DRAFT_FOR_MARKET_RESEARCH_Statement_of_Work_Unarmed_Security_Guards_1.pdf

National Park Service / United States Park Police

Statement of Work Unarmed Security Guard Service

TABLE OF CONTENTS

C.1 INTRODUCTION

C.1.1 Use of Acronyms C.1.2 Definitions C.1.3 Introduction (General) C.1.4 Introduction (NPS) C.1.5 Introduction (The Contract)

C.2 CONTRACT START -UP, REVIEW AND FOLLOW-UP

C.2.1 Conferences and Meetings C.2.2 Contract Transition

C.3 AUTHORITY

C.3.1 Authority Guidelines C.3.2 Prior to Commencement of Contract C.3.3 During Performance of Contract

C.4 QUALIFICATIONS OF PERSONNEL

C.4.1 General Qualifications

C.5 PERSONNEL

C.5.1 Project Manager (PM) C.5.2 Operations Supervisor (OS) C.5.3 Post Supervisor C.5.4 Security Officers C.5.5 Relief Personnel

C.6 KEY PERSONNEL (Project Manager and Operations Supervisor) C.6.1 General Requirements C.6.2 Special Requirements for Project Manager (PM) C.6.3 Services Required for Project Manager (Key Personnel) C.6.4 Special Requirements for the Operations Supervisor C.6.5 Services Required- Operations Supervisor (Key Personnel)

C.7 POSITIONS AND MINIMUM STAFFING REQUIREMENTS

C.7.1 Current Estimate of ongoing needs C.7.2 Scheduled Closures C.7.3 Unscheduled Closures C.7.4 Staffing for Construction Project Screening

C.8 QUALITY CONTROL

C.8.1 Contractor-Provided Quality Control Plan C.8.2 Government-Provided Quality Control

C.9 SERVICES REQUIRED- NON-SUPERVISORY SECURITY OFFICERS

C.9.1 Order of Precedence C.9.2 Security Officer Post Order Record C.9.3 Typical Duties C.9.4 Access/Egress Posts C.9.5 Perimeter Checks C.9.6 Receipt, Use, and Safeguarding of Keys C.9.7 Security and Fire Systems C.9.8 Building Rules and Regulations C.9.9 Physical Security, Law and Order C.9.10 Unauthorized Access C.9.11 Hazardous Conditions C.9.12 Response to Injury or Illness C.9.13 Additional Duties C.9.14 Logs, Reports, Records and Testimony C.9.14.1 Post Log C.9.14.2 Operations Supervisor Desk Book C.9.14.3 Work Schedule C.9.14.4 Deviation from Prescribed Schedule C.9.14.5 Timekeeping C.9.14.7 Monthly Activity Report C.9.14.8 Incident Report C.9.14.9 Threat Image Project (TIP) C.9.14.10 Personnel Folder C.9.15 Civil Disturbances C.9.16 Threats C.9.17 Complaints C.9.18 Emergencies C.9.19 Primary Security Responses C.9.20 Safety C.9.21 Access Control and Perimeter Security C.9.22 Recording Presence

C.10 WORK HOURS

C.10.1 Schedule of Work C.10.2 Post Hours C.10.3 Special Events C.10.4 Miscellaneous C.10.5 Visitors

C.11 COMMUNICATIONS

C.12 Contract Effort Required

C.13 Meal BREAKS

C.14 TRAINING

C.14.1 Training Plan C.14.2 Training Completion and Documentation C.14.3 Training Requirements C.14.4 Operational Supervisor and Post Supervisor Training C.14.5 Refresher Training C.14.6 Evaluation of Contractor Training C.14.7 Instructor and Facility Requirements C.14.8 Training Replacement Employees C.14.9 Training Waivers C.14.10 USPP Instructors

C.15 GOVERNMENT FURNISHED ITEMS

C.15.1 Government Furnished Equipment (GFE) C.15.2 Screening Equipment C.15.3 Work Space C.15.4 USPP Identification Cards C.15.5 Regulations C.15.6 Keys C.15.7 Radios

C.16 CONTRACTOR FURNISHED EQUIPMENT (CFE)

C.16.1 Contractors Company Identification Cards C.16.2 Uniforms C.16.2.1 Basic Uniforms C.16.2.2 Foul Weather Gear C.16.2.3 Shoulder Patch, Badge and Name Tag C.16.2.4 Dosimeters C.16.3 Utility Equipment C.16.4 Administrative Supplies C.16.5 Cellular Phones

C.17 GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY Continued C.17.1 Government Furnished Property (Use, Accountability & Care) C.17.2 Damage to Visitor Property C.17.3 Use of Government Property C.17.4 Accountability of Government Property C.17.5 Safeguarding Government Property C.17.6 Malfunctioning Government Property

C.17.7 Contractor Furnished Property (Use, Accountability & Care)

C.18 MEDICAL AND PHYSICAL QUALIFICATIONS

C.18.1 General C.18.2 Medical Standards C.18.3 Physical Demands C.18.4 Initial and Recurring Screening for Illegal Drugs C.18.5 Government Requested Screening

