DRAFT PWS Kunsan Mess Attendants.docx

PERFORMANCE WORK STATEMENT

FOR

DINING FACILITIES ATTENDANT SERVICES FOR KUNSAN AB

TABLE OF CONTENTS

SECTION NUMBER AND TITLE

1. Description of Services

1.1. Scope of Work

1.2. Program Overview

1.3. Operational Requirements and Specific Tasks

1.4. Cashier Services

1.5. Sanitation Requirements

1.6. Housekeeping Services

1.7. Waste Management

1.8. Grounds Maintenance

1.9. Equipment Maintenance and Repair/Preventative Maintenance

1.10. Contractor Personnel

1.11. Conduct

1.12. Hours of Operation

1.13. Quality Control Plan (QCP)

1.14. Quality Assurance

1.15. Phase-In

1.16. Phase-Out/Transition

2. Government Furnished Property and Services

2.1. Property

2.2. Services

3. General Information

3.1. Contractor Personnel Meals

3.2. Training

3.3. Security Requirements

3.4. Contractor-Furnished Items and Services

3.5. Acts of God

4. List of Attachments

5. Deliverables

PERFORMANCE WORK STATEMENT (PWS)

1. DESCRIPTION OF SERVICES

1.1. Scope of Work. Kunsan Air Base food service operations consists of two dining facilities (DFAC), the O'Malley DFAC and Delta Pad (D-Pad) DFAC. Both facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) for personnel who utilize the facilities. The O'Malley and D-Pad include dine in, carry out, Restriction of Movement (ROM) meals and flight meals for personnel approved by the Installation Commander. The Contractor shall provide all property, equipment and personnel, except specified in this Performance Work Statement (PWS) necessary to perform food service in accordance with (IAW) USAF production menus provided by military personnel at Kunsan Air Base. The Contractor shall perform all requirements to DOD and industry standards. Contractor tasks include, but are not limited to receiving, stocking, and inspecting all food sustenance, conducting inventories, preparation, cooking, serving, performing cashier functions, bussing tables, cleaning, sanitizing, and performing maintenance and repairs and all other functions to operate a food establishment.

1.2. Program Overview. The Kunsan Air Base Appropriated Fund food service operation consists of a main dining facility called O’Malley DFAC, and a flight kitchen called the D-Pad. These facilities will provide full meal service to authorized members by meeting the nutritional needs of Department of Defense (DOD). The O’Malley and D-Pad DFACs are full service dining facilities that include carryout services for all personnel. During exercises, special events, or non-routine services, the Contractor may be required to operate the O’Malley and D-Pad dining facilities for 24 hours a day, 7 days a week to support operations.

1.2.1. Customer Eligibility. IAW AFMAN 34-240 and installation local policy, the primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These military personnel are entitled to rations in Government dining facilities at the expense of the Government. Secondary customers are personnel who elect and who are authorized to dine in the facility at their own expense. The Installation Commander may authorize dependents and guests to use the services of the dining facilities. Cashiers shall refer to the military shift leader, the dining facility manager, Cashier’s Continuity Book and Contracting Officer Representative (COR) to verify customer eligibility when in doubt. The Contractor shall ensure only authorized individuals are served.

1.3. Operational Requirements and Specific Tasks

1.3.1. Sustenance and Material Handling. The Contractor shall ensure that upon inspection and receipt, the Contractor shall immediately store all delivered perishable and nonperishable sustenance. Store the frozen and chilled items at the specified temperatures in the current Tri-Service Food Code (TSFC). The Contractor shall ensure First-In, First-Out (FIFO) procedures are implemented to ensure the oldest food items are issued or used first.

1.3.2. Food Preparation. The Contractor shall obtain foods from the military shift leader and/or storeroom personnel for each meal and accomplish the food preparation tasks listed on the Food Service Production Log in accordance with (IAW) the recipe cards. The Contractor shall ensure that all contract employee understand and comply with this, thereby ensuring that no unauthorized employees enter the DFAC storerooms unescorted.

1.3.2.1. The Contractor shall prepare food on surfaces that have been cleaned, rinsed and sanitized to prevent cross contamination. Prepare all food items IAW TSFC, Preface to the Air Force Worldwide Menu and AFMAN 34-240.

1.3.3. Carryout Services. Carryout services such as but are not limited to: Grab-and-Go meals and Restriction of Movement (ROM) meals shall be provided IAW AFMAN 34-240 and Preface to Air Force Worldwide Menu.

1.3.4. Service of Food. The Contractor shall ensure that food is prepared, served, maintained, and stored at proper temperatures IAW the TSFC. The Contractor shall serve food in standard portions, IAW approved Food Service Production Log, Air Force Automated Recipe System and through the guidance of the military personnel on shift. The Contractor shall replenish the serving lines by removing empty food containers and replace menu items by progressively cooking small batch quantities to ensure freshness. Perform standard cross panning procedures in the designated area, inside the kitchen and out of the customer’s view. Setup and close down of serving lines IAW the Food Service Production Log.

