Historical_Information-Customer_Service.docx
DOCX document 14 KB Posted
- Attached to
- Secretary Held Loan Servicing Federal contract opportunity
- Solicitation number
- DU208WR-17-R-0003
About this file
Historical Information
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| DU208WR-17-R-0003.pdf | ||
| Amendment_2.pdf | ||
| QASP-Secretary_Held.doc | DOC document | |
| Servicing_Matrix.docx | DOCX document | |
| Past_Performance.docx | DOCX document | |
| wage_determination.pdf | ||
| pricing_document.docx | DOCX document | |
| DU208WR-17-R-0003.rtf | RTF text file | |
| Past_Performance_Survey.docx | DOCX document | |
| Secretary_Held_Loan_Servicing_Scorecard.xlsx | XLSX spreadsheet | |
| Questions_and_Answers.docx | DOCX document | |
| SF30.pdf | ||
| Secretary_Held_Loan_Servicing_Scorecard.xlsx | XLSX spreadsheet | |
| DU208WR-17-R-0003.pdf |
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Text version
Historical Information Customer Service Call Volumes for #800
| Month |
| HECM Queue |
| Loan Servicing Loss Mitigation Queue |
| Grand Total Calls Presented |
(877) 622-8525
| Difference |
| % Increase/ Decrease |
| Oct-15 |
| 7585 |
| 8944 |
| 16529 |
| -846 |
| -4.87% |
| Nov-15 |
| 9089 |
| 8231 |
| 17320 |
| 791 |
| 4.79% |
| Dec-15 |
| 7800 |
| 8295 |
| 16095 |
| -1225 |
| -7.07% |
| Jan-16 |
| 7724 |
| 8808 |
| 16532 |
| 437 |
| 2.72% |
| Feb-16 |
| 12907 |
| 9850 |
| 22757 |
| 6225 |
| 37.65% |
| Mar-16 |
| 9814 |
| 10187 |
| 20001 |
| -2756 |
| -12.11% |
| Apr-16 |
| 7215 |
| 9299 |
| 16514 |
| -3487 |
| -17.43% |
| May-16 |
| 9553 |
| 9726 |
| 19279 |
| 2765 |
| 16.74% |
| Jun-16 |
| 9035 |
| 10116 |
| 19151 |
| -128 |
| -0.66% |
| Jul-16 |
| 8243 |
| 9221 |
| 17464 |
| -1687 |
| -8.81% |
| Aug-16 |
| 9542 |
| 11163 |
| 20705 |
| 3241 |
| 18.56% |
| Sep-16 |
| 9392 |
| 10420 |
| 19812 |
| -893 |
| -4.31% |
| Oct-16 |
| 10,975 |
| 10,437 |
| 21412 |
| 1600 |
| 8.08% |
*Total Calls Presented represent all calls to the HUD National Servicing Center Toll Free Number (877) 622-8525
Average duration time for FHA Servicing & Loss Mitigation Calls: 16.9 Minutes Spanish FHA Servicing & Loss Mitigation: 21.5 Minutes
File details come from the government source that posted it. Updated .