C.19 STANDARDS OF CONDUCT

C.19.1 Primary Violations C.19.2 Secondary Violations

C.20 SMOKING

C.21 SECURITY CLEARANCE REQUIREMENTS

C.21.1 Background Investigations

C.22 PERSONAL APPEARANCE AND GROOMING STANDARDS

C.23 PHASE-OUT OF CONTRACT AND CONTINUITY OF SERVICES

C.24 PERFORMANCE EVALUATIONS

C.25 LOCAL PROJECT MANAGEMENT OFFICE

Attachments

STATEMENT OF WORK

C.1 Introduction

C.1.1 Use of Acronyms

This Solicitation/Contract contains numerous acronyms. Whenever a new term is introduced in the Solicitation/Contract that will be referred to by an acronym, the acronym will appear next to the term in parentheses (). The acronyms that will appear in the Solicitation/Contract are listed below for easy reference:

BI - Background Investigations CFE - Contractor Furnished Equipment CO- Contracting Officer COR- Contracting Officer’s Representative DOl - Department of the Interior DOL - Department of Labor FAR - Federal Acquisition Regulation FSS - Federal Supply Service, General Services Administration GFE - Government Furnished Equipment GSA- General Services Administration NPS- National Park Service NCR- National Capital Region OS - Operations Supervisor PM- Project Manager QC- Quality Control RFQ- Request for Quotation SAS- Special Additional Services SO - Security Officer SOW- Statement of Work TAS- Temporary Additional Services TIP-Threat Image Projection USPP- United States Park Police

C.1.2 Definitions

DEFINITIONS as used throughout this contract, the following terms shall have the meaning set forth below to provide better understanding:

APPREHEND to take into custody a suspected criminal offender, for the purpose of presenting the suspect before a court. Contractor employees shall not carry out apprehensions within this meaning.

CONTRACTING OFFICER (CO): A person duly appointed with the authority to enter into and administer contracts on behalf of the Government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR): A person duly appointed who is the Government representative who will evaluate contractor performance in accordance with the specifications of this contract.

DETENTION: A private citizen has authority to detain a person he/she witnesses committing a crime. It is this authority that the contractor employees act under in support of this contract.

LAW ENFORCEMENT OFFICER: A United States Park Police Officer or Commissioned

National Park Service Law Enforcement Ranger at the site. This person is responsible for enforcement of the law and providing emergency assistance.

NPS SITE MANAGER A designated National Park Service employee that is responsible for visitor flow prior to and after the security screening process at visitor screening sites. This person coordinates daily activities with the USPP Shift Supervisor and the Contract Security Post Supervisor or Operations Supervisor to ensure efficient throughput, as well as VIP and special needs security processing.

OPERATIONS SUPERVISOR (OS): A Contractor employee that is responsible for overall supervision of all contractor employees, designated security posts, and security screening activities on a daily basis. This person is responsible to coordinate daily Security Officer activities with the on-site United States Park Police officers and National Park Service personnel.

POST SUPERVISOR (PS): A Contractor employee who is appointed to supervise all contracted security personnel and coordinate the activities of contracted security personnel who are assigned to that particular security post.

PROJECT MANAGER (PM): A Contractor employee that is responsible for overall project management and supervision of all contractor employees on a continual basis. This person coordinates daily Security Officer activities, post orders, and contract administration with the designated United States Park Police Contracting Officer’s Representative.

QUALITY CONTROL (QC). A method used by the Contractor to control the quality of services performed.

STANDARD OPERATING PROCEDURES (SOPs): Directives issued by the Government to give guidance and direction in the day to day operations of the site.

SUPERINTENDENT A person duly appointed with the responsibility and authority to manage all operations within his/her assigned areas of the National Park Service.

USPP COMMUNICATIONS CENTER: Commonly known as “Dispatch”, “Communications”, or “COMSEC”, this is the office of the US Park Police which receives emergency and non-emergency calls from citizens and other government entities and communicates with police officers in the field as they respond to calls for service.

USPP SHIFT SUPERVISOR: A United States Park Police Sergeant or other United States Park Police law enforcement official at the site. This person is responsible for the coordination and overall supervision of the shift which includes law enforcement, security, emergency medical, rescue, fire, and hazardous materials response

C.1.3 Introduction (General)

This is a Statement of Work (SOW) for the National Capital Region (NCR), National Park Service (NPS) sites. Each assigned post varies based on hours of operation, number of guards required, screening requirements at each post, and schedule of operations. All current posts that require Unarmed Security Guard posts are included in this statement of work and can be located at pages 58-69 of this statement of work.

As an integral component of the NPS security effort, the Contractor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, and files necessary to accomplish security officer services as described and required in this Statement of Work (SoW). The Contractor shall perform to the standards required in this contract and will be expected to work closely with United States Park Police (USPP) and NPS representatives throughout the duration of the Contract.