1.3.4.1. Table Cleaning Service. The Contractor shall clean, thereby removing all crumbs, dirt, dust, food debris and sanitize dining room tables, chairs, or benches with a bleach solution IAW TSFC. Replenish dining table items (napkins, salt, pepper, condiments) so that they are available to all patrons before they are empty.

1.3.4.2. Serving Line Guest Flow Rate. The Contractor shall provide sufficient personnel to ensure that patrons are greeted, served, and thanked at the rate of 5 guests per minute on all applicable serving lines. This rate does not include the service of the grill of the Junior Cook, but all service from receiving the item off the grill.

1.3.5. Carryout Services: The Contractor shall make available and provide carryout meal containers to customers. The Contractor must make available carryout meals for base units on alert duty. Contractor shall provide all approved three compartment carryout containers, small clamshell built-in latch container, napkins, utensils and 12-ounce beverage containers for hot and cold items with lids. Approval for the quality of carryout containers will be determined by the COR. Contractor shall ensure supplies are always on hand for customer use.

1.3.6. Contract Junior Cook Support

1.3.6.1. The Contractor shall ensure a junior cook is available to provide fresh cooked items on the grill during all meal periods in both facilities. Junior Cook is required to provide professional service by giving a professional greeting and thanking customers. Junior Cook must acknowledge special cooking instructions requested by the customers, and as long as it is appropriate and sanitary, comply with the request. Junior cooks are required to prepare food products IAW Food Service Production Log.

1.3.7. Storeroom Operations

1.3.7.1. Storeroom Sustenance Handling. The Contractor shall receive all vendor-delivered items, visually inspect one hundred percent (100%) of items received to check for expiration dates, deterioration and/or damage, and physically check temperatures on all refrigerated and frozen foods for compliance with the TSFC. Military personnel will oversee the receipt of sustenance. The Contractor shall notify the Storeroom Noncommissioned Officer in Charge (NCOIC) or DFAC Manager of all items delivered in unsatisfactorily, damaged, or unfit for consumption. The Contractor shall offload and stock all delivered items in appropriate locations upon receipt using FIFO procedures. The Contractor shall thaw all meats prior to preparation according to the daily production log. The Contractor shall assist military personnel with conducting weekly stock inventories as well as end of month inventories by counting and recording sustenance inventory levels. Contractor shall also conduct and record temperature control checks on all refrigerator or freezers.

1.3.8. Flight Meals and Ground Support Meals. The Contractor shall prepare ground and flight meals, carryout, ROM meals, snack meals and bulk ordering to authorized patrons in accordance with AFMAN 34-240 and the Flight Kitchen Menu & Preface. The Government furnishes all sustenance including operational rations. During Contractor staffed hours, the Contractor shall fulfill all order requests within two (2) hours of notification.

1.4. Cashier Services. The O’Malley and D-Pad DFACs operate on an “a la carte” basis. The Contractor shall perform cashier duties at a guest flow rate of 2 customers per minute. The Contractor will ensure 100% Common Access Card (CAC) validation for ESM members prior to scanning for their meal by looking at the CAC and matching it with the customer’s face. The Contractor shall be prepared to accept US Dollar and credit cards for any customers not on ESM status. The Contractor shall account for, submit all funds, and operate the Point of Sales system provided by the Government. Cashier will identify and ring up items accurately. The Contractor shall use the appropriate Government provided forms (AF Form 79 Cash Collection Record) when requested by the COR. When the Point of Sales system is down, Contractor is shall maintain 100% accurate record keeping IAW AFMAN 34-240. The Contractor shall maintain a current Sales Item Listing to be used for manual pricing. Manual pricing shall be calculated for all items served IAW AFMAN 34-240.

1.4.1. The Contractor shall operate a minimum of 2 cashiers per meal period, with the exception of the midnight meal, where one cashier is acceptable. If 6 or more customers are waiting to checkout, the Contractor is responsible to open another register to increase customer flow.

1.5. Sanitation Requirements. The Contractor shall comply with all Government and Air Force mandated sanitation requirements. This requires compliance with AFI 48-116 Food Safety Program and the TSFC to include cleaning and sanitizing of all food service equipment, utensils, kitchen and dining areas. Additionally, facility cleaning and sanitation shall include wiping down counters, and taking out trash a minimum of once per meal period. Contractor shall provide adequate coverage to ensure sanitization of the self-service areas including salad bars, pastry area and beverage area. Serving lines shall be cleaned and the floors swept and mopped at the close of each meal period. Refrigerators, freezers, and warmers shall be wiped down, inside and outside, daily. Spot cleaning shall be performed as required during meal periods.

1.5.1. Cooking Equipment. The Contractor shall clean and sanitize all cooking equipment within 30 minutes after each use. The Contractor shall minimize food particles and other foreign objects entering the drains.

1.5.2. Cooking Utensils. The Contractor shall clean and sanitize dishes, pots and pans IAW the TSFC.

1.5.3. Dishes/Trays/Silverware. The Contractor shall clean and sanitize all dishes/trays/silverware utilizing the automated conveyor dishwasher. If the dishwasher is not operational, the Contractor will hand-wash and sanitize IAW TSFC.

