Draft ISS Pricing Template September 4_2020.xlsx

XLSX spreadsheet 2 MB Posted

Attached to
Pre-Solicitation Conference for the Interim Servicing Solution Federal contract opportunity
Solicitation number
September_8_2020
Issued by
Department of Education

About this file

Written by GovTribe AI ·

This document package provides details for the Interim Servicing Solution federal contract opportunity being solicited by the Department of Education. The Interim Servicing Solution is intended to expand operational efficiency, reduce the number of disparate loan servicing systems, enhance customer service quality, and allow the Department to fully leverage Business Process Operations Contractors. A Pre-Solicitation Conference will be held on September 8, 2020 to provide interested vendors information on the upcoming solicitation and allow the Department to receive industry feedback. The draft documents included provide a Statement of Work, Service Level Methodology and Performance Metrics, Information Resources Program Elements, and Pricing Template for the solicitation scheduled for release in October 2020. Questions regarding the Pre-Solicitation Conference should be directed to the specified email address.

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Other files for this federal contract opportunity

Other files attached to Pre-Solicitation Conference for the Interim Servicing Solution, newest first.
File Type Posted
Draft ISS Pricing Template Instructions September 4_2020.docx DOCX document
Draft IRPE Elements v 5.0.2 September 4_2020.docx DOCX document
Draft ISS SLA - Performance Measurement Template September 4_2020.xlsx XLSX spreadsheet
Draft Service Level Methodology_Performance Metrics September 4_2020.docx DOCX document
Draft SOW_ Interim Servicing Solution September 4_2020.docx DOCX document

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Pricing Template ISS Pricing Template

A. Labor Loan Servicing per Borrower per MonthBase Period (5 years)Single Option Years
StatusUnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
1In Schoolborrower per month
2In Graceborrower per month
3In Current Repaymentborrower per month
4Service Memberborrower per month
5Defermentborrower per month
6Forbearanceborrower per month
7Delinquent 6-30 daysborrower per month
8Delinquent 31-90 daysborrower per month
9Delinquent 91-150 daysborrower per month
10Delinquent 151-270 daysborrower per month
11Delinquent 271-360 daysborrower per month
12Delinquent > 360 daysborrower per month
13National Emergency Forbearanceborrower per month
B. Technology Loan Servicing per Borrower per Month
UnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
14Comprehensive Technologyborrower per month
15Loan Consolidationper application and completed booking
C. Fulfillment of Mail and Imaging
UnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
16Outbound postage costper letter
17Cost per page printedper page printed
18Imaging, Indexing & Storage per Mail and electronic documentsper document
SEPARATE PRICING
Image Repository and AccessUnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
19Image Repository and Access Implementationone-time fee
20Operational Requirementsper image, per month
Data Storage and Access / Payment SupportUnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5i. Monthly Paid In Full (PIF) storage and access
21Data Storage and Access / Payment Support Implementationone-time feeii. Monthly PIF Account Support
22Monthly Paid In Full (PIF) storage and accessfixed-fee, per monthiii. Cost per call for call support
23Monthly PIF Account/Payment Supportper requestiv. Monthly ad-hoc reporting requests
24Monthly Ad-Hoc Request supportper request
Legacy Loan ConsolidationUnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
25Legacy Loan Consolidation implementationone-time fee
26Operational Requirementsper adjustment
TEACHUnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
27TEACH Implementationone-time fee
28Operational Requirementsper grant recipient, per month
Total and Permanent Disability (TPD)UnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
29TPD Implementationone-time fee
Public Student Loan Forgiveness (PSLF)This item is the cost Per Trainer, Per Hour on an as-needed basis for training such as for BPO's to access system, Front-end processing, any special system processing, tools, and documentation, etc.Base Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
30Public Student Loan Forgiveness (PSLF) Implementationone-time fee
31PSLF Approval/Denial (Employer Verification)per Employer Certification Form
32Approved Applicationper Approved Application
33Denied Applicationper Denied Application
34Write off/Complete Applicationper Written Off Application
35PSLF Dispute processingper Dispute
36PSLF Payment Reviewper Payment Review
37PSLF IDR Processingper IDR Application
38PSLF Help Requestsper Help Request
39PSLF Application Hold processingper Application Hold
BPO Agent Access Fees - OptionalUnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
40License fee for Agent Access to the ISS System and CRM ToolsPer license per month
41License fee for the ISS Call Management SystemPer license per month
Training - OptionalUnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
42Training Hours (e.g., training BPO's to access system)Per Trainer, Per Hour (as needed)
Other Costs (Requires Substantiation)UnitBase Period Year 1Base Period Year 2Base Period Year 3Base Period Year 4Base Period Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5
45
46
47
48
49
50
51
52

Task Descriptions

ISS Pricing Template - Task Descriptions
Please review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
A. Labor Loan Servicing per Borrower per Month
Items 1 - 13"Status" Deliverables, Cost Per BorrowerThe borrowers statuses are broken out for pricing purposes. Please review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
B. Technology Loan Servicing per Borrower per Month
14Comprehensive TechnologyThis item is a cost per borrower to cover all requirements from Attachment 04 related to system processing, except those "separate pricing" implementation costs listed below. In addition, all costs for meeting the requirements from Attachment 03, including labor costs. It is assumed there are no other costs for this section. Please review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
15Loan ConsolidationThis item is the cost for loan consolidation application processing, including labor costs.
C. Fulfillment of Mail and Imaging
16Outbound postage cost per letterPostage cost per letter
17Cost per page printedPrint cost per page printed
18Imaging, Indexing & Storage per MailCost for imaging, indexing and storage per mail.

*Please note there is a separate pricing section for Image Repository and Data Storage implementation and the monthly, or per image cost, for ongoing maintenance.