The Contractor shall schedule and perform all security officer services required herein to provide security at security posts, provide as needed service for Special Events and monitor designated security systems, which include interior and exterior intrusion detection, entry access control systems, and fire alarm systems. The contractor shall perform in accordance with this contract following applicable Federal and state laws, regulations, policies, and standing orders. The contractor must possess a valid District of Columbia and State of Virginia, Security Officer Company License. Unless otherwise specifically provided in this contract, the quality of all services rendered hereunder shall conform to the highest standards in the relevant profession, trade, or field of endeavor. All services shall be rendered, or supervised directly, by individuals fully qualified in the relevant profession, trade or field, and holding any licenses required by law. All contractor employees must comply with all terms and requirements of this task order.

Important Note: Where the Government identifies and references specific solicitation/contract section numbers, that reference refers to that section in its entirety, including every subsection having the same number prefix. For example, a reference to the requirements of "Section 7" includes Sections 7.1, 7.2, and so on, through the last subsection identified with a prefix of "7."

C.1.4 Introduction (NPS)

Contract Security Officers have a crucial and highly visible role in support of the NPS mission.

They are usually the first, and sometimes the only, contact visitors have, and they will usually be the first line of security in these federally controlled facilities. Visitors and federal employees perceive the contract Security Officers to be integral with the NPS mission. It is crucial that the Contractor ensures their employees realize the importance of their role, and perform their duties courteously and professionally at all times.

C.1.5 Introduction

Services required under this Contract shall be ordered using a government Optional Form 347, Order for Supplies or Services, form. This form is commonly referred to as a "delivery order" or a "task order." For the purpose of this solicitation/contract, the form shall hereinafter be referred to as a "task order."

Each task order issued by the Contracting Officer (CO) shall contain the specific building(s), post locations, hours of service, and period of service required by the Government. The

Government has the unilateral right to add, decrease, cancel, or modify services stated in each task order issued, as long as the change is within the scope of the Contract and task order.

The Contractor will be obligated to provide services at the specified hourly rates contained in the task order. All modifications to task orders will be accomplished using a Standard Form 30 (SF30, form subject to change), Amendment to Solicitation/Modification of Contract. If the Government has new requirements that are not directly related to an existing task order but are within the scope of this order, a modification will be issued to incorporate the additional work.

C.2 Contract Start-Up, Review, and Follow-Up

C.2.1 Conferences and Meetings

Immediately after award of the Contract and prior to the Contractor's performance at the work site(s), the CO shall notify the Contractor, and the Contracting Officer's Representative (COR) to schedule a pre-performance meeting that includes an in-depth review of the total Contract requirements and a review of the Contractor's Transition Management Plan.

During the performance of the Contract, the CO, COR, and the Contractor’s Project Manager (PM) shall meet bi-weekly, or on an as-needed basis, to discuss all relevant Contract issues. A mutual effort will be made to resolve all problems identified. The Contractor and the CO shall sign the written minutes of these meetings, which will be prepared by the Contractor and incorporated into the Contract file. Should the Government not concur with the minutes, the Government shall state, in writing to the Contractor, any areas of clarification or disagreement within 7 days after receipt of the meeting minutes. Those comments shall be included with the report in the Contract file. As part of the Contractor's Transition Management Plan, the Government will allow a minimum of 30 day startup from time of award of the contract to the initial start of performance.

C.2.2 Contract Transition

A. A smooth and orderly transition between the Incumbent and New Contractor is necessary to assure minimum disruption to vital Contractor services and Government activities.

B. The Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the Predecessor Contractor's employees. The Contractor may notify the Predecessor Contractor's employees that the Contractor will be assuming services upon the Contract start date and may make available business cards, employment applications, brochures, and other company information to the Predecessor Contractor's employees. However, the Contractor may not interview, recruit, schedule Interviews, or conduct extensive discussions with the predecessor Contractor's employees while they are on duty.

C. The Contractor shall provide a Transition Management Plan within seven (7) working days after award of the initial task order that should include, but is not limited to, details of the following elements:

1. A strategy for implementing supervisory functions.

2. The process for transitioning predecessor employees.

3. Equipment inventory and maintenance plan.

4. A plan for establishing a reserve force and the current status of staffing levels.

5. A progress report on obtaining permits, licenses, and registrations for personnel.

6. A strategy for training including schedules, locations, coordinating with USPP monitors, and class staffing levels.

7. Submission of proposed uniforms (See C.16.2)

8. Status report on submission of Quality Control (QC) Plan (See C.8.1).

9. Status on transition of phone services, including, invoices, deployment, etc.

C.3 Authority

C.3.1 Authority Guidelines

To protect the Government, the Contractor and the individual contractor employee shall strictly observe the Authority Guidelines. The courts have stated that a person held in a custodial situation, with or without an actual apprehension, by an agent of the Government and who is suspected of a crime, is entitled to be provided certain rights prior to interrogation. A private citizen who detains a suspect does not have to advise the suspect of these "rights" since he/she is not an "agent" of the Government.

Contractor employees shall not "advise" a person of their rights. In support of the Government "agent" who has the duty to advise a person, contractor employees may assist by witnessing or serving as an interpreter. It is important to remember that statements made to a private citizen are admissible in testimony without the attachment of rights. For the purpose of apprehending any person, the contractor employees shall consider their authority to be that of a "private citizen." Contractor employees shall exercise the citizen's right of detention as described in the contract.

