SOW.doc

Date: June 16, 2009

STATEMENT OF WORK

US Department of Labor

Statement of Work (SOW)

Task Order Title: Pillar Data Storage Upgrade and Brocade 4100 Switch

1. Background

The DOL Employment & Training Administration (ETA) Office of Performance and Technology (PROTECH) focuses on creating and maintaining resource light IT environments for ETA applications that support the increasing need for information sharing and collaboration; managing information in this new environment plays a critical role in enabling the ETA’s efforts to transform Agency operations and respond quickly and accurately to emerging scientific, technological, and economic trends affecting its mission.

2. Objectives

The PROTECH is looking at this action to procure an upgrade of their IT systems (as defined in “Items to be purchased to upgrade Pillar Storage System” ) to strengthen the availability of the systems. This support will allow PROTECH to achieve a modern, utility-based operating environment supported by standard operating procedures resulting in cost savings, operational efficiencies, and defined service levels.

Reduce system operation and maintenance costs by replacing or retiring outdated equipment that the manufacturer will no longer support with technical assistance, problem resolution, repair, and replacement parts.

3. Scope

The scope of this action will be for the purchase of hardware, software and support items that are listed in the “Items to be purchased to upgrade Pillar Storage System”.

The scope of this solicitation will consist of: hardware, software and support services purchased.

4. Specific Tasks/Deliverables

Items and Services to Be Purchased are as follows:

Installation of all items shall be completed by the contractor.

Support Services – contractor shall provide predictive, preventative and corrective maintenance for the hardware outlined in “Items to be purchased to upgrade Pillar Storage System.”

The contract must have direct access to the OEM for support throughout the period of performance, provide dedicated toll free access. Contractor must be on-site within 4 hours of maintenance call or agreed upon time at the time of the call.

Support services also include the necessary hardware, software, tools, expertise in order to restore services to previously working conditions.

5. Place of Performance

All Major work will be performed at either the Department of Labor National Office in Washington DC.

6. Period of Performance

Twelve (12) months from the date of the contract award.

7. Government Furnished Equipment (GFE)/ Government Furnished Information (GFI)

Government Furnished Equipment: None Required

Government Furnished Information: The Government will work directly with the contractor to provide information required during the consulting. Project Plan will be provide at a later date.

8. Inspection and Acceptance Criteria

N/A

9. Other Pertinent Information or Special Considerations

The Contractor should be familiar with Section 508 requirements as described at http://www.section508.gov/ in order to ensure that documents generated as part of the tasks are fully Section 508-accessible using the available COTS tools.

10. Post-Award Administration

Completion of all deliverables, quality and timeliness of delivery, as well as incidents and types of defects, will be used to evaluate the Contractor’s progress and suitability.