*It is assumed there are no other costs for this section.

SEPARATE PRICING

Image Repository and AccessPlease review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
19Image Repository and Access ImplementationTotal cost to implement the Image Repository solution. To evaluate the cost, the offeror should include a break down of hours by labor category, system costs and any conversion costs that would be associated with the implementation.
20Image Repository charges Cost per ImageThis item is a cost per image, per month.
Data Storage and Access / Payment SupportPlease review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
21Data Storage and Access / Payment Support ImplementationTotal cost to implement the Data Storage and Access / Payment Support solution. To evaluate the cost, offeror should include a break down of hours by labor category, system costs and any conversion costs that would be associated with the implementation.
23Monthly Paid In Full (PIF) storage and accessFixed Cost per month
24Monthly PIF Account/Payment SupportCost per call or request
25Monthly Ad-Hoc Request supportThis item is for Ad-Hoc Requests from FSA
Legacy Loan ConsolidationPlease review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
25Legacy Loan Consolidation implementationThis item is the Total cost to implement the Legacy Loan Consolidation solution. To evaluate the cost, offeror should include a break down of hours by labor category, system costs and any conversion costs that would be associated with the implementation. The requirements for this section are 04 - Business Operations Servicing Requirements ISS V1.xlsx (Tab 29000 cells B101).
26Operational RequirementsThis iteam is the cost per Legacy Loan Consolidation Adjustment
TEACHPlease review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
27TEACH Grant ImplementationThis item is the total cost to implement the TEACH solution. The requirements for this section are 04 - Business Operations Servicing Requirements ISS V1.xlsx (34000 Tab all requirements). The offeror should include labor categories and labor costs along with system costs for the implementation of this task.
28Operational RequirementsThis item is the cost per grantee, per month for ongoing support of requirements.
Total and Permanent Disability (TPD)Please review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
29TPD ImplementationThis item is the cost to implement TPD. The requirements for this section are 04 - Business Operations Servicing Requirements ISS V1.xlsx (39000 Tab all requirements). The offeror should include labor categories and labor costs along with system costs for the implementation of this task. Ongoing monthly costs will NOT be separated from the main costing per borrower, therefore ongoing costs for TPD should be part of the cost per borrower by borrower status
Public Student Loan Forgiveness (PSLF)Please review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
30Public Student Loan Forgiveness (PSLF) Implementation
31PSLF Approval/Denial (Employer Verification)Reviewing an application and other supporting information to decide on qualifying employment. May require escalation to FSA as needed.
32Approved ApplicationReviewing an application, recipient records, supporting documentation, reviewing qualifying payments and employment, escalating to FSA for final decision and applying determination.
33Denied ApplicationReviewing an application, recipient records, supporting documentation, reviewing qualifying payments and employment, and escalating to FSA as needed or applying determination.
34Write off/Complete ApplicationA list for write off review is complied by the contractor and sent to FSA for final review and final approval of the borrowers loans to be discharged.
35PSLF Dispute processingReviewing requests for reconsideration, drafting dispute summary as needed, and/or escalating to FSA as needed.
36PSLF Payment ReviewReviewing past borrower payments and financial histories, and other supporting information, to determine whether a payment is qualifying for PSLF purposes.
37PSLF IDR ProcessingServicer shall contact borrower via phone(9x) and leave a message,email,regular mail to inform the borrower of the documentation needed and required to calculate a new payment in the IDR plan. ALL calls are required to happen within one day, and the servicer shall send notification within three days.
38PSLF Help RequestsServicer is required to send a notice to borrowers that have submitted ECFs and were previoulsy denied for TEPSLF because of not enough qualifying payments. The servicer shall check to see if the borrower qualifies for either program and help offer guidance to the borrower.
39PSLF Application Hold processingContractor is required to create a list of employers that are 501©(3)on hold to send it to FSA to approve or deny . Contractor is required to notify the borrower of the governments decisions.
BPO Agent Access FeesPlease review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
40License fee for Agent Access to the ISS System and CRM Tools
41License fee for the ISS Call Management System
Training
42Training Hours (e.g., training BPO's to access system)Please review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
IRPE Costs
43Summary costs from the IRPE Document without Costs from Attachment GPlease review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
44Summary costs from the IRPE only Attachment GPlease review attachment 25 - ISS Pricing Template 20200831.xlsx for more details.
Other Costs (Requires Substantiation)
43
44
45
46
47
48
49
50

Labor Category Worksheet

Offerors shall complete the 'Labor Categories' worksheet below and include the following: (1) list of direct, indirect, and overhead labor categories, (2) labor rates by category for the 10 year period of performance, (3) labor category descriptions, (4) work performed by labor category, and (5) Locality
FTE Hourly Labor Rates
Labor CategoryLabor Category Type
Direct, Indirect, or OverheadLabor Category DescriptionWork Performed by Labor categoryLocalityBase Year 1Base Year 2Base Year 3Base Year 4Base Year 5Option Year 1Option Year 2Option Year 3Option Year 4Option Year 5

Borrower Forecast

Forecast as of June 2021
In School5,800,328
In Grace1,642,535
In Current Repayment17,500,978
Service Member163,512
In Deferment1,795,017
In Forbearance3,791,382
Delinquent 6-30 Days969,187
Delinquent 31-90 Days1,110,005
Delinquent 91-150 Days624,641
Delinquent 151-270 Days798,431
Delinquent 271-360 Days- 0
Delinquent > 360 Days- 0
National Emergency Forbearance- 0

Total 34,196,017

At the time of writing this proposal the following estimates for borrowers by borrower status was created.

File details come from the government source that posted it. Updated .