1.6. Housekeeping Services. The Contractor shall clean and sanitize areas high customer traffic areas, to include but not limited to dining areas, dining facility entrances, dining facility exits, serving line areas, and customer lavatories.

1.6.1 Housekeeping Schedule: The Contractor shall prepare and submit to the COR a performance schedule at the time of the award with specific daily, weekly, monthly, quarterly, and semi-annual cleaning and maintenance tasks that shall be performed to fulfill this contract. The Contractor’s schedule shall be adjusted as needed throughout the life of the contract, in consultation with the COR, to meet PWS standards for cleanliness. The schedule shall also be adjusted to address any findings as a result of the Contractor’s own Quality Control Program (QCP) or of the Government’s own Quality Assurance Surveillance Program (QASP).

1.6.1.1. Floor Cleaning. The Contractor shall maintain/clean floors and carpets to the following standards:

1.6.1.1.1 All areas, including floors in all dining and serving areas, kitchen, pot and pan room, dishwashing room and back door areas, shall be cleaned within 60 minutes after each meal period. Floors are to be spot cleaned to remove food, beverage spills, and debris as necessary to ensure facilities are clean, neat, and sanitary. Sweep and mop under furniture, equipment, and appliances.

1.6.1.1.2. Hard Ceramic and Tile Floors. No visible dirt or dust on top surface. Grout should be free of embedded soil, dirt, or other foreign materials. Tile surfaces shall be protected periodically as required with appropriate commercial products, provided by the Contractor, in order to maintain a glossy surface that will repel soil and present a clean appearance. Tile surfaces will be treated with appropriate anti-slip treatments as needed or as requested by the COR. All baseboards, furniture, trash receptacles, and other equipment surfaces shall be free of cleaning solutions and maintained without visible soiling of any type.

1.6.1.1.3. Carpeted Areas. No visible dirt, embedded soil, or surface dust, to include frequently walked areas, in corners, and under furniture and equipment. Carpeted areas shall be vacuumed daily and shampooed monthly to maintain a clean and professional appearance. Carpet shall show no signs of embedded dirt, beverage, or food stains.

1.6.1.1.4. Hard Surfaces. All items and areas with hard surfaces such as preparation tables, sinks, equipment doors, walls, and floors shall be cleaned after each meal period with no visible dust, dirt, or debris. This shall be accomplished by wiping all surfaces IAW sanitation standards, sweeping, mopping, and/or rinsing floors as required. Mops shall be properly cleaned, disinfected, and stored after each use.

1.6.1.1.5. Walk-in Storage Areas. Dry storage and refrigerated storage area floors shall be kept clean at all times, free from dirt and food particles. Walls shall be free of marks, smudges, dust, and other dirt streaks. Shelving shall be cleaned and sanitized as necessary to avoid contamination from spillage. Contractor shall be responsible for defrosting of all cold storage areas as necessary, to include the ice machines.

1.6.1.2. Restrooms. The Contractor shall clean and stock restrooms with an adequate supply of paper towels, toilet tissue, hand sanitizer, and liquid hand soap. During operating hours, the Contractor shall spot-check lavatories to continuously maintain tidiness, cleanliness, and ensure that all supplies are continuously available. The Contractor shall clean toilets, urinals, sinks, and partitions with a germicidal detergent solution at a minimum of twice a day. The Contractor’s schedule of cleaning shall be posted in each restroom and shall be adjusted as necessary to meet the Government’s minimum standards of cleanliness. These standards include an absence of urine or other odor from all restroom fixtures, splashguards, and privacy screen surfaces. The lavatories are to be visibly clean with an absence of all foreign material. The Contractor’s methods of cleaning shall result in removal of all deposits, stains, scum, water spots, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

1.6.1.3. Walls. The Contractor shall clean all walls, including walls and piping behind food service equipment, areas behind serving lines, and areas behind pipes that are visible and easily accessible at a minimum of once per week and areas behind serving line after each meal period. Walls are to be visibly free from dust, soil, grease, or other foreign matter. The surfaces shall not be greasy to the touch.

1.6.1.4. Furniture Arrangement. The Contractor shall rearrange furniture, partitions, and decorate as required for special events, Distinguished Visitors (DV) and holidays. The Government will supply all decorations. The COR will notify the Contractor of any changes needed regarding the furniture, equipment, or interior decorations NLT 24hrs prior to event. Changes to the arrangement of furniture may consist of but is not limited to dressing tables and providing water and/or coffee service. Moving of furniture is to be scheduled during non-patron hours unless safety or emergency conditions require immediate Contractor action to address safety or possible injury to patrons, personnel, or damage to facility. The Contractor shall return all furniture and decorations to its original location within 60 minutes from the end of the event or holiday.

1.6.1.5. Glass Doors. The Contractor shall clean all glass doors, entrance and exit after each meal period and spot cleaned before each meal period.

