Draft PWS.docx

PERFORMANCE WORK STATEMENT (PWS) FOR ON-CALL MAINTENANCE SUPPORT SERVICES

IN SUPPORT OF NAVSUP FLEET LOGISTICS CENTER NORFOLK (FLCN)

NAVAL DISTRICT WASHINGTON (NDW)

1.0. Background:

2.0. Scope of Work. The contractor shall provide the manpower/personnel and oversight required to perform the on-call maintenance support services extended parts warranty and licensing renewals for one (1) BlueCrest mail sorter machine identified within this PWS at the NAVSUP Fleet Logistics Center Norfolk (FLCN), Naval District Washington (NDW), Postal Division at Joint Base Anacostia Bolling (JBAB), Washington, DC. NAVSUP FLCN NDW Postal Division currently occupies an estimated total of 22,000 square feet in building 94. Maintenance support services may/may not include consumables or daily use items including ink/toner and other similar items.

2.1. Place of Performance: Consolidated Mail Facility

NAVSUP FLCN NDW Postal Division 415.7 2822 Doherty Drive SW Ste. 1000, Bldg. 94 Joint Base Anacostia Bolling, DC 20373-5899

2.2. Period of Performance:

Period Of Performance

3.0. Description of Services: The contractor shall provide manpower/personnel and oversight required to perform the on-call maintenance support services and extended parts warranty and licensing renewals for one (1) BlueCrest mail sorter machine all defective parts/material, necessary for the onsite technician to perform daily barcode sorter maintenance support. The BlueCrest Vantage / RPM Inbound/Outbound Barcode Sorter requires all annual licensing services as listed in section 3.1 and must be the most current. Daily help desk support is required whenever there in an issue in parts replacement or software.

3.1. Specific Items to be maintained by the vendor:

a. Extended Parts warranty

b. Help Desk

c. OCR license

d. AddressLink License\UMove Interface

e. Full Service IMB Annual Software License Fee

f. Full Service IMB Hardware

g. SIEMENS – UMove

h. On Call Maintenance Support Monday – Friday 8 am – 5 pm

3.2. Specific Maintenance Personnel Tasks

3.2.1. The contractor shall be trained on the maintenance and technical support of the BlueCrest Vantage / RPM Inbound/Outbound Barcode Sorter through a BlueCrest certification course. The contractor shall manage the internal mail local area network and review/formulate recommendations for all mail automation equipment for NAVSUP FLCN NDW Postal Division in the Washington DC region. The contractor shall analyze and monitor the integration of all mail applications and automated equipment. The contractor shall provide all mailing applications and computer infrastructure support for the NAVSUP FLCN NDW Postal Division. The support services include: The installation of software and hardware, troubleshooting, and providing technical support for all aspects of network computer environment postal support.

3.2.2. The Contractor shall provide the following preventative maintenance and technical support as follows:

· Required to interface with BlueCrest Technicians and Online Technical Support.

Provide the Internet Service Provider (ISP) 100Mbps/20Mbps w/Static IP and technical management for the internal mail local area network.

One BlueCrest Vantage / RPM Inbound/Outbound Barcode Sorter at JBAB

All computer maintenance support for all peripherals, printers, scanners, and equipment associated with the Vantage / RPM Inbound/Outbound Barcode Sorter

Install BlueCrest vendor monthly updates onto the BlueCrest Vantage RMM Barcode Sorters and assist with all USPS barcode sorter requirement changes.

If any technical issues cannot be resolved within two hours, the Contractor shall notify Government personnel, and contact first echelon support for further assistance (BlueCrest sorters, BlueCrest software applications, equipment and customize databases).

The NAVSUP FLCN NDW Postal Division will supply the Contractor with BlueCrest vendor Technical Support and/or Replacement Parts Warrantee Program which is delivered via next day commercial carrier on BlueCrest Prioritize peripherals and Vantage Barcode Sorter.

Maintain Windows working environment security updates on all non-network computer workstations.

Understanding of United States Postal Service (USPS) rates and regulations for automated mail, utilizing USPS Intelligent Mail Package Barcode (IMPB) and USPS National Change of Address (NCOA) database.

3 Year mail experience, plus basic computer skill using Microsoft Office; Basic MS Excel that shall include formulas and calculations

3 Year PC and/or network technical support experience

3.2.3. Personal Requirements. Contractor employees that will be utilized to perform the services required under the PWS shall be trained in all applicable areas of barcode sorter maintenance/repairs. Contractor employees shall be courteous, professional, present a neat appearance and be easily recognized displaying proper Government Identification at all times. This shall include wearing distinctive clothing bearing the name of the company, or by wearing appropriate badges that display the company’s name and the employee’s name. Contractors must have the ability to communicate with users of varying levels of technical expertise.

3.2.4. Contract Requirements. The contract may require flexible work schedules including early mornings, evenings, and weekends. The contractor shall perform all the tasks mentioned previously and shall be familiar with the operation of mail sorters, mail-metering machines, computer hardware, software (i.e. Microsoft Office, Crystal Reports), and networking basics.

