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Second set of Questions & Answers to Phase 2 Solicitation
| 1 |
| Why are all payments submitted to treasury, if the loan is not in default? |
| No payments are submitted directly to ED Servicers. Mentioned on page 46 |
| 2 |
| Are the Operational reports required to be available by the 1st business day after the end of the prior month? Page 37 (of the draft) states this deliverable, however the detailed requirements reference the 10th calendar day. |
| Reports are due the 1st calendar day of the month. Per page 34 of the Solicitation. |
| 3 |
| Will ED provide bidders with sample copies of all reports? |
| Samples of some Servicing and Financial Reports are provided on Fed Biz Opps via attachment. |
| 4 |
| Are there large volumes of paper documents that will need to be stored by the awardee? |
| Since most Perkins Loans are made using paper Promissory Notes and many of the assignments are made by schools by submitting paper forms, the bidder can expect to have to maintain at a minimum copies of the paper Promissory Notes and assignment documentation. |
| 5 |
| Will ED be providing the awardee with a master dump of all the fields? |
| Since ED does not own the system Perkins Loans are currently being serviced on, ED can assist the awardee with the field layouts needed for servicing Perkins Loans. ED does not currently have a “master dump of all fields” available. |
| 6 |
| If a borrower has more than one loan, are they reported to the credit bureau individually or combined? |
| ED prefers the borrowers loans be reported in aggregate at the borrower level to the credit bureaus. |
| 7 |
| On page 45 of the final document, it shows a Technical Approach (Factor 1), and then it has the number 2 right below it. That should be number 1, correct? |
| Correct. Number 2 should read number 1. |
See revised language in the Solicitation
| 8 |
| The requirement to post payments to borrower accounts on page 27 is 24 hours, however per requirement 5036.01 the requirement is 48 hours, which metric is correct? |
| The requirement to post payments to borrower accounts is 24 hours. See revised Phase II solicitation posted to FBO. |
See revised language in the Solicitation
| 9 |
| Will ED be providing examples or details of the exact Perkins Loan reports the successful contractor will have to provide? |
| See response to Question 3 above Offerors are encouraged to provide innovative reports that meet the requirements as identified in the solicitation. |
| 10 |
| Can you help clarify what is a client and super client? |
| A Super Client is a higher level of system and reporting access. Certain data is partitioned off for specialized users. |
| 11 |
| Is FMS simply FSA’s General Ledger? If it’s more than that, could you provide more details on this? |
| FMS is FSA's General Ledger and a subsidiary ledger to the Department's General Ledger. |