1.6.1.6. Low and High Dusting. The Contractor shall perform at least weekly low dusting on furniture, picture frames, walls, and baseboards, to include but not limited to removal of dust, dirt, and cobwebs, and spot check as needed. High dusting (see Attachment 7 for definition), to include but not limited to televisions, cabinets, vents, light fixtures, and ceiling fans, shall be accomplished at least monthly or more as required.

1.6.1.7. Light Fixtures/Bulbs. Replace all burned out light bulbs and fluorescent tubes before the start of each meal period as needed. Light fixture covers shall be cleaned at least quarterly and spot-checked to ensure they are free from dust, dirt, cobwebs, and insects. Light bulbs will be provided at the Contractor’s expense.

1.6.1.8. Ventilation Screens. All serving and dining area air conditioning/fan ventilation screens shall be cleaned monthly. All kitchen air conditioning/fan ventilation screens shall be cleaned at least quarterly. Cleaning shall include but is not limited to the removal of dust, dirt, grease, and cobwebs.

1.6.1.9. Kitchen/Serving Line Hood. The exhaust duct systems in the kitchen and serving lines are serviced monthly by the Kunsan base contract; however, daily cleaning of hoods (interior and exterior) that are not a part of the actual exhaust assembly shall be accomplished by the Contractor to remove dirt, dust, and grease accumulation from both vertical and horizontal surfaces. The outer surface of the hoods shall always have a clean appearance.

1.6.1.10. Stainless Steel. All stainless steel equipment, fixtures, and surfaces shall be polished at least monthly or as needed.

1.6.1.11. Waste Disposal. The Contractor shall remove all trash from trash receptacles inside the facility, to include staff offices, on a daily basis or as needed.

1.6.1.12. Hand Sanitizer. The Contractor shall provide and replenish hand sanitizers located at the entryways, restrooms, and kitchen areas.

1.6.2. Housekeeping Supplies, Materials, and Equipment. Except for items specifically stated as Government-furnished or Government reimbursed, the Contractor shall furnish everything that shall be required to perform this contract: all cleaning supplies and chemicals to include grease cutting soaps, lavatory supplies, gloves, aprons, trash bags, towels. (Attachment 6)

1.7. Waste Management. The Contractor shall comply with the base recycling program. This shall require the segregation of reusable/recyclable waste materials by type. The Contractor shall ensure that these items are placed in the appropriate recyclable/reusable containers at each of the two (2) dining facilities. Non-reusable waste materials (trash and garbage) shall be removed from the facility to trash/garbage dumpster.

1.8. Grounds Maintenance. Entrances, exits, sidewalks and grounds surrounding the Government-provided facilities listed in Attachment 2 shall be maintained to ensure a neat and clean overall facility appearance. Window cleaning shall be accomplished at least monthly and spot checked as needed. The Contractor shall remove all paper, trash, and cigarette butts from all walking paths and 25 feet away from the facility daily. Grounds maintenance in this contract does not include mowing grass and trimming shrubbery.

1.8.1. The Contractor shall ensure all entrances, exits, and sidewalks leading to the facility are free of snow and ice prior to and throughout each meal period. (NOTE: sanding or salting of ice may be specified in addition to removal, if a normal practice at the installation.)

1.9. Equipment Maintenance and Repair/Preventative Maintenances. The Contractor shall provide maintenance on equipment to include repair and calibration of all Government-furnished equipment listed in Attachment 5 and replacement of component parts, hood filters, and water faucets. Maintenance on equipment is defined as the Contractor conducting maintenance and repairs to restore the equipment from being unserviceable. The Contractor shall be responsible for the regular maintenance methods of all equipment as listed in Attachment 5; all maintenance shall be in IAW the manufacturer’s guidelines.

1.9.1. The Contractor shall furnish a minimum of 3 written cost estimates to the COR for any equipment repairs to include material, labor costs (beyond the technician employed by the Contractor) and any related special handling costs. Upon acceptance of the estimate by the COR, the Contractor shall ensure that the repair is completed satisfactorily, in that there are no faults with the equipment and the equipment is fully operational once the repairs have been completed.

1.9.2. The Contractor shall be responsible for the calibration of all scales and deep fat fryers.

1.9.3. Equipment Beyond Economical Repair. If the Contractor, COR and Base Civil Engineering determine equipment is beyond economical repair, the Contractor; in coordination with the Government inspector, shall recommend to the contracting officer (in writing) that such equipment be replaced. The Contractor shall return equipment no longer used to the Government.

1.9.4. The Contractor shall furnish all replacement parts. The Contractor shall store all replacement parts at a location of their designation.

1.9.4.1. Parts purchased for repairs and maintenance shall be new parts which are required to be replaced or fixed within the required piece of equipment. The Contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The Contractor shall furnish the original invoices for repairs and quotes to the COR and DFAC Manager for final approval. The work completed for repairs and maintenance will be evaluated by the COR, Facility Management and/or CE. The Contractor shall be responsible for purchasing the first $20,000 in parts over the performance period, after which the contracting officer will issue a task order to allow the Contractor to purchase additional parts. The Contractor shall credit all discounts and rebates to the Government.