Under no circumstances shall contractor employees conduct any search which is not clearly performed for personal safety or the safety of others as is performed at the Screening Sites/Security Posts. This type of search is only to ensure that a person or package does not pose a threat or allow the entrance of prohibited items into a facility. Upon the suspicion that any type of weapon has been detected by a contractor employee, the closest United States Park Police Officer shall immediately be notified.

Contractor employees shall not "interrogate" or "interview" a person but shall record any statements given freely and may assist a Government "agent" by serving as an interpreter.

Any contractor employee who observes any criminal act, violations of applicable regulations, or persons attempting to gain unauthorized access to Government property on the site shall immediately inform the on duty USPP Officer or USPP Communications Center. The use of force by contractor employees shall be consistent with the use of force permitted by civilians in the District of Columbia and/or State of Virginia or on exclusive Federal jurisdictions:

specifically, force may only be used in self-defense. This differs from the use of force allowed a Law Enforcement Official in affecting apprehension where force necessary to compel compliance may be used. A private citizen may not use force in this manner. Any use of force by a private citizen may result in a liability action by the person assaulted. Contractor employees shall use force only in self-defense as a private citizen. If a contractor employee is assaulted while attempting to carry out duties imposed by any section of this contract, he/she is allowed to defend themselves.

C.3.2 Prior to Commencement of Contract

NOTE: All firms must comply with the Security Officer Registration Provisions of the District of Columbia and the State of Virginia.

The Contractor will perform security services at security posts located in the District of Columbia and the State of Virginia. The Contractor must possess all licenses required to perform services.

Important Note: The Contractor is responsible for ensuring that all legally required licenses and permits are obtained and renewed as specified by the regulating agency. This information is provided as a guide only. The Contractor must verify and comply with all Federal, State, and Local requirements, whether listed here or not. Prior to commencement of work under this Contract, and except where precluded by local law or ordinance, the Contractor shall make and complete all arrangements with the appropriate officials in the state or local jurisdiction in which the services are to be performed to obtain all licenses and permits required for each individual security officer and supervisor to serve as an unarmed security officer. The Contractor will not be reimbursed for services rendered by a security officer or supervisor lacking the appropriate permits, licenses, and/or certifications. The Contractor shall provide insurance as required, and pay any fees or costs involved or related to authorization in providing services specified under this Contract.

The Contractor shall furnish a legible copy of all legally required licenses and permits (excluding permits and licenses issued to individual Contract employees) to the CO and COR prior to the Contract start date and again within 15 days after each option period exercised by the Government. The Contractor shall complete and certify a written record that shows the names and issue dates for each Contract employee having each and all legally required licenses, permits, and certifications. This written Contractor certification shall state that all legal requirements have been fulfilled prior to the commencement of any Contract work.

The Contractor shall provide an updated record of the above information to the Government upon the CO's or COR's request. The CO, COR and all other authorized Government personnel shall have the express authority to examine these documents upon request at any time during the duration of this Task Order. Upon request, the Contractor shall provide copies of an individual contract employee’s permits, certifications, licenses, etc. to the CO or COR.

The Contractor shall obtain, possess, and maintain all business and corporate licenses required to operate as a commercial security service within the geographic area covered under this Task Order prior to performing any work.

Important Note: Failure by the Contractor to obtain all required licenses as of the Task Order start date will be grounds for termination of Task Order for default.

C.3.3 During Performance of Task Order

In performance of work under this Task Order, the Contractor shall be responsible for maintaining current, valid copies of all licenses, permits, certifications, and registrations and for complying with all applicable Federal, state, and local laws and regulations associated with licensing and permit issuance. The CO, COR and all other authorized Government personnel shall have the express authority to examine these documents upon request, at any time, during the duration of this Task Order.

The Contractor must pay all costs and fees associated with applying for, receiving, and maintaining all such permits and licenses throughout the course of the Task Order, including any and all option periods the Government exercises. The costs associated with this requirement must be factored into the Contractor's hourly rate, as they will not be itemized or paid for separately by the Government.

Failure by the Contractor to maintain valid licenses and permits will be cause for the Government to take contractual actions, up to and including termination for default. If the Contractor fails to renew a required license and the controlling authority (state, local, etc.)

orders the Contractor to cease performance until the license is renewed, the Government may terminate the Contract for default or take other remedies, such as issuing a Stop Work Order, obtaining performance by other sources, and deducting those costs from the Contract price.

Where Contract employees are required by law to individually apply for licenses and/or permits, and a fee is required by the licensing agency, the employee is responsible for all costs and fees associated with obtaining the required license/permit.

C.4 Qualifications of Personnel

C.4.1 General Qualifications

Subject to existing law, regulations, and/or other provisions of this contract, illegal or undocumented aliens will not be employed by the Contractor, or with this contract. The Contractor will ensure that this provision is expressly incorporated into any and all subcontracts or subordinate agreements issued in support of this contract. To be eligible to perform under this Contract, all uniformed Contract employees must meet, to the satisfaction of the CO and COR, the following requirements:

1. Be citizens of the United States of America.

2. Have a Social Security card issued and approved by the Social Security

Administration.

