D.3 ATTACHMENT C - SAP QASP.docx

SIMPLIFIED ACQUISITION PROCEDURES (SAP) QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology Service Delivery and Engineering, Infrastructure Operations

QITC CRAC Preventive Maintenance

Date: 08/25/2020 QASP Version Number: 2.0

Quality Assurance Surveillance Plan (QASP) Template Version History

2. SAP Performance Based Service Assessment – Replaced “Objective” with “Standard”. Added review of invoices under section B.2

Sep 14, 2012

THIS DOCUMENT DOES NOT GET INCORPORATED INTO THE CONTRACT/ORDER; IT IS USED BY GOVERNMENT REPRESENTATIVES TO MONITOR PERFORMANCE AND THE GOVERNMENT HAS THE RIGHT TO CHANGE ITS METHOD OF SURVEILLANCE AT ANY TIME. THE CO/COR SHOULD PROVIDE A COPY TO THE CONTRACTOR THROUGH CORRESPONDENCE.

1. SIMPLIFIED ACQUISITION PROCEDURES (SAP) QUALITY ASSURANCE SURVEILLANCE PLAN

This Simplified Acquisition Procedures (SAP) Quality Assurance Surveillance Plan (QASP) provides a systematic method to monitor Contractor performance.

2. PERFORMANCE STANDARDS

Performance Standards define acceptable performance for specific tasks. The Government performs surveillance to determine if the Contractor meets or does not meet these standards.

The Performance Metrics for Deliverables and Performance Standards are outlined in the SAP Performance Work Statement (PWS). The schedule of deliverables is outlined in Section B of the contract/order. The Government will utilize the Simplified Acquisition Procedures (SAP) Performance Based Service Assessment Survey, provided at the end of this document to compare Contractor performance to the Acceptable Levels of Performance (ALPs).

At the end of each assessment period, the assessment will be reviewed by the CO. The COR/CO will notify the Contractor of the results no later than 15 working days after the end of the assessment period.

3. METHODS OF QUALITY ASSURANCE (QA) SURVEILLANCE

The COR shall use any or several of the surveillance methods listed below in the administration of this SAP QASP.

|X| 100% INSPECTION (All Deliverables according to Performance Metrics in PWS) Each assessment period, the COR shall review the Contractor’s performance/generated documentation and document the results accordingly. This assessment shall be placed in the COR’s Quality Assurance (QA) file.

|_| Validated Customer Complaint or Validated Unacceptable Level of Performance Each assessment period, the COR shall review the Contractor’s performance/generated documentation corresponding to a validated customer complaint or validated Inablility to perform in accordance with the ALP and document your results accordingly. This assessment shall be placed in the COR’s QA file.

|_| On-Site Surveillance Each assessment period, the COR shall review and document findings from an on-site surveillance and document your results accordingly. This assessment shall be placed in the COR’s QA file.

4. DOCUMENTING PERFORMANCE

a. ACCEPTABLE PERFORMANCE

The Government shall document acceptable performance accordingly. Any report may become a part of the supporting documentation for any contractual action.

b. UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the COR shall inform the CO. This will always be in writing although when circumstances necessitate immediate verbal communication, that communication will be followed in writing. The COR shall document the discussion and place it in the COR file.

When the CO determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the Contractor's program manager.

The Contractor shall acknowledge receipt of the CDR in writing to the CO. The CDR will state how long after receipt the Contractor has to take corrective action. The CDR will also specify if the Contractor is required to prepare a corrective action plan to document how the Contractor shall correct the unacceptable performance and avoid a recurrence. The CO shall review the Contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the CO.

5. FREQUENCY OF MEASUREMENT

During contract/order performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed, and at a minimum shall be performed twice within the Period of Performance.

SAP PERFORMANCE BASED SERVICE ASSESSMENT

CONTRACT/ORDER NUMBER/ TITLE:

PERIOD COVERED:

Place an X in the appropriate response

A. MEETING TECHNICAL NEEDS:

1. What level of understanding does the contractor have of my technical needs and my mission requirements?

2. What level of efficiency and effectiveness does the contractor demonstrate in meeting my requirements?

3. Overall, how well does the contractor meet my technical needs and mission requirements?

4. Overall, the quality of the products/services provided are….

B. PROJECT MILESTONES AND SCHEDULE:

1. How well does the contractor meet my established milestones and project dates?

2. How timely are products, reports and invoices completed, reviewed, and delivered?

3. How well does the contractor notify me in advance about potential milestones and scheduling problems so that I have enough time to correct them?

*Unacceptable ratings must be explained in Section II (Narrative Clarification) below.

II. NARRATIVE

CLARIFICATION

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