1.9.4.1.2. The Contractor shall make repairs within the designated period below. If the repairs are not completed within the designated period, the Contractor shall submit a written explanation to the COR stating why and include the estimated date when repairs will be completed. The COR will designate the type of repair each item will fall under. The repair types are listed below:

1.9.4.1.2.1. Deferred. The Contractor will initiate action when the COR has approved the quotes and repair within 120 hours.

1.9.4.1.2.1. Routine. The Contractor will initiate action within 24 hours of notification and repair within 96 hours.

1.9.4.1.2.2. Urgent. The Contractor will initiate action within 12 hours of notification and repair within 48 hours.

1.9.4.1.2.3. Emergency. The Contractor will initiate action within 1 hour of notification and repair within 24 hours.

1.9.5. Equipment Preventative Maintenance. The Contractor shall perform periodic and regular maintenance to include minor repairs in accordance with Original Equipment Manufacturer (OEM) guidelines. If no OEM procedures exist, the Contractor shall develop specific preventative maintenance (PM) to ensure continuous and reliable performance. The Contractor shall keep records of all maintenance performed and provide records to the COR upon request.

1.9.5.1. Equipment Maintenance Plan. The Contractor shall submit an equipment preventative maintenance plan no later 30 days after the award of the contract for each piece of equipment annually. This plan will include all equipment furnished by the Government. The plan shall specify when preventive maintenance is accomplished and how maintenance and repairs are documented. This plan shall be on file and provided to the COR upon request. The Contractor shall provide all materials and supplies necessary to perform preventive and required maintenance according to manufacturer specifications and instructions.

1.9.5.2. The Contractor shall provide a summary of preventative maintenance completed to the COR at the end of each month.

1.9.6. Equipment Damages. In the event that equipment is believed to be damaged by neglect and/or abuse as determined by CE or the COR, the COR will work in conjunction with the Contractor Manager to determine the responsibility of repairs. If failure or degradation of equipment operation is determined to be caused by the Contractor's failure to properly maintain equipment to OEM standards, the equipment shall be fully repaired by the Contractor at no cost to the Government, to include any corrective measures or minor repairs performed. Sustenance lost due to Contractor’s failure to properly maintain equipment shall result in additional reimbursement.

1.10. Contractor Key Personnel

1.10.1. Contractor Manager and Alternates. The Contractor shall provide a full-time contract manager on site, who shall be responsible for the performance of the work. The name of this person and alternates, who shall act for the Contractor when the contract manager is absent, shall be designated in writing to the contracting officer and COR. The contract manager or alternates shall have full authority to act for the Contractor on all contract matters relating to the daily operations of this contract. The Contract Manager or alternates shall be available during all hours of operation, IAW Attachment 4, to meet on Kunsan Air Base with Government personnel designated by the Contracting Officer (KO) to discuss problem areas. After the hours of operation, the manager or designated alternate shall be available within 1 hour. The contract manager and alternates shall be able to read, write, speak, and understand English in order to relay instructions of all health, safety, and contractual responsibilities. The Contract Manager position shall not be vacant.

1.10.2. Shift Supervisor. Shift supervisors shall be able to read, write, speak, and understand English. Supervisors will oversee employee actions. The supervisors(s) shall have minimum two (2) years of experience as a cook leader providing various food types within the last seven (7) years. The supervisor(s) shall have Cook Technician License(s).

1.10.3. Food Service Technicians. Food Service Technicians are required to clean/sanitize facilities, equipment and utensils; preparing, maintaining and cleaning dining area, maintaining quality control; bussing and cleaning tables in dining areas; performing contingency/emergency support as required; proper disposal of refuse, recycling and grease disposition.

1.10.4. Contract Personnel. The Contractor shall not employ persons for work on this contract if such employee is identified to the KO as a potential threat to the health, safety, security, general wellbeing, or operational mission of the installation and its population. Contractor personnel shall present a neat appearance and be easily recognized as Contractor employees. They shall comply with installation rules and regulations for motor vehicle use on the base and the flight line. Contractor personnel are not permitted to bring personal bags into the dining facilities, with the exception of clear plastic bags no larger than 1 quart.

1.10.4.1. The Contractor shall furnish an identifying badge, which shall include as a minimum, the person’s name, the name of the Contractor, and the term “Food Service”. All employees shall wear the badge on their outer clothing on the upper left portion of the chest. The badge must be visible at all times.

1.11. Conduct. Contractor employees shall behave in a professional manner at all times while on shift. Contractor employees shall not loiter in any working or patron area during meal periods. Upon completion of their assigned shifts, or after eating, employees shall promptly depart from the food service facilities. Contractor employees shall not sleep within the facilities at any time. Contractor shall not smoke or use tobacco products during the posted meal hours. The Government reserves the right to require removal of any Contractor personnel from the job site who endanger persons or property, or whose continued employment is inconsistent with the interest of military security. The Government also reserves the right to require the Contractor to remove from the job site, any employee found to be under the influence of alcohol, drugs, or any incapacitating agent or any employee involved in the theft of Government property.

