Draft - Statement of Work FEI Quanta 200F.pdf

Statement of Work (SOW) Service Agreement for FEI Quanta 200F Microscope

I.Background or Introduction The Microscopy Unit is a microscopy facility, located at the Eastern Regional Research Center in Wyndmoor, Pennsylvania. The Unit is equipped with a broad range of sophisticated microscopes and provides ARS scientists and their collaborators access to state-of-the-art microscopes and technical research expertise.

II.Scope Provide preventative maintenance services for the FEI Quanta 200F Scanning Electron Microscope. This microscope is a vital part of the facility which is used for research programs by the 200 research scientists at the Eastern Regional Agricultural Research Center and their world-wide collaborators. Extended down time for these microscopes or suboptimal service would be detrimental to on-going research projects and future research projects.

III.Objectives Preferred Service of the FEI Quanta 200F Scanning Electron Microscope and associated components which includes Service covering 100% of the cost of all parts (batteries, pump oil, apertures, PC, components that may fail, etc).

IV.Tasks or Requirements

Provide a Preventative Maintenance (PM) visit once per year and includes software updates, hotfixes, and service packs. This includes on site emergency service calls with a response period of Monday-Friday excluding holidays and response times between of 8:00 a.m. – 5:00 p.m. Typical response time is within 48 hours and includes one maintenance service call and includes covered replacement parts with technician travel included.

V.Government-Furnished Property None

VI.Security Requirements

The service engineer will receive a temporary visitor badge from the security desk before being escorted to the Microscopy Unit.

VII.Place of Performance

Services will be performed at the Microscopy Unit:

Address:

Eastern Regional Research Center 600 E. Mermaid Lane Wyndmoor, PA 19038