RFQ FA301621Q0031 Questions and Answers.docx

QUESTIONS AND ANSWERS

RFQ FA301621Q0031 - 502 ABW Primary & Alternate CAT VTC Maintenance Requirement

1. Reference Combined Synopsis, Basis for Award. The basis for award mentions “experience and certification requirements”. Will the Government please specify the minimum experience (number of years) and certification requirements (names of the certifications) required in order for a proposal to be compliant?

Answer: There is no minimum experience as long as the technicians must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces:

understand the Cisco collaboration software and identify commonly found software.

Technicians must have the knowledge and ability to maintain and/or replace the existing equipment lists that are attached to the RFQ.

2. Reference Combined Synopsis, Basis for Award. The basis for award mentions “experience and certification requirements”. Are these requirements applicable to the company or the personnel/technicians performing the work? What are the requirements?

Answer: These requirements are applicable to the personnel/technicians that are performing the work. Technicians must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces: understand the Cisco collaboration software and identify commonly found software.

3. Reference PWS 1.3.1. “In accordance with (IAW) Industry Standards, the Contractor shall provide qualified technicians, certified in all technical aspects of maintenance, operations & network administration of AV/VTC systems & associated equipment.” Will the government please specify which certifications are required? Are these AMX, Extron, and Cisco certifications? If so, specifically which ones (names of the certifications)? Will personnel need any other industry certification to meet this requirement?

Answer: No, the contractors do not need any certification, but the contractors must have experience with AV/VTC systems.

4. Reference PWS 1.4.1.2, “the Contractor shall dispatch a certified technician to the originating site within twenty-four hours (24)…”. Will the Government please indicate what specific certifications will meet this requirement?

Answer: The contractors do not need any certifications, but the contractors must have experience with AV/VTC systems.

5. Reference PWS 1.3.1, 1.4.1.2, and ‘Basis for Award’. The government refers to a requirement for professional certifications in PWS Section 1.3.1 (...the Contractor shall provide qualified technicians, certified in all technical aspects…), PWS Section 1.4.1.2 (...the Contractor shall dispatch a certified technician...), and the basis of award (the quoter accedes to...experience and certification requirements). However, the government has not listed any specific personnel qualifications in the solicitation. Will the Government please identify the required personnel qualifications?

Answer: The contractor must be able to install, maintain and troubleshoot all CISCO products and AV/VTC network systems.

6. Reference PWS 1.4.1.5.4, "to effectively conduct certification/training to manufacturer's equipment standards”. This excerpt implies that the technician must be certified by the manufacturer to conduct the certification/training. What specific certifications are required to meet this requirement?

Answer: Technicians must be able to identify Cisco collaboration endpoint models, accessories, cabling, and interfaces: understand the Cisco collaboration software and identify commonly found software.

7. Can the government please confirm if this work is being performed by an incumbent contractor or is this new work? If so, can the government please provide the contract number of the incumbent?

Answer: No, this is a new work.

8. Can the government please provide the historical staffing levels to include the labor category titles and the number of hours required per labor category per option year?

9. Can the government please provide an estimated dollar value for the current contract if there is one?

Answer: There is no current contract for VTC maintenance.

10. It is currently unclear what the page requirement is for the technical approach, could the government please clarify the page limit for technical approach under Basis for Award, 2. Best Value Determination, C. Technical Response, Page 19.

Answer: There is no page limit for the technical approach.

11. Can the government please confirm that the price submission is different from the technical approach? It states that the offeror has to submit the schedule of services on page 1 of the RFQ, however that is what is also required for A. Pricing as stated on pages 17-18 of the RFQ. Please confirm these are two different parts of the submission.

Answer: You will submit your best pricing by completing the schedule of services on page 1 of the RFQ. Pricing mentioned on page 17 & 18 refers to the price evaluation the government will conduct on the quotes you have submitted.

12. Is all existing hardware still under manufacturer warranty?

Answer: Alternate CAT at JBSA-Lackland is under warranty till Oct 21, Primary CAT at JBSA-Fort Sam Houston is not under warranty

13. If the hardware is still under manufacturer warranty, when does the existing coverage for all components expire?

Answer: Oct 21

14. If hardware is no longer under a manufacturer warranty and a component fails, will the Government pay to replace the hardware, or does the AV vendor have to cover those costs for replacement?

Answer: Government will pay for the hardware.

15. What size and model is the Clarity Matrix video wall in the Primary CAT location? (8) 55 inch monitors.

Answer: Model not applicable

16. Are both Clarity Matrix video walls under current manufacturer warranty agreements? If so, when do the existing agreements expire?

Answer: Only the alternate location is under warranty.

17. What model of BiAmp TesiraFORTE DSP is installed in the Alternate CAT location?

Answer: Listing was attached in the RFQ on beta.SAM.gov

18. Does the Government have all of the existing UNCOMPILED Control source code for the control systems to provide to the AV Vendor in each room for the AV vendor to be able to adjust as needed should a component fail or there be an issue with part of the control code?

Answer: 502 XP will have the source codes for the control systems by the time of bid.

19. Does the Government have all of the documentation to provide to the new AV vendor mentioned in section 1.4.5.10 in a changeable format should the AV vendor need to make revisions to any of them?

Answer: Yes.

20. The PWS in sections 1.4.5.5 through 1.4.5.7 mentions VTC infrastructure components. What are the infrastructure components being mentioned, or do you mean the hardware that is in each room?

Answer: Yes, only the hardware is being monitored.

21. Are there multiple classifications of networks in each room that must be supported via VTC functionality?

Answer: Yes, NIPR VTC in main CAT and SVTC is located in a room where the rack is stored (both locations)

22. Is a security clearance required to provide support onsite? If so, what level is required to gain access to the site? SECRET, TOP SECRET, Higher?

Answer: No, a security clearance is not required. Highest level is SECRET, and contractors must be escorted when SVTC is being worked on.