3. Be at least 21 years of age.

4. While there is no limit as to the maximum age, all Security Officers must be able to withstand the physical demands of the job and must be capable of responding to emergencies.

5. All Security Officers must have no condition which might preclude performance of any task assigned under this task order. See section C.18 for specific Medical and Physical Qualifications.

6. Possess, at a minimum, either a high school diploma or a GED equivalency certificate.

7. The employee must speak English fluently, read and comprehend written English, and compose coherent written reports in English. Bilingual security guards may be an asset to the Contractor, but in no circumstances should the Contractor permit a security officer who does not have a good command of the English language to work under this Contract.

Note: At the request of the COR, the CO may waive the minimum age requirement or any other physical requirement where the applicant meets all of the other minimum requirements and is legally eligible to perform the required duties, and/or is enrolled with a certified vocational rehabilitation program. The waiver of any educational requirements shall be requested from the Contracting Officer via the COR. If the waiver is allowed, the reply will be in writing and must be placed in the employee's Personnel Folder.

Prior to working under the Contract, every supervisor and security officer must possess a valid USPP issued identification card. The USPP identification card is evidence that the security officer is employed under the security officer service contract.

C.5 Personnel

C.5.1 Project Manager (See Key Personnel Below)

The Project Manager and Operations Supervisor and his/her alternates shall not be changed without written approval of the Contracting Officer. The Contracting Officer may request the immediate removal of the Project Manager or Operations Supervisor for performance related reasons.

C.5.2 Operations Supervisor (See Key Personnel Below)

The Contractor shall provide adequate supervision of employees at all times during the term of this contract. The Operations Supervisor must meet all requirements of this contract.

The position of Operations Supervisor is a uniformed position. Though uniformed, this position does not need to be compensated at the same level as the non-supervisory uniformed guards.

Compensation should be adequate to attract and retain qualified candidates for this position.

The Operations Supervisor shall perform duties as the daily supervisor of the Contractor and be in charge of all contractor employees for all posts and at Special Events as requested by the Government.

The position of Operations Supervisor shall be staffed seven (7) days a week for twelve (12) hours daily.

The Operations Supervisor shall work a flexible schedule. The Operations Supervisor shall be available every morning for the core hours of 0600-0900. The Operations Supervisor shall arrange their schedule in such a way that they are able to visit every shift weekly. This may include staggered schedules throughout the week. Visits by the OS shall ensure all security officers have guaranteed face to face interaction with a supervisor. Operations Supervisors should regularly attend guard mount at screening sites.

The Operations Supervisor shall wear the rank insignia of Lieutenant prominently on their uniform collar or epaulets, to include any outer garments. The color of the rank insignia shall be standardized across the contract.

The Operations Supervisor shall have broad authority to act for the Contractor on a day to day basis at the work site. The Operations Supervisor must have the authority for immediate removal from the site of any contractor employee for performance related reasons or when requested by the CO or COR.

The Operations Supervisor shall ensure that each post is staffed as required and ensure that contractor employees are properly equipped, in uniform, present a neat appearance, and are familiar with his/her Security Post/Screening Site and duties.

The Operations Supervisor shall check on all Security Post/Screening Sites and Special Events to ensure that all contractor employees are performing their duties in accordance with the specifications of this contract. A check of each post shall be performed at least twice within a 24 hour period and be recorded in the log book at each site as well as the supervisor’s daily activity log.

C.5.3 Post Supervisor (PS)

The contractor shall provide an employee with the designation of Post Supervisor at each post that is determined by the Government to require one. Typically this will be the posts consisting of multiple employees conducting screening operations and/or special events. This position shall be at no additional cost above the security officer rate to the Government. Post Supervisors are to be assigned to monitor the overall operation and activities at the security/screening posts and act as first line supervisors. Post Supervisors shall not be an additional employee per post, rather one of the security officers assigned to that post shall be designated as the Post Supervisor and will remain in an operational capacity.

The position of Post Supervisor is a uniformed position and serves as an incentive with the Contractor's program.

The Post Supervisor shall wear the rank insignia of Sergeant prominently on their uniform collar or epaulets, to include any outer garments. The color of the rank insignia shall be standardized across the contract.

The Post Supervisor shall meet all the requirements of a Security Officer, have a thorough understanding of the assigned post, and demonstrate the potential for a leadership or supervisory role prior to being assigned to this position.

C.5.4 Security Officers

The Contractor shall provide the required number of security officers as specified under Positions and Minimum Staffing Requirements. The security officers must meet all requirements of this contract. The position of security officer is a uniformed position.

C.5.5 Relief Personnel

The Contractor shall ensure that there are sufficient fully qualified contractor employees available to replace any Security Officer or supervisory personnel on breaks, sick call, regular days off, scheduled vacation, or any emergency at no additional cost to the Government. All relief personnel shall fully meet the minimum requirements for the Security Post/Screening Site/Special Event to which they are assigned and shall be identified on the daily schedule.

