Attch__1_LENEL_Maintenance_SOO.PDF

As of 3 Aug 2018

LENEL OnGuard Maintenance and License Statement of Objectives (SOO)

1. 45th Space Communications Squadron – LENEL OnGuard

2. Purpose The purpose of this SOO is to purchase maintenance to support the day to day operations of the LENEL OnGuard System that secures facility doors on three facilities at Patrick AFB and communications closet doors at both Patrick AFB and Cape Canaveral AFS.

2.1 Scope

The contractor shall support 84 service calls annually. Additionally provide License renewal for LENEL Pro Sups. Preventive maintenance will include the following:

LENEL Controller

a. Inspect the interior of the cabinet for cleanliness, check all connections for tightness. Do not over tighten the connections to the circuit board as it could damage the board.

b. Check the backup batteries for proper voltage, bulging and leakage. Mark the replacement date on the batteries that were changed with permanent marker.

c. Check the onboard memory batteries for bulging and leakage. Mark the date on batteries that were changed with a permanent marker.

d. Check the Direct Current voltage output from the power supply. Measure the voltage at the + and – terminals on the batteries. Remove the + terminal from the battery, check the dc voltage from the batteries. The voltage from the power supply should be higher than the voltage from the batteries.

Door Contacts Inspect the door contact for proper operation and secure installation. Repeat this step for each door contact.

Card Reader/SECACC Keypads Inspect the card reader for proper operation and secure installation. If the card reader has a key pad insure the keys are not sticking and are clean. If the numbers are not readable replace the keypad, as required and directed by QAE. Repeat this step for each card reader.

Door Strike Inspect the door strike lock for security and proper operation. Insure the door strike is not sticking and the return springs if functioning correctly. Replace the strike as required. Repeat this step for each door strike lock.

Computers (both servers and workstations) Inspect the exterior of the computer for cleanliness. Inspect and clean the muffin fan filter.

Gently clean the exterior of the computer. Do not spray cleaner directly on or into the computer.

Using the general tab under the (C :) properties perform a disk cleanup. When this is complete go to the tools tab and perform a defragment on the hard drive. Repeat this step for each computer, server or workstation.

3. Ordering Table The Contractor shall provide all products listed and ensure compliance with the associated standards and/or specifications as defined below.

Qty Description

Single Service Call (Minimum 4 hour response) to include Scheduled and non-scheduled system maintenance and repair for 1 calendar year from contract award. Maximum 7 Service Calls per month.

Annual LENEL PRO SUPS renewal license fee.

4. Technical Contractual Requirements

4.1 Trade Agreement Act (TAA)

All proposed products must be compliant with the Trade Agreements Act of 1979 (TAA) and related clauses in Section I of this contract. In accordance with DFARS 252.225-7021, the Trade Agreements Certificate at DFARS 252.225-7020 shall be provided for each end item defined and specified in a solicitation that exceeds the TAA threshold subject to the waivers and exceptions provided in FAR 25.4, and DFARS 225.4 offered in response to any RFQ issued under this contract.

Please note that Federal Acquisition Regulation (FAR) paragraph 25.103(e) includes an exemption from the Buy American Act (BAA) for acquisition of information technology that is commercial items.

4.2 Authorized Resellers

The contractor may be an authorized reseller of new and refurbished/remanufactured equipment for OEMs proposed under this DO. The contractor may also procure directly from the OEM or utilize other legitimate distribution channels to provide the required products in accordance with the OEM’s policies on reselling. Any contractor’s channel relationships with their OEM partners (gold, silver, etc.) will be represented in the best pricing offered. If the contractor is not an OEM reseller, the contractor shall clearly identify this on the submitted proposal and list the OEM resell partner’s registered relationship with the OEM. DOs may restrict the use of authorized resellers, specific OEMs, or identify required OEMs. The contractor shall ensure all products are genuine and eligible for any OEM warranties, maintenance agreements and licensing as offered. Genuine products are those products the OEM, by their policy, considers not “secondary”, destroyed, stolen or scrapped.

4.3 Remanufactured/Refurbished Products

Any product offering that is remanufactured or refurbished shall be clearly identified as such by the contractor on the submitted proposal. Remanufactured products shall have the OEM or factory certification, if available, for that product. Remanufactured and refurbished products shall be certified according to the standards set forth in the policy of the OEM.

