Officer or Public Health official.

2.2.5 The Concessionaire, at his/her own expense, keep the hair salon room or area occupied by it clean at all times to include sweeping the floor and removing trash daily. The contractor will dispose of all refuse and/or recyclable materials using proper receptacles located in or near the facility as identified by the Event Center manager.

2.3 Personnel:

2.3.1 Furnish a sufficient number of certified and trained employees for the efficient performance of this Concessionaire contract. Concession personnel must meet the health and security standards prescribed by applicable regulations and must obtain installation passes and permits and security clearances as applicable. Concession personnel must give prompt and courteous treatment to authorized customers. Concession personnel must be neatly dressed and meticulous in their personal grooming at all times. Concessionaire provides employees clean uniforms or, when uniforms are not required, ensures that all clothing worn by employees is clean and in good condition at all times.

Clothing bearing the name and/or logo of the contractor is allowed. Each employee on duty must display a badge bearing the employee's name and the company name. The Government is not responsible to reimburse the contractor directly or indirectly for the cost of employee attire or identification.

Concession personnel must give prompt and courteous treatment to authorized customers. Contractor personnel are expected to maintain professional and courteous behavior at all times. The contractor will remove from the concession, upon request of the Event Center manager, any agent or employee of the contractor if the conduct of such person, while on duty, is contrary to proper performance of the contract.

2.3.2 The contractor will comply with directives pertaining to operation of privately owned vehicles on Sheppard Air Force Base. The contractor will request installation (base) passes, permits, and security clearances as applicable. The necessary applications for base passes can be obtained through coordination with the NAF Contracting Office.

2.3.3. Hairdressers will not under any circumstances attempt to treat pimples, moles, warts or ingrown hairs; nor will they attempt any other therapeutic practices. Pulling hairs out of the nose or ears is prohibited.

2.4 Services:

2.4.1 No patron will be served in the hair salon when the skin of the face, neck or scalp is inflamed, contains pus, or is in eruption, unless such patron submits a signed statement from a medical officer stating the condition or eruption is not communicable. Additionally, hair salon patrons without a shirt or shoes will not be served.

2.4.2 Freshly laundered towels will be used for each patron. Soiled towels will be placed in a receptacle immediately.

2.4.3 Individual paper neck strips or a freshly laundered towel will be placed around the neck of each patron under the outside covering cloth. The outside covering cloth will be changed daily.

2.4.4 Use of common brushes, neck duster, shaving mugs, shaving brushes, sponges, powder puffs and styptic pencils are prohibited. Additionally, vacuum devices will be presented at each station and will be used for collecting excess hair before removing the outside covering cloth (smock) from the patron.

2.4.5 Any material employed to stop the flow of blood will be in the form of a powder or liquid and will be applied with sterile individual applicators.

2.4.6 Only lotions, tonics or skin astringents which have been introduced into interstate commerce (national brands) may be used.

2.4.7 Only razors with disposable blades may be used and a new blade will be used for each patron.

2.4.8 Eye cups, eye droppers or eye solutions will not be used.

2.4.9 In addition to the above requirements, the Concessionaire will be guided by civilian health and safety regulations in the use of hair dryers and other equipment.

2.5 Treatment of Instruments:

2.5.1 Hairdressers will scrupulously clean all instruments used in hair dressing immediately after use on each patron. Clipper heads, razor handles, scissors, combs, tweezers, and other tools used will be thoroughly washed with soap and water to remove gross film and debris, completely immersed in an approved sanitizing agent (ex. Barbicide), and then dried with a clean disposable tissue before reuse.

Hair and debris may be removed from the exterior of the clippers with a stiff bristle brush, which will be used for this purpose only. All razor blades must be discarded after each use.

2.5.2 If, in the course of a hairdressing process a patron is suspected of having a communicable disease or infection, clippers and other metallic instruments will be disinfected immediately by following these National Fom1ulary instructions:

2.5.3 Immerse instruments for 15 minutes, in a 10% standard compound of Lysol, cresol solution prepared by diluting 10cc of compound cresol solution with 90cc of tap water, or in 4% formaldehyde solution with 96cc of tap water. Solution will be changed daily.

2.5.4 Salon instruments will be rinsed in running water after disinfecting in the chemical solution to remove the chemical. They will be dried with a clean towel or clean disposable tissue before being used on patrons.

2.6 Insurance Requirements

2.6.1 At the contractor’s discretion they may obtain insurance at their own expense for all non-governmental property and merchandise used by the contractor in the operation of the concession against theft, fire, storm, flood and damage or destruction through any force of nature or in lieu thereof.

The Government is not liable for losses, damage or destruction to the contractor's property as identified herein.

2.7. Sale of Products

2.7.1 Contractor will be allowed to sell any hair-styling products or related products. The display should be professional in appearance with a clearly visible price for each item. There will be no products sold that duplicate what is available at the base AAFES (the Base Exchange) or the Base Commissary.

These items will be on a list that will be provided to the contractor upon contract award. The Government reserves the right to approve or disapprove of any item to be sold. All merchandise will be national brands. All products must be prepackaged.

2.8. Posting of Regulations

2.8.1 A copy of AFI 48-117 will be posted in a conspicuous place in the hair salon for the information and guidance of concessionaire, his/her employees, and patrons. The contractor and his/her employees will adhere to all provisions of this instruction.