Operations Supervisors shall not provide routine coverage for security officers on breaks and should only be used to provide coverage in exigent circumstances until a replacement Security Officer arrives.

C.6 Key Personnel (Project Manager and Operations Supervisors)

C.6.1 General Requirements

The contractor shall provide information which specifically demonstrates the technical experience, expertise and qualifications of its Project Manager (PM) and Operations Supervisors (OS) in performing the work required by this contract. The PM and OS and his/her alternates shall not be changed without written approval of the CO. The CO may request the immediate removal of the PM or OS for performance related reasons.

The Contractor shall provide the name(s), telephone number, cellular phone number, facsimile number, e-mail address, and office address of the PM and OS within seven

(7) calendar days after task order award. The indicated levels of experience cited below represent the minimum acceptable levels. Experience exceeding the minimum may be indicated.

The positions of Project Manager or Operations Supervisor shall not be held by a contract employee simultaneously performing another duty pertaining to this contract except as described above under exigent circumstances in C.5.5.

C.6.2 Special Requirements for Project Managers (PM)

The Contractor shall identify and provide a one (1) page resume in addition to a narrative for the individual who will act as the PM. The PM will be the Contractor’s local representative to oversee the entire security officer operation. The PM shall have at least three (3) years of supervisory experience and at least (2) years of prior contract managerial experience.

The narrative information will contain the following information:

● Describe the extent of past performance of the PM in the technical knowledge of x-ray machines, hand held and walk through magnetometers, explosive trace detection systems, and identifying dangerous/deadly objects in baggage or on persons similar in magnitude and complexity to this contract.

● Describe the extent of past performance of the PM in performing contract administrative functions in order to continuously maintain an adequate staff with suitable expertise to assure work is completed in accordance with contract requirements. This may include but is not limited to hiring, firing, payroll, uniforms, dosimeter usage and tracking, training, certification tracking, scheduling of normal operations and special events, as well as ensuring and maintaining the quality control plan.

C.6.3 Services Required - Project Manager

The Contractor shall propose, identify, and provide to the Government an experienced Project Manager (PM) who shall have complete authority to act for the Contractor during the term of the Task Order. The duties of the PM shall not, under any circumstances, be performed by uniformed employees performing productive or supervisory hours under the term of the task order or any other security officer task order administered by USPP.

The PM shall have the authority to accept notices of deductions, inspection reports, and all correspondence on behalf of the Contractor. The PM will have the overall responsibility for implementing, monitoring, and upgrading the Contractor's quality control plan and is responsible for ensuring that the Contractor's workforce complies at all times with the contract requirements.

The PM must completely understand the operational requirements of this contract, including:

● Functions of both the productive and supervisory staff

● Location(s) of service

● Method of operation and equipment required at each post

● Contents of general and specific post orders

● The PM should conduct regularly scheduled meetings with COR to continually evaluate security officer performance and review operational procedures.

● The PM will meet with the CO and the COR to discuss contract issues on a bi-weekly and as-needed basis.

● The PM shall be available during normal working hours (8:00 a.m. to 4:30 p.m.) within 30 minutes by telephone or in person to discuss problem areas. After normal duty hours or on weekends and holidays, the PM shall be available within two (2) hours.

C.6.4 Special Requirements for the Operations Supervisor (OS)

Contractor shall identify and provide a one (1) page resume in addition to the narrative for any individuals who will act as Operations Supervisors (OS). The OS will be responsible for the daily oversight of all security operations, as set forth in the solicitation, at all security posts, screening sites, or during special events. The OS shall have at least one (1) year of supervisory experience.

Provide narrative information describing the extent of past performance of the OS in technical knowledge of x-ray machines, metal detectors, explosive trace detection systems, hand-wand operations, and general radio/telephone dispatching operations and identifying dangerous deadly objects in baggage or on persons similar in magnitude and complexity to this contract.

The narrative should include any supervisory experience, skills, or abilities that make this person suitable for the position.

C.6.5 Services Required - Operations Supervisor

The term "Operations Supervisor," means a person who will be responsible for the daily operation of security at all posts as set forth in the solicitation.

OS shall provide adequate roving supervision of employees at all times during the term of this task order. The OS must meet all requirements of this task order:

● OS shall perform duties as the daily operational supervisor of the guard force and be in charge of all on duty contractors.

● OS shall, under exigent circumstances, on occasion be required to provide relief breaks to productive security officers until a relief security officer arrives.

● OS shall check on all security posts to ensure that all contractor employees are performing their duties in accordance with the specifications of this contract.

● A check of each post shall be performed by the OS at random intervals at least twice within a 24 hour period and be recorded in the log book at each site as well as the supervisor’s daily activity log.

● The OS shall ensure that each post is staffed as required by productive Security Officers and check for the following:

○ That the security officers and post are properly equipped

○ That each security officer is familiar with his/her security post and duties prior to the employee's assignment to that particular post.