4.0. Applicable Regulations, Manuals, Forms and Instructions

Documents applicable to this NAVSUP FLCN NDW Postal Division SOW are listed below. Navy documents will be furnished at the start of the contract. It is the responsibility of the contractor to ensure documents are up to date. Supplements or amendments to those mandatory documents may be issued during the life of the contract. Compliance shall be under the provisions of the Special Provision entitled, “Government Publication.”

SECURITY

· SECNAV 5510.30M Jun 2006 DON Personnel Security Program

· NAVSUPINST 5530.1E Jun 2008 NAVSUP Security Manual

SAFETY

· OPNAVINST 5100.23G 21 Jul 11 Navy Safety and Occupational Health Program Manual

U.S. POSTAL SERVICE

5.0. Enterprise-Wide Contractor Manpower Reporting Application (ECMRA) The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom-Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address: https://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://www.ecmra.mil.

6.0. AbilityOne Close-out

NAVSUP FLC Norfolk may utilize contractor support through the AbilityOne Program, as needed, to perform contract closeout functions for this acquisition. Information, including business sensitive/confidential or proprietary data, that the offeror/contractor provides to the Government or information already in the possession of the Government may be viewed and utilized by the AbilityOne Program support contractor personnel during the course of its contract performance. The information that may be made available to the support contractor may include, for example, pricing and technical proposals, historical contract, pricing and performance information, Commercial Asset Visibility (CAV) reporting information and similar data/information.

By submission of a proposal in response to this solicitation, the offeror/contractor and its subcontractors consent to a release of their business sensitive/confidential or proprietary data to the Government's AbilityOne Program support contractor personnel in order to perform close out services. Prior to the release of any such information to the support contractor, the support contractor will have in place with the Government a Non-Disclosure/Non-Use Agreement in accordance with the terms of the AbilityOne Program support contract.

Offerors may execute their own Non-Disclosure Agreement with the AbilityOne Program (AbilityOne contact information available from the contracting point of contact). The support contractor must provide copies of the executed agreements to the Contracting Officer and the Contracting Officer's Representative (COR) for the support contract; and the offeror/contractor for this acquisition must provide copies of the executed Agreement to the Contracting Officer for this acquisition. If the offeror/contractor seeks such a Non-Disclosure Agreement with the AbilityOne Program support contractor, the Agreement must be executed no later than the date of final delivery under the resulting NAVSUP FLC Norfolk contract.

7.0 Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information Executive Order 13467, Reforming Processes Related to Suitability for Government Employee, Fitness for Contractor Employees and Eligibility for Access to Classified National Security Information, Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The 5 CFR 32 Part 157 in concert with DoD Manual 1000.13, Vol 1, implements the Federal Standards.

Applicability This text applies to all DoD sponsored individuals who require CAC eligibility (or login and P/W if acceptable per contract) for: Physical access to DoD facilities or non-DoD facilities on behalf of DoD; Logical access to information systems (whether on site or remotely); or remote access to DoD networks that use only the CAC logon for user authentication, or access to sensitive and protected information. This applies to the Office of the Secretary of Defense, the Military Departments, the Office of the Chairman of the Joint Chiefs of Staff and the Joint Staff, the Combatant Commands, the Office of the Inspector General of the DoD, the Defense Agencies, the DoD Field Activities and all other organizational entities within the DoD (hereinafter referred to collectively as the "DoD Components").

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

Access to Federal Facilities Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command’s Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

Start-Up Period All contractor resource onboarding documents must be submitted via the prime contractor. The prime contractor shall make all necessary preparations to assume full responsibility for productive performance of the performance start date.

Note (1): Invoicing by the contractor will begin as of the commencement of the performance period of services and no reimbursement will be paid by the government for efforts expended during the start-up period.

Note (2): Foreign Nationals are not allowed access to the functional/system side of Enterprise Resource Planning (ERP).

Access to DOD Information Technology (IT) Systems In accordance with (IAW) Secretary of the Navy (SECNAV) M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to sensitive information. Sensitive information includes information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information System Security Manager (ISSM)/Information Assurance Manager (IAM).

Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) or T5 or T5R equivalent investigation , which is a higher level investigation than the National Agency Check with Law and Credit (NACLC)/T3/T3R described below. Due to the privileged system access, an investigation suitable for High Risk national security positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee’s duties, such employees shall in-process with the Navy Command’s CSM and ISSM/IAM upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the “supervisor.”

The SAAR-N shall be forwarded to the Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Cyber Awareness training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Interim Access The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

Denial or Termination of Access The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

Contractor’s Security Representative The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

Background Investigation Requirements and Security Approval Process For Contractors Assigned to National Security Positions or Performing Sensitive Duties Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Contractor employees under this contract are recognized as Non-Critical Sensitive [ADP/IT-II] positions when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC or T3 or T3R equivalent investigation to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The investigation consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

• SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the CSM upon arrival to the command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s ISSM/IAM. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Cyber Awareness training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Command Security Manager. The Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM); Potential suitability or security issues identified may render the contractor employee ineligible for the assignment. An unfavorable determination is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DoD Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor’s Security Representative. Although the contractor will take JPAS “Owning” role over the contractor employee, the Navy command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

Background Investigation Requirements and Security Approval Process For Contractors Assigned to or Performing Non-Sensitive Duties Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

• Must be either a US citizen or a US permanent resident with a minimum of 3 years of legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

• Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM.

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your CSM and ISSM/IAM for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

(End of PWS)