1.12. Hours of Operation

1.12.1. General. The Contractor is advised that tasks described in this section may require increased Contractor support to address additional sanitation and general appearance standards due to the nature of a special meeting or function. Additional support shall be included at no additional cost to the Government. The Contractor may be required to open an additional serving line for a specific meal when the Government provides 72-hour notice under normal circumstances and 1-hour during emergencies.

1.12.2. Normal. The Contractor shall maintain operating hours at the O’Malley and D-Pad DFAC’s as listed in Attachment 4. During the required serving hours for the DFAC’s, any authorized patron may select foods from the Production Log menu. The Contractor shall not remove foods from all serving areas until 15 minutes after the end of the posted meal hours. This allows for all patrons served additional time for second servings. Contractor will progressively cook items throughout the meal period and replace items as needed.

1.12.3. Holidays. The O’Malley dining facility is open every day of the year to include holidays. The Contractor shall plan for increased attendance for Thanksgiving and Christmas along with additional service hours if necessary. The Government shall provide holiday schedules during Thanksgiving, the winter holiday season, and other special occasions to the Contractor at least 5 duty days before the date of the event.

1.12.4. Non-Routine, Exercises, Emergencies, Natural Disasters or Special Services. The Contractor may be required to support 24-hour operations and modified feeding support.

1.12.4.1 Visits by DVs and Inspection Teams. Distinguished Visitors (DV) and other operational commitments may require additional Contractor support in such areas as sanitation and general appearance.

1.12.4.2. Mission Required Hour of Operation Changes. The Government reserves the right to change the meal hours of the DFAC’s to better sever mission needs to include but not limited to natural disasters, non-routine requirements, acts of God, mission increase or decrease, unforeseen economical, structural or environmental events. (IAW paragraph 1.12.4). Any increased hours shall be provided at the line item cost per the bid schedule.

1.12.4.3. Non-Routine Workload for Contract Cooks.

1.12.4.3.1. Operations may increase workload, to include performance of services during crises declared by the National Command Authority or Overseas Combatant Commander, the Contractor shall, in special and emergency situations, including, mobilization and surge requirements, the KO may direct the Contractor to provide additional cooks and attendant personnel within 24-hours. This service shall be provided at the line item cost per the bid schedule.

1.12.4.3.1.1. The Contractor shall provide cooks who are qualified to perform the cook duties specified in AFMAN 34-240 and TSFC Attachment 3.

1.13. Quality Control Plan (QCP). The Contractor shall conduct quality control in accordance with the prescribed guidance both from their existing commercial standards and the military standards. A quality control plan shall be submitted to the KO and COR within 30 calendar days after award of the contract and prior to performance of any services covered under this contract. The Contracting Officer and COR will review the plan within the following 30 calendar days and provide acceptance of the plan after any changes have been included. An updated copy of the Contractor’s plan shall be provided to the KO and COR within 30 calendar days of any changes as changes to the QCP occur throughout the life of this contract.

1.13.1. The QCP shall specifically address how the Contractor plans to achieve the requirements defined in the performance requirements summary and PWS, how the Contractor plans to measure the compliance and performance to those standards, how the Contractor plans to measure customer satisfaction, and how the Contractor plans to proactively prevent any breach of performance thresholds identified in the PWS.

1.13.2. The QCP shall also produce a set of metrics that measure the performance performed against the standards given for any requirements in the performance requirements summary. These metrics shall be provided to the COR by the 4th calendar day of each month reporting on the performance of the previous month. The COR will review the metrics and address any negative performance trends with a corrective action plan request. The performance metrics will be used, in conjunction with the surveillance conducted by the COR, for performance reporting purposes (COR monthly report due on 7th of each month) in regular performance assessments to the Contracting Officer.

1.13.2.1. The Contractor shall keep all records of inspections and make them available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. The Contractor shall collect data, perform self-evaluation, and document performance against standards associated with each specific requirement. The Contractor shall address all tasks in the PWS based on the example below:

Figure 1.

What level of performance is required to meet the Performance Objective or Task?

1.14. Quality Assurance.

1.14.1. Performance Requirements Summary (PRS) is shown at the end of this paragraph as Figure 2.

1.14.1.1. PWS requirements are listed in Column 1 of Figure 2, which are paid for on the basis of a payment computation system specified in paragraph 4 of this PWS. This PWS shall not limit the Government rights or remedies under any other provision of the contract, including the clauses entitled “Inspection of Services” and “Default”.

1.14.1.2. Definition of the standard of performance of each listed service (Column 2).

1.14.1.3. Set forth the maximum allowable deviation from the standard for each listed service (Column 3) that may occur before the Government will invoke the payment computation formula resulting in payment of less than 100 percent of the maximum payment for the listed service.

1.14.1.4. Set forth the primary surveillance methods the Government will use to evaluate the Contractor’s performance in meeting the contract requirements (Column 4).