○ That each security guard performs all duties as specified in accordance with the contract for the security post assigned

○ That each security guard is properly uniformed and present a neat and professional appearance as referenced in the contract

○ That each security guard is thoroughly knowledgeable about their duties and demonstrates the ability to act effectively during emergencies or other unusual situations

The OS shall have broad authority to act for the contractor on a day to day basis at the work sites. The OS shall have the authority for immediate removal from the site of any contractor employee for performance related reasons or when requested by the Contracting Officer or COR. The CO and COR have the right to request the replacement of an OS that does not meet performance standard expectations. The Contractor shall provide a completed Key Personnel Resume for all replacement employees to the CO and the COR for approval before the replacement personnel report for duty under this Contract. OS must be an individual of unquestionable integrity who displays a mature attitude, exercises good judgment, is sensitive to cultural differences and to special need visitors, and enhances customer service at every phase of the security screening operation. The Contractor may propose, by written request, an employee for a supervisory position who lacks the above experience, provided that the Contractor offers evidence of similar leadership experience. The acceptance of such an alternative shall be at the discretion of the CO.

C.7 Positions and Minimum Staffing Requirements

NOTE 1: Each post has a unique schedule. Some posts are closed on certain holidays while others are not. The Contractor shall refer to the individual post Task Orders for specific scheduling.

NOTE 2: Staffing Standards may be modified at any time by the Government to reflect changing security needs. The contractor shall comply with new staffing standards upon acceptance of task order modification. The contractor shall agree to staff the screening sites as deemed appropriately by the CO. Seasonal visitation may decrease the amount of contract guards for a certain period of the year. The following estimated hours are for full staffing for a full government fiscal year. The following time periods: Christmas, Easter and Summer Season (Memorial Day to Labor Day) may extend hours of operation.

C.7.1 CURRENT ESTIMATE OF ONGOING NEEDS FOR EACH YEAR (ALL HOURS ARE

ESTIMATED and SUBJECT TO CHANGE)

SECURITY POST COVERAGE

I. Washington Monument Visitor Screening Facility:

Summer Hours: 4 Officers, 0830-2200 Hours, Memorial Day to Labor Day Winter Hours: 4 Officers, 0830-1700, Day after Labor Day to Day before Memorial Day

II. White House Visitor Center Visitor Screening Facility:

Entrance/Screening: 3 Officers, 0730-1600 Exit Post: 1 Officer, 0730-1630

III. Ford’s Theatre: 1 Officer, 24 hours per day, 7 days per week

IV. Wolf Trap: 1 Officer, 24 hours per day, 7 days per week

V. Operations Supervisor: 1 Supervisor, 12 hours per day, 7 days per week

C.7.2 Scheduled Closures

The White House Visitor Center is closed Thanksgiving Day, December 25th, and January 1st each year. The Washington Monument is closed on July 4th and December 25th each year. No contractor services are required on these dates. These are the only scheduled days each of these park sites are closed.

C.7.3 Unscheduled Closures

All sites are subject to closure for reasons outside of the control of the Government (ex.

weather, disaster, etc). When this occurs, contractor employees shall be retained on-site until a determination has been made to close for the day. When the site does close for the day, some contractor employees may be released early by the COR. Contractor employees that are released early by the COR shall be paid for their regular work day by the contractor and those hours shall be billed to the Government. The contractor does not have the right to charge the Government for any overtime hours for a contractor employee released early by the COR.

C.7.4 Staffing for Construction Project Screening

Construction Projects are situations where additional Security Officer personnel are required to provide access control on a semi-permanent basis. The Contractor shall provide the necessary additional personnel during the times required. Man-hour rates apply ONLY for the time that personnel are actually on-site and are performing security screening. The Contractor will receive a minimum of 14 (fourteen) days notice before Construction Project personnel are required. The

SO’s will be responsible for providing access control and screening for construction contractors entering the worksite.

C.8 Quality Control

Contractor is required to submit a Quality Control Plan to the CO and COR for approval within 15 calendar days from date of award. No work may commence prior to approval of the Quality Control Plan.

C.8.1 Contractor-Provided Quality Control Plan

Adequate and consistent quality control is an essential component of successful contract performance. The Contractor shall develop and adhere to the Quality Control Program accepted by the Government. The Contractor's Quality Control Program shall include, but not be limited to, the following areas:

● Provide description of the type, level, and frequency of inspections performed by the

Contractor's Quality Control Monitors. (This does not pertain to routine inspections performed by the Operations Supervisor as part of their normal duties.)

● Quality Control Inspection checklists used to conduct inspections which include, as a minimum, checks of: equipment, uniforms and appearance; attendance and/or compliance with sign in/out procedures; knowledge of and adherence to Post Order requirements; knowledge of and adherence to screening equipment operating procedures; possession of required licenses and permits; and overall performance.

● A description of the Contractor's employee reward/incentive program and the Contractor's discipline procedures, used when the Contractor's Quality Control Monitors or the Government notes superior or deficient performance.

● Resumes for all employees appointed to serve as Quality Control Monitors. Under no circumstances shall individuals appointed as Quality Control Monitors serve as uniformed employees working under this Contract.

