Draft_SOW_Synopsis.pdf

C.1 MANDATORY REQUIREMENTS

The mandatory requirements are as follows:

Requirement 1: Personnel Security Clearance. All personnel performing technical support under this order shall possess, at a minimum, a SECRET Security Clearance. The following labor categories are required to have TOP SECRET clearances in support of the FBM Library and TSCO office: Facilities Operations Technician (1 FTE).

Requirement 2: Facility Security Clearance: The Offeror's facility must be cleared to the TOP SECRET level.

Requirement 3: Certification.

(a) The following position requires Information Assurance Technical (IAT) Level 2 with certification(s) in the current Unix/Linux Operating System(s) (OS) used in the IPE as per DoD Directive 8570.01-M or successor, and an IT-1 level clearance: Senior System Analyst and Journeyman System Analyst.

(b) The following positions require Information Assurance Technical (IAT) Level 2 certification(s) in the current Windows Operating System(s) (OS) used in the IPE as per DoD Directive 8570.01-M or successor, and an IT-1 level clearance: Senior System Analyst, Senior Computer Operator, and Journeyman System Analyst.

IAW DOD/DON Cybersecurity Workforce (CSWF) requirements, contractors assigned to an IT level-I designated position with SECRET access will be required to have a favorably adjudicated SSBI completed every 5 years.

Contractors cannot be designated as an IT-I without a favorably adjudicated SSBI.

Contractor's that have a final clearance and a submitted SSBI that is accepted by OPM along with a favorable fingerprint check (SAC), will be eligible for IT-I designation. The Command Security Office must review SF-86 paperwork for all contractors being nominated for IT-I designations if the SSBI is not completed. Contractors will not be eligible for IT-I designation until the SSBI has been completed and favorably adjudicated.

The Government will be responsible for initiating the SSBI investigation for contractors that are designated as an IT- II and moved to an IT-I position.

C.2 BACKGROUND

The Naval Surface Warfare Center, Dahlgren Division (NSWCDD) is an engineering, software development, and systems test and integration center for Research, Development, and Test & Evaluation (RDT&E) components of the US Navy. The purpose of this acquisition is to provide system administration and Integrated Logistics Support (ILS), media management, documentation maintenance, and facility support services to the NSWCDD Strategic Systems environment for Submarine Launched Ballistic Missile (SLBM) and Tomahawk programs.

C.2.2 This is a Statement of Work acquisition and is structured around the results to be achieved as opposed to the manner by which the work is to be performed. The quality and effectiveness of the services performed hereunder will be evaluated in accordance with the performance standards/acceptable quality and the evaluation methods described in Section E, Inspection and Acceptance, Quality Assurance Surveillance Plan (QASP).

C.2.3 This is a contract for the provision of services by the Contractor. In accordance with law and policy and with the provisions of this contract, Contractor personnel shall perform as required by this contract, and such work shall include working in cooperation and collaboration with Government personnel. Performance of this contract work shall require, among other things, the Contractor to access and use Government owned data such as SLBM developed software, documentation, technical data, process and report templates, and any other Government owned data which includes the aforementioned items. Any and all software, documentation, technical data, generated from such access and use shall also be and remain Government owned data. The Contractor’s use of and access to Government owned data shall neither constitute nor create any Contractor rights in or license to such data; the only Contractor permissions to use and access the data shall be those necessarily required by the Contractor to perform the work herein. Rights in data constituting and contained in contract deliverables required by the Contract Data Requirements List (CDRL) shall be governed by the appropriate contract clauses.

DRAFT

C.3 SCOPE

C.3.1 The Contractor shall provide System Administration, System Analysts, Computer Operations, Library, Facilities Support, and Documentation. This is in support of the Submarine Launched Ballistic Missile (SLBM), Integrated Processing Environment (IPE), and ILS for the Fleet Ballistic Missile (FBM) Library, Top Secret Control Office (TSCO), and Strike Systems Development Laboratory (SSDL) Programs. The primary work location is at

NSWCDD.

C.3.2 All work performed under this acquisition shall be performed following applicable SLBM/IPE/FBM/TSCO/SSDL/NAVSEA/DoD plans, standards, policies, and processes which are subject to change but can be made available upon request. The Contractor shall assist the Government in generation of plans for specific tasking consistent with the Government master schedule for system and materials processes and development to include the scoping of the task, schedule development of workload estimates. The Contractor’s activities must conform to the systems test and lab space environment and standards including all updates, improvements and additions to these process documents made over the life of the order. Deviation from these processes, policies and procedures are not authorized without advance approval by the Contracting Officer’s Representative (COR).

C.3.3 The Contractor shall additionally perform all tasks in this Statement of Work Program Foreign Military Sales (FMS) Cases.