1.14.1.5. Set forth the percentage of the contract price that each listed contract requirement represents (Column 5).

1.14.2. Government Quality Assurance. Contractor performance will be compared to the contract standards and performance requirements using the Quality Assurance Surveillance Plan (QASP).

1.14.2.1. The Government may use a variety of surveillance methods to evaluate the Contractor’s performance. The Government may use the following methods of surveillance in this contact.

1.14.2.1.1. Periodic surveillance of output items (every meal, daily, weekly, monthly, quarterly, or as required) by the COR as determined necessary to assure a sufficient evaluation of Contractor performance.

1.14.2.1.2. Validated customer complaints and comments.

1.14.2.1.3. Random sampling/observations from the COR.

1.14.3. Criteria for Evaluating Performance. The COR initiates and rates the Contractor according to the standards that are set forth in this PWS and QASP on a monthly basis. The COR shall create and utilize a COR Surveillance Check Sheet and PIEE/SPM COR Status Report which the COR sends to the contracting officer through PIEE. If there was any unacceptable performance the Contractor shall explain why performance was unacceptable, what corrective actions shall be taken and how reoccurrence of the problem shall be prevented. The contracting officer evaluates the Contractor’s written explanation and determines if full payment, partial payment, or the contract termination process is applicable. The Contractor’s payment for services rendered shall be calculated as stated in this PWS. The Government specifically reserves the right to make a temporary partial payment for services performed before receipt and evaluation of the Contractor’s response to discrepancies.

1.14.3.1. The COR may initiate a Contract Discrepancy Report (CDR) if the discrepancies continue and are not resolved. If a decision is made to submit a CDR the COR will forward the CDR to the Contracting Officer for processing.

1.14.3.1.1. The Performance Standard indicates the number of defectives that when exceeded will result in the Contractor receiving less than the maximum payment.

1.14.3.1.2. If the Performance Standard is a constant number of defectives (for example, 2 defectives), the Performance Standard plus one or more additional defectives will cause less than the maximum payment (for example, 3 defectives).

1.14.3.2. Acceptance of Re-performance or Late Performance.

1.14.3.2.1. Except as otherwise provided by this PWS in paragraph 1.9.6 and all subparagraphs, the services required by this contract are of such a time-sensitive nature that defective or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance. The Contractor is not entitled to re-perform or perform late, or otherwise correct defective services for the purpose of avoiding payment of less than the full contract price.

1.14.3.2.2. The Government may elect to require the Contractor to re-perform or perform late any defective work disclosed by Government inspection. If so, the Government will notify the Contractor after inspection that specified defective services shall be re-performed or performed late a completed within a reasonable time specified by the Government. In such cases, the Government will re-inspect the work performed or performed late.

1.14.3.2.2.1. Where the Government requires re-performance or late performance of a defective service disclosed by periodic inspection the Government will not modify the original inspection results after re-inspection. The sample reflects only a portion of the service.

1.14.3.2.2.2. Where the Government requires re-performance or late performance of all defective service, the Contractor shall resubmit the entire service for re-inspection. Upon re-inspection, the Government will annotate the original inspection results to also reflect the resubmitted service.

1.14.4. Contractor Payment.

1.14.4.1. For performance for a service that does not meet the Performance Standard, the Government will indicated the appropriate performance rating on COR Status Report in SPM COR File.

1.14.4.2. For listed services exceeding the Performance Standard, the Government calculates the Payment as follows:

EXAMPLES OF PAYMENT COMPUTATIONS

For services surveyed on this contract. Assume a Performance Standard of 10 percent, a lot size of 30 units, and that five defectives were found by the QAE or COR in O’Malley Dining Facility and that the maximum monthly payment for the O’Malley Dining Facility is $60,000. Compute the payment as follows:

Standard: Serve food IAW Air Force Food Recipe Cards, production log and menu:

1) Maximum payment in O’Malley Dining Facility per month: $60,000

2) Payment percentage for the required service (Column 5) is 4 percent (10%)

3) Maximum payment for acceptable service $6,000

4) Five defectives exceeds reject level of 2 defectives

5) Percentage of lot found unacceptable 5 divided by 30 = 16.7%

6) Deduction is $6,000 times 16.7% = $1,002

7) Payment for acceptable service is (line 3 minus line 6) = $4998”

Figure 2: Performance Requirement Summary

Required Service (PWS para #)

Standard

Acceptable Quality Level

Method of Surveillance

Maximum Payment for meeting the Performance Requirement

Ensure customer eligibility 1.2.1

Ensure proper sustenance handling and receiving 1.3.1, 1.3.2, 1.3.7.1

Prepares, cooks, serves, operates, IAW Product Log during meal hours

1.3.2 – 1.3.4., 1.3.6, 1.3.8, 1.12 – 1.12.4.3.1.1

Ensures sanitation and housekeep requirement 1.3.2.1, 1.3.4.1, 1.5 – 1.5.3, 1.6 -1.6.2

Ensures consumables and supplies availability 1.3.4.1, 1.3.5

Ensures customers are served in a speedy manner.

