Questions-Answers_3_-.pdf

Patient Appointment Services

Questions and Answers- 3

1. The SF 1449 Item Number /CLIN 0001 lists the Quantity as “1” and the Unit as “Months. The amendment 0002 changes list the period of performance for this CLIN 001 to 24-30 April 2018 which is 7 calendar days. Will the government clarify the CLIN 0001 POP to be priced as either 1 Month or 1 Week?

Answer: For consistency the unit is Months. If there is only a week of work for a particular month -please pro-rate your monthly fee.

2. Will the government provide an updated solicitation SF 1449 Continuation Sheet reflecting the updated CLIN POP information?

Answer: A conformed copy of the 1449 has been posted. If you have already submitted your proposal and the change in the period of performance is addressed there is no need to resubmit.

Make sure that a copy of all amendments are returned and signed in addition to the signed 1449.

3. In the questions and answers released today, question # 3 refers to PWS 1.2.5 and states that the annual transactions (not appointments transactions) are defined as 263,425, noting that the wording has changed from call transactions to transactions.

PWS 1.2.5 defines a “telephone transaction includes all steps necessary to answer/receive an incoming call, then make an appointment or document that an appointment is not available, or create and issue a telephone consult following MTF policy and procedure; or process MTF/patient cancellations.”

Will the government please define what it considers an appointment transaction, in relation to the workload provided in Attachment 5?

Will the government please define what it considers a call transaction in relation to the answer to Question #3 today?

Will the government please define what it considers a transaction in relation to the answer to Question #3 today?

Answer: Reference Para 1.2.5 – the PWS does not seperately define Appointment Transaction, Call Transactions, and Transaction. See Attachment 5- Transactions are the total number of the following added together:

Annual calls answered (annual incoming calls – abandoned calls) Annual calls that do not result in an appointment Annual telephone consults Annual all refused appointments Annual total appointments booked Annual outgoing second attempt calls (outgoing calls) ***This closes the questions and answers**