C.4 APPLICABLE DOCUMENTS

• DoD Directive 8570.1-M, “Information Assurance Training, Certification and Workforce Management”, or successor

• DoD Directive 8570.1-M, “Information Assurance Workforce Improvement Program”, or successor

• DoD Manual 4160.28-M-V3 Defense Demilitarization Procedural Guidance,” June 7, 2011

• NIST Special Publication 800-53, “Security and Privacy Controls for Federal Information Systems and Organizations”, April 2013

• DOD Instruction 5200.33 (Defense Courier Operations)

C.5 REQUIREMENTS

C.5.1 SYSTEM ADMINISTRATION

The System Administration tasking is common to both System Analysts and Computer Operators who maintain computer operations within the SLBM IPE. The SLBM IPE user community consists of the Government employees along with supporting Contractors. The current SLBM IPE consists of a large number of computer systems, servers, and networks; distributed throughout the work space in two major areas: secure facilities and Controlled Access Area (CAA) office space. All of the systems are interconnected by either classified or unclassified networks.

C.5.1.1 The Contractor shall log and track system/program downtimes and provide reports with relevant charts.

C.5.1.2 The Contractor shall perform system analysis of devices logging errors utilizing available tools.

C.5.1.3 The Contractor shall run system utilities designed for monitoring all aspects of system functions. The Contractor shall also monitor and arrest run-away system and user batch processes.

C.5.1.4 The Contractor shall assist user community with operational questions, problems, utility functions and system requests.

C.5.1.5 The Contractor shall perform backups of SLBM IPE Systems.

C.5.1.6 The Contractor shall attend system management meetings and provide informal oral briefings of SLBM IPE developments concerning assignment updates, requests, questions, security issues, and problems.

C.5.1.7 The Contractor shall provide escorting within the SLBM IPE spaces for those visitors who have official business, but do not have the appropriate clearance, a specific sponsor, or who otherwise have restricted access to the facilities.

C.5.1.1 SYSTEM ANALYST SUPPORT

The Contractor shall maintain scripts, software installations, maintain system configurations, update software, and maintain security.

C.5.1.1.1 The Contractor shall perform restoration of user and system files and directories.

C.5.1.1.2 The Contractor shall install and maintain the current version of software including commercial, user, system, and patches. The Contractor shall also install temporary software for processing and moving files between networks.

C.5.1.1.3 The Contractor shall setup and configure systems with the required software including the Operating System (OS), Application and task specific software. Software configuration is to include user training of the System Configurations.

C.5.1.1.4 The Contractor shall assist the Government in the writing and maintaining of scripts and programs relative to SLBM IPE hardware and software operations.

C.5.1.1.5 The Contractor shall maintain the software distribution tool (LANDesk) and the Windows Domain Administration to be fully operational.

C.5.1.1.6 The Contractor shall maintain the setup and installation of thin clients to be fully operational.

C.5.1.1.7 The Contractor shall build, configure, and maintain Windows Terminal Services, Virtual Desktops, and VMware Systems to be fully operational.

C.5.1.1.8 The Contractor shall maintain system disk imaging and perform the imaging of disks.

C.5.1.1.9 The Contractor shall maintain enterprise wide virus management. The Contractor shall also maintain security on all SLBM IPE systems and perform routine security updates or security changes for the Virus scan (VSCAN) software on the Windows systems.

C.5.1.1.10 The Contractor shall assign Internet Protocol (IP) addresses and update the host table on the unclassified network.

C.5.1.2 COMPUTER OPERATOR SUPPORT

The operator shall perform equipment start up, system inspections, move files between systems and/or networks, equipment operations, equipment shutdown, record logbook entries pertaining to system performance, record problems, notify system managers of hardware/software or operational problems, identify and take corrective action to correct hardware faults.

C.5.1.2.1 The Contractor shall set up, delete, and modify user accounts. The Contractor shall also grant and reset passwords for user accounts.

C.5.1.2.2 The Contractor shall log control point release of spare laptops to users.

C.5.1.2.3 The Contractor shall create and update mail aliases on the Unix Systems.

C.5.1.2.4 The Contractor shall provide management of SLBM IPE operator developed utilities.

C.5.1.2.5 The Contractor shall maintain system identifier file.

C.5.1.2.6 The Contractor shall process Per Data Transmission Request forms to transmit data to and from remote transmission sites via secure systems.

C.5.1.2.7 The Contractor shall provide data maintenance. Data maintenance includes maintenance of electronic databases and storage areas for material in all forms including documents and books, lists and files, and record/paper file maintenance.

C.5.1.2.8 The Contractor shall provide trouble ticket request responses and solutions. Assign problem reports in the SLBM Facilities trouble ticket tool to the appropriate user/groups.