1.3.4.2, 1.4, 1.4.1

Ensures professional customer service 1.3.4.2, 1.3.6.1 Provides a welcoming greeting and departure to customers.

Ensures proper cashier and cash handling functions.

1.4 – 1.4.1

Ensure proper waste management and recycling 1.7

Ensure Ground Maintenance is conducted daily 1.8, 1.8.1 Removes snow, trash, decay, cigarette butts, 25’ from facility and all sidewalks, paths to facility.

Ensures equipment maintenance and preventative repairs

1.9 – 1.9.5.2

Ensures Manpower, uniforms, and responsibilities are identified and standardized

1.10 – 1.11

1.15. Phase-In.

1.15. Phase In. Phase-in is a one-time performance that allows the new Contractor to work with the incumbent Contractor to take over operations. The period between contract award date and contract start date, or the 30 days prior to the contract start date, will constitute the phase-in period, whichever is shorter. During the phase-in period, the new Contractor shall prepare to assume full responsibility for all areas of operation IAW the terms and conditions of this contract. The new Contractor shall take all actions necessary for a smooth transition of the contracted operations. The Government will make all facilities and equipment accessible to the new Contractor during the phase-in period. During this time, the new Contractor's management personnel will be permitted to observe any on-going operations, as coordinated by the COR. During the phase-in period, the new Contractor shall, at a minimum, accomplish the following tasks:

1.15.1 Phase-in Tasks Upon Contract Reward. The new Contractor shall develop comprehensive procedures for phasing in the new Contractor performance to the level prescribed and within the time allowed under the terms of this Contract. The new Contractor shall start on the first date of full performance and shall have completed the following tasks within the phase-in period including performance of joint equipment and remaining reimbursable supply inventories; completion of all base pass paperwork; orientation of new personnel to all DFAC’s on Kunsan Air Base; equipment, facility and Air Force specific {Point of Sales (POS), serving standard and authorized customer} orientations; Food Handler/Servsafe training for personnel handing food; and any other actions necessary to assure that there is no interruption in support of providing required mess attendant food services.

1.15.1.1. Contractor shall provide a complete phase in plan to ensure a smooth transition in the change of work effort.

1.15.1.2. Contractor shall begin a phase in as scheduled in CLIN. The purpose of this orientation period is to:

1.15.1.3. Observe tasks being accomplished.

1.15.1.4. Become thoroughly familiar with work requirements and work procedures.

1.15.1.5. Complete personnel requirements (work force) including hiring of personnel to assure satisfactory performance beginning on the contract start date.

1.15.1.6. Contractor shall obtain base passes within 60 days of contract award, this shall be the first priority of the Contractor as this shall be based off of historical timeline it shall take Security Forces to process the appropriate passes.

1.15.1.7. Complete training requirements and accomplish necessary service training provided to employees

1.15.1.8. Complete the development of necessary work plans/procedures.

1.15.1.9. The new Contractor shall work with the COR to familiarize the Contractor with the required processes to provide monthly reporting metrics, required documentation for any and all equipment repairs, reimbursable supply purchases, use of the Wide Area Workflow (WAWF) system and any other actions specified in the PWS. (paragraphs 1.9 and all subparagraphs as well as paragraph 4)

1.15.1.10. Complete the development of quality control plan.

1.15.1.11. The Contractor will be allowed access to the facility to familiarize supervisors, key personnel and staff with equipment, reporting, work-scheduling and procedures. However, such access will not interfere with the production efforts of current Government or contract personnel. To preclude such interference, arrangements for access to the Government facilities will be made with the COR. Access will be limited to the following:

1.15.1.11.1. Contractor supervisor and clerical personnel.

1.15.1.11.1.1. Contractor foreman level personnel will be permitted access to observe operations, work flow, priorities, scheduling, equipment handling, storage, parts, safety and security.

1.15.1.12. See Attachment 9 for phase in tasks/timeline. If unable to meet any task timeline, the Contractor shall notify the KO and COR in writing.

1.16. Phase-Out/Transition.

1.16.1 Phase Out / Transition. The incumbent Contractor shall provide supervision, control, personnel, resources, and work task responsibility for all functions described in this PWS during the transition period. If the same Contractor is awarded the new contract, Contracting Officer (KO) will determine the phase-out/transition/phase-in requirements.

1.16.2. Phase-Out Requirements. The incumbent Contractor and the Government shall determine the condition of all audited GFP for contract closeout. Any incurred liability will be included as part of the contract closeout. The Contractor shall develop and submit to the Contracting Officer’s Representative (COR) and Functional Area Chief (FAC) a phase-out plan within the first 270 days from the contract start date and each option year exercised. The plan shall be updated annually to ensure accuracy and effectiveness. The plan shall show when each employee shall be off-site, off-payroll, what position(s) shall be vacated as employees depart, and informal orientation and training plans for successor. The plan shall be specific on how they shall turnover responsibilities assuring full operational capability for the successor on the first day the contract becomes effective. Upon COR and FAC acceptance of the submitted phase-out Plan, the plan shall be incorporated into the Contractor’s Management Plan.