4.4 Items on Backorder

In their response to a Request for Quote (RFQ), the contractor shall provide notification, if applicable, that a particular item is on backorder, the expected lead-time to fulfill the order, etc. It shall be implicit that a response to an RFQ with no items identified on backorder is a declaration that the items are available at the time of quote submission.

4.5 Warranty

The contractor shall provide any OEM pass through warranty and standard commercial warranties applicable to the products being purchased at no cost. This shall apply to new, refurbished and remanufactured equipment.

4.6 Hardware and Associated Software and Peripherals

All hardware delivered under this DO shall include associated software, documentation and associated peripherals required for operations (such as controllers, connectors, cables, drivers, adapters, etc.) as provided by the OEM. This is true only if the applicable OEM provides such items with the product itself.

4.7 Software

For all software that is outside of hardware and purchased independently, the contractor shall provide the software license registered to the customer’s organization.

4.8 Safeguarding Classified Information

The contractor shall transmit and deliver classified material/reports IAW the National Industrial Security Program Operations Manual (NISPOM) and the National Industrial Security Program Operating Manual (DoD 5220.22-M). These requirements shall be accomplished as specified in the Delivery Order. All Classified Contracts must have at a minimum, the Clause 52.204-2 Security Requirement, incorporated into the contract.

4.9 Installation

The only time that installation services can be procured is when the services and cost are included in the price of the product as sold commercially. In the rare instances where installation services are required/offered, the contractor shall provide installation support related to the applicable products(s) as defined in the DO. In those instances, the DD Form 254 (DEPARTMENT OF

DEFENSE CONTRACT SECURITY CLASSIFICATION SPECIFICATION)

requirements will be addressed in the individual DO and only at the security level necessary.

4.10 Customer Support

The prime contractor shall provide Service Call support during the maintenance period to isolate, identify, and repair software and hardware failures.

5. Delivery Requirements

5.1 Timeframes

The contractor shall adhere to the following Product Delivery Capability requirements when providing products under this DO. The contractor shall deliver the quantities of NetCentric products to meet ordinary as well as fluctuating (war-time, Terrorist Tempo, Ops Tempo) government requirements in accordance with prescribed delivery schedules stipulated in individual DOs. Delivery of products will be to CONUS, OCONUS, and remote locations as identified below. For AOR’s and/or remote sites that do not permit commercial deliveries, the vendor’s delivery capabilities must be in accordance with AFI 24-203, Preparation and

Movement of Air Force Cargo, 13 April 2007. Additional delivery terms or schedules, such as ship-in-place, expedited shipping or shipping to APO/FPO addresses, shall be negotiated between the Contractor and the Ordering Contracting Officer (OCO).

Definitions: CONUS: The 48 contiguous states, Alaska, Hawaii, and the District of Columbia.

OCONUS: Germany, Italy, Japan, Korea, Belgium, Turkey, Puerto Rico, United Kingdom, and the Netherlands. Remote OCONUS: those locations that are not listed under CONUS or Named

OCONUS.

The following figure sets forth the maximum performance parameters for deliveries:

5.2 DO Order Shipping Date

This DO requires a Routine CONUS order required within 90 days of DO award.

6. Delivery Delays Contractors are required to meet the timeframes as stated in section 7.1 unless Department of Commerce approval and/or review activities prevent the contractor from meeting these timeframes. In the event that the contractor determines they are unable to achieve the stated timeframes, the contractor shall notify the Contracting Officer within two (2) business days of such determination, or immediately upon such determination if operating under the Emergency/War Tempo timelines.

7. Shipping Information All products shall be shipped to:

Attn: Joel Wilder 1225 Pershing Place Bldg 533 Patrick AFB FL 32925 (332)494-9800

8. Period of Performance (POP): 1 Sep 2018 to 30 Aug 2019

8.1 POC: Joel Wilder (321) 494-9800

Timeframe CONUS OCONUS Remote CONUS

Routine NLT 30 calendar days NLT 45 calendar days NLT 45 calendar days

Critical NLT 3 calendar days NLT 5 calendar days NLT 10 calendar days Emergency/War Tempo

Within 24 hours Within 48 hours Within 72 hours