Quality Control Inspection Reports shall be prepared by approved Quality Control Monitors and remain on file at the Contractor's facility in sequence by inspection date for all inspections made during the entire Contract period. Follow-up reports shall be prepared and maintained in the above manner. These QC Inspection Reports shall be included in the monthly report.

Inspections shall be conducted by the Contractor in accordance with the Quality Control Plan and as frequently as necessary to ensure effective performance by the Contractor. While the Contractor may perform more inspections than are required in the Quality Control Plan, in no event shall the Contractor perform fewer inspections than required by that Plan.

The Contractor's Quality Control Monitors must be identified and their resumes submitted in writing by the Contractor to the CO and COR for approval prior to them performing any inspections under the Contract. All changes in appointments shall require the same approval.

The Contractor shall maintain a file of all inspection reports related to the Contract and shall make those reports available to the CO or COR upon request. The CO or COR may also request a copy of each inspection report to be forwarded at the time it is prepared. The Contractor shall brief the COR of any serious problems or deficiencies noted during an inspection and shall inform the COR of all actions taken or planned to resolve the problem.

If the Contractor's performance indicates that additional quality control measures are needed, the CO and COR will meet with the Contractor to discuss the Contractor's performance, Quality Control Plan, and any other areas of concern. Through the CO, the COR may request that the Contractor take additional steps to improve both the overall performance of the Contract and adherence to their Quality Control Plan.

The Government shall consider the Contractor's adherence to their stated Quality Control Plan during annual performance evaluations. Failure by the Contractor to adhere to their stated Quality Control Plan's schedules, methods, forms, etc., may result in Contractual actions being taken by the Government (e.g., the CO has the authority to negotiate and take an equitable adjustment from the Contractor's monthly payment for Quality Control not provided). Repeated offenses can result in termination of contract for default.

C.8.2 Government-Provided Quality Control

The Government shall use all methods deemed necessary to ensure that the Contractor's employees are in a constant state of awareness and readiness. These methods may include uniformed or undercover surveillance by government staff; intrusion tests by undercover government staff or agents overseen by the government to evaluate the Security Officers' actions; and surveys of government staff, contractors, concessionaires, and park partners regarding the Security Officers' performance, including the Security Officers' professionalism, courtesy, and knowledge of their assigned duties. In the event a serious breach of assigned duty by the Contractor's employee(s) is identified during a quality control exercise, the CO and/or COR shall immediately contact the Contractor to discuss the Government's findings and the steps the Contractor will take to correct the problem(s). The Government may assess price deductions for services not rendered according to the provisions of this Contact.

C.9 Services Required - Non-Supervisory Security Officers

C.9.1 Order of Precedence

The Contractor's employees shall perform the services as prescribed by:

• The Contract, including the task order(s);

• The Security Officers' Post Orders Record;

• The Security Officer's Duty Book (including NPS Operating Orders and Standard

Operating Procedures and the Building Occupant Emergency Plan);

• In the event of an inconsistency between documents, the Contract takes precedence over other documents.

C.9.2 Security Officers' Post Record

Security Officers shall perform all tasks in accordance with the duties outlined on the Security Officers' Post Record (Post Orders), which are prepared by the Contractor with written approval by the COR for all shifts on each post. The Post Orders define the specific duties that the contracted Security Officers are to perform. The Security Officers shall not deviate from the directions provided by the Post Orders except in emergencies or as directed by the COR. The COR may modify, amend, and/or revise the Post Orders to change shift duties, start and stop times, and post locations provided the change is within the Contract scope and has no impact on the Contract cost. Such changes shall not require modification to the task order or Contract.

The duties of most Security Officers' posts require that a Security Officer not leave his/her post until properly relieved. Where this is required, it will be specifically stated on the Post Orders.

Changes to the post orders that increase or decrease the number of hours specified, that increase or decrease the amount of equipment and/or supplies required, or otherwise affect the Contractor's cost or the Contract price, must be made by the CO through a written modification to the Contract or task order. The Contractor may be financially liable for accepting or implementing changes by anyone other than the CO; therefore, the Contractor shall be responsible for verifying with the CO whether any requested changes should be provided pending issuance of a Contract or Task Order modification.

C.9.3 Typical Duties

Security Officers will be required to perform a variety of security-related duties, depending on the type of posts to which they are assigned. Each Security Officer's post will have a Security Officer Post Record (Post Orders) and a Security Officer's Duty Book. Security Officers must be thoroughly familiar with the post orders at all posts where they are assigned to work. Under no circumstance should any Security Officers neglect his/her assigned duties in order to familiarize him/herself with post orders. Security Officers post assignments may include, but are not limited to the following duties and responsibilities:

● Access control

● Package screening

● Personnel screening

● Visitor processing

● Communications

● Patrol operations

● Suspicious behavior detection

● Emergency and event response

Security Officers should be familiar with the area of their posts. Off-going Security Officers should provide a briefing to on-coming Security Officers of any events and occurrences that have recently happened, are continuing, or are anticipated for their post.

C.9.4 Access/Egress Posts

Security Officers must be mentally…