C.5.1.2.9 The Contractor shall create, add, and delete user groups on the Unix/Linux/Windows systems.

C.5.1.2.10 The Contractor shall move files between networks when requested by users. The Contractor shall dump files to tape and restore on the requested network adhering to established Security Policy.

C.5.2 LIBRARY AND MEDIA SUPPORT

The Contractor shall provide Classified and Controlled Unclassified Information (CUI) support for the Fleet Ballistic Missile (FBM) Library, the Top Secret Control Office (TSCO), SLBM IPE, and the Strike Systems Development Laboratory (SSDL) Programs as follows:

C.5.2.1 The Contractor shall transport SLBM backup media and documents between buildings located at NSWCDD to maintain program utilization and disaster recovery process.

C.5.2.2 The Contractor shall clean all controlled magnetic media in preparation for destruction or reuse in accordance with the organizations standard operating procedures. The Contractor shall prepare and process shipments of SSDL media for destruction to be sent to the National Security Agency (NSA).

C.5.2.3 The Contractor shall provide reproduction services for conversion of hardcopy and electronic files to media in accordance with standard security procedures. The Contractor shall also provide reproduction of documents by way of photocopying or scanning in response to internal and external requests. The Contractor shall provide reproductions of disks for the SSDL projects.

C.5.2.4 The Contractor shall maintain the FBM Library, TSCO media, and documentation inventory. The Top Secret inventory is typically done annually in April and the FBM Library usually conducts a semi-annual Secret inventory. The Contractor shall also perform monthly inventories of SSDL assets.

C.5.2.5 The Contractor shall degauss magnetic FBM Library media in accordance with instructions from the SLBM Computing & Information Security (CIS) group.

C.5.2.6 The Contractor shall perform virus checks on all SSDL media entering and leaving buildings in accordance with SSDL Automated Data Processing (ADP) Standard Operating Procedures.

C.5.2.7 The Contractor shall serve as a Media Transfer Agent (MTA) for SSDL and SLBM IPE. As SSDL MTA the Contractor shall track media usage in the MTA usage log, issue serialized media, maintain hard copies for file transfers and provide data transfers between networks.

C.5.2.8 The Contractor shall transfer FBM Library magnetic media for Secret and Top Secret file transfers.

C.5.2.9 The Contractor shall input appropriate database updates, generate, and provide inventory status reports at the conclusion of media inventories, in accordance with Standard Operating Procedures.

C.5.2.10 The Contractor shall maintain vault media library repository and database records for SSDL projects.

The Contractor shall maintain and provide database retrieved reports for all SSDL media located in labs, monthly reports of all media entries, and a weekly report providing identification of non-barcoded secret media in accordance with Standard Operating Procedures.

C.5.2.11 The Contractor shall monitor SSDL classified lab spaces for unattended media or documentation.

C.5.2.12 The Contractor shall manage the SLBM IPE media library. Label and store all software/upgrade/backup media per system management request. In addition the Contractor shall ensure that the labeling of all SLBM IPE and SSDL media entering and leaving the controlled media areas is in compliance with the standard operating procedures and regulations.

C.5.2.13 The Contractor shall process SSDL new and incoming media, prepare media for vault repository and inventory, provide notifications of new media, and enter incoming, transfers, and new media items into database.

C.5.2.14 The Contractor shall destroy/dispose of documentation material at the direction of the Government. The Contractor shall shred classified material. This includes prepare, verify and sign destruction reports/forms for all material destroyed by shredding and update classified control database.

C.5.2.15 The Contractor shall process user requests with the determining of ownership, availability, and verification of requestor’s clearance level prior to release of any classified material. The Contractor shall retrieve and sign out data in accordance with established procedures and relative to specific types of material.

C.5.2.16 The Contractor shall serve as liaison to Defense Courier Service (DCS) for the FBM Library and TSCO media, documentation, and data items. In this role the Contractor shall track media, documentation, and data item shipments, schedule pickups/deliveries, and provide delivery confirmation. The Contractor shall prepare Top Secret (TS) material in accordance with DOD Instruction 5200.33 (Defense Courier Operations).

C.5.2.17 The Contractor shall download TSCO strategic targeting message(s) from Top Secret Defense Messaging System (TSDMS).

C.5.2.18 The Contractor shall rotate TSCO backup tapes for Top Secret Distributed Graphics System

(TSDGS).

C.5.3 DOCUMENTATION SUPPORT

The Contractor shall perform documentation preparation and maintenance for the FBM Library, TSCO, and SLBM IPE programs. The documentation will consist of compiling, creating, reviewing, and updating project process documentation, forms, and standard operating procedures for task within this contract.