3. NAFI/Government Responsibilities (Government Furnished Equipment, Property and Services)

3.1 The Government will provide an area of the Event Center for establishment of the Hair Salon.

The area will include necessary access to restrooms, and electricity for the operations of the concession.

3.2 The Government will furnish utilities to the Contractor area for lighting, heating, drinking water, sanitation and the operation of suitable support equipment to provide services.

3.3 The Government will provide advertising support through the 82FSS Marketing Department and cross marketing in other Force Support Squadron (FSS) activities. Advertising should include, at a minimum, contractor logo, location, hours of operation, and phone number.

3.4 Two hair washing sinks.

4. Contractor Restrictions:

4.1 Contractor will not represent or permit itself to be represented to the public as an agent or employee of the NAFI, the U.S. Air Force or the U.S. Government on any letters, bills, signs and other means of correspondence or advertising.

4.2 Contractor will not leave cash on the premises during non-operational hours.

4.3 Contractor will not sell or remove any property that is owned by the NAFI, or the U.S.

Government and is used in the operation of the concession.

4.4 Any contractor-provided fixtures that are adjoined to real property, i.e. counters, cabinets, and affixed shelving, will become Government property.

4.5 Contractor will not engage in or permit gambling or possession or use of any gambling device on the concession premises of Sheppard AFB.

4.6 Contractor will not sell, deal in or otherwise possess or transfer, on the installation, any form of intoxicating liquors or narcotics.

4.7 Contractor will not loan money to or borrow money from customers or others including all federal and military personnel and their families and guests. Contractor will not sell merchandise or services for anything other than US currency. Contractor will not sell merchandise or services on IOU.

4.8 Contractor will not give or offer to give to any officer or employee of the NAFI, or any other part of the federal government, any gift, privilege, special benefit, discount, or anything of material or personal nature whereby the individual or employee would receive preferential treatment.

4.9 Contractor will not solicit customers for off-base services while on the premises of Sheppard AFB. Solicitation of customers on-base for private off-base services will result in termination of contract.

5. PERIOD OF PERFORMANCE

5.1 The period of performance includes startup time allowances. The base term of performance will begin from date of contract award and end 6 months from the date of award with an option for renewal for one year if NAFI decides to continue the agreement.

5.2 The contractor will be operational ready no later than 30 days from award date.

6. CUSTOMER COMPLAINTS, CLAIMS AND REFUNDS

6.1 The Contractor will adhere to the NAFI policy of customer satisfaction guaranteed IAW DAFMAN 34-123 and will be responsible for refunds to customer's resultant from customer dissatisfaction with an item or overcharging.

6.2 All customer complaints, claims and refunds will be resolved at the Contractor's expense.

6.3 Disagreements that cannot be resolved between the Contractor and the customer will be first referred to the Event Center manager and NAFI for resolution. If the matter is still not resolved, the situation is then to be referred to the Contracting Officer for resolution. The Contracting Officer's determination of resolution is final and the dispute is not subject to the FAR disputes clause or language therein.

6.4 The Government reserves the right to settle customer complaints or claims which are not settled by the Contractor in a timely manner and to demand reimbursement from the Contractor for the costs.

6.5 Repeated bad faith on the part of the Contractor in resolving customer complaints and claims may result in termination of the contract for cause.

7. CONTRACT TERMINATION/ EXPIRATION

7.1 This contract is automatically terminated in the event the NAFI is dissolved or the Event Center is closed for business, and the Contractor will be given a 30-day notice.

7.2. In the event that this contract is terminated, Contractor will promptly settle its account with NAFI, including payment in full of all amounts due.

7.2.1. Promptly remove all Contractor furnished trade fixtures, tools of the trade and supplies, including corporate identification such as signage, menus, etc. Structures, fixtures, appliances, etc.

affixed to Government property will become Government property upon installation and are not subject to removal by the Contractor. The discretionary authority is the Contracting Officer.

7.2.2. Return the cleaned facilities and all NAFI furnished property in as good order and condition as when received subject to normal wear and tear; and

7.2.3. Surrender all base passes, keys, etc. to the Contracting Officer.

7.2.4 Termination of this contract does not release the Contractor of its obligation to satisfactorily settle customer complaints and claims.

8. CLAIMS BY CONTRACTOR

8.1 Claims by the Contractor must be submitted in writing to the Contracting Officer no later than 90 days after the effective date of termination or expiration of this contract.

9 PAYMENTS TO NAFI

9.1 Payment of fees due the NAFI must be made monthly and must be received by the NAFI no later than noon on the 2nd of each month. If the 2nd falls on a weekend or federal holiday where the facility is closed or the designated NAFI representative is not available, payment will be made on the next business day following the 2nd.

9.2 Award of contract will be based first upon level of experience and services provided. The contractor's ability to adhere to set price schedule for basic services offered will also be evaluated.

9.3 NAFI may charge the Contractor for a dishonored check received from the Contractor except when the bank acknowledges the return of the check to be resultant from bank or NAFI error. The amount charged by the NAFI will not exceed the administrative amount normally charged NAFI customers for dishonored checks. The NAFI may require payment in cash, certified check or cashier's check at the Contractor's expense.

9.4 A daily invoice ledger along must accompany the payment of fees every month. Sales reports will be provided to the NAFI by the 2nd day of the month for the previous month.