C.5.3.1 The Contractor shall develop, maintain, and update procedures for the Computer Operations Application Software Installations, Operating System Installations, Software Patches, Virus Scan Security Reports, New Employee Overview of System Requirements, Media Backups, System Maintenance, External Media Labeling, and Operator Generated Procedures.

C.5.3.2 The Contractor shall develop, maintain, and update SLBM IPE technical documentation, Computer Operation forms and logs designed for traceability as in; file and directory restoration requests, trouble report, SLBM IPE system status, full back up report, weekly backup report, media generation logs, backup inventory control, and SLBM IPE systems maintenance.

C.5.3.3 The Contractor shall provide system process inputs for SLBM IPE Operating Procedures document composed of Secret IPE (S-IPE) and Unclassified IPE (U-IPE) operating procedures.

C.5.3.4 The Contractor shall create and maintain SLBM IPE user and system documentation.

C.5.3.5 The Contractor shall create and maintain Computer Operations software documentation and development process.

C.5.3.6 The Contractor shall create and maintain documentation for SLBM IPE system programs.

C.5.3.7 The Contractor shall manage, breakdown, and sort computer SLBM IPE area print outs for pickup and file classified banner pages in IPE containers.

C.5.3.8 The Contractor shall dispose of classified and unclassified dated listings and all unnecessary printed output in appropriately marked containers per organizational policy

C.5.3.9 The Contractor shall provide maintenance of FBM Library Operating Procedures. The Contractor shall be responsible for maintaining and submitting change recommendations for A Department Instruction 5523.3C, Fleet Ballistic Missile (FBM) Library Standard Operating Procedures so that it accurately reflects the operational procedures of the library.

C.5.3.10 The Contractor shall maintain FBM Library Standard Operating Procedures (SOPs) and document design requirements for applications that aid FBM Library classified material inventory tracking.

C.5.4 FACILITY OPERATIONS

Facility Operations involves those tasks necessary to ensure proper operation and preventive equipment maintenance of facilities and support equipment for the SLBM IPE, FBM Library, TSCO, and SSDL labs and spaces.

C.5.4.1 The Contractor shall maintain general office equipment including printers, photocopiers, computer components, peripherals, and media players. This includes refilling equipment with paper, toner, and clear paper jams. In addition the Contractor shall report when replenishments, repairs, or maintenance are necessary.

C.5.4.2 The Contractor shall recommend SLBM IPE equipment (e.g. disk, memory, and peripheral) upgrades and new technologies related to networks and systems (e.g. UNIX, Linux, and Windows).

C.5.4.3 The Contractor may be required to perform weekly preventive maintenance consisting of powering down and up equipment, ensuring all systems return to a fully operational state.

C.5.4.4 The Contractor shall respond to SLBM IPE hardware/software failures upon notification by taking appropriate action to correct situations, log failures, and notify appropriate maintenance personnel and the user community.

C.5.4.5 The Contractor shall report disk failures to the SLBM IPE government system administrators.

C.5.4.6 The Contractor shall provide troubleshooting of hardware/software problems on SLBM IPE systems.

C.5.4.7 The Contractor shall assemble equipment components and integrate peripheral devices to achieve functional systems, and provide data for the SSDL Automated Information System (AIS) accreditation.

C.5.4.8 The Contractor shall maintain an inventory of SLBM IPE supplies. The Contractor shall also generate and submit a Supply Request form to the Facility Group to process supply inventory replenishment.

C.5.4.9 The Contractor shall maintain a SSDL Hardware Inventory Database by performing updates and monthly inventory of the SSDL assets.

C.5.4.10 The Contractor shall coordinate the disposal of excess or non-functioning SSDL equipment with appropriate group(s) (Code 105, Sea Plane Hangar, and/or Property Management) as applicable.

C.5.4.11 The Contractor shall provide equipment configuration and maintenance, and audiovisual equipment for SSDL in NSWCDD Government meeting spaces.

C.5.4.12 The Contractor shall deliver SSDL materials and equipment to government customers as well as pickup of equipment and materials including classified packages from the mailroom.

C.5.4.13 The Contractor shall monitor SSDL secure space security video cameras, ensure personnel entering SSDL secure spaces have the appropriate permissions and credentials, and verify user credentials utilizing Joint Personnel Adjudication System (JPAS) as required by government direction.

C.5.4.14 The Contractor shall input Technology Procurement Request (ITPR's) forms in the Navy Information Domain Approval System (NAV-IDS).

C.5.4.15 The Contractor shall submit material procurement requests to the Government using the Integrated Budget Planning and Execution System (IBPES) tool. The Contractor shall also maintain database and hard copies of SSDL material requests and receipts.